Name: Red Roof Inn Augusta - Washington Road
Address: 3030 Washington Road Building A, Augusta, 30907, US

4/10

Poor

19 Jul 2026

Tameka

The room was clean overall but there was no coffee maker. Also the breakfast had very few choices.

Partner

2/10

Poor

21 May 2026

Peter

A Bare-Minimum Pitstop for the Desperate

Observations from my recent stop at the Washington Road Red Roof Inn. It should be noted that the staff was friendly, but the overall experience was far from meeting basic expectations.

1. The Management Apathy: It’s clear the management is doing the absolute bare minimum just to keep the lights on. The property feels less like a hotel and more like a collection of rooms being held together by hope and neglect, targeting unsuspecting travelers who just need a quick place to wash up and collapse for an hour or two.

2. Biological Relics: The \"semi-updated\" room hides a disgusting secret: a used toothbrush wedged behind the shower head base plate. This isn’t a cleaning oversight; it’s a total failure of basic hygiene. If they can’t be bothered to remove DNA from previous guests, don't expect the sink to be scrubbed—because mine certainly wasn't.

3. The Hospitality Hostility: Despite an almost empty parking lot, getting a second room key felt like an imposition. Management seems to have a policy of stinginess, flatly refusing a simple extra pillow even when the hotel was at low occupancy. They aren't interested in your comfort; they just want your credit card on file.

4. Broken Promises & Stale Food: The \"breakfast\" was a joke. The juice machine was broken, the waffle maker was a decorative prop, and the coffee was watery, decaffeinated swill. If you’re lucky enough to find cereal, expect the Frosted Flakes to be stale.

Avoid

Partner

6/10

Pleasant

18 May 2026

Anthony

na

10/10

Exceptional

19 Apr 2026

Jimmy

It was a great stay I will stay again

2/10

Poor

15 Apr 2026

Patrick

It was not good.

Family

10/10

Exceptional

13 Apr 2026

Kelly

Breakfast was good for complimentary, rooms were average ~ all the faucets were opposite cold was hot and hot was cold, floors were pretty dirty and toilet paper holder was falling out of the wall. Air conditioning was good but we were there in April and I can't say that it would hold up if it were July or August. We had fresh towels each day which was a plus. Helena at the front desk was AMAZING ~ she was patient, kind and very helpful ~ I hope I got her name correct!

Friends

2/10

Poor

12 Apr 2026

Irving

Did not eat breakfast. Stopped on a 20 degree F. night to get a shower and some rest. Room was cold, took several hours to warm up. Shower was cold, not only when I got in but again in the morning. This stay wasn't worth $10.

Self

2/10

Poor

10 Apr 2026

Robert

Terrible place. Very dirty, broken AC, blood on the floors, and very unhygienic place

Family_with_children

6/10

Pleasant

09 Apr 2026

Angela

Some days u have to ask for tissue , no breakfast only for masters..it's just waffles,toast , cereal

Self

2/10

Poor

08 Apr 2026

Monte

hotel staff overbooked and we didn't get our reserved room.

4/10

Poor

08 Apr 2026

Michael

Although the rooms have been \"updated\" with new linens and furnishings, they were done very hastily. Nothing in the room could plug in (fridge, microwave, clock) due to furniture. Room was not very clean. Smoke alarm did not have a battery so it beeped. Faucet in bathtub dripped constantly. However, staff was very friendly.

4/10

Poor

08 Apr 2026

Brandon

Room check in was a mess. Couldn’t figure out who was in what room and seemed like they double booked things. Gave keys to our room to people who checked in after use. Loved the Masters, but the hotel situation in Augusta is just the worst.

Friends_and_family Friends

8/10

Excellent

07 Apr 2026

Greg

Room was very clean and updated.

Friends_and_family Friends

2/10

Poor

06 Apr 2026

Nichole

Craphole. Lights over sink didn’t work. Bedside outlets didn’t work. Door attaching the two rooms was deteriorated and not secure. Dirty pillowcases and bedspread. Did not give you enough covers. Overpriced for masters week.

Partner

8/10

Excellent

30 Mar 2026

Charles

Good

Partner

2/10

Poor

28 Mar 2026

Laura L

Beware. Giving them the benefit of the doubt, the property may not be finished yet. I’ve been very satisfied with Red Roof Inn in other cities, but this was by far the worst. Furnishings are cheap or broken and the “pet friendly” rooms were the worst available. It wasn’t the staff’s fault. They tried.

Pet

8/10

Excellent

15 Mar 2026

Renea

It was great seen few roaches

2/10

Poor

02 Mar 2026

Jillian

Room was filthy, bed sheets and towels were all stained and dirty. It was gross. Staff was friendly.

Pet

4/10

Poor

18 Feb 2026

Lashaunna

Trash can was full, Rose pedals were on the floor, sheets had cigarette burns, mini fridge had old food and cans in it, and I haven't gotten my deposit back

Partner

4/10

Poor

16 Feb 2026

eric

No breakfast, as advertised. TV remotes didn't work. Old mattresses laying all in the parking lot. Not even have good hot coffee in the AM. Staff looked like borderline homeless.

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Angela

Good

8/10

Excellent

11 Feb 2026

Angela

Good

4/10

Poor

08 Feb 2026

Shirley

Will not stay again.

Friends_and_family Family

2/10

Poor

18 Jan 2026

Alita

Room needing new chairs, no hot water, customer service had to wait on them several times. On the first room the lights didn’t work and changed us to another one. Told us to keep running the water to let it get hot and after 30 minutes still different. Will not stay at Red Roof again

8/10

Excellent

17 Jan 2026

ANGELA

Upgraded rooms

8/10

Excellent

16 Jan 2026

Angela

Everything updated and clean staff nice

10/10

Exceptional

11 Jan 2026

curtricia

Ok

Self

6/10

Pleasant

11 Jan 2026

Angela

No breakfast, No hot water

2/10

Poor

09 Jan 2026

Antonio

Bad bad bad

2/10

Poor

31 Dec 2025

Calvin

not clean on the verge of filthy; all staff were terrible; shower hot water was unacceptable, and this forced me to check out three days early and find other accommodations. I paid in advance and expect a refund for the three days I did not stay there. I will never stay there again and I will “bad word of mouth” this motel

Leisure Family

10/10

Exceptional

30 Dec 2025

Melanie

Clean room, front desk staff & housekeeping very friendly, they treat you like family. The location is unfortunately in a less than desirable area, and a bit dangerous... But apparently there's new owners of this establishment and they are renovating and remodeling, as well as trying to clear out any unsavory characters hanging about. Went a couple days without hot water but thats fixed now so no harm no foul. Overall satisfied with my experience there.

2/10

Poor

25 Dec 2025

Michael

No hot water, no breakfast, under construction and place is in disarray. Didn't trust location and cut my stay short.

Leisure Self

10/10

Exceptional

24 Dec 2025

Angela

Definitely have improved a great deal

8/10

Excellent

19 Dec 2025

Angela

They updated the rooms, staff is excellent.

8/10

Excellent

19 Dec 2025

Melanie

The two ladies at the front desk are awesome, I can tell they care about this place and it's guests.The room was clean; clean linens, floors, bathroom, all of it - spotless.
(Most of the) room service staff is pleasant and courteous. Not to mention there is quite a bit of work being done around the motel to liven the place back up- yet I haven't been disturbed by any of it, not once.
Overall, my stay here has been great.

I would rate 5 stars if it wasn't for the hot water being out for about 3 days now, and a personal matter with one of the employees
Other than those 2 things,
All in all Im satisfied with my experience here and would recommend to others.

Partner

8/10

Excellent

18 Dec 2025

Angela

They have updated everything and it was a good experience

10/10

Exceptional

16 Dec 2025

Angela

Everything has improved from the rooms to house keeping

2/10

Poor

07 Dec 2025

Xiaoli

The hotel put misleading information online, the room looks nice and clean on pictures but in reality garbage in the hallway and the room has severe hygiene concerns. When asked about the included breakfast, front desk staff responded with rude attitude, blaming customers for the reason not providing breakfast, ignoring the fact that customers were considering all of this misleading information when choosing hotels. Worst customer service and experience ever. Total waste of time and money.

Leisure Self

10/10

Exceptional

04 Dec 2025

Susan

EVERYTHING

2/10

Poor

02 Dec 2025

Mark

no hot water

Partner

2/10

Poor

29 Nov 2025

Lisa

Heater would not adjust. Very noisy hotel with obvious drug users pacing up and down the walkway. Didn\"t feel safe & worried all night about our truck possibly being broke into. Oily substance in tub, on nightstand and sprinled on floor. Linens and bedding clean and smelled fresh, no bugs.

10/10

Exceptional

10 Nov 2025

ANGELA

The room was clean,

2/10

Poor

07 Nov 2025

Stephen

Filthy room

2/10

Poor

24 Oct 2025

Jose

The worst place in the world. Please dont stay here

Business

10/10

Exceptional

28 Sep 2025

Olman

AC great

Business_and_leisure Partner

8/10

Excellent

01 Sep 2025

Demetrius

Breakfast need to be more only think they have is waffles

Leisure

2/10

Poor

30 Aug 2025

RACHEL

Did not check in to the hotel

Leisure Partner

2/10

Poor

25 Jul 2025

Diane

Disappointed

A few years ago when we stayed it was great. Fast forward 4 years and it is terrible. First room we were put in was already occupied the next room had water on the floor that came from the leaky ceiling the room was not clean. Just overall disappointing!

Partner

2/10

Poor

19 Jul 2025

George

This property should be closed down the hotel is self falling apart the pool looks like it’s has not been open for years
Don’t trust the house keeping they are thieves the stoled my emotional support dog floor mate.

Leisure Pet

4/10

Poor

18 Jul 2025

Verified traveler

Awful!

Awful! Had reservation yet still took what seemed like forever to check in, with them trying to decide what room to give me. I had a reservation and picked a room already. Couldnt understand the delay.
Finally get to my room and remote doesnt work. Isnt even programmed to the tv in room. Went to front desk and they gave me another remote and told ME to program it to tv. Needless to say that remote didnt work either. No shower curtain in bathroom. Dead roach on floor. Toilet did not work! I mean seriously, the room they put me in was not ready for patrons but they put me in there anyway! This hotel has gotten progressively worst.

Friends_and_family Friends

2/10

Poor

18 Jul 2025

Alan

The worst facilities we have ever encountered. We requested a change from the first room which was dirty, holes in the walls, worst we ever encountered. The room offered was the second worst, slept and got out as quick as possible next morning.

Leisure Family

2/10

Poor

15 Jul 2025

Md Robayet

Very dirty. Breakfast is horrible.

Leisure Family_with_children

2/10

Poor

14 Jul 2025

Alajauan

Property filled with male prostitution , Could not check in for some reason nor cancel room.

Business_and_leisure Self

6/10

Pleasant

13 Jul 2025

Shadarius

Will not be returning

The tub was barley clean and the rooms are run down got breakfast hours are wrong for down there at 8 all breakfast gone beds are okey lots of restaurants near

Friends_and_family Family

6/10

Pleasant

11 Jul 2025

Verified traveler

I found the door of my original room near front of office already open and this was at night when I checked in. Most of the lights did not work. Was assigned another room, but difficulty parking in the back of the building due to renovation. Poor lighting at back parking lot. Noisy, messy. Felt unsafe

Self

2/10

Poor

10 Jul 2025

William

Dirty

Leisure Family

2/10

Poor

05 Jul 2025

louvenia downie

The room was dirty smelled like mildew and musk. Everything was dusty spider webs on coffee maker. The tub knob was broken and only the shower turned on and water went all over. Refrigerator didn't work. Sheets stained.

Leisure Family_with_children

4/10

Poor

30 Jun 2025

ANGELA

New management it's ridiculous
Housekeeping don't come at all .
Have to ask for things .had to wash my own linen and ask front desk for tissue..took my towels never brought them back literally.Thank God had my own..No ice machine or laundry machine, soda machine kept taking my money.

Business_and_leisure Self

8/10

Excellent

17 Jun 2025

ANGELA

Housekeeper does not come everyday. No hot water barely med warm .Didn't see housekeeper for a.week.. Had bought my own tissue. No ice machine or laundry machine.vending machine kept taking my money

Business_and_leisure Self

6/10

Pleasant

10 Jun 2025

ANGELA

No ice machine . Vending machine keeps taking money
Housekeeping doesn't come round everyday u literally have to go buy ur own tissue hunt them down for fresh linen

Business Self

2/10

Poor

03 Jun 2025

Sierra

EVERYTHING WAS HORRIBLE!!! Never ever stay here, dirtiest, loudest, most unsanitary and incompetent staff you’ll ever meet. Unsafe, loud, didn’t fall asleep until after 5am when it finally started getting a little quieter. Horrible experience, will never stay here again!!!!!!!!!

Leisure Pet

2/10

Poor

02 Jun 2025

Francisco

If you ever wanted a firsthand experience of a crime documentary, look no further than Red Roof Inn Augusta (Washington Rd). From the moment I arrived, it was clear this was less a place for travelers and more a hub for chaos.

First, let’s talk safety…because there was none. Within hours, I witnessed an individual clearly under the influence of meth wandering the premises, a revolving door of questionable activity indicative of prostitution, and openly operating drug deals. And yet, somehow, that wasn’t even the worst part.

The room itself was in a state of absolute disrepair. Half the outlets didn’t work, meaning I had to play musical chairs with my electronics. The phone? Useless. The shower head managed to soak everything **except** me. And let’s not forget the pièce de résistance: dried blood stains on the sheets, a horrifying discovery that made sleeping impossible. The furniture looked as though it had been plucked straight from a demolition site, and after the first day, fresh towels became a distant dream.

At this point, I considered leaving, but given the types lingering around the lobby, I wasn’t entirely convinced my car would be in one piece the next morning.

**Final Verdict:** If you value your life, hygiene, or sanity, do yourself a favor and stay far, far away. This place isn’t just terrible,it’s a horror show masquerading as accommodation. One star, and that’s being generous.

Leisure Family

8/10

Excellent

01 Jun 2025

ANGELA

Housekeeping isn't everyday

Business_and_leisure Self

2/10

Poor

31 May 2025

Melinda

The staff didn’t know what rooms were occupied, they tried to put us I. 2 suffer rooms that hadn’t been cleaned. The room we finally ended up in wasn’t what we booked.

Leisure Family

6/10

Pleasant

29 May 2025

ANGELA

Housekeeping only comes every three days so u have to buy ur tissue if u run out. They don't give u in anything in the office..no hot water ..no ice machine,no laundry machine

Business_and_leisure Partner

2/10

Poor

09 May 2025

Pamela

Electricity sparked fire when turned light on in bathroom, one of the beds was on floor, a big hole was on the baseboard. Staff charged 20 dollars for us not wanting to stay there because it was unsafe

8/10

Excellent

05 May 2025

Mary

Was clean. Door didn't lock though

2/10

Poor

02 May 2025

Verified traveler

Horrible

Absolutely pathetic - I cancelled and shouldn’t be charged at all. In fact hotels con should remove this property as it is a health and safety risk.

Self

2/10

Poor

01 May 2025

Michaela

Terrible!!!!!

This was the absolute worst hotel stay I have ever had. Hotels.com doesn’t even have the correct photos up of this filthy place. The door shuts half way, the ceiling was leaking onto the bed, hair everywhere, dust, filth.

Business

2/10

Poor

30 Apr 2025

Julie

The pool was GREEN…floating trash

Leisure

2/10

Poor

30 Apr 2025

Julie

Water dripped from our ceiling.smoke detector removed from ceiling, door would not fully close.
We would have left, but only room available during the Mastwr’s tournament

4/10

Poor

26 Apr 2025

Saffire

Front Desk was rude and my room smelled like smoke!

Leisure Self

4/10

Poor

22 Apr 2025

Kelsey

Area was dirty and people were fighting outside our room. There was a dead fly in our bed. Staff was very kind though.

Leisure Partner

4/10

Poor

21 Apr 2025

Mark

The property needs a lot of work.
Light fiixtures have no cob=vers and wires hanging out of on ceiling. water damaged spots on ceiling that need repair. Property s very old and needs a remodel.

Friends_and_family Friends

2/10

Poor

20 Apr 2025

Kevin

As soon as we walked in it smelled liked someone had been chain smoking cigarettes in there moments before. Then, we noticed mold on the ceiling and then a mystery substance on the walls. There were huge holes in walls both near the sink and in the bathroom. While I was laying down, my buddy noticed a cockroach and another bug in the sink. I had mentioned moments before that my legs had felt like they were bitten and when I pulled off the blanket, there was a cockroach beteeen my legs in the bed. One of the beds was not on a platform and had a moldy base. When I brought the cockroach to the front desk we said we would not be staying there. He said we would be refunded but have still not been reimbursed yet. Worst hotel I’ve ever stayed in.

Friends

6/10

Pleasant

20 Apr 2025

Charles

Property is rough. I understand under new ownership, and hope that the new owners take the opportunity to clean up the property and modernize where possible. Location is excellent, staff very professional and personable.

Leisure Family

2/10

Poor

19 Apr 2025

Joseph

awful

awful, pictures are lying.....

Had to go buy my own bed set to even feel kind of good about staying here...

Self

4/10

Poor

17 Apr 2025

Paul

Do not stay here

This property is very old and in terrible shape.

Friends_and_family Friends

2/10

Poor

16 Apr 2025

John

Paid Upfront. No Room Was Provided

Paid for 3 nights in Feb. Tried to check in on 4/9 and was told there were no rooms available. \"Sorry, we are overbooked, and it is first come basis.\" No alternatives were presented or provided. This is unacceptable and we are still trying to get our refund.

Friends_and_family Friends

2/10

Poor

15 Apr 2025

Grant

The most disgusting hotel I ever stayed at. Toilet and shower didn't work, filthy dirty disgusting everywhere. Hotel staff was completely unhelpful and lied about everything. STAY AWAY!!!!!

Leisure Partner

2/10

Poor

15 Apr 2025

Jason

Four night stay received room service once. Lighting in bathroom and vanity did not work. The tv did not function. Mattress was bumpy and springs were noticeable.

Leisure Friends

2/10

Poor

15 Apr 2025

Michael

Mold in bathroom, furniture looked like it came from dumpster, lights didn’t work, etc

Leisure Family

2/10

Poor

13 Apr 2025

Kyle

DO NOT STAY HERE. Poop, pubes, and grime not cleaned from the last guest before us. Broken toilet, broken phone, broken tv. No service what so ever from the staff. Nothing cleaned once. Trash stacked up on every trash can ar the facility, and the pool that they say is one of the amenities looks like its filled with sewage. I'm not exaggerating in any way. A health inspector needs to shut this place down.

Leisure Family

2/10

Poor

13 Apr 2025

Ron

Had to ask for another room as the first one still had human waste in the toilet. The second room was loud and not very clean. I get that it’s Masters week but they have no business charging the rate they did for the condition of the property.

Leisure Friends

2/10

Poor

13 Apr 2025

Justin

In dire need of a makeover.

Friends_and_family Friends

2/10

Poor

12 Apr 2025

Gary

Worst hotel ever.

Worst hotel we ever stayed at. Rooms were filthy, toilet seat wasn’t attached to base, smoke detector was faulty and they were simply okay saying leave it unplugged. Pillows were flat and they said they had no pillows. The wall had grime all over it. This hotel shouldn’t even be on hotels.com.

2/10

Poor

12 Apr 2025

John

Desperate golfers sometimes do desperate things

One of the worst. Stayed during Masters. $400 per night. No room number on door was first clue Toilet handle completely broken off. Had to manually open tank to flush toilet. No new towels daily. Beds no make. Otherwise it was close Augusta National

Business

2/10

Poor

11 Apr 2025

Travis

Dirty

Room was dirty. Sheets and towels were stained. There was a hole in wall of bathroom. Door to room did not close properly. Bathroom door didn't close or lock. No tv remote. Phone was missing buttons as well. Room was not serviced during 2 night stay, had to go to front desk for extra towels and wash cloths.

Friends_and_family Friends

2/10

Poor

11 Apr 2025

Juan

Property was near the golf course. But it was dated, dirty and desolate - 3 horrible D's. Unless you are desperate, I wouldn't recommend this place at it's current state

Leisure Self

2/10

Poor

10 Apr 2025

John

Needs a ton of TLC to improve

Leisure Friends

2/10

Poor

10 Apr 2025

Andrew

dONT

Absolutely horrible had to buy my own pillows and sheets just to stay there

Business

2/10

Poor

09 Apr 2025

Gaden

My room was not available and they tried to sell me a room someone else vacated. Not happening!

2/10

Poor

09 Apr 2025

Bridget

Room was dirty :-(. I went to the store and purchased a can of cleaning wipes. Used all 75 of them on every surface in the room…and I do mean all surfaces…floors, walls, doors! It was by no means clean, but at least tolerable. The coverlets were stained as was the shower curtain. I was not expecting lux and new I was paying for location close to the Master’s but still for $300/night I expected at least clean. There was a blanket missing off one of the beds and I was grateful when the staff brought me two new blankets (I pulled them out of the sealed bag myself). I slept a little better knowing they were new. The bathroom door did not close properly and the inside of it looked like it had been clawed and chewed by a dog. We parked a very nice rental car in the lot and I said a prayer that it would not be damaged in the morning. It gratefully was not. Anyway, that’s our story. Cheers!

Leisure Family

2/10

Poor

09 Apr 2025

Frank

Place is a dump. Roaches in room, HVAC didn’t work properly, huge holes in the walls, door handle to bathroom broken off, 1 of 3 lights didn’t work. Hard to believe how bad this room was….. horrible!!!
Room Was supposed to be a non smoking room, but wasn’t.

Leisure Friends

2/10

Poor

08 Apr 2025

Adam

I’d give this place a 0 star if possible. Out room stunk of cigarettes and was as dirty as humanly possible, every towel dirty, toilet running the whole time, sheets were dirty.

Leisure Family

8/10

Excellent

08 Apr 2025

blackwidow

Run out towels and tissue u have wait for 2 or three days no accommodations at office..
No ice machine no wifi They only have wifi during masters

Business Self

2/10

Poor

08 Apr 2025

David

Bad

Dirty room - uncomfortable beds

Friends_and_family Friends

6/10

Pleasant

07 Apr 2025

Ryan

Run down. Needs remodeled

4/10

Poor

06 Apr 2025

Keirsten

The bed sheets in both of the rooms they put me in, we’re not clean. There was a tampon wrapper in one of the sheets. I asked to be moved to another room. After the second dirty room, I decided to leave.

Self

6/10

Pleasant

02 Apr 2025

Terry

Ok for the price.

It was ok for the price. One of the guys at the front desk was a total jerk. The rest of the staff were amazing but he was a complete @$$hole.

Business