Astana Wing Riverside Majestic Hotel

Malaysia , Kuching and Sarawak
Kuching, Jalan Borneo Off Jalan Tunku Abdul Rahm P O Box 29
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50 reviews shown

8/10

Excellent

20 Feb 2026

See Kuok

Overall OK. Bed too soft. There are rooms to improvement.
Mold at shower room and coffee stained on the mug
Staff are friendly and problem are attended promptly

Family

8/10

Excellent

12 Nov 2025

Musyiri

Overall is ok, statisfying

Business Self

4/10

Poor

09 Oct 2025

Stephen

The condition of the rooms was very substandard, they were not cleaned or serviced well at all. First room I tried had no towels, no soap, not bottled water, no coffee and dirty glasses.
If it was not for the nice staff it would get a ZERO rating. Would I stay again, highly unlikely unless the city was booked out. Very disappointing stay.
It was probably nice 30 years ago, but not today, would suggest it has never been maintained since it was built.

Business Self

6/10

Pleasant

27 Jul 2025

Joseph William

The hot water to the property was problematical.
We asked for the sink in the bathroom to be fixed but it didnt happen in the week that we were there.

Leisure Partner

6/10

Pleasant

07 Jul 2025

Sandra

It's a Dump!

The place is worn down. Smells old even. No hand towels provided, breakfast buffet options were gross, sink had mould round the drain hole, room-service tray which we left outside the room was not cleared till 2 1/2 days later (Housekeeping said they would inform the restaurant when we called).
Its saving grace was the pleasant and helpful staff around the hotel.

Partner

4/10

Poor

29 Jun 2025

Jay

Less than average experience

There wasn’t bath towels, shampoo and bath gel in the toilet when i got into the room. They were sent after 30-45 minutes after I informed the front desk. The toilet bowl and toilet seat has stains. The bath towels were yellow-ish instead of white. Last but not least, out of 3 elevators only 2 were working during our stay.

Partner

8/10

Excellent

16 Jun 2025

Musyiri

Semua ok lah, breakfast sedap

Business Self

8/10

Excellent

19 Mar 2025

Verified traveler

Pleasant but….

The pillow case and bedsheet were not clean. Some black stains.
The flushing in the toilet needs to press a second time before it stops.
The lights in the room are blinking. They should be changed.
The toilet’s tiles are in need of a good scrub!
The staff are pleasant though.
Overall the location is good, the facilities are in need of an upgrade.

Friends_and_family Friends

6/10

Pleasant

20 Dec 2024

Karen Anak

The services in general is rather slow and required repeating/re-asking the for the services (asking for towels to be sent to the room- room only had one bath towel for a two person reservation; had to call again for porter services after waiting close to 20 mins). Location is strategic but the property and services were mediocre.

6/10

Pleasant

18 Dec 2024

Poh ching

Room cleanliness not so satisfactory. Air cond ventilation cover / surrounding area with dust.

Room housekeeping not well managed.

Business Self

4/10

Poor

02 Dec 2024

Josie

Horror

The hotel chamber maids are lazy. During our five days stay they only came to make the bed and replenished water. The room was never sweep or vacuumed, the bathroom never tidied and cleaned. When we called the reception and requested for room cleaning, the cleaners never appear. Sometimes they just left the bath towels or toilet papers outside the room door.
The whole corridor stings. The car park under the hotel showed signs of sewage lickage. It is one hotel I won’t stay again and will warm traveller’s about it.

Partner

6/10

Pleasant

15 Nov 2024

donald ian george

Convenient for everything. All walkable.

Leisure Self

2/10

Poor

02 Nov 2024

Charlie

Had a very unpleasant stay at Astana Riverside. Check in was very bad because the hotel wanted us to pay the rate which was much higher than what we booked on Expedia. I have been an Expedia member for a long time and this was a first ever when a hotel wanted to charge differently than the rate that was booked. After speaking to the manager this was resolved but it took a long time for check in to be processed. The room was very disappointing too. Broken chair and no towels when we got there. Had to wait 1 hour after calling several times to get the bath towels delivered. Really not worth it, absolutely terrible hotel for the price we paid (RM 950 for 2 nights).

Leisure Partner

10/10

Exceptional

29 Oct 2024

Room is very clean with friendly staff. Easy to check in and out. Just ppposide the waterfront that makes it acomplte enjable stay.

Leisure Partner

10/10

Exceptional

12 Oct 2024

Glenn

Comfortable Stay in Kuching

Upon arrival we were upgraded to an Astana suite room which was a very pleasant surprise. The room which included a separate kitchen / sitting/ dining room was well equipped and the beds were extremely comfortable. For dinner we decided to try the fine dining at Suasana on the 18th floor. What a disappointment that was. After waiting over an hour for the food it was just lukewarm. In defence of the chef, it was tasty but it had clearly been waiting some time for someone to deliver it to the table.

Partner

10/10

Exceptional

05 Sep 2024

donald ian george

The town is very close and restaurants are within walking distance. THhe riverside is across the road. Great place to stay.

Leisure Self

10/10

Exceptional

12 Aug 2024

Florence

Lovely place to stay, spacious room, nice staff, great shower, just an all round nice place. Would love to stay again sometime :)

Leisure Self

8/10

Excellent

01 Jul 2024

KARTINY BINTI HAJI

Swimming pool great. Gym areas a bit dirty. No safety label. No hand soap Gym toilet sink areas dusty. Limited tv channel.

Leisure Partner

8/10

Excellent

04 May 2024

GEOK LIM

Front desk staff is very good ,,,, except breakfast buffet is disappointed

Leisure Partner

10/10

Exceptional

02 May 2024

Alvin

Always stay here - it’s so central to everything

Leisure Self

8/10

Excellent

10 Mar 2024

Steve

Excellent

6/10

Pleasant

23 Feb 2024

Zon

Location was good

10/10

Exceptional

17 Dec 2023

Tek

Great location and beautiful river view.

6/10

Pleasant

10 Dec 2023

swee lin

White Towels are not white so not sure how clean. Bathroom isn’t clean but decent water pressure

8/10

Excellent

10 Nov 2023

mary

its a fantastic experience

Partner

8/10

Excellent

04 Nov 2023

Eugene

Great location

Great location, but not many amenities. The skybar was cool and being close to the river a plus

Business

4/10

Poor

01 Nov 2023

Hock Cheow

The room not clean even at 4pm have to call the reception.

Business Self

10/10

Exceptional

28 Jul 2023

Shung

Comfortable stay

The location is quite good, with a view of the river. Within walking distance to old town. Amenities are basic, matching the price paid for. No issue with cleanliness.

Self

10/10

Exceptional

13 Jun 2023

Poh Lian

only air conditioning not cold

Leisure Self

4/10

Poor

07 Apr 2023

Alwin

The hotel is fine but not the staff. Lacking of basic amenity like hair dryer is a surprise for me. It took 3 calls and 1 hour later to receive it via reception counter.

Was charged twice for the hotel bill as well. Have to call Expedia to settle the bill.

Inconsistent customer service where they agreed to allow me for late checkout at 1pm. 12.30pm called me to checkout.

Upon checkout, I passed the cards to the reception who is happened to be the duty manager. Process my checkout halfway through, he decided to pass my checkout process to his staff and I have to wait for the staff to process all over again. And the duty manager continues with his phone.

Business

10/10

Exceptional

20 Dec 2022

Terence

Needed just one night to rest before flying off the next morning. Room was new and clean which was the best part. Service was on par and private transport was easy to locate and pick me up.

Friends_and_family Friends

6/10

Pleasant

27 Sep 2022

Kuet

Bathroom basin without stopper. Light in room very bad .the amenities

Business Self

4/10

Poor

27 Aug 2022

Verified traveler

Staffs are friendly but room is not clean

Most staffs are friendly and helpful. Lobby look nice and decent but unfortunately the room is bad. It is not well lit. It’s dark that you can do reading. The toilet is badly stained and basin is clogged. Room is dusty. Water dispenser is outside the room - 1 unit per floor so u have to walk out to get drinking water.

Business

6/10

Pleasant

04 Aug 2022

Lawrence

Clean Hotel.

Returned visit. Doorman is as Friendly as ever. However the room give this time looks a bit more tired. Sheets and towel still smells washed but there is a baby cockroach playing hide and seek in the toilet.

Business

8/10

Excellent

04 Aug 2022

Lawrence

Clean hotel at a good price.

Reception during check in was frosty. But room is clean and sheets and towel smells washed. Good initiative on providing water cooler on each floor to reduce wastage of plastic drinking bottles. Just hope that the filters in those coolers are routinely replaced.

Business

8/10

Excellent

25 Jan 2022

Mohamad Azizul Hakim

Everything just good

Business

10/10

Exceptional

18 Jan 2022

Mohamed Huzaifah

Clean and comfortable.

Business Self

8/10

Excellent

27 Nov 2021

Suhaili

Very convenience and pleasant officer.❤️

Leisure Family

6/10

Pleasant

17 Feb 2020

Sharin

Near the river where you have food stlls at night. Near malls for easy dinings

Business Self

8/10

Excellent

01 Feb 2020

Verified traveler

Great location

Friends_and_family Family

8/10

Excellent

19 Jan 2020

Verified traveler

Nice hotel by the river bank

Leisure Family

8/10

Excellent

31 Dec 2019

Verified traveler

Great location

Clean and spacious rooms. Great location!

Partner

10/10

Exceptional

08 Dec 2019

Sharin

Good location, near waterfront and also shopping centres are within walking distance

Business Self

6/10

Pleasant

13 Oct 2019

Basil

????

our room was infested by cockroaches otherwise comfortable!

Partner

8/10

Excellent

12 Oct 2019

Sharin

Its just infront of the waterfront with good view. Variety spread of food for breakfast.
However there are cockroaches seen in the room.

Business Self

8/10

Excellent

25 Sep 2019

Verified traveler

Great sized room. The room was clean. The staff are nice... Wonderful location and the river view was breathtaking..! :)

Business_and_leisure Family

4/10

Poor

11 Sep 2019

Verified traveler

The are cockroach(s) in the the room and sound proof are quite back and lack of facilities and parking is very inconvenient. Near to waterfront is only thing good.

Leisure Partner

10/10

Exceptional

04 Sep 2019

Verified traveler

The room is new and very clean. The view of Sarawak River and landmarks from the room is spectacular.

Leisure Family_with_children

8/10

Excellent

26 Aug 2019

Verified traveler

Location very good...many restaurant/cafe nearby.

Business Partner

8/10

Excellent

20 Aug 2019

Wong

I booked the river view room. The room overlooks the Sarawak River which is absolutely stunning during sunset and night. The bed was comfy, we were given 4 pillows for 2 people. :) the only problem was the toilet was slightly stained, which might be a turnoff for some. By all means, a nice stay. Location was good. A branch of Mira cake house was right opposite the hotel which is great for people who need to bring kek lapis home.

Leisure Partner