Name: Voila Bagatelle Hotel
Address: Mall Of Mauritius Bagatelle, Mauritius Island, 00000, MU

2/10

Poor

21 May 2026

Rajkumar

The room size was so small. I can't imagine it is built like this for the charges I paid. Room No.124.

Self

6/10

Pleasant

27 Feb 2026

Sunder

The rooms were very more for single businesses traveller,than for a couple, Shankur at the front desk was quite helpful,but it was undone by another staff,who comfortably forgot to serve us water in the room and did mention it.Business hotel close to the mall.

Partner

8/10

Excellent

23 Jan 2026

Lana

Zaihn at the reception allowed us very early check in and was kind enough to allow us late check out. She was extremely helpful, respectful and friendly. The room was clean, large soft towels, two complimentary large bottles of water, coffee/tea area, safe and fridge available for use. Only complaint was the shower kept flooding when we used it. Breakfast included was a vast choice of items and we thoroughly enjoyed everything. There's a one minute walkway to get you into the grand Mall next door. Would definitely stay there again!!

Leisure Partner

6/10

Pleasant

17 Nov 2025

Reuben

When I checked into my room, the toilet had been used and not flushed/cleaned, and the kettle was not working. Otherwise my stay was okay and I liked the proximity to the mall, restaurants and places I needed to visit.

Business

8/10

Excellent

10 May 2025

VALERY

Séjour de 5 nuits avec amis

Un très plaisant séjour à Voilà Bagatelle. Les services des chambres sont faits régulièrement au quotidien avec un très bon professionnalisme.
L’écoute des clients est une des qualités du personnel de l’hôtel.

Friends_and_family Friends

8/10

Excellent

13 Mar 2025

Balraj

Room was clean and service was good. Breakfast was so bad for the price. It was convenient to go to the mall.

Business

10/10

Exceptional

01 Mar 2025

Paula

Very friendly and helpful close to mall

Self

8/10

Excellent

05 Feb 2025

Sumaili Yves

Great business location hotel

Business

8/10

Excellent

01 Feb 2025

Sumaili Yves

Good business and shopping mall cnr hotel

Great business hotel and I love the fact they they allowed me late check out without being penalized. Perfect location for shopping and business meetings

Business

8/10

Excellent

15 Dec 2024

Sumaili Yves

Good business hotel

Good service and ideal business hotel.
Conference room, busines room and fitness centre.

Business

10/10

Exceptional

07 Dec 2024

Monica

Great Location & Beautiful Views

The staff is friendly and helpful. The room is clean and spacious. I especially love the close proximity to the shopping mall, which offers everything a traveler needs. Great location for my pre-cruuse visit.

Self

8/10

Excellent

12 Oct 2024

Rajendra

Close to the mall , so was convenient. No pool on property .

Partner

10/10

Exceptional

17 Sep 2024

Verified traveler

Comfortable stay.. Very Good Hotel..

Business

2/10

Poor

13 Sep 2024

Ashveer Kumar

I am writing to express my complete disgust with the level of service I experienced at your 3-star hotel. From the moment I made a reservation to the time I checked out, the staff displayed a lack of professionalism and care. I requested a late checkout and help with my suitcase upon arrival, both of which were not fulfilled. The reception staff were unhelpful, indifferent, and even rude. Housekeeping was inconsistent, with sheets not being changed and delays in cleaning. The blackout curtains were falling off, the AC stopped working, and the shower was clogged. The lounge staff made me feel unwelcome, and the manager was rude. The overall lack of hospitality and disregard for guests' needs and comfort was appalling. I will be advising others to avoid this establishment.

Sincerely,
A disappointed guest.

Business_and_leisure Partner

8/10

Excellent

12 Aug 2024

LEE MAN CHEONG

Good value for money

8/10

Excellent

19 Jul 2024

Aidan

Friendly staff, convenient, quiet, near the Bagatelle mall

Business_and_leisure Family

8/10

Excellent

04 Jul 2024

Kamlesh

Well located. In room dining not available.

Leisure Friends

10/10

Exceptional

14 Jun 2024

Verified traveler

Business trip.

Very well located for business in Bagatelle. Easy access to a mall. Wonderful surrounding ambience.

Business Self

2/10

Poor

27 Apr 2024

Lam

The hotel is dirty and full of insects and bugs in the room. The hotel staffs are not cooperative nor helpful. I complained about the ants and bugs situation since day 1 and asked for partial refund of remaining nights because I did not want to stay there anymore and the staffs are really good at avoiding refund. They make up so many excuses to stop me to see a manager. 2 more nights until check out, I desperately asked for refund again and they said the refund manager is on vacation for 3 months so they could not do anything. Don’t ever stay here! Also they love to add small charges to the room and don’t tell you until the last day when you check out.

Business Friends

2/10

Poor

20 Apr 2024

Aditya

Flies

Not clean

Business

8/10

Excellent

09 Apr 2024

RAJDEEP

Voila .....

It is a very good location. Everything about the place is good. I think, slightly high priced. Could be better if prices are r-looked at.

Business

8/10

Excellent

29 Mar 2024

Vikas

Except the check-in, which was delayed, everything was perfect.

Business Self

10/10

Exceptional

24 Mar 2024

Krishnamoortee

Value for money

Leisure

10/10

Exceptional

10 Mar 2024

Kimberly

I was able to walk right out of the hotel and into a large mall that had plenty of places to shop and eat.
I enjoyed the breakfast at the hotel. There was something for everyone. Staff were very helpful.

Leisure Self

10/10

Exceptional

15 Feb 2024

Verified traveler

My favourite place to stay in Mauritius

Leisure Family

10/10

Exceptional

11 Feb 2024

Giovanni

Excellent staffs, from Front office to Service, Housekeeping always ready to support you and assisting you any times

Business Self

10/10

Exceptional

26 Dec 2023

Rajcoomar

The place is clean and comfortable except the TV did not work.

Leisure Self

10/10

Exceptional

26 Nov 2023

BELIYURGUTTU

Corporate hotel no complaints

2/10

Poor

17 Apr 2023

oomesh oliver

Wait

Nalida
Front desk staff quite rude.
Checked in at 7 pm.
She said room was not ready.
So waited.
Room tv was not working
Reported it to nalida.
She said she is going to send someone to fix it,.
But they nevercame.

Business

10/10

Exceptional

20 Feb 2023

Ife

We held an event at the hotel. The staff were brilliant and helped us make sure the event went well. They were incredibly helpful and friendly.

Business

6/10

Pleasant

11 Feb 2023

Vimal

Could be much better.

Overall good. But, property needs bit more of maintenance. Being part of bagatelle mall with several eating options is great.

Business

10/10

Exceptional

21 Jan 2023

Simon

Great Service and value

Staff were really nice - extended stay for a few days as weather was hit and miss - never a problem and didnt charge me excess even though was last minute changes

Business

8/10

Excellent

14 Oct 2022

DR SATTYVEL S P

Perfect location with easy access to motorway
Clean with free WiFi
All good except tv did not work, still did not work through my stay in spite of reporting this a couple of times. In the end I gave up !

Self

8/10

Excellent

26 Sep 2022

Chinedu

An ok hotel

Clean and just an ok hotel. Nothing spectacular. Staff are friendly

Business

6/10

Pleasant

17 Nov 2021

brett

Not the usual standard

Normally a great all round experience however the advertised satellite tv DID NOT EXIST!! In fact at no point during the 5 nights could I watch TV, this is problematic on a business trip as its nice to unwind in your room and have entertainment!
We also paid for conference facilities & felt extremely rushed in the facility the evening of our meeting!

Business

6/10

Pleasant

06 Nov 2021

H

Most terrible bed i ever had. Cannot sleep if you move the noice wake you. The curtains have little holes ...light came threw i could not sleep. The reception staff was great...friendly and helpful.

Business

10/10

Exceptional

07 Jan 2020

Pravin

There was a cockroach in our room for 2 days which was eventually got rid off by us and no tea spoons in the room not enough toilet tissue etc. Various small issues which the management need to get attended to and rectify.

Partner

2/10

Poor

01 Oct 2019

Verified traveler

Simply avoid

Extremely dirty hotel with poor operational and customer service. Front desk manager and senior management just ignored any issues or concerns raised. Only writing on here to see if there is any real response or just a token gesture.

Business Family

10/10

Exceptional

12 Sep 2019

Annabell

Great hotel in convenient location

Lovely hotel right next to a big shopping mall. Hotel staff was nice, rooms were modern, good location, tons of dining options nearby. I enjoyed dining at the hotel restaurant.

Business

8/10

Excellent

06 Mar 2019

Dhaneelall

Happy stay

Our stay went ok.Bagatelle has lots of things to see and do.

Partner

10/10

Exceptional

10 Jan 2019

Verified traveler

Very pleasant overall
Good location
Friendly staff

10/10

Exceptional

07 Dec 2018

Uyanga

Great stay!

It was very cosy and convienent hotel for business trip travelers. Not far from the city centre, and short access to dining places and shopping as well.

10/10

Exceptional

30 Nov 2018

KAIS

Good business stay!

The staff was very helpful and accommodating.
The rooms are clean and the location is convenient with a big mall next to the hotel.
My recommendation is to have a better atmosphere and smell when entering the facility.
The kitchen seems to be close to the reception and the smell of fried food is not good.
Overall, the hotel is good.
I recommend it for business!

8/10

Excellent

03 Nov 2018

EFRAIM

Quiet and nice

Quiet area near shopping center, good restaurant

10/10

Exceptional

20 Oct 2018

Verified traveler

Worth the price, great location next to mall with multiple access. Was good pick for me

8/10

Excellent

28 Sep 2018

Verified traveler

Good hotel for short business trip

Booked this hotel for a short stay in Mauritius. Nice and clean rooms. Hotel is located close to shopping mall, restaurants.

8/10

Excellent

17 Sep 2018

Dev

Good for business trip

Located next to the bagatelle mall with lots of shop and restaurants.

8/10

Excellent

26 Aug 2018

Michael

Good business hotel . Staff always willing to help

Good value for money no frills hotel . Staff very helpful . Best situated business location

8/10

Excellent

20 May 2018

Differ

Nice people and very friendly staff who are willing to attend to one's needs and request.
On the downside, the breakfast was really not good, hence I cancelled after the first day. I preferred to buy from restaurants from nearby Bagatelle mall.

8/10

Excellent

09 Apr 2018

shaiful

Comfy and reasonable rates

Good experience. Though not allowed to extend my stay because of fully booked, we were given room to refresh ourselves before going to the airport

6/10

Pleasant

05 Jan 2018

TG

Could have been better!

The room is very compact and small with no leg space for easy movement. To top it up, the bathroom doesnt have blinds and it becomes extremely difficult to use it if you are staying with a friend and not your spouse. The ventilation is terrible in the bathroom and the hand shower is not fixed properly on the wall and falls off which is disappointing. With the price being charged by the hotel, I expected the services to be excellent but was left horrified to get a sub-standard quality. The hotel staff also are not aware of available activities, events, restaurants, etc. in the city so as to guide the tourists who are new to the island.
There are so many opportunities to improve and if the staff can actually work on those, the hotel could do wonders!

6/10

Pleasant

13 Dec 2017

T Rao

Decent Business Hotel

Stayed in room 300 , very close to the hallway with door opening and closing regularly with is ittitating

8/10

Excellent

17 Nov 2017

Muni

Nice hotel with professionalism

Enjoyed my stay at Voila hotel, very accessible and at centre of Mauritius. Professional staff and services. Except their room service is not really room service as customer has to go down to pick up food ordered from kitchen, not really \"room service\" .
I felt at home away from home, will definitely return for business and pleasure trip.
Merci beaucoup:)

8/10

Excellent

11 Nov 2017

Andrew

Hotel next to Bagatelle Mall

Easy checkin, friendly staff. Open access to the mall and microbrewery/restaurant next door. Good location for exploring the island.

8/10

Excellent

05 Nov 2017

Tiong

Good location for business traveller

This is my 3rd time stay in this hotel. Location wise is good for business trip. And their wifi did improved when compared to 3 years ago. Breakfast buffet is very limited choice and no salad at all. Hopefully hotel can provide more choice on salad and some noddles or fried rice in their breakfast. It will be good for Asian guest. Thanks.

6/10

Pleasant

29 Jul 2017

Steven

Good conference hotel

Good location. There for conference. Next to active large shopping with restaurants.

8/10

Excellent

15 Jun 2017

Sham

Nice hotel in town - no beach but that's fine

I needed to stay in Moka and have to say this budget hotel was more than adequate. I was on a family visit and needed to be close to my family near by. We will be coming back for sure - the team there were polite and professional.

8/10

Excellent

01 Apr 2017

Ahmed Alberto

adequate but could be better

The hotel is well located, not too far from the capital city and other points of interest. Its facilities are well maintained. The staff is friendly. The breakfast buffet is adequate. The only disappointing fact is that for the price one is paying the hotel does not provide concierge services or toiletries such as shampoo, hair conditioner, moisturizer lotion, etc. It's next to a fancy mall a couple of kilometers from Maison Eureka and the immigration museum at the Mahatma Gandhi Institute in Moka.

Partner

8/10

Excellent

17 Jan 2017

Verified traveler

Convenient for business in Reduit and University.

Easy to find, good first impression, helpful staff, decent breakfast.

8/10

Excellent

18 Sep 2016

MIRZA EJAZ

Decent friendly hotel

Good comfortable business stay. Decent breakfast, good sleep. Will go again.

8/10

Excellent

07 Aug 2016

Julie

Practical Location

Good. Staff helpful, smiling and pleasant. Would have been better if hair dryer supplied in the room without having to make request..

8/10

Excellent

03 Aug 2016

Patrick

Direct access to Mall and Bus transport

The staff have been most helpful and very courteous.Overall my stay has been very pleasant.l

2/10

Poor

27 Jul 2016

PARESH

Very bad staff

The staff is extremely uncooperative
Very rude

2/10

Poor

20 Jul 2016

Junia Alva

Worst Hotel

This is one if the worst hotels I have stayed . They want to emulate the west but fall flat on their faces! Free internet is at a pathetic speed forcing you to pay for a higher speed. Breakfast is repetitive day after day. Tv channels in a joke. Changing TV channels is such a pain. Bathroom design is a total flop. No hand showers . Room service non existent. I would recommend that one stay a 100 miles from this hotel. Pure garbage. Waste of money not a business friendly hotel at all

6/10

Pleasant

19 Jan 2016

Verified traveler

Great location but hotel needs improvement.

Location is great.
Deluxe studio room is very spacious.
Rooms not cleaned properly. Bathrooms in need of cleaning.
Free WiFi was good but not always stable.
Limited breakfast options.
Overall

8/10

Excellent

11 Nov 2015

Niks ,_Voila!

Cool business hotel!

The hotel is ideal for business users who are not keen to use amenities like Swimming, Gym,etc. Well located, away from the city centre crowd.

8/10

Excellent

07 Oct 2015

Bimal

Inefficient but nice

Good efficient hotel but over-priced with poor service levels although the staff are very friendly & smiley.
One bottle of water, on arrival only. What kind of joke logic is that. Instead of offering two bottles for you second night because you a patron they take away your benefit. Ha Ha.
Go early for the poor breakfast. It does NOT get replenished after 9.15.
Only bird pecked scrag ends left at 9.30. Shame.
I asked for real cheese (not for the spliced variety) which was offered the day before- it was like asking them to open Fort Knox.
Poor management of an otherwise nice hotel.
Great lively bar nearby- F--ing Dodo.

Partner

10/10

Exceptional

07 Jul 2015

K K

fantastic voila

Fantastic location courteous friendly staff and very clean comfortable rooms

6/10

Pleasant

04 Jul 2015

Verified traveler

Mauritius for three weeks

Voila is a business hotel, ie it is used for training sessions, small conferences, etc. The hotel is adjacent to a large shopping mall (Bagatelle, Mall of Mauritius, in Moka). The mall has plenty of cafes, restaurants, supermarkets, as well as a beauty parlour, chemist, jewellery shops, etc so the fact the hotel has no facilities (except for a café, MokaZ) meant it suited me perfectly, as I was not wanting a beach resort or a hotel with pool, spa etc. The staff were helpful, there is a laundry facility (at a small cost), and Wifi, plus an in-house computer which served my needs for accessing emails. On the main road there are plenty of buses going to Port Louis (27 Rupees, or 33 for the Express service.
My three week stay in Voila hotel was paid in advance via Hotels.com (the hotel couldn't offer a better price when I enquired). The taxi to the airport cost about MUR1300 (approx. £27), but I paid for it c/o the hotel, so that seemed the best/safest way to organise a taxi. Tips are usually about 10%.
The airport is about 30 mins from Voila Hotel.

8/10

Excellent

16 Jun 2015

Verified traveler

clean, professional, and great location

close to the mall which is great for night time. clean room. a bit tight but very professional. close bus drive to the capital port Louis for very cheap. recommend you to stay here

Partner

6/10

Pleasant

20 Apr 2015

Christopher

Voila Hotel review

My stay was reasonable. The room was as described albeit a bit small. Letting people know about breakfast at checking would be helpful. Only downside is I called them twice asking if I had left a charging cable in the room. Both times I was told they would call me back within 5 min and I'm still waiting for their call

Family

8/10

Excellent

07 Apr 2015

Meghal

Housekeeping service lacking.......

We were given a very small room at our check in. We spoke at the reception and Mr.Michael changed our room to a bigger and brighter room. He was a very understanding and friendly person.

The house keeping was terrible , our waste bins were not emptied, toilets not cleaned. We had to call the reception every day to ask them to empty the bins and clean the room.

Overall the placement of the hotel is perfect for somebody who wants to access both ends of the island .. The mall of mauritius next door was an ideal place to shop, watch cinemas and eat at one of the several restaurants....

Family

8/10

Excellent

25 Feb 2015

MARIE

Very convenient for business travelers (near motor

very convenient and confortable hotel... unfortunately, nobody helps to bring your suitcase in the room

8/10

Excellent

14 Feb 2015

Michael

Value for money

Breakfast disappointing . Reception could be more attentive . Overall good value for money

4/10

Poor

05 Dec 2014

Ashok Kumar

Good example of how a hotel should not be managed!

The things that matter in a hotel namely service is lacking. Although the staff had a smiling face the smile lacked any warmth or seriousness. For example there is no bell boy. Understood that you want to cut staff but how do you move your baggage? At least provide a trolley. Just a lovely location and what a waste of property. I think the location disincentives the staff and management to do anything for the hotel because it sells by itself. Pitiful exploitation of the circumstances.