Emerald Mansion Hotel

2/10

Poor

22 Jul 2026

douglas

The ac doesn’t work and believe me, it gets very hot. The pillows are cheap quality and hard as a rock
I know they can do better

10/10

Exceptional

21 Jul 2026

John

Beautiful small hotel. Amazing staff.

10/10

Exceptional

21 Jul 2026

MICHEL

very well located
very friendly staff

Self

10/10

Exceptional

21 Jul 2026

Lee

An excellent boutique hotel to stay in. Staff were amazing and so helpful and kind. Excellent location to see the Blue Mosque and stores and restaurants in the area. A great view and food at the restaurant belonging to the hotel just by the Mosque.
Exceptionally clean and all the little extras in the room from fruit and water to toothbrushes in the bathroom made our stay so comfortable.
I highly recommend the hotel, that we stayed another night before we flew back home.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Shayna

Excellent location!! Very helpful and kind staff!

Friends

10/10

Exceptional

15 Jul 2026

maher

Good location great friendly staff

Self

10/10

Exceptional

14 Jul 2026

Destiny

The room and the bathroom were both nice and clean I liked the design of it also. I would have liked it if they had more English channels and there wasn't a iron in my room when I got there but all you have to do is ask for one and they will bring it straight to you so that was no problem and the hotel is also in a great location for resturants, tours and more! And a good amount of the sights are with in walking distance If u wanna catch their train it's down the street from that also.

Self

10/10

Exceptional

13 Jul 2026

Karen

This modern boutique hotel is a gem in the heart of all the attractions. It is right on the tram line to everything but also very quiet and comfortable to rest when needed. They also offer a delicious breakfast! Everyone went above and beyond to make sure our vacation and special reunion was the best it could be. Thank you to everyone, especially Melike! I’m sure we will see you again!
K.G.

Business Friends

10/10

Exceptional

13 Jul 2026

Paula

I knew right away how clean the property is by entering the and using the lobby toilet.

Partner

10/10

Exceptional

10 Jul 2026

Simona

This hotel has well appointed rooms, classy and romantic. The entry is gorgeous. The art is beautiful. There are not a lot of amenities, however. And it is well located in the old town but that means it is at the top of a steep hill. If you have mobility issues, consider using Uber to get up, down and around town. It works well. Taxis are not to be trusted. Always call them with the Uber app. Anyway, we stay at two different hotels and the neighborhood in our second one (Besijktas) was a much nicer place to be in general.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

adnan

Temiz çok iyi konumda,kahvaltısı kaliteli

10/10

Exceptional

09 Jul 2026

Jeremy

Perfect location and very helpful staff

Partner

8/10

Excellent

09 Jul 2026

Rashed

Room is vintage but lack modern bright light. Property is clean but a very bad smell of toilet on the floors often hamper that cleanliness. Staffs were extremely helpful with sweet smiles. Air conditioning system needs definite improvement. Location is great for tourism.

Family_with_children

10/10

Exceptional

08 Jul 2026

Sarah

Great location and very helpful staff. I was healing after a face lift and they made me special breakfasts easy to eat and went out of their way to make me feel cared for. I hope to come back and stay there again!

Self

10/10

Exceptional

07 Jul 2026

Sami

The location is amazing. The hotel itself, is awesome! Nicest boutique hotel ever. The cleanliness of the room and the place is unmatched. But the highlight of it all is the staff! Whether it be the receptionists the concierge, the cleaning staff… They were the nicest people we met in all Istanbul! They go the extra mile so that you are comfortable and enjoying your stay. Next time I’m in the city, I’ll be staying there for sure!

Friends

10/10

Exceptional

23 Jun 2026

Andrea

Very clean and beautiful hotel in great central location

Partner

10/10

Exceptional

22 Jun 2026

Shirleyanne

Fantastic location, walking distance from key tourist attractions like the Blue Mosque, the Palace, the Grand Bazaar and restaurants all over.

Staff helped with personalized tour and transportation from the airport and from the hotel to the cruise port at a reasonnable rate and transport was clean and spacious for 3 people with a lot of luggage.

Friends

10/10

Exceptional

22 Jun 2026

Lorena

Our stay at Emerald Mansion Hotel was very pleasant. The property is beautiful, well maintained, clean, and cozy. The staff were friendly and made us feel like part of the family.
Melike was absolutely wonderful. She was incredibly helpful, friendly, and provided excellent customer service. She truly manages the property exceptionally well and helped make our stay even more enjoyable.

Family

10/10

Exceptional

21 Jun 2026

Melanie

I had a wonderful experience at this hotel. The rooms were spotless, spacious, and very comfortable. The staff was incredibly friendly, professional, and always ready to help with a smile. The location was perfect, with easy access to local attractions, restaurants, and transportation.

The facilities were well-maintained, and the breakfast offered a great variety of fresh and delicious options. I was especially impressed by the attention to detail and the warm hospitality that made me feel welcome throughout my stay.

I highly recommend this hotel to anyone looking for comfort, quality service, and excellent value for money. I would definitely stay here again!

Self

10/10

Exceptional

19 Jun 2026

abby

Beautiful room with staff who are eager to please in an incredibly central location close to everything. Air conditioning was a bit warm (for an American who likes a cold room) but I managed comfortably.

The doors are thin and you can hear music and people in the hallway, but the staff was happy to turn the volume down at night and no lingering noise issues. However those sensitive to sound should take note.

Self

8/10

Excellent

18 Jun 2026

Nashaat

Emerald Mansion hotel is in a perfect location. The room was beautifully decorated, bed very comfortable and the bathroom perfect. The staff were professional, attentive and available 24/7 - in particular, Talib who was there every day. We’ll definitely stay at Emerald again if we visit.

Partner

10/10

Exceptional

15 Jun 2026

Alain

Mustafa was above and beyond courteous, helpful and ressourceful. Thank you to all the staff at the Emerald Mansion! Highly recommend this hotel in the heart of the old city.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Julia Frances

I thought the staff were great and always willing to help. The room was clean and comfortable. The hotel was in a great location, a short walk from the Blue Mosque. I had the breakfast on a couple of days, which I thought was very nice. Only thing the property lacks is a proper restaurant and swimming pool but there are lots of restaurants in short distance from the hotel. I would definitely stay again

Self

8/10

Excellent

13 Jun 2026

Joy

The hotel was close to main locations and staff was helpful

Self

10/10

Exceptional

12 Jun 2026

Robert

Comfortable accommodations with a very helpful staff, though could of done without the check-in with tour suggestions. Nice somewhat cosy rooms. Good location near the useful tram line, on a relatively quiet side street.

Self

10/10

Exceptional

01 Jun 2026

Joshua

We had an amazing stay at the Emerald Mansion! All the staff were so kind and helpful, the place was beautiful, amenities were great, and the breakfast was delicious. Would 100% stay here again if we return to Istanbul.

Partner

8/10

Excellent

31 May 2026

Thomas

Love the location..it was a perfect walking to all attractions, tram, shops, restaurants and metro..The area was very safe to walk..also in the evening
Very friendly and helpfull staff

It may be noisy in the evening as you are in main attractions area/nightlife area

Partner

10/10

Exceptional

31 May 2026

Clara

Excellent location and clean rooms. Breakfast was delicious and the staff were very helpful.

Family

10/10

Exceptional

28 May 2026

Jason

Excellent boutique hotel in a fantastic location within walking distance Istanbul’s main sights and close to the tram stop if you want to travel further.

Partner

10/10

Exceptional

24 May 2026

Roland

A true gem of a hotel, in a location that’s hard to beat - just minutes walk away from Sultanahmet, the ATA Sofia, Blue Mosque and Grand Bazaar, and staffed by incredibly friendly and helpful people. The rooms and facilities are new and superb. Highly recommend it.

Partner

10/10

Exceptional

21 May 2026

Bridget

Wonderful room — clean and comfortable.
Great location.
Amazing staff.

My only suggestion is with breakfast — expensive for what it is.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Karl

Wonderful accommodations.
Clean. Safe. Great location.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Thomas Joda

Excellent location for walking or taking team to key tourist sites. Newly constructed and tastefully decorated. Very helpful staff.
Quiet location with lots of nearby places to eat and shop.
One minor suggestion is to have more variation in breakfasts for those staying multiple days...although breakfast was very good. Thanks for a pleasant, comfortable stay.

Partner

10/10

Exceptional

20 May 2026

Jacinta

Front desk was always accomadating. Bless the cleaner and front staff Moustafa, rooms was so beautiful luxurious, esp the bathroom. Its kind of saltana vibes, loved it, close to everything. Good spot.

10/10

Exceptional

17 May 2026

Kim

Wonderful small hotel well located in Istanbul Gracious, helpful staff Comfortable , good room, bath

Partner

10/10

Exceptional

14 May 2026

Heather

My most favorite part of my trip to Istanbul is my comfortable stay at Emerald Mansion Hotel. It’s as comfortable and clean as it is beautiful. It’s also in a safe and excellent location, near everything worth visiting, but without the load noise of the hectic downtown area. The staff is professional, helpful, and has the ability to make guided tour and transportation arrangements. I will gladly book any future night stay at Emerald Mansion Hotel.

Self

10/10

Exceptional

13 May 2026

Manal

Very clean , quiet and up to date , staff is friendly and located near all the locations I in the old city

Family

10/10

Exceptional

12 May 2026

Stephen

Excellent location to many tourist sites as well a grocery store, pharmacy, and of course plenty of restaurants. Our room overlooked a one way street but was still quiet at night. Funny that all the windows except one had blackout curtains and of course the street light flooded into that one window. The premises was very nice and the staff was very helpful with providing information and making accomodations including transfers.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Bernard

Centrally located with many exceptional restaurants close by. The staff were most helpful. The room was very reasonably priced. The property was on a very quiet street. I highly recommend the place and I wouldn’t hesitate to stay there again.

Self

10/10

Exceptional

10 May 2026

Miranda

The staff is really exceptional. They are so kind and patient. The location is fantastic. Easy to walk to the Grand Bazaar in 7 min. There are many shops and restaurants in the area to choose from as well. The bed was super comfortable. Nice hot showers but the tap water is not potable.

Self

10/10

Exceptional

09 May 2026

Juan C.

Great location

Partner

10/10

Exceptional

08 May 2026

Linda

We had an amazing stay at the Emerald Mansion Hotel in Istanbul in April 2026. The staff goes out of their way to help in any way they can such as scheduling taxi rides based on your needs.
Wonderful hotel to stay at as there are shops everywhere and attractions within walking distance. I rate them a solid 10/10 without exception!!

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Dana

Very pretty boutique hotel close to the grand bazaar.

Friends

10/10

Exceptional

07 May 2026

Katherine

All wonderful

Friends

10/10

Exceptional

06 May 2026

Nigel

Highly recommended. No complaints all. Good staff, nice breakfast and good clean room. Comfy bed! Good location for exploring

Partner

10/10

Exceptional

05 May 2026

Celcela

Beautiful hotel with friendly and super helpful staff. Clean, air conditioned rooms. In the heart of Istanbul walking distance to so many tourist attractions. Breakfast was delicious.

Family

10/10

Exceptional

05 May 2026

Dana

Beautiful boutique hotel.

Friends

8/10

Excellent

04 May 2026

Paolo Enrico Guelfo

Boutique hotel in a super strategic location. Very beautiful and spacious rooms in an excellent building. A few small details are still missing to make it a full 4-star. Breakfast didn't live up to expectations.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Harini

It was a decent hotel and everything was close by
.

Self

10/10

Exceptional

01 May 2026

THI TRAM

Very cute and centrally located boutique hotel.

10/10

Exceptional

01 May 2026

Dana

I loved this hotel and would surely return again.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Kate

Wonderful staff. Perfect location.

Family_with_children

10/10

Exceptional

25 Apr 2026

Linda

Emerald Mansion Hotel is right in the middle of so many attractions which are just right for walking.
The hotel staff are professional in every way and helped us with many questions while we were there.
Great help with arranging transport wherever we needed to go as well as restaurant suggestions which we ate at and enjoyed.
Felt safe and protected at all times.
Thank you Emerald Mansion for a wonderful time in Istanbul, Turkey!!!

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Samantha

Lovely small, friendly hotel in a perfect location for exploring the main historical sites on foot. Literally a 5 min walk to sultanhamet square, blue mosque, haggia sophia and basilica sisterns. Engin and the team were welcoming, attentive and helpful. This was our first trip to Istanbul and Emerald Mansion was the perfect place for our stay. The weather was pretty cold while we were there so we didn’t mind that there was no outside space but this might be more of an issue if visting in warmer months.

Family

10/10

Exceptional

22 Apr 2026

Jun Yang

The hotel is conveniently located near to a Tram Stop T1, centrally located in between Hagia Sophia Mosque and Grand Bazaar. The kebab restaurant down the street serves excellent food.

Hotel wise receptionist was very friendly and helpful. Hotel was generally well kept and clean.

Self

10/10

Exceptional

15 Apr 2026

Adam

The staff was wonderful, the location was very good.
I would redirect the air conditioning to the entire room and not just the air on the wardrobe.

Self

10/10

Exceptional

14 Apr 2026

Alessandro

Very well run and in great location . Good value for money. Staff most helpful in response to special requests and with advice.

Self

10/10

Exceptional

12 Apr 2026

Ali ahmer

Excellent hotel and location. Very clean and beautiful hotel. It’s walking distance to all main attractions like the blue mosque, Hagia Sophia and grand bazaar. The tram is also few steps away. The hotel staff is very nice. Definitely recommend staying here when visiting Istanbul

Family_with_children

10/10

Exceptional

12 Apr 2026

Devorah

Incredible! Los trabajadores del hotel súper amables y muy bien ubicado! Regresamos pronto seguro, Mustafa lo máximo!

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Paul

The hotel was very nice and the room was exactly as pictured and described. It was a little small for 3 person, but the description and pictures were accurate.. one of those things you cannot tell until you are in the room with the 2 other persons… and still, it was large enough for 3.. just would have been nice if it was a little bigger as the beds positions made it a bit tight. .. we were 2 adults and an “adult” aged teen child. … I would have considered getting 2 separate rooms instead.. The bathroom was clean and well maintained, with exceptional water pressure and heat. The location is beyond great as it really is 5 minutes from everything… The persons running it were very kind and helpful… I would recommend it highly, but perhaps consider 2 rooms if you are 3 adult persons if you want extra room as there is not really a common lounge area in the hotel, there are tables for the breakfast but that is not the same as a lounge area to relax and reflect.. I suppose I have been spoiled from staying in large suite style rooms with a living room area in the room…

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Jacqueline

Wonderful staff! They couldn’t have been kinder or more helpful. I was there in very early spring so didn’t use the AC much but when I turned it on it was effective. Excellent location, really a perfect base from which to explore. I hope to return again!

Self

10/10

Exceptional

10 Apr 2026

Franchesca Maria Amparo

100% recommended for its very friendly staff, cleanliness, and location. Many thanks to all the employees.

Friends

10/10

Exceptional

08 Apr 2026

Anne

Clean rooms, close to everything

10/10

Exceptional

07 Apr 2026

Nancy

The Sultanahmet area where The Emerald Mansion is located is a perfect place to stay within easy walking distance to many historical sites or you easily catch the tram or metro to them. There are hundreds of places to eat in the area & some fantastic stores to buy baklava!

Self

10/10

Exceptional

03 Apr 2026

Brizuela

Great location, walking distance to Gran Bazar, Blue Mosque, Haya Sofia,, staff super friendly and knowledgeable.. I do 100% recommend it … KUDOS…

10/10

Exceptional

03 Apr 2026

Michael

Thank you to all the staff . All very lovely and friendly, thank you Mustafa and everyone else!

10/10

Exceptional

02 Apr 2026

Cariad Nerys

The staff were extremely helpful and welcoming (with a special mention for Mustafa). The hotel was in a great location and in close proximity to all of the areas of cultural interest, and the staff were very knowledgeable and offered great advice & suggestions. Our rooms were luxurious, comfortable and clean. There is only positive comments as everything was fantastic!! I would recommend Emerald Mansion Hotel and will certainly be returning one day.

Friends

10/10

Exceptional

29 Mar 2026

noel

Hotel Emerald Mansion – A Warm, Charming Stay

Our recent stay at Hotel Emerald Mansion was an absolute delight from start to finish. The moment we arrived, the staff welcomed us with genuine warmth and hospitality that immediately set the tone for our visit.
• The team was consistently friendly, attentive, and eager to help.
• We were greeted with a comforting cup of apple tea, a thoughtful touch that made us feel instantly at home.
• The hotel’s ambiance carries a distinct Turkish charm.
• The hotel is conveniently located just a few minutes from the train station, making it easy to get around.
• The surrounding neighborhood is full of charming shops and excellent restaurants.
• One of our favorite moments was enjoying a delicious kebab dinner at a nearby spot recommended by the staff.

Our time at Hotel Emerald Mansion was wonderful in every way. The combination of warm hospitality, inviting atmosphere, and a fantastic location made our stay truly memorable. We would happily return on our next visit and highly recommend this hotel to anyone traveling to Istanbul.

Partner

10/10

Exceptional

29 Mar 2026

Chi Hay

The room is very big for its price. House cleaning did a great job keeping my room clean and supplied with bottled water. Very close to thr T1 tram line along with major attractions like Blue Mosque and Hagia Sophia. Lots of restaurants are also nearby

Self

10/10

Exceptional

25 Mar 2026

Judith

Amazing location and the staff were incredibly helpful.

Partner

10/10

Exceptional

23 Mar 2026

Paul

Clean and cosy. Friendly helpful staff. Great location. Complimentary fruit, tea/coffee and water in the room.

Self

10/10

Exceptional

16 Mar 2026

DAVID

The Emerald Mansion is a good hotel and I would stay here again when the opportunity presents.

Things to note. This is a boutique type of hotel. Meaning it's on the smaller side and I don't believe that it would be suitable for families with kids especially, little ones.

That said, the room was well appointed, very clean and that emerald theme is engaging. Internet connectivity was good throughout.

The standouts to me are the staff. Whether morning or evening shift, they were consummate professionals. Quick to offer assistance above and beyond, exceedingly cordial and as I shared, very professional.

The neighborhood is an absolute gem for the traveler a little more interest in DIY tourism (though the hotel arranged for me to have an exceptional guide). By this I mean, you're stone's throw from amazing historical landmarks. The area was safe and felt that way to me. Good eateries all around, shopping abounds and navigation was not too complicated.

Areas for improvement. The AC situation was interesting. My visit was in mid March. Still cold/colder so the AC system was only set to heat. If you like colder rooms to sleep, this can complicate things. Fortunately, I was on an upper floor so I was able to crack the window open at night which worked.

The walls are rather thin so if you're a light sleeper like me, the city can keep you company quite a ways through the night. If you're on vacation, that shouldn't be an issue. Overall great spot. I recommend it.

Self

8/10

Excellent

08 Mar 2026

Laura

Buen hotel. Limpio, buena ubicacion y excelente el staff...

Friends

6/10

Pleasant

24 Feb 2026

Larissa

I stayed at this hotel for over 15 days, so my feedback comes from extended experience — not just a short visit.

Unfortunately, the breakfast was not as described or advertised. The options were limited and did not meet the expectations set online.

Additionally, I was disappointed by the lack of flexibility when I had a guest visit after such a long stay. After more than two weeks at the property, I expected a bit more accommodation and understanding.

Housekeeping was also inconsistent. I repeatedly had to request room cleaning and fresh towels upon arrival, instead of the service being proactively provided. Room service overall was below standard.

For a stay of this length, I expected better service, communication, and hospitality.

Self

6/10

Pleasant

24 Feb 2026

Larissa

I stayed at this hotel for over 15 days, so my feedback comes from extended experience — not just a short visit.

Unfortunately, the breakfast was not as described or advertised. The options were limited and did not meet the expectations set online.

Additionally, I was disappointed by the lack of flexibility when I had a guest visit after such a long stay. After more than two weeks at the property, I expected a bit more accommodation and understanding.

Housekeeping was also inconsistent. I repeatedly had to request room cleaning and fresh towels upon arrival, instead of the service being proactively provided. Room service overall was below standard.

For a stay of this length, I expected better service, communication, and hospitality.

Self

10/10

Exceptional

22 Feb 2026

Vanessa

Great people, amazing staff. Super clean . Close to evening!

10/10

Exceptional

20 Feb 2026

Namik

Excellent location and an amazing room. The staff was super friendly and helpful. Mustafa is an awesome person and he was very welcoming. I loved the hotel and will make sure to visit it again.

Self

10/10

Exceptional

18 Feb 2026

Felix

Great location, nice staff, very good room.

10/10

Exceptional

09 Feb 2026

Alla

My stay in this hotel was very pleasant. Stuff is very nice and helpful. I got upgrade for a junior suite for no extra money. Room was very clean and cute. I only stayed one night as I had a flight in the morning. The hotel is in great location to walk to major attractions. I would stay in this hotel again and would recommend it to others.

Leisure Self

10/10

Exceptional

05 Feb 2026

Levi

The room was beautiful and clean, and the staff were excellent.

2/10

Poor

26 Jan 2026

Arkadiy

Low quality hotel. Breakfast sucks.

10/10

Exceptional

25 Jan 2026

Merronda D

The room was super clean and comfortable. The only advice I’d give is bring an eye mask and ear plugs if you’re a light sleeper. Not anything the hotel can do better but it’s just the fact of being in a city! The staff was great. I didn’t pack an umbrella and the lady at the desk provided me with one. Check in was quick and check out was easy.

Leisure Self

10/10

Exceptional

23 Jan 2026

Stuart

Staff amazing, hotel lovely rooms superb.

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

kristen

We loved our stay

Leisure Family

10/10

Exceptional

16 Jan 2026

regina

Staff were very pleasant, welcoming, and helpful. The room was spotless with a beautiful, newly-renovated bathroom and extremely comfortable bed. Highly recommend this stay!

Leisure Self

10/10

Exceptional

11 Jan 2026

Zoila

The place is incredible beautiful, everything is walking distance from the hotel. Costumer service is amazing Meleek and Mr Mustafa super professional people. I definitely recommend this hotel as one of my favorite places in Istanbul.

Leisure Self

10/10

Exceptional

10 Jan 2026

Charlotte

Clean hotel and great staff, special shout out to receptionist Melike! So friendly and helpful :)

Self

10/10

Exceptional

02 Jan 2026

LEWIS

This place was very beautiful. The staff was super friendly and helpful. It was close enough for walking to main points of interest. Really our only complaint would be the noise level in the room at night. Our windows faced an empty courtyard where every noise from the streets, water pouring out of a next buildings pipe and really noisy birds just echoed in the courtyard and amplified the noise. That and the extremely hard mattress made for sleepless nights. However, it is a great hotel, breakfast was good and delivered to your room.

Leisure Partner

10/10

Exceptional

02 Jan 2026

April

Emerald Mansion is an adorable boutique hotel close to some hot spots! Very safe and walkable area, close to mosque and public transport. The hotel was very clean and tastefully decorated. The staff was very friendly and helpful. Moustfah the concierge staff was so friendly and helpful. I’d recommend the stay, however for light sleepers get a room that does not have windows on the front. Even though the street was small it was quite busy and a stone road so the sound of cars throughout day and night can be heard quite well when trying to sleep.

Friends_and_family Friends

10/10

Exceptional

29 Dec 2025

LEWIS

The service was above abd beyond. The hitek was beautiful. Breakfast each day was wonderful and brought to our room. My onky complaint would be the bed was so hard i got very little sleep. That coupled with how noisey it was all around us. Everything else was great.

Leisure Partner

4/10

Poor

29 Dec 2025

Ifrah

Biggest issue was not having a restaurant/ buffet area. This was non existent in the hotel for breakfast hidden by the photographs that were shown on the Expedia website. The room shown on the website is actually the hotel lobby and is not suited to serve a full meal.

Staff at the hotel advised that the restaurant was going to take a few more months to build. I have noticed that this was mentioned on another review earlier in the year as well. Breakfast is the same everyday and consists of a boiled egg,foodstuffs taken out of jars such as olives (not fresh) and tomatoes. BEWARE you will be eating in your bedroom as this is where breakfast is served. Hot water is not available at breakfast, will be passed bottled water to boil yourself in the rooms kettle! Catering server does not speak English and could not understand hot tea with milk.

In regards to the room, cups and glasses are not refreshed/ cleaned daily as there were tea stains that were not being washed out.

Please be advised that the bathroom sink had a notice on the wall saying no drinking water. Toilet advised on not flushing toilet paper.

Also no English channel other than Al Jazeera was working on the TV that was provided in the room. This was not fixed during our stay.

As we went during November ( winter months) blankets had to be asked for rather than supplied. Not enough toilet paper and soap supplied.

Only positive was the location. This was our 4th visit to Istanbul.

Leisure Family

10/10

Exceptional

23 Dec 2025

Ramin

The staff at Emerald Mansion were extremely courteous and nice. Staff was always there to help if I had any concerns. The staff were the highlight of my stay here. The room was very clean and had all the amenities I needed. Housekeeping would clean the room everyday and change the towels everyday. Water bottles were provided free of charge, as the tap water is not potable.

The location of the hotel is excellent, located in Sultanahmet, it’s within walking distance of the T1 Tram, Blue Mosque and the Hagia Sophia. Keep in mind, there are restaurants nearby that can have parties till late night, so if you have children, maybe consider a quieter area. For the solo or couple traveller(s), this location is excellent.

Leisure Self

10/10

Exceptional

20 Dec 2025

Matt

Beautiful new hotel in the heart of the city. The entire staff was incredibly respectful and responsive. Easy access to everything and the room was quiet at night. Highly recommend!

Leisure Self

4/10

Poor

19 Dec 2025

Murray

Have been travelling the world for 20 years, this was the most awful stay i have ever had. My room 201 was so tiny, the window wouldn't open and the room was stuffy and i was forced to leave my door open to allow fresh air (security risk?). I felt the 'personalised' room breakfast was inadaquate and a cheap way out for the hotel... i cut my losses, and left the hitel for another way better and cheaper hotel down the road, i was just so glad to get out of the hotel. Management couldn't have cared.

Self

8/10

Excellent

15 Dec 2025

David

The hotel was a little smaller than I was expecting, but very central and perfect to quickly walk to all the main tourist attractions. The staff were always really friendly and helpful. Breakfast was in the room each day which was a little odd, but delivery of breakfast 5 mins after a phone call to request it was also quite nice. Probably wouldn't be so fun if you went in a group though. Maybe they were refitting the breakfast room, but I didn't see ay builders and didn't check.

Leisure Family

10/10

Exceptional

08 Dec 2025

John Maurice

I absolutely love this property. Everything stood out to me because I love authentic traditional culture, so the Hotel gave that feeling from the start would stood out to me. The most in a few areas was the quaintness of the Turkish style room, the lovely European bathroom surfaces in the beautiful lobby and comfortable bed. Melika and Mustafa were incredible as hosts to me every step of the way. I’m definitely staying here again when I come back next month to Istanbul 🇹🇷.

Business_and_leisure Self

10/10

Exceptional

07 Dec 2025

Nasim

Very nice hotel and staff. Miss Melike was just wonderful. Very helpful and sweet. Mr Mostafa was attentive and kind. Highly recommend this hotel. They arranged for all our daily excursions. Excellent service.

Leisure Family

10/10

Exceptional

06 Dec 2025

Kenneth

Staff was AWESOME!!! The old city of Istanbul was soooo close; I walked everywhere!

Business Self

10/10

Exceptional

03 Dec 2025

Sandra

Staff were very friendly and helpful

Family

10/10

Exceptional

01 Dec 2025

Shilpa

Best hotel in Istanbul! Amazing staff especially the Management team.