Joyway Hotels Istanbul Sultanahmet

Turkey , Istanbul
Istanbul, Ishak Pasa Caddesi, 8
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45 reviews shown

6/10

Pleasant

16 Oct 2025

Alaine

First of all we booked a king bed with sea view, what we got was a double bed that was on the floor pushed up against the wall, with a comforter that was a twin size in like less then a hundred square feet, it was nothing like the picture that they showed. No wash cloths and one hand towel. And it was directly under rooftop restaurant, and everytime someone push a chair in or out we heard screeching till 3 am, which was supposed to close at midnight. The location was fantastic, the staff was nice, we did have a meal in the rooftop restaurant and was wonderful.

Partner

8/10

Excellent

14 Sep 2025

Hamira

The hotel was in a great location, very close to Hagia Sophia and the Blue mosque (2-4 mins) , with a short walk (10 mins) to the tram/ferry terminals. Staff were welcoming and nice.
However, they didn't have our room available on arrival, so we were given a family room for the first night. We were then given our respective rooms the next day, but one of them wasn't what we had paid for with a sea view, which was disappointing and smaller. The rooms were clean, with good facilities. Cleaning staff were lovely and very accomodating.
Breakfast was served at a restaurant about a minute's walk from the hotel. The food was good, with a generous variety to choose from.

Leisure Family

6/10

Pleasant

02 Jul 2025

Shamin

There was a smell from bathroom when I put the extraction fan on.
The staff were all excellent

Friends_and_family Family

6/10

Pleasant

29 Jun 2025

Mozum

The location and the staff are excellent. But room cleaning isn’t as good. only one female staff at breakfast in No.3 is looking at guests and talking in her language, almost like making fun or laughing about them, wasn’t nice to see. But apart from her every other staff from reception to restaurants are extremely kind and helpful.
Breakfast options are very limited - this was meant to be our highlight, hence we chose a 4* hotel, we’ve stayed in other 4* close by with amazing breakfast options.
lots of flies everywhere, air con not working, cat coming in dirty- apart from
Breakfast options and area the hotel is good.

Leisure Family

10/10

Exceptional

06 May 2025

Syed

We have stayed here multiple times and every time have had a marvelous experience. The staff are helpful and professional. Location is Sultanahmet is central to the tourist attractions. Would recommend this hotel highly.

Leisure Family

2/10

Poor

27 Nov 2024

sidra

Good location but lacks basic hospitality!

Hotel was clean and modern. Location was very good, however, our stay was ruined by the fact that there was no hot water available and the heating system was not working effectively. We stayed during the end if Nivember ao it was cold and wet outdoors and we needed to be able to have a hot shower after a day of exploring in the cold and wet weather. On the first day of our stay we informed staff about the issue and were advised that there is a problem throughout tje hotel but this would be foxed in a few hours. Later that day it still wasn’t fixed. we complained again and were told tbey would fix the issue worh the water. The issue was never fixed througout our stay. We asked for another room to be able to shower in and tbey ioened up a vacant room for us to use the shower in, but there was also no hot water here. Shower temp was set in full and at the most, the water would tirn luke warm for 30 seconds before becoming freezing cold again. Each time we complained about the water, we were told someone would come up to look at it, so we were unable to relax in the room as we were waiting for staff but no one would come. Because of these issues our stay was unpleasant amd they inly good thing about the hotel was the location beaing in close proximity to all the main tourist attractions. The manager offered a free breakfast as compensation for not providing the basic services a hotel should provide which include heating and hot water, and we have left feeling unwell.

Partner

10/10

Exceptional

25 Oct 2024

john

great location and breakfast

Small but new room with a fantastic location next to top sites. Great rooftop spot for breakfast to watch the sun rise over the Bosphorus. Central location with all noises of the city. highly recommended.

Partner

10/10

Exceptional

19 Sep 2024

Verified traveler

Very clean, lovely rooftop restaurant not overpriced, very helpful staff. Great location couldn’t have been better placed.

Partner

10/10

Exceptional

05 Sep 2024

Mumtaz

The Hotel was very nice with good size room and comfortable beds. The AC work well in the room and we also had our own fridge and Smart TV. The Location is Excellent in the heart of Sultan Ahmet Square

Leisure Partner

10/10

Exceptional

03 Sep 2024

Fasil

Just spent 6 night in this hotel with young family and it was a wonderful experience the rooms are clean and the hotel is modern with TV, Fridge and comfortable beds. Also Great Location to visit the Sultanahmet Square less then 5 mins walk away. The staff are always helpful and make the experience of visiting this beautiful city enjoyable.
Thank You to all the staff including breakfast team and the cleaning crew

Close to local amenities and restaurants.

Leisure Family_with_children

2/10

Poor

07 Aug 2024

Amir

The staff was not helpful. Not air condition. The rooms are very small and the water was cold when taking a shower. I want a full refund. I left the hotel early and asked for that. This is a bad hotel and Expedia needs to take responsibility and give me a full refund.

Leisure Partner

10/10

Exceptional

29 Jul 2024

Verified traveler

Amazing location, great staff

Location, location, location.

Near Sultan ahmet and Hagia sophia 3 mins walk. Can rise up early to avoid crowds.. Lots of restaurants.

Hospitable staff, lovely bed nice decor of building.

Friends_and_family Family

6/10

Pleasant

27 Jul 2024

Ruiqian

Crazy 7 days no AC in July

7 days without air conditioning in July. Crazy and couldn't sleep. They said they will fix it but didn't. No compensation at all. What a crazy place and people.

Self

10/10

Exceptional

27 Jun 2024

nadia

It was excellent experience.
Hotel is new , clean, rooms are small but clean and bathrooms are fully equipped with disposable things like for shaving , toothbrush and paste, hair cone, shower gel, conditioner , body scrub, nail file :) panty liners, shower cap, a-tips, cotton rounds and more ;) never eeen such big variety in any hotel. Staff is beyond amazing : friendly, will do everything to accommodate your special requests , fresh bed, towels and more.

Terrace vista is delicious, fresh food restaurant you can’t get enough of fresh fish and good vine… staff is serving to the T and like a black tie service. Good is fresh , feet it fish , and all views are to the see for every table .
Per request you can feed seabird and take a breath taking photos and experience..
Enjoy !

10/10

Exceptional

27 Jun 2024

Abdellatif

The Joyway Hotel offers reasonably priced and sizeable rooms with views of the sea and the daily tourist activity in Sultanahmet. Although it’s a walkable distance to the historical attractions, shopping and restaurants, the hotel is rather quiet and tranquil at night. The rooftop restaurant is very good and is a great place to relax and enjoy the beautiful views of the Bosphorus. The staff were very friendly and took care of all our needs and requests. We would certainly consider another stay at Joyway if we return to Istanbul again.

Leisure Partner

10/10

Exceptional

21 Jun 2024

Shakara

This property is very modern and well kept. I love the proximity to Old town and all the famous sights. The front desk staff are always so pleasant and helpful. I would stay here again if I’m ever back in Istanbul.

Leisure Self

8/10

Excellent

14 May 2024

Bruna

Excellent location, great restaurant at the rooftop which was very convenient, lovely staff.

Leisure Family_with_children

10/10

Exceptional

30 Apr 2024

Narangerel

Very noisy street, if we open the window can’t sleep, not open too hot and humid

10/10

Exceptional

29 Apr 2024

Seham

We will definitely sray in the hotel next time. I infact recommending the hotel to people on facebook as well.

Leisure Family

10/10

Exceptional

12 Apr 2024

feng

Quite new clean and very helpful staff. Stayed in two different rooms, both have sea view, clean, and quite. This place is also close to the major mosques and a train station. Highly recommended!

Leisure

10/10

Exceptional

15 Mar 2024

Lattney Brian

Joyway Sultanahmet is by far the best hotel stay I’ve had anywhere. The staff were all very friendly and helpful and eager to provide whatever they could to make my stay pleasant. Bonus points for the excellent Vista Restaurant on the roof!

Leisure Partner

10/10

Exceptional

04 Mar 2024

Afqad

It was a great experience .
Hotel staff was very friendly
Everything was well organized. Balcony view was over stunning 😍

Self

10/10

Exceptional

07 Feb 2024

Humaidi

Comfortable and affordable Hotel in Istanbul

We stay 3 nights at this hotel, located exactly in the center of Istanbul old city, only walking distance to Hagia Sofia, blue mosque and topkapi palace, surrounded by many original turkish restaurants and foodmarts. The hotel is very clean and comfortable, supported by a helpful and kind staffs. The breakfast was awesome, even only traditional turkish style breakfast, we had an enjoyable morning breakfast with stunning view to the bosphorus strait. Here I am attaching one of my selfie photo on the balcony adjacent to the restaurant. One most important thing is the hotel has an affordable and competitive price👍👍👍

Friends_and_family Family

2/10

Poor

28 Sep 2025

Sara

Wir wurden vor Ort umquartiert, da im Joyway kein Zimmer frei war. Das alternativ Hotel (Ramada Istanbul), war eine katastrophale: dreckig, weit weg von dem Ort wo wir hinwollten, einfach absolut nichts vergleichbares!!! Wir waren echt sauer, aber natürlich der Situation ausgeliefert, wo sollten wir auch hin.

Friends_and_family Friends

10/10

Exceptional

19 May 2025

Knud

Very friendly personel always ready to help

Partner

8/10

Excellent

25 Apr 2025

mery

Posizione TOP

Hotel posizionato in un posto strategico, a ridosso del palazzo Topkapi, a 1 passo da Hagia Sofia, Moschea Blu e Basilica Cisterna.
Consigliatissimo. La vista dalla nostra camera veramente un plus: imbocco del Bosforo

Friends_and_family Friends

10/10

Exceptional

19 Apr 2025

María Díaz

Está en perfecta ubicación. La habitación es cómoda y la limpian diariamente. El personal es simpático. Tiene una terraza rooftop muy tranquila para comer. Lo único diría, que es un poco ruidosa por la noche dado que está cerca de la zona de bares y de Hagia Sofía (y cuando llaman al rezo se escucha perfectamente).

Leisure Partner

10/10

Exceptional

14 Apr 2025

Emil Tabor

It was fantastically located near to all the sights we wanted to go see.

The restaurant was good, and the staff was friendly and helpful.

We can warmly recommend, and we will be staying here if we travel to Istanbul again.

Leisure Partner

10/10

Exceptional

09 Jan 2025

Verified traveler

Veramente bello e funzionale vicino a tutto
Peccato la colazione sempre uguale e troppo turca

2/10

Poor

02 Jan 2025

ryosuke

I choose the ocean view room, but it shows only small view.
Also I do not recommend to use the taxi from the front desk.
The cost would be higher than uber.

Leisure Self

10/10

Exceptional

15 Dec 2024

Efe Mehmet

Super Aussicht

8/10

Excellent

25 Nov 2024

Eyüp

Merkezi konumda terası mükemmel

Öncelikle sakın görsellerdeki balkona aldanmayın o balkon sadece Executive ve Suit odalarda mevcut. Diğer hiçbir odada öyle bir balkon yok hotels e yanlış görsel girmişler. Girişte bununla ilgili sorun yaşadık ama yapacak birşey yoktu mecbur balkonsuz bir odada kaldık. 403 numaralı odayı sakın kabul etmeyin odadaki duş kısmı çok saçma tasarlanmış tüm banyoyu ıslatıyor. Banyonun ve odanın aydınlatması kötü hesaplanmış çok zayıf idi. Yatak king boy yazıyor ama çok büyük değil normal 2 kişilik yatak yeterli. Duvarlar ses geçiriyordu diğer odalardaki insanların seslerini duyuyorduk. Teras çok güzeldi manzarası harika orada kahvaltı verilmesi büyük bir güzellik otelin bence en güzel kısmı burası. Kahvaltısı da yeterli idi özellikle omletleri çok güzeldi. Personel güler yüzlü fakat telefonda bana bilgi veren kişi ısrarla sormama rağmen balkon konusunda yanlış bilgi verdi. Ulaşım konusunda U3 / T6 Cankurtaran tramwayına çok yakın. T1 Sultanahmet istasyonuna çok yakın, Ayasofya ve S.ahmet meydanının hemen altında çok güzel konumu olan turistik bir otel genelde yabancı misafir var. Otopark konusunda biraz sorun yaşayabilirsiniz otelin önünde park yeri var ama kısıtlı

Partner

10/10

Exceptional

25 Jun 2024

Rachel

Très bon hôtel, bien situé à 2 pas du centre historique pour visiter à pieds. Propre, calme et confortable. Le personnel est très agréable et aux petits soins, particulièrement Ismail et Arda. Merci à vous.

Leisure Partner

10/10

Exceptional

25 May 2024

volgane

Uma noite em Istambul

Excelente localização, perto dos melhores pontos turisticos e restaurantes.
Hotel confortável e staff impecável

Partner

10/10

Exceptional

21 May 2024

SIN YAN TANNY

Excellent

Convenient location to the attraction points. Restaurants and coffee shop around the hotel.
Front desk staff is very helpful. Nice view from hotel balcony. Will book again when travel to Istanbul again～

Self

10/10

Exceptional

21 May 2024

Tatiana

Very Nice experience!

Great experience! Great location, 5 minutes walking to blue mosque and Santa Sofía mosque, very nice neighborhood to have great dinner, astra bazar good place for shopping. Breakfast could be better but it’s ok . Staff is kindly and helpful.

Partner

8/10

Excellent

21 May 2024

Natalie

All in all it was a good stay. The room was clean and as shown in the picture. It was just a bit loud in the morning as all the taxis and busses arrive right in front of the hotel for Hagia Sophia. The room was tiny so we weren’t able to open any suitcases in full.

Leisure Friends

8/10

Excellent

17 May 2024

Santa

Ottima posizione centralissima. Albergo ristrutturato, ma camere molto piccole, alcune senza finestra e con pochissimi arredi. In Sultanahmet, ottima zona e vicinissima al Palazzo Topkapi, Aya Sophia, Mosche Blue e Basilica Cisterna.

Leisure Family

10/10

Exceptional

29 Apr 2024

Omar

Ottimo hotel

Leisure Family

4/10

Poor

28 Apr 2024

Giovanni Pietro

Posizione molto buona, personale accettabile, ma colazione davvero pessima, la peggiore che abbia mai avuto modo di sperimentare

Leisure Partner

4/10

Poor

18 Apr 2024

Haithem

Faites attention

Chambre pas mal sauf odeur insupportables des canalisation l hotel refuse de changer la chambre aucune solution proposé aucun professionnalisme !!petit dej se termi.e a 10h a 9h15 il commence a ramasser la honte ,9h30 ils ne servent plus,plat vide cafés sans lait ,personnel très désagréable au petit dej ,très déçu, hôtel cher pour rien

Friends_and_family Family

10/10

Exceptional

13 Apr 2024

Hayriye

Kesinlikle tavsiye ederim

Personel çok ilgili ve güler yüzlü Temizlik Hizmetleri oldukça iyi oradaki personel de çok ilgili O da kahvaltı hizmet veriyor kahvaltısı yenilebilir temiz orada da içecek servisi olarak ne istesek sunuyorlar çeşitli çok değil ama gayet yeterli ve temizdi kahvaltı

Friends_and_family Family

8/10

Excellent

23 Feb 2024

DALILA

Hotel récemment rénové et idéalement placé pour visiter à pied ISTANBUL, à moins de 300 mètres de TOPKAPI, STE SOPHIE, MOSQUEE BLEUE.
Chambre familiale vue mer, au 2eme étage SANS ASCENSEUR. Installations très propres mais l'insonorisation entre les chambres est inexistante : bruits sanitaires, TV, conversations et autres...

10/10

Exceptional

20 Feb 2024

Emin

Die Unterkunft ist relativ neu, klein aber saniert, fußläufig ist die Haghia Sofiya Moschee und andere Sehenswürdigkeiten zu erreichen. Sehr zu empfehlen, da alles in der Nähe ist, einer der seltenen Übernachtungsmöglichkeiten in der Region, welches neuwertig eingerichtet ist.

Business_and_leisure

10/10

Exceptional

01 Jan 2024

EMANUELA

È una struttura nuova appena inaugurata in una posizione perfetta per vedere Istanbul muovendosi a piedi, comodissima anche ai mezzi di trasporto e ai taxi. Personale molto gentile e disponibile. Ottima colazione sul roof della struttura con vista panoramica. Ottimo ristorante sul roof di pesce e carne, assolutamente consigliabile.

Leisure Family