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Woodspring Suites Dearborn Detroit

Detroit - MI · United States

240 Town Center DriveView location

7.2/10Very good587 Reviews
Cleanliness7.8/107.8
Service7.2/107.2
Comfort7.6/107.6
Condition7.6/107.6
Amenities6.4/106.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Woodspring Suites Dearborn Detroit

Enjoy your stay at Woodspring Suites Dearborn - Detroit, conveniently located in Dearborn's business district, just a short drive from the Henry Ford Museum and MGM Grand Detroit Casino. This hotel offers 122 guestrooms equipped with kitchenettes, including full-sized refrigerators, stovetops, and microwaves.

Stay entertained with 50-inch flat-screen TVs and complimentary Wi-Fi. Amenities include free self-parking, express check-in, laundry facilities, and an elevator. Benefit from easy access to Fairlane Town Center, the University of Michigan Dearborn, and Ford World Headquarters.

Read more about this hotelShow less

Located in Dearborn, Woodspring Suites Dearborn - Detroit is in the business district, within a 15-minute drive of Henry Ford Museum and MGM Grand Detroit Casino. This hotel is 10.3 mi (16.6 km) from Little Caesars Arena and 10.4 mi (16.7 km) from Fox Theatre.

Make yourself at home in one of the 122 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. 50-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Featured amenities include express check-in, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Laundry
Gym
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Noise-free rooms not guaranteed Events/parties not allowed LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Bed sheets fee: USD 1 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
    • Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Onsite parties or group events are strictly prohibited
    • Long-term renters welcome
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 10 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Fairlane Town Center 0.3 km / 0.2 mi
Henry Ford Community College 0.9 km / 0.6 mi
University of Michigan Dearborn 0.9 km / 0.6 mi
Ford World Headquarters 1.9 km / 1.2 mi
Greenfield Village 2.9 km / 1.8 mi
Automotive Hall of Fame 3.7 km / 2.3 mi
Ford Rouge Factory Tour 4.1 km / 2.6 mi
Henry Ford Museum 4.2 km / 2.6 mi
Ford Experience Center 4.5 km / 2.8 mi
Massage Green Spa Dearborn 6 km / 3.7 mi
Garden City Hospital 9.7 km / 6 mi
Inkster Valley Golf Club 11.8 km / 7.4 mi
El Club 12.9 km / 8 mi
Wayne State University 13.2 km / 8.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 122
  • hotel
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Laundry service
  • Lift access
  • Minimum check-in age: 21
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Woodspring Suites Dearborn Detroit

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN BED NON SMOKINGSUITE • QUEEN BED NON SMOKINGSUI.NM-QN

    Photos are not available for this room type.

    Woodspring Suites Dearborn Detroit

    SUITE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKINGSUI.2Q-NM

    Photos are not available for this room type.

    Woodspring Suites Dearborn Detroit

    SUITE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Two Queen BedsSUITE • Accessible-Two Queen BedsSUI.H6-2Q

    Photos are not available for this room type.

    Woodspring Suites Dearborn Detroit

    SUITE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Woodspring Suites Dearborn Detroit

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN

    Photos are not available for this room type.

    Woodspring Suites Dearborn Detroit

    SUITE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Woodspring Suites Dearborn Detroit

7.2
Very good
587 Reviews
Cleanliness
7.8 /10
Service
7.2 /10
Comfort
7.6 /10
Condition
7.6 /10
Amenities
6.4 /10
100 reviews shown
6/10
Pleasant
14 Jul 2026
William Michael
I really like this place until a Detroit Thug came inside without using a hotel key. When I asked where his key was he became enraged and started swearing at me. After he threatened to beat me up I went to the front desk and told the woman that he came on to the property without a key and now he is threatening me. He told here he lived here for 8 months and doesn't need a key and she said ok and she let him out into the elevator lobby where he got onto an elevator and went up. I told here that she should call the police and she said she doesn't want to deal with that. I was supposed to get a call from a manager but guess what, he never called. I would not use this hotel again based on safety and competency of the staff.
4/10
Poor
11 Jul 2026
savannah
it was veryyyy loud even with a white noise machine! the blankets were literally two sheets, and they obviously didn’t have our room ready when we got there. it was fine to wait to get towels, but we didn’t have any hand soap (which I asked for and never got) and they didn’t have any extra pillows which I thought was strange. it was fine and clean ish, but definitely won’t be going back.
Partner
6/10
Pleasant
08 Jul 2026
Harry
It was okay!!!!!
4/10
Poor
08 Jul 2026
Naomi
The room was clean and smelled nice on arrival but we had to fight for towels all weekend. There weren’t any in our room when we arrived, and we’re not availed hours later, upon returning from our event. We bought our own towels and blankets for the room because the bed was only dressed in a sheet set. The only person who was helpful was the front desk agent Andrea. She worked the desk, cleaned rooms, and ran laundry and checked in with us to bring us towels when they became available.
Friends
2/10
Poor
07 Jul 2026
Jessica
Room wasn’t so clean I was so uncomfortable floors was dirty
2/10
Poor
06 Jul 2026
NiLyerin
one of the worse rokms I’ve ever stayed in , no room was ready had to wait hours to checks in , room was dirty , no towels wash clothes , no bed spread it was horrible I do not recommend.
Self
4/10
Poor
06 Jul 2026
LaVondra
They only gave us 2 face towels/clothes, and no bathe towels were available. The comforters could have less stains. Besides that, the staff was nice.
Family
4/10
Poor
05 Jul 2026
Asharee
The experience was very chaotic. From check in there were no active room keys and being able to go in and out for the first day we had to wait in the lobby for the attendant to let us in, and bring us all the way into our room because only her master key fob worked. No extra towels or blankets available. No soap bars provided on site and our room reeked of cigarette smoke as soon as we opened the bathroom door. The rest of the room appeared to be clean, but that was the only highlight.
Friends_and_family Family
6/10
Pleasant
03 Jul 2026
Tasheka
It was decent and Clean there was a dirty sheet on my bed
Friends
10/10
Exceptional
03 Jul 2026
Tamara
Very friendly, helpful staff. We enjoyed our time there and we will definitely stay here again.
Partner
6/10
Pleasant
03 Jul 2026
Kimberly
There was a big spot on the sheet I asked if the sheet could be changed the young lady asley said she will tell housekeeping when I came back asked her was it done she said we can only pray unfortunately it wasn't done thank God I brought a sheet to put on top of that sheet I should lady at checkout so they wouldn't think I did it nor did she try to give a discount or anything.
Friends_and_family Family
8/10
Excellent
01 Jul 2026
Taylor
👍
2/10
Poor
01 Jul 2026
Andrew
I would advise travelers to avoid this hotel at all costs- The absolute worst hotel I have ever stayed in. Stood at front desk for 30 minutes as the checkin person was up making beds as they did not have linen or towels for all the rooms. I finally called the direct line from the hotel lobby and she answered from upstairs-it took her over 10 minutes to get back to the desk. I had 2 small washclothes in my room. No Kleenex, hair dryer etc. My bed was partially made up as they did not have the sheets or blankets I was promised. I had to put a shirt over the pillows as there were no pillowcases. The staff was argumentative, surly and not helpful. This place was clearly not ready to open and I had to demand a call from the manager to get someone to make my room up. This is not what I expected from a hotel two minutes from Greenfield Village. Avoid this place if tou can--or bring your own linens and towels as they do not have enough.
4/10
Poor
25 Jun 2026
Jeremiah
I liked that it had a kitchen, but it did not have any soap for the sink. There was some shampoo in the shower, but no body wash. There also was no hand soap for the sink in the bathroom. The kitchen had no silverware or dishes of any kind. I wasn’t aware this hotel would not provide any amenities besides shampoo. Even that was probably left by the last guest. There was no comforter on the bed, just two thin sheets. Maybe they were trying to save on cooling costs? The hotel hallways reeked of pot smell. The hotel staff opened my door in the evening thinking I was not in the room, supposedly to show another guest what the room looks like, seriously? Fortunately the privacy lock was in place. The tv did not work. I was too tired to complain but by morning was even more tired after waking up several times to the sound of someone working on the property in the middle of the night. Maybe it was maintenance or maybe they were remodeling?? I’m not sure, but it seems the walls are poorly insulated for noise purposes. Doors were constantly opening and slamming shut. Maintenance needs to adjust the closers to make them not shake the walls everytime someone is leaving their room. When I went to check out in the morning, no staff was available to take my room key. It was about 7:30 am. The maintenance man told me the front desk is not manned until 9:00 am. Overall I would give this hotel 1 out of 5 stars. Not happy and I’m not picky.
Self
8/10
Excellent
25 Jun 2026
Sarah
Clean room
Partner
8/10
Excellent
24 Jun 2026
Tania
My room was not ready but they gave me another room so everything was good
Partner
10/10
Exceptional
24 Jun 2026
Gabrielle
Great for a few nights stay
Self
8/10
Excellent
23 Jun 2026
Anita
The office staff was great. Laundry room had full baskets. Garbage needed to be empty outside also.
8/10
Excellent
21 Jun 2026
Lena
Super helpful front desk staff.
6/10
Pleasant
21 Jun 2026
Gary
No Coffee or Ice
Self
6/10
Pleasant
16 Jun 2026
Piyush
The room was clean and the air conditioning worked well. The hotel has a small gym but I never saw anyone in there and getting a hold of the desk assistance can be challenging.
Self
8/10
Excellent
14 Jun 2026
Saleh
Good place to stay in
Partner
4/10
Poor
14 Jun 2026
Mary Ann
This hotel has nothing, no coffee in room or in hotel. No ice. No hand towels no hair dryer. Has full refrigerator and 2 burner counter stove top but no kitchen supplies no paper towels no tissues. Hotel smells of weed. Only good thing was front desk young lady was very nice.
Friends_and_family Family
4/10
Poor
14 Jun 2026
Adin
The front desk is not 24/7 staffed, which led to it taking over an hour and a half for the on call staff to get me checked in due to an evening arrival. And then a similar situation occurred during checkout where I had accidentally locked my keycard in my room. It took 2 hours for a staff member to finally assist me. This was at 745 in the morning as well, which is not an abnormal time to be doing check in/ check out.
Self
8/10
Excellent
13 Jun 2026
Joseph
Nice hotel. Definitely a long term friendly spot. It seems the longer you stay the better rate you get. Had an issue with the tv, when we first turned it on it was at max level-it was 10.40 pm, if took a few minutes to lower the volume due to a problem with the remote and in that short period of time someone contacted the front desk to make a noise complaint and someone knocked on our door. Price was good. Would have preferred a little closer to the city of Detroit, but the prices downtown were very high. It was close to the Ford museum which I would definitely recommend. We also played some Fowler, where you throw a football at bowling pins and the first person to knock them all down wins-it was a little drive to get there from the hotel, but I felt worth it. We saw a Tigers game, the stadium was nice. Used Spot Hero and got an underground garage spot near the stadium for $20.
Friends_and_family Family
8/10
Excellent
12 Jun 2026
Ronald
Enjoyed the full size refrigerator. Very convenient to Henry Ford Museum and Greenfield Village. Room was clean and comfortable.
Partner
4/10
Poor
10 Jun 2026
Maureen
The
4/10
Poor
09 Jun 2026
sal
I was leaving at 7:30 am no one was there to hand the keys for my room, i have to wait until 9:00 am, bed has only two small pillows, no soap, shampoo was in the bathroom, ....!
8/10
Excellent
08 Jun 2026
Janeen
This hotel was clean. The staff was friendly. The air worked well in one room, but the other room had to be readjusted a few times. Shopping was close. We enjoyed our stay. Chelsea was great and was easy to talk to. Great atmosphere. Will stay again
Friends_and_family Friends
6/10
Pleasant
07 Jun 2026
Agent
Had a decent stay
6/10
Pleasant
07 Jun 2026
Diana
The hotel was great except when I went to my room, the pillows didn’t have pillow cases. It was clean but the room smelled awful. I had a hard time sleeping because the smell was so bad.
Self
2/10
Poor
01 Jun 2026
Ashley
Misleading. Hotel is filthy so we checked out and were told the manager would call us to provide a refund, that call never came.
Friends_and_family Family
2/10
Poor
31 May 2026
Adnan
front desk close after mid night
check in time is 3 Pm the room was not ready till 5'15 Pm the odder in the third floor was triable the room have no soap the hotel was out of soap we have to buy our own soap and shampoo so we left the next day at 8;30 Am and the front desk was close
Family
8/10
Excellent
30 May 2026
Brandon
Staff was great. NO soap on room and ask for some at front desk and was none there
Family
10/10
Exceptional
30 May 2026
Tony
Recommend 100% great get away.
10/10
Exceptional
27 May 2026
Scott
All-around d great pla e to stay, no worries
Friends_and_family Family
4/10
Poor
27 May 2026
George
Only thing good about the hotel was the rooms
Friends
2/10
Poor
27 May 2026
Jamison
I am requesting a refund from this stay, staff was never on site, housekeepers we’re lazy and never available. My girlfriend and i missed our flight home Monday because our room keys stopped working before we left Sunday afternoon @4:30 pm and front desk staff was already gone for the day even though the hours showed closing @6pm. We returned later that evening to get our keys fixed and nobody was there still then returned again @7am and nobody showed up until 12pm in the afternoon and then left immediately and closed the lobby window.
Partner
4/10
Poor
26 May 2026
kambiz
I can’t recommend - lobby was smelly -
Friends_and_family Family
10/10
Exceptional
26 May 2026
kenneth
Safe location and near walking distance of mall
Self
8/10
Excellent
26 May 2026
Edward
Very basic room with a kitchenette. No amenities like breakfast, etc. but the rate is very competitive and we like the location to visit our destinations in the Detroit area.
It would be nice to have a small coffee pot in the room.
We arrived while staff was at the desk. Note that front desk is only open for limited time.
When we arrived there was a problem with the first assigned room and we were glad that someone at the front desk fixed the issue. Not sure how this would have been handled if we were on the phone asking for help ?
Partner
2/10
Poor
25 May 2026
Emanuel
Room was okay, everytime I come here they have terrible customer service. Or the just completely have the front closed with no one attending to the guests. They have an emergency phone in the lobby that just rings with no answer. If you book here just know that you might not have a room there also, they don’t reach out to customers to tell them they cancel their rooms before they get there, while still having rooms available online.. terrrrrrible customer service. Will never stay at another property of there’s.
Partner
8/10
Excellent
23 May 2026
Andrea
I stay here often, it's never a bad experience.
Self
2/10
Poor
20 May 2026
Robert
Front desk staff were unavailable at any time outside of banker's hours. Signs at the front desk indicated they were available via phone, but often weren't. Even sometimes when they were supposed to be at the front desk, they weren't. I witness another customer raging at corporate headquarters over the phone because he couldn't check out. I simply stuffed by room card under the security shutter and walked out. Not my problem.
Self
4/10
Poor
16 May 2026
Michael
Loud and poorly managed property
2/10
Poor
15 May 2026
Devin
Booked this hotel for a last minute emergency. It was around 8pm, well after check in time. It accepted my booking and took the money from my account immediately. Upon arrival at the hotel, there was a sign on the door that read, \"we are booked for the night. I apologize for the inconvenience.\" There was no staff available to speak with. I tried calling the location and no one answered the phone. Let me add there were not a lot of cars in the parking lot. I tried getting a refund from Hotels.com and after several attempts of trying to contact the property, I was told a refund was not possible and the cancellation policy would apply. However, how was I supposed to follow the cancellation policy if I booked same day. As a result, I had to dispute the charges with my credit card company and was left scrambling to find a new hotel for the night with my two year old daughter. They should not have accepted the booking if they were full for the night.
Friends_and_family Family
2/10
Poor
12 May 2026
Sarah
DO NOT STAY HERE. I REPEAT — DO NOT STAY HERE.

This was genuinely one of the WORST hotel experiences my brother and I have ever had.

The problems started immediately when we arrived at 2:50 PM, only 10 minutes before check-in time. There was NO receptionist anywhere in sight. Just another couple sitting there who looked frustrated and had apparently already been waiting a long time themselves. We figured since we were slightly early it wouldn’t be a huge issue, so we sat and waited patiently.

By 3:20 PM there was STILL no receptionist. I finally asked the other couple if they had spoken to anyone, and they told us the receptionist said there were no rooms ready and she had gone to “get them ready.”

At around 3:40 PM the receptionist finally came back out — except SHE STILL DID NOT HAVE ANY ROOMS AVAILABLE.

Since my brother and I were in town for a concert, I asked if we could go grab food and come back later. She told us yes and said to come back after 4:20 PM. We even left our information with her so we could supposedly be prioritized for a room.

We returned around 4:45 PM to a HUGE line of people waiting for rooms. At this point I was getting nervous, but figured we’d at least have a room because we had already spoken to her earlier and left our information.

Nope.

We finally got to the desk around 5:20 PM and SHE STILL DID NOT HAVE A ROOM FOR US. She even admitted she had one room available but “didn’t want to choose” between us and two girls who had JUST arrived no
Family
10/10
Exceptional
12 May 2026
Tony
I cancelled my stay due to a emergency, i’ll see you guys soon!
2/10
Poor
11 May 2026
Amira
Arrived at 2:30 was told we cannot check in until 3. Told to go shopping or eat, left and returned at 3 to find a shut down reception and two people waiting. We were finally being checked in just to be told our room isn't ready yet! It was now 3:25 and weren't called back up until 3:35 where it took them another 10 mins to check us in. Reception had ZERO care in the world and told me to complain to Expedia. Never going there again!
Partner
2/10
Poor
10 May 2026
MOHAMAD
Dirty all around
Did not have our room when we checked in so they split us into 2 rooms- we are a family with 2 toddlers -
Bedding and sheets were on the floor and stains on what claimed to be clean towels and bedding that staff changed
No soap or toiletries in the room
Avoid when possible
2/10
Poor
10 May 2026
Anel
Don’t even bother to stay here. Waited an hour to check in for a room. Once we got access to our room there were no towels in sight only 2 washcloths. The bathroom countertop had big water stains, which means that the countertop wasn’t even wiped down. Called the receptionist for towels, never got them. There was no soap to even wash my hands. Luckily, I bring my own toiletries. My bf called the front desk for towels in the AM before check out, no answer. My bf then went to the front desk to ask for towels, and no one was there. My bf seen a cleaning lady in the hallway and got towels from her.
Partner
2/10
Poor
07 May 2026
Heather
My daughter and I checked in late after traveling for her two-day volleyball tournament, expecting a basic and functional hotel stay. Unfortunately, the condition of our room and lack of available staff made this one of the worst hotel experiences I have ever had.

Upon arrival, our room did not have basic necessities that should be standard in any hotel room. There were no towels, no hand soap, and the bed was made with only sheets and no blanket or comforter.

I immediately went to the front desk to request towels and a blanket, only to find that the front desk had already been closed and locked for the night. A note stated that staff would not return until the following morning. Since no one was available to assist, I emailed the address provided for issues and concerns that same evening and have still not received a response.

As a result, we were unable to shower after my daughter had spent the entire day competing in her volleyball tournament, and we had to use blankets from my car in order to sleep.

I understand that not all hotels offer the same amenities, but towels, hand soap, and adequate bedding are basic necessities that guests should reasonably expect with any reservation. At a minimum, a hotel stay should provide the ability to shower and sleep comfortably, and this stay did not meet even those most basic expectations.
2/10
Poor
04 May 2026
Jason
I made a reservation for a room with 2 beds, first room had 1 bed. First room was not cleaned ahead of our check in.
Second room had no soap or shampoo - when I went to the front desk to get soap, they said they \"were out of soap\" and provided shampoo which we had to use in our showers.
The front desk gave another guest a key to our room and they attempted to enter our room at about 1115PM.

I would like my money back.
Friends_and_family Family
2/10
Poor
03 May 2026
Sarah
Was given wrong room or should I say someone else's room as I walked in on them. Got a different room with no bedding and two washclothes. I mean giving someone a bed in a hotel with no blanket is like going to a coffee shop and only getting the cup. The place reeked of weed. People trash in the hallways. And no one there to help u with linens because you got to room after 10 o'clock. Terrible place!!!
Family_with_children
2/10
Poor
03 May 2026
Daymeon
It took over a hour to check in. Front desk stated the house keeping staff only cleaned enough rooms for what they expected vs what they had reservations for. Rooms didnt have any toiletries. Rooms had items from previous guest. Foul smell in the hallways. Front desk staff was rarely at the front desk. Oh and they double charged me for my stay!
Self
6/10
Pleasant
29 Apr 2026
Michael
Hotel was out of garbage bags, had no pots or pans available to use in the room with a stove top
Friends_and_family Friends
2/10
Poor
26 Apr 2026
Tareq
The worst attitude from the stuff
Family
10/10
Exceptional
19 Apr 2026
Keyan
Firstly, Great location! Staff was great! The Gentleman who checked me in was great! Very personable. My room was very clean, looks to be renovated! Everything worked as it should. I would definitely stay again! Fair pricing!
Family_with_children
10/10
Exceptional
19 Apr 2026
David
Room was clean they have a lot of construction workers that extend stay gets crowded
Partner
6/10
Pleasant
19 Apr 2026
Marvell
The air conditioner was broke in my first room. The room was so hot. And the elevator smelled bad due to the carpet I think.
Family
2/10
Poor
19 Apr 2026
Muhammed
Very dirty, bedsheets/comforters were stained. We called the 500 number and the night agent was very friendly and nice. We liked him a lot. But on Friday checking in we wanted towels but she didn’t have any they were in the dryer and we asked them to bring it up to the room. They didn’t. We couldn’t shower Friday. Friday we checked in we didn’t even have a comforter on the bed. For the price we paid it wasn’t worth it besides the location being a good place.
Partner
2/10
Poor
18 Apr 2026
Debby
​Avoid this hotel at all costs. We booked a 4-day stay for a family Easter trip and it was a disaster from the start.
​Highlights of the nightmare:
​No Room at Check-in: Despite a confirmed booking for two queen beds, we were told no rooms were available. We were forced into a filthy, single-bed room where my daughter had to sleep on a small, uncomfortable decorative couch.
​Unsanitary Conditions: The floors were sticky from spills and the room wasn’t even stocked with basic toiletries like toilet paper.
​The Runaround: We spent two days being told \"just a few more hours\" for our actual room. This lack of organization made us late for family holiday plans multiple times. We didn't get the correct room until our final night.
​Management Dishonesty: The Manager, Chelsey, explicitly promised a two-night refund for the massive inconvenience. However, when I followed up, she pretended the conversation never happened and repeatedly hung up on me.
​Verdict: Extremely unprofessional staff (except for Mike) and dishonest management. The hotel is poorly cleaned and they do not honor their commitments. Save your money and stay elsewhere.
Family
6/10
Pleasant
11 Apr 2026
Katie
Thin walls, flat pillows, and sub par kitchenette.
Partner
8/10
Excellent
11 Apr 2026
Eric
This place is nice, I've been here for 3 week. It's not totally budget friendly but it clean, quiet and the staff are super professional. The signs says $420 and up, its more like $495 $500 and up a week. The amenities are on site, a few restaurants in the area as well. Nice place to stay, but if your looking for a more budget friendly, this is not the place for you. If your looking for a nice, quiet with convenience, it a nice place.
Family
10/10
Exceptional
08 Apr 2026
Earl
Staff amazing clean updated rooms
4/10
Poor
06 Apr 2026
Abdelhak
Room was dirty.
Family_with_children
2/10
Poor
29 Mar 2026
Wynell
No staff after 4:00 pm or at all on Sunday. We had no toilet paper and didn’t receive any. You have to do everything through a kiosk. No comforter or quilt, just two sheets.
Partner
6/10
Pleasant
28 Mar 2026
Gussie
not good or bad, but would you stay there?
Self
8/10
Excellent
25 Mar 2026
Roberto
WiFi was great
2/10
Poor
24 Mar 2026
Arturo
Muy mala experiencia no hay empleados todo es a través de una computadora
10/10
Exceptional
22 Mar 2026
Jerome
It was ok
Partner
2/10
Poor
20 Mar 2026
Emily
There is no staff. You check in at a kiosk, virtually. It took 45 mins to check in because the kiosk camera would not scan my card and then the interior doors were malfunctioning. The woman on the virtual screen made me 4 different key cards even though I explained the issue was not the card, but the door itself. No staff on site so I had to wait until a Door Dasher came to the hotel with a delivery. Thankfully I was able to access the interior hall and ultimately my room that way. The room directly across from mine had yellow caution tape across it and a busted out lock/handle covered with wood. My bedsheets were stained in several places and had a hole. No staff, so could not get a new set. 1 towel. No coffee pot. No bath mat. All of the outlets were non functional except the one for the tv so I had to dry/curl hair using tv reflection as a mirror. The whole place smelled like pot. Just a terrible experience start to finish.
Self
6/10
Pleasant
20 Mar 2026
Aaron
The bed didn’t have sheets or pillows and there wasn’t a shower curtain. The front desk person. Sorry can’t remember his name. Was very friendly and helpful. He got the items for me very quickly.
Self
10/10
Exceptional
17 Mar 2026
Dysheeka
Great experience
Partner
10/10
Exceptional
17 Mar 2026
Adrienne
It lagged for a min
Ac was amazing
Self
10/10
Exceptional
14 Mar 2026
Adrienne
Other than no ice machine. Building was clean, staff respectful. You have to be quick on getting in second door before it locks back otherwise it’s a back and forth thing..
Self
10/10
Exceptional
14 Mar 2026
Ibrahim
Nice
6/10
Pleasant
13 Mar 2026
Kolina
I got in late around 12:30am so I wasn't able to check out the gym or anything. I was very shocked that they didn't have any staff on duty at night. They had a kiosk machine that you pressed a button to connect to someone. Most likely overseas. I understand they're trying to save money but this is taking away from American jobs!!! Room was clean & nice. The bed and pillows were AWFUL! The bed was so stiff. Pillows were so flat, they only give you two pillows. I woke up and my back was killing me. I couldn't wait to get home and put some heat on my back and take a Tylenol. I don't recommend this hotel at all.
Partner
10/10
Exceptional
11 Mar 2026
Starshima
I wish gym had a scale. Wifi was good
Family_with_children
10/10
Exceptional
10 Mar 2026
Mary ann
Only one towel for two
People.
4/10
Poor
09 Mar 2026
Tobias
The best I could say is that the room was new. And clean. This property is ran down. Feels unsafe and the
10/10
Exceptional
08 Mar 2026
Thereasa
The crowd was less than ideal but the hotel was beautiful!
Family_with_children
10/10
Exceptional
08 Mar 2026
Joyce
Yes everything was great
8/10
Excellent
08 Mar 2026
Friday
Internet was good
6/10
Pleasant
06 Mar 2026
Elizabeth
No hair dryer or iron table for a suite.
Business
10/10
Exceptional
03 Mar 2026
Destiny
They will work to accommodate you if they mess something up or make a mistake I got three free room
6/10
Pleasant
02 Mar 2026
Lori
The room was fine. However, there were only 2 towels. No hand towels or washcloths. It was very hard to understand the person when we were checking in and also out.
8/10
Excellent
28 Feb 2026
George
There was no staff there physically except during the 9 or 10a to 5 pm. If there were any problems then we’re stuck until help comes.
10/10
Exceptional
25 Feb 2026
LaToya
Yes
10/10
Exceptional
25 Feb 2026
LaToya
Yes
10/10
Exceptional
25 Feb 2026
LaToya
Yes
10/10
Exceptional
24 Feb 2026
Ericka
The lady that work front was amazing
4/10
Poor
20 Feb 2026
jennifer
Room was spacious but no night table. Had kitchenette but no pots plates, utensils etc
Walls are super thin. Can hear your neighbours talking and other noises through out the night. Do not bring your kids to this hotel.
Smells like weed everywhere.
When we arrived we had to check in using the kiosk which was very impersonal.
We didn’t have any towels in our room. Virtual assistant says to wait till morning, which was unreasonable as we have to check out the next day at 11 then we also found out that there are no overnight staff, front desk closes around 8 PM and reopen next day around 10 or 11 AM.
There was no tissue boxes.
Bathroom floor was dirty, had crumbs, hair on the floor. And hair in the bed. Sheet had some stains.
I would not recommend this one. Sorry.
Partner
8/10
Excellent
19 Feb 2026
wendell
y
2/10
Poor
17 Feb 2026
Charlotte
It was filthy. After hours check in was via kiosk with no interaction with a human on site.
2/10
Poor
11 Feb 2026
Amin
First I get a dairy room # 215 then I move to 110 no internet no attendance
The worst stay ever
Business
4/10
Poor
09 Feb 2026
manar
Not clean
8/10
Excellent
05 Feb 2026
Andrea
A lot of police activity for some reason but other than that and a broken lamp, everything was good. I will stay here again.
Leisure Self
10/10
Exceptional
05 Feb 2026
Deven
Yes
10/10
Exceptional
31 Jan 2026
Latoya
Everything perfect

Location & surroundings

Woodspring Suites Dearborn Detroit
240 Town Center Drive, Dearborn, United States

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Woodspring Suites Dearborn Detroit

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