Embassy Suites by Hilton Palm Beach Gardens PG

United States , Palm Beach Area - FL
PALM BEACH GARDENS, 4350 Pga Boulevard
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100 reviews shown

10/10

Exceptional

22 Mar 2026

mellisa

Very clean and spacious. Breakfast was fantastic. The staff was really nice and helpful.

Family

10/10

Exceptional

21 Mar 2026

Jeannette

I had a wonderful stay here with my family. It was very clean, staff was wonderful and accommodating. Pool and jacuzzi both heated well. We really enjoyed the weekend! Thank you!!

Family_with_children

10/10

Exceptional

16 Mar 2026

Carolyn

Room was clean. Only stayed over night but would revisit if I was to stay in west Palm beach again

8/10

Excellent

11 Mar 2026

Arlin

Kenny makes a great omelet and has a great personality.

Partner

2/10

Poor

08 Mar 2026

Allison

Booked a room for 6… got a room for 4…. Girl at desk was like you can find another hotel… it was late after a long drive… we squeezed in but awful night sleep… they blamed Expedia… but that didn’t help me at 9:00 after a 13hr drive.

8/10

Excellent

25 Feb 2026

Rebecca

Clean room, good breakfast, decent value.

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Sean

Clean room. Staff was indifferent.

Self

8/10

Excellent

22 Feb 2026

Daniel

We chose to stay here the night before departing on our cruise out of Fort Lauderdale, and it was the perfect start to our trip! We really appreciated being tucked away from the typical hustle and bustle. The room was spotless, incredibly spacious, and very comfortable. A major highlight was enjoying breakfast right in our room before heading to the port. Highly recommend!

8/10

Excellent

21 Feb 2026

Suzannah

The hotel was fine, breakfast and happy hour were great. The gym was basic and the treadmills faced away from the tv screens which was odd. The rooms were clean, but some of the lobby/communal areas were dirty, in particular the carpeted staircase in the lobby going to the second floor, and also the staircase going to the third floor.

Family

10/10

Exceptional

15 Feb 2026

Lucero

Spotless and cozy.

10/10

Exceptional

08 Feb 2026

Michael

Very comfortable spacious room and great staff. Cooked to order breakfast was a real plus.

Business_and_leisure Partner

8/10

Excellent

08 Feb 2026

Jenique

The room was clean, beautiful, and spacious. Staff was excellent. Shout out to Mr. Eddy the bartender for making our stay extra special. Such a kind person and makes the best drinks. The elevators malfunctioning was the only down side would come bad again.

Leisure Friends

2/10

Poor

04 Feb 2026

Glen

Staff were unfriendly and unhelpful! TV didn’t work even though we reported it twice. One day with no electricity and another day with no hot water. Plus the hot tube was out of order. Lastly the WiFi and broadband were weak and intermittent making it difficult to have business calls.

Business_and_leisure Family

8/10

Excellent

28 Jan 2026

Carl

It was fine

Leisure Family

6/10

Pleasant

27 Jan 2026

Alice

The room was comfortable, in good condition. The bed was very comfortable.
The staff issues were quantity (not enough) and quality (transactional responses, bordering on being irritated, definitely not hospitable).
The hotel’s restaurant had a somewhat limited menu and the quality was average. The restaurant space was freezing with staff saying there is nothing they could do. They make people pay for drinking water. It would be nice, like many other hotels, if they’d offer complimentary water in the room, at least upon arrival.

10/10

Exceptional

27 Jan 2026

Chukwudi

Immaculately clean everywhere. Lobby is gorgeous with a very modern/high end look, so are the rooms. And the complimentary full breakfast is amazing. I'm talking waffles, french toasts, omelets that you can order to be made right there, the list goes on. Perfect for families with kids. Highly recommend!

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

David

Very clean, friendly staff and great experience. Breakfast was very good as well.

Business Family_with_children

6/10

Pleasant

15 Jan 2026

MOHAMMAD

It was a nice hotel. Rooms were large and spacious. Having suites is helpful with kids.

Customer service left a lot to be desired. Both days we asked for extra towels and the first day it came after asking everyone three times and getting stuck in the elevator. The second time it never came. This left a bad image with us.

Overall clean place, nice and bright. Plenty of parking. Publix right across the street. Close to the highway. In a very safe neighborhood.

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Ravi Kumar

clean, staff, and breakfast all good.

Leisure Family

8/10

Excellent

12 Jan 2026

Michael

Overall a pleasant stay but I have seen a lot of hotels where the wear and tear is showing more and more.

Leisure Partner

8/10

Excellent

12 Jan 2026

Caterina

Room was good bathroom a little outdated

10/10

Exceptional

08 Jan 2026

sarah

Staff was so welcoming and friendly!!

6/10

Pleasant

08 Jan 2026

Tessia

The lobby was very nice. My room was nice the only thing I did not like was it had a lot of black ants in it and my bathroom was dirty . It was hair in the tub and the floor was nasty .!upon checking out did mention it to the guy at the front desk he seem very uninterested and he said he would let the manager know.

8/10

Excellent

08 Jan 2026

Claudia

Great bathroom and shower

Friends_and_family Family

6/10

Pleasant

07 Jan 2026

Anthony

The property was clean, but dated.

Business_and_leisure Self

10/10

Exceptional

07 Jan 2026

Mara

The breakfast was Wonderfully made by the Chef. Although, I realized they were lack of staff, they did an amazing job.

Leisure Pet

8/10

Excellent

06 Jan 2026

sebastian

yes the room was spotless

Leisure Family

10/10

Exceptional

05 Jan 2026

Georgia

Rooms were amazing and clean. Breakfast was a great bonus. Maybe an extra waffle maker or move it so the line doesnt block bread/toaster muffins. I think embassy suites is my new favorite hotel!

10/10

Exceptional

04 Jan 2026

Nekisha

The hotel is in a really nice location, the rooms were clean, the lobby is so beautiful and the staff is really friendly. Breakfast is the best. Overall my kids and I had really great time there. Will definitely book here again.

Leisure Family

6/10

Pleasant

03 Jan 2026

Whitney

We are a family of 6. We checked in as 6. We were given 3 towels. Each day I had to call, some days 2-3 times to ask for more towels. We stayed a week and because there is nowhere to hang our towels to dry we had to request new ones. The hotel was otherwise very clean and in an excels location. Unfortunately we were not made aware that the parking garage was NOT FREE. We have stayed in many hotels that told us clearly the parking fee is this amount. To our surprise we were slapped with that bill at the end, but the hotel has such a lack of employees its to be expected this information didnt get shared.
Breakfast was delicious due to the omlet bar but only one person working their tail off to get everything refilled that was constantly running out. Coffee, coffee cups, napkins, food were constantly we're empty due to the flow of people and this one lone worker. Very sad.

Leisure Family

8/10

Excellent

02 Jan 2026

John

Front desk put us on top floor and away from elevators and ice machine

Business_and_leisure

10/10

Exceptional

30 Dec 2025

Dane

The amenities offered here were great, which included a great complimentary breakfast.

Business Self

6/10

Pleasant

30 Dec 2025

Heather

Room only comes with 2 towels and 1wash cloth. Laundry facilities run down.

10/10

Exceptional

30 Dec 2025

Adrian

Room was clean the staff was great checking in was a breeze

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Andrew

Staff... Eddy is the best bartender. Thanks for a fun trip

Leisure Family

6/10

Pleasant

29 Dec 2025

Benjamin

Staff was okay. It was a struggle to get new towels or toilet paper… some stains on the bed and sketchy hairs also weird gross stains in bathroom and a piece of random siding in the room in the corner… also the power went out for a few hours and the people working seemed confused about it and asked me how to fix it…

Leisure Partner

10/10

Exceptional

29 Dec 2025

michael

Room met expectations as did the staff! Ther free breakfast was a surprise and quite good.

10/10

Exceptional

29 Dec 2025

Sepideh

I enjoyed my stay very much

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Janice

Loved the room. Did digital check-in. No waiting at front desk for key. Hotel reached out to me prior to check-in to see if I had any needs. Peaceful and quiet.

Leisure Family

2/10

Poor

25 Dec 2025

Aaron Gabriel

Dust was caked up in the filter and the comforter had a brown stain

Family

8/10

Excellent

17 Dec 2025

Candice

The room was clean, modern and overall felt comfortable. The only downfall I noticed on our final day of stay is it appeared to be a mold spot in the top left corner of the ceiling in the closet. However, I would definitely recommend staying here and would stay here again.

Leisure Family_with_children

10/10

Exceptional

12 Dec 2025

Samantha

Fresh clean

Leisure Partner

8/10

Excellent

11 Dec 2025

Lukson

Room was clean

Business_and_leisure Partner

6/10

Pleasant

11 Dec 2025

Kayode

Some of the bread options tasted a bit stale on 2 of the 5 days I stayed.

There was a Q-tip in my room behind the waste paper basket in the bathroom on arrival, which never got spotted or removed during our stay.

Rectangular shower but a using a curved syhsdrtf

Carpet in room needs a deep clean. It was causng sinus

4/10

Poor

08 Dec 2025

John

Room cleanliness was a big issue.

Leisure Family

6/10

Pleasant

07 Dec 2025

Suramy

Customer service was awesome. The breakfast was top tier! For breakfast they have cereal, bread and pastries, waffle station, eggs, potatoes, and a omelette station where the chef makes the omelette to your liking and gives extra bacon and sausage and pancakes.

The room was not the best. The carpet was dirty and stained, and the bed was hard. Everything else was alright. I expected a little more cleanliness and a comfy bed because this is an expensive hotel but it’s a hotel nonetheless.

Business_and_leisure Family_with_children

10/10

Exceptional

05 Dec 2025

michael

Awesome room to sleep after a hard day/night work. To wake up to an amazing breakfast was great. The cook was funny and intertaining.

Business

10/10

Exceptional

05 Dec 2025

Joel

Awesome

Friends_and_family Family

8/10

Excellent

03 Dec 2025

miguel jose

Not cleaning the room every day.

10/10

Exceptional

02 Dec 2025

Michael

Everything from friendly and helpful staff to room temperature was outstanding. .

Business Self

2/10

Poor

02 Dec 2025

Sherwin

Arrived late and was bumped to another hotel .i checked out and returned to Embassy Suites the daxt day and had to wait until 3 pm . I returned at 10 pm and the room was still not ready . After a shouting match between myself and a rude unapologetic receptionist . I was finally allowed a room which i had booked and paid in advance for . I do not recommend this hotel . The staff is unfriendly and rude . The environment at night is dark and feels unsafe .

Business Self

6/10

Pleasant

01 Dec 2025

ELIZABETH

System was down. Long wait go check in. Had to be walked ho my room by a manager. This was after 10:30pm after a long day of work and travel. Honor member. Provided my info yet still charged for water. Parking fee was never discussed but assessed.

Self

10/10

Exceptional

30 Nov 2025

MARY

Great service!

Partner

8/10

Excellent

28 Nov 2025

Warren

Shower pressure bad. Good happy hour and breakfast

6/10

Pleasant

27 Nov 2025

Srinivas

The staff were insensitive. Nothing wrong but nothing great. They have no empathy nor respect. The place needs a vibe shift

Business_and_leisure Family_with_children

8/10

Excellent

23 Nov 2025

Marian

Yes

Leisure Partner

10/10

Exceptional

18 Nov 2025

Winifred

Everything was perfect

10/10

Exceptional

15 Nov 2025

Andrea

The hotel up keep

Leisure Family_with_children

4/10

Poor

15 Nov 2025

RUSSELL

Good breakfast however the carpet in the hotel has a weird smell. People in the front desk are not very nice

8/10

Excellent

15 Nov 2025

Fermin

Nuce breakfast.

Partner

8/10

Excellent

14 Nov 2025

Charles

There was loud banging above us, and we hear voices coming through the bathroom air vent.

Leisure Family

6/10

Pleasant

14 Nov 2025

Ian

Take away the fact that guess at the hotel have to pay for park, even though they already paid to stay at the hotel. I just think that’s not fair.

Business_and_leisure

10/10

Exceptional

12 Nov 2025

Shequita

Enjoyed my stay greatly. Rooms were clean and spacious. Staff was informative and kind. Parking available at a reasonable rate.

10/10

Exceptional

07 Nov 2025

eric

Yes

Business

10/10

Exceptional

06 Nov 2025

Alexander

it was excellent.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Brittany

ROOM WAS SPOTLESS, BREAKFAST WAS THE BEST

10/10

Exceptional

04 Nov 2025

Sheryl

Cleanliness and spa feeling

Friends_and_family Family

8/10

Excellent

02 Nov 2025

John H.

Fantastic breakfast, served by a friendly staff.
Only criticism - guests are charged $25 a day for parking. That's really nickle and diming the guests, I think.

Business_and_leisure Partner

10/10

Exceptional

30 Oct 2025

Gregory

great hotel and amenities

Business_and_leisure Family

10/10

Exceptional

26 Oct 2025

Rachelle

Hot tub, pool, free breakfast, 2 complimentary happy hour drinks at the hotel bar, comfy beds, pulix and restaurants across the street, and free parking! Checks off all of my boxes!

Business Self

10/10

Exceptional

26 Oct 2025

Willie

Checking was seamless, staff friendly. Breakfast was excellent with competent staff. Checkout was fast and painless.

Leisure Family

10/10

Exceptional

25 Oct 2025

Vanessa

I love the property

Leisure Partner

10/10

Exceptional

22 Oct 2025

Andrew

Has a very nice pool nice hot tub. The free breakfast is decent with a omelette station I really enjoyed it

Business Family

10/10

Exceptional

20 Oct 2025

Victoria

Nice hotel and kind staff.

Leisure Friends

4/10

Poor

20 Oct 2025

Darrell

The room was partially clean. My wife and I actually went to Walmart and bought some cleaning supplies. The bathroom door had to be forcibly shut. I had to shut it for my wife every time because she could not. The towel hook behind the door fell off and hit me on the arm. I was very disappointed with my stay. I am a huge fan of the Embassy suites and the Hilton brand as a whole. It may be time to look for another hotel for my travels.

10/10

Exceptional

17 Oct 2025

Allison

Awesome room, friendly staff easy chexk in!!!

10/10

Exceptional

17 Oct 2025

Yourvens

4/10

Poor

16 Oct 2025

audrey

The front desk personnel could not find my reservation although I had a confirmation number from Expedia and my card was charged for the room I booked. After 15 min of looking in their system the desk attendant says oh I see what happened you were booked a room that is not available that is why I could not find you. They had another room available the hotel put us in which was only one king bed and not a room with 2 double beds. I had already paid so this room I was stuck with since it was the middle of the night like 1am my friend and I don’t know the area we were going on a cruise the next day and we were bone tired from traveling all day. How can it be allowed for a third party like Expedia confirm rooms that are not available. The embassy suites should have some responsibility in not allowing bookings that are unavailable. Had I known a room was not available I would have made different travel plans. I spoke with the front desk and a manager on the poor treatment and they did not care at all. If no rooms had been available I would have had no where to stay even though the money for the room I booked and already been taken out of my account. I have never been treated so poorly especially prepaying for a room and being far away from home.

Leisure Friends

10/10

Exceptional

10 Oct 2025

Jose Cruz

Room & Staff & Breakfast

Leisure Partner

8/10

Excellent

08 Oct 2025

Ghyslain

I was not aware of the $25 parking fee. I have stayed at Embassy Suites many times and never been charged a parking fee before. Both people at the front desk who checked me in never mentioned it.

Friends_and_family Family

4/10

Poor

07 Oct 2025

Candace

The hotel need renovation done

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Anastacia

A very welcoming and comfy stay.

Partner

2/10

Poor

05 Oct 2025

ROBERT

Horrendous

Leisure Self

10/10

Exceptional

05 Oct 2025

Rachelle

Looooved the hot tub!

10/10

Exceptional

26 Sep 2025

Juan

nice property

Leisure Family

8/10

Excellent

22 Sep 2025

BRANDELINE

all areas of property well kept.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Marilyn

Great stay

Business_and_leisure Self

10/10

Exceptional

18 Sep 2025

RACHELLE

Great

8/10

Excellent

15 Sep 2025

mark

Had musty smells in hallways and bed was uncomfortable

Business

6/10

Pleasant

05 Sep 2025

Verified traveler

Air conditioning in the first room didn't work. They gave us a new room right away but we had already unpacked everything which made it very annoying to move to the new room. The new room felt damp the entire time. I tried to grab a beer from the bar before it closed but finally gave up as the bartender kept running off. The hotel just didn't feel clean in general. I've had great stays at these hotels before, just not with this location.

Partner

10/10

Exceptional

04 Sep 2025

Clariann

Always move to come back every year.

Leisure Family

10/10

Exceptional

04 Sep 2025

Sthefany

Great option

Partner

8/10

Excellent

01 Sep 2025

Jim

Great place to stay. The hotel needs more help in the kitchen and omelet station. The TV's at the bar were not working. Need friendlier attitudes by the employees. Hire mire people.

10/10

Exceptional

30 Aug 2025

Adriana j

Its near nice restaurant beaches and emergency care all walking distance just incase u dont have a car but if u do have a car deff more to enjoy

Leisure Family_with_children

8/10

Excellent

30 Aug 2025

Christine

Property was great with lots of offerings. We enjoyed the pool, happy hour and complimentary breakfast. I would stay here again when I return back to West Palm.

Leisure Family

10/10

Exceptional

29 Aug 2025

Julius

Clean room but carpet smells wet room 816

10/10

Exceptional

27 Aug 2025

Zack

From check in to check out the process is seamless. The rooms are large and having the extra room for a living space is a more desirable option than I first imagined. The hot tub is hot and the sun shines in the pool area all day. Office amenities were extensive and the modern, open, quiet and clean hotel is definitely with the stay at an amazing price for the package. Would definitely stay again without hesitation

Business_and_leisure Self

10/10

Exceptional

25 Aug 2025

Julbert

My only issue was the ice maker on 4th floor wasn’t working. I had to keep on heading to 2nd floor for ice. Other than that,

10/10

Exceptional

24 Aug 2025

Cornelius

Very clean Property

8/10