Name: Doubletree Hotel Palm Beach Gardens
Address: 4431 Pga Boulevard, Palm Beach Gardens, 33410, US

10/10

Exceptional

28 Jul 2026

Joaquin P

The front desk lady — Liz. Was great.

10/10

Exceptional

27 Jul 2026

Sherell

My stay at Doubletree with my two sons was far by the best trip ever!From the fronkdesk to the room service staff,to the restaurant/bar staff,even the breakfast and shuttle staff!Huge shout out to Robert the breakfast host,Althea at the front desk and Ross the shuttle driver!They made our stay so comfortable and went beyond their duties to accommodate us!Thank you all so much and I really appreciate it!Many thanks from Sherell and her two boys from The Bahamas all the way from Abaco!

8/10

Excellent

27 Jul 2026

Yasmine

Kind of expensive as parking and breakfast are not included

10/10

Exceptional

26 Jul 2026

Karen

This is my second stay at the DoubleTree within a week, and I have also stayed for a full week recently. I'm already planning more visits because of the wonderful experience I've had here.

Liz at the front desk has been amazing. She is incredibly professional, always greets me with a smile, and goes above and beyond to help with anything I need. Her kindness, professionalism, and genuine care make the experience so great that you truly want to come back just because of the level of service she provides. She makes guests feel welcomed and valued.

Karla, the head of housekeeping, is also exceptional. She makes sure everything is impeccable and is always available if you need anything. Her attention to detail and dedication are truly appreciated.

Victor from the engineering team has also been wonderful and helpful. It's clear that this hotel has a team of people who genuinely care about their guests.

My room was beautiful, with a great view, and the quiet area was exactly what I needed. I'm truly grateful for the staff and the hospitality I've experienced here. Thank you for making my stays so comfortable and enjoyable. I look forward to returning again.

10/10

Exceptional

26 Jul 2026

Jacqueson

The room was clean Liz front desk was great

6/10

Pleasant

25 Jul 2026

Kate

Staff all around are great in all areas. Food choices not so great. In one area, coffee was free though in another it cost $2 ???? Had dinner 2 nights, do not recommend and breakfast for 20 is just a glorified version of what you get other places for free. I hear they are upping the ante on bar and restaurants, so we’ll see what they do. While housekeeping had rooms clean and tidy, they need management to fix some of the obviously older aspects of the property Not a bad place to stay (upgrades needed in some areas) and very convenient to highway, but, very convenient to highway 😊

10/10

Exceptional

25 Jul 2026

Mary

Excellent staff

10/10

Exceptional

24 Jul 2026

Eriberto

The general manager and restaurant manager went out of their way to make sure I was comfortable. The room I had the first night had an issue with the AC. The manager offered a free night. But, I said it was not necessary, so he complimented me the breakfast both days.

2/10

Poor

23 Jul 2026

davinder

Old not updates changes room twice both toilets broken

Family_with_children

10/10

Exceptional

22 Jul 2026

Jaroslav

Room was very clean. the staff in the front desk were very helpful.

6/10

Pleasant

22 Jul 2026

kattia

La propiedad necesita mucho mantenimiento. Las alfombras de los pasillos, el ascensor, las puertas y sofá de los dormitorios están deteriorados. No parece un hotel Hilton. El balcón estaba lleno de polvo y los muebles viejos. Podrían mejorar mucho con un poco más de inversión. El parqueo tiene un costo extra también. Solo el lobby es bonito.

10/10

Exceptional

21 Jul 2026

Nadira

Me encantó el hotel!!!! Cada vez que vaya a west Palm este será mi lugar para hospedarme 1000/100

Family_with_children

10/10

Exceptional

21 Jul 2026

ANTONIOS

Management was extremely friendly and helpful.
Great stay.
We'll definitely stay here again

Self

10/10

Exceptional

21 Jul 2026

Vincent

We had a wonderful stay, staff went out of their way to be helpful and gracious. Pool area was a great extra!

Family

10/10

Exceptional

20 Jul 2026

OSRICKA

The staff was amazing!

Family_with_children

8/10

Excellent

19 Jul 2026

Michael

Over all everything was great, but they did not remove my deposit. I had no interdental.

Partner

10/10

Exceptional

19 Jul 2026

joelle

Everything was good clean and friendly

Specially the man in the breakfast room

Friends

8/10

Excellent

19 Jul 2026

Coleon

Hotel wasn’t to bad but definitely needs upgrades.

10/10

Exceptional

18 Jul 2026

Getsemani

The front office staff are amazing !! Lovely team and always greeting with a smile !

10/10

Exceptional

18 Jul 2026

Julianna

The service here was immeasurable. I asked for a little birthday message and maybe a few Double Tree cookies for the room for my boyfriend and to our surprise, we found a card with an entire care package filled with goodies and a meaningful message from the front desk manager, Gail. That’s what going above and beyond is! Thank you so much for such a wonderful experience!

Partner

10/10

Exceptional

17 Jul 2026

Erhan

Everything was fantastic and we’ll be back in October

8/10

Excellent

15 Jul 2026

Gheorghe

First floor is noisy , staff is very helpful

Partner

8/10

Excellent

13 Jul 2026

Todd

Hotel was just old. Needs updating.

10/10

Exceptional

12 Jul 2026

Pamela

Just love going a couple night just to lounge by pool.

Self

8/10

Excellent

12 Jul 2026

Janet

Stayed here three years ago, hotel was in great shape. Sadly, it’s very worn at the moment. None of the Cleaning staff could speak English on my floor, so trying to tell them what I needed was hard without using Google translate. The pool bar and restaurant ran out of burgers!! no trashcan liners in the room so we removed our own bottles and waste daily. I asked reception for some bags, they said they don’t do them anymore. Having a balcony on fifth floor was great, but it was single Payne Glass and there were two major roads outside with heavy traffic during the night, so it was very noisy. Hotel bathroom still had remnants of the previous occupier hair in the sink and bathtub stains on the floor.

Partner

10/10

Exceptional

11 Jul 2026

Irene

Clean
Helpful staff

10/10

Exceptional

11 Jul 2026

Michael

Staff was incredible. The front desk folks at check in were awesome.

Friends_and_family Family

2/10

Poor

11 Jul 2026

michael

Couldn't pay me stay there again

Self

10/10

Exceptional

10 Jul 2026

Alvin

Our stay at the DoubleTree was relaxing by the pool/hot tub. The breakfast was really good! Robert was amazing, he was our waiter! Very kind and friendly. We will certainly stay here again.

Partner

10/10

Exceptional

09 Jul 2026

Leidy

Love the place. The location. The pool. Only thing I didn't like is not being able to enter the building by another entrance. But over all.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Greg

Everything was fine. I only stayed one night.

8/10

Excellent

08 Jul 2026

Anthony

The building and the room had a smell to it. The sheets smelled like they were not dried properly.

Partner

2/10

Poor

08 Jul 2026

Bryan

We were moved three different times because of the unacceptable condition of the rooms. The first room had a strong odor of wet carpet and what smelled like mold. The second room had a filthy couch, and outside the room the ceiling was open with cutouts exposing pipes that appeared to have mold and moisture damage. The third room, located next to our original room, also developed a strong musty odor after the first night.

The air quality was so poor that we had to leave the sliding door open just to make the room tolerable. Throughout the night I experienced sneezing and coughing, and by the time we drove home I had severe sinus congestion and continued coughing and sneezing. I left feeling like I couldn’t breathe.

The online photos are very misleading and do not reflect the current condition of the property. The rooms are in desperate need of renovation

Partner

10/10

Exceptional

07 Jul 2026

Pamela

Very relaxing staff very helpful

Self

10/10

Exceptional

06 Jul 2026

Doris

Over all I had a wonderful experience in Palm Gardens, the hotel accommodation was the highlight.
Front desk personnel Elizabeth was very accommodating. Robert in the dining hall was also very attentive.
I will definitely book there again.

Self

6/10

Pleasant

06 Jul 2026

Todd

Staff was excellent, room was small and not the one I booked. The shower wasn't great the spitter which makes the shower come on wouldn't go all the way, so partial pressure. The undersheets on the bed looked like the stuffing was burnt from the heat.. the fridge wasn't cold. When it rains the cable goes out, so no TV for hours there. Pool is small for size of hotel.

Self

10/10

Exceptional

05 Jul 2026

Kimberly

Clean room. Comfortable bed and pillows. Breakfast was expensive!

Partner

10/10

Exceptional

04 Jul 2026

Taisha

Everything was Excellent .

Partner

8/10

Excellent

04 Jul 2026

Nyisha

We stayed for a few nights, staff was pleasant and helpful. The beds were soft and very comfortable. I didn’t have a chance to check out the amenities this time but will next time. Very close to stores and shopping. Only gave 4 stars because it smelled like someone had thrown up when I got off the elevator but other than that it was a great stay. Will visit again

Partner

8/10

Excellent

03 Jul 2026

Ursula

Great place

8/10

Excellent

02 Jul 2026

Caroline

It’s an older hotel… wasn’t as current inside as I expected, the rooms.
The balcony was near impossible to sit out on, sort of disappointed in that, but overall it was good

Partner

8/10

Excellent

01 Jul 2026

Mary

Centrally located area for my needs. I would definitely stay there again. Only issue for me was it listed complimentary breakfast but that was not offered. Also, when I called hotel to ask if there was shuttle/driver services I was told no, but there is a van with the hotel that will take you places if needed and also to airport if it’s within their working hours.

Self

10/10

Exceptional

01 Jul 2026

William

Consistently excellent 👏 great location - near amazing shopping and dining options & (for those Tesla owners like me) there's a Tesla Supercharger literally as you step outside the hotel - Doubletree can't be beat

Self

10/10

Exceptional

30 Jun 2026

Philip

The front desk staff was very helpful. The room was fine. The only, very minor, item that could use improvement was the placement of the coffee maker. It was in a recess in the dresser and on a very short electrical cord. This made the direction for use hard to read. I had to use the flashlight on my cell phone to read the directions.

10/10

Exceptional

29 Jun 2026

Anthony

Great place

10/10

Exceptional

28 Jun 2026

amber

Great staff and loved having the shuttle available to take us places if needed.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Noora

The staff were truly some of the most amazing people I’ve encountered, and their kindness and professionalism stood out. However, I was disappointed with the hotel itself, as the cleanliness did not meet the standard I’m accustomed to. I regularly stay at the Deerfield location and always have an excellent experience, so this was unexpected.Additionally, there did not appear to be enough staff, and the lack of room service is unacceptable for a hotel of this level. While the team members on site were wonderful, the overall service offering fell short.

10/10

Exceptional

26 Jun 2026

Lashonda

The staff is always so pleasant and the cookies are such a treat!

Family

10/10

Exceptional

25 Jun 2026

Melissa

The staff is outstanding!! We left behind an important item that we needed to complete the rest of our vacation, didn’t realize we left it behind until we were already on the Gulf coast for the rest of our vacation. I immediately contacted the front desk, they and housekeeping were able to locate the item and package up for us. I emailed a fed ex label for shipping and contacted Fed Ex for a pickup and overnight delivery !!! Thank you to everyone at Doubletree that made it easy to get our lost item returned to us.

Partner

10/10

Exceptional

23 Jun 2026

Michelle

The staff were communicative and amazing. My flight was significantly delayed and they held my room for meand checked in on me. The hot tub and pool were so nice. My favorite was the lounge bar. Good food and good drinks.

Friends

4/10

Poor

22 Jun 2026

Marla

I’ve been staying at this hotel since the when it was a Holiday Inn. In 1984 and 2004 I booked it for my 10 year and 20 year high school reunions. By 2001, it was where I stayed for my wedding night. I doubt we will ever stay again - the room was moist and damp smelling - couldn’t wait to checkout from our once night stay.

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Rajiv

The rooms were dated however hey we’re clean and well air conditioned. I love that it was close to I-95 and many places to shop.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Roberto

They charge $15 a night per parking so be sure to add that to your budget expenses. I think it’s a little overkill considering we are staying and spending money in their facilities already but we were blindsided since no where else did it mention that charge until we got there. 5th floor had a very strong odor in the hall and steeped in the room, staff was very accommodating to helping our need and experience so they switch the rooms bless. Towels were heavily stained in what looks like purple nail polish in second room. First room needed the shower head to be cleaned there was green mildew build up on it.

Otherwise, beautiful stay. Well kept pool and garden area. Lots of private areas to chill by. Staff was great. Rooms were updated. Bed was comfy. Ambiance was cool. I did not eat at restaurant or bar but it looked nice.

Partner

10/10

Exceptional

21 Jun 2026

Kim

My visit started off with a non-functional toilet. The front desk representative was swift to switch my room.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Deborah

Good clean rooms. I may stay at this hotel again in the future.

Self

2/10

Poor

21 Jun 2026

Enrico

The room we had smelled extremely musky and the bedding was dirty. My wife and I had to spray Lysol everywhere, and wipe down the desk and bathroom. However I would not recommend this property to anyone for 200 dollars a night. It was horrible

Partner

10/10

Exceptional

21 Jun 2026

Craig

Friendly staff great pool and the room was great. The only thing that would have been better is that the ice machine was in building b and we were in building c.

Partner

10/10

Exceptional

20 Jun 2026

Donna

I had a great stay. The staff was exceptionally friendly, welcoming, and always willing to help. They went above and beyond to make my visit comfortable, and their thoughtful customer service was greatly appreciated. The hotel was clean, convenient, and provided excellent value. I would definitely stay here again.

Partner

8/10

Excellent

18 Jun 2026

Metria

Staff was very nice and considerate!

8/10

Excellent

14 Jun 2026

Alyssa

The pool and garden area are very nice.

Family_with_children

8/10

Excellent

14 Jun 2026

Leonel

It’s fine to stay there for baseball tournament

Family_with_children

6/10

Pleasant

14 Jun 2026

Dan

Room felt damp, even wet, all the time. Something definitely wrong there. Was not provided enough bath towels. front desk staff was not the friendliest when checking in nor helpful when checking out.

Family_with_children

10/10

Exceptional

13 Jun 2026

Latavia

My stay at the Doubletree was amazing from the front desk. Receptionist ocean was very exceptional. She made sure to check me in and to get everything ready for me in my room. My room was very well cleaned didn’t have any problems and I enjoyed my balcony view. The breakfast was amazing as well. I will definitely come back and stay here 10 out of 10.

Partner

10/10

Exceptional

12 Jun 2026

Antonio

Great hotel in the mist of West palm beach

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

althea

Comfortable stay... great location

Self

10/10

Exceptional

10 Jun 2026

Devira

Great property and Staff. Clean room and property kept up

Self

6/10

Pleasant

09 Jun 2026

John

Property was clean overall but in desperate need of updating, especially the rooms

Family

10/10

Exceptional

09 Jun 2026

Shanaz

very understanding and friendly staff, the property is very clean and quiet especially by the pool however there’s never towels at the pool. beds are comfy and it’s nice that housekeeping comes in every day to restock and tidy up

Friends

10/10

Exceptional

09 Jun 2026

Maria De La Luz

I recommend having breakfast at the hotel. The food was delicious, the place was clean, the hospitality and service were excellent, and best of all, the price was reasonable. I had a bad experience at an IHOP restaurant the day before, but everything was better at this hotel. Thanks for the wonderful service. I will definitely back soon 😍

Partner

10/10

Exceptional

09 Jun 2026

Berale

Calm

10/10

Exceptional

08 Jun 2026

Maria

Good hotel, nothing out of ordinary but served its purpose. Clean and no issues with our room.

Family

8/10

Excellent

08 Jun 2026

Marco

Nothing bad to say about this hotel. It’s great. Next time, I would select a room not facing the roadway. Too many motorcycles and automobiles with modified exhausts keeping me up at night. Not the hotels fault.

8/10

Excellent

08 Jun 2026

Isaac

Nice place, clean, good location. Bad thing is they charge $15 a day for parking.

Family

8/10

Excellent

08 Jun 2026

Adam

Above expectations in all points

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Joseph

The sliding door allowed too much noise from the pool area. Need better soundproofing.

Self

6/10

Pleasant

06 Jun 2026

Wendy

The person at the desk was not welcoming or accommodating. The hotel is old and needs an upgrade

Partner

10/10

Exceptional

06 Jun 2026

Rosibert

Está bien pero deben e remodelarlo

Partner

10/10

Exceptional

04 Jun 2026

Danielle

very beautiful and nice

Partner

6/10

Pleasant

01 Jun 2026

panna

Breakfast is not good. They used news papers for places breads.

8/10

Excellent

31 May 2026

Warren

Bar should be open later

8/10

Excellent

31 May 2026

Annette

This was a nice clean hotel.

Partner

6/10

Pleasant

31 May 2026

shaneeza

Hotel wasn't the best in condition. Balcony room was a bit smaller then expected. The buffet was over priced for limited food and not any options for vegetarians. No coffee shops on premises. Very outdated

Partner

4/10

Poor

30 May 2026

Vanessa

Rooms were super humid/musty and dated. I had a dirty toilet when I arrived. Restaurant was the only saving Grace, as service was great there.

Self

10/10

Exceptional

29 May 2026

Weston

Happy with my stay. It was a great experience

10/10

Exceptional

29 May 2026

Deviron

Clean rooms and property is well maintained and great amenities and ambiance

Self

10/10

Exceptional

29 May 2026

Rohman

This was 10x better than the stay at Palm Beach Airbnb unit. I know to stay away from those and just stay with what has been high quality for years...

Family_with_children

10/10

Exceptional

27 May 2026

Ross

Extremely helpful and cordial staff.

Self

10/10

Exceptional

26 May 2026

Charles T.

The staff was welcoming when I arrived. The room was clean and well maintained. I slept like a baby in my King size bed. The TV had a variety of channels. I definitely recommend DoubleTree Palm Beach Gardens if you are staying in the area.

Self

10/10

Exceptional

26 May 2026

Stephon

Staff was great

Family_with_children

10/10

Exceptional

25 May 2026

TRACY

Everything

Self

10/10

Exceptional

24 May 2026

Christian

Everything was nice having a balcony was nice

Partner

8/10

Excellent

24 May 2026

George

Close to the Interstate

Family

10/10

Exceptional

24 May 2026

Jessica

Staff

4/10

Poor

23 May 2026

James

The pool area was nice. It seemed like they put a lot of money in the front desk and the dinning area. The room seemed outdated to me. Popcorn ceiling, old metal access doors in hallways, old frames on doors. I did not like that you had to pay for breakfast. The staff was helpful, pool area was nice, fitness room was pretty small. The main thing for me was the room which seemed outdated but everything else was nice. And no exhaust fan in bathroom which one person can ruin the smell really quickly for hours without that.

Family_with_children

10/10

Exceptional

23 May 2026

Diana

Ocean A was very nice.

10/10

Exceptional

23 May 2026

Addison

Given the price of a one-night stay, breakfast is not included and would be greatly appreciated. Additionally, I was told that the shuttle driver \"decides\" whether or not to transport you to the airport. Given the hotel's standing and caliber, it would be beneficial for visitors to have this choice, particularly if they have already had to pay for several Lyfts or Ubers during their trip.

Partner

10/10

Exceptional

21 May 2026

DEVIRA

Great hotel and location with dining options

Self

6/10

Pleasant

17 May 2026

Natalia

We found a large cockroach in our room, they did switch our room for us.

10/10

Exceptional

15 May 2026

gary

Breakfast: Sausage was cold every day. Baccon, okay... coffee good but juice ( orange \" cranberry\") is trash. Eggs are okay- They recycle the food- Don't expect 'FRESH\" but it fills the belly.

Friends

8/10

Excellent

14 May 2026

James

Room was clean, but didn’t care for lack of bathroom exhaust fan and platform holding towels under sink was a silly idea, cumbersome just got in the way

Partner