Name: Embassy Suites by Hilton Palm Beach Gardens PG
Address: 4350 Pga Boulevard, Palm Beach Gardens, 33410, US

4/10

Poor

20 Jul 2026

Isis

This is the first time I have been disappointed with an Embassy Suites hotel.

The hotel itself is beautiful, and the common areas appeared clean and well maintained. Unfortunately, the condition of our room was very different.

The bathroom was noticeably dirty, with hair and stains on the tile walls. The towels looked worn and stained, and the shower curtain was also dirty. The carpet in the room appeared very dirty as well, making the overall experience unpleasant.

In addition, the ice room located next to our room had trash on the floor during our entire stay. It remained there the whole time, which gave the impression that the area was not being checked or cleaned regularly.

I have always had good experiences at Embassy Suites, which is why this stay was especially disappointing. I hope management addresses these housekeeping issues so future guests can enjoy the quality I have come to expect from this brand.

Partner

10/10

Exceptional

18 Jul 2026

Joshua

Great experience

10/10

Exceptional

17 Jul 2026

Rajyam

NA

2/10

Poor

17 Jul 2026

Daymel

En una semana no limpiaron mi habitación ni una sola vez y para las toallas tenía yo que perseguir al personal para q me las dieran. Era una lucha diaria y en ocasiones me decían solo podían darme dos toallas porq el hotel estaba lleno. Familias de 4

Family_with_children

10/10

Exceptional

16 Jul 2026

Jose

Great place to stay at recommending highly

Family_with_children

10/10

Exceptional

14 Jul 2026

Jose

Great space very clean recommend to stay will stay here again.

Family_with_children

10/10

Exceptional

14 Jul 2026

DEVIRA

Clean property, clean rooms

Self

10/10

Exceptional

14 Jul 2026

Michele

Clean, convenient and comfortable. Front desk staff was superb.

Self

6/10

Pleasant

13 Jul 2026

TIMOTHY

On consecutive evenings, the bar ran out of Modelo beer, then Tito's Vodka, then the house wine - Robert Mondovi - which is not even listed on the menu as a wine selection. I orered 3 different glasses of wine - the menu says its available by the glass - and was told each time that they will not break a bottle to pour me a glass and offered the Mondavi which ran out on the 3rd night. The previous night the bar ran out of Modelo and Tito's, per Eddy the bartender.

The bar is also completerly understaffed as Thursday, Friday and Sat nights were SRO. It took me over an hour to get a pizza because the bartender was too busy to go and pick it up. At least have a runner bring the food to the bar.

Also, there was hundreds of kids at the hotel for a baseball tournament. They were running like wild indians racing through the hallways through midnight - where are the parents? I had to call twice to complain to the front desk as I had been run over once and kept up on two nights from the commotion. No Security at all to stop the mayhem.

Self

10/10

Exceptional

09 Jul 2026

Jessica

The hotel was very beautiful and my room was actually pretty spacious. The pool is actually pretty deep and the hot tub is nice. I would definitely come back here if I come back to Jupiter beach.

Pet

10/10

Exceptional

08 Jul 2026

Bethany

Amazing breakfast, kind and helpful staff.

Family_with_children

10/10

Exceptional

07 Jul 2026

Gerald

The room and hotel are clean, the staff is very accommodating, and the breakfast is great. An added bonus is the happy hour. I would recommend this hotel and will definitely stay here again when we come back to WPB.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Yulmaro

Todo

6/10

Pleasant

05 Jul 2026

Freddy

The carpet was completely dirty, very dirty with syrup in the carpet and it got my feet sticky. It looked like the filter of the air conditioner wasn’t changed and we coughed a lot because of it. The tv wasn’t working the night before we checked out. The front staff was also rude and unfriendly at times.

Family_with_children

10/10

Exceptional

04 Jul 2026

Brian

Pool hot tub are top notch
Breakfast is awesome and entire staff love dogs

Magical stay

Family

10/10

Exceptional

01 Jul 2026

Tracy

Everything was amazing like always only complaint I have is when I went downstairs for the manager special at 5 PM the guy that was serving the drinks acted as if he did not want to serve me and my friends totally dissatisfying. Other than that, we had an amazing time. Can’t wait to do it again.

Friends_and_family Friends

8/10

Excellent

29 Jun 2026

sheila

Overall our stay was decent. The staff were all very friendly and helpful. Hotel is in a great location not far from the beach and shopping.

We stayed in a hypoallergenic room that appeared it had been recently updated. However, The bed left a lot to be desired. It was a bit too firm and the pillows were all flat. Not the best sleep.

Partner

10/10

Exceptional

29 Jun 2026

Nicole

Beautiful lobby that has natural plants. The hotel smells clean especially when walking to the room. We had a connecting room with a king bed and it was perfect for 2 parents and 2 kids because the connecting room was a little living room area where the couch opened into an extra bed. The pool was clean and the hot tub was relaxing. The included breakfast was fresh and had many options, not your typical continental. Overall I’d stay here again and it was definitely a great deal.

Family_with_children

8/10

Excellent

21 Jun 2026

Mark

Nice facility and thankful for evening reception w/food. Was provided free drink coupons - great!!! Bartenders were great. Bed wasn’t very comfortable though.

10/10

Exceptional

19 Jun 2026

Krystal

Da’Juan was amazing at the front desk very informative!

Family_with_children

10/10

Exceptional

17 Jun 2026

Lisa

The lobby is very beautiful with waterfalls and a bridge. There were a lot of kids there for little league so the pool was too crowded. Even though there were so many kids, our room was very quiet and we were only on the fourth floor. I would stay again.

Family

6/10

Pleasant

15 Jun 2026

Daniel

I expected more from this hotel, being a better option than the Hampton Inn, but I did not feel it. The lady I got at the front desk was not really friendly or welcoming. The fact that the parking is separate from the nightly cost is annoying. The room was okay, but the bathroom light kept flickering, the ac filter on the ceiling was too small for the vent so it did not do much, and any water bottle at the room had a price.

I appreciated that the Hilton rewards customer service mentioned they could fix the bathroom light but for a two night stay I did not bother to ask.

Some good things were the breakfast service, the cleanliness, and the free snacks and alcoholic drinks in the afternoon. However, coffee or tea were not available at the lobby during the rest of the day

10/10

Exceptional

11 Jun 2026

Patricia

This is our second time staying at this property and we were not disappointed, our stay was very pleasant. Clean rooms, friendly staff and great breakfast.
It’s a great hotel for families!

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Pierre

This was a great hotel, staff was on point I loved my stay.

10/10

Exceptional

08 Jun 2026

Jamie

We had a wonderful stay & would like to thank the front staff for being so welcoming & helpful-Especially Damian-Super nice & helpful! Excellent breakfast & very convenient! Room was very clean & comfortable! We’ll be back!

Partner

10/10

Exceptional

08 Jun 2026

Shohail

Everything was very nice.

Partner

8/10

Excellent

07 Jun 2026

Kent

Great staff helped out on all questions and service.

Family

10/10

Exceptional

07 Jun 2026

Cassandra

Very nice place and beautiful view.

10/10

Exceptional

04 Jun 2026

Hubert

Clean property and breakfast

Partner

10/10

Exceptional

02 Jun 2026

HOI

Good location with free breakfast and happy hour drink.

Partner

8/10

Excellent

02 Jun 2026

Jason

Great stay while in the area. Close to the mall. Close to the water. Close to lots of food. Close to 95. Nice clean room and safe environment. Breakfast was great.

Partner

6/10

Pleasant

31 May 2026

Stephanie

Near highway. Inexpensive.

Friends

10/10

Exceptional

29 May 2026

Jan

We really enjoyed our trip. The room was very nice and clean. The staff were friendly and very professional. The breakfast had a nice selection and the chef prepared omelets and pancakes were delicious. Our room was very cool and much appreciated with the Florida heat.

Partner

10/10

Exceptional

28 May 2026

ella

The Property was beautiful, just as you see in the pictures. The sraff was pleasant, very helpful.

Self

10/10

Exceptional

26 May 2026

Keeli

Great place to stay with wonderful amenities

6/10

Pleasant

25 May 2026

David

Breakfast not to good

6/10

Pleasant

24 May 2026

Tiffany

The lobby and rooms were pleasant, but the towels and wash cloths weren't clean. The breakfast area was too small to accommodate the amount of people staying at the hotel. There's one waffle maker and one coffee pot each for regular and decaf, so there were over 30-minute wait times for these items. Instead of having a small shop where you had to grab an item and pay at reception, they could put those few items behind the reception counter like other locations and use that store space to set up the breakfast buffet properly. Running back and forth from the omelet station to get clean plates, bacon, and sausage to the station where they had eggs and potatoes was crazy as your food was getting cold going back and forth. Other than the breakfast fiasco and the dirty stuff, it wasn't too bad for the price. It's just for this Embassy to be so big and beautiful, we had high expectations, as we only stay at Embassy.

Family_with_children

10/10

Exceptional

22 May 2026

Alisa

This was a beautiful property! The rooms were excellent, and the Williams Sonoma bath products were outstanding. I would definitely stay here again.

The only suggestion I have is to allow guests the option to pay with cash at the end of their stay. Currently, the property only accepts credit or debit cards for payment. Since we were traveling for three weeks, the amenities hold placed on the card could take 3–7 business days to be released, which may be inconvenient for some travelers. Having a cash payment option available would be very helpful.

Family

10/10

Exceptional

21 May 2026

Pietro

Excellent breakfast

Family

10/10

Exceptional

18 May 2026

Alton

Great place to stay.
Breakfast was great good cook think his name was Gary.

Partner

10/10

Exceptional

16 May 2026

Katie

Breakfast was amazing, rooms are spacious, and the hot tub was actually hot. 10 out of 10 recommend.

Family

10/10

Exceptional

13 May 2026

John

Breakfast and the happy hour were better than most hotels. Hot tub was not hot, lukewarm at best. Only complaint. Maybe an issue that needs to be resolved or is already. Things break sometimes and maybe we were just unlucky with the timing. Everything else was great.

Pet

10/10

Exceptional

13 May 2026

Arturo

The hotel was great!!! All employees were wonderful. The one problem was the room bathrooms barely fit 1 person, tiny is an understatement.

10/10

Exceptional

04 May 2026

Shirley

Breakfast was fantastic! Made to order omelets and homemade pancakes on Sunday! Chef Kenny was amazing! Clean spacious room! Nice pool and hottub! The evening reception with snacks and two drinks was awesome! Kudos to Eddie! Great drinks!

6/10

Pleasant

04 May 2026

Alexander

Our king bed was cancelled last minute and we were kept in a double queen layout. We paid extra for the allergy friendly room too and didn’t end up getting that either. They refunded us for all the downgrades but

10/10

Exceptional

30 Apr 2026

Jeff

Omelette for breakfast!

10/10

Exceptional

23 Apr 2026

Oelvis

El lugar nos encantó ! Yo regresaría con mi familia el personal súper amable

Family

10/10

Exceptional

20 Apr 2026

CYNTHIA

The room for 8 with two bathrooms and a little kitchen is was great all my family in ones.

Family_with_children

10/10

Exceptional

12 Apr 2026

Stacey

Everything was amazing. Customer service as well a the room. Looking forward to staying here again during another family trip.

Family_with_children

8/10

Excellent

11 Apr 2026

Zuleika

The room had some issues with the outlets on one side of the bed and the bathroom could have used some cleaning. But the room was spacious and the bed comfortable. The breakfast was excellent with fresh to order breakfast.

Partner

10/10

Exceptional

11 Apr 2026

Steven

Great value, quality stay.

10/10

Exceptional

05 Apr 2026

Jimenez

Check-in was swift, and our room was of high quality compared to many other rooms I have experienced. The price was reasonable for the amenities provided. My only complaint was that breakfast was missing certain items during peak hours, and some staff members were simply standing around. This could have been improved. Overall, I would definitely recommend this establishment.

Family_with_children

10/10

Exceptional

03 Apr 2026

KEMAL ORCUN

Good value

Family_with_children

2/10

Poor

31 Mar 2026

Alejandro

I needed two queen beds and a sofa bed to accomodate my party of 5. They were sold sold out and only had a King size bed with a soda bed. I didnt receive a courtesy call prior to my arrival to explain the situation. We worked around the situation and decided to take the King bed with the sofa. Upon opening the sofa bed, there were dog hairs everywhere. Tried calling room service but none of the phone in the room worked. I had to call the main number from my cell phone. The fitted sheets were full of dog prints...disgusting. Toilet was clogged up. The next morning we decided to have breakfast onsite. There was food spilled on the floor. Tables and tables with dirty plates.15 minutes to get a waffle because they only have one waffle machine. Just a hot mess.

10/10

Exceptional

22 Mar 2026

mellisa

Very clean and spacious. Breakfast was fantastic. The staff was really nice and helpful.

Family

10/10

Exceptional

21 Mar 2026

Jeannette

I had a wonderful stay here with my family. It was very clean, staff was wonderful and accommodating. Pool and jacuzzi both heated well. We really enjoyed the weekend! Thank you!!

Family_with_children

10/10

Exceptional

16 Mar 2026

Carolyn

Room was clean. Only stayed over night but would revisit if I was to stay in west Palm beach again

8/10

Excellent

11 Mar 2026

Arlin

Kenny makes a great omelet and has a great personality.

Partner

2/10

Poor

08 Mar 2026

Allison

Booked a room for 6… got a room for 4…. Girl at desk was like you can find another hotel… it was late after a long drive… we squeezed in but awful night sleep… they blamed Expedia… but that didn’t help me at 9:00 after a 13hr drive.

8/10

Excellent

25 Feb 2026

Rebecca

Clean room, good breakfast, decent value.

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Sean

Clean room. Staff was indifferent.

Self

8/10

Excellent

22 Feb 2026

Daniel

We chose to stay here the night before departing on our cruise out of Fort Lauderdale, and it was the perfect start to our trip! We really appreciated being tucked away from the typical hustle and bustle. The room was spotless, incredibly spacious, and very comfortable. A major highlight was enjoying breakfast right in our room before heading to the port. Highly recommend!

8/10

Excellent

21 Feb 2026

Suzannah

The hotel was fine, breakfast and happy hour were great. The gym was basic and the treadmills faced away from the tv screens which was odd. The rooms were clean, but some of the lobby/communal areas were dirty, in particular the carpeted staircase in the lobby going to the second floor, and also the staircase going to the third floor.

Family

10/10

Exceptional

15 Feb 2026

Lucero

Spotless and cozy.

10/10

Exceptional

08 Feb 2026

Michael

Very comfortable spacious room and great staff. Cooked to order breakfast was a real plus.

Business_and_leisure Partner

8/10

Excellent

08 Feb 2026

Jenique

The room was clean, beautiful, and spacious. Staff was excellent. Shout out to Mr. Eddy the bartender for making our stay extra special. Such a kind person and makes the best drinks. The elevators malfunctioning was the only down side would come bad again.

Leisure Friends

2/10

Poor

04 Feb 2026

Glen

Staff were unfriendly and unhelpful! TV didn’t work even though we reported it twice. One day with no electricity and another day with no hot water. Plus the hot tube was out of order. Lastly the WiFi and broadband were weak and intermittent making it difficult to have business calls.

Business_and_leisure Family

8/10

Excellent

28 Jan 2026

Carl

It was fine

Leisure Family

6/10

Pleasant

27 Jan 2026

Alice

The room was comfortable, in good condition. The bed was very comfortable.
The staff issues were quantity (not enough) and quality (transactional responses, bordering on being irritated, definitely not hospitable).
The hotel’s restaurant had a somewhat limited menu and the quality was average. The restaurant space was freezing with staff saying there is nothing they could do. They make people pay for drinking water. It would be nice, like many other hotels, if they’d offer complimentary water in the room, at least upon arrival.

10/10

Exceptional

27 Jan 2026

Chukwudi

Immaculately clean everywhere. Lobby is gorgeous with a very modern/high end look, so are the rooms. And the complimentary full breakfast is amazing. I'm talking waffles, french toasts, omelets that you can order to be made right there, the list goes on. Perfect for families with kids. Highly recommend!

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

David

Very clean, friendly staff and great experience. Breakfast was very good as well.

Business Family_with_children

6/10

Pleasant

15 Jan 2026

MOHAMMAD

It was a nice hotel. Rooms were large and spacious. Having suites is helpful with kids.

Customer service left a lot to be desired. Both days we asked for extra towels and the first day it came after asking everyone three times and getting stuck in the elevator. The second time it never came. This left a bad image with us.

Overall clean place, nice and bright. Plenty of parking. Publix right across the street. Close to the highway. In a very safe neighborhood.

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Ravi Kumar

clean, staff, and breakfast all good.

Leisure Family

8/10

Excellent

12 Jan 2026

Michael

Overall a pleasant stay but I have seen a lot of hotels where the wear and tear is showing more and more.

Leisure Partner

8/10

Excellent

12 Jan 2026

Caterina

Room was good bathroom a little outdated

10/10

Exceptional

08 Jan 2026

sarah

Staff was so welcoming and friendly!!

6/10

Pleasant

08 Jan 2026

Tessia

The lobby was very nice. My room was nice the only thing I did not like was it had a lot of black ants in it and my bathroom was dirty . It was hair in the tub and the floor was nasty .!upon checking out did mention it to the guy at the front desk he seem very uninterested and he said he would let the manager know.

8/10

Excellent

08 Jan 2026

Claudia

Great bathroom and shower

Friends_and_family Family

6/10

Pleasant

07 Jan 2026

Anthony

The property was clean, but dated.

Business_and_leisure Self

10/10

Exceptional

07 Jan 2026

Mara

The breakfast was Wonderfully made by the Chef. Although, I realized they were lack of staff, they did an amazing job.

Leisure Pet

8/10

Excellent

06 Jan 2026

sebastian

yes the room was spotless

Leisure Family

10/10

Exceptional

05 Jan 2026

Georgia

Rooms were amazing and clean. Breakfast was a great bonus. Maybe an extra waffle maker or move it so the line doesnt block bread/toaster muffins. I think embassy suites is my new favorite hotel!

10/10

Exceptional

04 Jan 2026

Nekisha

The hotel is in a really nice location, the rooms were clean, the lobby is so beautiful and the staff is really friendly. Breakfast is the best. Overall my kids and I had really great time there. Will definitely book here again.

Leisure Family

6/10

Pleasant

03 Jan 2026

Whitney

We are a family of 6. We checked in as 6. We were given 3 towels. Each day I had to call, some days 2-3 times to ask for more towels. We stayed a week and because there is nowhere to hang our towels to dry we had to request new ones. The hotel was otherwise very clean and in an excels location. Unfortunately we were not made aware that the parking garage was NOT FREE. We have stayed in many hotels that told us clearly the parking fee is this amount. To our surprise we were slapped with that bill at the end, but the hotel has such a lack of employees its to be expected this information didnt get shared.
Breakfast was delicious due to the omlet bar but only one person working their tail off to get everything refilled that was constantly running out. Coffee, coffee cups, napkins, food were constantly we're empty due to the flow of people and this one lone worker. Very sad.

Leisure Family

8/10

Excellent

02 Jan 2026

John

Front desk put us on top floor and away from elevators and ice machine

Business_and_leisure

10/10

Exceptional

30 Dec 2025

Dane

The amenities offered here were great, which included a great complimentary breakfast.

Business Self

6/10

Pleasant

30 Dec 2025

Heather

Room only comes with 2 towels and 1wash cloth. Laundry facilities run down.

10/10

Exceptional

30 Dec 2025

Adrian

Room was clean the staff was great checking in was a breeze

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Andrew

Staff... Eddy is the best bartender. Thanks for a fun trip

Leisure Family

6/10

Pleasant

29 Dec 2025

Benjamin

Staff was okay. It was a struggle to get new towels or toilet paper… some stains on the bed and sketchy hairs also weird gross stains in bathroom and a piece of random siding in the room in the corner… also the power went out for a few hours and the people working seemed confused about it and asked me how to fix it…

Leisure Partner

10/10

Exceptional

29 Dec 2025

michael

Room met expectations as did the staff! Ther free breakfast was a surprise and quite good.

10/10

Exceptional

29 Dec 2025

Sepideh

I enjoyed my stay very much

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Janice

Loved the room. Did digital check-in. No waiting at front desk for key. Hotel reached out to me prior to check-in to see if I had any needs. Peaceful and quiet.

Leisure Family

2/10

Poor

25 Dec 2025

Aaron Gabriel

Dust was caked up in the filter and the comforter had a brown stain

Family

8/10

Excellent

17 Dec 2025

Candice

The room was clean, modern and overall felt comfortable. The only downfall I noticed on our final day of stay is it appeared to be a mold spot in the top left corner of the ceiling in the closet. However, I would definitely recommend staying here and would stay here again.

Leisure Family_with_children

10/10

Exceptional

12 Dec 2025

Samantha

Fresh clean

Leisure Partner

8/10

Excellent

11 Dec 2025

Lukson

Room was clean

Business_and_leisure Partner

6/10

Pleasant

11 Dec 2025

Kayode

Some of the bread options tasted a bit stale on 2 of the 5 days I stayed.

There was a Q-tip in my room behind the waste paper basket in the bathroom on arrival, which never got spotted or removed during our stay.

Rectangular shower but a using a curved syhsdrtf

Carpet in room needs a deep clean. It was causng sinus

4/10

Poor

08 Dec 2025

John

Room cleanliness was a big issue.

Leisure Family

6/10

Pleasant

07 Dec 2025

Suramy

Customer service was awesome. The breakfast was top tier! For breakfast they have cereal, bread and pastries, waffle station, eggs, potatoes, and a omelette station where the chef makes the omelette to your liking and gives extra bacon and sausage and pancakes.

The room was not the best. The carpet was dirty and stained, and the bed was hard. Everything else was alright. I expected a little more cleanliness and a comfy bed because this is an expensive hotel but it’s a hotel nonetheless.

Business_and_leisure Family_with_children