Name: Mayan Princess Beach & Dive Resort - All Inclusive
Address: West Bay Beach, Roatan, 00000, HN

10/10

Exceptional

18 Jul 2026

Esmeralda

Stayed at the Mayan princess 6 days with a 4 year old and my experience was better than expected. Stayed in a beautiful villa and was cleaned great everyday the AC worked great. Most of the staff were friendly and helpful. Not a lot of entertainment but the two days they had it the shows were a 10/10. The pool is clean and beautiful not overcrowded. The most beautiful part for me was the beach, the water and the views looked out of a magazine. The beach is not privite so there are street venders but were respectful and told no. The food did not have a ton of choices but it was very good. The A ala carta restaurants were so good a 10/10. The VIP area San Simon was nice and staff were attentive. I will definitely come back lots to do in the area and I felt safe walking around.

Family_with_children

8/10

Excellent

18 Jul 2026

george

.

Partner

10/10

Exceptional

15 Jul 2026

KriSondra

Absolutely amazing! The most beautiful resort. Great food, different options for every meal. I lived that they made local dishes from scratch, some of them right in front of you. Drinks were delicious. Beach phenomenal. Staff friendly. They cleaned the room every day. We loved it so much that we would go 100 more times if we could.

Partner

10/10

Exceptional

12 Jul 2026

Wes

This resort was fantastic for our young kids. It was clean, everything was close and the staff was great. The food was much better than anticipated. The two restaurants that you had to make reservations for were fantastic. Also the breakfast and lunch buffets were also great. We were especially excited about the home made tortillas and and fresh made to order omelets. The stuff on the actual buffet was ok, but they had 3-4 areas making fresh made to order entrees. They made good mocktails for our kids and the adult drinks were fine. We don’t drink a whole lot anymore, but they made some that were enjoyable.
Snorkeling was easy. They had a team that would take you out, but if you take your own stuff you can literally swim out and snorkel the reef on your own. We did both. Our snorkel guide was knowledgeable, and we saw all the normal reef fish, as well as a turtle, some barracuda and a nurse shark. Would go back to this resort again. Highly recommend!

Family_with_children

10/10

Exceptional

08 Jul 2026

Cassandra Guisell Pineda

Loved it

Self

10/10

Exceptional

06 Jul 2026

Lidia

Everything was perfect

Friends

10/10

Exceptional

01 Jul 2026

Benjamin Sejas

Para mí todo estuvo espectacular el ambiente perfecto , Mario es una persona increíble

Partner

10/10

Exceptional

27 Jun 2026

Jefrey

Best all inclusive in west bay

Partner

10/10

Exceptional

26 Jun 2026

Daniel

I loved this resort! It was so beautiful on the West Bay beach. Staff was so friendly, always had a smile and willing to help. My only con which I wish I looked into before was that there was no fitness center on the grounds. Other than that I had an amazing 4 night stay at the Mayan Princess.

Self

10/10

Exceptional

21 Jun 2026

Julio

Nice Beach and views

Friends

6/10

Pleasant

19 Jun 2026

Jerry

First, I wanted to notify you that I contracted 2 strands of E. Coli, one containing toxins from eating/drinking at your resort. Your resort was the only place I ate or drank anything on the island. Was hospitalized upon return home.

Overall the stay was good. We might consider staying here again for snorkeling/diving, given its location on the island.

Shuttle service from airport to resort was fine, air conditioned, took probably half hour just to negotiate traffic to leave the airport parking lot.

Check in was just ok, not rude but not super friendly either. Resort property is very clean, grounds crew does a good job. Couch chairs and barstools are very old and worn and uncomfortable. Beds were fine. No dressers/drawers so we pretty much had to live out of our suitcases. On day 1 had to request maintenance to fix water, as our room lost water completely, took about an hour before water service restored. Also had to request maintenance to fix air conditioning, as only master bedroom was getting cool. Balcony door inoperable so we couldn't use it.
Disappointing to have to pay $15/day per person to use snorkel equipment when we paid for a premium all-inclusive package at a dive resort. You have to tip constantly to receive decent service-have never experienced that at other all inclusives.
We were tolerated but never made to feel welcome. During Check out they didn't even thank us or ask us if we enjoyed our stay. wouldn't book tour through hotel-drive didn't speak

Family_with_children

4/10

Poor

16 Jun 2026

LUIS

Me dieron una habitación, muy mala

Partner

10/10

Exceptional

14 Jun 2026

Kamilah

The staff was so sweet. everyone was very accommodating.

Partner

10/10

Exceptional

14 Jun 2026

Christi

The staff is amazing. We used the dive shop as well. Five star service from all staff. This was our second trip to the Mayan Princess. The staff remembered us from last year and were so hospitable. One of our best experiences traveling.

Partner

10/10

Exceptional

12 Jun 2026

Alberto

The resort is small compared to Cancun/Cabo/Punta Cana resorts. Small island vibe, perfect for couples or families. The beach is next level beautiful, and no seaweed. The scuba diving here is amazing as well!

Self

10/10

Exceptional

07 Jun 2026

Valerie

The resort was exactly what we hoped it would be- small but nice. Staff were absolutely amazing- extremely helpful and friendly. We stayed in a beach front villa and would definitely go back. Only negatives- expect to lose power periodically and plan ahead for dinner because they take the reservation system very serious. Don't miss the bandearas at the breakfast buffet- they're the best!!

Partner

10/10

Exceptional

06 Jun 2026

Angela C

Perfect vacation

Family

10/10

Exceptional

06 Jun 2026

angela

Resort was very clean and well maintained. Loved our stay there!

Family

10/10

Exceptional

05 Jun 2026

Jose

Amazing!

Family_with_children

10/10

Exceptional

04 Jun 2026

Doug

Beautiful property right on the Caribbean Sea. A variety of food choices too. Two thumbs up.

Family

10/10

Exceptional

02 Jun 2026

Federico Ricardo

Staff very friendly and nice. Fantastic beach area. Great food.

Family

10/10

Exceptional

31 May 2026

David Wayne

Great vacation for the two of us! Ranks near the top of all of our annual Caribbean vacations. Absolute best snorkeling just a short walk down the beach. We never go back to the same place twice. This resort tempts us.

Partner

10/10

Exceptional

30 May 2026

Jose

Great experience, everything was excellent.friendly staff, clean property, great food .

10/10

Exceptional

29 May 2026

Andrea

Very beautiful

Partner

10/10

Exceptional

28 May 2026

Daniely

Excellent!

4/10

Poor

26 May 2026

Geri

My family of 3 stayed in a family suite, which I assumed would accommodate all of us. We were given 2 towels a day so I requested additional towels, only to find they took them from us during housekeeping and replaced again with 2. The TV didn't work from day one of a 5 day stay. We had no internet ever and were told they would get it fixed. The family suite was on the outside of the resort directly across from a construction site, not a great view. The \"buffet\" consisted of the same food day after day for each meal and not a lot of variety for picky eaters. The restaurant had a nice variety, but what you saw on day one lasted throughout the week. Overall, for a high end resort, I do not feel we got our money's worth nor support from the staff.

Family

10/10

Exceptional

25 May 2026

Andrea

Hermoso lugar las personas q ahi trabajan amable los locals también todo muy hermoso

Friends

8/10

Excellent

22 May 2026

Xochitl

Stephanie (Bartender) and Kim (Pizza Man) were nice! In spite of working long hours, Stephanie always had a smile on her face and cracked fun jokes with me. Kim was very cordial and professional!
This is the only hotel with everything included. That is key if you want a worry free vacation. It was very convenient!

Family

10/10

Exceptional

20 May 2026

Serghio

Amazing

10/10

Exceptional

13 May 2026

Cheryl

Absolutely wonderful! Special shout out to Macao workers Kim and Stephany, they were extra awesome!

Friends

10/10

Exceptional

09 May 2026

Amanda lee

Absolutely loved this beautiful paradise!

Friends

8/10

Excellent

08 May 2026

Alison Lord

This resort is on a beautiful beach. The shuttle service from the airport was chaotic. Check in was ok. The attendant checking us in was checking in another couple at the same time. Thorough explanation about the resort. Frank was very friendly and carried our bags to an upper level villa. Our room was spacious with a comfortable bed. Plenty of towels. We had a balcony with a beautiful view. Ceiling fan on balcony would have been perfect. Food was good with variety. Temperature of food was not always good. Great barista in buffet restaurant and the young men kept dirty plates cleared and provided drinks and always with a smile. Service in San Simone were excellent. We had excellent bartenders although some were quicker than others. Stephanie was exceptional in Macou as were William and Kevin in the restaurant bar. Beach chairs were in abundance. Our room was close to the resort next door and at times, very noisy. Stephanie at the reception desk was very helpful and made our niece’s birthday reservations very special. She was good to all of us. Shuttle to airport somewhat better than from airport. Sunsets did not disappoint. Great fire show on the beach. Snorkeling at the point was good.

Family

10/10

Exceptional

07 May 2026

Gordon

I had a wonderful two week stay in April 2026. The Las Sirenas room was large, always clean and well-equipped although I couldn't make the safe work. The wi-fi in the room was good, the TV had quite a few channels in English, but the channel with the hockey games was constantly freezing. Not there to watch TV anyway. AC worked well and was much appreciated. The high temps all 14 days were either 28 or 29 and the overnight 'lows' either 27 or 28 !! The pools are warm and nearly always empty as everyone is at the beach. And what a beach ! Soft on the feet sand all the way out until you're floating. The buffet was good with theme nights, some better than others. Fresh made to order omelets every morning were excellent especially when made by the guy with the small beard. The a la cartes were awesome, beach club surf and turf was the best steak I've had in Latin America ! The drinks were always freshly made and served quickly. It may be that April is not their peak season, it seemed as though the hotel wasn't full so there was lots of staff, lots of food and seats in the buffet, lots of sunbeds and umbrellas on the beach.

Disappointments

The hotel has private events that close areas of the resort and go on, at high volume, until quite late. The wedding went until 1 am.

The hotel sells day passes to people on cruise ships in the harbor. They fill up a section of the beach squeezing the hotel guests into the remaining area.

Self

10/10

Exceptional

04 May 2026

SOPHIA

Beach was great, room was clean and pools were clean.

10/10

Exceptional

03 May 2026

Travis

Great staff, very helpful. Clean beach with workers around at all times if an umbrella etc is needed. We will be back again!!

Friends

8/10

Excellent

03 May 2026

George

I stayed in a beach front room that made access to the sand and sea very easy. The staff kept small totes of fresh water near you door so you could rinse the sand off before entering and tracking it into you villa. The pools were clean and beautiful giving you a nice place to cool off with plenty of covered places to rest in the shade. The location of the Dive shop and the restaurants made them easy to find and get around. The beach was raked and cleaned each morning. The downside for me was it is listed as a non smoking resort and even posted with signs but this was not enforced at all. The smell of cigarettes, cigars and even weed often would permeate areas including my room. Overall the experience was good and I would recommend this to others.

Self

10/10

Exceptional

02 May 2026

Robyn

Very clean, not very many people except one day when an event was going on. Great service from bar staff and front desk. Beach was amazing and clear water.

Friends

10/10

Exceptional

29 Apr 2026

Deborah A

Beautiful property. The food times are limited and can be repetitive. The beach is one of the nicest I’ve been to, and I’ve been to many! Wonderful staff! Extremely clean! The pool area, at night is breathtaking! Bring an insulated cup with you AND a reusable straw!!!! A rashguard will be especially helpful….the sun is brutal.

Family

10/10

Exceptional

26 Apr 2026

Daniel

The room had a beautiful unobstructed view. The Staff was great especially Brittany ( front desk). The entire stay was GREAT!

10/10

Exceptional

24 Apr 2026

Charlie

Beautiful beach! The staff was so nice and helpful!

Friends

8/10

Excellent

22 Apr 2026

Julie

We stayed Six days. Staff was exceptionally nice. Location was perfect. Food was plentiful but a little bland. We enjoyed the two nights with restaurant service instead of buffet. The location is hard to beat the people are very nice, clean comfortable accommodations. The pool and ocean water are wonderful. We loved our vacation.

Partner

10/10

Exceptional

22 Apr 2026

Gunnar

Everything from views, to food and drinks and especially all the staff was great

Partner

8/10

Excellent

20 Apr 2026

Mike

Pros
Beautiful grounds
Great staff
Beautiful pool
Beautiful beach
Cons
With All inclusive package they don’t stock fridge w drinks just a gallon jug of water
They don’t take your luggage to your room they take it off truck put it on a cart just so u can tip driver and bell but then they roll it into open lobby and leave it for u to get up stairs and never told us we had to track down our bags
Vendors on beach are non stop

Partner

10/10

Exceptional

19 Apr 2026

Jason

The place is very clean, the room is cleaned daily unless you prefer privacy. The air conditioning helped keep cool during the middle of the day, and bottled water (5 gallon dispensers) is provided everywhere (including 1/2 gallon bottled water in the room). Sheets and bed fixtures are high quality.
Now the staff is the highlight of the Mayan Princess. They are all adorned in crisp clean uniforms, welcome you each day, and are extremely professional. each member went above and beyond to ensure I enjoyed my stay. Note: I had issues with my phone, and over the days it took to resolve the issue, the staff accommodated me using company phones, and getting staff to take my phone for repairs. Laundry service was excellent, and the on site massage therapy was convenient. Overall the staff was stellar, and it's the warm feeling that will bring me back again. I can go on all-day to explain how amazing the beach, the water, sand domestic plant and animal life improve the overall relaxation you feel when you visit a beautiful beach Compared to other tropical Caribbean beaches I've visited the coral sand here is softer, the water is clearer each day and overall pleasant for walking on barefoot (even if there is a 30 minute rain). I did visit each restaurant/bar(s) on site and each had it's own charm local specialty drinks with informative staff to explain history of the area, the drinks, culture, mangroves, etc. It is an overall wonderful place to visit and then visit again.

Self

10/10

Exceptional

18 Apr 2026

Tammy

Will absolutely be back. Beautiful beach, fabulous room, great staff!!! Loved our trip.

Partner

10/10

Exceptional

18 Apr 2026

Monique

The property is clean and safe. The resort is right on the beach with a perfect view. The staff is attentive to what you need.

Partner

10/10

Exceptional

17 Apr 2026

Danella

We had a great time at the Mayan Princess. The facilities were wonderful and beach access was amazing. We will stay there again

Partner

8/10

Excellent

14 Apr 2026

Lisa

Beautiful beach and easy access to excellent snorkeling. Nice spacious rooms. Excellent food and drinks.
Most staff were very friendly and welcoming. There were a few front desk employees that were less than friendly or helpful. Overall a great stay.

Friends

10/10

Exceptional

12 Apr 2026

Casey

Amazing stay and the beach front room we seriously right in the beach front and much bigger than anticipated.

8/10

Excellent

11 Apr 2026

Kevin

My wife and I spent a week here for our anniversary. Our room was right on the beach and was perfect for us. We enjoyed the food at the buffet and the specialty restaurants were great as well. The nightly entertainment was a little lacking but was not an issue. We felt safe and did not have any worry of our things being stolen from our beach chairs. Beware of the unsolicited tour offers from the beach tour salesman. They all appear to work for the same company but pricing varies from salesman to salesman. The beach vendors are out there in full force and will aprroach multiple times per day. Drink waiters at the beach were sparse and we usually just got our own drinks from the bar, but they are close by. The last full day we were there the power was out for a few hours during the morning and on our last night, the power was off and on for several hours between 2 and 5 am. Overall, I would stay at this property again.

Partner

10/10

Exceptional

11 Apr 2026

George

Had a wonderful vacation at the Mayan Princess. The room was super nice and the food was pretty good for buffet all inclusive. 13 days and didn't really get tired of the menu. The beach was very clean but very busy as expected. The reef was awesome with hours of snorkeling new areas.
The one complaint about West Bay is that all the water taxis, dive boats, and tour boats were constantly driving around and many were 2-stroke outboards to the smell of gas and exhaust was sometimes pretty bad.

Partner

10/10

Exceptional

09 Apr 2026

Joseph

I’m not someone who usually takes the time to write reviews, but my experience at the Mayan Princess impacted me in a way I didn’t expect—and I felt like I had to share it.

From the moment I arrived, something felt different. It wasn’t just that the place is beautiful (which it is), or that everything was clean and well-kept. It was the people. There was a genuine warmth in how I was welcomed—like I wasn’t just another guest checking in, but someone they were truly happy to see.

Throughout my stay, that feeling never went away. The staff remembered my name, checked in on me, and always made sure I had what I needed. I’ve stayed at other all-inclusive resorts before, and while they were nice, this felt more personal. More human.

It created a family-like atmosphere that made it easy to relax and just enjoy being there. Traveling solo, that meant a lot. I never felt out of place or alone. Some of those staff members that stood out were Stefeny, Victor
and Brittany. Then when one of the tour guides unexpectedly canceled my pre-booked tour, the staff were able to find me a private tour guide for about the same price that was exceptional. His name was Big Daddy and knows everything and everybody. I highly recommend him if you’re going to be on the island ([email protected]).

The resort itself is peaceful, the beach is beautiful, everything you’d want in a getaway is there—but what truly sets this place apart is the heart behind it. The food is delicious as well.

Self

10/10

Exceptional

07 Apr 2026

Raymond

The staff and cops were excellent. The beach is amazing. I wish they would have had a fitness center.

10/10

Exceptional

07 Apr 2026

Tiffani

Lovely resort and complimentary shuttle

Family_with_children

10/10

Exceptional

07 Apr 2026

Donna

I had a wonderful stay at Mayan Princess. The room was spotless and staff were all so friendly and helpful. The food selection was also very good!

Self

8/10

Excellent

05 Apr 2026

Diana

The pool and jacuzzi were really nice. Rated a little bit lower because the rooms are a little outdated but are still very clean. We booked two room for our family and they put us in separate buildings, which was not ideal. We loved the buffet and restaurant food. Usually buffet food is pretty bad but we liked everything we had, the meat was cooked well and all of their sauces were yummy. The beach was perfect and the workers would put up umbrellas for us. Drinks were strong and the workers were very friendly.

Family_with_children

4/10

Poor

04 Apr 2026

Richard

Majority of the staff were pretty rude or non attentive. Also I didn’t spend my vacation to be interrupted every 10 minutes by someone selling knockoff bracelets on the beach. Kitchen staff was pretty slow as well, will recommend friends and family to go to a different resort.

Partner

10/10

Exceptional

31 Mar 2026

sheila mae

Felt so pampered with the food and amenities!

Self

10/10

Exceptional

29 Mar 2026

steven w

Property was very clean , well kept . Room was cleaned daily and a/c worked well . Really noce pool except had many small blue tiles missing from the bottom . Food was good at the restaurants but the buffed was a little small and always a long line at the egg/omelet station . Also there was only bacon on Friday ,, I love bacon , lol . Beach was awesome , clean , perfect water . Never found any servers to bring drinks on the beach but the bar was close by .
Security was great and had police presence on the beach every day , never felt unsafe .
Will definitly return !!!

Family

10/10

Exceptional

29 Mar 2026

Heather

Mayan Princess is a fabulous resort!! The staff are all so friendly and helpful. The property is so lush, beautiful and well kept. House keeping dirs a fabulous job. The beach is gorgeous and never felt i was crowded. The food delicious and always found more than enough to eat. Drinks were exceptional. Water provided everywhere in room and water dispensers throughout property. Ice was safe. Had a great snorkel experience with the dive shop. All around highly recommend this property.

Friends

8/10

Excellent

25 Mar 2026

Wendy victoria

I liket alot was good place stay i recommended.

6/10

Pleasant

24 Mar 2026

Cynthia

\"I wanted to share feedback on my recent stay at your hotel. The rooms were clean and the staff were fantastic! The 'All Inclusive package' was a great value, but the food quality didn't quite match up. Specifically, the bread and pizza options felt repetitive and stale, and the salad bar was often depleted without timely refills.

Guests were looking to let loose, but the vibe fell flat 🙁. One night of entertainment isn't enough – live music or shows can really make the experience.

On the bright side, the beach was stunning and truly relaxing 😊. To elevate the experience, I'd love to see more varied and freshly prepared food options, and live music or entertainment . Hope this helps enhance future guests' stays!\"

Family

10/10

Exceptional

23 Mar 2026

Shontay

The room was dated. For the price I expected more. The pools were clean. Mario was very attentive to my family’s needs. I had a problem with the lighting outside of my room and once I brought it to his attention he had the problem fixed immediately. I think that lighting issue should have been addressed before I checked into my room.

Family_with_children

10/10

Exceptional

22 Mar 2026

Christine

very enjoyable stay

Friends

10/10

Exceptional

21 Mar 2026

Lindsey Renae

Wonderful staff, quiet and clean property. The resort was great for our family. Relaxing and quiet. Helped schedule snorkeling trips directly from the hotel. Food was great and differently themed each night.

Family_with_children

10/10

Exceptional

18 Mar 2026

Khalida

Pretty great stay. Rooms are a little outdated but nobody spent much time in them. The hotel is very clean and the staff was exceptional; especially Demaris in the Buffet and the Macao restaurant. The beach is beautiful. The food was good. Would stay again!

10/10

Exceptional

12 Mar 2026

Arleen

Had a wonderful stay! The rooms were clean and comfortable, staff were friendly and attentive, and the location was perfect. Highly recommend!”

10/10

Exceptional

11 Mar 2026

Steven

We stayed on the hotel side small studio but it did the job. This place is fantastic food all included even lobster at dinner, the beach beautiful starfish on the way in, and all the staff were caring patient and cared about their guests.

2/10

Poor

10 Mar 2026

Chris

The staff were very rude

10/10

Exceptional

05 Mar 2026

Nichole

No complaints other than a coffee maker in the room would be nice. They will not drop you at the ferry, you will have to get a cab for $40.

Self

10/10

Exceptional

04 Mar 2026

Milton

Service was awesome. People were kind and respectfully.

Family

8/10

Excellent

03 Mar 2026

Pablo

Upon arrival I was told that my room had been changed, which surprised me but as I first time resort goer I didn’t think much of it. I was pleasantly surprised by the literal 2-bedroom villa they gave me, beautiful all around.

The food was 10/10 and the staff were all super friendly and helpful. Watching the sunset at the beach was quite the experience, I was however a bit disappointed by the smells but I understand they had just dealt with sargassum.

For this to be my first time at a resort I would absolutely go back.

Self

10/10

Exceptional

01 Mar 2026

Christine

mario was great

Friends

6/10

Pleasant

28 Feb 2026

David

Meals, Meals, Meals. Average to poor especially desserts Most resorts also serve fruits morning, lunch and dinner.

Family_with_children

6/10

Pleasant

24 Feb 2026

Michael

Staff was great room was extra small food was ok

10/10

Exceptional

24 Feb 2026

jose angel

all was good. small room but cozy. great food, great views, chill place

Self

10/10

Exceptional

15 Feb 2026

Sandra

Absolutely beautiful, resort was great. Food isn't like other all inclusive but was still good. I am not into food so didnt bother me. I was able to always find something I could eat. Resort and grounds could not be better!! I personally wouldn't do all inclusive as there were so many restaurants within walking distance on the beach.

Leisure Friends

6/10

Pleasant

15 Feb 2026

Andre

Yes

Self

8/10

Excellent

15 Feb 2026

Bryan

Clean, food was decent, nothing to write home about. Hot tub didn’t work the whole week we were there. Great staff

Leisure Partner

10/10

Exceptional

14 Feb 2026

Tiffani

Great place !

Leisure Family_with_children

10/10

Exceptional

14 Feb 2026

timothy

Great location, friendly staff and amazing dive team/shop

Leisure Family

8/10

Excellent

12 Feb 2026

Susan

We had horrible weather so we spent a lot of time trapped in the resort itself. Without the opportunity to dive or snorkel, there wasn’t much to do. However, the staff was real friendly and they hustled to help when we had a couple breaks in the weather to help us enjoy the beach. The food was okay but we went there for the experience and not the food. The experience was worth it. There were quite a few guests who stayed for 3 months which told us that the place is worth the commitment. The room was spotless and we were happy with the daily housekeeping.

Leisure Partner

6/10

Pleasant

07 Feb 2026

Heidi

Room was clean. Food wasn't the beat. There wasn't much for activities, closed down early and was often out of drinks included in our package.

Leisure Friends

8/10

Excellent

06 Feb 2026

Wade

Room was very nice. Food wasn't the best

6/10

Pleasant

04 Feb 2026

Andrea

Our room was outdated and not cleaned properly prior to arrival. Coffee stains on bathroom sink. Ketchup on trash can. Our roof leaked onto the bedroom side table where my husband has his electronics. The room showed a lot of wear. The staff was not attentive to our sick friend who needed assistance after hours.

Leisure Friends

8/10

Excellent

31 Jan 2026

Mary Susan

Appreciated that transfer to property was included, as well as food. Staff was nice, and the dive a snorkel staff were especially friendly. Liquor is bottom shelf so can give you a headache quickly, and the room was a bit rundown but comfortable bed and good price overall.

Leisure Self

10/10

Exceptional

31 Jan 2026

Rebecca

Wonderful stay! The staff was wonderful and friendly! The beach was right there.

Leisure Self

10/10

Exceptional

31 Jan 2026

Rebecca

The staff was so friendly and welcoming! My room was always wonderfully cleaned. Honestly, a wonderful experience

Leisure Self

8/10

Excellent

31 Jan 2026

Sara

Amenities and room were amazing. Everything was perfect - except the front desk person was very rude each time I went to inquire about something. She did not want to help me and I felt like a burden on vacation. That made me afraid to ask for anything at all so I just stayed away from staff in reception.

Leisure Self

10/10

Exceptional

30 Jan 2026

Shanan Kathleen

The staff are amazing. Great drinks. Perfect spot.

Leisure Self

10/10

Exceptional

29 Jan 2026

TRUDY

Staff were very helpful and welcoming. Delicious food and drinks.

Leisure Family

10/10

Exceptional

29 Jan 2026

Brian

wonderful resort, very beautiful, staff was very attentive

Leisure Partner

8/10

Excellent

25 Jan 2026

Katie

The staff were amazing. Best staff of any place I’ve stayed at. Out of 7 days, we only had one full day of sunshine - lots (and I mean lots) of rain. But thanks to smiling faces everywhere, the horrible weather never affected my mood.

10/10

Exceptional

24 Jan 2026

Gary Matthew

Beer was good and beach was beautiful

10/10

Exceptional

21 Jan 2026

Armando

all good

8/10

Excellent

20 Jan 2026

Kayla

Bar staff
Beautiful clean b each

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Dwayne

Rooms where nice the food was excellent the only thing that I didn’t like was the WiFi which I think came from the weather being so bad it rained the whole time

Leisure Partner

10/10

Exceptional

19 Jan 2026

Jan

Great resort. Have been to Mexico 25+ times, so lots of all inclusive experience. Food was great! Buffet was smaller than Mexico resorts, but fresh and good. Al a cartes were hit and miss, but fun.

Booze much better than our last few trips to Mexico. Lots of choices. Does not seem to be watered down. Hotel does need to do better stocking sparkling wine. Ran out often.

We were in smallest rooms and they were good. Beach was good. Our only problem: so. Much. Rain. But can’t blame that on the hotel!

We will be back…during dry season.

Leisure Family

6/10

Pleasant

19 Jan 2026

Seri

Room was smaller than i had hoped, not many windows, looked out to a parkinglot. Ac didnt work, fridge wasnt stocked, the food was ok, drinks were good but view was stunning

Leisure Family

10/10

Exceptional

17 Jan 2026

Andrea

Property is beautiful, directly on West bay beach. Large balconies. Very clean and well maintained. Attentive staff.

Leisure Self