Name: Blue Roatan Resort
Address: Tamarin Drive Lot 27, Roatan, HN

6/10

Pleasant

10 Apr 2026

Alexander

Currently this place experienced with management changes. Therefore a huge mess in customer care.

Partner

2/10

Poor

18 Feb 2026

Kimberly

Considering all the good reviews for Blue Roatan, I was terribly disappointed in the customer service, and moved to a different hotel after 1 night. First, the forgot us at the airport for pickup. They had messaged on Whatsapp in the morning, WHILE we were on the plane, even though provided flight arrival info previously. 2 hr later, after calling, we are picked up, then just dropped at our room.....no information, no greeting, no checkin....and told the restaurant is not open tonight, and only thing around is Ibagari (expensive place) to eat. Room didnt look like what booked, although it was a very nice room. To go to dinner, had to walk down a steep incline on a road, with no lights. Then had to walk up it after dinner, again no lighting. There are supposed to be a tuk-tuk, but dont see anything around. And there was no info given, or if there was a reception...apparently it too was closed. TV did not work, didnt know if we could use the pool attached. They said they would see us in the morning. Then the shower had no hot water! We let them know we walked down again to the beach club, where we got breakfast....no contact. So then finally spoke to someone and all they would offer in another room. And didnt really want to keep our business or make us happy with our stay. Although the room was very nice, bed comfortable, we decided to book another place, closer to West Bay. Would not recommend this hotel.

Partner

2/10

Poor

07 Feb 2026

Deborah

The people of Roatan were so customer service focused but NOT the Blue Roatan. We booked an oceanview room for 19 days and due to renovations, the hotel changed us to a jungle condo up the hill but we would get a \"private pool\"(until a few days later when someone else moved in as well). WE MADE A BIG MISTAKE. LEARN FROM US AND NEVER BOOK ANYWHERE FOR ANY MORE THAN A WEEK. This place is very remote so unless you've got tons of money to spend eating at a the other few hotels on the beach don't come here!!. Expedia told us, hold your booking if your not happy when you get to the property call us...we've got a case number started. We trusted them both!! Day 1 we contacted Expedia about our dissatisfaction as well as the Hotel. My stayed 4 nights but had to fly home as my partner was sick. We didn't get cleaning or clean towels till day 3. We lost over $2,000 because the Blue Roatan refused to refund even a portion of our money. And Expedia took no ownership for telling us they had our back months before our arrival. A very unfortunate ending

4/10

Poor

19 Dec 2025

daniel

Not what we booked

10/10

Exceptional

25 Oct 2025

Sam

I would recommend a better mattress Preferably a pillow top for the room.

10/10

Exceptional

15 Oct 2025

Juan

Wonderful hotel in Roatan! Great service.

Leisure Partner

2/10

Poor

06 Sep 2025

Ronn

From the check-in with reception was horrible. She was unfriendly, did not even greet us or welcome us. Charged our stay incorrectly and had to do a refund and new charge. Asked her about tours and such and she points to a picture with a few things, no info. How to get on a tour or such. We had to pull everything out of her answers were zero. She then wants to put us on a ground floor room on the corner of the building where foot traffic would be going by and could look in the room directly and we had no view, would have needed to keep curtains, blinds down and the room would have become a dark cave. Asked for another room and at first she tried to say the resort was hooked up and it was not. We were the only guests. Then she said give her and hour and she would see what she could do. We went to the onsite bar restaurant and had a drink and we then went back to her at reception and she said she had a different room. This was on the 1st floor and would do for us. We then went back to the bar area and were told the beach restaurant was closing in 20 mins. A Thursday evening and they close at 5:00pm? We were told oh you can eat here at the bar we were sitting and we said no, we had no interest in paying for the expensive facility. No other options except two other hotels

8/10

Excellent

30 Aug 2025

Christopher

Staff was helpful and friendly. The resort isn’t set up like typical hotels. I was expected a hotel room but ended up with an apartment unit that can sleep 6 people. The unit was nice, comfortable and well maintained. The resort is situated on hills but they offer transportation around the resort to your rooms and restaurants. The food on the resort is good. If you eat at the beach club be prepared to fight the flies for your dinner. The hotel does have docks if you’re taking a water taxi back.

Leisure Friends

8/10

Excellent

09 Aug 2025

TIZBE TERESA

Cozy setting & a wonderful view from the rooftop, with a beach club in a quiet & fancy area compare to other beaches. Preferably for people travelling by car, renting a scooter or willing to be isolated; otherwise, restricted mobility. Confy and spacious rooms. Communication by Whatsapp mainly late evening since there is no one at reception at all times. Not recommended to check in on Mondays; limited food options in situ & restricted mobility from / to the beach club late evening & night as well on Mondays. Helpful staff requesting water taxis for guests. Tours available.

Leisure Self

10/10

Exceptional

08 Aug 2025

Daimary

Excelente servicio ,trato amable,nos encantó ,limpieza perfecta doy un 20 de 10,muy recomendado

10/10

Exceptional

02 Aug 2025

Jodi

Beautiful!!!! The property was unique…not directly on the beach, but such beautiful surroundings and an incredible view of the ocean! We easily hopped on a tuk-tuk to go to beach club and back. Service by all staff was amazing! We especially loved Jack at the beach club!!

Leisure Partner

10/10

Exceptional

28 Jul 2025

Alejandro

The hotel has an amazing selection of food (tasty, perfectly presented and crafted), drinks (quality on every sip), and a service to match it all. The rooms were detailed to match the Caribbean chill vibe with a great taste in artwork.

I have to point out again the AMAZING service, the staff makes the stay that much enjoyable with a service that is second to none.

Leisure Partner

10/10

Exceptional

09 Jul 2025

Kirsten E.

The property is so cute, the rooms sit up on a hill and the beach is down below. They have golf carts to take you to and from, which is so helpful. You can walk along the beach about 30 minutes to west bay which has great restaurants and beach clubs!

Leisure Friends

10/10

Exceptional

25 Jun 2025

Edwin

It is a beautiful place and very romantic. Very clean and well kept.

10/10

Exceptional

24 Jun 2025

Nathan

Beautiful and lovely place and the staff were so great especially Jack at the beach club restaurant he was super helpful and helpful my group have an awesome experience the members of the kitchen and bar in azul restaurant were also great

Friends

10/10

Exceptional

18 Jun 2025

Lucy

I loved the privacy of this hotel. It was intimate, quiet and only a few minutes away from exciting West End. The staff was unbelievable, they went above and beyond to accommodate us. I would definitely go back.

Family

10/10

Exceptional

17 Jun 2025

Tiffany

We absolutely loved this resort. It’s a beautiful property. Service was fantastic down at the beach club our server Jack took great care of us with a smile everyday. Bar service at Azul was amazing. Omg, The chef made incredible food(get the shrimp aioli pasta). Bartender crafted delicious drinks & specialty shots & the server was attentive and friendly throughout our whole stay. Cleaning ladies did amazing job attending our room when we asked. Even the grounds keeper was out there every morning making sure to keep the greenery here beautiful. I contacted them ahead of time to schedule my shuttle picked up at airport and they were on time. Breakfast was fresh made to order and was delicious. You can even enjoy complimentary paddle boarding and kayaking. I brought my own snorkel and snorkeled off the boat deck and loved it. If you want to go out at night, just ask the server for a water taxis WhatsApp information & you can be in West Bay in no time.

Leisure Partner

10/10

Exceptional

04 Jun 2025

Andrea

I absolutely enjoyed the property. I will be back soon.

Leisure Partner

8/10

Excellent

28 May 2025

Mariela

The staff was great, the food was delicious, just wish the breakfast would still be

6/10

Pleasant

20 May 2025

Ana

Manager was very nice, the AC on the original room didn’t work and he changed us to a nicer room after complaining twice. The Nature View room did not have a balcony, as shown in the pictures. It was a very small room.
However the second room we were given was very nice with a lot of space and ocean views and a lot more comfortable. Staff were very helpful and attentive.
The Beach Club was also very nice although a little far from the rooms.
The hotel restaurant Azul disappointed us, we had been there a couple years back and it used to be a lot better.
We also had some issues while coordinating the transportation to and from the airport.
Don’t expect 5-star quality amenities like extra towels or room service.
Location is good, the beach is not that nice but you are just a quick water taxi ride to West Bay or West End. The good thing is that this beach is not as crowded. It is surrounded by other boutique hotels and some of the nicer restaurants in the island.
Overall it is a nice and quiet hotel but only worth it if you get one of the larger rooms.

Leisure Partner

10/10

Exceptional

18 May 2025

Steven

Stunning property! Loved our stay and wished we could have stayed here longer! The infinity pool was great. The food at the Beach House and Azul was so good.

Leisure Partner

8/10

Excellent

09 May 2025

Gavin

I stayed at the Blue Roatan Resort for a total of 7 days, and during my entire stay, all my needs were met. Whether it was great food, refreshing drinks, or waking up to a beautiful view every morning, I felt completely taken care of. I enjoyed taking a dip in the pool or relaxing on the beach at the club.

The staff at the resort were fantastic; they treated us well and were very attentive and friendly. They showed a genuine interest in us and recommended various activities and places to explore during our stay.

One of the highlights was the pontoon boat ride, which I highly suggest. Cruising on a beautiful boat over the turquoise waters is an experience I will never forget. The ride was informative, stunning, and most importantly, fun. Our guide was exceptional and was able to answer all of our questions, no matter how big or small.

If you’re looking for a relaxing and tailored experience, I highly recommend the Blue Roatan Resort. They have truly thought of everything you might want to do in Roatan.

Partner

10/10

Exceptional

30 Apr 2025

Elsy

The property was extremely beautiful, amazing staff. We loved it!

Leisure Family

10/10

Exceptional

27 Apr 2025

Omar A.

The best

10/10

Exceptional

27 Apr 2025

Omar A.

The people how work there

10/10

Exceptional

25 Apr 2025

Ambar

I loved everything about this resort. Location was perfect, rooms were large and clean, the staff were extremely helpful. I would definitely return

Leisure Family

10/10

Exceptional

19 Apr 2025

Franklin

An amazing view with an unbelievable room. Truly worth the visit as it was the most relaxing vacation spot Ive stayed at. The food served at the bar is really delicious and the hosts/servers/bartenders are very kind and welcoming!

Leisure Partner

8/10

Excellent

13 Apr 2025

Candace Brown

None

Leisure Family

10/10

Exceptional

17 Mar 2025

alisa

The Blue Roatan is an amazing experience. The hotel is quiet and serene, surrounded by a jungle and gardens, with shared lounges, decks and pools.
The resort is walkable to the busy beaches if that's what you are looking for. The Blue Roatan Beach club serves delicious drinks and food, and has a beautiful pool and beach area.
The staff are awesome and happy to help with anything, such as a tuc tuc, or exursions. There are great restaurants that are easily walkable or water taxi to West Bay or West End. I can ot wait to go back.

Leisure Partner

10/10

Exceptional

14 Mar 2025

Claire

This property is beautiful and we were well taken care of. The staff is so kind and fun. We had a lovely view from our room.

Leisure Partner

10/10

Exceptional

03 Mar 2025

Beth

Very modern room and amenities in room and comfortable bed. Staff at Beach House was excellent.

Leisure Friends

8/10

Excellent

19 Feb 2025

LUIS

.

Leisure Partner

10/10

Exceptional

14 Feb 2025

Nestor Hembrador

Very quiet with excellent dining options. Everything worked including hot water & resort’s tuctucs made it easy to get to and from the resort’s beach club at the water’s edge ~ 400 meters downhill.

Leisure Self

10/10

Exceptional

30 Jan 2025

Philip

We had the best time. The room was large spacious and very comfortable. The shower was huge!
Every morning and evening the Scarlett Macaws would fly around. The hotel is up on the hill with the beach club about a 1/4 mile below. They provide transportation to and from and we never had to wait more than 5 minutes or so.
The staff was friendly and very accommodating.
The location was conveniently located between West Bay and West End. We walked to both. The walk to West end was a bit of an adventure but very doable.
I have recommended Blue Roatan to my friends and family and I do the same for you.

Leisure Partner

10/10

Exceptional

26 Jan 2025

Nikita

Staff were amazing especially Jack and Darlon at the beach club

Leisure Friends

10/10

Exceptional

16 Jan 2025

Mario

This resort is the more welcoming that I have ever encountered. The staff in general beyond expectation to help and fulfill one’s needs.

Leisure Partner

10/10

Exceptional

12 Jan 2025

Heidy

Everting was perfect we love it

2/10

Poor

08 Jan 2025

Komal

Terrible service

The room was nice enough but the bathroom was tired and felt dirty. The staff said to run the water for a long time for hot water to come, though even that provided no hot water. There was no water pressure either.

The hotel offers free airport transfers so I coordinated my flights with the staff in advance. Still there was no driver waiting for me in arrival. I had to call the hotel and wait 45 minutes or so for the driver to show up.

I coordinated tours with the staff in advance though when I arrived, the people I coordinated with weren’t there and the guy claimed he had no records of my emails. Suggestion is to book your own tours via a tour company, not the hotel.

The food at Azul and beach restaurants was very mediocre though pricey like what you’d expect in a big US city.

This trip was 100% a waste due primarily to the hotel’s lack of service.

Self

10/10

Exceptional

07 Jan 2025

Thomas

Crisp clean rooms. Gorgeous pool. Quiet. Both restaurants have wonderful food and service. Not really near anything else which is good and bad. A quick drive to the crazy you sort infrastructure but nestled in the jungle.

Leisure

2/10

Poor

06 Jan 2025

Dan

DO NOT STAY HERE! There is no hot water and the wifi does not work. Managemt are lackadaisical and do not really care. I believe this property is for sale, so its barely on life support.

Leisure Self

10/10

Exceptional

19 Dec 2024

Osmar

Great place to stay very clean and friendly staff

It was a great place to stay they pick you up from the airport and drop you off , it’s very clean and modern room

Self

10/10

Exceptional

08 Oct 2024

Jaeyoung

very awsome ocean view from the terrace, nice architecture building with surroundings, staff very attendance and kind, 2 different areas for meal, breakfast in front of the beach lunch & dinner near the main complex. very clean room and has ocean view too. is located one the best place of Roatan between westend and westbay.

Leisure Family

10/10

Exceptional

09 Aug 2024

Walesca

My sister in law and I enjoyed our stay at the Blue Roatan Resort! Check in was fast and easy. Customer service was amazing and food was delicious! I will definitely be returning. Thank you for the pleasant hospitality.

Leisure Friends

10/10

Exceptional

20 Jul 2024

Ana

Thanks for your attentions and complementary transportation! Very helpful!

10/10

Exceptional

08 Jul 2024

Verified traveler

Todo excelente

Friends_and_family Family

10/10

Exceptional

19 Jun 2024

Kayla

Friendly and accommodating staff! 2 restaurants on the property!

Leisure Partner

10/10

Exceptional

17 Jun 2024

MALCON

Excelente

Todo excelente, atencion del personal del club de playa super bien.

Partner

2/10

Poor

02 Jun 2024

Cristina M

*Second class customer quality and customer service*

I recently stayed at this hotel with my friend to celebrate a milestone birthday where we intended to stay 5 nights. It was one of the worst experiences in my travels.

When we first checked-in, there was significant back-and-forth, as another couple *just decided* they would not check out of the room assigned to my friend and I. After staying one night in a different room, we were rudely informed that we needed to move a second time to accommodate this other couple. Apparently, the couple changed their minds and wanted the room we were staying in.

We refused to move rooms again, stating we would either stay in our room or leave with a full refund for the remaining nights. Shockingly, without any hesitation, the hotel chose to kick us out, clearly valuing the other customer far more than us. To add insult to injury, not only did they force us to leave, but the team lacked basic knowledge about how to conduct a refund despite working directly with an accountant.

This level of disrespect, incompetence, and unprofessionalism is unacceptable. Do yourself a favor and avoid this hotel because you could be given the second class customer service treatment.

We ended up spending just a little more money and stayed at a place that was significantly nicer, providing more value per dollar. Blue Roatan has no regard for customer service or loyalty. Stay anywhere else if you want to be treated with basic decency.

Leisure Friends

10/10

Exceptional

23 May 2024

Cathal

Very nice

Leisure Family

6/10

Pleasant

14 Apr 2024

Kori

No communication with regards to the facilities. Want breakfast? Guess where it is. Want to use the shared kitchen and dining room? What? It exists? Want to use the pool? We have a pool? There is a shared BBQ? Basically, here is your room, play where's Waldo for whats included. Beautiful accomodations though.

Leisure Friends