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Pell Palace Hotel & Spa

Istanbul · Turkey

Emin Sinan Mah Gedikpasa Camii Sok No 37 SultanhamView location

8.6/10Excellent315 Reviews
Cleanliness8.8/108.8
Service9.6/109.6
Comfort8.4/108.4
Condition8.6/108.6
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Pell Palace Hotel & Spa

Located in Istanbul's historic Sultanahmet district, Pell Palace Hotel & Spa is a short walk from the Grand Bazaar and Sultanahmet Square. This spa hotel offers 27 guestrooms featuring Tempur-Pedic beds with Egyptian cotton sheets, minibars, and LCD TVs with satellite programming.

Guests can enjoy complimentary Wi-Fi, 24-hour room service, and a coffee shop/cafe. Additional amenities include a spa with massages and facials, a bar/lounge, concierge services, and a 24-hour front desk. A roundtrip airport shuttle is available for a surcharge. Nearby attractions include the Blue Mosque and Hagia Sophia.

Read more about this hotelShow less

With a stay at Pell Palace Hotel & Spa in Istanbul (Sultanahmet), you'll be a 5-minute walk from Grand Bazaar and 7 minutes by foot from Sultanahmet Square. This spa hotel is 0.6 mi (0.9 km) from Blue Mosque and 0.6 mi (1 km) from Hagia Sophia.

Make yourself at home in one of the 27 guestrooms featuring minibars and LCD televisions. Your Tempur-Pedic bed comes with Egyptian cotton sheets. 40-inch LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Airport transfers
Concierge
Laundry
Spa
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 2022-34-1408
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: EUR 50 per room (one-way)
    • Nearby parking fee: EUR 20 per day (328 ft away)
    • Rollaway bed fee: EUR 20.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Turkish

Nearby attractions

Column of Constantine 0.2 km / 0.1 mi
Grand Bazaar 0.4 km / 0.3 mi
Sultanahmet Square 0.5 km / 0.3 mi
Turkish and Islamic Art Museum 0.6 km / 0.4 mi
Beyazit Square 0.6 km / 0.4 mi
Little Hagia Sophia 0.7 km / 0.4 mi
Basilica Cistern 0.8 km / 0.5 mi
Blue Mosque 0.9 km / 0.6 mi
Hagia Sophia 1 km / 0.6 mi
Egyptian Bazaar 1.1 km / 0.7 mi
Gülhane Park 1.1 km / 0.7 mi
Istanbul Archaeology Museums 1.2 km / 0.7 mi
Eminönü Square 1.2 km / 0.8 mi
Bosphorus 1.3 km / 0.8 mi
Süleymaniye Mosque 1.4 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 27
  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport Shuttle
  • Room service
  • Currency exchange facilities
  • Lift access
  • Concierge
  • Café
Show 5 more facilities & services
  • Bar
  • Turkish bath (hamam)
  • Spa treatments
  • Non-smoking establishment
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TRIPLE WITH BALCONYTRIPLE • WITH BALCONYTPL.BL

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    TRIPLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    JUNIOR SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIORTRIPLE • SUPERIORTPL.SU

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    TRIPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIOR QUEEN BEDTRIPLE • SUPERIOR QUEEN BEDTPL.QN-SU

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    TRIPLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM QUEEN SIZE BEDFAMILY ROOM • QUEEN SIZE BEDFAM.QN

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    FAMILY ROOM QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIOR WITH BALCONYTRIPLE • SUPERIOR WITH BALCONYTPL.BL-SU

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    TRIPLE SUPERIOR WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.BL-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIOR KING BEDTRIPLE • SUPERIOR KING BEDTPL.KG-SU

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    TRIPLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN ECONOMYTWIN • ECONOMYTWN.EY

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    TWIN ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH BALCONYRoom • WITH BALCONYROO.BL

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    Room WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH BALCONYFAMILY ROOM • WITH BALCONYFAM.BL

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    FAMILY ROOM WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM THREE BEDSFAMILY ROOM • THREE BEDSFAM.3B

    Photos are not available for this room type.

    Pell Palace Hotel & Spa

    FAMILY ROOM THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Pell Palace Hotel & Spa

8.6
Excellent
315 Reviews
Cleanliness
8.8 /10
Service
9.6 /10
Comfort
8.4 /10
Condition
8.6 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
14 Jul 2026
Marie
Excelente hotel. La habitacion muy limpia y remodelada. Nuestra habitacion tenia terraza y vista al mar.El desayuno muy rico. El personal muy atento en todo. Queda bien cerca de todo metro restaurantes, museos. El área es muy tranquila lo que es muy importante a diferencia de calles cercanas principales pq hay mucha gente caminado tarde en la noche. Me gustó mucho la tranquilidad. Estar cerca de todo y poder regresar a descansar sin ruidos externos .Cuando regrese de nuevo iré a quedarme allí de nuevo. Le doy 10 /10 .
Family_with_children
10/10
Exceptional
12 Jul 2026
Bassem
Staff were amazing
8/10
Excellent
12 Jul 2026
ANIS
Close to shopping. Street is narrow and congested. Hilly and sloppy. Not on main road. Breakfast is ok. Nothing wow about it. Property in excellent condition and working air condition.
Family_with_children
10/10
Exceptional
10 Jun 2026
sandra
Nice hotel within walking distance to the Blue Mosque, Basilica Cistern, museums and Grand Bazaar.
Family
10/10
Exceptional
30 May 2026
Gani
We have just checked out from Pell Palace and we had the MOST AMAZING STAY.

Staff went out of their way to help us with anything we needed. The care and kindness was amazing. I was feeling sick and the staff went out of their way to find medicine for me at an hour when the pharmacy was closed. When we forgot our charger, they immediately provided us with one. Breakfast daily was amazing.

Perfectly located in the heart of Istanbul and within walking distance of all the popular tourism spots. I’m not one to leave a review but they outdid themselves. ❤️ thanks pell palace!
Family
2/10
Poor
29 May 2026
solomon
The bed was as hard as a rock. You could hear everything all night long the doors were not solid enough to keep out the noise when people were going through the halls in the middle of the night. Worst place I ever stayed.
Family_with_children
8/10
Excellent
14 May 2026
Canev
Good location, friendly staff
Friends
10/10
Exceptional
21 Apr 2026
Mohsin
Staff is very helpful . Location is very convenient.
Family_with_children
8/10
Excellent
29 Mar 2026
Frederick Paul
Close to the main attractions in Istanbul. Rooms very good. Lots of reasonable priced eating places close by. Breakfast not great but adequate
Friends
10/10
Exceptional
28 Feb 2026
KATHERINE
Staff was very polite and respectful, wr ask for extra pillows and they give to us right away, excellent service
Friends_and_family Friends
10/10
Exceptional
23 Feb 2026
Flor Maribel
Clean room. Good customer service
Partner
10/10
Exceptional
22 Feb 2026
Farzana
Excellent service… Friendly staff
8/10
Excellent
25 Jan 2026
Mohammed
Great experience.overall was excellent.
Leisure Family_with_children
10/10
Exceptional
13 Jan 2026
Abir
Very close to shops and mosque. beautiful, clean neighborhood
Leisure Family
10/10
Exceptional
27 Dec 2025
Warley
Room 100% spotless! Staff lovely and helpful at any time. Highly recommended
Friends_and_family Family
10/10
Exceptional
28 Nov 2025
Susan
Warm welcome and information on map, with tram card, staff always courteous and rooms small but comfortable and clean. The breakfast was adequate and the hamam experience superb. It’s central location was a big plus, ideal for walking or tram
Partner
8/10
Excellent
11 Sep 2025
Hala

Good value for money

Hotel is on the older side, pictures are a bit deceiving, and doesn’t offer much. Breakfast was ok. Staff, on the other hand, was very helpful and polite.
Location is amazing, walkable distance to the Bazaar, Grand mosque etc
Friends_and_family Family
8/10
Excellent
27 Aug 2025
Mitchell

Great location to old town

Very convenient to old town sites. Hotel is clean and spacious. Nice breakfast buffet. Walls are thin making it easy to hear neighbors and elevetor.
Friends_and_family Family
10/10
Exceptional
26 Aug 2025
Drew
The Pell Palace is a wonderful boutique hotel. The staff are exceptionally welcoming and knowledgeable about the area. During our stay, they accomodated our early morning arrival and our early morning departure. The cafe on site is a nice place to sit and enjoy a coffee, tea or local beer. A transit stop is nearby and there is small grocery store nearby as well. Plenty of dining options and walkable to the Blue Mosque and surrounding area although I recommend taking the light rail back.
Leisure Family
8/10
Excellent
16 Aug 2025
Sabri
In the heart of everything. Everything is with in walking distance. Great staff.
Leisure Family_with_children
8/10
Excellent
06 Aug 2025
Jeff
Pell Palace is located central. When booking the hotel I was debating between close to the grand bazaar or Arasta Bazaar. Arasta is more of a western district and closer to the airport shuttle. The grand bazaar is really grand so I picked grand bazaar. But Istanbul center is pretty small so either locations are great.

There were three of us and I wanted a
Bigger space with a balcony. I realize quickly that it’s too hot in the summer to take advantage of the balcony. My wife likes the breakfast but it’s mainly vegetarian.

Overall we enjoyed the hotel. One thing that was not the fault of the hotel is there was a family on our floor that was really noisy at nught

Leisure Family
8/10
Excellent
30 Jul 2025
Wazhma
.
Leisure Family
8/10
Excellent
19 Jul 2025
Zehra
Nice, clean and spacious rooms. Very helpful staff and great location. Close to all the attractions
Leisure Family
8/10
Excellent
06 Jul 2025
Lynn
While the tram is nearby, the neighbourhood shops are worn out, trading shops. Vehicles cannot access the narrow street between 10am to 6pm. We were dropped off far from the hotel and had to carry our luggages uphill to reach the hotel.
The staff are commendable, very helpful with street directions.
Leisure Family
10/10
Exceptional
04 Jul 2025
VIOLET
The staff were very helpful and kind. The breakfast was great!
Leisure Friends
10/10
Exceptional
22 Feb 2025
Fatima
The hotel was absolutely amazing in a very good location and the staff were fabulous and extremely good at what they do.
Leisure Family
8/10
Excellent
31 Jan 2025
Stephanie

Clean, central, good breakfast, friendly staff

The staff was really helpful and gave us a few great suggestions for local restaurants, shops and activities. They were very generous with their time, and the cleaning staff was also very nice.
Friends_and_family Family
10/10
Exceptional
18 Jan 2025
Isabella

Good location, excellent staff

Hotel quality is 50% comfort. 50% staff. And the staff of this hotel deserves a 5 star comment, starting by Ufuk, an excellent reception manager. Very friendly, very helpful. We can’t thank him enough for his hospitality. The location was very central, we could visit almost everything on foot.
room temperature was perfect and the breakfast staff was super nice too, Thr hammam was great (a special compliment for Maria, the masseuse from Georgia). The only downside was the music.l during the relaxing massage before the Turkish bath. As it’s a radio or a free streaming, there were ads all the time (and in Turkish, which made it even more disturbing):
But, overall, I would recommend this stay. IThe day after our arrival it was my birthday and we were hosted by Ufuk with a birthday cake and we got free souvenirs when we left. Small gestures that make the big difference!
Friends_and_family Family
8/10
Excellent
23 Nov 2024
Shumina
Pictures are quite misleading. The lobby and reception area are incredibly small and the area around hotel can be alarming till you get used to the surroundings. However the location is amazing coz within a minute you are in the main streets and right near the bazaar. Room was fine however there is a school right next to it so you can be woken up in the mornings with the playground noise and they do sing the national anthem before they are allowed into the building. Staff were lovely, there is a young guy that works there who helps with the luggage and breakfast area and he was incredibly helpful throughout our stay. Just note that during most of the day the road the hotel is on closes so taxis are not able to directly drop you off or pick you up outside hotel. I never read this anywhere in reviews or on hotel info.
Leisure Friends
10/10
Exceptional
19 Nov 2024
Rabia
It was a very comfortable hotel with very kind and accomodating staff! They were very helpful and overall we had a lovely time at this hotel
Leisure Partner
10/10
Exceptional
29 Oct 2024
Asif Ahmed
Staff were so friendly and helped us with anything. Will definitely recommend this place to others!
Leisure Partner
6/10
Pleasant
08 Sep 2024
Alvena
Room was in need of a thorough clean. There were cobwebs and dirt. Bathroom grouting was black.
There wasn’t much choice for breakfast.
Plus point it was local and convenient to the main road and tram.
Leisure Family
10/10
Exceptional
01 Sep 2024
Siraj
Great location, fantastic staff, quiet street with boutique feel to the hotel and close to all the tourist hot spots
Leisure Family_with_children
10/10
Exceptional
18 Aug 2024
Imran
The staff are fantastic. This is my 2nd stay in 3 month's. Location is great as it is central to all the main site's and lots of food options. Will be back again when in Istanbul again.
10/10
Exceptional
18 Aug 2024
JANOS
Clean, close to everything.
Helpful people!
Business_and_leisure
8/10
Excellent
10 Aug 2024
Zehn
Very close to all major sites in Istanbul. Food outlets very close within walking distance. Tram station close by. Close to restaurants. The staff made the stay in the hotel worthwhile, very polite and helpful. Special mention of Kadri and Ozgun.
Leisure Family
8/10
Excellent
09 Aug 2024
Summera
A small but excellent hotel with all the facilities you need. Excellent location and round the corner from a tram stop. Only 1 stop Away from the blue mosque.
Breakfast was good but no made to order service if you are expecting a cooked breakfast. Dining area isn’t very big and was always full at breakfast time. That’s what happens with a full and popular hotel.
Staff are very helpful and eager to make your stay better. Kadiri and Ozgun were particularly helpful and staff are very welcoming. I would recommend this hotel.
10/10
Exceptional
19 Jul 2024
Faisal
Fantastic location , 5 min walk to major tram line . Friendly helpful staff, good Turkish breakfast
Leisure Family_with_children
10/10
Exceptional
18 Jul 2024
Mohammed
I don’t know where to start. I have traveled the world and stayed in many prestige hotels and I have to say that the management and staff went above and beyond to make my stay soo special.
Thank you to the management and all the staff for making my stay soo amazing.
Location is spot on to get to all the sightseeing places.
This will be my go to hotel in the future for when I travel to Istanbul.
Leisure Friends
10/10
Exceptional
03 Jul 2024
Siaf
Absolutely impressed with the impeccable customer service at Pell Palace Hotel & Spa! Kaan and Nezir went above and beyond to make my stay enjoyable, from answering every question with a smile to offering helpful tips. Their attentiveness truly elevated my Istanbul experience.
Leisure Family
8/10
Excellent
27 Jun 2024
Sajada
Very clean rooms and staff friendly. Downside was you could hear people talking in the room next door, doors banging shut and not much variety for breakfast.
Leisure Partner
8/10
Excellent
23 Jun 2024
Kostadin
Staff are wonderful - very helpful, willing to go out of their way to help you.
Hotel is nice, location is great as it is walkable distance to a lot of tourist attractions.
Breakfast is averagebut that's to be expected as it it comes free with the room.
It's more of a 3 star hotel experience but we had a pleasant stay
Leisure Family_with_children
8/10
Excellent
19 Jun 2024
Eva
Our flight was delayed, we arrived late, but still OK the young receptionist even took us to a near by restaurant which was still open in the mid night. After a long day we found the shower drain was blocked was unable to take a shower, we told the receptionist he was quickly solved the problem. The hotel is a bit old, the worse thing was you can hear next door talking, taking showers while singing 😅, if they put music on you can hear clearly too. The day time receptionist Ufuk was very helpful, he gave us a lot of information and advice about the area. Every time we had a question or problem, he can sort out rapidly. The hotel is 3 stars, the service we received was 5 stars.
Leisure Partner
10/10
Exceptional
16 Jun 2024
Leena
It’s a great hotel. Breakfast is very good. Staff is friendly rooms are clean and spacious. Location is close to everything
10/10
Exceptional
16 Jun 2024
Leena
The property is location heart of town. Very convenient and rooms are clean spacious. Breakfast buffet is very good. Staff are very friendly. Overall is a good place to stay in. I recommend staying there.
Leisure Family
10/10
Exceptional
16 Jun 2024
Andjelko
Super friendly staff.
Leisure Family
10/10
Exceptional
30 May 2024
Nasrin
Excellent area, very nice breakfast, staff and building. Our room could be bigger. Thank you
Leisure Family
10/10
Exceptional
13 May 2024
Wasim
Staff were extremely helpful, perfect location!
Leisure Partner
10/10
Exceptional
29 Apr 2024
Mohammed Saad
My wife and I had a wonderful experience at this hotel, initially booked in a double room. Due to maintenance, the hotel generously upgraded us to a triple room, which was spacious and comfortable with both a queen and a single bed. The room and bathroom were immaculately clean, with modern decor and a bidet, an excellent feature for Muslim travelers.

The hotel's location is ideal, with major attractions and a variety of restaurants just a few hundred meters away. The complimentary breakfast offered a good variety of choices, adding value to our stay. The amenities were top-notch, and the hotel staff, particularly Kadri and Ufuk, were exceptionally hospitable. They ensured our stay was comfortable, offering clear communication and fantastic travel arrangements, including affordable private transfers and cruise options.

One small note: reaching the hotel by car can be a bit tricky due to its location in a hilly area with narrow roads. Some drivers might find it challenging, though it is certainly not impossible. Additionally, do not be misled by the darkness at night in the neighborhood; the hotel itself is very safe and secure.

I highly recommend this hotel for its superb service, facilities, and prime location. I am looking forward to staying here again on my next trip.

Leisure Family
10/10
Exceptional
16 Apr 2024
Mohamed mohsin
All staff were friendly and very polite..always accommodating. The hotel is situated in a very good location within walk distance to grand bazaar and sultanahmet.

Thank you for making this stay fantastic
Leisure Family
10/10
Exceptional
14 Apr 2024
Adrienne
We stayed here as a family of four with two teenage kids, and the family room was very nice. There was plenty of room and the beds were comfortable. It was clean and the bathroom was modern. The hotel was very close walking distance to the major sites in Old Town, so we could walk to everything. The hotel staff were excellent. The breakfast in the morning was good. They arranged for a taxi back to the airport for us. I would stay here again if we come back to Istanbul.
Leisure Family
10/10
Exceptional
27 Mar 2024
Mazin
Great staff, very friendly, good location
Leisure Family_with_children
10/10
Exceptional
19 Mar 2024
Sean
Great hotel. Clean and full spa. Very nice staff.
2/10
Poor
25 Feb 2024
Karim
The hotel is not clear about there polices and over all it is very outdated the breakfast is really bad the bring older food from day before and serve again and again there electric pink kettle in breakfast area has a shortage current and broken stuff is supper rude the house keeping lady is very nice lady I would not recommend anyone to stay here total disappointing
Business
10/10
Exceptional
19 Feb 2024
christopher
Travelled here and arrived late at night with 15 month old twins. The guys at the hotel couldn't have been more helpful supplying us warm milk and carrying our cases to the room. All the staff were very freindly and made us feel very welcome. All in all a very positive experience.

Area is also very convenient, 2 mins walk to a supermarket,4 mins walk to tram stop, 5 mins walk to the square.

Thanks Pell palace for making our stay enjoyable, especially kaan who entertained our twins at breakfast time :)

Just one thing of note is the road outside the hotel is closed at certain hours during the day but we were helped with our luggage by the guys at the hotel.
Leisure Family_with_children
10/10
Exceptional
29 Jan 2024
Mohammed

Great Location and Staff Amazing

Superb hotel. So close to Grand Bazar and everything within walking distance. The hotel is well decorated and very newly refurbished. The staff are amazing an respond immediately to requests. Would definitely stay there again.
Friends_and_family Family
8/10
Excellent
14 Nov 2023
javidkhan Azizkhan
Staffe is so help full, hotel is neat and clean.
Leisure Family_with_children
8/10
Excellent
23 Oct 2023
adelaide
we enjoyed our stay u=in tis hotel
Leisure Partner
10/10
Exceptional
04 Aug 2023
Zahur
Lovely hotel and location. Walking distance to Grand Bazaar and tram station. Room was nice and breakfast was good. Staff were brilliant especially Emre.
We had to cut short our 10day stay due to my son being ill. Emre and his team were brilliant in helping us get him to a hospital in the middle of the night and made sure we were ok. I would definitely recommend this hotel.
Leisure Family
8/10
Excellent
24 Jun 2023
Tania
Close to the centre and to the bus stop.
The area is a bit noisy and dirty. Difficult place for the taxi to reach.
Leisure Partner
10/10
Exceptional
17 May 2023
Kalvinder
Excellent location close to the metro and 5 mins walk to the blue mosque . Staff were very friendly and helpful. Clean comfortable room. Breakfast was adequate. I would definitely recommend the hotel for its location and the hospitality of the staff.
Leisure Friends
4/10
Poor
08 May 2023
Kadija
Photos on here of the property are very misleading! Was very disappointed in the room. Much smaller than shown.
I did address it with the staff however was advised all rooms were fully booked so could not move to one of the bigger rooms.
There was a lot of loud music from property next door on a couple of the days (almost like there was a concert).
Breakfast was very limited - only had it 1 of the 4 days we stayed as it wasn’t great.
Cleanliness was adequate
Spa was disappointing as didn’t match photos shown but was good value.

Hotel staff were great however. Especially Emre who was so helpful to us.
It’s ina great location - few minutes walk to main attractions and easy transport access.

Overall however would not recommend as for the price paid, can get much nicer/bigger rooms elsewhere.
Leisure Partner
10/10
Exceptional
07 Feb 2023
arti
Ramazan and Sabim are the best!
Business_and_leisure Friends
10/10
Exceptional
23 Jan 2023
Suhail
Amazing experience! Location was great, staff was wonderful, breakfast was delicious.
Leisure Family
10/10
Exceptional
18 Jan 2023
Suhail
Amazing location..very walkable to all the local sights....clean rooms...wonderful staff...delicious free breakfast...
Leisure Family
6/10
Pleasant
12 Jan 2023
marisol
La propiedad nada que ver a lo que se muestra en las fotos, habitaciones muy pequeñas y poco agradables, la zona mala pero el personal siempre muy amable y dispuesto a ayudar
Leisure Family
10/10
Exceptional
10 Jan 2023
Abzal
Excellent staff very helpful
Leisure Family
10/10
Exceptional
03 Jan 2023
Cynthia1
Loved the location, modern cute room. Staff was friendly and super helpful.
Leisure
6/10
Pleasant
21 Dec 2022
IBRAHIM
All honesty this’s not the hotels fault when I booked the hotel I didn’t realize the location is in the old city things are different when you have your family with you, our expectations was completely high we expected more for less , we only have 8 days to spend in Istanbul and we want to be close to all site seen especially we’re told renting a car it’s impossible, yes the location was disappointed but it’s what it’s ,things probably will be different by myself, the manager trying hard to make us happy by the way his name is Emre, we already made our mind on leaving to stay at another location
Leisure Family
10/10
Exceptional
14 Dec 2022
Eoin
Really nice hotel, very close to the Grand Bazaar and other sights in the city.

Kadri at reception was really helpful with the check in and other requests.

Would recommend a stay here in Istanbul
Leisure Friends
10/10
Exceptional
12 Dec 2022
mehrun
loved the stay very clean and helpful staff definitely recommend it to all friends will stay again . thank you so much
Leisure Family_with_children
10/10
Exceptional
11 Dec 2022
Taj
Excellent location, clean property, very helpful staff eager to help, good breakfast,
Lots of walking as taxis cannot come to doorstep from 10am to 6pm
Leisure Family
10/10
Exceptional
28 Nov 2022
Verified traveler
Very clean and nice hotel son the center of Istanbul. The staff were very helpful and friendly. The only thing I didn’t like was the lack of sound insulation between rooms. We can hear every little conversations from the other room. Aside from that, that hotel was nice and clean.
Friends_and_family Family
8/10
Excellent
22 Nov 2022
Taj
Very clean facility in the heart of Sultan ahmed area, close to the blue mosque, grand bazaar etc, hospitable very friendly staff
10/10
Exceptional
22 Nov 2022
Assylan
we had a short stay but in that short stay we felt very welcomed and supported in any way.
the reception personnel is very kind and helpful.
i would definitely return there at my next trip.
everything is just so inviting about this hotel.
the only drawback is that it is impossible to get to the hotel by taxi due to central position of the place, but the helpful personnel have helped us with our numerous bags a lot by accompanying us to the taxi stop, 5 min walk or so.
plus, the public transport is just around the corner.
thanks so much, dear Pell Palace stuff.
i hope to stay again in your hotel soon.
byeee
Leisure Family
8/10
Excellent
20 Nov 2022
Taj
Very Clean, excellent location good service! Rooms are a little small.
Leisure Family
8/10
Excellent
15 Nov 2022
Charlotte
Lovely staff and very clean well presented hotel. Would also recommend the spa and Turkish bath there. Thank you for a lovely stay.
Leisure Partner
10/10
Exceptional
13 Nov 2022
Barry
The staff was very helpful. They went above and beyond to make your stay pleasurable. Kadri at the front desk was excellent.
Leisure Self
10/10
Exceptional
10 Nov 2022
Richard
The staff were fantastic. We are not spa people so did not rate this service.
Leisure Family
2/10
Poor
01 Nov 2022
Judy Campbell
The property was not as advertised, there were no sheets on the bed and certainly the flat fitted sheet was not Egyptian cotton, there was a small course blanket over the bottom sheet, the few towels were totally grey, uncomfortable bed and one lumpy pillow….we also found bugs in the bathroom….and this is in the balcony room. Actually, the whole room looked more like a dorm room than a hotel room, just gross.
Avoid this hotel, the description of this property is NOT what you get. Expedia needs to look into this because the claims made by this hotel are false. We rely on honest descriptions of accommodations!!! One star hotel.
Leisure Family
6/10
Pleasant
28 Oct 2022
Nancy
Exterior photo is deceiving From the outside - Twin Room was small uncomfortable for 2 people and the mattress was so hard - Road was noisy.
Leisure
2/10
Poor
27 Oct 2022
Sally
Hotel was nothing like the images online. Small run down property needing a deep clean and full refurbishment
Leisure Partner
10/10
Exceptional
17 Oct 2022
Hazir
Nothing to complain about, nice hotel and helpful staff, everything you would get from a 5 STAR hotel, but on a great budget price , it was our first visit to Istanbul and will be going back, staying at the same hotel, once again thanks, to people reading my review if the hotel was crap I would let everyone know, it’s a great city to visit and have lovely people, also visit BURSA it’s beautiful
Leisure Family
10/10
Exceptional
14 Oct 2022
Renata
Property location is in a walk-in distance to serval attractions but on a back street and hidden.
Staff were amazing and very informative.
I would stay there again.
Leisure Family
6/10
Pleasant
14 Oct 2022
Deborah
The room was extremely small, but hotel is in a good location. Breakfast was just adequate, nothing special and items were not replenished as they were finished. So if you arrived at the end of the Breakfast time it looked very picked over and no appealing.
Leisure Partner
2/10
Poor
08 Oct 2022
Alexander
The property didn’t look like the pictures and the rooms were dirty
Leisure Family
10/10
Exceptional
05 Oct 2022
pashtoon
One of the best people family owned hotel everybody was so nice and accommodating in every step of our stay in this hotel Mr. Kader , Ramadan , the rest of the stuff was nothing but great if I come to Istanbul I will stay in this hotel location was the best 5 minutes to everything .
Leisure Family
6/10
Pleasant
04 Oct 2022
Somayeh
The staff were awesome they were so helpful and supper friendly. However, the room was not clean. The bed sheets were dirty and the blankets had big stains . I didn’t feel comfortable sleeping on that bed. we asked for the clean one but even the new one was not clean.
The area is good and close to many touristic places. Access to thé transportation is great just one min walk to train.
I didn’t like the hotel street it was too crowded and there was lots of whole sale stores.they bring the material and it is not safe walking there.
The Main Street is good and has many restaurants and shops.
The AC was great we could adjust it and the room temperature was amazing.
I really like the manner of the staff. They were very responsible and friendly.
Leisure Family
10/10
Exceptional
03 Oct 2022
Shanaz
The location was perfect! close to all important sites.
Leisure Family
10/10
Exceptional
03 Oct 2022
Shanaz
The hotel location was perfect. close to Grand Bazaar, Blue Mosque and other sites
Leisure Family
2/10
Poor
02 Oct 2022
Neha
There were bed bugs. I woke up with bed bug bites. The room was very tiny. This was a last minute booking and I wished I had done research because I wouldn’t have picked this place. The only good thing about it was the location but you can find better ones in the same area.
Leisure Partner
10/10
Exceptional
26 Sep 2022
NORMA
The staff are very helpful
Leisure Family
6/10
Pleasant
24 Sep 2022
Ahror
No view blocked from room.
Smell in room i did not like it
But breakfast was excellent.
Walking around historic area very convenientp
Leisure Family
10/10
Exceptional
23 Sep 2022
Alia
Ramazan made our trip to Istanbul even better! Staff is super accommodating and friendly. We received great recommendations for sites and food. Would stay again!
Leisure Partner
8/10
Excellent
15 Sep 2022
Nicholas
Hotel and staff were great and friendly, although at times the noise outside the room was a little too high.
Leisure Partner
8/10
Excellent
31 Aug 2022
Qaise
Nice hotel and crew but very small rooms and the streets around the hotel too much traffic can’t find a taxi
Leisure Friends
8/10
Excellent
29 Aug 2022
Philip
Excellent location and very nice staff.
4/10
Poor
27 Aug 2022
Mohammed
The first impression was the surrounding area of the hotel, which was honestly horrible, then the entrance of the hotel, the check-in desk and how the entrance area designed, it doesn’t give you a comfortable feeling or a good vibe
Leisure Partner
10/10
Exceptional
25 Aug 2022
Cars
Everything was great
Business Self
10/10
Exceptional
16 Aug 2022
Somer Saif
My stay with my family at Pell palace was amazing! The room was very modern and clean for something in Istanbul. We had breakfast each morning until 10:30 and it was nearby to all the attractions.
Business_and_leisure Family

Location & surroundings

Pell Palace Hotel & Spa
Emin Sinan Mah Gedikpasa Camii Sok No 37 Sultanham, Istanbul, Turkey

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Pell Palace Hotel & Spa

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