Name: The Twist Palm Springs
Address: 140 W Vãa Lola, Palm Springs, US

10/10

Exceptional

21 Jul 2026

Elizabeth

yayy

Partner

10/10

Exceptional

02 Jul 2026

Ryan

Highly recommend staying at the Twist if you want the quintessential Palm Springs stay! The hotel is easily accessible and features plenty of parking. The rooms are each tastefully decorated, each with their own unique furnished pieces. Checking in is a breeze and the staff are extremely friendly and welcoming. Thank you again for another terrific stay at the Twist!

Partner

10/10

Exceptional

29 Jun 2026

Ruby

The twist was a pleasant surprise. Jamie at the front desk was extraordinary. He was beyond helpful and made our stay amazing.
The room was big modern and very comfortable. Perfect place to relax and recharge.

Friends

10/10

Exceptional

28 Jun 2026

Claudia

Perfect location! Clean and super cute! Absolutely loved the room! Definitely will be staying here again!

Friends

10/10

Exceptional

26 Jun 2026

Arthur

Great stay and very helpful staff

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Thomas

We stayed in the Residence. It had two bedrooms with king beds and two bathrooms. Full kitchen and family room. Also a wrap around patio. The place was so mod and kitschy, my sisters, cousin and I loved it. The pool was clean and temperature perfect. Plenty of room to lounge. The manager was charming, and brought us all margaritas. The hotel was close to everything. We thoroughly enjoyed our stay and will come again.

Family

10/10

Exceptional

21 Jun 2026

Ryan

Love staying at the Twist. Phenomenal vibe, rooms have a retro style that’s classic Palm Springs. Could not possibly recommend any higher - Thank you again, look forward to future stays at the Twist.

Partner

10/10

Exceptional

17 Jun 2026

Mike

The Twist made my vacation! Great vibe, friendly staff, perfectly located Uptown.

10/10

Exceptional

16 Jun 2026

Tiffany

This is our go to hotel in Palm Springs. Mateo the manager is awesome and will do e writhing to make your stay even better than expected. The rooms are spacious with everything you need with a full kitchen, lounge space, and amenities for you to use. You can use the pool at anytime, bring your own drinks if you want, but Mateo will make you a margarita! Close to dining and bars. You can’t go wrong at The Twist.

Friends

10/10

Exceptional

14 Jun 2026

Ryan

Always a terrific experience staying at the Twist. The rooms are tastefully furnished and giving the Twist that gives it that quintessential vintage Palm Springs vibe. Highly recommend.

Partner

10/10

Exceptional

10 Jun 2026

Enedina

Great place to stay will stay again the location is walking distance to great restaurants. Staff was incredibly helpful. Over all experience was amazing.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Jeffrey

Staff is wonderful, rooms are clean and comfortable. Our favorite place to stay in PS.

Partner

10/10

Exceptional

08 Jun 2026

Anthony

Great vacation spot in heart of PS. Charming, chic, stellar features in rooms. Pool was great and staff really set the tone for weekend while being hyper attentive I will for sure be returning to twist!

Self

10/10

Exceptional

29 May 2026

John

Clean and spacious room. Spectacular mountain view through floor-to-ceiling windows. Comfortable bed. Full kitchen: fridge, stove, oven, microwave, dishwasher, pots, pans, plates, utensils, toaster, blender. 6-jet rainfall shower panel in a clean bathroom. Large smart TV. Clean pool and jacuzzi. Bicycles available to cruise. Putting green has sun and shade with balls and putters in the room's closet! Gracious staff. Exceeded my expectations. We will be back! 5 stars

Business Family_with_children

10/10

Exceptional

27 May 2026

Thomas

We enjoyed our spacious room, the well-equipped kitchen and the private patio. We also liked the mid-century decor.

Partner

10/10

Exceptional

22 May 2026

James

The kitchenette was useful, the pool was very clean, it had rafts & pool noodles along with comfortable & clean furniture. Really nice Mountain Views & the Staff was helpful & kind. Overall it was a terrific stay with a fun vibe.

Partner

10/10

Exceptional

21 May 2026

Michelle

The staff -- at all levels -- were SUPER attentive, available, and friendly. Great customer service! The property is so cute. The room was much bigger than I expected -- which was great. Our view of the mountains was amazing. The tiki bar, speakeasy, and coffee shop that are literally steps away were great and convenient, too. Thank you for a great experience. I'll be back!

10/10

Exceptional

20 May 2026

Chris

Would stay here again, super clean and quiet

Partner

10/10

Exceptional

20 May 2026

Karina

Kind staff. Beautiful-retro decor. Spacious bedrooms/suites. Central location. I would stay here again.

Self

4/10

Poor

18 May 2026

Alan

The actual facility does not look anything like the photos on Hotels.com. The pictures of the pool area and rooms are shot from angles that make them look much larger and more attractive than they actually are. The bathroom was so small that one person can barely turn around in it, and the pool towels provided are extremely small and not absorbent. The lounge chairs are not comfortable. The pool area had screaming children with parents who did not contain them which was very disruptive to other guests and management said nothing, in fact management was nowhere to be seen.. My Apple Maps guidance system and Google Maps both directed us to a parking lot behind the building with no signage for \"The Twist,\" we had to go around the block and walk through what looked like an old apartment building with peeling paint to see that it was the hotel. Decor in the room was skimpy and unattractive. It was extremely expensive for what you got. We would definitely NOT stay there again and we do NOT recommend it to anyone.

Partner

10/10

Exceptional

12 May 2026

Laura

As always, The Twist remains a home away from home whenever I visit PS! A last minute trip so was almost all booked, which resulted in a different room than usual, but loved it! Each room is so unique comfy homey and clean! Had a great few days enjoying the great pool, hot tub and spacious Accommodations! All staff is friendly caring welcoming and helpful! And the guests are always nice too! See you next time Twist! xo

Partner

10/10

Exceptional

11 May 2026

Mariano

Staff was amazing!

10/10

Exceptional

10 May 2026

daniel

this is exactly what I am looking for to stay - its simple and the room design is better than Ikea and yet unique. The best thing is the kitchen! I will stay here not because it is super affordable but it has something I need for a short stay! Hoorah!

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

valeri

Huge room, amazing full kitchen, comfortable bed, big balcony, very nice swimming pool! I will come back again 100%

10/10

Exceptional

30 Apr 2026

Elisa

Nice place. Very clean and cute. It was a little farther from downtown than I thought it would be, but overall a very nice stay.

Self

10/10

Exceptional

28 Apr 2026

Jamie

What a great place to stay, and if ever in Palm Springs in the future, I would definitely stay again. Lots of things to do within walking distance. The hotel was quirky in a good way and super friendly staff. Plenty of available parking.

Self

6/10

Pleasant

24 Apr 2026

Michael

Here’s a review that says it clearly without sounding unhinged, which is tragically the bar humans have forced us to respect:

Review draft:

I booked this hotel because the listing looked cute and specifically mentioned a fire pit, which was one of the features that appealed to me. When I arrived and asked the staff about it, they looked up my booking and commented on how little I had paid for the room, saying they had never seen it offered that low before.

That response really rubbed me the wrong way. I did not book the room because it was cheap. I booked it because it looked charming and had the amenities listed. The comment made me feel like I was being treated differently because of the rate I received, which felt unnecessary and unprofessional.

To make matters worse, I was placed in what felt like one of the least desirable rooms, right next to the office with constant traffic and noise. Maybe that was a coincidence, but after the staff’s comment about my rate, it felt intentional.

Overall, the property may photograph well, but the experience felt disappointing. Guests should not be made to feel lesser because they booked a good rate, especially when the booking itself included amenities that were not clearly honored.

Self

10/10

Exceptional

20 Apr 2026

Amber

Amazing spot!! Our suite had everything we needed and more. We’d love to come back to the Twist again in the future

Partner

10/10

Exceptional

19 Apr 2026

Robert

The rooms were clean and the staff was excellent.

Partner

10/10

Exceptional

07 Apr 2026

Shino

Nice pool. They have tube, beach ball, pool noodle… so we only need swim suits!

Family_with_children

10/10

Exceptional

06 Apr 2026

Diana

Cool amenities, clean room/space, plenty of free parking, nice air conditioning.

Partner

10/10

Exceptional

06 Apr 2026

Nicole

The service here was incredible! They moved us into a bigger room at no charge to accommodate one of our friends who decided to come. They also gave us complimentary margaritas when something in our room wasn't working properly. And lastly, they gave us a big bottle of sunblock at no cost when asked. All are little things but it felt like every request was met with ease

Friends

10/10

Exceptional

02 Apr 2026

Bartosz

Clean large room, quiet, great location, free big parking, helpful staff, awesome pool with hot tub.
We had a great time.

10/10

Exceptional

01 Apr 2026

Kathleen

Extremely attentive and friendly management and staff! One-bedroom suite 212 was well-equipped with full kitchen and great Audrey Hepburn art. Had a short stay but felt well at home.

Partner

10/10

Exceptional

01 Apr 2026

Kelly

Great experience, room was “over the top” and much appreciated. Staff is very personable and helpful. You’ll love the pool too!

8/10

Excellent

31 Mar 2026

Amelia

Overall the kitchen had what we needed. It did not have a spatula or salt and pepper, but was stocked with dishware, cookware and silverware and small appliances.

Would have loved to have some plastic wrap for leftovers, but no biggie. Coffee was supplied, along with creamer and sugar.

Partner

6/10

Pleasant

30 Mar 2026

Erick

Great everything looked good . The only issue was the bathroom there was no counter or space to put things. Evem the sink felt tiny . Not a deal breaker. Everything else was great

10/10

Exceptional

22 Mar 2026

Christine

Free parking, close to restaurants, great staff, and spacious 1 bedroom unit.

Partner

10/10

Exceptional

11 Mar 2026

Leala

amazing value for dollar rooms are so spacious and well appointed Great pool Staff very accommodating great for long stay

Business

10/10

Exceptional

06 Mar 2026

maria

Great vibe! Super room. Friendly staff.

10/10

Exceptional

05 Mar 2026

Renette

Loved the bikes on site and service. The two gentleman in the front office were wonderful, especially Jamie, and made us feel right at home. The amount of space in the units added to the experience and the bed was really comfortable. I would definitely return.

Partner

10/10

Exceptional

04 Mar 2026

Margaret

Large room with full kitchen
Good sized pool. Very comfortable bed

Partner

10/10

Exceptional

02 Mar 2026

Shelley

The Twist is the best from the team that runs it - Jamie and Matias to the size and design of the rooms. Close to everything.. easy to walk to town to shops or dine. Pool area is excellent with a hot tub and bbq area. We love it so much, we keep going back!

10/10

Exceptional

28 Feb 2026

Rebecca

Room clean

Self

10/10

Exceptional

24 Feb 2026

Rick

Great location! Great Staff.

Partner

4/10

Poor

21 Feb 2026

Lisa

The

8/10

Excellent

16 Feb 2026

Michael

First off, Jamie at the front desk was awesome and super helpful. The room's bedroom blind was not opening properly upon arrival, but he had someone from maintenance up there to repair quickly. As for the room, very spacious and nicely decorated. Since it was the presidential, I believe it needed some TLC and should be the best of all rooms. We have stayed here before in a different room and really love the The Twist because of the location, rooms, staff & pool, so we thought we would like to try an upgrade this trip. Like any hotel, some things are controllable & some not...The outside patio, although large enough for a party of 20 & a real bonus, should have been sprayed down and cleaned before we arrived. Lastly, the shower was really nice in design and size, had a little too much mold growth. Easy fix by cleaning & regrout. Definitely a great hotel and we'll stay here again, hopefully the small details get addressed on the next trip.

Partner

8/10

Excellent

06 Feb 2026

Christina Ann

Loved the room. It was a one bedroom apartment. Super roomy. Fully equipped kitchen. Great location. The staff were very friendly and helpful. Nice pool, bikes available to borrow. The Saffron restaurant was wonderful. The coffee shop was great too.

Our room could have used a little attention - some new carpet and a little paint would go a long way.

10/10

Exceptional

03 Feb 2026

Charles

Yes

10/10

Exceptional

03 Feb 2026

Debra

Staff was wonderful and very inviting. Would certainly stay again. The views were spectacular as well and ample parking.

Leisure Family

10/10

Exceptional

03 Feb 2026

Stephanie

The room was great. The staff was so good. We will be going back.

Leisure Family_with_children

10/10

Exceptional

02 Feb 2026

lance

Great friendly service . Groovy vibe. Mountain view.

10/10

Exceptional

29 Jan 2026

Alicia

Everything was beyond expectations! Staff (Jaime) was absolutely spectacular and so helpful and kind.

Friends_and_family Friends

10/10

Exceptional

27 Jan 2026

Dana

The room was great! Very spacious, clean and loved that it had a kitchen. We did have some issues with the hot water but the management did address it right away. We would definitely stay here again.

Leisure Partner

8/10

Excellent

25 Jan 2026

James R

Everything was good

10/10

Exceptional

24 Jan 2026

Tyler

Staff were very helpful

Partner

4/10

Poor

22 Jan 2026

Bjorne

What's not to like about a very noisy pool party that goes to midnight, loud traffic until 2 AM and statring up at 6 AM? Who needs sleep these days?

10/10

Exceptional

19 Jan 2026

Amy

Had a fantastic time! The superior studio is very spacious and well-designed. Jamie at the desk/on the phone is so kind and helpful. There's a great coffee shop and restaurant and bar all on the same corner. Loved using the heated pool and the hot tub. Would recommend staying here to anyone!

Business Partner

10/10

Exceptional

17 Jan 2026

Krista

The checkin was easy and the host was great. Loved this place will stay again

Leisure Family_with_children

10/10

Exceptional

15 Jan 2026

Neil

We love the Twist and will return…..actually we are already booked to return next month.
The office personnel, Matteo and Jamie do a fabulous job ensuring everything is perfect while visiting.

Leisure Self

10/10

Exceptional

11 Jan 2026

Kurt

Excellent staff, so friendly and helpful! Greeted with drinks, given incredible service all around. This hotel has a great community vibe to it - everyone is easy-going, but not disruptive. The rooms have got style and comfort, and having a stocked kitchen full of supplies is incredible.

Leisure Friends

10/10

Exceptional

05 Jan 2026

SEAN

This place is wonderful, very nice rooms, staff is so accommodating, and so very nice.... I highly recommend.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Daniel

The staff were amazing. Always helpful, friendly.

Leisure Partner

6/10

Pleasant

04 Jan 2026

Kelsey

The room had a strong cleaner smell that wouldn’t go away. We had to keep the windows open.

Partner

8/10

Excellent

03 Jan 2026

Alexis

Mateo was amazing! He was incredibly helpful and friendly. The pool is heated which is awesome. We will be returning.

Leisure Family

2/10

Poor

03 Jan 2026

Roberto

The room had a pre-existing leak as evidenced by patch work and musty odor. This was confirmed during our stay as it rained during two nights of our three night stay. I immediately contacted the front desk and was given lip service with no action. As a result, I had to continually empty tree bowls that kept filling with water and the only support received was three small towels. I was assured I would be relocated, that maintenance would immediately be called to supper and neither happened. I spent two nights and two days mitigating the leak versus enjoying our holiday getaway.

I provided continual updates and pictures of the leak that resulted in substantial damage to the kitchen cabinet, ceiling, and multiple walls.

The leak was not addressed during my stay and I was forced to deal with it myself.

Absolutely unacceptable and by far, my worst stay in any hotel, period. There is no sense of pride in ownership and much less for the care of their “guests.”

Below is part of the feedback shared upon my Twist departure:

Hello,
We will be out by 11 am. I will also be leaving a poor review with Travelocity and on our link.

I understand rain is out of anyone's control. That said, there were things that could have been implemented, well within your control, to help soften the impact the major water leak had on our holiday get away.

The water leak prohibited us from enjoying our stay and fully taking advantage of the kitchenette; main reason we booked the Twist over others…

Leisure Family

10/10

Exceptional

31 Dec 2025

Ronald

Staff, location, environment

Leisure Partner

10/10

Exceptional

19 Dec 2025

Jack

I love the twist! It’s my go to stay in Palm Springs every time

10/10

Exceptional

16 Dec 2025

Jeffrey

The Twist had everything you could want and enjoy in a wonderful part of Palm Springs! Great rooms, full Kitchen and excellent bed and shower. Highly recommended!

Leisure Self

10/10

Exceptional

15 Dec 2025

Timothy

This place had everything needed for a great evening away! Cute, funky little place.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Denroy

I love The Twist! Will definitely be coming back!!

Leisure Partner

10/10

Exceptional

07 Dec 2025

Mel

The staff was fantastic, such a relaxed and splendid place to stay! Beautiful views on the balcony and public space opportunities galore. We felt very welcomed, would stay again!

Leisure Family

10/10

Exceptional

07 Dec 2025

Alexandra

Staff! Amazing and kind! We definitely appreciate all of the service and help!

10/10

Exceptional

05 Dec 2025

Laura

The only place I stay when visiting PS and I highly recommend the presidential suite for its extremely large interior space including living room kitchen bedroom and fabulous wrap
around outside deck. As always very clean extremely comfy and a well equipped kitchen as well if you’d like to cook! The pool being heated and open 24/7 is such a great bonus ~ felt amazing! The staff is always fab and it’s definitely a home away from him whenever I visit! Quite, safe and convenient to PS offering as well! Can’t wait for next trip back!

Partner

10/10

Exceptional

29 Nov 2025

Nina

This hotel is a refreshing throwback to old-Hollywood holidays of the 1960s. Every unit has that perfect mid-century vibe—bright colours, retro appliances, and that unmistakable Palm Springs charm. We were absolutely delighted with our stay. The place is spotless, the rooms are wonderfully equipped, and Jaime, the manager, clearly takes great pride in making sure every guest feels welcome and well cared for.

You’re just a short stroll from the buzz of downtown Palm Springs, yet far enough away to enjoy peaceful evenings. A perfect balance. We’ll gladly stay again! 🌴✨

Leisure Partner

10/10

Exceptional

23 Nov 2025

charles

Staff is great!!! The mgr is so welcoming and friendly, VIews were great too, loved the room. Ill definitely be back!!!

Leisure Self

10/10

Exceptional

22 Nov 2025

Aziz

Yes

Leisure Partner

10/10

Exceptional

21 Nov 2025

Holly

The room was excellent; we had two bedrooms and two baths. Everything was spotless. The hot tub and pool are open 24 hours a day, and it was terrific. Offered us margaritas and gave us a bottle of wine in our room. Thank you so much, we will be back!!

Leisure Family

10/10

Exceptional

17 Nov 2025

Timothy

Great

8/10

Excellent

12 Nov 2025

Elizabeth

Staff was very friendly and offered complimentary margaritas during check in. Has some issues with the AC, but staff offered to change out rooms. Will stay again!

Leisure

10/10

Exceptional

09 Nov 2025

Gerry

Staff were amazing and responsive. Loved our room and the location. Great stay

4/10

Poor

06 Nov 2025

Mya

Room needs to be fixed and updated. Shower leaked water everywhere and front desk said they would send someone and never did. Blackout curtains were coved in some yellow substance. Bed was alright but if you got to far on top you would fall through.

Business_and_leisure Partner

10/10

Exceptional

06 Nov 2025

Johan

Very clean and chic. It’s a whole apartment onto itself! Almost did not want to go to enjoy the room.

Leisure Self

10/10

Exceptional

31 Oct 2025

Jacqueline

Amazing time, great ammenities, short walk to bars and resturants, staff was exceptional from pre check in to check out. The bottom units have a private backyard patio which is super cute, but recommend staying on the top floor if you dont want anyone above your room. Will absolutely be back again soon!

Leisure Pet

8/10

Excellent

21 Oct 2025

Caleb

Spacious Rm, Free Parking, but Limited outlets

The property itself was older, but has been renovated. Parking was free and easy to find. The room was spacious but there were areas that could have been better, probably related to the age of the property:
1. Limited electric outlets were available, and I needed to use a cord extender to get my computer plugged in while working at the kitchen countertop area.
2. Shower had very low/weak water pressure - I don't need strong water presure for the shower, but could see it bothering other people who stay here. There was also no shower caddy and the Shampoo/Body wash bottles provided by the hotel were just sitting on the shower floor.
3. Sink was small and had limited space for toiletries. I had to put some of the stuff on the nightstand next to the bed instead.
4. To enter the hotel room, you were given a digital code to unlock the door, eliminating the need for a key or key card. However, I'd have preferred having a dead bolt on the inside of the room, since anyone with the door code could have theoretically got in.

Business

10/10

Exceptional

21 Oct 2025

Wayne

Quiet property. Uniquely designed room, clean and comfortable bed.

Leisure Self

10/10

Exceptional

19 Oct 2025

Laura

Going to The Twist, is like home away from home! The rooms are so well appointed, clean and comfy. The pool area is relaxing and comfortable. The staff is fabulous.
I always choose and highly recommend the Presidential Room for its amazing wrap around patio and large living space as well! Can’t wait to return for my next visit !

Partner

10/10

Exceptional

17 Oct 2025

Shelley

We love staying at The Twist. Rooms are big and bright. Staff are always excellent. Great location… love being able to walk everywhere.

Leisure Family

10/10

Exceptional

15 Oct 2025

Araceli

We had a wonderful stay. Jamie greeted us and explained everything we needed to know. The room was a lot bigger than we expected. It includes a nice bar seating area, a whole kitchen, small dining table AND separate sitting area. The restroom remodeled very nicely. Everything was nice & clean. The parking was accessible and secure. There are a few restaurants walking distance which was nice. Loved our stay and will definitely be coming back.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Bryan

This hotel is nothing short of amazing. From the homemade margaritas, to the spacious rooms with full kitchens and free parking, we couldn’t have asked for anything more. The managers were super friendly and accommodating. Plus the Bootlegger Tiki bar is attached with another bar and restaurant on property. This will be our new go to spot.

Leisure Friends

10/10

Exceptional

06 Oct 2025

Tiffany

Jaime and his staff were nothing short and amazing. From the homemade margaritas at the pool to the friendliness of all of the staff and the large rooms with kitchens, this will definitely be are go to spot when we head to Palm Springs. The hotel is at the very beginning of the strip and is an easy walking distance to most things. We had reserved five of the rooms and they were all decorated in mid-century modern vibes. Bootlegger is of course next door and they also have another bar and restaurant on site. Parking was free and we had even forgot our suntan lotion and they gave us a brand new bottle. We will definitely return.

Leisure Family

10/10

Exceptional

06 Oct 2025

SUSAN

The Twist is a clean, stylish, well appointed hotel. Great location, easy parking. Highly recommended.

Business_and_leisure Self

10/10

Exceptional

03 Oct 2025

Michael

Best hotel experience I have had. Not only is the property conveniently located, quiet, well kept, and parking is plentiful, the staff (Jamie and Mateo) make this the most inviting place I have stayed. From pre check in phone calls thru check out, nothing but friendly and professional attitudes. The lengths they will go through to make sure your stay is pleasant and comfortable are immeasurable. Already planning our next stay for next year. Glad I landed on this property while searching for the perfect place to stay in PS!

Partner

10/10

Exceptional

03 Oct 2025

Muzique

Amazing! Clean cute and absolutely love the patio!

Leisure Friends

10/10

Exceptional

23 Sep 2025

Hailey

Best hidden gem in PS!

Hospitality, friendliest staff and location was amazing! Thank you for a wonderful weekend! We will definitely be back!

Friends_and_family Friends

10/10

Exceptional

23 Sep 2025

Charles

Staff was awesome

Leisure Partner

8/10

Excellent

21 Sep 2025

Theodore

Descent size rooms, nice to have a dishwasher, and private back patio area. The flexible pool hours are also a perk. The staff were nice.

Improvements: add some bedside power strips or lamps with plugs. Finding an open outlet was difficult

Business Partner

8/10

Excellent

02 Sep 2025

JOSEPH

Really spacious , great value perfect apartment style hotel.

10/10

Exceptional

28 Aug 2025

Daisy

Splash house stay!

Our stay at the twist was exceptional! We came from OC for a 3 day event and the space was very clean, cool, everything worked without issues and beyond spacious! The front desk was very friendly and beyond helpful. They have a 24 hour pool that was nice to come home too at 4am! The parking isn’t difficult and the space isn’t crammed like other hotels. The space is great and I will be coming back!

Friends_and_family Friends

2/10

Poor

24 Aug 2025

Ivan Traus

Our stay was disappointing due to significant cleanliness issues. Upon our Sunday check-in, the room was clearly uncleaned. We found debris under furniture (a used cup, straw, food container), dirty floors, stained outdoor rugs, and sticky sugar packets. We also found long strands of hair that weren't ours in the bathroom, closet, and kitchen.

We notified the manager Monday morning. He promised a cleaning and a follow-up text, but the room remained dirty with no communication. On Tuesday, we had to insist. The manager was evasive, blaming housekeeping for the dirty room and a missing bottle of complimentary sparkling wine. Our room was finally cleaned Tuesday afternoon, two full days after we checked in.

This wasn't an isolated incident. While we were speaking to the manager, another guest reported the same issues. We later met other guests who also arrived to dirty rooms, with some resorting to cleaning the units themselves. This points to a systemic management problem.

To their credit, after these initial problems were resolved, management was responsive for the rest of our stay, and our room was serviced daily.

Our experience sharply contrasts with the hotel's positive online reviews, especially regarding cleanliness. The attached pictures support our account. While service did improve, the initial lapse in hygiene and customer service was significant. I would caution future travelers to be aware of these potential issues.

Leisure Partner