Anelia Resorts & Spa

Mauritius , Mauritius Islands
FLIC EN FLAC, Coastal Road
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75 reviews shown

8/10

Excellent

12 Feb 2026

Lai Ping

Room needs more detail cleaning.
Dinner buffet was better than expected.

Leisure Friends

6/10

Pleasant

10 Oct 2025

JAI

A budget hotel that served my purpose for business travel. Beautiful grounds and reasonably friendly staff and a generally comfortable room. Breakfast was awful, poorly executed, poorly presented and small variety. I stayed only one night and it was only acceptable but if I had booked a 2 week dream holiday to Mauritius and ended up here then I'd be sorely disappointed.

Business Self

10/10

Exceptional

18 Jul 2025

Celine

Great

Leisure Partner

10/10

Exceptional

18 Feb 2025

Linda

Hotel was very comfortable and spotless. Lovely infinity pool, beach area with sunbeds. We had sea view room and balcony which was very nice

Partner

4/10

Poor

23 Jan 2025

Itumeleng

The most unprofessional and poor service ever

The hotel is aesthetically very pretty. The rooms are very modern looking and clean. But all of this gets diluted by the terrible service at this resort. At reception only 1 lady, the short lady who checked is in, was friendly and cared about giving is good service. The rest of the front desk staff was super rude and patient. Sometimes they flat out refused to provide us service like when I requested an iron they guy just said no he won’t bring it because it was too early. The worst service was in the restaurant. Orders we make for drinks would be simply ignored. You wait for hours and nothing comes. The staff speaks to you rudely. They would make us move from certain areas because it’s not allowed to eat from there. It was just all horrible and unprofessional. We had to spend most of our time away from the resort and just go back there to sleep because the treatment was not nice.

Friends_and_family Friends

10/10

Exceptional

28 Oct 2024

CLIFF

The kindness and professionalism of the whole staff

Friends

10/10

Exceptional

28 Apr 2024

Mychajlo

......

Leisure Partner

10/10

Exceptional

01 Aug 2023

Sabrina

Good place to stay overall. Nice food and activities. Highly recommended

Leisure Family

4/10

Poor

29 Apr 2023

Trisha

The hotel looked different from its pictures and the property looks old. Renovations is needed and the worse experience was the Spa. I got the worst manicure. The lady cut my nails back so far it looks awful. She also did not offer to put nail polish on. I didn’t realize until I was checking out that I could get color but it would have cost more. She didn’t inform me or offer the option. The entire staff at the spa also were not very friendly at all. They were very young. I’m not sure if it was a language thing or not. I was nice and explained that my French wasn’t that great.
Everything else was good. The restaurant staff was friendly and efficient. The food was good and had a few varieties which were alright.

Leisure Self

10/10

Exceptional

20 Apr 2023

Larno

Nice location in Flic n Flac, with good pool and views.

Leisure Self

4/10

Poor

05 Apr 2023

helen

The room cleaning is slapdash. The waiting staff are slow and as a single woman they tended to ignore me. The food is very average. I ordered room service due to feeling unwell and they failed to deliver it. The towels are old and not replaced as the towel booth shuts very early. Not a great hotel. I wouldn’t recommend it.

Business Self

8/10

Excellent

09 Aug 2022

Ify

The availability of free water activities for guests was rather thoughtful

Leisure Friends

4/10

Poor

09 Nov 2019

Sarah

Expected more.from the property.
Room floors were dirty, curtains had holes in them
Room service took 45mins and food quality was poor and pricey
No international sockets in room
Lamp not working
Tv fuzzy and apps not working
Construction noise woke us up in the earlymorning. But never any.mention from hotel when booking that there would be any noise concerns
We were woken at 07:30am by knocking on our door just to give us an iron that we had requested the day before
Pool was dirty and umbrellas most of them missing pins to be able to open and use
Staff were not helpful when struggling to open the umbrella.
Maintenance and exposed brickwork in garden areas which were dangerous
Ordered a burger from burger bar and had sand in the lettuce and something black and hard
Buffet breakfast was terrible with dirty food preparation areas and buffet not being replaced. For example no bacon in bacon tray and it was 09am
Terrible service from wait staff . Had to ask for coffee and ask to be seated.
Dirty tables which werent cleaned properly
On the day of checkout we had a person waiting outside our room at 1045 , 15 minutes before check out.time to ask us to leave. we felt rushed and not accomodated.
Tennis court very poor condition
General.hotel facilities poor condition
Food was poor quality at high prices
Staff werent very friendly. Especially at the pool cabana.
What seems.like an amazing hotel in pictures leaves alot to be desired for and for the high price we expected better

Leisure Partner

10/10

Exceptional

31 Oct 2019

Verified traveler

Our room had the perfect view to wake up to every morning. The staff were friendly,helpful and went out of their way to deliver any special request we asked for. The meals and amenities were exceptional. Definitely will be going back to Anelia Resort & Spa

Friends_and_family Family

10/10

Exceptional

28 Oct 2019

Verified traveler

I loved the location as it was walking distance to shops close and central to other places such as Port Louis, Curepipe, Cascavelle, Casela and so on. We had a great room with a balcony with a sea view and palm trees. Was awesome waking to the sound of birds and waves every morning and amazing sunrise and sunset. The staff fantastic and very helpful. There were a few that were inexperienced due to only being there a short while but they were still great.
What I didn't like was a few issues we had with our room but that was sorted eventually that it did not really have any affect on our stay.

Leisure Family

4/10

Poor

22 Oct 2019

Stephen

We stayed in a three bedroom villa, which was in very poor condition. The cupboards were broken, the air conditioners didn't work properly and the curtains didn't close all the way, so it got light at 5:30am. The restaurants only had buffet food, which was ok but it was pretty much the same every day. We took scuba gear but the hotel dive center was not operational because the dive guide was off sick - and they couldn't really be bothered to arrange something else with a different dive center. We also tried leaving our two children (3 and 5) in the kids club and half and hour later the 3 year old arrived back at the room, by herself, having decided to leave. Nobody stopped her. That was the last time we saw any staff at the kids club - the doors were open for the remainder of our stay but no staff. On the whole, the hotel staff were pretty indifferent to guests - we were told we couldn't eat outside because they didn't have tables for 5 people. After much debate, they managed to put two together. But it was the same debate every night.... I asked the reception four times over two days to restock the minibar fridge with bottled water and each time they said they would do it, then just didn't. For the price, this hotel was not good value for money.

Leisure Family_with_children

8/10

Excellent

16 Sep 2019

Verified traveler

Gardens were meticulous , food was enjoyable had a private beach

Friends_and_family Family

8/10

Excellent

29 Aug 2019

Verified traveler

One night stay

Only stayed one night on half board.Was a bit disappointed that had to pay for a bottle of water for dinner.

Partner

8/10

Excellent

30 Jul 2019

Yashmika

Great stay

Stay was amazing. Staff were super friendly and helpful. There are just too many flies and when we left early NO BREAKFAST was provided even though we paid for this. The hotel is situated in a brilliant pace. Everything was walking distance away. The facilities are amazing and the hotel is stunning. I think they need to invest in some heated pools if possible.

Family

6/10

Pleasant

03 Jun 2019

Megan

10 years ago....maybe

We were on our honeymoon and not once did we feel special. I booked this for us and my new husband was really happy but as I saw all the pictures online and knew what to expect, I was thoroughly disappointed. The whole resort looked like back in its day, it was somewhere really special. Great location. Private beach. A few on site restaurants. Two pools. Swim up bar. Sign me up! We don’t normally spend that kind of money somewhere but with it being our honeymoon we splashed out (the Hilton was too far out of our budget) and I don’t feel like we got our money’s worth.
They built this resort then spent minimal money since. It’s run down and old. The equipment is all old. The gym was a little sad and don’t get me started on the tennis court that had fencing with a huge gap at the bottom and we kept losing our balls! All these things were all just small things really but when you put them all together, I was disappointed and felt like there was no love here......
There was one lady in the restaurant however that was the only person that would make my day. She had a genuine smile always and made us feel special. That’s how it should be done Anelia! (I think her name was Tithee) Give that girl a raise and let her run the joint cos you guys don’t know what you’re doing in the service industry

Partner

2/10

Poor

31 May 2019

Apsah

Let The Buyer Beware

The ad on the website was misleading. I was promised a king bed and a sofa bed, but I ended up with only one king bed. When I complained, the hotel staff said that the ad on hotel.com was the old ad, and that the rooms are no longer like the ad, and that there was nothing they could do. I was in a cramped situation with relatives, and I was forced to checkout a day early, since the situation was very awkward and uncomfortable. I feel I was misled, and cheated. And as the icing on the cake, the food at the hotel made me ill. Hotels.com needs to do a better job of making sure that the ads are truthful.

Family

2/10

Poor

20 Feb 2019

Verified traveler

paid on expedia anx hotel charged me again for my rooms saying they didnt get paid from expedia!

Business

10/10

Exceptional

16 Jan 2019

Verified traveler

Wonderful hotel in perfect location on the beach and close to shops and restaurants.
Rooms spacious and well equipped with mini fridge ( silent at night!) hair dryer,kettle and effective air conditioning. Lovely pools and plenty of loungers. Breakfast plentiful with a large selection of food..All staff friendly and helpful.

8/10

Excellent

04 Dec 2018

Verified traveler

Friendly staff.
Good variation of food at the buffet however the property gives a little emphasis to Indian food and cuisine.
You can’t swim at the beach right in front of the hotel but their pool is big enough to accommodate plenty of people. The pool itself needs some renovation: there are big chuncks of paint that have come out a long time ago and as such, depending where you step on, the ground may not be always gentle on your feet.
The room we were given was facing the back side of the hotel but luckily we were moved (upon requesting it), since across our room, there was another hotel being build and the drilling would start as early as 07h30 to 08h00 in the morning.
Drinks and food that are paid extra and out of your package are charged as they should considering this is a 4* star property.
Worth mentioning we checked out on the 30th of November and paid our extras upon check out; however and 4 days later, the hotel charged us again the same extras.
Still trying to solve this last issue with the accounting department of Anelia Resort.

8/10

Excellent

22 Aug 2018

Steve

A nice place to stay at, with it's own beach front

I stayed at Anelia for business. Not a great place for business, which was my fault for booking it, but it looked a great place to stay for family or couple holidays. It has two pools, a couple of bars and the food is really good. Staff were very friendly and helpful. The accommodation was comfortable, a double and single bed in the room. Shower, sink and toilet with supplied shampoo, shower gel etc.
I had a ground floor room which lead out to the pool area via the patio doors. The air conditioning worked well, as did the ceiling fan. They also have a gym, which is reasonably well equipped and clean. As I said, a great family or couples place, maybe not for business.

6/10

Pleasant

17 Aug 2018

Verified traveler

It grows on you

The location was good. Some of the facilities where a bit tired. Staff were friendly but struggled understanding some of our basic requests. Probably not quite four star resort but it grew on us and we thoroughly enjoyed our stay.

6/10

Pleasant

23 Jun 2018

Mustafa

The restaurant cousin i almost indian food only.also beach is not convenient for swiming and aside walking.

10/10

Exceptional

23 Jul 2017

Verified traveler

Great resort

Friendly staff

Family

10/10

Exceptional

22 Jul 2017

Verified traveler

Awesome

Excellent service with a smile

Family

8/10

Excellent

21 Jun 2017

Bipin

Excellent Hotel with fab views

Nice hotel on beach and reasonable priced with good service

Partner

6/10

Pleasant

24 Nov 2016

Globa traveller

Okk hotel on the seaside

Staff were pleasant and helpful. However very pricy hotel and restaurant. Tourists paid top dollar for services at 4-star resort. Referred to as small resort but not able to function as one with limited facilities. Standard rooms with ocean view were high in demand but not maintained well, poor lighting, no handrail for high staircase top units,and stairs highly need maintenance warning safety issues. Bathroom interior requiring proper finishing. Only provided evening buffet meals no a la cart and very expensive. Street restaurants were much more reasonable and amazing but quite a distance from hotel in the dark. Adding second occupant to room was very pricy per nite and when requested back to single occupancy was still charged 50% for each nite stay. Staff seemed overworked and not treated fairly with limited decision-making capability. However spa was very well equipped and provided excellent massage and beauty services but very pricy again.

8/10

Excellent

03 Oct 2016

Robert

Comfortable and clean

Comfortable and clean with good friendly service.

Partner

8/10

Excellent

26 Aug 2016

Verified traveler

Had a pleasant stay

Partner

10/10

Exceptional

28 Mar 2016

Mark

Wow! Wow! Wow!

Myself and my new husband spent 10 days at this beautiful little gem, for our honeymoon. I can not rate it highly enough. I had my reservations after reading some of the negative reviews......but am pleased to say that our experience was perfect from beginning to end.

We were greeted by the hotel concierge, who was very helpful and supplied us with arrival cocktails and cold hand towels to cool us after our very long journey. I was overwhelmed to the point of tears of joy when we first arrived. The views absolutely took my breath away.

The hotel is situated right at the beginning of the small village of Flic en Flac, making it very private and secluded from the main tourist beach.(Although everything including shops are within 10 minutes walk) It boasts its own private beach, which is absolutely stunning. The barrier reef stretches the length of the hotel grounds which means the water is quite shallow. This makes it ideal for snorkeling, kayaking and taking a swim. Snorkeling equipment, kayaks and a glass bottom boat are all available free of charge to use to explore the beautiful Indian Ocean.

The hotel grounds are stunning with tropical gardens and lovely little nooks and crannies to hide away and relax. Both infinity pools are wonderful. They really do give you the impression you are swimming out into the ocean. Water aerobics classes are offered in the big pool on a daily basis free to hotel guests. The thing I found really great was that the pools were never over ru

4/10

Poor

23 Jan 2016

Verified traveler

Bad experience.

Bad staff, Hotel under construction.

Family

4/10

Poor

22 Jan 2016

Verified traveler

Don't go for this

Not worth it.

Family

8/10

Excellent

14 Jan 2016

Nadya

nice 4 star hotel

Well in general a nice hotel, it deserves its 4 stars, rooms are plain but clean and new, food is simple (we had breakfast only), but good, the location is convenient if you want to travel over the island and a public beach is nearby, staff is responsive, but sometimes you have to wait like everywhere on this lazy island.

8/10

Excellent

22 Dec 2015

Mikateko

Excellent position next to the beach.

Very friendly and helpful staff. Cleaners should just put more effort in keeping rooms tidy; otherwise we had a perfect stay.

10/10

Exceptional

11 Mar 2026

Claude

Excellent petit déjeuner chambre avec vue sur océan

Partner

8/10

Excellent

17 Feb 2026

Stéphane

Positif :
Avions réservé chambre superieure vue mer , surclassé avec chambre luxe vue sur rien . Avons demandé vue mer comme reservé , et on nous a donné chambre superieure Anelia vue mer dipo que a 17h30 . Leger surclassement donc .
Ménage ok .
Piscine superbe
Petite plage mais elle est là.
Plats chauds repas du soir variés et très bons .
Personnel assez gentils , 1 seule personne froide a l’accueil .
Parties communes bien entretenues .
Ping pong , tennis , babyfoot ..
Pret serviettes plage /piscine.
Serviettes toilette changées tous les jours .
2 bouteilles d' eau de 1 litre offertes chaque jour .
Frigo dans la chambre .
Boissons environ 5e en moyenne , hors all inclusive .
Parking voiture surveillé ok .
Prêt une chambre pour se doucher lors du départ , sur demande .( en avance )

Côté Négatif :
Pas assez parasols au bord de la piscine.
Entrées repas du soir peu variées et répétitives .
Desserts .. ce ne sont pas des spécialistes
Petit dej varié si vous aimez le salé, un peu decevant si vous aimez le sucré mais convenable quand même .
Beaucoup d' oiseaux le matin au petit dej . Attention de pas laisser votre petit dejeuner sans surveillance ! Aucun oiseau le soir .
Des mouches viennent sans cesse vous embêter , lorsque vous bronzez sur votre transat .
Pas trop de possibilité de se balader le soir après le repas car les villages de Maurice ni s'y prêtent pas trop.

Partner

8/10

Excellent

15 Jan 2026

Kenneth

Fint hotell, god mat og god service.

8/10

Excellent

02 Jan 2026

Henri

Hotel calme, propre, personnel très sympathique… on reviendra c’est sûr

Leisure Family_with_children

8/10

Excellent

19 Nov 2025

Jan-Inge

Bra hotell men inte ett all inclusive hotell värt pengarna. Maten kunde erbjudit ett bredare sortiment. Vilket drar ner betyget. Personal fantastisk, egentligen atmosfären på hotellet

Partner

8/10

Excellent

03 Aug 2025

Gustaf

Avkopplande i Flic-en-flac

Snygg resort med fint läge vid havet. Bra aktiviteter.

Partner

8/10

Excellent

25 Jul 2025

Cécile

Hôtel calme, propre où il fait bon vivre.
Bien noté que la piscine n’est pas chauffée (en cas de séjour en hiver) et que l’accès plage (de sable) se fait après un peu de marche vers le centre de flic en flac. Très beau coucher de soleil et spa très agréable.

Leisure

8/10

Excellent

04 Apr 2025

Isabelle

Beau cadre, et personnel adorable.

Bel hotel, bon service, belle vue sur la mer, piscine au top ! Cadre tranquille et agréable. Personnel souriant et intentionné. Repas un peu répétitifs. Petite plage. Pour plus grand, il faut rejoindre la plage principale de Flic en Flac.

Partner

8/10

Excellent

26 Mar 2025

Katja

Nice location, beach, garden and pools

Nice location, enough space and shelfs in rooms and big pools. Beach was not crowdy also nice yoga on the beach in the morning although the yoga teacher was always late. Very good breakfast. Please avoid the garden spa, worst manicure ever resulting in bleeding cuticles and bad quality uneven polish. Otherwise would recommend Anelia Resort & Spa

Partner

8/10

Excellent

12 Feb 2025

Helena

Toppen!

Det är ett toppenhotell! Härlig pool och jättetrevlig personal! Roliga vattensporter och bra hjälp vid bokning av utflykter. 10 av 10 där!

Det enda som är synd är att vattnet och botten vid stranden inte känns fräsch. Man behöver badskor. Det finns en naturlig havspool som är bra och härlig att bada i. Hade blivit en toppbetyg om det varit bättre med stegen där.

Vi valde att lägga till all inclusive på plats. Det rekommenderar vi. Tyckte inte det var så bra restauranger (eller shopping) utanför hotellet.

Friends_and_family Family

6/10

Pleasant

09 Feb 2025

Verified traveler

Très très très moyen

Chambre vaste mais équipée modestement.
Pas de plage. La piscine est sale et pas nettoyée.
Le buffet aussi au petit déjeuner qu’au dîner du soir est très fourni mais la qualité de la nourriture reste à désirer. Il vaut mieux peu de choix mais de meilleur qualité.

Partner

10/10

Exceptional

13 Oct 2024

Renato

Ótima localização e bom custo-benefício

Hospedagem em set/24. Proximidade com comércio e também ponto de ônibus para o shopping ou para Port Louis. Ótima visão do pôr do sol. Quarto de frente para o mar contava com uma adorável varanda com mesa, cadeiras e varal de chão para secar roupas. Cama grande confortável, mas consistindo de box com 2 colchões de solteiro juntos. Tomadas tipo europeu e britânico em ambos os lados da cama e na escrivaninha. Frigobar vazio bom. Diariamente eram disponibilizadas 2 garrafas 500 ml de água (cortesias), repostas todos os dias (esqueceram um dia). Banheiro espaçoso, com 2 pias e box grande com ducha e chuveirinho e o vaso sanitário com espaço próprio com porta. Valeu a pena o sistema de meia pensão pois o café da manhã e o jantar são muito bons, com boa variedade e incluindo cozinha indiana, sendo a pizza montada e assada na hora do jantar muito saborosa. Houve um jantar a beira mar a céu aberto. Wifi bom. Possui uma piscina natural com muitos peixes mas cuidado com os ouriços. A praia do hotel é pequena, mas andando algumas dezenas de metros chega-se a excelentes locais da praia de Flic-en-Flac. Como pontos negativos, cito algumas falhas de acabamento (nada que comprometesse): papel de um painel de parede soltando; painel do cofre faltando; mesa de cabeceira com acabamentos laterais danificados parecendo ser por água. A TV conta com apenas 6 canais e, apesar de disponibilizar repelente elétrico contra mosquitos, não havia a pastilha.

Partner

8/10

Excellent

01 Oct 2024

Loreen

All in All was the stay good. Only the Food Options were really bad. Don‘t book All Inclusive it is not worth the Money.
The coffee at the Bar was so bad, i got food poisoning and was ill for two days.

Leisure Friends

10/10

Exceptional

29 May 2024

LAURENCE

Nous avons passé un séjour extra à l'hôtel Anélia. Tout est fait pour assurer notre confort et écouter nos souhaits. Le personnel est très gentil et attentionné. Les chambres sont belles et spacieuses. Les repas sont variés et bons. Nous avons eu droit à une surprise pour notre anniversaire de mariage (40 ans).

Leisure Partner

8/10

Excellent

27 May 2024

Jean marc

Tres bien

Horel bien place. Personnel a lecoute et sympathique.

Business

10/10

Exceptional

22 May 2024

Dévy

Vu sur mer

10/10

Exceptional

17 Mar 2024

Mathilde

Hôtel bien localiser. Employés très serviable et très accueillant.
Buffet très bon et vraiment hôtel paradisiaque. Juste un petit point négatif mais qui ne m’a pas empêché de passer un super séjour c’est la propreté. Mon compagnon traite les punaises de lit, donc il retourne les sommiers à chaque fois que nous arrivons dans un hôtel pour vérifier. Je pense que les poussières sous le lit n’ont jamais été faite. Mise à par cela rien à redire. Les piscines top, la vu magnifique…

Leisure Partner

2/10

Poor

28 Feb 2024

francesca

Sporco tutto, non c'era igiene nella preparazione del cibo, nessun pasto (ad eccezione della colazione) era incluso.
Il personale non parla, non sorride, non è di aiuto.
La palestra puzzava e non funzionavo nemmeno i tapis roulant.

Leisure Self

8/10

Excellent

22 Feb 2024

colette

Sympa

Les chambres sont de taille différentes. L'espace pour manger fait un peu cantine. La nourriture est correcte et le personnel est très serviable. La plage est toute petite avec des rochers mais il y a de belles piscines.

Friends_and_family Friends

8/10

Excellent

11 Nov 2023

Sebastien Jean-François

Un peu vieillot dans la partie ou se situait notre chambre et la salle de jeux etait moyenne (manque de boules au billard, raquette de ping pong cassées ou abimées) et notre chambre avait un peu de moisissures autour de la clim. Neanmoins, les prestations restent de qualité (piscine, salle de jeux, terrain de tennis, soirees a thèmes, repas qualitatifs...) et le personnel est tres agreable et harmants ! Des rénovations sont en cours.

Leisure Partner

8/10

Excellent

20 Jan 2023

Ludovic

Le cadre est très bien, l'équipe est sympathique et très serviable.
Le spa est bien aussi.

Certaines choses sont à revoir :
- Servites de piscine vielles et usées au point de se déchirer.
- Le linge de table taché.

Leisure Family_with_children

8/10

Excellent

01 May 2020

Louise

flotte , hyggelige værelser. Dog meget lydt imellem værelserne.
Fin rengøring. Så dog en mus løbe over gulvet i receptionen.
Buffeten var okay. Kunne godt være mere udvalg ved kød-grillen. Meget høj og irriterende musik ved buffeten. Sådan lidt børne/campings plads stemning.
Rigtig god og venlig service i receptionen

Partner

4/10

Poor

12 Feb 2020

jean-philippe

Décevant. Amélioration indispensable

Décevant, pourtant je viens régulièrement. Là, j'ai été très déçu. Il faudrait aussi stabiliser le personnel car de changer tous les 6 mois avec des jeunes ne facilitent pas l'expérience et la prise en compte des problèmes lorsque les clients en rencontrent

Business Self

4/10

Poor

08 Feb 2020

Per

Boede 4 steder på vores tur til Mauritius så vi har noget at sammenligne med. På plussiden er beliggenheden lige ved havet, ingen veje/støj i nærheden. På minussiden er bunker af detaljer - personale er dårligt trænet så mange ting halter, både buffet

Partner

8/10

Excellent

24 Nov 2019

Verified traveler

Loistava uima-allas.
Huoneen siivouksessa olisi ollut parantamisen varaa. Aamiainen ok, ei mikään loistava. Hotelli sijaitsi hyvällä alueella.

Friends_and_family Friends

8/10

Excellent

18 Oct 2019

Verified traveler

Peur faire mieux

Il manque dans ce très bel hôtel des références pour que les petits détails soient peaufinés. Il est inadmissible qu’il n’y ait pas d’eau chaude le jour du départ

Partner

6/10

Pleasant

21 Jul 2019

Verified traveler

Ett vänligt hotell med vissa brister

ALLA på detta hotel var vänliga!! Det gjorde vår resa till en bra upplevelse och kompenserade till viss del vissa brister. All personal är nog inte utbildade inom hotell/restaurang vilket tyvärr
märktes - andra var fantastiska (Sivata,Lucile och Cedric speciellt :)). På ett 4-stjärningt hotell skall inte akut handduksbrist råda!! De handdukar som fanns var slitna och ibland både fläckiga och trasiga. Det tog en vecka att få mer galgar !?! Vi fick en galge per person när vi kom..... Över huvud taget var servicen väldigt skiftande - verkar inte finnas en standard. Hotellet är fint men börjar bli gammalt och slitet. Maten var mycket bra om man tycker om indisk mat, den icke-indiska delen höll inte fullt lika hög standard. Något förvånade blev vi av det faktum att \"underhållning\" ges i matsalen när man äter middag - det var allt från disco, karaoke, elektrisk orgel och sång till dans - samtidigt som man spelade annan musik i baren och på stranden. Det blev ljudintryck från 1-3 ställen som gjorde det omöjligt att hålla någon konversation vid middagarna. Vill man äta i lugn och ro och lyssna på vågskvalpet är detta fel ställe - just middagsmiljön var kanske den sämsta egenskapen på detta hotell, men som sagt ALLA var vänliga....

Friends

10/10

Exceptional

24 Jun 2019

Verified traveler

Köstliche Auswahl am Abendbuffet, so wie ein abwechslungsreiches Animationsprogramm und ein immer hilfsbereites und freundliches Personal.

Leisure Family

6/10

Pleasant

09 Jun 2019

Verified traveler

Belle vue sur le lagon , chambre lunmineuse, hôtel à l'européenne

Leisure Partner

8/10

Excellent

26 Apr 2019

Verified traveler

Le personnel est adorable,l hôtel très propre et très joli.Ne donne pas sur la superbe plage de Flic en flac donc 15mn à pied ou 3mn en voiture.Il y a une petite plage privée à l hôtel...

Friends_and_family Family

2/10

Poor

23 Apr 2019

Sophie

La chambre, le décor, le personnel, le petit déjeuner etc...

Leisure Family

10/10

Exceptional

21 Mar 2019

Ronny

Perfect place to be

Fantastic place, Polite and helpful personnel. Clean room, Private little beach, safe and secure. Big pool, fantastic sunset wiew from restaurant/Bar

Partner

10/10

Exceptional

09 Mar 2019

Michele

Au calme et agréable beaucoup de choses a voir

Excellent hôtel avec un personnel adorable
Cela manque un d’animation et buffet à améliorer mais tellement de bien etre

Partner

8/10

Excellent

19 Feb 2019

Verified traveler

Proche de toute commodité. Arrêt de bus, plage, centre commercial.

Leisure Partner

6/10

Pleasant

17 Feb 2019

Joakim S.

Slidt Hotel

Hotellet er slidt, og \"byen\" er ikke meget værd, maden på hotellet er heller ikke fantastisk desværre.

Partner

6/10

Pleasant

17 Feb 2019

Verified traveler

Peut mieux faire.

Hotel bien mais notre chambre était vieille et plein de ptit trucs à améliorer. L accueil était bien mais les réceptionnistes et service resto nul. Sympa hotel mais il faut pas s attendre a du luxe et du grand service. J ai connu mieux a Maurice.

Partner

6/10

Pleasant

09 Feb 2019

Arnaud

Pas à la hauteur

Notre arrivée à cet hôtel a été plus que satisfaisante : magnifique jardin tropical, accueil souriant et serviable. Petit bémol, le verre d'accueil dans le hall nous a été servi après 20 minutes d'attente, c'est dommage, car quand la réceptionniste avait fait toutes les démarches et était prête à nous emmener à notre chambre.
La chambre était plus que parfaite à notre arrivée : petite maison privative avec climatisation parfaitement fonctionnelle et silencieuse. Nous allions rester 6 nuits dans cet hôtel.
Au fur et à mesure, notre enthousiasme allait baisser… Première douche, pas d'eau chaude. Après plusieurs signalements, le problème aura été réglé en 2 jours. Le pommeau de douche fuyait de partout, 3 jours pour régler le problème par un remplacement de pommeau. Et enfin, grosse fuite de la douche donnant plus d'un centimètre d'eau au sol de la salle de bains.
Cette gestion des problèmes, et surtout du dernier a été calamiteuse indigne d'un 4 étoiles.
Il aura fallu, après 3 réclamations par jour, que mon épouse tombe dans la salle de bains pour que je me fâche sérieusement à l'accueil afin que le problème soit pris en considération. Nous nous sommes vraiment, jusque-là, pas senti considérés. Le problème sera réglé… par la fourniture de serviettes supplémentaires pour éponger…
Autre bémol, l'état des piscines : un sérieux coup de peinture est nécessaire.
Nous avons eu un geste commercial après ma fâcherie à l'accueil, c'est dommage d'en arriver là...

Partner