Hilton Puckrup Hall Hotel & Golf Course

10/10

Exceptional

26 Feb 2026

Mayuresh

Good facilities

Family

10/10

Exceptional

22 Feb 2026

Rod

Very good would recommend

8/10

Excellent

21 Feb 2026

Reginald Joh

The room was very good. All the staff we had contact with were very pleasant and helpful

6/10

Pleasant

15 Feb 2026

vyshnav

No electric vehicle charging facility

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Samantha

Customer service

10/10

Exceptional

28 Jan 2026

Mark

Y

10/10

Exceptional

10 Jan 2026

Ingie

Room was very comfortable especially bed linen. Pool & changing rooms were lovely.

Leisure Pet

10/10

Exceptional

08 Jan 2026

Moira JH

Everything

Leisure Self

10/10

Exceptional

04 Jan 2026

Jason

.

10/10

Exceptional

02 Jan 2026

Deborah

Lovely stay as usual. Loved the Christmas trees and decorations the lights were beautiful. Very clean, attentive staff. No compaints.

Leisure Family

10/10

Exceptional

07 Dec 2025

Gideon

Everything was good and spotless

Business_and_leisure Self

10/10

Exceptional

30 Nov 2025

Christopher

Beautiful property set in lovely grounds. Staff very welcoming and helpful. Beautifully decorated for Christmas. Had a lovely stay with the family who made the effort to ensure everything was just right!

Leisure Family

2/10

Poor

21 Nov 2025

Amit

Dirty unclean rooms, toilet floor has dust. The phone has lot of accumulated dust. The wash basin had black patches all over it- basically they were black mold from underneath the tap- the big black mold chunk broke from its location from underneath the tap and floated around all over the platform. Black mold behind the toilets and lot of black mold in the bath rub. The cleaning standards are very poor. They didn’t understand as I complained and they gave me a different room- even that has the same issue. I spend 2 hours just getting the only basics cleaned.

Leisure Family

6/10

Pleasant

19 Nov 2025

Elizabeth

Our room was comfortable and clean .The food choice and freshness was good but all the public areas needed a deep clean.
There were cobwebs in the doom in the entrance hall. The bar and dinning room were dirty.

Partner

8/10

Excellent

21 Oct 2025

Melanie

The hotel is well kept and incredibly clean. The gym was clean and equipment was easy to use. The bedroom and bathroom were a great size and ideal for a business trip again, incredibly clean. The food, I had squid and it was quite chewy and the service was a little slow considering the restaurant was quiet. It took two hours for me to order a starter, side and dessert and eat it. I don’t think that should have taken 2 hours, as mentioned service of taking plates away was a little slow. The staff were very pleasant though. I would definitely stay here again.

Business

8/10

Excellent

12 Oct 2025

Timothy

Nice hotel

Nice hotel, room clean and large. Pool area nice

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Susan

Comfortable beds, quiet and roomy, a minor criticism ....accessing the shower was slightly awkward as the bath screen was fixed.
We appreciated the very welcoming attitude to dogs, and loved the setting of the hotel.

Leisure Family

8/10

Excellent

29 Sep 2025

Mandy

It’s cold on Manor House side

Partner

8/10

Excellent

28 Sep 2025

Andrew

The hotel itself is nice. The rooms are dated and could do with an upgrade

Business

6/10

Pleasant

27 Sep 2025

Calum

Not great, and not true to the photos.

The first room I was goven was stinking, full of dust and cobwebs it was disgusting. Had to get moved to another room which was a little better but still dirty. Thankfully I only had to stay here for one night.

Business

10/10

Exceptional

20 Sep 2025

June

Beautiful place. Friendly staff, good accomodation

6/10

Pleasant

15 Sep 2025

Carol

The room was clean but decor tired and a little depressing.
Shower pressure poor
The drinks in the bar in my opinion expensive £30 for two glasses of house red and two glasses of tap water( technically should be free )
A bit disappointing for a Hilton

Partner

8/10

Excellent

15 Sep 2025

Margaret

We had a lovely stay at the Hilton Puckrup. We enjoyed the pool and the gymn, the staff were very friendly and helpful. On the negative side we were woken on the first morning at 6:45 by a barrel delivery outside our window. I also had to pull hair out of the shower plug hole before using it.
The food was good and there was a great choice at breakfast. We enjoyed evening meals being half board, but we felt 3 nights was enough of the same menu (although there was a choice) as we'd tried about everything from the menu.
The beds were comfortable and the hotel is set in attractive grounds. We would return on another occasion.

Leisure Family

10/10

Exceptional

13 Sep 2025

Alexandra

Beautiful hotel, friendly staff and great breakfast!

Leisure Self

10/10

Exceptional

30 Aug 2025

Jonathan

Nice Country Hotel

Bank holiday trip with the family - lovely hotel - pool was great and so was the golf.

Friends_and_family Family

8/10

Excellent

28 Aug 2025

Michael

We ask for a walk-in shower. We were given a room right the end of the building on the second floor. My husband had to walk a great distant to the room. Receptionist said we should have stated ‘accessibility’ when booking and then we may have got e near the lift,! This is the first time we have done a booking on-line as we are older people. Surely putting a walk-in shower that distance from a lift is stupid. However, the staff, the breakfast and the place was very good.

Leisure Friends

10/10

Exceptional

27 Aug 2025

Fay

Fab stay with family

Really friendly reception staff and lovely restaurant staff.
Great pool and lovely grounds.

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Barbara

A very pleasant place to stay. Close to Tewkesbury and Cotswolds

8/10

Excellent

11 Aug 2025

Verified traveler

Very friendly, lovely man on check-in wish I’d got his name from the Far East. Great games and things for children, green space, food in the evening excellent, breakfast a bit hit and miss, good value half board stay.
Pool and gym good.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Louise

Awesome place to stop over

Stayed for the night as a stopover on our way home from Cornwall, couldn’t fault it, beautiful surroundings, lovely hotel, great service, comfy beds and amazing breakfast 😀 oh and the dogs dinner was given a 5* rating by the dog 😂

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Nikki

Beautiful hotel and surroundings

Leisure Partner

8/10

Excellent

23 Jul 2025

Sharon

All as expected. Comfy room, efficient staff.

Leisure Partner

2/10

Poor

23 Jul 2025

Peter

Noisy bathroom doors, avoid!!

This hotel has a big problem, the heavy bathroom doors. All I could hear when in my room was people shutting the bathroom door, constantly. Really noisy and disruptive. Woke me up at 6am, and you could hear at least two door shuts every minute. Terrible design, big heavy doors that are noisy when shut. Everything else about the hotel was excellent, but this problem will mean I won't be staying there again. Mentioned it on checkout, but they acted like they'd never heard of that problem before!

Business

8/10

Excellent

21 Jul 2025

marina

The room was ok

Friends_and_family Family

4/10

Poor

24 Jun 2025

Ryan

The room bin hadnt been emptied. No minibar or easy access to water (hydration meant walking 3-4 minutes to reception to fill up your own bottle or a conical cup). Bath had a slimy texture, had to rinse it myself before use. As rooms don’t have AC, a fan was provided as it’s a hot season right now, but the fan was very old, noisy, and ineffective.

Business Self

2/10

Poor

06 Jun 2025

Ambreen

Very old, musty smell very dated paid £160 per room needs a whole refurb.

No water in the rooms
Toilets look about 30 years old

Business Friends

10/10

Exceptional

12 May 2025

Stephen

Amazing

A lovely welcoming and friendly hotel. Reception was excellent and the hotel set it beautiful grounds with abundant wildlife wandering around the onsite golf course. The spa facilities and gym were well up to date and not crowded on our visit. The breakfast was outstanding and we ate in the bar lounge in the evening with a more than adequate menu. All in all a very chilled and relaxing stay.

Partner

6/10

Pleasant

08 May 2025

Verified traveler

Expensive for what it was.

Setting lovely. Staff in bar and restaurant lovely. Good food and breakfast very good. Room was dated and poorly maintained.

Friends_and_family Family

10/10

Exceptional

08 May 2025

Phillip

Excellent sleep

10/10

Exceptional

20 Apr 2025

Toni

Great Hotel

Excellent location for exploring - we stayed and ventured up to Birmingham for a concert as this location was good for our journey back.

Friends_and_family Friends

8/10

Excellent

20 Apr 2025

Jacqui

Comfortable with views

Comfortable hotel with beautiful views. Very helpful staff and great to be able to use the swimming pool etc.

Partner

10/10

Exceptional

02 Apr 2025

Verified traveler

Comfortable hotel

We stayed one night and had a great nights sleep. The hotel food was ok for dinner but the food and the drinks were very expensive. The room was a good size and lots of great parking

Partner

6/10

Pleasant

30 Mar 2025

Bernadette

Rooms a little tired!

Business_and_leisure Family

10/10

Exceptional

26 Mar 2025

Heather

Friendly and welcoming staff and a great breakfast. Our room was clean and tidy, although the decor was a bit dated.

Leisure Family_with_children

8/10

Excellent

21 Mar 2025

Liz

One night stay

We stayed here for one night just as a stop over before a family party. The disabled access bathroom was excellent and the room was fine but the carpet could have done with a good clean.
We ate in Coopers Restaurant in the evening for convenience. The food was good but we felt over priced.
There appeared to be a bit of a staff problem as a team from another Hilton had been drafted in. Hats off to them as they really did their best in obviously unfamiliar surroundings.

Partner

10/10

Exceptional

01 Mar 2025

Lee

Great stay

10/10

Exceptional

01 Feb 2025

David

Limited non alcoholic drinks. Literally 2 cans left. No non alcoholic Guinness.

Leisure Self

10/10

Exceptional

29 Jan 2025

james

Excellent front of house and bar staff

Business

10/10

Exceptional

27 Jan 2025

Dean

Lovely place , great staff

Partner

2/10

Poor

20 Jan 2025

nicola

The room was freezing cold the duvets were so thin and old I did a workout in the hotel room and the carpet was dirty

Business

6/10

Pleasant

07 Jan 2025

Verified traveler

Cashless hotel - Not stated on booking platform

I am a 73 year old gentleman, I prefer to deal with people and cash, unfortunately this hotel wants technology and cards. I am not one for using phone to access rooms to online transactions or card only processes it puts me off everything. Everything I book and do I ask my daughter to do for me, when it comes to technology. When updating processes, maybe think of the people you will be leaving behind.

Business

8/10

Excellent

06 Jan 2025

Don

Having stayed at dozens of similar hotels across the EU & Switzerland. My main observation was it is DATED. No fridge in the room, no USB points, double bed was two together, yes tea & coffee, ironing board, safe; even a fan. Oh, it was cosy & warm in the room and bathroom. Decor was looking “old” but breakfast was top notch✅

Leisure Partner

10/10

Exceptional

01 Jan 2025

Nick

New Year’s Eve stay

A New Year’s Eve stay with family. A very warm welcome at check in. Room was spacious and clean. All staff were friendly and the whole evening and next morning was excellent

Friends_and_family Family

4/10

Poor

10 Dec 2024

Simon

It’s a nice looking hotel, my toilet had not been cleaned after the previous occupant, the room I was in had a water tank above it that kept me awake, when I mentioned it in the morning they were very aware of the problem.

10/10

Exceptional

04 Dec 2024

Christopher

No real issues.
The accessible room was somewhat tired!

Leisure Friends

6/10

Pleasant

30 Nov 2024

Paul

We stayed following a function at the hotel. They room was comfortable and well appointed.
Breakfast this morning offed a wide choice. But it was disappointing that there were only cold plates for the cooked breakfasts, which was not very hot to start with, resulting in the food going cold very quickly.

Leisure Partner

6/10

Pleasant

24 Nov 2024

Hannah

It is ok. I would say mid range. It’s in the middle of nowhere, so only food is the restaurant which is quite overpriced for what you get. Rooms are dated, could do with a refresh for a newer look. Rooms are good prices but I wonder if I upgraded if one of those might have been better than the one I had. Staff were lovely, and very helpful. Easy parking and lots of it

Leisure Partner

6/10

Pleasant

20 Nov 2024

S

Won’t be returning

Not good location, hotel looking tired and service not great. Cleaners were terrible

Friends_and_family Family

10/10

Exceptional

09 Nov 2024

Sharon

Excellent weekend break.

Great hotel for a weekend trip. Lovely reception from staff and good facilities. Loved the spa, really had the chance to unwind and recharge. Prices in the bar were a bit steep but generally good.

Partner

8/10

Excellent

03 Nov 2024

Maria

My family and I had a pleasent weekend at yhe hotel. Nice ambience, approachable staff, beautiful aerea around.

Leisure Family

10/10

Exceptional

25 Oct 2024

Jonathan

2 night break

Wonderful stay, fantastic breakfast with really good choices of hot and cold food. Staff were friendly and efficient. Very comfortable bedroom. Always nice to have a pool .

Partner

10/10

Exceptional

06 Oct 2024

Susan

Had an amazing stay… first time I have stayed here and would not hesitate to stay here again

Leisure

6/10

Pleasant

03 Oct 2024

Edwin

Very good staff, professional and polite.
Clean and maintained very well.
Convenient parking in safe locations, easily accessible.

Unfortunately room that I had was on higher floor above the bar/restaurant. The smoking area directly below my window was rowdy until the bar shut with noise being heard above the TV even with the old windows closed. Also, the smell of cigarettes would waft up frequently mixed in occasionally with the fatty smell that comes when grilling food.

Business_and_leisure Self

4/10

Poor

01 Oct 2024

Ian

The furniture in the room was outdated and the bar service was very slow. Surprised to find it is rated 4-star

Business Self

8/10

Excellent

24 Sep 2024

Gemma

The property could do with a revamp. There is a lot of noise bleed from rooms next door

Leisure Family_with_children

2/10

Poor

22 Sep 2024

Charlotte

Avoid at all costs!

Checked in and straight back out!
Dated beyond belief, arrived at 19:30 to be told the hotel was full and we didn’t have the room we paid for so they were going to “upgrade” us to the Manor House but there was a wedding on so expect it to be noisy.. we went over to the room and the smell was unbearable! Forget the noise from the wedding the room was bad enough! Went back to reception and they then some how found us a room that we paid for in the main hotel, after carrying all our luggage up to the new room we get in and again this terrible unclean smell, lights don’t work and it looks like it and the rest of the hotel haven’t been updated since the 70’s! Needless to say we checked out and won’t be returning.

Friends_and_family Family

8/10

Excellent

18 Sep 2024

David

Nice hotel, arrived on a Wednesday, lovely breakfast Thursday morning but only warm on Friday morning.

Partner

8/10

Excellent

04 Sep 2024

Hazel

I do like this hotel and have visited on several occasions for meetings and accommodation. The location is beautiful, feels a safe place to stay and overall very quiet apart from the odd door slam. Bar and restaurant facilities and ambience all good. What I would like to see is an upgrade on cleanliness. There was a mouldy type smell in my wardrobe and bathroom, unpleasant smell from toilet and not so fresh pillows.

Business

10/10

Exceptional

01 Sep 2024

D

Great Staff really helpful, everything was clean and tidy, only issue was bar food wait can be very long if they are busy, all in all i will be back.

Partner

8/10

Excellent

26 Aug 2024

C

The hotel is lovely and quiet but definitely in need of a refurb. Service is very slow in the bar and breakfast was ridiculously busy and we had to sit outside. Plenty of free parking on site.

Partner

6/10

Pleasant

24 Aug 2024

Robert

Nice hotel and bar area, rooms were suitable for our needs.

Leisure Family

8/10

Excellent

17 Aug 2024

Denise

We had a 1 night stay at puckrup hall Room spacious and clean but too hot for comfort.No info book or leaflet in room and not much info given at re ception.Surroundings very nice and breakfast was amazing.

Friends_and_family Family

6/10

Pleasant

13 Aug 2024

stephen

Didnt know its hotel for dogs which we booked lastmimute.first day in afternoon we waited a while in bar to be served.hardly any staff around.we on 1st floor lots glasses outside room on floor not picked even by second day too and this is family hotel what if child ran and fell onto these glasses(wine) etc.
We not told about free swimming towels til last evening.think hotel spends more friendly time to golfers rather than other people.

Leisure Family

2/10

Poor

06 Aug 2024

Motiur

There were moulds in the bathroom.

Leisure Partner

8/10

Excellent

01 Aug 2024

Ruth

Very difficult to get a taxi from the nearest train station

Leisure

4/10

Poor

20 Jul 2024

Andrew

Not a great birthday stay

Not great at all. Hotel looked nice. Room was dated and really stuffy at night. Opening the window had little/no effect. Supplied fan didn’t really help. As it was only early twenties during the day I dread to think how bad it would have been after a hot day. Hardly slept due to the temperature of the room.

Only there two nights. First night no water at all for hours, was told it would be 10-20 mins, but in the end unable to shower before dinner after driving all day to get there. Toilet couldn’t refill after being flushed.

Second night, went to use the pool, it’s quite a small pool. No sauna, there was a steam room which was turned off.

Partner

10/10

Exceptional

20 Jul 2024

Robert

A very long walk to my room 144

Leisure

8/10

Excellent

19 Jul 2024

Gerard

It was a last minute decision to stay in the area. Check-in was good as was the room.
Breakfast good as well..

Leisure Partner

8/10

Excellent

01 Jul 2024

richard

Would stay again

Team were great. Food was amazing
Bit disappointing that you didn’t have the ingredients for our cocktails

Partner

2/10

Poor

29 Jun 2024

Bruce

I booked a birthday surprise for my wife. On arrival I wasn't given the accommodation I had booked and paid for. (Booked grande suite half board.) When I checked on the booking with Expedia it had been altered. The room didn't even have air-conditioning just an electric fan. The food menu was dissapponting and awful, we ordered starters, two steaks but they wasnt even eatable. Made a complaint but just given a complimentary drink, shocking! Service slow, tables not cleared, no-one came and asked if meal was okay. Its a shame a lovely location but such a let down Hilton!

Leisure Partner

8/10

Excellent

15 Jun 2024

David

Hilton Puckrup Hall

Stayed in one of the larger (and more expensive) suite type rooms in the annex (old hall). Room was nice and quiet, one disadvantage of the old hall is it doesn't have a lift !
Breakfast buffet style, good choice but not piping hot and plates cold.
Had evening dinner in hotel. Only average, expected better.
Hotel lacks a bit of atmosphere, seems to cater for corporate events, weddings and golf breaks. There is nothing else in area, so need a car.
Pool very clean and warm.

Partner

10/10

Exceptional

14 Jun 2024

Miryam

Perfect break

This is the second time we’ve stayed here and this time was just as good as the first!
It’s very dog friendly, our room was spacious and clean and the staff (and guests!) were all really friendly.
We ate in the bar one evening. I’m a pescatarian and I had the Nourish Salad Bowl with crispy smoked tofu. I’m not always the keenest on tofu however this meal was absolutely delicious! My partner had the Sausage and Fennel Ragu and he loved that too.
Looking forward to our next visit already!

Partner

10/10

Exceptional

10 Jun 2024

Mandy

Hilton family wedding

As expected top class

Friends_and_family Family

10/10

Exceptional

02 Jun 2024

Christopher

Beautiful country hotel

Stayed just 1 night with my family and the kids loved it. Managed to get 2 sessions in the pool which was great, and the restaurant is decent quality to value too. Definitely can recommend the steak. Would recommend. Really well kept, with histical features

Friends_and_family Family

10/10

Exceptional

01 Jun 2024

Jenny

Lovely stay

Lovely setting, team very friendly and helpful.

Partner

10/10

Exceptional

25 May 2024

Michele

A beautiful spot in the countryside and the breakfast was nice.

Leisure Family

8/10

Excellent

25 May 2024

Chantelle

Great service, nice hotel, uncomfortable beds.

Close and convenient to the motorway, we used it as a stop off on a long journey south. The staff are great and they do a nice little kids packs and free hot chocolate. The hotel is quite dated but clean. Could definitely do with a big refurb. Pool nice and warm, clean but again just dated. The only issue we had was the bed. Never have a stayed on such a noisy, uncomfortable bed. It was like a camp bed.

Friends_and_family Family

8/10

Excellent

18 May 2024

Rosaria

Lovely hotel in beautiful surroundings

Lovely hotel located in a beautiful area. Very relaxing. Great facilities. We had a meal in the restaurant, the service needs to be improved. We had a spacious room, we were so glad we could open the window, particularly as it was a very warm day. Sadly there is no air con and the bed was very uncomfortable, very hard and rickety.

Partner

6/10

Pleasant

17 May 2024

Steve

The restaurant food choice was not appropriate for the hotel. If i had wanted to be served microwave pizza or burger i could have gone to the local petrol station.

Leisure Family

10/10

Exceptional

01 Apr 2024

Chris

A great family break. Good rooms, good food and lovely setting. Staff were all friendly and helpful.

Friends_and_family Family

10/10

Exceptional

19 Mar 2024

Tony

Good hotel for Tewkesbury business stop

Business

8/10

Excellent

16 Feb 2024

Nigel

Ample FREE parking , please don’t start charging it’s rude , very helpful staff , there was no Guinness at the bar , so they specifically went to to cellar to get a can (bit bizarrely that they only brought one can up , was tempted to order a second can , just for fun )

Leisure Partner

6/10

Pleasant

04 Jan 2024

Paul

Nice hotel, odd customer service

Odd business model from a ‘luxury’ hotel chain, if you’re not a Gold/Silver member you won’t be given a bottle of water for your room and there are parking restrictions in some areas for the same reason.

Self

10/10

Exceptional

29 Dec 2023

Russell

Fantastic family holiday hotel

I travel a lot for work and have to say this is one of the nicest hotels I've used in quite a while. This was a family trip with 2 adults and 2 children (1.5 & 4 y)
The staff were fantastic with both the kids and adults.
There was a kids activty room and kids activity sheets given to us on check in which was a nice touch and the kids loved the stickers.
The 2 double beds were fine for us all to get into and the supplied crib also safe and cosy for the baby. Only slight gripe was only 4 little milks for the family although again reception got us extras.
The pool was good for adults and kids, although there is no family changing room which made it slighly hard for us to all get changed this was only a minor inconvenience.
Breakfast plentyful and a wide range for all tastes, also bonus points for a having a wide range of alternatives milks and GF options too.
Checkin and checkout were smooth with no issues.

The hotel is well looked after, as are the grounds but the real gem is the staff which were excellent!

Friends_and_family Family

8/10

Excellent

23 Nov 2023

Sheikh

I wanted a place to pray before leaving a conference and staff gave me a free late checkout so that I can do my afternoon prayers. Great service and thank you

10/10

Exceptional

21 Nov 2023

Ryan

Fantastic customer service

10/10

Exceptional

07 Nov 2023

Andrew

Great hotel

Excellent hotel. Staff friendly and welcoming, fabulous building. However whilst quality and variety of breakfast food was excellent unfortunately the “hot” breakfast items were only warm. It would have helped in the plates had been warm too,

Partner

10/10

Exceptional

23 Oct 2023

Mark

Sunday night stay and it was very quiet. Breakfast was excellent value.
Only disappointed was the cleanliness was a bit poor with cobwebs in the bedroom and more in the bathroom which were all to visible and had clearly been there for some time.

Friends_and_family Family

10/10

Exceptional

02 Oct 2023

Brian

An enjoyable stay

The reception staff were very welcoming and efficient. The room was well appointed although there was no heating on this chilly evening. This was quickly attended too after one call to reception, who provided a good portable heater. The dinner in the dinning room was first class, as was the breakfast.

Partner

10/10

Exceptional

24 Sep 2023

Paulo

Amazing place, nice spa and very friendly staff.

Leisure Family