Name: Sugar Beach Mauritius
Address: Coastal Road, Wolmar, Flic En Flac, MU

2/10

Poor

13 Jul 2026

JAMES

Disappointing hotel in a fantastic destination
Mauritius itself is an easy 10/10. It's a beautiful island with amazing beaches, friendly people and plenty to see. We'd definitely return to Mauritius—but we wouldn't stay at Sugar Beach again.

The hotel has a great location on Flic en Flac beach, which is stunning, and the Buddha-Bar is excellent. The staff were always friendly and polite, but it's clear many of them haven't been properly trained (incompetent) and the overall service lets the hotel down badly. Thats mainly the reception staff and the main buffet.

There was very little organisation at breakfast, lunch and dinner. Tables weren't cleared promptly, so guests were left waiting while dirty tables sat empty. Pool and beach service was incredibly slow—it takes ages just to place an order and even longer for food or drinks to arrive. Waiting over an hour for a drink is unacceptable for a 5 star hotel... Many facilities are fully booked throughout our stay despite seeming empty, making it difficult to enjoy everything the resort offers.

There were also lots of small frustrations that added up. There were no glasses available for breakfast drinks on several occasions, reception struggled with simple requests like arranging a taxi, and we were charged €20 for a photo without this being made clear beforehand... not the money thats the issue but the principle, imagine if we got one every night.

It's a shame because the hotel itself has potential, and the beachfront loc

10/10

Exceptional

01 Jul 2026

Dougie

One of the best hotels I have ever stayed at with the best and kindest service I have ever received

Partner

10/10

Exceptional

21 Jun 2026

Serge Jean Paul

Food quality and variety superb. Hygiene paramount floors tables counters cleaned after every meal seating ! Nicely appointed grounds and facilities .. great location and the beach front gets top billing. Front desk to servers waiters chefs just amazing . Thank you we will return

Partner

10/10

Exceptional

05 Jun 2026

Steven

Fantastic hotel, book Premium Suite for family of four. Second time with this hotel chain in Flic en Flac and would not hesitate to return. Fabulous beach, pool, rooms and sunsets!

Family_with_children

10/10

Exceptional

02 Jun 2026

Victoria

A wonderful hotel with fabulous staff - would 100% recommend this hotel especially a beachfront room.

Partner

10/10

Exceptional

31 May 2026

Thomas Stephen

The resort is beautiful, all of the rooms are great and cleaned multiple times a day. Facilities on site were plentiful: free water sport activities, extra priced day tours, etc. The 3 restaurants at Sugar Beach served amazing food and the also available 2 restaurants at sister hotel La Pirogue down the beach were great too. 10/10 for a holiday and resort, we loved the location, staff & everything.

Partner

10/10

Exceptional

31 May 2026

Kumar

Excellent property and service

10/10

Exceptional

13 May 2026

Darrel

From check in to the first night, the rating was 0/10. There was an issue with the room assigned to us and were told by a member of staff , that is your room. When the night manager was made aware of the problem, he started the ball rolling to provide an alternate room. Next morning, I was impressed that both the manager and assistant manager, took charge of the problem and relocated us to a different upgraded room. From then on it was 10/10. Room was clean, spacious, grounds very well maintained, breakfast and dinner buffets offered plenty of varied dishes. Well kept swimming pools, including an adult only one. Plenty of non motorised water equipment and an added bonus is that they offer free boat trips to a great snorkelling area, as well as free glass bottom boat trips. Dining and housekeeping staff all very friendly but special thanks to Vu, Vishay, and Stephan in conjunction with the Manager for making it such a enjoyable stay.

Partner

10/10

Exceptional

11 May 2026

Alberto

Nice hotel on the beach! 2 pools (one for adults only which is great as the hotel is very family oriented)

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Rubina

The hotel overal is beautiful. The food and amenities were amazing as well. The staff who help with luggage and the front desk were very helpful and stopped at nothing to ensure you had the best stay. The waiters in the restaurants however need more training. They take a very longtime to bring drinks or off any help often bringing the wrong order. This would not have been an issue if it were once or twice. But it was all the time at all the restaurants. Often no one ever comes to your table to see what you want to order. But everything else was amazing.

Family_with_children

4/10

Poor

23 Apr 2026

Youssouf

The room was well clean by Raginee every day very happy with that. Service at the restaurant was very poor the staff are very slow.

Family_with_children

8/10

Excellent

16 Apr 2026

Sophia

We spent 8 nights in this beautiful resort with our extended family. Had a great time! The rooms are spacious and the hotel location is great. The food at all restaurants was really delicious. The only negative aspect is the service at the main patio restaurant and at the pool. Had to wait a lot and always had mistakes in our food/drinks orders. Aside from that, we really enjoyed our stay.

Family_with_children

2/10

Poor

23 Mar 2026

Shashi Kant

An ocean view room was reserved for my parents at the Sugar Beach hotel. They were celebrating their Golden (50th) anniversary. Initially they were given a room that was very far from the reception and required climbing stairs and didn't provide a clear ocean view (something we paid for). Also, they were not provided with drinking water in their rooms. On top of this, their in-room phone did not work. They were eventually moved to a better room on the ground floor, but the staff and service had already scarred the experience at the hotel. Prior to their stay at Sugar Beach, they stayed at the Le Meridien, where the staff, the service, the location were all top notch. The day and night difference between the two hotels made it worse at Sugar Beach. Will not be booking Sugar Beach Hotel again.

Partner

10/10

Exceptional

14 Mar 2026

Duncan

Ocean view room that overlooked the beach and coconut trees. Amazing!

Partner

8/10

Excellent

12 Mar 2026

Joseph Gabriel

Lovely grounds and rooms, great pools and the beach is beautiful. Sadly the service at the beach and The Patio is poor

10/10

Exceptional

28 Feb 2026

Paolo

A beautiful spot nestled in nature, perfect for those looking to enjoy sunshine, the sea and relaxing moments.... there are also plenty of activities 😉.
Everything for everyone!
Just a note about attebtion to details. Not always to a 5* standards. Missing replacement of used items in the room. Beach service not present even if staff is wondering around. [quicker to do it by yourself. Table service at the restaurants... a bit caotic.

Partner

10/10

Exceptional

27 Feb 2026

Colin

The food, beach and sports facilities are excellent!

Partner

10/10

Exceptional

27 Feb 2026

Arun

We stayed in a pool and beach side room at Sugar Beach. Service, setting and hotel were impeccable. The infinity pool faces the sea and the setting sun, see below. We had wonderful poolside service from Sorab, for whom nothing was too much trouble. Sandro was also incredibly helpful when we checked out. We plan to return next year!

Partner

8/10

Excellent

25 Feb 2026

James

Lovely Stay, food was 10/10

10/10

Exceptional

23 Feb 2026

John

Location, setting, service, rooms, excellent

10/10

Exceptional

16 Feb 2026

Gregory

Excellent facilities, great room, clean modern comfortable.
Location is great and staff is extremely attentive.

Only ding is that they make you pay for ordinary tap water at your table for lunch and dinner when water is free at breakfast and various stations near the beach, pools, and rooms

Leisure Partner

10/10

Exceptional

13 Feb 2026

Benjamin David

Great food in the best location

10/10

Exceptional

14 Jan 2026

Ruan

We had a very pleasant stay. From a helpfull concierge desk to friendly cleaners and waiters.

The resort is in a good condition and the quality of service allows you to rest while you are there.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Vanessa

Wonderful property, great location and amazing pool. Very courteous staff. The staff at the kids club was very friendly and so welcoming. Buffet offered lots of variety and healthy choices. The other restaurant we tried wasn’t so compelling. The diving center and staff was great. A note for improvement : being charged for daily filtered water at the restaurant when we booked half board felt rather excessive.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Mohamad yasin

Friendly and attentive staff

Kids club was amazing

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Graham

Great service from customer service manager Stephan who went above and beyond to make our stay special. Bruno, Santoo and Avi were great in the Mare Mare bar and Pamela is a real asset in the gym!! Thank you.

Leisure Family

10/10

Exceptional

23 Nov 2025

Owen

Beautiful resort !!

10/10

Exceptional

11 Nov 2025

Chanel

Everything stood out. I took a solo birthday trip for Four days and every single day was nothing short of amazing. I will back. The staff made me feel like family. I loved it.

Leisure Self

10/10

Exceptional

27 Oct 2025

Chaitan

Highly recommend
the staff were very courteous and helpful during our stay
highly recommend whoeverwants to have a nice memorable trip in Mauritius

Leisure Partner

10/10

Exceptional

17 Oct 2025

Michael

Breakfast was superb. Staff attentive

Partner

10/10

Exceptional

20 Sep 2025

TIMOTHY

All of the staff were very friendly. Nothing was too much trouble.

Leisure Partner

10/10

Exceptional

18 Sep 2025

TONG CHUN WAH Tong Shok

The team at Sugar Beach Hotel is super friendly. Had a very warm welcome upon arrival. Facilities are very clean and they have a wide variety of food for breakfast and dinner. Also, the best view for sunset.
In summary, had an amazing stay!

Leisure Family

10/10

Exceptional

17 Aug 2025

Fahim

Food was great at Breakfast and dinner with a wide range of options.
Room was very comfortable, clean
Internet was good.

Friends_and_family Family

8/10

Excellent

11 Aug 2025

Adam

Relaxing stay

Staff very friendly, service excellent. Internet coverage very strong everywhere. Breakfast space a bit too crowded, but staff helpful. Really loud and disturbing noise from the neighbouring public beach. Beautiful surroundings.

10/10

Exceptional

11 Aug 2025

Ahmed

Excellent room and servicr

6/10

Pleasant

02 Aug 2025

Adrian

Amazing hotel but ants in the room

Leisure Partner

10/10

Exceptional

23 Jul 2025

Kirsteen

Sugar Beach is fabulous! Beautiful spacious rooms, the resort is spotlessly clean, with fantastic restaurants & bars and the staff are wonderful. As a family with two teenagers, we’d highly recommend it. And visiting in July, the temperature was hot, but not too hot - just perfect.

Leisure Family

8/10

Excellent

17 Jul 2025

Verified traveler

Wonderful place with poor service

It was amazing, beautiful and wonderful to visit Sugar Beach. Most of the staff is very friendly, but some of the staff less. The negative about the place is the service at Le Patio and Buddha Bar Beach. It was truly horrendous. Waiters will sometime bring the menu and just forgot about is.

Friends_and_family Family

6/10

Pleasant

01 Jul 2025

Elisse

This hotel has all the makings of being a great hotel but unfortunately misses the mark in most senses. Whilst the beach and buildings are attractive in nature, the hotel is more of a 4 star in my opinion. If you’re looking for personalised service or a level of luxury Sugar Beach is not for you.

The reception staff are unhelpful an demotivated, and there’s a level of chaos with most the staff in the buffet restaurant, booking and concierge team. Wasim the head of concierge is the only saving grace here and goes above and beyond to rectify the numerous issues that arise.

Things the hotel need to do to get the level of service expected from a 5*
-training of rude and incompetent reception staff
- Stop advertising ‘afternoon tea’ when it doesn’t exist - only pancakes
- Educate the spa staff on having less of an opinion on medical issues they are unaware of
- Sort the chaos in the buffet restaurant
- Stop garden work including tree strimming at 7am in the morning. Start post 8am
- Be less stingey on all inclusive items, including the embarassing mini bar of Doritos and alpen bars only
- Renovate the pool areas, regrout and clean the tiles
- Have beach service
- Prevent the incessant sellers on the beach bothering you every 5 minutes

Things the hotel does well
- Stunning sunsets and a nice beach
- Rectify issues and complaints
- Wasim Head of Concierge
- Service and staff in Buddah Beach and Mare Mare
-towel staff

Leisure

10/10

Exceptional

19 May 2025

Luke Martyn

Very nice hotel, lots of options for activities and food. Hotel staff are extremely helpful and always polite. A few minor issues were dealt with promptly.

Leisure Partner

8/10

Excellent

17 May 2025

Tim

The HB is a joke! No drinks included (water costs $9!!) and you can only dine at the buffet, which is 2 stars at best and the food is mediocre! When you want to dine at any of their other restaurants, they give you s credit of $18 per adult which does not even buy you a starter!

The other restaurants are good quality (7/10) but really pricey.

And the worst part: The Service!!! They have staff everywhere but the literally just stand around and don’t do anything! They reluctantly clean the tables - which is really disgusting because you have birds and even straying cats on the unbuzzed tables RIGHT NEXT TO YOU, birds feeding from and CRAPPING ON the buffet! When addressing this issue even with the managers, they just smile and tell you they’ll work on it - and guess what: Nothing happens!

After we complained, the managers (especially Stephan) were really helpful and upgraded us to AI which made our stay worth the while. Had they not upgraded us, we would have left the hotel!

Also, they had some serious issues with their A/C on some of the complexes so our room started smelling like sewage - and then it took them 2 days to move us to a different room, which they made a suit to apologize. OK, but not exactly what you expect from a 5 star resort!

And another really bad experience was EXPEDIA and their lack of helpfulness or support! They did absolutely NOTHING to help us with the resort and told us they were trying to contact the hotel and could not get a hold of anybody!

Leisure Family

8/10

Excellent

27 Apr 2025

Gurjpaul

Beautiful setting

Leisure Family

10/10

Exceptional

26 Apr 2025

Kevin

I have been to many places and sugar beach is without doubt the miat relaxing snd most beautiful place i have ever stayed at.
The location is stunning, the beach is a stones throw away from the pool. From your chair you can 15 seconds from the pool, beach or bar!
The staff are fantastic, food is great. I cannot speak highly enough about Sugar Beach.

Leisure Family_with_children

10/10

Exceptional

17 Apr 2025

Sarah

The beach & quiet pool were our favourite places to be.
The food was delicious & such a variety, cooked to order. All the staff friendly & helpful. Guillaume was a terrific guide on our walk to Tamarin Bay. We would stay again.

Leisure Partner

8/10

Excellent

15 Apr 2025

Wendy

Concierge & check in was fabulous & as we were earlier we were able to use the facilities & our AI benefits immediately. Our room was lovely, a deluxe sea view. We looked over the croquet lawn & the beach. It was quiet & the bed was very comfortable.
The first day we didn’t find it easy getting a drink. There was a private function going on.
Although there are many sun beds people do reserve them with towels. There were some available round the adults only pool but not round the main pool.
The beach is lovely but again a struggle to get a sunbed while we were there.
The two A la carte restaurants were fabulous but you need to book these as soon as you can. There were many staff in these that were very attentive.
The main restaurant was a little chaotic & noisy in the evenings. The staff here are on the go the whole time. There were some exceptional staff but they were run off their feet. The food choices in the buffet were good. At lunch time this restaurant was also a la carte & much less chaotic.
My partner went to golf at Tamarin. The concierge were extremely efficient & arranged this. It cost approx £36 to hire clubs & a golf buggy which was exceptional value, the green fees were included in the AI

While he was golfing I had an ocean healing treatment in a little room right on the beach, this did cost extra. Elodie who did my treatment was excellent. The treatment included reflexology, reiki & massage, highly recommended. Check out great. Enjoyed our time here.

10/10

Exceptional

10 Apr 2025

George

Excellent

Leisure Friends

8/10

Excellent

22 Feb 2025

Frederick Mark

Quality hotel to a high standard. Lack of air conditioning anywhere apart from the rooms was noticeable eg there was nowhere during the day apart from your room to escape the heat if needed.

Leisure Partner

8/10

Excellent

19 Feb 2025

Clive

Everything was so good about this 5* hotel apart from 1 thing - unlike other hotels we stayed in Mauritius the majority of the junior service staff were non-Mauritians (who’s service is superb) and that was noticeable throughout

Leisure Partner

10/10

Exceptional

29 Dec 2024

Rashel

Outstanding resort. The best one in flic en flac by a country mile. Very very high standards..

8/10

Excellent

28 Nov 2024

Nicholas Matthew

Beautiful hotel. Staff were lovely so no personal issue, but services around beach and pool were incredibly slow. Would definitely return, so not a big criticism.

Leisure Partner

10/10

Exceptional

22 Nov 2024

Hema

Fabulous Resort. Truly felt like we were in paradise. All the staff were very polite and friendly - Tania at reception and Fazal at poolside. Food for breakfast was great especially enjoyed the addition of make your own juice. Buffet dinner at La Patio was good with different theme each night and Citronella restaurant was also very nice. Would definitely consider returning in the future.

Leisure Family_with_children

10/10

Exceptional

02 Nov 2024

Tina

Gorgeous even got a room upgrade

Leisure Friends

6/10

Pleasant

25 Oct 2024

Rebekah

We were quite disappointed with this hotel. It did not provide us the experience we thought. Elements were lovely but the service was a very poor level. Simple request were just not handled in a timely manner. However we got an upgrade to the room after complaining due to our hotel room not being clean and the new room was fantastic other then a power cut 4x in 2 days and having the maintenance guy out 4 times. We wouldn’t return and I’m not sure it’s value for money but overall we had a lovely time. The beach is beautiful

Leisure Partner

8/10

Excellent

11 Oct 2024

Simon

The only things I didn't like were 1) although it as supposed to be a 5 start resort, breakfast was a buffet and so was like any other 'canteen' breakfast and 2) for half board and all inclusive tariffs, most restaurants and menus charge an additional cost for almost all of the meal choices. For all inclusive tariffs, I have not experienced this before. We ended up with a large bill on top.

Leisure Partner

8/10

Excellent

30 Sep 2024

Alexander

Lovely stay in this friendly resort. Loved the bars and entertainment

Partner

8/10

Excellent

26 Sep 2024

PARUL

All around good resort

Leisure Family

8/10

Excellent

07 Sep 2024

Raul E

Decent hotel in a good location. The hotel is very clean, and the beach is very nice and not too busy. Gym and spa facilities were also good. Just a few things made the experience less enjoyable, if you’re on a half board package your dinner doesn’t include water or a soft drink, I could understand alcohol but this is just cheeky. Equally, they have a Nespresso machine with 3 capsules, you’d assume these are complimentary in a luxury hotel, I was surprised to see that they charged me £10 for these on check out, (I challenged it and they removed it, but why do it in the first place?). All the birds at breakfast jumping around tables and over the food as not great, it would be good to have an enclosed section where this is not the case if you don’t want to eat outside.

Self

8/10

Excellent

29 Aug 2024

Michael

Solid good hotel

Continues to deliver. Many times returning guest.
Great food, great service

Business

8/10

Excellent

28 Jul 2024

Roy

Lovely stay

Leisure Family_with_children

10/10

Exceptional

15 Jul 2024

Sabeena

Spent 3 nights at Sugar Beach and had an amazing time. Everything was exquisite. Staff went above and beyond to accommodate. It was a shame I couldn’t have stayed longer. Would definitely go back.

Leisure Self

10/10

Exceptional

12 Jul 2024

Ethen

Such a beautiful resort. Our room was stunning and spacious. Good food from all 3 restaurants. Good vibes, there was some sort of entertainment every night we were there. The staff were very friendly and professional.

Leisure Partner

10/10

Exceptional

30 Jun 2024

Dr Lucy

.

10/10

Exceptional

23 Jun 2024

Jennifer

Excellent vibe and facilities. Loved every minute

Leisure Partner

10/10

Exceptional

24 Apr 2024

George

Amazing hotel with great facilities and easy acces !

Leisure Partner

10/10

Exceptional

23 Apr 2024

Jennifer

Stunning beachfront hotel, with calm clear waters. Service was generally excellent and the food/drinks were good on the all inclusive plan. Beautiful sunsets!

Leisure Family_with_children

10/10

Exceptional

26 Nov 2023

Chitrunjun

Good service, friendly staff, choice of food at the restaurant. Good facilities at the gym and the swimming pool.

Business_and_leisure Partner

10/10

Exceptional

26 Sep 2023

Verified traveler

Very friendly staff. Nice and clean. Beautiful pools. The buffet was abundant and very well presented.

Leisure Family

10/10

Exceptional

16 Sep 2023

Graeme

.

Leisure Friends

10/10

Exceptional

04 Jun 2023

Adam

Outstanding stay

Outstanding staff and customer service - incredibly attentive and accommodating and always willing to go beyond expectations to make your experience special. Hugely grateful for a wonderful stay. The chefs and food were also absolutely brilliant.

Friends_and_family Family

10/10

Exceptional

29 May 2023

Grace

Excellent service

Not only the hotel is beautiful, the staff were all friendly and welcoming. I love it here. I felt like a secret home. I wish I stayed longer.

Self

10/10

Exceptional

15 Apr 2023

Jonathan

Loved the design of the hotel. Low level buildings spread out along the beach front. A lot of guests however felt more like a boutique than a large resort.
Location on the west coast was ideal for watching the sunset. Lots of birds and fruit bats, on a clear night you can see the stars so clear and bright.
The room design was modern and stylish and had everything you need. TV not many English channels. Would have been good to cast iPad but couldn’t get it working.
Staff were overall very good and attentive.often asking us if we were happy with everything at the hotel
A la carte restaurants were very good however half board credit doesn’t go very far towards bill.
Buffet had a good selection however we felt the overall standard could have been better. Would have been good to have a set a la carte menu at the main restaurant at breakfast and dinner. Would also be a benefit to use half board at lunchtime if you wanted to eat out in the evening.
Citronella and Buddha beach had very good food and service.
The sister hotel, La Pirogue Magenta especially good.
Used most of the facilities at the hotel. Gym well equipped and staff all very helpful.
Spa also very nice. Massages very good.
Used the tennis courts however disappointed at having to pay to rent rackets and balls £10 per session.
My partner played golf at both tamirina and ile aux Cerfs. No green fees was great however buggy and golf club rental coming to £100 ish.
Entertainment very good.

Leisure Partner

10/10

Exceptional

06 Apr 2023

Bobby

Lovely location, and from what I saw the best beach front by far. The hotel has good excursions and you can book them in at the front with your own taxi to take you and wait for as long as you need.

The Three restaurants are brilliant, offering a wide range of food, and what’s a resort without a breakfast, lunch and dinner buffet. A good range of foods in the buffets which changed daily.

Staff always on hand for anything you need, and overall for me the best place to stay when In Mauritius.

Leisure Partner

10/10

Exceptional

17 Feb 2023

Helen

Another great stay at Sugar Beach. This is some of the best service I've received in Mauritius. I'm sure everyone is mandated to smile and say 'bonjour' to guests, but beneath that corporate exterior are genuinely friendly, funny, attentive people. I had real conversations and felt very well looked after. Standouts included Reshma on reception, the door guys, Bianca and the girl doing the fried eggs at breakfast, the juice trainee, but especially the pool bar staff. Fazle and the other servers were helpful and great with my kids. The nurse really helped me out with advice and calling the doctor when my daughter was sick. Needless to say, the hotel, food and facilities were great.

Leisure Family_with_children

8/10

Excellent

23 Dec 2022

Johnathan

Wonderful property with Nicely decorated rooms and common spaces. Service in the main dining room was very slow and unorganized. The Italian restaurant was very good. Bruno made every meal at Citronella Restaurant enjoyable.

Leisure Family

10/10

Exceptional

19 Nov 2022

Agnieszka

Everything was perfect!

Leisure Partner

10/10

Exceptional

25 Sep 2022

Pamela

Staff were wonderful and location great.

Leisure Partner

10/10

Exceptional

21 Jun 2022

Phillip

The colonial style of the property has its own appeal if you like that sort of thing. It was quite different from other places. What I appreciated the most was the empowered staff determined and able to please. They put customers first, not the rules and regulations. The lovely walkable beach was also a special delight.

Leisure Partner

10/10

Exceptional

16 Apr 2022

Vincent

This is a fantastic resort. The location is great, the premises are amazing and the staff were even better - all really friendly and welcoming. Plenty of things to do for people who love sports and also for people who just want to relax. A really perfect destination.

Leisure Family

10/10

Exceptional

22 Mar 2022

Frenando

Sugar Beach Resort is a amazing resort and the staff were all so helpful and friendly. I highly recommend

Partner

10/10

Exceptional

30 Oct 2021

Verified traveler

Most Memorable Family Holiday

Amazing Stay at a Super Luxury, Friendly Resort with Variety of Activities, Excellent & Abundant selection of food with Friendly service, situated on the Beach. As a world traveller , Sugar Beach Resort is highly recommended for one & all. Situated on this beach . Must return a third time

Friends_and_family Family

10/10

Exceptional

24 Mar 2020

Verified traveler

Fantastic food, beautiful spot, excellent child care club and staff are sup erb.

Leisure Family

10/10

Exceptional

22 Mar 2020

Sasswoir

First and foremost, the thing that sets sugar beach apart is the profesionalism, friendlinesss and helpfulness of the staff. Compared to the attitude of staff in other places this far surpasses what I've seen before. Maybe it's enforced, but it didn't feel like it. The facilities are pretty good, used the pool and the kids club service and was pleased. Didn't get to use spa and gym so can't comment. Rooms are large and well-equipped although some of the finishing touches need upgrading. It's not walking distance to the main bit of flic en flac but there is a cheap bus from outside and taxis. I almost forgot, the food is plenty and delicious, especially sea food and curries. Would go back again.

Friends_and_family Family_with_children

10/10

Exceptional

24 Feb 2020

Mike

Sugar Beach Fantastic

The stay was absolutely fantastic. Staff and management were great.

Business Partner

10/10

Exceptional

03 Jan 2020

Rashin

Excellent choice for a family Vacation. Loved it

Even though its was 4 times higher priced over xmas and nye, it was still the best option for us for our family holiday. We got to really just kick back and enjoy the resort and all it has to offer which includes all facilities at its sister hotel as well. The beach in Flic n Flac is absolutely the best. Better than all others on the island. Tremendous thanks to Arvin who is a superstar at the resort and really went out of his way to ensure our stay was more than pleasant. The guys at the pool service and beach service are also commended for their great service. The Xmas and NYE gala dinners and events were amazing and quality of food. Thank you Sugar Beach. The newly renovated rooms are awesome. Steer clear from old manor house rooms which are ancient.. (my advise). Thanks Sugar Beach. We will be back for sure. Kids had a royal blast and we got to relax alot as parents which is rare when travelling with kids! Regards, Rashin Maharaj

Friends_and_family Family

10/10

Exceptional

04 Dec 2019

Verified traveler

Really nice resort and well taken care of, beautiful beach. Spacious rooms, food is excellent.

Leisure Family

10/10

Exceptional

11 Oct 2019

Verified traveler

5 star service and beautiful buildings and surroundings. Great beach

Leisure Family

10/10

Exceptional

30 Sep 2019

Deghaidy

The hotel has great facilities it's very clean & they do so hard work to make sure that every one is entertained with so many activities that suits everyone

Leisure Partner

10/10

Exceptional

07 Sep 2019

Verified traveler

Beautiful beach, some of the best grounds ever seen for a 5 star hotel, and modern room.
Negatives are the very expensive drinks... £10 for a larger beer or 14 for a decent cocktail!

Friends_and_family Partner

4/10

Poor

03 Sep 2019

Nir

Not worth the high cost.

Pros: Rooms recently renovated, nice decor, room right in front of the beach, some of the hotel restaurants (the budha bar especially) are very high quality.
Cons: Very bad level of service. We reserved a king bed room and got a room with two seperate beds. No apology, no compensation, the staff seemed to behave like this was our fault. One clerk offered to send someone to pull the beds together, he never did, after full day of waiting they remembered that they \"can't\" pull the beds together because it's a newly renovated room.
The rate included buffet dinner which was very low quality (def. not 5 start level), but worse yet, when we asked for plain WATER we were told dinner doesn't include drinks and you have to pay for WATER. In other news, air condition only worked some of the time. The hotel looks nice but service is everything and they have a lot to learn on that department.

Family

10/10

Exceptional

25 May 2019

Cathy

Sugar Beach Best 5 Star Hotel on the West Coast

Sugar Beach is the best hotel on the west coast of Mauritius. We go there every year, we love everything about it. It is currently undergoing renovations but we were not at all disturbed by it as it was happening on the North side villas. The staff in the hotel are outstanding and we were delighted to have been invited to have a cocktail with 2 Guest relations staff. It was great to spend time with two genuine people that have a great passion about their job. Food and drink were high standard in the Buddha Bar and the buffet for dinner was also outstanding. We will definately come back again next year and stay in the newly renovated villas which we were lucky enough to have had a look at before we left the hotel.

Family

8/10

Excellent

16 Apr 2019

Tarek

Very nice stay

It was very nice 6 nights stay in a part of paradise

Family

10/10

Exceptional

08 Apr 2019

Verified traveler

The staff- Vij, Kumar,breakfast Restaurant staff were awesome!!

Leisure

8/10

Excellent

06 Apr 2019

Verified traveler

great location, lovely setting in well kept gardens. Staff responsive and service good. Restaurants very good. The hotel is now going through a programme of upgrading its rooms, restaurants. etc.

Friends_and_family Family

6/10

Pleasant

24 Jan 2019

Svetla

Beautiful property with poor and slow service

We had way too many issues at check-in - we were greeted by a doorman that first told us that we cannot use the parking, the check-in was delayed with an hour, our luggage arrived around after 17:30 in our room, our welcome drink was with way too much sugar etc. The service everywhere at the resort was extremely slow. For example - you need at least 2 hours to have a lunch or a dinner at any of the restaurants except for the buffet. The food at the main restaurant was good, the food at the other restaurants was mediocre at best and pricey. The pools, the buildings, the beach and the whole area seemed to be well maintained and the property looked beautiful. The quiet pool was kept really quiet and it was nice to relax there.There were always free sunbeds at any time. The guests of Sugar Beach Resort are allowed to use the facilities of La Pirogue as well.

Partner

10/10

Exceptional

22 Jan 2019

Verified traveler

Amazing

Amazing
Food needs to have more variety

Family

10/10

Exceptional

03 Dec 2018

John

Loved the position and the facilities

Partner

10/10

Exceptional

29 Nov 2018

Verified traveler

Loved it. Went for our honeymoon. Beautiful scenery. We stayed in the honeymoon wing. Service excellent. Food excellent. Clean ... what more could you want? Stayed on a HB basis. Lunches out in Flic en Flac using the local bus service were yummy and a must for anyone.
Coral in the sea so you will need some plastic shoes for the sea if you have sensitive toes!!! But glorious beaches. Would definetly go again if we had the chance.

10/10

Exceptional

29 Nov 2018

Verified traveler

Nice hotel....
But swimming not so god BEA USE of low tide

10/10

Exceptional

24 Oct 2018

Gaurav

Great place with super activities, amenities and food

10/10

Exceptional

09 Oct 2018

Verified traveler

Fun in Mauritius

Great facilities and wide variety at the buffet. Good clean rooms and helpful staff. Construction work at main pool was disruptive and noisy (October 2018). No control over smoking in outdoor areas. Loud music on some evenings ruined our dinner experience. Great beaches and plenty of options for lounging in the sun or shade. Well organised boat house with good equipment and pedal boats. Our child loved the main pool with walk-in edge. Excellent fast free wifi throughout the site, but had a couple of interruptions. Shared access to the sister hotel La Pirogue restaurants and many facilities.

Fabulous place to relax, enjoy the meals, facilities and beach.

Family