Name: Santa Sophia Hotel
Address: Cemberlitas Tasdirek Cesme Sk.No:20 Sultanahmet, 2, Istanbul, 34470, TR

Santa Sophia Hotel

Istanbul · Turkey

Cemberlitas Tasdirek Cesme Sk.No:20 Sultanahmet, 2View location

75 reviews shown

4/10

Poor

21 Jun 2026

Farhana

The staffs are racists and not friendly. They don’t have proper training of dealing with guest. They moved out my staff from my room in my absence. Rooms are narrow and noisy. No charging socket for IPhone. Lifts services are horrible. The manager of the hotel tried to be nice but end of the day the entire system is inefficient and full of poor service. I don’t recommend it.

Self

8/10

Excellent

25 May 2026

Ramzan

Super hotel good service

10/10

Exceptional

25 May 2026

Maria

Everything fine and clean

Family

6/10

Pleasant

06 Feb 2025

Christian Oliver

Nice

Business Self

8/10

Excellent

30 Aug 2024

Bela

It was a business trip, and it worked out well due to the convenience.

Business

4/10

Poor

27 Apr 2024

Imran

Great location poor hotel good staff

Great location but generally below par condition of bathroom and bedroom, though staff helpful and attentive

Friends_and_family Friends

10/10

Exceptional

20 Dec 2020

value for money...location very good..staff helpful

Self

2/10

Poor

25 Jul 2020

Verified traveler

Not good!!

This hotel is not good very dirty and i booked an smoking room but they said it's forbidden and the 1 staff is quite stupid no towel in the room then i ask he gave 1 only but she knows we are 2 in the room! Its not recommendable hotel i stayed allot different hotels different countries but this is the worse ever!!!

Friends_and_family Friends

6/10

Pleasant

17 Jan 2020

Verified traveler

I found the staff very helpful and the room was very good
But what I found was the INTERNET very slow good
INTERNET is a must these days , I hope if the staff reads
This review that the will do something about the INTERNET
really that would great to boost it UP , YES THE HOTEL
IS VERY CENTRAL TO THE OLD TOWN AND THE FAMOUS
GRAND BUZAAR , A MUST SEE IT ,,,

Leisure Self

10/10

Exceptional

10 Dec 2019

Verified traveler

Wonderful location, clean well-constructed building, and extremely friendly employees. Would highly recommend this hotel to anyone.

Leisure Self

2/10

Poor

24 Nov 2019

Verified traveler

Awful hotel. Avoid.
Check in was fine but the room was dirty and damp.
Terrible experience, suggest you avoid.

Self

2/10

Poor

14 Nov 2019

Verified traveler

Cery disappointed about the services. We have booked one room fro hotel with 5 stars

8/10

Excellent

17 Oct 2019

Ferdus

Ok hotel

The hotel was okay we enjoyed our very short trip to Istanbul.

Partner

10/10

Exceptional

31 May 2019

Thomas

I enjoyed it as the hotel was Clean , tidy with friendly staff and manager

2/10

Poor

07 May 2019

Verified traveler

Staff not very helpful.... hotel small. Smelly. Unclean... most rooms are like ghost (scary)

Leisure Friends

2/10

Poor

19 Mar 2019

Farook

Very very bad hotel no Manor in staff at all

Family

2/10

Poor

26 Feb 2019

Verified traveler

Non Cooperative staff, unhygienic. No complementary water

Friends_and_family Partner

2/10

Poor

23 Jan 2019

Verified traveler

not worth your money to stay here

first i booked room with double bed. a month in advance gave us a room with 3 single beds wouold not change it. very little if any hot water heat wouldnt work half the time. black mold in the bath tub shower walls. poor service not friendly cancelled my return stay at this hotel can not return to these conditions. sorry great area about the only good thing to say.

Partner

2/10

Poor

12 Jan 2019

Anthony

Uncomfortable

I'm still there, I didn't get the room that I paid for . They denied me my original room and gave me beside the Engine room,which couldn't allow me and my wife to sleep or have peace . They denied us free bottles water,cafe/tea machine and no changing of our bedsheets etc.

Partner

4/10

Poor

11 Jan 2019

Chris

Slightly disappointed

Although we got a good price for our rooms and the fact that it is winter, I was disappointed that what was advertised was not available. There was no tea & coffee making facilities in the room, no mini bar and not free bottles of water.

Family

2/10

Poor

12 Nov 2018

Ibrar

Hotel.com needs to inspect hotels rooms

It was worst expirence. A room in basement with no window ..sticky smell and starting of water motor after every two hour with loud noise .. when asked to change the room it was not done. They said their hotel is under repair.. they then sent me to another hotel which was even more pathetic.. finally they said thatthey can cancel the booking if Iam not happy .. it was difficult to find a replacement on short notice and they knew it ..

4/10

Poor

21 Oct 2018

Verified traveler

Good location single room stay away

Good location but single room very small couldn’t walk and maybe need to jump over the bed to get to the other side .. left next night

8/10

Excellent

30 Aug 2018

Mustafa

Very decent place

Very decent place no complains.

2/10

Poor

19 Aug 2018

Mansoor

Staff at reception are lier. Sent them emails thricely for refund but still no reply. Our rooms were confirmed but denied to check in due to maintenance problem. Gave us refund letter in Turkish language so visitors from other country cannot understand that what's return. Told us that we are unable to give you rooms and keep this letter for proof of refund and now saying that guests cancelled their own. We supposed to check in on 23rd Jul with family after taking long flight and too much tired and hotel roof was leaking with water. Staff not even bothered to compensate in any other hotel and now not refunding our amount. I'll suggest all visitors that not to stay in this hotel. Non cooperative and un trustable staff.

4/10

Poor

05 Mar 2018

Verified traveler

This hotel is your choice only if you're on the budget. It is cheapest around. For one night, but not for relax and enjoying good time. Hotel is attracting travelers mostly from Middle East. They are refused to obey hotel rules and often smoking inside of the room and you may feel that smell.
Sound proofing is nonexistent.

2/10

Poor

19 Feb 2018

Yara

Terrible hotel, awful staff

This hotel is terrible. We booked a room in SANTA SOPHIA but ended up in another one! When we arrived at Hotel Santa Sophia, they took our passports to start the check-in procedure. After waiting 15-20 minutes, they tell us that they will take us to another hotel because “their rooms are flooded with water due to a piping issue”. First of all, this is extremely unprofessional. They should have told us about this BEFORE they took the passports and checked us in. They kept it from us instead. Second, the staff was rude. They talked as if we don’t have the right to complain or to ask about anything, as if what they did and how they did it was completely acceptable. They sent us to a hotel that was technically in the middle of nowhere, and they wanted to put us in a room with no windows, no toiletries, no towels. They gave us a very hard time because we booked the Economy Room. They said “if you only pay money for the Economy Room, this is what you get and it’s clear on the room description”. I pulled out my phone and showed them the Expedia reservation details and insisted that they did NOT mention that their will be no windows or toiletries or towels. They changed the subject in order not to admit that they scam people. We had a terrible experience. It was our 4th time in Istanbul, specifically in the Sultahahmet area, and all hotels we previously stayed at were amazing. This one was a huge disappointment, we do not recommend it to anyone.

2/10

Poor

25 Jan 2018

Verified traveler

I DONT RECOMMEND TO ANY BODY.

I booked the room for 3 days but i am not happy with this hotel . Tv is not working , shower is very small and not clean, Room has no sound proof , I can hear the people in next room talking. Bed should be for 2 people but it was not. Bed was to small, Quilt was for i person. Water in shower getting cold in a few minutes.OVER ALL I DID NOT LIKE IT . END I DONT RECOMMEND TO ANY BODY.

10/10

Exceptional

03 Jan 2018

Robin

Strong Reccomend !\n

Everything was nice , great personel , location and also front of hotel there is a market. it is open 24 Hours. Next time i will visit this hotel again for sure !!

10/10

Exceptional

03 Jan 2018

Arzu

Great Staff

My stay was nice , Hotel in city center just 5 minute by walk to go city center and tram station. Mehmet helped us for everything. Thank you for Mehmet

4/10

Poor

14 Dec 2017

Verified traveler

Wifi in the room was so bad. We had to sit in the lobby area to send holiday pics back home.

Workers were doing repair works, including drilling walls right outside our room door till 7pm.

Our room was next to the tiny lift lobby, and noisy guests waiting for the lift disrupted our peace especially late at night. Make sure you don't get rooms close to the lift lobby.

The hotel location was excellent though. Within walking distance to tram stations, the Blue Mosque, Hagia Sofia, the Grand Bazaar, etc.

Family

2/10

Poor

27 Oct 2017

jalal

I booked 2 rooms but was given one.
Hotel said it was expedias fault .

4/10

Poor

26 Oct 2017

eva

don't stay here

We did not enjoy our stay here. we booked with expedia with a breakfast but when we got there they said breakfast wasn't included even though we showed them the voucher. They then said we were paying too low anyway and they would refund us and we would have to stay somewhere else. After some convincing, the manager 'agreed' to let us have the room. When we got to the room, it was so small and did not have a window! we felt suffocated and after 2 days of struggling we ended up paying more to have another room with a window. There were a lot of other issues such as drilling sounds throughout the night, staff coming in any time to install ait conditioners without any prior warning and where we would come back to all our things being moved. We had no wifi for the duration of our stay, no heating (they said they had switched it off as they are installing air conditioners) and to top it all we had no duvets - they said they had sent them off for cleaning. I spent my night shivering due to the cold. The hotel is cheap but really not worth it as it can ruin your trip.

8/10

Excellent

19 Aug 2017

Faraz

First time stay at Hotel Santa Sophia

First of all there is very limited access for the car to reach front of the hotel. Front road of the hotel is closed from 13:00-18:00 but it's open on public holiday. Hotel staff and ourselves had to drag the luggage to the hotel.
Room was small but one big bed, one small bed and one sofa bed was abailable to fit four of us. Aircondiotner needs servicing and also rooms need detailed cleaning as we could feel that because of the high season they don't have enough time for deep cleaning. The hotel is situated in the heart of all the all the great attractions that's a plus point. Tram is two minutes walk and also there was a small grocery shop in front for all the needs

Family

6/10

Pleasant

05 Aug 2017

Verified traveler

sad but true

The staff except for one of them were not friendly, they refused to give me the room in which I reserved online claiming that it is out or service. Instead, they give me more expensive room however they gave it to me with a discounted price. There was no free bottled water available unlike what was written in the hotels.com room description. The hotel's room was good, clean and comfortable however the mini-fridge in the room was out of service. the location is relatively good but you need to be prepared for some waking.

10/10

Exceptional

19 May 2017

Zainab

excellent location next to all main attractions

friendly staff, excellent location next to grand bazaar, blue mosque etc hotel exactly like pictures would definetly reccomend and wil be back againx10

2/10

Poor

08 Aug 2016

Mahmud

We did not enjor our time here at the hotel because the hotel had numerous problems including: glass door broke as we were closing it and had given a family member a few cuts, the wifi was bad, and electricity and water had stopped working, and the last problem was that the same key was able to open multiple doors throughout the hotel.

8/10

Excellent

07 Jun 2015

Irina

Very nice hotel close to all major attractions.

Comfortable room, very nice breakfast, nice staff, proximity to mosques and grand bazaar, many shops, places to eat, etc.

4/10

Poor

17 Jun 2026

SOONMOON

숙박의 기본은 2인인데, 예약자 혼자만 등록되었다고 추가 요금울 더 받았다. 숙소로 오래되어서 추천하고 싶지 않다.

Partner

2/10

Poor

26 May 2026

OLFA

Hôtel à fuir. Séjour très décevant du début à la fin. Pendant 7 jours, la chambre n’a pas été nettoyée une seule fois, ce qui est totalement inacceptable pour un hôtel. Malgré plusieurs demandes faites au personnel pour faire nettoyer la chambre, personne n’est jamais venu.
De plus, la chambre était située en sous-sol et sans fenêtre, information qui n’était absolument pas indiquée dans la description lors de la réservation. Il y avait également énormément de bruit, au point d’avoir l’impression que la cuisine se trouvait derrière le mur de la chambre. Impossible de se reposer correctement.
La propreté générale laisse à désirer et le personnel n’était ni agréable ni réactif. Je n’ai malheureusement pas la possibilité de mettre 0 étoile, sinon je l’aurais fait. Je ne recommande absolument pas cet établissement.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Turgut

Harika

Partner

4/10

Poor

06 Jan 2026

Giuseppe

Pulizia orribile cucina peggio

Business_and_leisure Family

2/10

Poor

06 Oct 2025

Cataldo

Super bruyant,bruit infernal dans la chambre, parking payant alors que la chambre est vendu avec parking.tv ne fonctionne pas .à eviter

Partner

8/10

Excellent

15 Jun 2025

Roberto

Ubicación extraordinaria.

Business_and_leisure

2/10

Poor

02 Apr 2025

Verified traveler

Odada aşırı bir fan sesi vardi ve dışardan sürekli televizyon sesi geliyor.bir daha kesinlikle tercih etmeyeceğim.

4/10

Poor

22 Mar 2024

adnane

Chambres en sous sol , sans fenêtre, frigo non fonctionnel, wc qui se bouchent rapidement et qu’on est obligé de déboucher tout seul

Friends_and_family Family

10/10

Exceptional

14 Nov 2020

Roland

Nur zu empfehlen

Super freundlicher Staff.Total sauberes Zimmer. War alles Bestens.

Self

10/10

Exceptional

24 Nov 2019

Yalcin

Alles super gelaufen und vor allem
Super nettes Personal

Leisure Partner

4/10

Poor

18 Nov 2019

Verified traveler

Hôtel décevant ! Les chambres sont vieilles et vétustes, la salle de bain dans un état miteux! Le déjeuner est très pauvre de choix
Attention certaines chambres sont au sous sol sans fenêtre !!! C est une honte ce n est stipulé nul part !
De plis certains membres du personnel ne sont pas accueillant et ne parle que le turc!

Leisure Friends

2/10

Poor

17 Nov 2019

Maher

Franchement c nul et homme qui travaille le matin ne pas serviable en plus le déjeuner et très faible

Business_and_leisure Friends

2/10

Poor

17 Nov 2019

Paco

Nada: Nos metieron en un zulu porque, según nos dijeron, no disponían de más habitaciones. Al día siguiente nos dijeron que para mejorar la habitacion habia que pagar más. Pagamos más y entonces nos dieron a elegir habitación pero en otro hotel. Hotel Atlantis. Este si era más parecido a lo que habíamos contratado inicialmente. Solo que ya nos habían timado en el Santa Sofia. POr supuesto, el \"suplemento\" tuvo que ser en efectivo, preferiblemente en euros. Ojo con esta gente: no son de fiar. Los del Hotel Atlantis, perfectos.

Leisure Partner

2/10

Poor

11 Nov 2019

armando

los empleados no respetan a los clientes ni las reservas

Leisure Self

2/10

Poor

11 Nov 2019

armando

mala gente que no respeta al cliente ni se ajusta a lo que ha reservado

Leisure Self

8/10

Excellent

08 Nov 2019

Verified traveler

Goeie ligging, onthaal vriendelijk.
Wel een kamer gekregen zonder ramen maar voor dit prijs vond ik het niet erg

Leisure

4/10

Poor

05 Nov 2019

Verified traveler

Scelto l'hotel dalle foto, ma andava specificato che le stanze economy erano stanze sotto terra (quindi senza una finestra) con i locali de l'ascensore e dell'autoclave vicino.
Ci è stato proposto di cambiare stanze con un sovraprezzo, ma non è comunque giustificabile il fatto che non vi sia la descrizione delle camere ecomony.
Uno vede le foto e pensa che siano tutte così.
Deludente solo per questo.

Leisure Family

10/10

Exceptional

01 Nov 2019

Selvin

Personal bien amable

Personal bien amable

Family

4/10

Poor

01 Nov 2019

Verified traveler

Dårlig renhold, mugg på bad, rom uten viduer. ingen lufting.

Leisure Self

6/10

Pleasant

29 Oct 2019

Joe

Gefallen:
Bemühen der Putzfrauen
Lage

Nicht gefallen:
Viele kleine Mängel in den Zimmern
Keine vier Bett Zimmer vorhanden

Leisure Family

2/10

Poor

16 Oct 2019

Ahmet

Itel berbat otel degil samanlik oda diye bodrum katta penceresiz birboda tahsil ertiler gece gec saatte gitmeme ragmen oda hayla hazir degil bir saat beklettiler i tur oda icin tek kelime ile igrenc

4/10

Poor

06 Jul 2019

Yersaiyn

Отель находится в отличном месте, в районе Султанахмета. Это единственный плюс. Мы прилетели ночью в Стамбул, а номер ещё не готов. Когда пошли в номер, оказалось , что он в подвальном помещении и самое ужасное без окон! На ресепшене за 10 евро в день предложили на 2 этаже. Этот номер оказался ещё меньше, чем в цоколе. Комната старая, грязная,постель старая, полотенца сырые и старые. Ванная ужасная. В общем комната грязная и все старое. Было видно, что не убирались давно!

Family

2/10

Poor

28 Jun 2019

Verified traveler

Er was niks goeds aan. Ik kom aan en mijn kamer is niet eens gereserveerd, waardoor ik dus in een ander hotel moest verblijven

Leisure Partner

2/10

Poor

04 Jun 2019

Verified traveler

Die zimmer haben gestunken, bad war der reinste horror. Seine 3 sterne.hat das hotel nicht verdient

Leisure Partner

8/10

Excellent

03 Jun 2019

Verified traveler

La proximité des monuments et la localisation de l’hôtel

Leisure Family_with_children

2/10

Poor

03 Jun 2019

Hassan

Hemska Santa Sophia

Den var dåligaste hotel jag bokade i mitt liv den ser inte ut som på bilder på deras hemsida, helt gamla hotel och dåliga personal, bo aldrig där. Jag bad om täcke jag fick inte det av personalen dåliga ursäkter!!!!!

2/10

Poor

01 Jun 2019

Verified traveler

Wir wurden Untergeschoss in einem Zimmer ohne Fenster untergebracht.

Leisure Partner

2/10

Poor

22 Apr 2019

Verified traveler

ales formich ist schlecht ich war mit zimmer nicht zufreiden zimmer in keller .

Business Self

2/10

Poor

20 Apr 2019

Adil

Jamás en mi vida he visto cómo este hotel. Malo no es lo siguiente

Está fatal fatal fatal muy muy muy antiguo y huele muy mal y bueno todo todo todo malo

Leisure Family_with_children

2/10

Poor

16 Apr 2019

Verified traveler

Dieser Zimmer roch nach Schimmel und hatten keinen Fenster , Bad zu klein mann konnte sich nicht gescheit frisch machen , sehr alte Badetücher hingen schon fetzen . Kissen zehr Alt und mann konnte die einzelnen Schaumstoffe Sehen und Spüren. Nie wieder zu diesem Hotel.

Business_and_leisure Self

8/10

Excellent

02 Apr 2019

EMRE

Otel konum itibariyle iyi bir noktada, personel orta duzeyde alakali, wifi mevcut kahvalti extra, oda ve dus temizdi, kisa sureli konaklamalarda kullanilabilir

Partner

8/10

Excellent

07 Mar 2019

Verified traveler

Franchement toutes les jours qui passé dans l'hôtel c'est magnifique

Leisure Partner

8/10

Excellent

05 Mar 2019

Verified traveler

Alles im einen war okay

Personal war ganz nett .

Leisure Partner

2/10

Poor

04 Mar 2019

Verified traveler

olen varannut hotelin 10 päivä enen matkan hoteli santa sophia istanbulissa maksettu kun saapunut klo 23:00 hotelissa hoteli aula sanoi että ei ole paikka muulla oli varaus ja numero mutt ei autta puoli tunti jalken tuli 2 matkustaja espanialainen he ovat samasta ongelma mee soittaamee polisi klo 03:00 aamu olimme poliisiasema ei hyvä hotel santa sophia istanbul

Leisure Self

6/10

Pleasant

26 Feb 2019

Verified traveler

Lokatie is top vlakbij toeristische plekken. Jammer genoeg kwamen we aan om 23 uur en werden we opgehaald met shuttle bus. Tijdens de rit kreeg ik de telefoon van de chauffeur en werd mij verteld dat er geen kamers beschikbaar waren in het hotel. Er werd mij voorgesteld naar een hotel in de zelfde buurt gebracht te worden. Terplekken bleke het niet in de zelfde buurt afgelegen in een achter buurt. Ben er niet mee akkoord gegaan en heb de chauffeur gedwongen ons af te zetten in het geboekte hotel. Die werkte gelukkig gelijk mee. Eenmaal aangekomen in het hotel hebben we een Helle discussie gehad met receptie. Er bleken geen 3 kamers beschikbaar die wel geboekt en betaald waren. Na lang ruzie maken ben in akkoord gegaan met 2 kamers 1 x 2 persoons en 1 x 3 persoons in plaats van 3 x 2 persoons. Vond het erg jammer dat we meer dan een uur hebben moeten boos zijn en schreeuwen voor er een oplossing kwam. Jammer genoeg was die discussie elke dag met nieuwe klanten. Kreeg zelfs te horen dat ik niet moet zeuren om 3 kamers omdat ik niet veel betaald heb voor het verblijf.

Leisure Friends

8/10

Excellent

02 Feb 2019

Behiç Taha

Hoşgörülü ve yardımsever hizmet, fiyat kalite oranı olarak gayet güzel bir tesis

Partner

10/10

Exceptional

01 Feb 2019

Muhsin

Güzel bir deneyimdi

Konum olarak güzel kaliteli bir otel

2/10

Poor

28 Jan 2019

Verified traveler

Statt 4 Tage sind wir nach 2 Tage abgereist unser Zimmer war im Keller ohne Fenster Klima wa nur heiß oder kaputt unhöflich dreckig auf Toilette Scharmhaare nicht sauber gemacht Boden voller Staub und kein warmes Wasser auch wenn es nur 3 Sterne sind erwartet man warmes Wasser und nachts kamen bohr Geräusche ich könnte nicht schlafen müsste auf meine Kosten umziehen möchte mein Geld zurück !!!!