The Christchurch Harbour

2/10

Poor

08 Jun 2026

DILESH

I would strongly reconsider staying here based on my experience.

There were multiple issues from start to finish, beginning with poor communication around key facilities. The spa was closed, which was not made clear when booking through a third-party site, and this significantly impacted the stay.

Check-in was disorganised and extremely slow, given there were so few people checking in. The room key failed multiple times and had to be reprogrammed more than once, which is not what you expect on arrival.

The room itself was uncomfortable. The lack of basic air conditioning during the warmer weather made it difficult to sleep, and the fan provided was ineffective. The hotel failed to prepare for basic weather conditions, which is a serious health and safety issue. The mattress was worn with large dips and should have been replaced quite some time ago, and there were issues with the shower fluctuating between hot and cold repeatedly, all of which point to poor maintenance and upkeep.

Service was particularly disappointing. I had to come downstairs during the night to get assistance, which is unacceptable. Breakfast and dinner service were both well below expectations and showed a lack of basic attention to guests.

Another frustrating issue, however, was how my car was handled when the hotel parked it. It was returned covered in bird droppings, with no attempt made to clean it. This has caused permanent damage to the paintwork on a car that is only two months old.

Partner

8/10

Excellent

07 Jun 2026

Tracey

The room rate was very expensive for the size of the room £471 for 2 nights in a snug room (and that was discounted via Blue Light). Continental breakfast was included, and for an additional £10 you could upgrade to a cooked breakfast. We were happy with the Continental breakfast as there was plenty of choice, however for the cost of the room, we feel this should have been included. The spa wasn't avaliable during our stay, a voucher if requested was offered to use the sauna on the beach. We feel it would have been more beneficial to provide the discount on the room rate if facilities aren't available, however we do understand that the work to the spa has to take place at some point. The staff were exceptional, extremely friendly and polite. There was a good choice of drinks available at the bar, which were reasonably priced. We particularly enjoyed the Lemon Meringue cocktail! There was a good choice of options for room service, which we took advantage of. Overall a very pleasant stay, but we felt the cost didn't live up to the experience.

Partner

10/10

Exceptional

03 Jun 2026

Stephanie

Room was spotlessly clean with a very comfortable bed and good facilities including coffee machine.
Good choice and quality food at breakfast. Lovely to be able to sit out on the terrace with great views.
All members of staff were professional, helpful and friendly.
Would return.

Partner

10/10

Exceptional

31 May 2026

Sarah

Great stay and view over the harbour

Partner

6/10

Pleasant

30 May 2026

Sarah

Hotel is in great location, unfortunately the spa was out of use and we didn’t realise until after we had booked room.
Breakfast is only continental, full breakfast no longer included, so room price is expensive.
Staff hassle for payment for breakfast as soon as you ordered breakfast instead of asking you at check in and adding it to your billl, felt more like a budget hotel, paying premium prices.

Partner

8/10

Excellent

20 May 2026

Joy

The pool and leisure facilities were closed for refurb and the lounge area was quite small hence liw score for amenities...However,the staff were excellent and room comfortable.Delicious evening meal.....

Partner

10/10

Exceptional

09 May 2026

Malcolm

We loved our stay at the Christchurch Harbour Hotel! The location on the water was beautiful, the staff (especially Phillip) was so welcoming and helpful, and the food was delicious. A charming place to spend our last couple of days in England. Thank you!

Friends

2/10

Poor

07 May 2026

Emily

We booked a night at this hotel with a spa. The hotel contacted Expedia to explain the spa was under renovations and out of use.
Expedia did not give me the message.
The sole reason for booking this hotel was because of the spa.
Expedia failed in passing on the information.
The hotel upgraded us and did everything they could to make the stay very enjoyable but Expedia let me down and I would like a refund from Expedia

Friends

8/10

Excellent

04 May 2026

Suzanne

Sadly the pool and spa were not open. I was unaware of this when I booked and I was told it was somewhere on my online booking platform if I’d scrolled right down to the bottom. The pool and spa were the main reason I booked this hotel as it was a very special treat for my partner and myself.as we have recently been through stressful times recently and needed a break.

Partner

8/10

Excellent

04 May 2026

Vincent

4* Hotel Harbour Hotel Christchurch.

Lots of parking but be mindful that locals use this hotel for dining/spa which impacts on parking.

Arrived late April and sadly room would be ready at 3pm ( usual check-in time). So bags remained in vehicle while we got our bearings with the hotel and an early lunch. I cannot fault the service with servers so attentive and friendly.

Room 405
Thankfully they have a life/elevator.
Very quaint and clean. Thé fabric headboard needs a steaming and mattress needs turning. There is a refrigerator with some items to purchase. There is a tray with glasses and decanter of GIN which is for room use…nice and a rare touch. Bathroom and sundries were pleasant.

Breakfast
Continental breakfast of cereals, fresh and preserved fruits with yoghurt and pasties. All expected with the option of a substantial cooked breakfast. No buffet breakfast thankfully - which I don’t like.

Lunch
Light lunch with a good selection of lite bites and a substantial bar. No local drinks?

Dinner
Thé hotel offers fine dining/ Al à carte and options package. Thé moules were excellent and my absolute favourite was the pork schnitzel.

Check out
11am. And I hope to return. A pleasant stay. Thank you.

Partner

8/10

Excellent

28 Apr 2026

Arwen

Lovely hotel in a beautiful setting. Shame the spa was closed. Due to reopen in June

Partner

10/10

Exceptional

21 Apr 2026

mike

Another stay at a Harbour Hotel; we do enjoy their offering. Consistently providing great service and a pleasant stay. The Jetty at Christchurch Harbour Hotel served an excellent meal and service - highly recommend the Jetty.

Friends_and_family Friends

8/10

Excellent

19 Apr 2026

JOHN A R

Very good room in annexe but significant road noise
My wife had a spa treatment at only available time 1045 but we were still not allowed delayed check out for the hour of her facial without paying £35!
Slow service at breakfast

Partner

10/10

Exceptional

15 Apr 2026

Melville

The hotel and staff were excellent.
The room was of a very high standard.
The breakfast was very good but the evening menus could've bee better.
Over all stay was excellent and would
Highly recommend 👌

Partner

8/10

Excellent

13 Apr 2026

anna

Nice friendly hotel with beautiful seaside views from the terraces - would love to revisit in the summer when it’s warm enough to sit out to appreciate.
Our cosy room had a view of the car park and although very well appointed, it was rather cramped but fine for a one night stay.
Spa was closed for refurbishment.
Breakfast room was rather dark due to covered terrace outside. We did enjoy the wide selection offered on the continental buffet, especially homemade banana bread and marmalade flapjack.
Would recommend booking a sea view larger room for a more enjoyable stay.

10/10

Exceptional

07 Apr 2026

Hannah

Beautiful hotel and location, restaurant is outstanding as are the staff - disappointing the pool was closed for renovations.

Family_with_children

2/10

Poor

03 Apr 2026

Darina

I searched for a hotel with a spa but the spa was closed for refurbishment

8/10

Excellent

29 Mar 2026

Sarah

Lovely quiet location, comfy room and great food. Bar staff very helpful.
Building works going on at the hotel and next door so we were disturbed in the morning by lorries but this is not the fault of the hotel

Partner

10/10

Exceptional

22 Mar 2026

Michael

Wonderful location and dining experience. The odd niggle including issue with elderly mothers room, requested walk in shower but on arrival given a room with bath. It was quickly sorted however. The room was fine for one night but the sash window was faulty and wouldn’t stay open. Overall highly recommended

Family

10/10

Exceptional

22 Mar 2026

Charles

Room immaculate. Staff ALL excellent helpful welcoming and highly professional. The spa is being renovated but we knew this when we booked. Bar is well appointed and well staffed. This Hotel is a gem and the food in both restaurants (hotel and Jetty) is exceptional albeit a little pricey but that is life when you want quality.

Family_with_children

10/10

Exceptional

06 Mar 2026

Miles

Fantastic service as always, staff very accommodating and the room was beautiful. Will be staying again!

Partner

8/10

Excellent

02 Mar 2026

Anne

Unfortunately due to the renovation of spa we were unable to experience these facilities but appreciated the complimentary use of Nordic Sauna on Avon Beach

Family

10/10

Exceptional

16 Feb 2026

Peter

Yes

10/10

Exceptional

11 Feb 2026

Gordon

Good service

Business

10/10

Exceptional

01 Feb 2026

Michael

We were very happy with the spotless room we stayed in.

Partner

10/10

Exceptional

31 Jan 2026

Ray

Lovely room. All staff were very kind and attentive.

Phil was an excellent Waiter in the Upper Deck restaurant.

10/10

Exceptional

27 Jan 2026

Sandra

Superb stay at this beautiful hotel. Customer service is excellent, rooms are very comfortable and immaculate, breakfast delicious.

10/10

Exceptional

25 Jan 2026

Emma

Loved staying here! Great facilities and very comfortable bed. Service was excellent too. Loved the little touches like the water and milk delivery in the afternoon. It was so good that we booked to go to another Harbour Hotel!

Self

10/10

Exceptional

23 Jan 2026

Alison

The staff were really friendly and professional

10/10

Exceptional

30 Dec 2025

Henry

Lovely stay.
The hotel is perfect, on the seaside, rooms were comfortable, the continental breakfast satisfying and the dinner restaurant excellent.
The service was great too! The young ladies and gentlemen were very friendly and polite.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Lucy

Lovely spacious room and complimentary gin and chocolates for my husband's birthday - thank you. Dinner at The Jetty was great!

Disappointed hot breakfast was at a surcharge as previous times at other harbour hotels this wasn't the case. I ordered poached eggs and they were overdone.

8/10

Excellent

25 Dec 2025

Emma

At breakfast was only offerd the continental from one of the staff. The swimmingvpool was to cold for me and my daughter so we had to get out. But hotel room lovely grounds lovely. Definitely could do with a bigger car park. Great night sleep though and lovely dinner in the Jetty

Leisure

8/10

Excellent

17 Dec 2025

Lee

Breakfast was fresh and friendly service.

Partner

10/10

Exceptional

16 Dec 2025

Merv

Yes to all the above

Leisure Partner

10/10

Exceptional

08 Nov 2025

Arwen

Lovely hotel in a beautiful location. Have stayed here before but what made it really special this time was Bruno and the care he took with our room and my husband who was recovering from a knee operation

Partner

10/10

Exceptional

28 Oct 2025

Malcolm

Great location and views. Lovely ‘upper deck’ inside and outside seating area and high quality Spa
Staff all friendly providing great service

Partner

10/10

Exceptional

05 Oct 2025

Patricia

Room was clean. We had to open the window and leve it open all night as the room was hot, and we could not find how to turn down the heat. Food was excellent from our Dinner to the Breakfast the next morning.

Partner

10/10

Exceptional

04 Oct 2025

Stewart

Friendly and helpful staff who could not do enough for us to make our stay wonderful

Partner

8/10

Excellent

26 Sep 2025

Richard

Spa staff helpful. But the pool area is very poor and needs serios renovation. The steam room was badly regulated and there were missing tiles which could be harmful.

Leisure Family

8/10

Excellent

25 Sep 2025

Neil

Hotel was lovely but toilet was not as clean as it could have been and bed wasn't particularly comfortable.

Partner

10/10

Exceptional

23 Sep 2025

Donna

2 day break with elderly mother

Perfect 2 night stay with my 88 year old mother! Room & bathroom was spotless, superb bed & bedding. Ate in restaurant first night. Restaurant staff very friendly & helpful. Continental breakfast extensive. Didn’t use the spa. Would definitely recommend

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

michelle

Very small car park and was a problem on arrival , no spaces .
Is sorted by staff but does seem a constant problem.

Will definitely go back , views amazing, spa lovely, come home feeling totally relaxed

Leisure

4/10

Poor

23 Sep 2025

Georgina

We booked this for our wedding night. Upon arrival we got to our room and it was boiling. No temperature control options. We had to sleep with the balcony doors open with light pouring in and a loud mast wire banging in the wind. Due to the obscene heat we were both very unwell in the night. The next morning we discovered the heater was on full blast (in Summer)? Then once we got to breakfast we had to wait 30 minutes for our order to be taken and it almost took an hour from sitting to receive the food. I’ve stayed many times before and this was the worst experience I’ve had ever at a hotel. And it was our wedding night.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Nicola

Superb hotel with excellent dining options and first class food. rooms are beautifully decorated and very very clean, staff very attentive and kind. Stunning grounds and location

Leisure Partner

10/10

Exceptional

05 Sep 2025

Valerie

Wonderful hotel …..

Hotel was amazing. We were a little disappointed with the original room with partial sea view as brick wall and tall tree prevented seeing the view. The reception staff were very helpful and were able to move us to a room with beautiful view over the bay which was stunning. . All the staff were friendly and helpful. Will definately be returning to the hotel in the future.

Partner

10/10

Exceptional

03 Sep 2025

Ann

Friendly and professional reception staff
Excellent meal at The Jetty the server was very good
Adequate continental breakfast with a good choice

Partner

8/10

Excellent

25 Aug 2025

Aman

Good quality hotel with great restaurants and also a great location on the coast for the family

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

WENDY

Stayed here many times
Always excellent
Spa pool area however needs a total update with more loungers

Leisure Friends

8/10

Excellent

19 Aug 2025

Lynn

A large established hotel, some parts dated and could do with painting. The staff all very welcoming especially in the Jetty restaurant where we could not fault the staff and food, 5 star.
The rooms were clean, however the room doors need to be soft closing as all we could hear was slamming of the doors as people entered and left their rooms.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Jon

Lovely hotel with great views.
Just stayed one night for bed and breakfast.
A bit expensive for a solo traveller but everything was good.

Leisure

4/10

Poor

15 Aug 2025

Hannah

We stay at the harbour in Southampton a lot, this was our first time in Christchurch, the carpets are filthy and need replacing, the was no where to park, the receptionist was rude, and told the concierge not to to talk to guests, when he was the only one who was welcoming and polite, we won’t be staying again the breakfast was chaos and we sat for ages waiting to be served, if your staying at a bourbon hotel stay in Southampton where it’s clean

10/10

Exceptional

13 Aug 2025

Cherry

Superb hotel, the gardens and the harbour view are stunning. Staff very friendly and helpful. Spa facilities good and felt like quite a treat. We did not pay extra for the hot breakfast and I don't think there was any need, the continental selection is very high end and delicious. Our room was on the back and quite snug but we knew that when we booked.

Leisure Partner

10/10

Exceptional

31 Jul 2025

Marilyn

One night stay but wished it was longer

Only a one night stay with our son and new wife to celebrate their wedding that day. Staff were amazing and friendly, nothing was too much trouble. Made use of the pool and sauna and quiet areas although had to stop using the pool for the aerobics class. Had dinner in the Upper Deck restaurant which was lovely. Again brilliant staff who new their stuff

Partner

10/10

Exceptional

28 Jul 2025

SHILLENE

Beautiful hotel and Staff

Partner

8/10

Excellent

27 Jul 2025

Julie

The Staff were very good but i have stayed at much better hotels for a lot less money. I think it is very overpriced for what it is.£500 a night and no cooked breakfast the room was nice but not what id expect for a premium room. Could not recommend

Leisure

2/10

Poor

26 Jul 2025

Lee

It’s was terrible we didn’t even stay there the night

8/10

Excellent

14 Jul 2025

fiona

Very nice room, which though small had everything we needed. Ate at The Upper Deck which was delicious as were the cocktails in the garden. Thoroughly enjoyable stay.

8/10

Excellent

13 Jul 2025

Luci

Amazing hotle and stay

Weather was amazing as where the staff.
The trip was almost perfect. The only downnside was no aircon and my matress was sagging on my side so felt like i was sleeping on a slope.

Partner

2/10

Poor

11 Jul 2025

timothy

Not good !

Our room was above the very loud kitchen you could hear the dishwasher The external painters appeared at our bedroom window at 8 30 am. The glass bottle bin were emptied each morning at 6 30 am by a loud bin lorry
Check out took 20 minutes as two other guests complained both given discounts one guest £100 discount

I’m a good hotels.com account holder my first bad review. A very special anniversary spoilt

Partner

10/10

Exceptional

01 Jul 2025

Stephen

Very well located and well appointed hotel. Staff were all helpful and friendly

Leisure Self

8/10

Excellent

29 Jun 2025

Glynis

Overall very enjoyable. Wish we'd been told that there was a wedding reception going on for the first day of our stay, within 20' of our room. It was hot and we wanted the window open but fortunately it had finished by the time we got back after dinner but I think we should have been made aware. Bathroom a bit tired and dated but otherwise room was lovely

Partner

4/10

Poor

29 Jun 2025

Sue

Booked for my husbands birthday; was asked if special occasion by several staff members but nothing sent as complimentary.

The deluxe room with sea view, four poster bed and bath in the room was lovely but very expensive; complimentary gin and 2 x water but everything’s else was extra cost.

This was spoilt by a blocked toilet which meant we had to check out early.

The espresso machine needed descaling.

Upper Deck: my wine was forgotten and others were attended to first until we had to remind the waiter.

The location is lovely but unfortunately, our experience was spoilt as we had to check out early due to the plumbing issues.

Disappointed.☹️

Leisure Partner

10/10

Exceptional

29 Jun 2025

Paul

lovely beachside stay in Christchurch

we had a great stay in a lovely room. The hotel has a good range of facilities including gym and indoor pool.
Lunches and dinners in the restaurant were great, and we would be happy to stay at the harbour hotel again

Partner

4/10

Poor

27 Jun 2025

Lyndsey

Used to be great but....

This is a beautiful hotel in a great location. The prices are steadily rising though yet the comfort is not. No one to contact in the middle of the night to ask for help, pillows so huge (see picture) and all the same size so no option to change. Noise from the restaurant deck at midnight doesn't make it a relaxing stay.

Self

10/10

Exceptional

16 Jun 2025

Toni

Maybe just a little quirky but a beautiful hotel full of old English charm with a view to die for! Excellent standards of service and lovely food. We will definitely return.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2025

Ian

Friendly and helpful staff at the reception and at The Jetty restaurant

Partner

10/10

Exceptional

11 May 2025

STEVEN

Lovely hotel !! The service was excellent throughout and the room lovely. The food in the upper deck was fantastic and the drinks on the lawn were very enjoyable.

Only small gripe was that the room was extremely hot and the wedding guests from the wedding that was also going on were very loud below the room so we could not open the window.

Would definitely return

6/10

Pleasant

11 May 2025

Samuel

I visited this hotel but wasn’t aware there would be a wedding, while this was okay the hotel is pretty big the guests were pretty unsavoury and noisy. Looking past that there was little to no parking and ended up being a bum fight to get into the hotel. The serving staff were either new or not well trained as it took forever to get food and drink. This continued at pretty much every meal leading to others complaining at breakfast this morning. It’s a good hotel, great location but they clearly are about the weddings not so much the guests.

Leisure

10/10

Exceptional

09 May 2025

Jason

Excellent bayside spot!

10/10

Exceptional

02 May 2025

James

Fabulous hotel in great location with excellent fine dining restaurant. With excellent leisure facilities.

Leisure Partner

10/10

Exceptional

20 Apr 2025

Nicholas

Enjoyable overall stay

Room comfortable
Staff friendly
Spa treatment good
Bar service good, Harry makes great cocktails
Upper Deck team performed well, enjoyed Sunday lunch especially Cow Pie.
Jetty cuisine just ok, not a wow experience.
Overall enjoyed our stay

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

Simon

Great location, great service.

Fabulous hotel for a weekend getaway. Plenty of walks during the day and great restaurants in the evening. I recommend the hotel's restaurant The Jetty. One of the best italian meals had. Room (415) overlooking the harbour was magnificent. Wonderful location with good local pubs and a short drive to the coast or New Forest.

Partner

10/10

Exceptional

12 Apr 2025

Anita

The staff are all incredibly friendly and the room was beautifully spacious - we were in the anexe right opposite the spa. We arrived slightly early and foud that our room was ready.
This hotel does have a nice spa - there is one steam room, a sauna, a jacuzzi, a pool, treatment rooms and a relaxation room upstairs. The steam room did have a few loose tiles which was off-putting but it was fine otherwise.

The room service is of high qualify with a sizeable portion; there is free gin provided in the room but you would have to pay for tonic - still a nice touch. It was also great to have a nespresso machine in the room. The continental breakfast was nice, although we waited a long time for coffee; presumably that's only the result of each guest being offered a handmade coffee rather than your standard french-press that's usually on offer. The coffee was great when it did come. Overall, I would highly recommend this hotel.

Leisure Partner

10/10

Exceptional

29 Mar 2025

Alan

Pool, spa, food, room, service all good

Leisure Partner

10/10

Exceptional

22 Mar 2025

Julia

Loved the restaurant. Excellent service.
Everyone we met was very friendly and cheerful throughout our stay.
The treatment in the Spa was very good but the Spa area is too small. And due to it being half term - full of grandparents and parents with small children who took over the pool.
Nowhere to relax as all the empty seats were piled up with used towels.
The hotel should consider removing the gym and expanding the Spa IMO!
Would go back for the hotel and it's excellent location and quality food and drink.

Leisure Friends

10/10

Exceptional

19 Mar 2025

Amy

Excellent staff. Thank you

Business_and_leisure Family

10/10

Exceptional

17 Mar 2025

Andrew

Fantastic hotel, great location and helpful very friendly service made for a great stay at the weekend !

Partner

10/10

Exceptional

05 Mar 2025

Verified traveler

Would stay again!

Service was excellent, really excellent very impressed by every staff member there so thank you.
Hotel was lovely, spa is in need of a little TLc and there was some small patches of mold in the bathroom but the room was otherwise except.
The resturant and outside every is so lovey especially in the sun . We didn’t try the jetty as the prices just seemed too high. But the sundeck was excellent (still slightly overpriced)

Partner

10/10

Exceptional

22 Feb 2025

Kirsty

An amazing hotel - lovely room and great facilities - great views - we had a wonderful time

Leisure Partner

10/10

Exceptional

20 Feb 2025

Peter

Superb stay. Quality environment and excellent staff.

Leisure Partner

10/10

Exceptional

06 Feb 2025

Emma

Gem

This place is a gem

Self

10/10

Exceptional

26 Jan 2025

James

My fiancé and I recently stayed here for a weekend away when we got engaged. The hotel and the restaurant The Jetty were amazing. They couldn't do enough for us and nothing was too much trouble. The hotel, the food and the spa was lovely and we honestly couldn't fault anything. Thank you to all the staff we had a beautiful weekend thanks to them. I highly recommend

10/10

Exceptional

13 Jan 2025

Tracey

Fabulous romantic night away

We had a beautiful room, extremely comfortable, spotlessly clean and the added touch of complimentary drink in our room not to mention the room service offering lime, lemon and ice was added luxury.

Partner

6/10

Pleasant

10 Jan 2025

Suzanne

Pool was in use by a class which I was not made aware of

Business

8/10

Excellent

07 Jan 2025

Debra

Nice Hotel

Nice Hotel in a Great location.

Partner

8/10

Excellent

05 Jan 2025

Paul

Great location

8/10

Excellent

05 Jan 2025

Jamie

Mixed Opinions

Rooms too hot
Pillows not comfy
Iron in room the spray wasnt working- needs updating and needs a new iron!
Changing rooms, showers and Spa needs seriously updating!
1 bar tender working in bar- took 15 mins to get a drink and it wasn't busy!
Other than that the food and service at breakfast time was great and in the Jetty was great!

8/10

Excellent

30 Dec 2024

Aidan

Great location near the Quay and on the large natural harbour. Staff excellent.
Suitable for a wide range of age groups.
Room overlooking carpark was spacious.

Leisure

8/10

Excellent

29 Dec 2024

Nigel

I had to wait for the reception guy to be bothered to look up from his screen to ask if he could help. That 40 seconds could have been started with 'just give me a second' - he did the same to the people behind me!

I also had to contact the property as they charged me for the mini bar i never touched. No explanation - just a revised invoice.

Won't stay again, shame as room was amazing.
Will go back to the Hilton or Holiday Inn in Bournemouth.

Business_and_leisure Partner

8/10

Excellent

29 Dec 2024

Adam

Stayed at several Harbour Hotels in the past and this one lacks. Spa was a bit cold and dirty (especially the whirlpool which was cold) - and the rooms were in poorer condition.

Was very noisy due to massive Christmas parties happening which also meant bar and food service incredibly poor.

Overall poor value for money.

Leisure Family

10/10

Exceptional

29 Nov 2024

Patricia

A special birthday treat for my husband. Lovely room, very clean and the icing on the cake was the gin and tonic on our hospitality tray. All the staff were happy and helpful. Would stay there again. Thank you Christchurch Harbour Hotel.

Leisure Partner

8/10

Excellent

29 Nov 2024

Sharon

We would particularly like to mention Phil who worked in the restaurant. Phil was very attentive, friendly and professional.

Leisure Partner

8/10

Excellent

19 Nov 2024

Kimberly

Such a lovely stay for my partners birthday, got a lovely upgrade too. Rooms are wonderful and spacious with a comfortable bed. Also, I mistakenly left my expensive hairdryer and the hotel shipped it back to me next day with no trouble. Very enjoyable stay.

Leisure Partner

10/10

Exceptional

15 Nov 2024

Roy

Our Go to Hotel

The service from the staff is superb. The hotel is beautifully located. The Upper Deck food is good. If I'm looking for something below excellent, it would be that our room was a little cramped

Partner

8/10

Excellent

10 Nov 2024

Verified traveler

Saved by the service

The room I booked , was very under maintained and stank like sweat. However , the team were excellent and moved me really promptly - the service truly makes this hotel and the food is excellent

8/10

Excellent

01 Nov 2024

Verified traveler

Good stay thank you for the friendliness and great service. Great food but morning service could have been quicker. Restrictions on times children can use the pool are very limiting to your day if you want to make the most of the facilaties, please consider removing them especially at half term, on the Monday PM there was too many guests using so we missed out on the full slot of the pool times

Friends_and_family Family

4/10

Poor

29 Oct 2024

Violett

I wish I didn’t feel like writing this as the hotel in different circumstances would’ve been lovely. I came there as a birthday treat to myself but as I’m a single parent my son was with me too. Pool times are clear on the website so it was our choice, but still many hotels now at least extend those times to longer periods over half term. Harbour extended those by 30 mins a day not even a session. We really wanted to have a cosy night in and have a room service on our first night but there was no way of getting through to them so we had to go down the restaurant and eat options that we didn’t really fancy. Although those options were very tasty. Sleep. If I had a good sleep I wouldn’t have written anything. I am working single parent I came for a break - I need sleep. But our room was so hot (end of October) and the window only had shutters and no blackout curtain. By opening those shutters at nought we were met by a glaring light from both a street lamp and light from the housekeeping outbuilding right in our window. Neither my son nor I managed to get good sleep on other of the two nights stay. And breakfast. It was good quality but so limited in healthy or really any options. Mostly pastries and some fruit with yoghurt and some tiny slices cheeses with some meets. It’s continental but somehow I expected at least a few more non pastry related options. Restaurant staff were great. Receptionist who checked us in was abrupt and I appeared couldn’t bear to hear much about pool.

Leisure Family

10/10

Exceptional

24 Oct 2024

Tom

Great Hotel

Very friendly staff especially the gentleman guiding us to a table in the morning for breakfast

4/10

Poor

13 Oct 2024

Kara

My experience was a bit of a let down versus the promise on the website. Especially as I stay at the sister hotel, The Kings Arms, often which is much nicer & cheaper. The 'gym', pool & spa aren't worth the higher cost.

Business_and_leisure Self

6/10

Pleasant

03 Oct 2024

Sarah

Overall a nice hotel, however for the price which is way higher than offer hotels in the area, I was expecting it to be a lot nicer. The room was small, there was a funny smell when I entered the room so had to air it out. The shutters there instead of curtains were broken so let light in. I think it is overpriced for what you get.