Staybridge Suites Dearborn Mi

6/10

Pleasant

24 Apr 2026

LaTisha

Room smelled like urine in the living room. King sized bedroom had it's own bathroom but no hooks to hang up anything. Otherwise it was a nice place

Family

8/10

Excellent

10 Apr 2026

John

The staff and accommodations were top notch

6/10

Pleasant

08 Apr 2026

Latisha

Yes

Partner

6/10

Pleasant

06 Apr 2026

Trisha

Hotel room lacked decent cleaning. However, staff responded very well to issues. Pool and hot tub were wonderful. Once again, staff were excellent when pool area needed towels. Evening snack time and morning breakfast were just average.

8/10

Excellent

01 Apr 2026

Tierra

It was a great place

Family_with_children

6/10

Pleasant

22 Mar 2026

Sara

First room had some issues so were moved to a different room. They never changed our location in the computer, so no one ever came for trash or to clean. We also had issues with a delivery because the front desk told the driver there was no one in the room we were moved to.
Kitchen was nice, although lacked some eating utensils. Breakfast was above average and had something for all.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Demario

Great service!

10/10

Exceptional

11 Mar 2026

Kamilah

Love the hotel

Friends_and_family Family

8/10

Excellent

03 Mar 2026

Tracy

This was a clean and safe place to stay with well lit parking. The breakfast was decent, well stocked, with an attendant who was very accommodating. All the staff were friendly. There was a lingering smell of smoke in the hallways during my stay, but other than that I had no other complaints. I would recommend Staybridge Suites as a nice option if you’re in the area.

Family

8/10

Excellent

01 Mar 2026

Linton

The room could have been cleaner. There was a lot of dust and leftover items on top of the refrigerator. Some of the dishes had dried food particles and under the bed was a sock

Family_with_children

6/10

Pleasant

01 Jan 2026

Shawona

We went a while with no hot water yeah I think that the breakfast could be improved

2/10

Poor

30 Dec 2025

sanabani

It was a terrible experience in every sense of the word. The furniture was old and not properly maintained. The noise level in the room was very high because of the ventilation. My family and I couldn't sleep well because of the noise. The suite I rented is completely unsuitable for sleeping and would be better used as a storage room or something similar.

8/10

Excellent

07 Dec 2025

Linda

We enjoyed breakfast and the room was clean.

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Candise Shanta

I called days ahead to inquire about the pool bc the last time that we stayed there was an issue. I was assured that the pool would be open and everything would be ok.. upon checking in i was notified that the pool was closed but can go next door .. it’s 30 degrees and snowing . I’m not risking my children health to walk in the cold and snow to use an amenities that your facility assured would be available.. no type of accommodations were offered.. and the fire alarm continuously went off so they had all the doors open so it was freezing inside the hotel.. I had the heat on 90 and bc there was so much cold air coming in you couldn’t tell.. this was our 2mf terrible experience here .. I gave it a 2nd chance hoping that it would be different but def was a waste of $200.

Leisure Family

8/10

Excellent

05 Nov 2025

Jeff

It was good for what we needed

8/10

Excellent

11 Oct 2025

Richard

Sophia at the front desk is such a welcoming and pleasant person. Every business establishment that has direct contact with the public needs people like Sophia as the first point of contact!

Business_and_leisure Family

2/10

Poor

01 Aug 2025

keith

Overall ok but update your issues

Check in was late due to room not being fully cleaned by check in time. Pool was not working. The following morning prior to check out, pool was still not working, but front desk said it was ok to use. The water was a nasty dark green with a gross scummy foam covering the top of water. Front desk wouldn’t do anything about adjusting price or discount.

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Sahim

Awesome

Leisure Family

8/10

Excellent

28 Jul 2025

kimberly

Overall this was a good property. The only downside was that when we requested additional items such as towels and wash clothes, we were told to check when housekeeping came. We never got any additional items just the normal set of four. No one explained about housekeeping on what services they provided and when.

Leisure Family

2/10

Poor

24 Jul 2025

Tangela

The room had stains on the carpet hair on the toilet trash in the trash can. That shows me that the room wasn't clean.

Business

10/10

Exceptional

20 Jul 2025

Julie

What a clean hotel. Great breakfast. Quiet. Pool and hot tub are nice. Pablo at the counter is great! He was on to off everything for our stay. Thank you

Leisure Family

4/10

Poor

18 Jul 2025

Verified traveler

Woke up with bug bites . So not cool. Will not be coming back here ever l

Partner

8/10

Excellent

14 Jul 2025

Gayle

Nice hotel for a family vacation

Overall, the hotel was good and comfortable. The only creamer at breakfast was a Coffeemate creamer product that had sugar in it! Thus, it was not possible to have coffee with just cream (but no sugar). Who decided that this was a good idea? Morning coffee is a great thing on vacation, and I was unable to have this as a result (yes, we asked and no, an acceptable alternative was not available). Otherwise, the breakfast was fine.

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Carl

Room was great, other than the ice machine in the refrigerator didn't work. Front desk gave us plenty of ice to get through the weekend. Breakfast had something to be desired Saturday morning, ran out of food, and coffee. The food that was there was cold. Only one person trying to take care of everything. Sunday was much better.

Leisure Partner

8/10

Excellent

28 Jun 2025

Brooke

Nice, clean, and comfortable room. Staff was helpful and friendly. My only complaints are the pool was very cloudy looking and the people in the room above us were extremely loud when leaving their room around 5:30am. Overall a nice hotel.

Leisure Family

8/10

Excellent

27 Jun 2025

Mitchell

Staff were awesome

Business_and_leisure Pet

8/10

Excellent

27 Jun 2025

Mitchell

The staff were awesome in accommodating my needs

Business_and_leisure Pet

4/10

Poor

25 Jun 2025

Jessica

Air conditioning wasn’t working when we arrived at 10pm. The front desk was able to move us to two rooms (5 people) which resolved the temperature problem but the condition of one of them was not great, fire safety door latch didn’t close properly. It’s renovated, but still reminds you of an aging hotel. Breakfast was lacking, no sausage or potatoes were available at 8am, needs better staffing to keep the common area clean (elevator, hallways smelled of strong cooking smells). Pablo at the front desk was friendly and responsive to our temperature issue when we called. Beds were comfortable and we slept well after the move but it was disappointing to be separated. I never leave reviews but the management should work on their property to make it comparable to similarly priced hotels.

Leisure

10/10

Exceptional

19 Jun 2025

Bruce

We were greeted with smiles from all the staff. We got everything we paid for and more. I don’t think you can go wrong staying here. Very clean and beautiful.

Leisure Family

10/10

Exceptional

08 Jun 2025

DeNika

Excellent

Business_and_leisure Family

10/10

Exceptional

06 Jun 2025

Dustin

They were very helpful

Leisure Family

10/10

Exceptional

28 May 2025

Aurimar

Nice and clean

2/10

Poor

27 May 2025

Kristi

When checking in, we were informed that there was in issue with the hot water but they had a plumber coming to fix it. After talking with another guest, the hot water has been off for days. Would have appreciated a heads up from the hotel so we could have tried to make other arrangements. We weren't even offered a discount.

Leisure Family

6/10

Pleasant

27 May 2025

Lois

No maid service. Breakfasts were terrible—limited fruit, hot food was cold, waffle machine did not work, no cream for coffee—only sweeten coffee mates.

Leisure Family

8/10

Excellent

12 May 2025

robert Lee

Liked hotel clean nice rooms.didn’t like that pool closed,very cloudy when finally opened.no one would use it.

Leisure Family

2/10

Poor

30 Apr 2025

Samary

I was disappointed to find that the remote control in our room did not work, we did not have any sheets or extra pillows for the pull out sofa bed, the cushions on the sofa was very dirty, and the breakfast was not good.

Business_and_leisure Family_with_children

10/10

Exceptional

29 Apr 2025

Deedra

Great place to stay

Leisure Family

10/10

Exceptional

18 Apr 2025

Lila

Was sad the pool was closed, other than that it's been a great experience so far.

Leisure Partner

4/10

Poor

16 Apr 2025

Sierra

Disapppinting treatment by staff

Upon check-in, my room had orange stains on the carpet and burn holes on the ottoman (pictured below with time stamps upon check-in). Felt unfairly targeted the entire stay. I never had 2 working room keys for my suite despite going to the front desk 3x for assistance with key cards not working. The pool was not stocked with towels from 4pm-closing. The staff said they were unable to replenish the towels when made aware because they had already put out towels for the entire day.
Hotel staff lied to my family and I about pool hours. Pool hours are listed as open until 11pm. At 10:15pm, the staff told me I had to get out of the pool because it was closed (depsite pool hour's being confirmed as 11pm when I checked in). The staff told me I was incorrectly told 11pm and that I had to vacate the pool within 10minutes or risk eviction for having a final warning. After I wrote an email to the manager to express feedback on how the staff treated me during my stay, I did not receive any correspondence from the manager. Instead my card was charged an additional $50 because the "maids must have found your room worth charging". I could not be given any more information on why the charges were added even though I offered to show pictures of the room condition before and after my stay. Overall, this was the most stressful stay I have had because of feeling targeted by one staff member in particular. I feel like the room charges were in retaliation to my feedback.

Friends_and_family Family

2/10

Poor

05 Apr 2025

Latoya

Pricing was disclosed and also staff were not helpful at all

Leisure Family_with_children

2/10

Poor

13 Mar 2025

James

When we checked in, the hotel ran my credit card and sent us up to our room. The key entry was broken and required a maintenance person to let us in. We found out the room was not what we’d reserved. Desk clerk informed us the manager downgraded us as a result of a “better” reservation. We asked for our money back so we could go to a different hotel. We were told the desk clerk was not authorized to process refunds. He indicated that the manager would “do something in the morning to make it right”. We grudgingly agreed to take the downgraded room which ended up having a refrigerator that would not work, stained carpet (looked like someone had been murdered there) and a bed setup that did not match our requirements. If I could leave them zero stars out of ten, I would.

Leisure Family_with_children

10/10

Exceptional

09 Mar 2025

Dennis

Very good hotel.

Business Self

2/10

Poor

03 Mar 2025

Maroun

So i had a do not disturb sign i left for few hours i come back room is cleaned but the bags i had with receipts in them they had throwm out moved all my stuff missing a small hand bag...next room over had people arguing drug activity 3 doors down girls fist fighting NOT SAFE AT ALLL

Business Self

10/10

Exceptional

22 Feb 2025

Asha

Location and amenities

Leisure Self

2/10

Poor

20 Feb 2025

Tia

Horrible customer service from the manager

The manager at the front desk was rude not only to myself but to other customers. He told me we could not have balloons in our room so I needed a refund but he was rude about that too. He saw cupcakes and one woman's hand and told her she cannot have that in the room and started arguing with the customer. He showed no professionalism, we were two black women and he showed a bit of racistism. I will never ever come to that hotel again.

Friends_and_family Family

4/10

Poor

16 Feb 2025

Ena

I would say that it was okay. Check in was horrible. They gave me a room that was not cleaned. The did give me another room that was cleaned but I was still mad about the situation and ask to speak to a manager and was told that he stepped out. The definitely need updates to the hotel and understaffed.

Leisure Family_with_children

2/10

Poor

12 Feb 2025

Michael

Charged twice

They double charged me for the room. I showed the desk clerk my receipt on the app and still charged me for the room after i stayed. And never refunded my deposit along with the extra. When i called they said there's nothing they can do.

Partner

4/10

Poor

08 Feb 2025

Myiah

.

10/10

Exceptional

03 Feb 2025

Zabrina

I’m a Michigan native who travels home from Ohio frequently this was an excellent hotel to stay at while visiting family and friends and gave me all the amenities of home.

10/10

Exceptional

19 Jan 2025

Jay

Michael at the reception desk was always pleasant and helpful!

10/10

Exceptional

18 Jan 2025

Zaher

I come frequently to dearborn, this is my 1st time in this hotel, staff are very welcoming and clean facility. Highly recommended

Business_and_leisure Self

8/10

Excellent

12 Jan 2025

Claudia

I didn’t like that fact that you don’t get warnings for noise complaints . They just call the police instead.

Leisure Family_with_children

2/10

Poor

29 Dec 2024

Chanel

Spent 400 dollars on a King Suite for my family and I to come swimming and got there and the pool room was FREEZING and the jacuzzi wasn’t even working! Livid is an understatement. My kids didn’t even want to be in the pool room they were begging to go back up to the room cuz it was so cold in there. The room was ok.

Leisure Family_with_children

10/10

Exceptional

13 Dec 2024

Naseema

I enjoyed Id book again. But you can hear your neighbors

2/10

Poor

04 Nov 2024

Tasneem

We booked the suit which was not that cheap. The hotel rooms need updates. The couches are stained and dirty. The entire suit had very bad smell and odor.

Friends

10/10

Exceptional

27 Oct 2024

Janetta L

Everything was awesome

2/10

Poor

20 Oct 2024

Samuel

Internet out both days , cable out second day, limited towels ar pool

2/10

Poor

10 Sep 2024

Steven

Meh

Not super clean
Breakfast not up to par
Fire alarms going off multiple times
Walls paper thin
Trash in parking lot

8/10

Excellent

01 Sep 2024

Verified traveler

Hair in the shower (not ours), dirty pool, hot tub and workout room. Something sticky on the carpet almost in the middle of the room- had to lay down a towel so we would stop sticking to it as we walked through.

Friends_and_family Family

2/10

Poor

26 Aug 2024

Gerardo

They did not have my reservation correct. Half of my group had to sleep in the car because they did not provide me the room I reserved.

10/10

Exceptional

16 Aug 2024

Jason

When we checked in we were given the wrong room. I had reserved a double queen suite but got a king suite. I was visually upset, I have cancer and this was our first family outing since I was diagnosed. I was there to see a Tigers game and meet members of a cancer foundation that has helped me. The person that checked me in offered to send me to their sister hotel but I really needed a fridge for all the things I brought. I asked if there was an upgrade or something. He said there wasn't but that he would give me an additional room down the hall. This was the best option! My boys are old enough that they could be on their own and my boys felt very grown up having their own room. It really turned my experience around. I couldn't be happier, and we got to sleep in a king size bed. The hotel offers breakfast in the morning, to be honest I was not a fan of it but still nice to have it. We did definitely utilize it. My teen boys were still able to find enough to eat and could make their own waffles. I was also told that dinner items were offered Monday Wednesday. The day we checked in I think they had pizza. We did not take advantage of that since our schedule was very packed.

The rooms were clean and AC worked like a charm. Overall really good experience.

Leisure Family

10/10

Exceptional

13 Aug 2024

Lauren

Loved the Studio Suite, perfect for a long weekend. Pretty quiet even though it is near the Train Tracks. Pool looked inviting but we didnt use it. Even the breakfast was pretty good. Overall a ⁵ star stay. Be prepared for a $200 deposit in advance of your stay though.

2/10

Poor

07 Jul 2024

Margaret

Will not be staying here again!

We booked a suite online that specified that the room slept 7 and had a King and two queens. I called the day of to let the staff know we would be checking in late after a concert and the staff looked at the reservation (I’m assuming, and said she would leave a note). That night when we were checking in after 11 pm and we were exhausted the staff told us that room was not available and split my family into two rooms that were not adjoining. We were so tired we just accepted and went to our rooms. One room didn’t have fresh towels in it and the other had a clump of hair in the shower. Neither room was entirely clean. When we went back to the desk to ask for a bottle of water we thought maybe they would comp the water based in our troubles… but no. $2 per bottle!

As for sustainability… the breakfast plates were served on styrofoam. Is it 1986?!

Will not be staying here again.

Friends_and_family Family

8/10

Excellent

22 Jun 2024

Daniel

Couple things, the first night the people above us had a two hour screaming fight (no gun shots) but long and loud. The whirlpool jets did not work, spoke to guest services they needed to order a part to fix it. Room was pretty good, nice kitchen, beds comfortable, stains on carpet. Real nice managers' reception M-W, pizza, meatloaf, beans, FF and a small salad bar. Soda but no beer/wine. The breakfast was also decent, normal American complementary hotel fare

Leisure Friends

2/10

Poor

19 Jun 2024

Nate

Didn’t get to stay because it was booked up when I had reservations then I lost my id they wouldn’t let me stay after I paid uneasy money

10/10

Exceptional

18 Jun 2024

Maryam

Super clean and comfortable for my family. Great amenities including pool, breakfast , lounge , free washer & dryer. Room was super clean. 1 bedroom suite was perfect for our family with little kids

Friends_and_family Family

2/10

Poor

04 May 2024

john

Reserved a room months in advance and when I arrived to the hotel the room type I booked was unavailable. They explained the overbooked and had to give me a different room. It was very inconvenient for our family. Would not recommend this hotel.

Leisure Family

10/10

Exceptional

26 Feb 2024

Willie

The staff was friendly and very helpful.

Business_and_leisure Family_with_children

8/10

Excellent

23 Jan 2024

Elliott

Free DINNER, of Course! It was Little Caesar's Pizza, and Spaghetti with meat sauce. The pizza had cooled, however. A microwave oven in the Dining Area would have been Nice.

Business Self

10/10

Exceptional

22 Jan 2024

SARAH SERRANO

The hotel staff are amazing my check in was amazing so nice informed of activities in the area and clean!

Leisure Family

2/10

Poor

31 Dec 2023

JASON

One of the worst hotel stays I've ever had. The fire alarm malfunctioned every night, blasting out an ear-splitting alarm that woke us up in a panic and terrified my kids. We had to go outside more than once in our pajamas. Management wasn't proactive about fixing the problem or even communicating with us about it. Elevators were out for three days because the alarm was tripped, so we had to use the stairs. What if there had been an actual fire? Everyone would have ignored the alarm. There was also a broken fire exit sign on the first floor - I hope the Dearborn Fire Department shows up for an inspection very soon. Other problems, unrelated to the fire alarms: one of our showers had a broken handle and only had cold water; the food was inedible (you can eat a better breakfast at a gas station); and the hallways had smelly cooking odors. Stay here if you really need a suite, but don't expect it to be nice.

Leisure Family

10/10

Exceptional

16 Nov 2023

April

Very clean

Leisure Partner

2/10

Poor

06 Nov 2023

Loren

Room had roaches! Scared my kids and they have the nerve to not offer a full refund! Will never stay here again!!

Leisure Family_with_children

4/10

Poor

31 Oct 2023

William

Good news first. The lady managing the breakfast area was great. I do not recall her name (this was Sunday, Oct 29, 2023). She was so friendly and kept up with a very busy morning, we tipped her $20. Now the bad news. This room was reserved as one of your Handicapped Accessible Suites. It wasn't. No grab bars in shower or for the toilet. In addition the toilet seat was not raised. We enquired and were told no other rooms were available. Then the fire alarm went off about 1 AM. We dressed and were leaving when staff told us "some kids" pulled the alarm. It went off 2 more times until it was reset. By then our night's sleep was ended. When we were in the lobby we also learned that a car in the parking lot had been broken into and robbed. When the 3 of us got back to the room, I said "Welcome to Detroit". This was our first stay at an IHG property. Our overall disappointment was sealed when, on departure, I asked if there would be an adjustment to to our bill and I was told no. We will not be back.

Leisure Family

6/10

Pleasant

27 Oct 2023

AYMAN

Nice property. You can start seeing signs of getting older. Breakfast was good.
Water pressure in the morning is terrible. I was told that pool is open 24 hrs but that was not accurate, it was closed when I stopped by at 11pm, showergel pump was empty, had to go down the desk and ask some...several things that was just not worth the price I paid.

Leisure Self

8/10

Excellent

21 Oct 2023

Herbert

Good breakfast. Given that it’s 2023, they might give some thought to USB ports in the room. I saw one Ethernet port but hey …

Leisure Partner

2/10

Poor

25 Sep 2023

GAMING

Very bad I really don’t like the people who work there.
The sheet is nasty smell bad shower don’t work A/C don’t work when I go to front desk to ask to change the room he tell me. Don’t have any room available
The people upstairs making noises I really don’t have good time at the hotel

Business

4/10

Poor

10 Aug 2023

Nash

Security Concerns with the Door Improperly Closing, and cigarette/marijuana smoke lingered throughout the building.

Leisure Self

2/10

Poor

27 Jun 2023

Verified traveler

Ripoff

I arrived and the hotel had been out of power for two days. They sent me to another property owned by the same company where they had a room. I was charged the suite rate for the room I couldn’t stay in as opposed to the $75 cheaper rate where I did stay.

Partner

8/10

Excellent

12 Jun 2023

Dina

I liked the outdoor patio

Leisure Family

10/10

Exceptional

02 Jun 2023

Stratton

Rooms were clean and spacious and the hotel was quiet.

Leisure Family

4/10

Poor

14 May 2023

Brandon

This is a two star at best. Pictures online were deceiving. Elevator, hallway, rooms smelled bad, musty and stale. Couch in our room was soiled. The door to our room wouldn’t shut without us putting our weight on it to force it closed. Doors to the bedroom and bathroom didn’t have knobs they had some flat steel contraption. Very disappointing stay, I was relieved we only stayed one night

Business_and_leisure Family

10/10

Exceptional

23 Apr 2023

YEAL

good and clean

Business Self

6/10

Pleasant

10 Apr 2023

Ana

The hotel is just right but for the price I paid I expected a cleaner room, daily housekeeping (it's not provided through the weekend) and a better breakfast. At least the housekeeping policy should be explained before booking.

Leisure Family

6/10

Pleasant

04 Apr 2023

Amy

The hotel is nice but it's on the train tracks so there is constant noise between the trains and planes.

Leisure Family

10/10

Exceptional

30 Mar 2023

Keisha Ree

Nice n clean

Leisure Family

6/10

Pleasant

30 Mar 2023

Kathleen

Loud!!!

Leisure Family_with_children

4/10

Poor

13 Mar 2023

Anne

Little disappointing stay...

Was called a couple hours before check in and told about a piping problem in part of the hotel and the possibility of being moved to their sister hotel next door (Holiday Inn Express). When we arrived at Staybridge and tried to check in I was told I didnt have a reservation and had to explain the situation to the staff because apparently the didn't know anything about it. Our reservation was moved to the Holiday Inn Express next door and we never received a follow up call informing us of rhat update. We reserved a suite room at Staybridge but was downgraded to a double queen room with no offer of reimbursement for room price difference. Holiday Inn Express was nice hotel but very loud guests with some being escorted off property our second night there. Not complaining of quality of hotel, but would have rather stayed at Staybridge...stayed there many times in the past and it's an excellent hotel!

Friends_and_family Family

2/10

Poor

05 Mar 2023

Pierre

We booked this hotel because there was a free shuttle for the airport advertised on Expedia. There was NONE

Leisure Self

6/10

Pleasant

04 Mar 2023

James

Friendly Staff, Passable Lodging

Staff was very friendly and helpful. The breakfast area was ready and open on time. The room has a comfortable bed but little else to recommend it...furnishings were threadbare and the refrigerator was noisy. Hotels.com advertised inaccurately that the hotel provides a shuttle service to Detroit Airport (DTW). This is dead wrong and proved very inconvenient—this information should be removed from the Hotels.com listing immediately!

Partner

2/10

Poor

04 Mar 2023

Mariah

It was horrible. They said that they had a shuttle to and from the airport on the website, but that wasn’t true. I tried calling 10 times over the course of three hours, including being on hold for 50 minutes with no answer. When I finally got a hold of them they told me it was not their problem and they refused to do anything. Very unprofessional and rude.

Business

2/10

Poor

03 Mar 2023

Michael

They advertise they have an airport shuttle. But when you call for pick up they don't have one. Cost me an additional $104 in cab fares.

Business

10/10

Exceptional

03 Mar 2023

Takida

Perfect