Sheraton Kuching Hotel

Malaysia , Kuching and Sarawak
Kuching, 2, Jalan Padungan
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50 reviews shown

10/10

Exceptional

02 Mar 2026

Gary

Friendly staff and clean room

Family

10/10

Exceptional

04 Feb 2026

Musyiri

Yes, everything is very good

Business Self

6/10

Pleasant

28 Jan 2026

Jervis

The room wasn’t assigned as requested. The hotel extended the previous guest staying in the room requested beyond the check in time. This is the third time this has happened

Partner

10/10

Exceptional

05 Jan 2026

sudarsono

Good enough, too high expectation of the hotel to the pricey

8/10

Excellent

08 Dec 2025

Laura Marie

Great breakfast and location! Room cleanliness could be improved.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Nai Liang Joel

Spectacular view from room on the 21st floor. Very spacious and elegant interior design. Super comfortable bed and linen.

Leisure

10/10

Exceptional

06 Nov 2025

Erviana

Great and spacious room

Leisure

10/10

Exceptional

30 Oct 2025

chloe

The pool was lovely. Veautiful view. The hotel was clean and the staff were friendly

6/10

Pleasant

26 Oct 2025

Russell

Room smelt like sewage the moment we entered. Had to repack everything and moved to another room after requesting for a room change. The flush in the new room didn’t work on my third night and had to wait for the repairman around midnight. The staff and service was fantastic though, they did their best to try to make my stay comfortable. Disappointed that I couldn’t register this trip into my Marriot Bonvoy membership too

10/10

Exceptional

20 Oct 2025

Glenn

Nothing to fault

Partner

10/10

Exceptional

12 Sep 2025

Richard

Worth a visit

Really beautiful hotel, fantastic friendly and helpful staff.
Delicious breakfast

Self

10/10

Exceptional

01 Sep 2025

Wan Khairul Azmir

Nak ke mana man pon senang

10/10

Exceptional

09 Aug 2025

Chia Hwei Celine

Convenient location in the heart of the city. Within walking distance to the Kuching Waterfront and the usual tourist spots. Hotel staff are generally helpful and friendly. 1 receptionist who weren't so forthcoming with making recommendations, appears a bit clueless and lacking in initiative when I asked what is there to see within walking distance around the hotel. 1 restaurant staff also failed to inform me that an item on the menu was not available and did so only after I have waited nearly 30mins for my food. I think these 2 instances are where further customer training could be enhanced further.

Leisure Partner

10/10

Exceptional

09 Aug 2025

Yin Keow

I have not subscribed in the Breakfast option, as my work required to leave the hotel early. However, it's convenient to access to local food around the hotel, it's all walking distance.
The Bed was comfortable. i sleep like baby everynight. i have spent a week in the hotel. Nothing to nitpick. Overall, its a good choice of hotel

Business Self

2/10

Poor

07 Aug 2025

Jesmie

Pillow was not comfortable, i had neck pain the next day for the entire day. Shower head wasn’t functioning too.

Business

2/10

Poor

06 Aug 2025

Jesmie

Bad service experience

Location is good. However service is terrible and they treat customers who booked via hotels.com as second class customers

Business

10/10

Exceptional

03 Aug 2025

Rebecca

Comfortable and pleasant

Hotel is mew and near amenities. It’s safe and clean.

Partner

6/10

Pleasant

06 Jul 2025

Kathleen

What should have been a pleasant stay was marred by an incident that could have been resolved in a minute but wasn’t.

I accidentally broke a drinking glass in my room. I rang for Housekeeping to come and clear the mess. It took them 30 mins. to do so, but in the meantime they rang me to say I would be charged for breaking the glass. My understanding is that hotels treat such incidents as minor and they would absorb the cost of a broken glass. Anyway, when the cleaner came to my room he was armed with a vacuum cleaner and a plastic bag. He proceed to pick up the broken glass by hand and I told him to use a brush or he could cut himself. He then left and came back with a rag and swept up the glass with it. I thought ‘Gosh, Sheraton can’t afford a brush?” I decided to mention this incident to Customer Services. I sent them 2 emails but, to date, have not received a response. On checking out I mentioned this to the receptionist and he said that it was Sheraton’s policy to charge guests for breaking glasses. I googled this but found that it was not so. Is this a policy of Kuching Sheraton only? Also, i noticed on my first stay there the concierge and his team were most welcoming, friendly and helpful,. But on this 2nd visit I noticed they only attended to VIPs and those who pulled up in Mercs or BMWs, not those in Grab Protons.

I’ll think twice about staying there again.

Leisure Self

10/10

Exceptional

03 Jul 2025

Melanie

Amazing hotel with super friendly staff

Leisure Self

6/10

Pleasant

14 Jun 2025

Jesmie

Room started to smell albeit a relatively new hotel. Hotel staff service level is extremely poor

Business

8/10

Excellent

06 Mar 2025

Verified traveler

A good location and pleasant environment

A pleasant environment but needing a bit of extra oversight from management to improve attention to general housekeeping and service in certain areas. A new manager has just arrived who we believe will look to address these issues. Took feedback on board and keen to remedy. In a good location though. The Japanese restaurant on the penultimate floor is very good quality (albeit is independent to the hotel so take payment card).

Partner

10/10

Exceptional

02 Feb 2025

Jeffrey

Nice hotel, excellent staff.

Leisure Partner

8/10

Excellent

31 Oct 2024

May

Their service stood out. Always ready to assist and accomodate.
Housekeeping needs to do beater. Daily room cleaning is inconsistent. Towels were a hit and missed. On some days the room was immaculately cleaned and tidied up while on other days it looked like a rushed job.

Leisure Partner

8/10

Excellent

29 Sep 2024

Verified traveler

Still “starting up”!

Still not fully commissioned. Corridor stinks. No bell service!

Partner

10/10

Exceptional

20 Sep 2024

Qarina Damia

As above

Business_and_leisure Family

10/10

Exceptional

19 Sep 2024

Mohamad Yusof

Near enough to waterfrong

Leisure Family_with_children

6/10

Pleasant

02 Sep 2024

Verified traveler

The front desk is too slow (check-in/check-out) - not up to Sheraton standards. Not adequately staffed.

Business

10/10

Exceptional

20 Aug 2024

Verified traveler

Location is convenient, near Sarawak river front. walking distance to lots of shops and china town area. Room is clean n spacious. Very comfortable bed for a good sleep (king bed)

Partner

10/10

Exceptional

09 Aug 2024

Jeff

Good

10/10

Exceptional

21 Jul 2024

Luke

Great hotel

Well located hotel which is close to the waterfront and had a great pool. It seemed to be quite business focused, which is fine as it meant there were less people in the pool (which has amazing views of the city) than would be expected if catering to couples and families.

Slight downside in that I had to ask every morning for a second towel as they kept giving us only one, again maybe because of the business focus.

Breakfast was very good and staff very attentive.

Partner

10/10

Exceptional

15 Jul 2024

Kai Wing

Good location and services

Good location and services.

It was a great surprise that there was no balsamic/vinegar in the salad area (even I have requested twice), although many salad creams. It is a common knowledge that olive oil and balsamic/vinegar must be offered for salad. In addition, it is also a common knowledge now that salad creams are not healthy. Therefore must provide olive oil and vinegar for salad. Maybe the cooks need to be updated in catering knowledge.

Self

6/10

Pleasant

14 Jul 2024

Leong

A 5 star hotel that deserved only 3

Would have given it a 5 star rating as I was very impressed initially with the service, room condition, etc. As I stayed on then i realised there are a number of issues. Though it is a less than a year old the hotel has certain areas barricaded due to repairs? or structure not completed? Phone line for the whole hotel was completely out of service from 12 - 13 July.
Then I discovered that amongst the 3 rooms we (friends) stayed in and we all booked the same Superior rooms, my room and another friend's were on the 7 and 5 levels. The other friend was on level 10 with better view. To add insult to injury, his room has a coffee making machine.
Room service was also another issue. Bath towels not replaced though left on the floor, found them hanging up again, face towels were absent and even floor mat/towel was missing. Even tea packets were not replaced even though container was empty. All these happened on different occasions.
Seriously we (all of us) had decided we would not stay here on our next return. We had stayed in other so-called not 5 star hotels in Kuching but as bad as this.

Friends_and_family Friends

4/10

Poor

14 Jul 2024

Sheraton Kuching not ready.

The hotel is not ready to receive guests. The room was shaggily done and dont supply enough towel. We have to call room service for more towel. On another occasion there were no bath towel. It dont even have masking tape or sting even asked. It is a complete disastrous stay.

Partner

10/10

Exceptional

10 Jun 2024

Melissa

Beautiful hotel, breakfast was amazing! Staff very friendly and helpful

10/10

Exceptional

09 Jun 2024

Verified traveler

Nice & New hotel

Nice & new hotel. Very nice view from swimming pool. Buffet Breakfast is normal not outstanding.
Huge affordable seafood place next door.

Friends_and_family Family

10/10

Exceptional

03 Apr 2024

Alan

Great condition

Great condition

Business

10/10

Exceptional

09 Feb 2024

Chao Yang

new hotel...

Leisure

6/10

Pleasant

24 Jan 2024

Verified traveler

Hold On

Not ready open yet. Lots of thing still unable to be use. Staff friendly.

Partner

8/10

Excellent

08 Dec 2023

Verified traveler

Still not ready

Excellent service by the staff at the check in and concierge. but hotel is still rectifying many defects around the hotel and in the rooms. the facilities are mostly not ready. Gym, pool, Japanese restaurant, are all not available. We also can’t go up to the top floor to look at the view since these facilities are located up there and the lift buttons and disabled. Yet they are charging full rate for this period. Check back again next year after March maybe, if you want to use these facilities. We were able to check in early which was great.

Partner

10/10

Exceptional

07 Dec 2023

Tony

The view

Leisure Family_with_children

6/10

Pleasant

28 Oct 2023

Sha

Normal

10/10

Exceptional

27 Jan 2026

hani

Gorgeous room, the most comfortable bed, pillows and duvet. Great location. Wonderful staff especially Sheryl (something like that), who checked me in. She was very sweet and pleasant. I will definitely stay here again!

Self

8/10

Excellent

03 Dec 2025

Koshu

部屋は綺麗でスタッフの対応も良かった。クチンに行く際には次もここに泊まります。

Business

10/10

Exceptional

04 Sep 2025

Ming

满意