Hotel West Bay Colonial

8/10

Excellent

15 Jun 2026

Carina

Breakfast is not the best thing they can do better .

Friends

8/10

Excellent

17 May 2026

Danilo

Great deal for the price and location, two-minute walk and you get to West Bay Beach. The Hotel is in front of West Bay Road (easy to access and recognize). Nearby to different restaurants, shops, stores, plazas, etc.

Room was clean and plenty of space. Staff was friendly and courteous all the time. Great place to stay if you're looking for a price - location deal. Breakfast was simple but ok.

The hotel rooms are a little outdated it would be nice to make some improvements, have bottled water as courtesy and a designated desk to work in the room or a coworking space would have elevated the experience.

Friends

2/10

Poor

28 Apr 2026

Elena

There was no a hot water in our room for a couple of days.
We complain but we're given a promises every day.
Finally we insisted to give us another room.

Partner

4/10

Poor

31 Mar 2026

Ana

Unfortunately we did not have water for 2 days, and while it may or may not be a maintenance issue, it simply made our stay very uncomfortable as we couldn’t shower, use the washroom, etc. The staff are very courteous and friendly but they operate based on the hotel’s
rules/budget so there’s not much more they can do. The floor in the room was filthy and I don’t think it was cleaned/moped once during our stay (showed on our feet after walking barefoot, after coming from beach with clean feet). The toilet kept malfunctioning, and there wasn’t a vent in the washroom so you can imagine the stench in the ‘superior suite’ for 6 people with 1 washroom. The breakfast consisted of the same (white bread, eggs, sausages and beans) and did not offer any fruits, vegetables, etc. I’ve stayed at the Bananarama before which is the same price and the rooms are a bit more rustic than this one but the food is far better. There is also no lunch/dinner options on site. Bit of a walk to the beach and their partnering beachfront resort is a 20 min walk. I would not recommend this place and would suggest any comparable beachfront hotel a better option. The Bananarama also offered evening entertainment for free.

Family_with_children

10/10

Exceptional

27 Mar 2026

Myra

This hotel was great the staff was very helpful and were very friendly. We had a 2 bedroom not to bad my only thing to add is we didnt have a mini fridge. We did have a microwave which was nice. The bathroom didnt have the basic hair dryer but we didnt need it anyway since its too hot and your at the beach all day. The rooms were cleaned daily with clean towels, trash cleaned and we had free breakfast included. Overall it was a nice hotel walking distance to beach with great staff and we enjoyed our stay. It is dated but not bad considering the price and you have all that you need for your stay. Would stay here again.

Family_with_children

4/10

Poor

22 Mar 2026

KATHRYN

The property was tidy but garbages full and not emptied. Floor in room made my feet black. No fridge in rooms, and fridge used for providing breakfast smelled and was dirty. Staff very friendly.

Family

4/10

Poor

15 Mar 2026

Dawn

The shower head wasn’t adjustable, so the water felt like it was piercing our skin. The knobs were CAKED with what I thought was lime. We were given ONE towel to share between 2 of us and when I asked for more towels, I was flat out told “no” in a rude tone, and I was interrupted by more “no” when I tried to explain. I’m assuming the air conditioner filter hadn’t been changed because every night I went back to the room, I woke up stuffy and without a voice. It was better everyday after leaving the room.

Friends

8/10

Excellent

12 Mar 2026

Karen

Me quedé una noche y si nos gustó muy buena localización si me quedaría otra ves ahi muy amables y cerca de la placita donde venden muy buena comida y mas ecomica y la playa esta cerca en realidad para el precio esta muy bueno este hotel solo ahi les explica no hay elevadores 😊

Family_with_children

4/10

Poor

11 Mar 2026

Jane

The room was clean and spacious, but 5 floors up and no elevator, refrigerator, coffee machine and internet in the room I stayed!

Self

8/10

Excellent

18 Feb 2026

Walter

The hotel really shows its age, is in need of TLC, but the rooms are extremely spacious, the only drawback is that there is no elevator

8/10

Excellent

10 Feb 2026

Denise

Good staff, good size room to move around in with large balcony

Leisure Partner

6/10

Pleasant

19 Jan 2026

Shannon

It was an older building but spacious rooms. The pool didn’t seem super clean. The rooms were not cleaned as good as I would have liked. The girls working however, were so sweet and polite! Good location but the road down to the water was under major construction and sometimes you had to take another route.

Leisure Partner

8/10

Excellent

01 Jan 2026

Jose

The room was cleaned. A nice small towel would be fine to dry the bathroom counter. The balcony do have a great view. The AC works awesome. The beds are new and firm. The rooms and bathrooms are spacious. The breakfast is ok, and is not a buffet style. They all eat the same only once the breakfast is small though. Parking is limited. But the prize is having the best beach in town just steps away.

Leisure Family

6/10

Pleasant

13 Dec 2025

Ace

No controller for AC, only on and off. Floors around pool area is always slippery and can be dangerous for accidents. The music in the pool area can be very loud at times, hard to sleep and rest because of the noise.

Leisure Self

2/10

Poor

30 Nov 2025

Jelisa

Was very nasty, water was black, we couldn’t shower for the two days we stayed, we had to pack up all out things & move to another hotel which was very inconvenient! Was just a horrible experience.

Family_with_children

4/10

Poor

13 Nov 2025

Rene

Clean hotel, but since I arrived I started to have problems with the parking space. They said they had self parking but they actually share the small parking with other businesses. Also I booked a junior studio and they were giving me a standard double bed room, I complained about that and the manager told me that it was hotel.com fault. At the end they gave me the junior studio but after having a bad experience.

2/10

Poor

15 Oct 2025

CHARLES

Staff is terrible and very dirty

4/10

Poor

30 Sep 2025

Delsy

With the heat and all the flies, breakfast by the pool wasn’t ideal for us.”

8/10

Excellent

27 Aug 2025

Karina

I liked that it was close to the beach, the staff was nice and the place was clean. The WiFi was not good.

Leisure

2/10

Poor

08 Aug 2025

Arnold

No good

2/10

Poor

01 Jul 2025

Beh-rooz

You should not represent this hotel. 👎👎👎👎👎👎👎👎👎👎 no stars.

Leisure Friends

4/10

Poor

24 Jun 2025

Lelis

El hotel está en deterioro, la habitación que renté (dos ambientes) no tenía bueno el aire acondicionado en uno de los ambientes y los toma corrientes un dormitorio estaban totalmente malos. Me cambiaron de habitación y me terminé encontrando una cucaracha en la siguiente habitación. La piscina siempre estuvo sucia y no la pudimos utilizar.

Leisure Family

10/10

Exceptional

18 Jun 2025

Erick

The best, all was super cool, relaxing, and beautiful, so nice

8/10

Excellent

12 Jun 2025

Joshua

Great location friendly staff

Leisure Friends

8/10

Excellent

04 Jun 2025

Karla

It’s a great hotel, but they need to work on customer service. Also the window doors they have did not locked so that felt unsafe.
Also I understand they are ecofriendly with the AC only being on when you are in the room but than they should have an 18BTU AC because the rooms are big and take a long time to cool down.

Besides that, very comfortable beds and spacy rooms.

Leisure Friends

10/10

Exceptional

16 May 2025

Josselyn

Pretty nice place

Business_and_leisure Family_with_children

10/10

Exceptional

15 May 2025

valeria

Easy to check in
Loved the cleanliness

Leisure Friends

10/10

Exceptional

03 May 2025

Ariela

Precio, ubicación

10/10

Exceptional

29 Apr 2025

CAMERON

It was great stay. Staff were so helpful.

10/10

Exceptional

21 Apr 2025

Jacqueline

Best place to stay at! Great service great staff. Very clean. Very safe to be! Very piece full. Love it!

Leisure Family

2/10

Poor

15 Apr 2025

mario

The room it was supposed to be a suite but god it was not even a suite mattresses was dirty as hell bla kets and towels with stains.

Leisure Family

4/10

Poor

30 Mar 2025

Richard

Not very comfortable

10/10

Exceptional

27 Mar 2025

Karla Yamileth

Very friendly staff. Love the breakfast! It was Very safe to walk around.
Muchas Gracias!

Leisure Family

8/10

Excellent

23 Mar 2025

Marco

Una habitación espaciosa, una buena cama y el desayuno muy bien preparado.

Hace falta prestar atención a detalles de limpieza en la propiedad y en la ropa de cama.

Leisure Family

8/10

Excellent

15 Mar 2025

Norberto

4

4/10

Poor

11 Mar 2025

Jorge

Terrible! the property is outdated the staff not helpful, bed sheets are old, the breakfast is limited to three choices everyday with a choice of bad coffee or and orange drink (not juice), no help in carrying luggage to rooms even though there is no elevator, things such as television or a/c or doors do not work properly, we will never stay there again unless the property is destroyed and build new again

Leisure Partner

8/10

Excellent

11 Mar 2025

Lowan

I read the reviews and was aware there were a lot of stairs. So I wasn't surprised, but we got a 4th floor room and that first walk up really highlighted that for us. They were so accommodating immediately changing it to a second floor room to make things easier for us. They were determined to make us happy in that regard. The rooms themselves are dated, but have a island charm and beautiful view.

We want to Thank Michael and Gerald at the front desk for always being so helpful and drivers Alexi and Cooper for safe and cool transportation to a dolphin excursion and dinner at Luna Muna!

The best part about this hotel is it's very short walk to West Bay Beach where you'll find lots of food and the most beautiful beach. You can also hop on a water taxi to go elsewhere. We took a water taxi to West End for more food and shopping almost every day we were there! West Bay Divers is a 5 min walk and there are a bunch of other dive shops in the area.

I would say West Bay Colonial is a great deal for those who like a budget friendly option. If you're extremely particular about updated furnishings or the \"look\" of things you should probably stay at one of the pricier options

We would stay here again.

Leisure Friends

10/10

Exceptional

04 Mar 2025

Thomas

This staff, and management go above and beyond to accommodate your needs to ensure a comfortable stay

Business_and_leisure Self

10/10

Exceptional

03 Mar 2025

Jeny A

Clean, Cheap and in a good area, friendly reception, delicious breakfast, low internet.
Proper, pas cher et dens un bon quartier, reception sympathique, delicieux petit dejeuner, mauvaise connexion internet.
Limpio, barato y buena area.
Desalluno delicioso, internet lento.

10/10

Exceptional

26 Feb 2025

Ross

I had a great time with the staff here. They were all so nice and accommodating. Will be back.

Business Self

8/10

Excellent

22 Feb 2025

Anna

Four flights of stairs with full suitcases is really hard, even with all their help. They lost a star because they didn't provide bottles of water in the rooms. When the water is not safe to drink from the sink, it is critical to provide safe water. The area was beautiful. Limited options for breakfast.

Business_and_leisure Family

8/10

Excellent

17 Feb 2025

Rachelle Dawn

Very comfortable for a week's stay close to the beach

Leisure Partner

4/10

Poor

16 Feb 2025

Bennie

The only good things about this property is the close proximity to the beach and the friendly staff. The owner has spent no money to update the facilities. There once was an elevator, but it no longer works. It’s 81 steps to the fourth floor. There is no drinking water in the rooms ( in a country where you can’t drink the water from the tap). We were in a suite (I use the term loosely). It was two rooms with a closet in one. No chairs or stools to sit on. Had a microwave but the turntable was broken. There were no towel bars in the bathroom, only broken hooks. The soap dish in the shower fell off the wall during the night because the bracket was rusted. Linens and bedspreads need to be replaced because of tears. A “continental breakfast” but it’s questionable. We have been coming to Honduras for many years including the mainland and Roatan and have never stayed in a place with so little consideration for its customers. The management and owners need some help in hospitality management.

Business_and_leisure Family

4/10

Poor

13 Feb 2025

India

Very outdated..the pool is decent and it’s walking distance to the beach. Otherwise if you’re not really in the hotel and are only in there to sleep then it’s ok I guess. Pretty quiet, would have sooooo much potential if it was ran better and remodeled.

Leisure Self

6/10

Pleasant

29 Jan 2025

Claire

The staff were very nice and helpful. There is no bottled water or mini fridges which surprised us a little. Rooms were quiet, spacious and the bed comfortable. AC worked well

Leisure Partner

10/10

Exceptional

25 Jan 2025

Karolina

Buena ubicación, excelentes precios y mucha amabilidad

Leisure Family

6/10

Pleasant

13 Jan 2025

Lucy

The noise from
The speaker that the staff was playing was too loud, my husband ask them if they could turn it down because he was trying to sleep in they did for like 10 minutes and started it up again.

Leisure Partner

10/10

Exceptional

04 Jan 2025

Cristhian

Great place and close to the beach! The reception are friendly and professional.
They music a little loud but everything else great

8/10

Excellent

02 Jan 2025

Sandra

Nice property very convenient, however too many stairs no elevator to upper rooms

10/10

Exceptional

21 Oct 2024

Katherine

My family and I really enjoyed our stay at the West Bay Colonial

Family

8/10

Excellent

12 Oct 2024

Vinnie

Nice place close walk to the beach and shopping and dining areas

4/10

Poor

11 Aug 2024

shirelee

The hotel has no elevator. This was difficult for mom of 65 to climb 81 stairs, her hip still hurts after 2 weeks.
There are a lot of bats flying around messing up the walls and stairs.
There is no one to help with your bags.
The rooms are spacious but the furniture are old and needs to be replace.
The sheets on the bed are sooo thin they can easy rip to pieces.
The reception area always has trash right at the entrance and the barroom at the reception is nasty!

Leisure Family

2/10

Poor

01 Aug 2024

gerardo

The elevator does not work, you have to go up to 4 levels, to get to the beach you have to go through dirty puddles and garbage deposits, the price is too expensive for what the hotel offers

Leisure

8/10

Excellent

18 Jul 2024

Yenifer

Very amazing location! Super close to the beach and its restaurants

Leisure Family_with_children

8/10

Excellent

09 Jul 2024

Maritza

Very friendly staff but, the property need to improve….

Leisure Friends

2/10

Poor

27 Jun 2024

Sualy

I’m so disappointed about my stay at colonial west bay Mike front desk was great but facility cleaning was very poor bed sheets were dirty and stained beds aren’t comfortable if you have a hard time going on stairs don’t stay here elevator not working my poor grandma had to go to 3rd floor she almost die with the many steps I have visit the island multiple times but I will never stay at this place again I will rather pay more them staying here again.

Leisure Family_with_children

8/10

Excellent

23 Jun 2024

Norma

Roatan beach stay

This is a nice place to stay. It has a/c which is a great start. The rooms are nice and comfortable and it's just a short walk to an amazing beach.

Friends_and_family Family

8/10

Excellent

20 Jun 2024

Walter

Day service person not very helpful but night service was excellent. Close to beach and restaurant

Leisure Family

10/10

Exceptional

17 Jun 2024

Blanca

Love it very affordable and generous staff

Leisure Family

8/10

Excellent

17 Jun 2024

Kerin

I would give it 5 stars if they had a proper working toilet that doesn't leak alot of water.

Leisure Family

10/10

Exceptional

26 May 2024

Brian

Pool

10/10

Exceptional

20 May 2024

Claudia

Nice area

8/10

Excellent

05 May 2024

Diane

Staff were helpful and friendly. Breakfast was good and there were a few choices.
Walkable to West Bay Beach, price was lower then being right on the beach.

Leisure Family

10/10

Exceptional

29 Apr 2024

alene

Great location mins away from beach and activities

6/10

Pleasant

26 Mar 2024

EROL

The architecture is beautiful. The staffis lovely; very friendly and as helpful as they could be. I didn't love my room. In a word, it was disappointing. The best ting about the room is that it was spacious. I was there for 5 nights and there was no place for me to unpack my bags. There was no place to sit in the room except on the bed. The tv was too small and all the way across the room. Our room looked out onto the courtyard, which was fine, but I had to keep the curtains drawn use or else everyone coming through the courtyard could see into our room. That meant no sunlight. The room need blinds. And there was no way to cover the window in the bathroom which made showering and using the facilities uncomfortable. Our first night there we had dingy, frayed towels. But the next day they were replaced with better ones. The headboards weren't connected to the beds, nor to the walls, so when the bed slid away from the wall, the headboard tipped forward. There should be real comforters on the beds. Pictures of the hotel also showed an active bar area near the pool. It was in fact not in service at all.

Leisure Family

4/10

Poor

23 Mar 2024

Dany

Poor water flow in the shower.
No chair and table.
No safety box.
Bad tv.
Uncomfortable bed
Uncomfortable room ubication

Leisure Partner

4/10

Poor

12 Feb 2024

Robyn

If you are a bat lover, this hotel is for you. I understand they are an asset to our environment but they should not be living in the guest rooms.

Leisure Family

10/10

Exceptional

04 Jan 2024

Gaemme

Ir was a nice place to stay. To get the beach you need to walk like 3-4 min. Area is safe. Nice service.

Leisure Family

10/10

Exceptional

11 Jun 2023

Roxana

Liked how clean it was everything in the room works

Leisure Family

4/10

Poor

02 May 2023

Sandra

I believe the property is in the process of being sold.
So everything is up in the air and poor.
No breakfast variety
No drinking water in the room
The sink and shower water is salty

Leisure Partner

6/10

Pleasant

30 Mar 2023

Alexander Emanuel

Breakfast was ok. We asked for coffee and then juice, the guy said you could have either or, not both. That was a little disappointing

Leisure Family

10/10

Exceptional

14 Mar 2023

Dawn

Close to beach and shopping, inexpensive rates

Leisure Self

2/10

Poor

24 Feb 2023

Santos

Dirty, smells horrible and terrible customer service 😡

Business_and_leisure Self

8/10

Excellent

07 Feb 2023

Trudy Lynn

The hotel was a short walk from the beach and restaurants. The staff were very friendly and accommodating. The rooms could have included a small fridge and perhaps a small table and a couple of chairs.

Leisure Family

2/10

Poor

23 Jan 2023

Verified traveler

Front desk staff unengaged, was an effort for him to check us in and out. Rooms are old, beds very uncomfortable with only decorative pillowcases that don’t look to be washed. Bathrooms worn l, excessive hard water stains and buildup on all taps and faucets.

Leisure Family

6/10

Pleasant

02 Jan 2023

Carlos

Dissapoinment propery, cable tv not working and old tv

Leisure Friends

10/10

Exceptional

12 Oct 2022

Valery

beautiful place, staff is rude but the place is beautiful

Leisure Family

8/10

Excellent

12 Oct 2022

Valery

everything was ok

Leisure Family

8/10

Excellent

29 Aug 2022

Lilian

Good

Friends_and_family Friends

2/10

Poor

16 Jul 2022

Marwan

Bad Customer Service decision!!

I actually didn't stay physically here. We actually have a home in Roatan and come and stay very often. Our air conditioner suddenly went out at the house. I immediately got travel sites and booked this hotel for the night. I didn't realize that the system switched the dates. This was in the evening and some places reception desks are not 24 hours. I found another place in the area and booked 2 nights. Hotels.com customer service was wonderful in contacting the hotel for me and trying to advocate. I actually ended up staying at their sister hotel for 2 days and tried to talk to the manager there. Regardless of what I, or hotels.com customer service said or tried to explain (I am a Gold member, I travel a LOT all over) they refused to budge!!
It doesn't take a lot for basic kindness, concern, consideration: even some offer, anything. Sorry we can't refund but come and have a few drinks and dinner on us. A tour, something, anything.... a simple and rude no was all I got!!
I didn't physically stay there but walked in the area and around the hotel on our visit to the area. Believe what you read in these comments!! I was in a rush and didn't do that. The run down conditions, the management refusing to return or take care of other customer service concerns is TRUE! It's not just this hotel but in Roatan in general. Their 3 star is an American 1.5 or 2. Consider that when booking.

Partner

4/10

Poor

17 Jun 2022

Karina

Do not go to this place, is not good.

First, the hotel is in a great location but I do not recommend this place.
They advertise things we did not get. I went with my husband and my whole family.
All of our rooms were mixed ups. When I did the reservation I reserved a room with a king bed for my husband and I, instead we got a doble bed room.
All the outlets on our room did not worked. When my husband plugged in his phone it burned the charger and then nothing work. We did not have tv and we weren't able to use our laptops because the plugs did not work. We complain and wanted to talked to the manager but all they wanted to do is move us up to another room. A floor above us. We weren't able to use the pool because they were cleaning it, but we saw a some guys cleaning for like 15 minutes every day. We never use the pool. We had our reservation paid like a month in advance they should have the pool ready for their guess. There were other things I can't remember now but do not go to this place. Is not good. We weren't the only guests complaining other people were complaining as well. They just say that the manager will be there the next day but nothing.

Friends_and_family Family

10/10

Exceptional

11 Jun 2022

jaime

Well i like the place the room was big .just need to be up date it ...need a little fridge maybe a round small table .and a little sofa plus those 80s tv need to go....beside that the place is great just need to update the rooms

Leisure Family

10/10

Exceptional

07 Apr 2022

Patricia

Friendly, cordial service, even though no hot water, it was addressed right away and we were upgraded when not able to fix by next morning. Close to beach for water taxi and snorkeling, several eating 🍽 places, Covid testing, and good free breakfast.
For nighttime, TV mostly Spanish with no clear pictures for English channels.

Leisure Family

8/10

Excellent

26 Mar 2022

Jaera

It was great

Leisure Self

10/10

Exceptional

24 Mar 2022

bernard

The staff were all wonderful helpful and pleasant to deal with. They all went out of their way to make sure my stay was Great.

8/10

Excellent

29 Jan 2022

Nanett

Close to beach. A small grocery and medical center across the street. Offered 3 different breakfast choices. They only provided one bath towel per person and 1 hand towel for the room. Beach towels were available but were smaller than the bath towels.

Leisure Family

4/10

Poor

04 Jan 2022

Marlon

Hotel seems to be going bankrupt and is for sale

It's really sad to write what I will write here, but that's the truth for my stay, together with my wife and daughter.
It's very unfortunate as the location is terrific, walking distance to one of the most beautiful beaches in Roatan and the hotel room had a decent size. But that was it...
The first impression was pretty bad as the guy who did our check in was not professional or nice at all. Then he took us to the wrong room, for which I had to complain and we were moved to a room with an additional bed on the 3rd floor (for my daughter). Word of caution here, there are no elevators in this hotel.
After sleeping there for 1 night, we realized my bed had bed bugs, as my wife was bitten all over her legs. The linen and curtains were dirty (see pictures).
The room itself was not properly clean and didn't have a safe, so, we decided to leave a \"DO NOT DISTURB\" sign during our entire stay.
In the bathroom, it seems you have to guess how to have hot water as there are 3 faucets but they are not labeled... the bathroom sink was also full of stain. Many towels were dirty and one that I got had a hole on it (pic).
The room doesn't have a small fridge.
The hotel itself seems to be falling apart (see picture of the door towards the balcony).
Last but not least, I found out the hotel is for sale (in the Real Estate Agency in front of it).

Friends_and_family Family

2/10

Poor

26 Dec 2021

Ana

My room was not clean, the bed sheets long black hair al over and found a cockroach under my pillow

Leisure Family

2/10

Poor

10 Nov 2021

Verified traveler

Bad Experience

Unfortunately, we had a very bad experience at West Bay Colonial. We (as well as most of the rooms) did not have hot water. Our room also had extremely poor water pressure. There was no safe in the room (is this seriously not a standard when traveling?!) and the room did not have a fridge. When I explained that we had a medicine concern that needed to be refrigerated, nothing was done. We were there from Nov 1 to Nov 5 and never did get our hot water or pressure fixed, although we were promised SEVERAL times that it was fixed and maintenance confirmed it-which was 100% not true. The wifi was weak and mostly did not work. The beds were hard and rolled without being able to lock them in place. One of the pillows we were given was just chunks for fluff and open space-completely unacceptable. There was not a chair in the room to sit on. We had about 30 friends staying with us at this resort so we know other rooms did not have hot water either. One room was even so bad that they did not have hot water, the toilet would not flush, and the room actually flooded. It did not get fixed, so they had to switch rooms. The owner admitted he is selling the building, and it was obvious that they did not want to invest any other funds to fix things. We were supposed to continue our stay there from Nov 5-Nov 10, but we could not stand it and paid for another hotel. They denied our claim to cancel the 2nd portion of the stay. Very very disappointing. Would not stay again.

Friends_and_family Friends

8/10

Excellent

14 Sep 2021

David

It was ok- the view was paradisiac though

The breakfast option was not quite what I expected. It was limited and not delicious. The pool was not clean the 2nd day of my stay and there are no elevators. My room was on the 3rd floor and has to take 3 floor steps.

Partner

2/10

Poor

28 Jul 2021

Verified traveler

Worst place ever!!!
They don't even have security, Everyone can enter there without a problem.
I felt sexual harassment and i would never come back to that place again.
Too much money for so terrible service!
Towels and blankets so disgusting with blood stains plus they're so old.
And a lot of more negative things that i don't wanna say.

Business_and_leisure Family_with_children

2/10

Poor

01 Jul 2021

Verified traveler

Ok hice una reservación para mi hijo que viajo de estados unidos con mi familia a roatan y la verdad les hice una reclamo no limpiaron los cuartos no les cambiaron las toallas ni las camas mi hijo es alérgico se lo dije al que me atendió cuando hice el reclamo la verdad muy mal el servicio d e limpiesa

Family

10/10

Exceptional

14 Jan 2021

Ricardo

Great location. Good value for the price, but could've used a little bit of a discount. Spacious, clean, and comfortable.

Leisure Family

4/10

Poor

18 Mar 2020

Verified traveler

The wifi would rarely work in our room which was annoying when we were trying to organize activities. Also, the pool was having issues and was constantly being filled/ then drained and cleaned. The hot water was giving them issues. On our last night we finally had water pressure but the hot water still wouldn't be consistent ( would be at a decent temperature and then would turn cold). They were trying to fix the issue but in the 4 nights we stayed there it was never fully fixed.

Leisure Partner

6/10

Pleasant

03 Mar 2020

Danae

Sunny trip

People there were nice,the hotel needs more work.
Was basic but close to the beach.
Food was good.
Room cleaning service was horrible. I have to ask the receptionist to ask them to ckean everyday.

Friends_and_family Friends

6/10

Pleasant

02 Mar 2020

FPE

The location to west bay beach was great. Rooms are very spacious.

There are no refrigerators or safes in the rooms. The televisions are like 13 inches and the reception was not the greatest. It rained for 2 days while there and couldn’t enjoy the tv. WiFi sucks. Need more options for Breakfast

Friends_and_family Family

6/10

Pleasant

26 Feb 2020

Norma

Driver olvin was nice and very professional and charismatic.
The rooms were ok
Needs to be clean often.
Building needs improvement

Friends_and_family Friends

10/10

Exceptional

12 Feb 2020

Verified traveler

The place and the food was good is in a good site!!!!

Leisure Family

8/10

Excellent

09 Feb 2020

Verified traveler

Amazing place. Staff were awesome. Too bad they were having issues with the pool. But would definitely go back.

Leisure Family

10/10

Exceptional

27 Jan 2020

Verified traveler

The property is clean and well maintained. The rooms are tastefully decorated and bright. Convenient location, excellent staff, good breakfast included.

Business_and_leisure Friends