Name: Hyatt Palm Springs
Address: 285 North Palm Canyon Drive, Palm Springs, 92262, US

10/10

Exceptional

14 Jul 2026

Kellye

The location and views from our room were incredible! The front desk staff, particularly Annaly made our stay a 5 star!

Partner

10/10

Exceptional

12 Jul 2026

Jessica

Good for an overnight stay

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Elizabeth

Very nice clean nice pool

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Cathy

The room was clean, but needs repairs on the wall and qw had a chair with a whole on it. The toilet was not flushing well. And my husband hurt his toe on the ledge close to the bed.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Tonia

The only reason for me to stay is for its great location. Other than that, nothing is good.

Friends_and_family Friends

6/10

Pleasant

11 Jul 2026

Ezequiel

The room was clean but eh couches has alot of stains and the ac wasnt cooling the room down

Partner

10/10

Exceptional

11 Jul 2026

Trevor

Amazing place will be back be soon

Family

10/10

Exceptional

10 Jul 2026

Moses

The location of it

Partner

8/10

Excellent

10 Jul 2026

Rene

Unfortunately during my stay, one of the two elevators was out But room was spacious.

Also note, they have hotel parking, but you need to check in first and get a key or you can't take elevator from garage to hotel. Parking costs extra too.

You should also be aware there is a \"destination fee\" that is not shown on Expedia that they charge when you check out. So there are additional fees that may be unexpected.

Family_with_children

10/10

Exceptional

10 Jul 2026

Inez

Very relaxing environment

Family

6/10

Pleasant

10 Jul 2026

Anthony

I

10/10

Exceptional

10 Jul 2026

Clayton

Awesome property for a stay in Palm Springs. The pool was great to beat the heat, hotel was nice and clean, extra spacious room with a full size patio overlooking the pool, and parking garage under the hotel was so convenient and gave peace of mind. Will definitely return.

Pet

6/10

Pleasant

10 Jul 2026

Astrid

The rooms are very spacious and the bed very comfy. AC worked great & having a private balcony to sit out and enjoy the sun with a drink was a plus.
Our room had a view to the pool and golf course, where we got to see a herd of rams that had come down the mountain to feed at the golf course. It was a neat surprise to catch some pics of.
I will say the shower needs updating, very low water pressure, took forever to rinse shampoo out of my hair.
The property is in an ideal location, perfect for walking down to tons of restaurants, bars and shopping.
The lobby area is very nice and the bar was great. Good for watching sports & enjoying a drink or 2. Bartender was great!
The property itself needs some work, damaged doors and peeling paint throughout the building but besides that I'd say this was a great hotel choice for my trip.
I will definitely stay here again.

6/10

Pleasant

10 Jul 2026

Brandon

Property is run down but in a great location

Family_with_children

10/10

Exceptional

09 Jul 2026

Gina

Wonderful staff!

Partner

6/10

Pleasant

09 Jul 2026

Anahid

I liked this hotel because was on a strip but hotel bathroom sink was blocked and very old. They need to update.

Family

10/10

Exceptional

08 Jul 2026

Tina

The resort itself is older and it shows, but it's not bad because it's very clean and well maintained. All of the staff, from check in, to the bartenders were all very welcoming and friendly I would definitely stay here again.

Partner

2/10

Poor

05 Jul 2026

JACOB

I had several issues during my stay. I had requested towels they never came. Also, the light in the patio, the light in bathroom, the tv in the bedroom was broken and did not work. Lastly, they only had one elevator working which caused long wait times going down to the lobby or up to my room. Beyond frustrating! I did request to get a call from the manager and that also never happened.

Self

2/10

Poor

05 Jul 2026

Edgar

Terrible experience elevators not working properly, furniture was dirty and stained, bathroom sink was clogged, toilet would not flush, room smelled of Marijuana, our phone would not work to call front dest, tv would flicker turn of then turn back on, ac would only blow cold in half the room. And after bringing all this up to the front desk at our first day of stay they told us engineering would be up to our room to fix the issues. No one should up and all the issues were there during our whole stay.

Family_with_children

10/10

Exceptional

05 Jul 2026

Robert

Location is everything and the room was very spacious too would stay here again.

10/10

Exceptional

05 Jul 2026

Gabrielle

The staff was so nice

Family_with_children

10/10

Exceptional

04 Jul 2026

Jongwan

I had a hard time finding the parking lot at first because I didn't realize it was in the back. It would be helpful if you could provide more detailed directions to the parking lot.

Family_with_children

4/10

Poor

04 Jul 2026

Jason

Two of the bars on site were closed as was the restaurant every night. Holiday week so everything was packed so was alittle annoying i needn’t get the full experience of the listing. Know that dinner won’t be served daily and on one night it was even cancelled.

10/10

Exceptional

02 Jul 2026

Carol

I traveled with my best friend who lives in a different time zone. and the Hyatt has separate living spaces with door that close, so she was able to move about the hotel room without waking me up.

Patio furniture needs to be replaced. Cracked and broken.
Mattress was great.

Friends_and_family Friends

8/10

Excellent

02 Jul 2026

Broc

The hotel has a lot more potential, and few of the smaller things would go a long ways. For example, in both rooms I stayed in (from one weekend to the next), the sinks were cracked, the toilets struggled to flush, and the tubs had so significant rust around the drain. Furniture also looks like it needs replaced being so worn, but it was not something I noticed at first.

The parking lot underneath is great for extra security and I did several folks patrolling down below to ensure the vehicles were locked and secured. The best part of this hotel, and the main reason why I chose Hyatt, was for its location downtown AND amazing view of the mountain directly behind the building.

I also want to emphasize that there is the advertised rate AND THEN parking fees ($63 for a two night stay) AND a Destination fee ($25ish per day). Expect to spend $100 - $150 more on this aspect alone that is very misleading in my perspective. If it costs, just let me know about these fees instead of surprising me about them when I arrive.

Self

10/10

Exceptional

01 Jul 2026

Alfred

The Parking fee was too high.,so we end up parking a cross street 🙁🙁🙁🙁

Partner

10/10

Exceptional

30 Jun 2026

Brenda

The server at the restaurant was the slowest service ive ever got for breakfast. He had no pace, no urgency, no energy. Not sure if he was just having a bad day. We found a bed bug in our room also.

Partner

10/10

Exceptional

30 Jun 2026

tiffany

The room was quite clean. We brought our dog as well

10/10

Exceptional

29 Jun 2026

Romeo

Everything was good

Family

10/10

Exceptional

29 Jun 2026

Herminia

Came here for a weekend getaway. It had been a couple of years since I last stayed here.
Overall had a great time. Staff was great and loved coming back to a clean room and fresh linens and towels everyday.
Will definitely come back again

Partner

10/10

Exceptional

28 Jun 2026

Ruth V.

The room/suite was clean and the Hotel parking was convenient. Staff had allowed us to check in early, which helped us to get ready for the Bridal Shower dinner in the community @ Spencer's Restaurant. My adult daughter swam in the nicely appointed pool and I could watch her from our balcony and take great pics. A perfect stay in DT Hyatt Palm Springs.

10/10

Exceptional

28 Jun 2026

Michael

The staff was very accommodating and helpful. The room was clean and nice to stay in. We had fun in the pool too. Thank you!

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Craig

Great location and staff.

10/10

Exceptional

28 Jun 2026

Rakel

I loved the cleanliness, staff, food and the bar service. The room sizes were great.

If I can change one thing, I’d wish there was more lounging chairs by the pool

Family

2/10

Poor

28 Jun 2026

Andy

Place is okay needs upgrade needs nicer staff needs more amenities

Partner

10/10

Exceptional

27 Jun 2026

Marlene

Girl from front desk really nice so helpful

10/10

Exceptional

27 Jun 2026

Jordan

Overall good stay in a good location relative to core town spots

4/10

Poor

26 Jun 2026

Reza

The property is very old needing overhaul and renovation. Shower, rooms, bathrooms, entire building is very very old in terrible shape.

Family

8/10

Excellent

26 Jun 2026

Stephen

Staff were great throughout the stay. Palm Canyon Drive location is perfect. Reserve a Mountain View room if you can. Fridge in the room is always wonderful in desert heat. I’d love to give it a five star review, but this Palm Springs mainstay has seen better days and is in need of a refresh. New carpets would go a long way. Still I’ll gladly be back, thankful for the team that makes this a welcoming comfortable stay every time.

Partner

6/10

Pleasant

26 Jun 2026

Jolir

We asked the house keeping to help us set up the sofa bed and I left a $5 tip. When we returned back to the room, the sofa bed was set up with only bed sheet on, without pillow and blanket. I had to call them to request pillow and blanket, and gave the person who brought pillow and blanket another $5 tip. The cable remote control was not working, I had to call front desk to send a technician to try to fix it who didn’t know how to fix the problem either. He was kind of old , I felt bad, so, I gave home a $5 tip. I felt like the staffs intentionally drag on their work to earn tips.

Pet

10/10

Exceptional

26 Jun 2026

Maria

Very clean and old Hollywood look!

Partner

10/10

Exceptional

25 Jun 2026

Carlos

Everything was excellent. The property, room, amenities and the staff. Citlali was very helpful and accommodating. She was amazing. Thank you

Friends

8/10

Excellent

25 Jun 2026

James

Great location, beautiful views, good parking, friendly staff.

Self

8/10

Excellent

25 Jun 2026

Rick

Guest reception for check in very kind, personable. 24 hr gym, fantastic. Poolside a bit understated but room definitely need work. Patio furniture broken and dangerous. Patio decking peeled and unsafe for bare feet. Shower and toilet have very little pressure and drain is either clogged or undermaintained as is the painted areas of the bathroom and sleeping area. Sofa comfortable but chair stained. Light fixtures torn and yellowed. Beds and sheets are clean but towels smell as if they are moldy or left in a hot dryer too long. No face cloths, . Bar and restaurant is bright and inviting but food lacks luster. Security is tight, and keeps guests safe by requiring room key for elevator entry. Parking garage is hopefully monitored but saw very few cameras. Air conditioning unit noisy but effective. If you're looking for a quiet escape this is it. Other than the bar across the street on Palm Canyon the streets were a ghost town due to humidity factor elevating the typical 3 digit heat to risky for many tourists but still a beautiful view. I've been coming here for years and one day they'll upgrade but Anadaz is right up the street if new exciting vi e is your preference.

Self

6/10

Pleasant

24 Jun 2026

Gina

Pool was old and they ran out of towels. Rooms were old and dark, staff was fine but the hotel wasn’t busy and it was still slow.

Friends

10/10

Exceptional

24 Jun 2026

Elizabeth L.

Wonderful

Family

6/10

Pleasant

24 Jun 2026

Hannah

It was quiet and the room temperature was great. The bed and bedding was very comfortable! Great shower! Staff members could do with some more training with guest service. I had a leaking faucet in the bathroom sink. A few aunts. Bathroom floor was not clean when I arrived..

4/10

Poor

24 Jun 2026

jeffrey

not up to Hyatt standards

6/10

Pleasant

24 Jun 2026

Bernardo

The room was perfectly distributed, good sizing, the staff was not friendly at all the parking was accessible, the toilet wasn't flushing. Very good location you can walk everywhere from there.

Partner

8/10

Excellent

23 Jun 2026

Amber

The property appears luxury but is a basic hotel.

Self

8/10

Excellent

23 Jun 2026

Homa

Good hotel for family , close to bar and resturant ,big lobby , outside parking in shade available

Friends_and_family Family

4/10

Poor

22 Jun 2026

Guy

Hotel was ok but there were numerous issues. Staff were surly and unprofessional. The ice machines were all broken. The sink in our room was blocked and the toilet barely flushed. The downstairs bathroom was periodically locked and also seemed to be frequented by the homeless population or people who were clearly not guests (nearby construction workers etc.).

The parking garage was also a scam - it’s run by a third party who makes money from issuing citations. The desk staff do not mention that there is a charge for parking during checkin and there were only small signs posted so people were tricked into thinking the parking was free. About half the cars had citations stuck to the window in the morning. There was also a leaking sewer pipe in the garage so the whole place stank.

Partner

10/10

Exceptional

22 Jun 2026

Celina

We had the best time! The hotel is centrally located right in the heart of the Strip. It’s got a bit of older charm and would love a little TLC remodel, but honestly, the huge, roomy spaces totally made up for it! Plus, the staff went above and beyond to make us feel welcome. We spent so much time relaxing at the pool and spa. We had such a blast and will absolutely be returning!

Partner

4/10

Poor

21 Jun 2026

Dean

Don’t let the pictures fool you, this place is a dump. Only reason for two stars in the location.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Thaddaeus

Rooms were not nice. Dull hotel, bad bar and restaurant. TV and phones to the front desk did not work.

10/10

Exceptional

21 Jun 2026

Jesus

It was clean and the staff was wonderful

Family

4/10

Poor

21 Jun 2026

Ganda

Room is big but NO sound proof. you can hear people talk and walk. And I found a dead small cockroach under coffee table .front desk just flat no smile when you have a question, And I have to pay Parking inside hotel for $31 /Night

Partner

10/10

Exceptional

20 Jun 2026

Manik

👍

10/10

Exceptional

20 Jun 2026

Danielle

Beautiful location and view m

Friends

10/10

Exceptional

17 Jun 2026

Erika

The room was great for my family of 4 (kids 6 and 12 yrs old). We enjoyed the separate living room area from the bedroom. The beds seemed more like a full size than a queen size like the description said so it was a bit tight. We tried to use the pullout bed in the living room, however the mattress was not great. As you laid down you felt the springs on your back, so we just used the couch for my husband. The staff were all great. We used the pool all weekend and that was very nice. The whole family enjoyed it. The location can't be beat either. So close to the casino, about a 6 min walk. Soo many restaurants to choose from. We will definitely come back.

4/10

Poor

15 Jun 2026

Gracie

The room was hot. The air conditioner was not working well in our room. The water was also cloudy in our room. I was disappointed with this stay. When I told them when we were checking out, they just shrugged their shoulders. We have been coming here for almost 10 years and noticed how it has started to go down hill. You have to pay for parking now, same place. I think we will be going elsewhere now.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Nicole and john

Nice personal attention they care

4/10

Poor

14 Jun 2026

Terry

The front desk staff were awesome - gave us a later check out time due to an excursion we were on. However, the place needs a total renovation. The toilet wouldn't flush, the safe did not work, and the tub wouldn't drain. In general the walls, carpet, etc were in need of replacing. Plus $31 to park was outrageous. Would not stay there again.

Partner

6/10

Pleasant

13 Jun 2026

Lisa

Staff was great
Food was cold and not good
Our bathtub was dirty

Friends_and_family Friends

8/10

Excellent

13 Jun 2026

Elizabeth

We had a pleasant stay and the location is excellent. But it would have been better if the furniture i.e. the couch/sofa-bed were up to date, or at least not so worn. Also, we stayed in a \"handicap\" room, but the problem was that we did not have a walk-in or roll-in shower. It was a bathtub with safety bars and a shower hose. Unfortunately, I was not able to step over the edge of the bathtub to climb inside the tub to shower. That was very disappointing. The bed in the bedroom was very comfortable.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Jenedier

I enjoyed the hotel. The room was very clean and lovely. Everyone was friendly. I just wished the parking situation was better. I paid for overnight parking and I couldn’t park all night because they have limited spaces. They need to fix the parking. But the pool was cool and the location was the best thing.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Tiffany

Location, cleanliness, and professional

Partner

10/10

Exceptional

08 Jun 2026

Francisco

Check in was easy and fast

Partner

10/10

Exceptional

08 Jun 2026

Richard

Very nice and clean rooms. Front desk was very helpful parking is so convenient. Would definitely go back to this hotel.

Partner

6/10

Pleasant

06 Jun 2026

Marilyn

Carpet was dirty. Carpet had pieces patched into doorway areas which were trip hazard.

Family

8/10

Excellent

06 Jun 2026

Elyse

Clean and spacious room (we got the mountain view, beautiful and quiet), helpful and friendly staff, and you can’t beat the location. It’s right in the middle of downtown, walking distance to a lot of museums, food, and shopping. The property probably hasn’t been upgraded in a while, there were a lot of little scuffs, scratches and tears in the room and common areas, but I don’t care much about that as long as it’s clean. Overnight parking is $30 which you have to purchase separately, it’s not a hotel charge, which is a little annoying but you can always find parking in the surrounding area if you want.

Partner

8/10

Excellent

04 Jun 2026

Adalinda

It was a good deal

Friends

8/10

Excellent

04 Jun 2026

John

there needs to be shower rubber mats as the body soap makes the floor very slippery

Self

8/10

Excellent

03 Jun 2026

Stephen

Location is very convenient and parking off street was easy. I must admit that I was taken aback by the charge of $100 for my 20lb male woodle dog. In my opinion, “dog friendly” means anything more than dog treats in a cookie jar at check in counter. That being said I enjoyed the stay. The hotel needs a facelift for sure but would stay there again for convenience!!!

Pet

10/10

Exceptional

01 Jun 2026

Stephanie

Clean, and comfortable

Partner

10/10

Exceptional

01 Jun 2026

Stephanie

Very nice

Partner

10/10

Exceptional

01 Jun 2026

Stephanie

Very nice, clean, comfortable!

Partner

6/10

Pleasant

01 Jun 2026

Justin

Staff was great . My review is based on the Hyatt itself . This used to be the best spot in town . It is super run down and it’s a bummer . The staff was amazing and helpful and accommodating. Hopefully they remodel the Hyatt hotel .

Partner

10/10

Exceptional

01 Jun 2026

Tristan

Great

Business

8/10

Excellent

01 Jun 2026

Mary

Staff was very helpful and love that it's a waking distance to all the places we wanted to go to 💗 It's near to all from coffee shop to H&M to all the restaurants and bars. 💗

Partner

10/10

Exceptional

31 May 2026

Ellen

The parking wasn't the greatest especially for handicap people,and I waited at the bar to get a cocktail the young lady seen me walk up and didn't say nothing, continued to dry her bar glasses and then another couple walked up and she ask them what they would like,I was on vacation and I guess they didn't want my money so I left

Partner

6/10

Pleasant

31 May 2026

Adrian

I think they should work in few things and the stay would be great the hotel is in a great location but the toilets pressure is horrible u need to flushed out 3-4 times to get it clean and the curtains are old and dirty doesn’t work properly plus the stairs smell bad stuff should be more friendly and welcome guess with a enthusiastic smile and attitude plus remaining the all amenities in the property I didn’t know they serve free breakfast until I check out

Friends

8/10

Excellent

31 May 2026

Matthew

I love this hotel. I am a repeat stayer, and I definitely overlook maintenance issues.
For example, this time, my toilet wouldnt flush for real unless i opened up the tank and pulled the chain manually, the light on the balcony flickered all night, and the lights in the bedroom didnt work. And the hot tub was broken for the first night.
BUT, the design of the hotel is great, I love the layout of the rooms, the location is perfect. So in palm springs, i am never happy staying anywhere else. Ive prob stayed here 10 times and every room has some sort of maintenance issue. They should honestly start remodeling rooms one by one.

8/10

Excellent

31 May 2026

Marcy

the location is amazing. The Front desk staff was not as cheerful as you would want when checking but the property and staff was great.

Friends

4/10

Poor

31 May 2026

brenda

It was our first time stay at this hotel my boyfriend went to take a shower and the shower was full of hairs on the wall on the floor I don’t think the house keeper even touch the shower I called front desk. They said they were going to try to get someone to clean but of course it was after 5pm so basically nothing was done they said there was not another room to put us in so I had to clean the shower my self. So next time when I check in at 4pm I will be checking. Shower for cleanliness

Partner

10/10

Exceptional

30 May 2026

James

Rooms are large and clean. The bed is very comfortable. The lobby is spacious. The location is excellent. Everything in downtown Palm Springs is within walking distance.

Partner

8/10

Excellent

29 May 2026

Johnson

Sofa is old, others are good.

Family_with_children

4/10

Poor

29 May 2026

Niloufar

1st of all the hotel didn’t have a valet !! You have to park your car in a parking behind the hotel which charges you $30 a night!! The parking was so spooky!! The lobby is not nice either there is no furniture or chairs there to sit!!:(
After we went to our room I wanted to call the front desk/ room service but the phone didn’t work ! The sofa bed was so old that you couldn’t sleep on it !(the mattress was so old the wires were out) totally disappointed!!! Honestly I’m not going back there anymore!👎👎

Family

6/10

Pleasant

28 May 2026

Kristin

This hotel is in a great location buut is VERY OUTDATE! It's old inside the rooms. The fire alarm test went off 3 times in the morning which was annoying. You have to pay 32 a night for parking and the parking is undergound and the spaces are tight! Not happy be cause of the price and how old it is.

Family

6/10

Pleasant

27 May 2026

Shannon

Great location. Responsive staff who helped us secure more towels and blankets quickly. They also send HVAC support when it seemed like our AC wasn't working well.

The place is not updated: tub had layers of paint or sealant missing so I didn't feel comfortable giving my child a bath. The drain was also SLOW so be prepared to shower in ankle high water. There was **hair on the toilet seat when we first walked in, the coffee pods were expired, and I had very little faith that the carpets and surfaces have ever been deep cleaned..it just feels crusty.

The pool was nice but again, a little crusty.

Also, we were told to buy parking but when we went to park, ALL OF THE SPOTS were taken. We had to petition LAZ Parking for a reimbursement..which they did reimburse us. I wish the staff had told us that parking was at capacity before we bought the daily pass.

Family_with_children

8/10

Excellent

26 May 2026

Jesus

My stay was great hospitality, as it was easy access to downtown PS. The hotel was close to stores, bars, and night clubs!

Partner

4/10

Poor

26 May 2026

Mayra

Ty

10/10

Exceptional

26 May 2026

Timothy

It's located right in the center of downtown Palm Springs so we walked everywhere. The architecture was interesting and the interior was well decorated. The room was split into separate living and sleeping areas. The living area was bright and cheery and the sleeping area was dark and quiet. The bathroom was large and sparkling clean. The staff was super friendly and helpful. We spent a lot of time relaxing at the amazing swimming pool. We had a great stay at the Hyatt and would recommend it to everyone.

6/10

Pleasant

26 May 2026

Eric

The rooms are dated and in need of a major renovation. The gym and pool were decent location is hard to beat.

Friends

10/10

Exceptional

25 May 2026

Rene

The front desk staff was amazing?

Family_with_children

10/10

Exceptional

25 May 2026

doris

I love how close it was to the casino and all the shoopes

Family_with_children

6/10

Pleasant

25 May 2026

Rogelio

The rooms are super spacious, which I appreciated very much. However, the whole hotel is run though, from the front entrance to carpets, furniture, etc.

Friends

8/10

Excellent

25 May 2026

Jeff

The room was like a cave, the living room was useless and dark.

Self

8/10

Excellent

23 May 2026

Marisel

The property had a good pool and a good executive suite since I stayed in it

Family_with_children

6/10

Pleasant

23 May 2026

Joleen

It is very close to the Convention Center, where we were attending a Competition on Saturday and Sunday, and we were able to walk to the Agua Caliente Casino for some fun Saturday Night.
The Parking Garage has very limited spaces and is a nightmare for anything above a compact car. We have a Toyota Tundra and finally found a space, very tight next to a pole.
Our room was clean, but definitely in need of a refresh. Couch, chairs and much of the furniture was very worn, as well as the hallway carpets.
Every Staff person we had contact with was helpful and friendly. Cudos to the Employees!

Partner