Name: Merdeka Palace Hotel & Suites, Kuching
Address: Jalan Tun Abang Haji Openg, Taman Budaya, 93000, MY

4/10

Poor

24 Jul 2026

Charles

the hotel gym and pool were closed for years. My room was big, but had water drops from ceiling leakage issues. The hotel needs proper refurbishment everywhere!

6/10

Pleasant

10 Apr 2026

Vidya

We stayed at Merdaka for 7 nights and the stay was alright. The first 2 nights was given the road facing room and the windows were not sound proof. Complained about it and the staff was accommodating and changed my room.
The hotel is a very old one and not very well maintained. The sheets had stains and bathrooms were old and moldy.
The only positive is the staff there are very helpful and polite.

Family_with_children

10/10

Exceptional

27 Dec 2025

Brenda

Yes the location is great

Self

10/10

Exceptional

06 Dec 2025

Gavin

Always a very pleasant stay and the staff are always extremely helpful and friendly.

4/10

Poor

30 Nov 2025

Christina

Bed sheets smelly, no shower curtain n floor mat. Lights not working or dimmed. Asked staff to come n changed bed sheets, she not happy. After bath, floor full of water as no shower curtain to block the water. No room slippers till we asked for it

Friends_and_family Friends

6/10

Pleasant

05 Nov 2025

VANESSA ANN YEE

The location of the hotel and the size of the hotel room is good, but the actual room was in an ok condition, could be better, but I know they reason for the non-maintenance, but the problem is that the bathroom smelled of cigarette smoke even though it was a non smoking room. The staff at reception was pretty nice, but when I called ahead a couple times before my stay, they were rather rude. The amenities were basic and usable. Overall, I just hope they sort out their hotel politics soon because it's such a shame to see a famous and grand hotel get reduced to that state.

Business Self

2/10

Poor

17 Jul 2025

Verified traveler

3 Bedroom Apartment

Took the 3 bedroom apartment. Don't ever stay there. Creepy and atrocious

Business

4/10

Poor

13 Apr 2025

HWEE TIAN

Old and run down, breakfast bad

Leisure Family

10/10

Exceptional

18 Nov 2024

Mohd.Sofizam

Nice and cozy place to stay

Leisure Family

6/10

Pleasant

27 Jul 2024

Dennis

Merdeka was in a good location for the touristy spots. However, the staff didn’t really give the feel that they were happy to have us there. They did their job, but there weren’t a lot of smiles or helpful gestures of any kind. Beautiful lobby, but the rest of the building was very dated and in rough shape…great need of a makeover. Price was good, but in this case you kind of got what you paid for. The hotel restaurant and massage parlor were not bad. Over-all I had a rather “meh” feeling, and would most likely opt for a different place if we come to Kuching again (which we will most likely do).

Friends_and_family Family

6/10

Pleasant

08 Jul 2024

Neil

The staff were great however the hotel itself is dated and all furnishing are showing signs of wear and tear. The second elevator giving access to my room 614 was out of order for my 7 days stay.

Leisure Friends

8/10

Excellent

08 Jul 2024

Raymond

Old style elegance. Rooms were a good size and comfortable. Very good value for cost.

Leisure Friends

6/10

Pleasant

27 Mar 2024

Elaine Rikan

Heart of the town

2/10

Poor

29 Jan 2024

DYANA

The hotel needs a renovation !

Leisure Family

4/10

Poor

02 Jan 2024

Karen

Though the location was great the apartment suite room condition was in poor maintenance: the kitchen had minuscule appliances/serve-ware/cutleries; broken kitchen dish drying rack; water/leak-stain in the carpets in living room and dining room (one of the living room stain was even still wet when we arrived); in the main master bedroom there's a mold-stained ceiling leak above the sink; leaky water taps; mold/blacken corking in all the bathrooms/sinks; some non-working light bulbs etc. Generally not maintained.

Leisure Family

6/10

Pleasant

27 Dec 2023

Kah Hock

Former glory days gone by. Urgent repairs needed.

The hotel has seen glorious days but today it is a sad reminder of how not to run an establishment. Everything need a complete redo, though the quality of the finishing is good, like marble masonry. And solid furniture. Carpets, curtains, fixtures and aircon are all outdated and breaking down.
Hope they can renovate this place soon.

Friends_and_family Family

4/10

Poor

20 Dec 2023

Christine

Disappointed with room condition

Lovely staff and lobby and great location.
Unfortunately the hotel rooms are in dire need of an update . Ours had a very old , musty smell also . Unfortunately would not return because of the aged , stained rooms .

Friends_and_family Family

8/10

Excellent

30 Oct 2023

dennis

Close to everything

Leisure Self

6/10

Pleasant

17 Oct 2023

Verified traveler

good location but dirty room

Aircon vent has a thick layer of dust and air of room smells musty.
Room cleanliness in that sense leaves much to be desired

Self

8/10

Excellent

08 Oct 2023

Verified traveler

Location ,location , location

As noted by others , unfortunately , a once, very majestic hotel ( is only 25yo ) is now very dated and in need of major refit. However , the rooms are large ,clean and the bed very comfortable ( if you like a firm bed ). Nothing else compatible for the location and price

Partner

6/10

Pleasant

25 Sep 2023

Liangying

I think they need to remodel the room and floor and ceiling
They r in the good location but be hotel environment looks s bad and dirty
This is my first time stay here and the last time if they don’t improve the environment
I can’t con back again
I like the location here and the hotel workers r very friendly and nice
If they could change will hav good business

Leisure Family

4/10

Poor

24 Sep 2023

Liangying

The room is too bad ,looks too old not maintain well, I suggest the hotel need to maintain more,looks not clean

But the staffs in the hotel everyone is very good service
That is what I like

Leisure Family

6/10

Pleasant

22 Aug 2023

Hafidz

There was a leak from the roof. Water was dropping every other second. I was only there to stay one night. I chose not to use the wardrobe as I do not want me or my belongings to get wet.

Business_and_leisure Self

6/10

Pleasant

17 Aug 2023

Michelle

Convenient to visit museum

8/10

Excellent

30 Apr 2023

soon lin

Like it because of location and service .

Business_and_leisure Family

10/10

Exceptional

23 Apr 2023

Ram

Spacious and location

Leisure Self

8/10

Excellent

22 Mar 2023

John

Has a lot of colonial history attached to the building

Leisure Partner

10/10

Exceptional

31 Jan 2023

Herbert

Happy camper

Glad I chose this hotel because it was close to a shopping mall and close to a museum I wanted to visit. Room was clean, bed was comfortable, everything worked as it should and the staff were very friendly and helpful.

Self

10/10

Exceptional

23 Jan 2023

Rabiah

Very comfortable for my family trip, overall im satisfied with the accommodation. Please fix the shower.. Thats all.. Tqvm.. 😊😊😊

8/10

Excellent

15 Sep 2022

Kee

Need more attention to outdated decor and maintenance

Business

10/10

Exceptional

23 Apr 2021

Kee

Very polite and helpful. During the pandemic restrictions, the staffs are making all efforts to comport the customers. Well done !

Business

2/10

Poor

20 Dec 2020

Verified traveler

disappointed to stay at this hotel

not good. couldn't access the wifi. cleanliness so bad.
toilet light and the light under the table were not functioning. Car park very dark. No proper sign to show the \"in\" and \"out\" of the car park. The furniture and equipment in the room are very old. Window curtains were very dirty and not working. Paid more for what is expected. not worthwhile. will never consider to stay at this hotel again.

Friends_and_family Family

4/10

Poor

20 Mar 2020

Verified traveler

Spacious with good location and view but moldy

The hotel is spacious with great bones. The view was great and the pool facility nice. But there were moldy shower curtains and moldy spots in the carpet. They clearly have a leak somewhere and just don't fix it. The fridge didn't work and the wifi didn't work.
The wifi was very frustrating because we expected to be able to work remotely from the rooms one of the days, but we couldn't even get our phones connected, let alone our computer. Wifi does work in the lobby.
The location is perfect, just blocks from the waterfront, with the free museum right next door.

For a 3 bedroom, for this price and location, it's fine, just don't count on the wifi, and expect mold. It's too bad because it clearly has the potential for a spectacular hotel.

Friends_and_family Family

10/10

Exceptional

12 Mar 2020

Verified traveler

Enjoyable stay in Merdeka Palace Hotel

Satisfied with the servicesof the hotel staffs

Friends_and_family Family

8/10

Excellent

01 Feb 2020

Verified traveler

Awesome place to stay

The Room and location is good. Convenient place to stay, near to shopping Complex and attractive place. The room view is not so good due to facing parking space.

Business

2/10

Poor

27 Jan 2020

Kamil

I stayed in 2 room suite. The room is considered dirty. Carpet is smelly and many water leakage spots. the aicond vents were not clean. Bathroom so so. None of the window curtain are working.
Overall... please avoid this hotel if you have the budet

Leisure Family

4/10

Poor

19 Dec 2019

Roslan

Slow check in.

Waiting for almost 1 hour to check in. We came at 3.30pm but staff at reception said the room still not ready. There also about 5-6 family also waiting for their room. Only able to check in after 1 hour waited.
In the room there should be 3 queen bed, but there was only 1 queen and 3 single bed. Room also not really well prepared such as no garbage plastic in the toilet and no door mat given.

Friends_and_family Family

8/10

Excellent

23 Sep 2019

Verified traveler

The location is perfect, view overlooking waterfront is excellent. Overall it is neat and well-maintained except the bathroom floor in master bathroom doesn't drain well. The outside toilet is noisy and needs looking into. It needs another lift cos sometimes it is too crowded and had to wait long.

Friends_and_family Family_with_children

2/10

Poor

22 Sep 2019

isman

1st i want to complaint about room, in my reservation suppose to be 1 Queen bed n 2 single bed, but when i chk in , they gave me 1 king bed n 1 single bed. I have children which i suppose to place them for 2 single bed. But i was given 1 single bed. At last my children hv to slept on the floor.

I am so dissapointed with the answer from Front liner, she said the room was given based on availablity the what happened to my booking... I already request for 1 queen n 2 single bed?!

And one more problem, no fridge inside apartment. The hotel really need to improve and renew old thing....

I am so so so dissappointed with my room reservation , the apartment look very old and unattended and gave to me and my family. Plus we are celebrating my son's birthday. I really the management can looked into this matter. Just because im local sarawakian they gave me bad apartment to stay and so not comfortable.

I was charged when i request for extra pillow n blanket which im already request 2 single bed but gave 1 single bed.

So unfair and im so dissappointed !!

Leisure Family_with_children

10/10

Exceptional

16 Aug 2019

Verified traveler

Stayed here several times and it’s always a pleasant and relaxed experience.

Friends_and_family Family

8/10

Excellent

21 Jul 2019

Verified traveler

I think there is a need to do spiritual cleansing of the place.
The staff were wonderful and upgraded me to a suite, 704. But I had some 'disturbances' in the night. worth looking into

Thank you

Business Self

6/10

Pleasant

12 Jul 2019

TAN POH

not so good. have to pay for extra pillow

Friends

6/10

Pleasant

05 Jul 2019

Verified traveler

Last minute search

6/10

Pleasant

05 Jul 2019

Verified traveler

This was a once grand hotel. It is much in need of some love. The beds were clean but the furniture and carpet were not. We stayed 2 separate times with a jungle trek in between. I’m the second room, it looked like the tub hadn’t been cleaned and the shower curtain was moldy. The view would have been great, but the windows were filthy. The kids did enjoy the pool and the lobby area is very nice as is the staff.

Leisure Family

6/10

Pleasant

01 Jul 2019

RezzFairez

Need to refurbish & renovate. Furnitures & equipments quite old. Its about time...

Business_and_leisure Partner

6/10

Pleasant

16 Jun 2019

Verified traveler

Toilet did not drain properly. Room was dim as a few lights were not functioning. Some buttons to turn on/off the lights/make my room did not function properly.

Business_and_leisure Partner

4/10

Poor

12 Jun 2019

Verified traveler

Change the carpet because the carpet is not clean( old) .

Business Self

6/10

Pleasant

29 May 2019

Verified traveler

There are cracks in the room walls

Business Self

6/10

Pleasant

21 May 2019

Mohamad rithauddeen

Apartment clean but no ice box and microwave

Family

8/10

Excellent

13 May 2019

Verified traveler

Clean n dedicate staffs.... and dislike nothing. Overall it’s was good

Business Partner

8/10

Excellent

25 Apr 2019

Verified traveler

Staff spoke good English and friendly, helpful.
Shower hose cracked, water on floor as result- no prob though because there were two ensuites in our 2 bedroom suite. Sheets end of bed were ripped. Mgmt wouldn’t of realised - super helpful to get wifi set up, organise tours at good deals etc. Rooms very clean

Leisure Family

10/10

Exceptional

13 Apr 2019

Verified traveler

Not bad. Comfortable to stay

Leisure Family

4/10

Poor

10 Apr 2019

Zul

Had electrical problem at midnight. initially light switches off by itself several times. later on, at bed time I could not switch the light off. Had to loosen the light bulb to avoid hassle. The bedside electrical control board can easily opened, exposing the electrical circuits. Very dangerous, especially to children

Business Self

6/10

Pleasant

09 Apr 2019

Ip

The staff were courteous but unhelpful. The room amenities are fine but incomplete (there were no robes or slippers provided, and the minibar was empty. In addition, the guide folder was incomplete, for example the channel listing that the folder mentioned was missing). The bedside room control system doesn't work very well (the air conditioner was adequate but not responsive), and despite everything being in working condition, there is an air of age about it. The bath room was very clean, but the tissue box under the sink was empty, and the sink itself was a little leaky.

Friends_and_family Family

8/10

Excellent

07 Apr 2019

Anil

Spacious room and the airconditioner is in good condition..

Friends_and_family Family

10/10

Exceptional

25 Mar 2019

Mohd

The lobby was very nice.. but the room 235 was not very suitable for me.. because, other customer or cleaner knock the door at light stand..

Business Family

4/10

Poor

23 Mar 2019

SAUFI

Unfriendly staff..facilities not well maintained

Business Self

8/10

Excellent

21 Mar 2019

Verified traveler

I like the view from my room but the windows are dirty.

Friends_and_family Family

6/10

Pleasant

17 Mar 2019

Verified traveler

Interior very dimply light. Front entrance &!building should be brightly lit.

8/10

Excellent

17 Mar 2019

Kim

It is good for a big family with children. It is spacious comfortable. 3 bedrooms and 3 bathrooms. The interior is well kept and clean. However, the windows are dirty on the outside amd we do mot have a god view of the city. There is a kitchennet but no bar fridge. Cutlery can be provided upon request. Kettle , cups and saucers, coffee and tea are provided.

Friends_and_family Family_with_children

8/10

Excellent

17 Mar 2019

Tito

Very good service

Friends_and_family Family_with_children

8/10

Excellent

10 Mar 2019

Verified traveler

Need to improve the menu

4/10

Poor

08 Mar 2019

Verified traveler

Rented 3unit suites. 1unit have fridge/dont have microwave, 1unit have microwave/dont have fridge, 1unit dont have booth. no ramp/easy access for OKU,strollers.

Friends_and_family Family_with_children

8/10

Excellent

30 Jan 2019

Verified traveler

The function room (Persatuan 1) is spacious and nice. The standard room I stayed needs refurbishment, especially the carpet and bathroom.

6/10

Pleasant

25 Jan 2019

Za'azlin

1.Lift smelly.
2.Hot shower control something wrong.
3. Apartments smelly with cigarette butts.
5. Bulbs fuse at entrance & dining area.

6/10

Pleasant

09 Jan 2019

Verified traveler

Central location, great views.
Better upkeep and maintenance required though:
- bathroom doors and shower curtains were mouldy
- Some blinds and curtains were difficult to operate
Very friendly staff were a great positive.

10/10

Exceptional

09 Jan 2019

Syawal nizam

Housekeeping so slow..

10/10

Exceptional

05 Jan 2019

Verified traveler

The floor carpet need to change..

8/10

Excellent

31 Dec 2018

Verified traveler

Convenient

4/10

Poor

29 Dec 2018

monica sumang

no slippers
not enough toiletries provided
so many small cockroaches inside room

Family

6/10

Pleasant

28 Dec 2018

Verified traveler

Everything about the room is very basic, old and tired. But the part during the duration of our stay is the excellent service from the baristar .... great coffee thankyou 😉

8/10

Excellent

26 Dec 2018

Verified traveler

Short family stay for family get together .Hotel is closed to shops , restaurants and river front.Had a pleasant stay here with my family.
Stayed in 3 bedroom suite.Comes with water boiler and microwave but minimal utensils.Only teacups and few glasses. No plates.
My

10/10

Exceptional

25 Dec 2018

Verified traveler

Nice view. I can see darul hana bridge & muzikal fountain.

4/10

Poor

23 Dec 2018

Zaini

Worst cleanliness in suite unit.

Room not clean in proper way. Management not change the bedroom cover. Even the toilet smell very bad. This is my first worst experienced stayed in merdeka palace suite hotel.

Family

8/10

Excellent

22 Dec 2018

Verified traveler

Checkin was slow. Room only ready by 3pm. Otherwise very satisfactory

10/10

Exceptional

18 Dec 2018

Verified traveler

nice n clean, staf friendly love to stay again

2/10

Poor

17 Dec 2018

Verified traveler

Hotel is close but service is back. Carpark is very dark and narrow.

8/10

Excellent

16 Dec 2018

Verified traveler

Nice n clean

10/10

Exceptional

10 Dec 2018

Verified traveler

Service fast and the crew was helpful

6/10

Pleasant

26 Nov 2018

Jeremmy

Good room.need to improve the kitchen such as cabinet,tv and upgrade tv channel.the kitchen cabinet for utensil and plate are not functioning.so far its the best hotel to stay if with family..location also starategic.

Family

4/10

Poor

12 Nov 2018

Janet

The room was small and the window overlooked a car park so it was quite noisy. The lighting in the room was lousy too. Will never stay there again

Family

8/10

Excellent

11 Nov 2018

Verified traveler

Nice hotel

4/10

Poor

26 Oct 2018

Kevin

The room looks old and needs to be refurbished badly. The bed wasn’t comfortable as it was too old

8/10

Excellent

14 Oct 2018

KitHang

Nice Hotel

This time we stayed at Mardeka Palace Hotels & Suites and booked a three bedroom apartment suite. This is a nice hotel and hotel staff is friendly, the view of our room is very comfortable, no building obstructs the view. The room is clean but the equipment is old, the location is very convenient, there is a shopping mall nearby. If we go to Kuching next time we will stay again

10/10

Exceptional

09 Oct 2018

SABLEE

NICE HOTEL NEAR MOSQUE AND WATERFRONT

NICE PEOPLE,NICE AND CLEAN CITY.FEW MINUTES WALK TO WATERFRONT.BEUTIFUL AND COLOURFUL BRIDGE ACROSS SARAWAK RIVER AT NIGHT.PLENTY OF RESTAURANT NEARBY.

2/10

Poor

10 Sep 2018

Mimi

cleanliness so bad. Many hair i found insde room. Linen not change. Bath towel dont have. Hk please alert regard this. im so disappointed.

2/10

Poor

02 Sep 2018

Verified traveler

Room not ready until 4:30pm. At 4:30 check in towel not provided. Room toilet very smelly.

6/10

Pleasant

25 Aug 2018

Liza

Hotel ok berpatutan cuma tandas perlu diperbaiki, sllu stuck. Pool kurang d bri perhatian.

8/10

Excellent

17 Aug 2018

Mohanadas

ok lah

Partner

10/10

Exceptional

13 Aug 2018

Azlan

Good

Good

6/10

Pleasant

11 Aug 2018

Ivan

Room needs to be refurbished. Staff is very friendly and helpful

6/10

Pleasant

05 Aug 2018

Chye Seong

Food

Both breakfast & lunch : Not so good !

6/10

Pleasant

30 Jul 2018

Rita

It is a strategic hotel where you can go easily to the places of interest in Kuching. Quiet place and near to the mall. It is only I've gotten bit by bed bugs while my staying. Its all over my leg and hands. I hope you can do something with this or your guest not happy with scars on their body.

8/10

Excellent

28 Jul 2018

zee

Nice view but aircond breakdown

the aircond in room 501 having a breakdown & leaking problem.

4/10

Poor

18 Jul 2018

mrjo

environment nice
bedbugs 🐛 makes me sicks
broken toilet 🚽 hard to flush
but receptionist👩‍💼 so friendly

8/10

Excellent

15 Jul 2018

Tim

Lovely place to stay if you're heading to RWMF. The free shuttle to Cultural Village comes right to to the doorstep of this hotel. Room is reminiscent of past luxury, which is something I enjoy. However, the cups were a tad bit dirty and they had not tidied up the room while we were at the festival

10/10

Exceptional

15 Jul 2018

lydia

Hotel close to the heart of the city and Merdeka Plaza shopping centre. Staff were friendly and efficient.Check in and check out was fast.Will definitely stay again. Highly recommended

6/10

Pleasant

01 Jul 2018

Eusuff

Central location but needs to be updated.

Stayed in an apartment suite with 2 bedrooms. Rooms are dated and needs to be updated. The hotel can have a historical theme without sacrificing on modern fittings. Some of the lights were not working. Cleanliness of the rooms can be improved. Room service could be improved eg water was not replenished, room service response was slow. Was charged RM10 for an extra pillow! Breakfast options limited though the Chef was very friendly and warm.

8/10

Excellent

16 May 2018

Dayangku

Nice hotel to stay..

I really enjoyed it. Everything is okay. But no slippers in the toilet..

4/10

Poor

03 May 2018

Verified traveler

Staff service..

As I book and paid for a double deluxe room and request a king size bed..When I check-in on that day their is no available room for what I have book and the staff said the room is fully book and we only have standard twin room..such a bad experience I have..