The Waterfront Hotel

Malaysia , Kuching and Sarawak
Kuching, 68, Jalan Tun Abang Haji Openg
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100 reviews shown

10/10

Exceptional

11 Feb 2026

Gregory

Room clean and tidy. Staff friendly and prompt to assist.

Leisure Partner

10/10

Exceptional

12 Dec 2025

James Clifton

Breakfast was varied and mostly delicious. The staff service was par excellent. Loved the place.

Leisure Family

10/10

Exceptional

05 Dec 2025

Krishnar Muthukumarasamy

Yes to both. Our side look is very ordinary. Dirty wall . Rundown walls and windows

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

David

Excellent staff location and environment.

10/10

Exceptional

30 Oct 2025

Chong Tian

Clean room, friendly staff, excellent location

Leisure Family

8/10

Excellent

08 Oct 2025

Stella Yee Hoon

We booked a premier 2-bedroom apartment. The main room was lovely, bright and great view of the river and the surrounding. The 2nd room and the common seating area had much improvements needed. The areas smell from a lack of sunlight and ventilation. While it is not possible to reconfigure the rooms, the 2nd bedroom and common seating area could benefit from brighter condition and air purifier.

Leisure Family

6/10

Pleasant

27 Sep 2025

Craig

Bathroom fittings need renewed or updated. The festival karaoke was at the front of the hotel and the noise was horrific

Leisure Partner

10/10

Exceptional

29 Aug 2025

Zul-Azri As-Saad

Hotel was on top of a shopping mall and at the waterfront centre. Near to places of interest. Breakfast options was great

Leisure Friends

8/10

Excellent

27 Aug 2025

sarah

This is an old hotel. But it’s very charming. Not 5* but still good. Staff were all lovely. Breakfast buffet is amazing.
The gym is good. The pool
Is a nice environment but the water was cold. We enjoyed the pool bar a lot with a great view over the river.
It’s a well located hotel and the trips all pick up here.
Room was large and comfortable. Shower was excellent. We’d definitely stay again.

Leisure

6/10

Pleasant

15 Jul 2025

Verified traveler

Very tired property

Terrible check in experience , huge suite but extremely tired , free standing bathtub which was not fixed to the floor . Dirty carpet , windows not closing very well or with screws. Tired hotel, definitely not 5 or 4 star property. Limited buffet , forget the croissants , impossible to eat …

Friends_and_family Family

10/10

Exceptional

12 Jul 2025

Khairiana

Has always been my stay when in Kuching

8/10

Excellent

23 Jun 2025

David

Stayed in a club room. Very easy checkin via the club lounge. Room was clean and comfortable and quiet. View over the river from the club lounge was beautiful. Cocktail hour 5-7pm had good quality food, including local food options to try, and reasonable quality wines. Direct access to shopping mall and easy walk to Chinatown and restaurants

Business Self

10/10

Exceptional

30 May 2025

Khairiana

It is so accessible and my choice of stay when I am in kuching.

Business Self

10/10

Exceptional

26 May 2025

Kevin

Great location

Great location and very helpful staff. Rooms are looking a little dated but they are large and very comfortable. Great bed. Very good breakfast. A little black mould around the shower that should be removed. But this is a minor flaw for an otherwise excellent hotel.

Business

10/10

Exceptional

17 May 2025

Jae

Great hotel - lovely rooms!

10/10

Exceptional

23 Apr 2025

Khairiana

Sp convenient and staff are amazing

Business Self

10/10

Exceptional

11 Apr 2025

Hiroko

The hotel is connected to the shopping mall so it's really convenient. We really enjoyed the club lounge (staff there is really nice!) and they even provide the airport transfer for free which is a big plus. We didn't expect too much of the hotel but the hotel is much nicer than the photo on their website. We strongly recommend to stay the club room if your budget allowed.

Leisure Friends

10/10

Exceptional

07 Apr 2025

Christina

Great location and hotel. Can’t fault any aspect of the hotel.

Leisure Friends

10/10

Exceptional

25 Mar 2025

Lawrence

Excellent location, great service, so close to the waterfront promenade. Don't forget to visit the pool!

Leisure Family

6/10

Pleasant

09 Mar 2025

Kazunori

I stayed short, so I have nothing especially.

Business Self

10/10

Exceptional

08 Mar 2025

Lai Mun

Very nice and staff friendly. Perfect location and highly recommended!

Business_and_leisure Family_with_children

10/10

Exceptional

21 Feb 2025

Andrew

Lovely place to stay. Lovely staff who were very helpful. The pool however was closed when we were there for maintenance and then a private party which was very disappointing.

Leisure Partner

10/10

Exceptional

06 Jan 2025

John

Perfectly located to very nice areas for food, walks, etc. Staff were very friendly and helpful. I really enjoyed my time at the Waterfront hotel

Leisure Self

10/10

Exceptional

31 Dec 2024

Khairiana

Very convenient. Mall just below and easy to get food.

Business_and_leisure Self

8/10

Excellent

28 Dec 2024

Vonne

Great overall. We spent 13 nights there and enjoyed our stay very much.

8/10

Excellent

28 Dec 2024

Vonne

Great location for the hotel at the waterfront and above the Merkada shopping centre. Very friendly and helpful staff. We stayed on the executive floor with all day access to the lounge. They offered a sufficient breakfast in the lounge but had limited choices for a vegetarian diet in the evening. It looked like a great menu for meat eaters though for hors d’oeuvres. Also, happy hour was restricted to wine and beer. Beautiful views from our room and lounge.

Leisure Partner

10/10

Exceptional

19 Dec 2024

Matthew

Love this hotel - friendly staff reflect Kuching itself. Amazing room service, access to shopping mall in hotel, great views, amazing breakfast buffet, I want to go back !

Only small complaint might be that the elevators are slow and get busy with shopping mall users, wedding and conference guests, etc - but don't let this small matter deter you from staying here !

Leisure Partner

8/10

Excellent

12 Dec 2024

nagavalli

It is too pricy.

But staff are very nice. The executive lounge is pleasant. En Amirul at 11th Floor Executive was very professional and extremely helpful.

10/10

Exceptional

25 Nov 2024

Liong

Wonderful hotel/stay

A nice and wonderful hotel near Kuching water front. Have no complaints here and will definitely stay here again the next stopping in Kuching, Thanks for the great hospitality given.

Self

10/10

Exceptional

23 Nov 2024

TRONG

We will come back again

Leisure Family

10/10

Exceptional

17 Nov 2024

Blessing

The ease of check in was very convenient as we were able to check in before the stipulated time.

In terms of location, you have the convenience of being located on the river front and doorstep of a mall, but also shielded from the noise and hustle and bustle should you not be a shopping fan!

The breakfast buffet had a wide variety of options. The Food and Beverages manager on the evening of Sat 16 Nov 24 was outstanding; He took the time to recommend and explain the local dishes. Jee is also worth mentioning as she went above and beyond in her service.

Great place to stay - would come back again.

Leisure Partner

10/10

Exceptional

13 Nov 2024

Lorraine

What a fabulous hotel. We were on the club floor which definitely makes a difference as we had afternoon tea and cocktails included. The club lounge overlooks the water and is magnificent. Room was good but as we had a twin room did not have water views unfortunately. Staff were extremely helpful.

Leisure Friends

6/10

Pleasant

08 Nov 2024

Edwin

The shared parking facility with the adjoining mall makes parking for hotel residents a great inconvenience especially during a time when there are events such a the Regatta going on last weekend.the hotel should have a separated parking facility just for hotel residents.

Leisure Family

10/10

Exceptional

07 Nov 2024

Megan

Closeness to the waterfront and helpful service.

Leisure Self

4/10

Poor

26 Oct 2024

Verified traveler

Apart from breakfast, nothing is impressive. Also it is close to the waterfront and occasionally the road is block for any events around hence unexpected traffic jam occurs especially over the weekend.

Business Self

8/10

Excellent

19 Oct 2024

caroline

Overall pleasant stay with friendly staff. Large room but a bit tired, hotel in need of refurb, certainly redecoration. Breakfast good selection. Good location. Swimming pool in shaded area, open but recessed under a roof so no sun and cool water. No outside space any where to enjoy the sun, except a small space for the smokers! From previous reviews was expecting top notch! It wasn’t!

Leisure Partner

10/10

Exceptional

04 Oct 2024

Cameron

Couldn’t ask for a better location. Top notch property all around

Leisure Self

10/10

Exceptional

05 Sep 2024

Verified traveler

Nice Staff. Convenient to shopping and sights. Nice view too.

Partner

10/10

Exceptional

05 Sep 2024

Gail

We liked the convenience to the Sarawak Waterfront. Lots of eateries and cafes. We were on the executive floor which includes a light breakfast and High Tea, for us it was more private and quiet with a wonderful view of the Sarawak River.
The staff are all very attentive.
What didn’t I like!
You have a Nespresso coffee machine in the room but you only get four capsules on arrival. If you want some daily you have to pay for them. Never have I been to a hotel that includes a Nespresso machine and you don’t get daily espresso capsules. For me this was disappointing.
The gym needs attention as the aircon doesn’t work well and some of the equipment needs updating.

Leisure Partner

10/10

Exceptional

02 Sep 2024

Jacqueline

We loved this hotel! We stayed on the club floor - exquisite service. The breakfast was vast and delicious, the location was as central as you can get, and being attached to the mall was really cool!! I would definitely recommend this hotel !!!

Partner

10/10

Exceptional

19 Aug 2024

Lay Hoon

Good

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Bryan and kerry

The staff are amazing. They can’t do enough for you .

Leisure Partner

10/10

Exceptional

29 Jul 2024

I had a great stay experience here. A 15min drive from the airport RM38. The hotel is conjoined to the multi level mall/shopping complex complete with food court, supermarket and many shopping opportunities, also an infinity pool. At night I enjoyed the river light show from my room which went for about 20mins Friday & Saturday. Staff were amazing! Spoke fluent English & extremely helpful. Definitely recommend

Leisure Self

10/10

Exceptional

19 Jul 2024

Randall

Nice clean hotel attached to shopping mall. Walking distance to river.

Leisure Partner

10/10

Exceptional

16 Jul 2024

Mariana

Large hotel near the promenade and the pedestrian bridge over the river, which makes it extremely convenient for visiting sites on the opposite bank. Near museums, historic sites, boat tours. Adjacent to a shopping mall with a food court. Large, comfortable room. The river view from our room was absolutely stunning! Nice breakfast buffet with occasional live music performances. Highly recommend!

Leisure Partner

6/10

Pleasant

15 Jul 2024

Belinda

Great location above the shopping mall, extremely walkable and felt safe. Staff were helpful.

Leisure Self

10/10

Exceptional

23 Jun 2024

Tan

Nice hotel

Near the waterfront and chinatown. Located with a large shopping center. Breakfast good with great variety.

Partner

10/10

Exceptional

21 Jun 2024

Mahmud

Pros: 1) The hotel is link to Plaza Merdeka Shopping Mall. (Go down the hotel lift it's at G Level or LG Level.) Plaza Merdeka has good food at Level 4, food court inclusive other restaurants. 2) It's a walking distance 3-5 mins to Hana Bridge. 3) You can look for souvenir at the nearby Jln Main Bazaar, also about 4-5 mins walk. It has a whole stretch of shops along that area. 4) Don't forget to purchase Kek Lapis at \"Kek Lapis Mama Su. Shop \" It's well recognize among the locals. 4) India Street is also nearby about 3-4 mins walk. Just behind the hotel. (You can purchase souvenirs at this area.) 5) The hotel using an advance system for the communication between hotel staff and hotel guest.

Cons: 1) The digital button to activate the hotel room \"Do not disturb, Bell, Make up room, was faulty. Unable to resolve by the Maintenance. (So I have to use the manual tagger indicating \"Do not disturb.\"

Leisure Family

10/10

Exceptional

06 Jun 2024

Yark Khwee

Very close to Carpenter Street and the Riverside. Convenient location. Provide lemon water and coffee/tea plus cookies at lobby whole day is a plus.

Leisure Family

10/10

Exceptional

23 May 2024

Soon Chye

My favourite hotel each time I visit Kuching.

Leisure Family

10/10

Exceptional

04 May 2024

Michelle

The Waterfront is a fantastic hotel in a brilliant location. Our room (as many others) had a wonderful view across the river to the golden roofed Sarawak State Assembly building and the Astana Palace and entertained us with a fabulous water fountain and light show every evening. The staff were brilliant, so friendly and helpful. We loved the hotel and Kuching. The only thing we didn’t like was the toilet seat, which was not of a quality to match everything else about the hotel. Overall, we would certainly recommend it.

Leisure Partner

10/10

Exceptional

04 May 2024

martha

The staff are all really friendly and helpful. The location is perfect for sight seeing, good restaurants close by and museums. The view across the river is fabulous.

Leisure Self

8/10

Excellent

26 Apr 2024

Betty

Overall experience was good, friendly and helpful staff. Good location. Some rooms need updating, wish there was plug-ins in bathroom.

Leisure Family

4/10

Poor

16 Apr 2024

Beatrice

Location

8/10

Excellent

10 Apr 2024

Roy

Unique location, very friendly and helpful staff

Leisure Partner

10/10

Exceptional

02 Apr 2024

Mayank

The breakfast at the hotel was great

Leisure Partner

8/10

Excellent

30 Mar 2024

Sze Guan

Time to refurbish the room. Connecting room door not well locked

Leisure Family

10/10

Exceptional

29 Mar 2024

Michael

Staff are friendly and helpful . Spacious room with lovely view of the river. It is in a very convenient location, next to a shopping mall . It is also near the Sarawak museum of culture which is well worth a visit.

Leisure

8/10

Excellent

28 Mar 2024

Swee Choon

能包容一切都好，能同全一切更好。

酒店服务人员从前台到客房都非常友善，服务态度一流。
房间清洁度令人满意，我们住了千晚，可惜最后一晚碰上清洗水管，水很脏。应事先通知房客会造成不便。
整体满意，小遗憾是隔音欠佳，宗教颂经声大。

Partner

8/10

Excellent

22 Feb 2024

James

Very well positioned. Helpful staff. Good facilities. We were in Suite on floor 11.

10/10

Exceptional

13 Feb 2024

Robert

Friendly and helpful staff. Very close to the main area of the riverfront.

Leisure Partner

10/10

Exceptional

27 Dec 2023

Lynette

The property was spotless, well maintained and attractive. Beautiful Christmas decorations. Super friendly and helpful staff in all aspects of the hotel.

Leisure Partner

10/10

Exceptional

18 Nov 2023

lim

good location !

Leisure Partner

10/10

Exceptional

20 Sep 2023

Wei Wei

Attached to shopping mall and next to chinatown which has thr best food.

Leisure Friends

10/10

Exceptional

04 Sep 2023

Marilyn

The property is brightly lit and faces the museum

Business_and_leisure Self

10/10

Exceptional

09 Jul 2023

David

Lovely hotel

Excellent value. Large rooms. Comfortable beds and bathrooms. Very obliging and friendly staff( who actually rang us to tell us our door was not closed firmly !)
Very convenient to Carpenter st and walkable to many good restaurants

Partner

8/10

Excellent

13 Jun 2023

Chin Yee

highly recommended this hotel, very convenient nearby with shopping mall and eating places. hotel stuff are very friendly

Business_and_leisure Family_with_children

10/10

Exceptional

12 Jun 2023

Anand

It was such a delight, staff were very friendly

8/10

Excellent

03 Jun 2023

Donald

Nice hotel, BUT...

Very nice hotel with good facilities and good location in the centre of Kuching. However, I paid extra for a club room and while afternoon refreshments were available, there was NO Club breakfast. I found the breakfast was in a VERY crowded dining room in the 4th floor and that spoiled my enjoyment of breakfast!! I think if you pay extra for Club, then you must have your breakfast in peace & quiet on the club floor

Business

6/10

Pleasant

22 May 2023

Adrian

It was a decent hotel for Kuching where there are limited options.

Leisure Family_with_children

10/10

Exceptional

16 May 2023

Adi

Property is okay, not excellent.

Business Family

8/10

Excellent

29 Apr 2023

liza

Spend 1 night with family of 4

10/10

Exceptional

17 Apr 2023

Keng Wei

Nice location, easy to walk around the city.
Room is clean and bed is super comfort !

Leisure Partner

10/10

Exceptional

30 Mar 2023

Clare

Excellent hotel, everything was perfect.

Excellent stay at The Waterfront. The service was impeccable, the bed and pillows were the comfiest I've experienced, breakfast had a wide selection of foods
The airport shuttle service was great. I especially liked the hotel cat called Orange. I didn't get a chance to use the pool area as it was closed for VIP events when I tried.

Self

8/10

Excellent

17 Mar 2023

Paul Ing Siew

Club Floor Might Not Get You Entry Into the Club

Not a bad place, relatively clean and comfortable. Location is great as every place in old Kuching is just a short walk away.

But as usual, it takes one staff to spoil the stay. We booked 2x family rooms on the Club Floor, so that we could use the Club. We got to check in at the Club, and we were told that we could use it, all 6 of us, as long it was open. However, for breakfast on the 4th floor, it would only be for 4, and we'd have to pay for 2. No issues there.

On the 2nd day of the stay, we were told that only up to 4 could use the lounge, and that we would have to pay MYR39 each for the other 2 pax. What?!!! And that is for each entry, i.e., for tea time, and then for \"Happy Hour\" (inverted commas because there's no alcohol served). We just needed to use the lounge to discuss our activities since we weren't in adjoining rooms. Some times we didn't even take a drink. The charge didn't make sense, and I told the staff that was not what we were told at the start. She later came back to say she spoke to the manager and we'd all get 'complimentary' lounge entry for the rest of the stay.

Strange, I thought that's why you pay the extra for the Club Floor to start with.

Friends_and_family Family

10/10

Exceptional

08 Mar 2023

Henward

This feedback is for management,
Actually my review on staff is solely based on ONE staff member, the lady that looks after the pool and sauna for me every single day, she was so good, attentive and always positive.
The rest of the staff needs to have better training. Some staff walk around bare feet, sometimes during quiet times the staff are talking to family loud and friends on their mobile phones disrupting the guests. Really weird, the only noticeable staff member that provided me EXCEPTIONAL service was the lady that looked after the pool and sauna in the mornings.
She was fantastic, deserves a payrise

Leisure Partner

8/10

Excellent

23 Feb 2023

Lu Ee

The internet was rather weak at times

Leisure Partner

8/10

Excellent

13 Feb 2023

Patricia

We stayed for 9 nights at the Waterfront Hotel when visiting family in Kuching. Our room was large, quiet and bright and we enjoyed our river view. The area is very convenient and we strolled around the old town and
ate out in the area. There is a shopping mall attached and the food court is very convenient. Breakfasts at the hotel were quite good. The only slightly annoying situation was the shower which leaked onto the bathroom floor. Installing a rubber strip at the bottom of the door would be a good idea. Otherwise, we would stay again on our next trip.

Leisure Partner

6/10

Pleasant

07 Feb 2023

OI LAI

Reception area too small, thus makes the whole area seem totally crowded. Booked the club floor, all day dining food was left in the open, doesn't look appetizing at all. Food served during cocktail hour was mediocre, totally unexpected that alchohol was not served at all. But hotel is clean and staffs very polite.

Leisure Partner

10/10

Exceptional

19 Jan 2023

KOSMA

Comfortable and beautiful view from my room

Leisure Family

10/10

Exceptional

05 Jan 2023

John

Ideal location, next to historical Carpenter St., and India St. Very accessible to local kopitiam foods.

Leisure Self

10/10

Exceptional

01 Jan 2023

Noor Faridah

Average

Leisure Family

8/10

Excellent

25 Dec 2022

Chay

Very comfortable. Room bright and well furnished

Self

8/10

Excellent

09 Dec 2022

James

In the vibrant heart of Kuching

Located in the historic heart of the city which is great (but does comes with city sounds). The view from the pool deck is perfect for iconic pictures, especially for the bonus night fountain show across the river. The pool itself is a little too cold without any sun on it. The highlight of our stay was the customer service. Frankie was like our personal concierge, he granted us a wonderful room upgrade and arranged a rental car for us in the most seamless car hire experience I’ve ever had. The attached shopping mall is great to have right there for anything you need or just a break in the A/C.

Friends_and_family Family

8/10

Excellent

28 Nov 2022

Sue Kheong

Hotel located at Waterfront with bridge to Kuching North. Close to Chinatown and easy access to lots of local food places. Nice walking along the Waterfront and the local shops, like going back in time to earlier days in Singapore.

Ventilation in room not too good. Woke up each morning with smoke smell in room. Aircon can be a bit noisy when turn on high. Had problem with WIFI for the first 2 days, until the hotel provided a dedicated device for the room.

Nice hotel. Clean and very convenient. Will certainly return with other family members for a holiday, and travel out a bit to the surrounding areas and explore the various cultural offerings.

Leisure Partner

2/10

Poor

18 Nov 2022

Stanley

After checking into our room we discovered that the air-con and TV was not fully functioning. Calls made to maintenance who responded quickly however they were unable to adjust the aircon and it was a wintery blast for the whole period we were in the hotel. We had to go down to the pool area just to get away from the wintery blast. Would not recommend this hotel.

Leisure Partner

10/10

Exceptional

24 Sep 2022

Kuan

The location,the friendly staffs

Leisure Friends

10/10

Exceptional

10 Sep 2022

Seng

convenient location

Leisure Partner

8/10

Excellent

30 Aug 2022

Laurel

Friendly, helpful staff, nice swimming pool, convenient location

Business Self

10/10

Exceptional

14 Aug 2022

Dennis

A very nice hotel. My room was spacious and comfortable. Unfortunately, I got sick shortly after arriving (Covid) and had to leave for quarantine.

Leisure Self

4/10

Poor

14 Jul 2022

Amanda

A night in Kuching

Uncontrollable water temperature for the basin and shower. Water was so freaking hot and water pressure was so small, it was a nightmare taking shower. Some furnitures were not in good condition, side table was broken, TV channel not in good reception. One of my favourite hotels before the pandemic. Hopefully the housekeeping n maintenance can do something fast. Front service was all awesome and excellent.

Friends_and_family Family

8/10

Excellent

12 Jul 2022

voon

Good

Leisure Friends

10/10

Exceptional

29 Mar 2022

Mohd

terbaik

Business_and_leisure Self

10/10

Exceptional

12 Jun 2021

Verified traveler

Great hotel in Kuching, location wise is good, Plaza Merdeka is below it and interconnected. Located near to India Street and Waterfront.

Business Friends

8/10

Excellent

24 May 2021

Verified traveler

Attached to a good mall

Business Self

8/10

Excellent

15 Mar 2021

Verified traveler

Staff needs to improve customer service quality....

Business Self

6/10

Pleasant

31 Dec 2020

Verified traveler

The location was great. Adjacent to a mall, easy access to eateries which offer great local food, Kuching’s tourist attractions are just within a few mins of walking distances. Hotel amenities were OK. Need to pay more attention on cleanliness of cups/cutleries in the room.

Leisure Self

8/10

Excellent

06 Dec 2020

Jemmy

Located in the heart of the city walking distance to the best hawkers food in the city and shopping just adjacent to the hotel. Enjoy walks at the waterfront

Friends_and_family Family

8/10

Excellent

13 Aug 2020

Verified traveler

Place to stay in kuching

Very good place to stay with walking distance to shopping mall and attractive place.

Business

10/10

Exceptional

22 Jul 2020

Nida

It's near to Merdeka Mall, near to the Kuching Waterfront, and shops are scattered nearby. So very convenient for me as they're just walking distance. Easy to go on foort

Business_and_leisure Partner