Name: American Inn & Suites Metro Airport
Address: 9863 Middlebelt Road, Romulus, 48174, US

8/10

Excellent

18 Jul 2026

Abubakr

This time the shuttle came to pick me up from the airport earlier than i expected. Which a significant improvement.

Self

4/10

Poor

17 Jul 2026

April

The mattresses were super old and rock hard. The wall in the bathroom was peeling. The toilet was running when we checked in, they fixed it then it didn't flush properly. The sink drained really slow and the water pressure was super low. This hotel needs a lot of updating. It also appears to be an extended stay hotel.

Friends_and_family Family

2/10

Poor

16 Jul 2026

Travis

Stained sheets, noisy, water leaking thru the bathroom vent fan from occupants above flooding the tub. Would not recommend stay.

Self

2/10

Poor

16 Jul 2026

Fatbarda

I am submitting this complaint regarding my stay in Room 108. I was assigned a room directly adjacent to the hotel's utility/laundry room. At approximately 11:00 p.m., the commercial laundry equipment began operating, causing excessive noise and vibrations that made the walls of my room shake.
I was in town due to a family emergency and needed a quiet place to rest. Instead, I was unable to sleep for the entire night because of the continuous operation of the laundry equipment.
I reported the issue to the employee on duty, who acknowledged that my room was next to the laundry room where the hotel washes its towels. I was told that nothing could be done. I then spoke with the front desk manager, who stated that the matter would be brought to the attention of the general manager.
I find it unreasonable that the hotel operates loud commercial laundry equipment late at night while guests are trying to sleep, especially in rooms located immediately adjacent to the laundry facility. Assigning a guest to such a room without warning or providing a reasonable solution when the issue was reported resulted in a seriously disrupted stay.
I respectfully request a full review of this matter and appropriate compensation for a night in which I was effectively deprived of the quiet enjoyment of my room and unable to obtain any meaningful sleep.

Partner

4/10

Poor

15 Jul 2026

Katherine

The TV didnt work good

Family_with_children

2/10

Poor

14 Jul 2026

Jose

No

2/10

Poor

12 Jul 2026

Nichole

.

6/10

Pleasant

11 Jul 2026

Kelly

A “hot” breakfast should include eggs or sausage. Toast and “Premade” waffles in a regular toaster makes for a weak breakfast.

Family_with_children

2/10

Poor

11 Jul 2026

Darren

They rented me a room with no tv.

8/10

Excellent

10 Jul 2026

bernard

Good dea

8/10

Excellent

10 Jul 2026

Alexander

Bueno para el costo y dormir solo una noche es aceptable

Partner

8/10

Excellent

08 Jul 2026

Suset

Was really good for the price

Partner

2/10

Poor

07 Jul 2026

Jamila

Do not I repeat do not waste your money here at the property. It is July and it’s super hot. The AC went out. The toilet didn’t flush. And the staff did nothing about it. It was 3 o’clock in the morning and told me I can get a refund if I left right there. I wouldn’t stay here if somebody paid me to stay here. It was beyond horrible.

Family

4/10

Poor

06 Jul 2026

Aisha

No T.V. They didn’t pay their internet bill… in a room with no T.V. To watch terrible and the shower and tub need to be updated it was dirty and stained. Pillow cases and towels wasn’t crispy white and dirty. Couldn’t sleep there had to check out early. Should got half my money back only stay for 3hrs. It’s quiet refrigerator and microwave work. Need to change filters and clean a/c. Clean curtains walls and lamp shades. Staff was okay a lil helpful.

Partner

10/10

Exceptional

05 Jul 2026

Feyisetan

It’s a nice airport hotel

Family_with_children

4/10

Poor

05 Jul 2026

Bill

First 3 rooms we were sent to had not been cleaned (9:20pm) 4th had no working lighting/lamps. No internet or television (blamed on previous days storms. No compensation for any of it. Basically the attitude seemed you aren’t happy….. then leave. I won’t be a return customer

4/10

Poor

04 Jul 2026

trina

Power cut off had to stay in car and charge phones, No body at the desk to checkout early

8/10

Excellent

04 Jul 2026

Glenn

Convenient and not as busy as east side of the airport

Self

10/10

Exceptional

03 Jul 2026

Salaheddin

This was my first experience at this hotel, and it exceeded my expectations in terms of cleanliness and service. It's very good for its price. I recommend visiting it.

Self

4/10

Poor

02 Jul 2026

Hussein

If you don't care about where to stay and how bad the hotel is then you are fine with this one. The pictures they posted not true and don't present what you see and get in terms of the entrance lobby, the room, the beds, and amenities. They are cheating you. Very old and bad condition hotel.

Room was clean.
Washroom was dirty and hair left in bath-top and on toilet seat. Bath-top had black spots and worn out.

The lady at reception was really rude and not helpful.

Parking is the only good thing in this hotel.

Family

10/10

Exceptional

30 Jun 2026

Abraham

👍

Friends_and_family Family

2/10

Poor

23 Jun 2026

Roy

Do not stay

Family

10/10

Exceptional

23 Jun 2026

Michael

Great location. Great value. Great service. Very friendly customer service. Clean and well maintained room. Have stayed here multiple times. Will definitely stay again. Will be there again for 2 nights in August.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Ronnie

More than adequate for our one stay

Partner

10/10

Exceptional

20 Jun 2026

Melinda

Great place

Self

10/10

Exceptional

20 Jun 2026

Melinda

Great place

Self

8/10

Excellent

19 Jun 2026

ahjanta-susej

I stayed here for a solo trip, I felt very safe. No bugs, air conditioning worked great. Room was clean, airport shuttle was provided to and from the airport. I had an early flight and they were ready to drop me off ahead of time.
My only complaint was the tv kept losing service.

Self

8/10

Excellent

18 Jun 2026

Kristen

Super close to the airport. The desk clerk drives the shuttle, so I had to wait to check in, but it was easy to get a ride to the airport. Hotel is a little run down, but the room and the beds were ready clean and nice.

Self

2/10

Poor

15 Jun 2026

Sadman Sadeed

They said breakfast included, but found no eggs or juice. Mostly bread, waffle, and coffee.

Self

4/10

Poor

15 Jun 2026

Erika

Had to switch room because of a leak in the 1st room. Them Then the second room had a big puddle of water in the room because of a storm. The front desk staff wasn’t very helpful. Had to get a manager just to get someone to clean up the water

Friends

6/10

Pleasant

15 Jun 2026

Chad

Need better TV service and bath soap at least. Place needs a remodel.

Self

2/10

Poor

14 Jun 2026

Damijah

I didn’t get the room i paid for and the room I paid for was trashed need bottles everywhere gave me a room with only 1 bed that was dirty also with drug needles and dirty sheets I was highly uncomfortable staying there I paid for 3 nights and only stayed 1 night

Friends_and_family Friends

4/10

Poor

14 Jun 2026

Laura

I booked last minute after I needed to reschedule my flight to the next day. The pictures make it look far nicer than it is. You can tell it’s the same place, but it looks 10x nicer than it actually is.

The bathroom was gross—the toilet and walls. The ceiling was peeling away. It smelled like smoke and pot, but it was maybe coming in via air conditioner? I can’t get the smell out of my nose. One bed was comfortable but the other was super hard.

People in room above us were up and walking around a lot at 3am and could hear every step they took.

On one hand, it’s sorta what you should expect from a $50/night hotel that close to the airport, but the pictures make you think you’re getting something better. I wish I’d have spent the $30ish more for something a bit nicer, but I was only there 9 hrs so at least it wasn’t there long.

For what it’s worth, check-in was great with very helpful staff member.

Partner

6/10

Pleasant

14 Jun 2026

Ashley

This hotel is a good deal if youre just looking for a place to rest your head for the night. It was decently clean, but there were spots in our bathroom where the ceiling was cracked or peeling, the acrylic in the bathtub was peeling, the room was decently clean aside from that. The beds were actually decently comfortable, however there were barely any TV channels or anything to watch during our stay while in our room. Other than those few issues, it was a decent stay.

Family_with_children

10/10

Exceptional

10 Jun 2026

Cindy

El servicio fue muy bueno

Self

10/10

Exceptional

02 Jun 2026

Mark

Parking is safe and worry-free. Room was clean
Staff was helpful and knowledgable.
This is our 4th time staying with American Inns and leaving the carand we have had no issues. We will be staying again in November.

Partner

4/10

Poor

02 Jun 2026

Jennifer

For $55 this was not a bad hotel room for the one night we needed it. It was very bare bones. The breakfast was pretty disappointing, not much in the vending machine, shower was not great, the water in the sink came out way too fast and went all over the counter and we could not get the Wi-Fi to work. I would say the property could use a remodel. Overall, it did seem clean just not well maintained. Again for $55 it served the purpose.

10/10

Exceptional

31 May 2026

Bill

Excellent, help, and very nice staff. Plenty of parking. My room was very clean stocked up. Bed was comfortable. I recommend this place

Self

8/10

Excellent

31 May 2026

teresa

There TVs are difficult to navigate

Self

6/10

Pleasant

29 May 2026

Ozzy

Room was clean but the jet tub had paint peeling. Not the greatest.

Partner

6/10

Pleasant

29 May 2026

Himanshu

It was okay for one night. Not for a longer stay.

Self

2/10

Poor

25 May 2026

Pratiksha

Very disappointing experience. The hotel did not provide drinking water at all — there was no water station available anywhere on the property. When I asked the reception staff about drinking water, I was told to use the bathroom sink water, which felt extremely unhygienic and inappropriate for guests.

Additionally, during breakfast, the milk and water provided for tea and coffee were extremely cold, making the beverages unpleasant. Basic hospitality expectations like safe drinking water and properly maintained breakfast service were missing.

Family

2/10

Poor

24 May 2026

Jaelon

Bed bugs

Family_with_children

10/10

Exceptional

22 May 2026

cindy

The room was very clean the ataff was amazing very friendly. I really likse thet we got a continental breakfast as well. Well worth the money. Very teasonably priced

Family

10/10

Exceptional

20 May 2026

Kyle

Solid stay at American Inn & Suites Romulus! Room was clean, staff was friendly, and it was a great value for the price. Convenient location near the airport. Would stay again!”

4/10

Poor

20 May 2026

Nadia

I would book anywhere else. Not here. This place belongs on a show called Hotel Nightmares, because that's where this experience will live in my subconcious.

The elevator buttons don't function properly, the top button doesn't function, the down button is basically used as a call button for the elevator.

The rooms are not properly cleaned. The bathroom shower curtain in my first room, has literal human excrements on it. The bathtub had brown stains. The second room, the shower curtain still had stains on it and the bathtub was disgusting, but it was too late in morning for me to try to switch to yet another room and still be disappointed. I couldn't even bring myself to use the shower because the whole bathroom was just disgusting.

There's a smell in the place, that I couldn't identify but now, thinking back, I'm pretty sure it was must, mildew and cigarettes.

The front desk staff was not communicative and only really just nodded. Not very customer service focused.

Overall, the hotel is just falling apart and obviously is not well taken care of. It should just be condemned.

Hope this helps you avoid this place like the PLAGUE!

Self

2/10

Poor

18 May 2026

Dion

The had bugs in the room toilet didn't work

Self

2/10

Poor

18 May 2026

Jamar

My overall experience was not great at all. The bathroom was filthy, the shower was so dirty I had to lay down a mini towel to stand on it as I showered. There was no soap, I do bring my own soap every time I am on vacation but this is the first time that absolutely no soap was provided. The towels were also dirty, we had to stop by a store to purchase our own towels and bath rags. The bedding in the room had a throw blanket, not a thick comforter but a throw blanket. My bf and I had to request another from the front desk because they were so thin. There were stains and food residue on the walls plus more. The list goes on but moral of the story, my experience wasn’t good and it was our first and last time staying here.

Partner

6/10

Pleasant

17 May 2026

Syeda Rabia

Bed not comfortable stuffs are damaged and breakfast only few things my experience was worse

Family_with_children

8/10

Excellent

17 May 2026

Douglas

The staff was friendly and very helpful. Ample parking.

Self

10/10

Exceptional

16 May 2026

cindy

Hreat experience from beginning to end. All of the staff are super nice and helpful. Very friendly. We actually extended our staynone more night . We really love the fact that they also have a Continental breakfast from 5am-9am included in the price of the room ..from booking to price of the room to checking in staying and checkout its all super easy. They even have a free shuttle to the airport.

Partner

2/10

Poor

15 May 2026

Lauren

Save your money. Do NOT stay here. Terrible Rude staff. Pictures look nothing like actual place. Please save yourself the trouble and find somewhere else.

Self

10/10

Exceptional

14 May 2026

Charles

This was PERFECT for the price.

Partner

2/10

Poor

08 May 2026

Andrew

Staff where rude when asking for transfers to the airport ( the actual driver) rooms where tired with dirty floors, washing machine wasn’t working no secure car park breakfast was not a lot but there

Family_with_children

6/10

Pleasant

06 May 2026

Ebokne

Bed sheets appeared to be clean, however blanket was questionable long strands of black hair in the tub and bathroom floor. Be prepared to use your own mobile Hotspot if you want to watch the small tv older lady at front desk during the day wasn't very approachable also to get a clean wash cloth you have to return the old one to desk first needless to say I won't return

Self

10/10

Exceptional

04 May 2026

Rishi

Nice

Self

4/10

Poor

03 May 2026

Fikirte

There is no staff to clean the room or to keep up with trash which means no house keeping at all plus they do not replace towels as needed u have to go to the front desk to get it anyways it’s not great place to stay

Family_with_children

2/10

Poor

01 May 2026

Barbara

You get what you pay for. We wouldn't have stayed but it was late and we were exhausted. We didn't get between the sheets because they looked dirty. The only blanket was folded at the end of the bed and looked as though someone left their old throw blanket behind. Dirty, floors, tub, and toilet. We didnt even want to shower there. Horrible experience.

Partner

2/10

Poor

01 May 2026

Iqbal

One of the worst hotel I have ever stayed. The front desk staff was not there for almost 20 minutes. I had to wait 20 minutes yo let her know that my suites hot tub was not working and she told me someone would come fix it and no one showed up at all. Therefore, we ended up leaving the place without staying the night there and booked another hotel room.

Partner

10/10

Exceptional

28 Apr 2026

Zhongfei

Staff are friendly and rooms are clean; the shuttles are on time

Self

6/10

Pleasant

26 Apr 2026

George

Nice place

Self

4/10

Poor

25 Apr 2026

Sunil

You get what you paid for. Don’t expect anything more

8/10

Excellent

22 Apr 2026

Jeffrey

parking good, room could be cleaner - however good value for the price. great location for those going to airport

Partner

2/10

Poor

21 Apr 2026

alycia

No bar no hot tub!

Self

2/10

Poor

16 Apr 2026

John

Apart from the help given by Sheree this was an appalling place to stay. Despite messaging the hotel twice, their 24 hour airport shuttle did not appear due to someone not turning up and it cost $40 just to get to the hotel. The person behind the desk was not interested and the room we were given was filthy with chewing gum on the floor and a sofa chair that looked like it had been attacked by rats. The next room was a little better but not by much. It is generous to say a continental breakfast was included - a couple of cereal choices and a bit of bread. Needless to say we declined the second days offering. Manager was never available when we were there to make representations.

Partner

6/10

Pleasant

13 Apr 2026

chad

Only complaint is the airplane noise over head makes it tough to see in the am

Self

2/10

Poor

05 Apr 2026

Jobrul

staff is extremely rude

2/10

Poor

02 Apr 2026

Charles

I booked with them four different occasions, I was charged a extra 50 cash deposit each time and never got the money back.

Partner

4/10

Poor

31 Mar 2026

Tanbira

Basic one

Family_with_children

4/10

Poor

31 Mar 2026

S M Niazur

Breakfast is worst, staff members are basic and not helpful. It's a cheap hotel, so understandable.

Family_with_children

4/10

Poor

31 Mar 2026

Tammy

Room was not clean, transportation was prompt, staff was kind, breakfast was fair.

Partner

6/10

Pleasant

24 Mar 2026

Carlos

Staff was not very friendly but not disrespectful. Just one word answers. Parking lot not paved rooms need to be updated.

Partner

6/10

Pleasant

22 Mar 2026

Jose

Staff was great at check in and check out. Terr he room itself was ok, had issues with bathroom doors and smell of cigarretes

Self

6/10

Pleasant

21 Mar 2026

Lashane

The very first time I seen the pictures I was in love with the hotel, when I got there, the rooms looked at nothing like that. They say they in mix of upgrading the rooms they did give me the better room, but it was nothing like the pictures

Friends_and_family Family

4/10

Poor

17 Mar 2026

Cassie

Breakfast was bare minimum (toast, cereal, oatmeal, coffee), bed was stiff with one thin blanket, hair dryer was rusty and didn't work, and the shower wall had big chunks peeled back/off.
Plus we found out at check in that their parking was full so we'd have to pay more and park next door for our flight the next day so call and confirm they have space for you to park off you need it. The lady at check out said it's been that busy for 6 months.
Staff was nice but overall you get what you pay for, don't recommend. I've been pleasantly surprised by other cheap hotels but not this one.

4/10

Poor

15 Mar 2026

Richard

Everything in the room was either missing or broken and had a layer of filth on it. I am afraid to question what the stain on the sheets was. The bottom of the bathtub is breading. I tried to phone the front desk to no avail and had to go down just to get the wifi password.

Partner

8/10

Excellent

13 Mar 2026

Stephan

Very helpful staff, and the shuttle was very easy to order.

Self

4/10

Poor

13 Mar 2026

lisa

I’ll update my rating when I get a refund. Tried to check in and they didn’t have power. Told me they had no idea when they would be able to give me a room. I got charged by the property anyways despite not getting a room. They told me they would refund my money when they got power and I still haven’t gotten my refund.

4/10

Poor

27 Feb 2026

Terez

Didn’t match photos. Location was terrible. Cigarette smoke throughout the halls was very strong. The tv froze and cutoff often. Remote to tv didn’t work. We are sure the remote didn’t go to the tv. Front desk lady wasn’t nice when I asked for washed cloth because they only have one in room and it was two of us. One of the towels in restroom was dirty. The tube was dirty or needs new paint at least. We definitely will not be back. Came in town for a funeral and this place was the worst experience of the whole trip. Bedding was also damaged. They need to renovate or tear down and start over.

Friends_and_family Family

2/10

Poor

25 Feb 2026

Oliver

Our first room had to be changed to another because in the cold of winter the heater did not work and was blowing out cold air and the window was frosted on the inside.
Second room was better. The beds had tin bases. Everytime you went to the bed your feet hit the base and made a banging sound.
The breakfast was terrible! No coffee made, there were about 6 bagels with only grape jelly. When I asked for butter they said they were all out of it. The girl that checked us in was okay. The girl we talked to about changing rooms was very nice and helpful.
We had to have someone sign us into the television? Never heard of such nonsense and we waited for the elevator only to be told you have to hit the up button first then the down button to go down.Crazy!
The shuttle bus driver that took us to the airport in Detroit had to manage the front desk, keep the breakfast going and drive leaving the hotel with nobody until he got back!
Would I stay there again NEVER!!!!

Family

2/10

Poor

24 Feb 2026

Julie

The place is dirty. The TV didn’t work. You had to have Wi-Fi. No regular TV. Lots of strange people walking around people live there and are in and out all night. The girl at the desk was very nice and so were the two gentlemen that drove the shuttle from the airport I was almost afraid to sleep in the bed.

10/10

Exceptional

23 Feb 2026

James

Perfect for the price and the shuttle driver was awesome

10/10

Exceptional

17 Feb 2026

Hassane Jean Claude

Good

4/10

Poor

13 Feb 2026

Karen

TV didn’t work. Leaking fridge couldn’t be used. HVAC unit didn’t work

Leisure Self

4/10

Poor

08 Feb 2026

Louise

Sketch

Self

6/10

Pleasant

06 Feb 2026

Abubakr

There was no coffee and milk in the breakfast at 6:30 am. A lot of ppl including me left without breakfast. There was no one at the reception during that time to listen to us.

Business Self

4/10

Poor

01 Feb 2026

Tyree

It was horrible

2/10

Poor

27 Jan 2026

Tamara

Me and my partner were expecting a nice stay, we booked for the jacuzzi suite. We got there and the floors in our room were super dirty. No problem we went to the desk and asked if they can sent housecleaning which they did. After a few hours, we went to go start our jacuzzi and the hotel room had NO HOT WATER. No water at all actually. I called front desk and they insisted there was nothing they could do until another manager got in and the pipes were frozen. Not my problem and I paid extra just for the room. The fact that they let us book that room knowing the pipes were frozen is so wrong. I paid an extra $60 just so I can stay in a jacuzzi room just to be told they couldn’t do anything for us and had to put us in a standard room. What we thought would be a romantic night turned into the worse. no amenities and the hotel definitey does not look like the pictures. I will not be staying here again and trying to get a refund for my money which I still haven’t, along with a $50 deposit. This stay was so upsetting

8/10

Excellent

19 Jan 2026

Tania

I couldn't use the jacuzzi because the paint was piling but everything else was good

Leisure Partner

4/10

Poor

12 Jan 2026

Brooke

Would not recommend staying here. Smells like weed, the hotel lobby does not look like the pics. Pretty sure people live here permanently. The rooms were kind of clean, but the beds are terrible. The only nice thing was that they did take us to the airport for free. But I would not stay here again.

Leisure Friends

2/10

Poor

12 Jan 2026

ANKUR

Airport shuttle delay and misdirection
Strong odor in the room
Missing bathroom trash container
Loose wooden flooring
Soiled blanket and delayed replacement
Insect in the room
Cutlery hygiene
Broken latch affecting privacy and security
Continuous noise impacting rest

Leisure Self

10/10

Exceptional

10 Jan 2026

Dylon

Coffee maker wasnt working and mattress was stiff better bedframe not metal

Leisure Partner

4/10

Poor

31 Dec 2025

Amandeep

Room bed is not good and bathroom

2/10

Poor

31 Dec 2025

JAJDEEP

This was the worst experience I had.
Only one light working inside my room.
No water for customer kiosk machine was down. Front desk did not have water to buy from. Trying to kill guest with thrust unless you are ready to drink toilet tap water. Asked front desk for help, poor front desk guy was not properly guided after he came back from vacation. Lady at in the morning was sweet to drive me to the airport which was free according to their advertised agenda in Expedia.
I would definitely like Expedia to ask me more about it as i also have the proof about what I experienced.

Leisure Self

2/10

Poor

31 Dec 2025

Mithu

Staff was rude. Asked for remote for tv didn't give. No respect for guest. There are two ladies over there who are the trouble makers.

Leisure Family

8/10

Excellent

27 Dec 2025

Korena

Great price for my tight budget this trip. It’s not luxury but it was perfect and clean. The staff was very friendly. I’d recommend it for an inexpensive stay.

Leisure Family

2/10

Poor

23 Dec 2025

talwinderjit

Very rude receptionist, smell all over of weed cigarettes inside and rooms bed were very noisy. Couldn’t sleep at all, stayed with family and not a good hotel at all.

Leisure Family_with_children

4/10

Poor

23 Dec 2025

Pritam

The room needs a lot of attention...from broken washroom locks to damp wall from broken lights....

Leisure Family_with_children

4/10

Poor

20 Dec 2025

Angela

None of the outlets worked and they were broken. We only stayed there because our flight was early.