Name: Candlewood Suites Augusta
Address: 1080 Claussen Road, Augusta, 30907, US

6/10

Pleasant

13 Jul 2026

Wendy

CLEAN NICE PLACE,THE STAFF WAS VERY FRIENDLY.

Friends

2/10

Poor

11 Jun 2026

Jaime

We tried to book a room on base (Ft. Gordon) to visit with our active duty son. Called to verify the location and reservation. We were assured that it was the correct location. Arrived at the hotel on base and was told we had no reservation. Tried to call the hotel I had just spoken with and could never get an answer. Had to pay for another room at the correct location and essentially had to pay twice. Paid for a room never used because I was given bad information and one we actually stayed in. I will be booking room in person to make sure we are at the correct location to be with our son.

2/10

Poor

13 Apr 2026

Daisuke

I stayed there for a week, but they never came in to clean the room. It was pointless to put a "Please Clean" sign on the door or complain. I ended up staying in a dirty room.

Self

2/10

Poor

22 Feb 2026

Rebecca

The room was filthy and the customer service was horrible.

10/10

Exceptional

23 Nov 2025

Gloria

Great time at the candlewood suites

Leisure Self

2/10

Poor

13 Nov 2025

Litia

The room was not cleaned prior to my family’s arrival. I had to change my bedding. There was a musty scent in the room. I had to clean the bathroom as well. When I asked for a refund for my last day because we were leaving early, my request was denied even with all that wasn’t done in the room. And the manager didn’t have the decency to tell me that the request was denied. She sent someone else to deny the request since she was too busy.

Business_and_leisure Family_with_children

2/10

Poor

09 Nov 2025

Lee

The room provided was unclean and the replacement room was under construction I cancelled my stay there and went elsewhere. The experience was very unpleasant.

Self

10/10

Exceptional

31 Oct 2025

Edward

Room was very nice. Staff was extremely nice. It was a good trip

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Joseph

Great

Partner

2/10

Poor

01 Oct 2025

Ileshkumar

Staff is so rude

10/10

Exceptional

21 Sep 2025

Nanette

Customer Service is Key

It was great from beginning to end. Our hostess when we checked in was Amazing, her name was Talonga or something like that I'm sorry I can't remember exact name and I should have because she was great. Thank you again for everything. I'm in customer service industry and this is how I treat my customers.

Partner

8/10

Excellent

01 Sep 2025

Tite

There was some kind of altercation in the parking lot outside of the hotel on 30 August and the sheriff department was called and three sheriff vehicles showed up. The TV reception in my room was not clear and there were loose floor tiles in the bathroom.

2/10

Poor

17 Jul 2025

Joseph

Avoid!

One of the nastiest hotels I have stayed in. AC leaked all over the carpet, room wasn’t very clean, smelled like weed all over the place INSIDE. DO NOT STAY HERE

Business

2/10

Poor

17 Jun 2025

santauna

Horrible experience… Poor, non caring management.
The guest above my room were SUPER LOUD all night. 2 calls were made to the front desk NOTHING CHANGED. I slept about 2 hours and my husband didn’t sleep at all. The manager did not call nor care. She told Expedia “policy states no refunds”. Policy also states quiet time is 10:30p-7a and a guest could be asked to leave if the disturbance continues. She uses policy for HER BENEFIT ONLY and could care less about the guest as long as the card goes through and the payment is collected.

Leisure Partner

8/10

Excellent

03 Jun 2025

Clark

When we got there, it was evident that the room was not completely renovated - there was a missing handle on a closet door and THE TOILET WAS NONFUNCTIONAL. The staff, however, were incredibly responsive, doing everything they could to help us out. By the third day of our stay, everything was fixed except the automatic icemaker, which never worked (they gave us an icetray). For a longer stay with family, this property and room were outstanding - except for the issues mentioned above.

Business Family

8/10

Excellent

29 May 2025

Bill

Good experience

Business

6/10

Pleasant

19 May 2025

James

Air conditioner only blew air and was loud and constant.
No blinds to keep out light.

Business

2/10

Poor

11 Apr 2025

Krislyn

Horrible Stay

Staff initially gave me a key to an already occupied room so I walked in on somebody. When I went to get another room, the only room provided was one that smelled severely of chemicals and the carpet was soaking wet. I asked to speak to a manager multiple times with no call back. The smell was so bad my clothes smelled like chemicals for days.

Business

10/10

Exceptional

16 Feb 2025

Saffire

They were very welcoming and helpful

Leisure Self

6/10

Pleasant

15 Feb 2025

Jessica

just an average hotel with nothing special about it, typical cheap hotel. The young lady that checked me out was phenomenal and very friendly.

Leisure Self

8/10

Excellent

15 Feb 2025

Ricky

Everything was great the staff was very helpful and very nice the room was clean

Business_and_leisure Partner

10/10

Exceptional

13 Feb 2025

Tameka

It was a nice stay, quite, free laundry, Wi-Fi, cable, nice grilling area out back as we as a dog area to walk your animals (yes pets allowed) there was also a full kitchen area which I thought was the best.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2025

Gaelle

Simple, clean, and quiet place to stay. No complaints.

Leisure Self

2/10

Poor

12 Dec 2024

Michelle

Refund for room. Scary experience.

Checked in at 1715 went up to see my room and then left to go see my son on base and returned at 2015. Took the car with my belongings up to room got inside and immediately went to the restroom with the door open. Looked out into room and saw a bag that did not belong to me with clothes in it on the floor. I hurried up and shut the bathroom door Wash my hands slowly open the door to see if anybody was in the room. No one was there, but the bed had been slept in and somebody’s hair was in the sink so I tried to call the front desk and the phone didn’t work. I looked up the number on my phone and called down and talked to the clerk, and she said the room was registered to me and she didn’t know how anybody else got in there , so she asked if I wanted another room I said yes and she gave me a room on the third floor all the way at the end of the hall and when I get in that room, the privacy blind is hanging by one hook and it’s broke and I called to the clerk, and she came up to check and see if she could fix it and there was a man standing in the hall just staring into the room. When I went back downstairs, a man at the front had made a comment to me about how he could “feel better“ and then another one approached me laundry room. I felt very uncomfortable. I went to the front desk and told the clerk, I didn’t want to stay there that I was afraid. She said Hotels.com would have to give my money back. The owner was an agreement , I left and got a room on base. I want a refund.

Self

10/10

Exceptional

15 Sep 2024

Donte

Staff is amazing

Business Family_with_children

8/10

Excellent

13 Sep 2024

Wesley

Planned on staying for a few weeks but hotel rudely told us we couldn’t extend although we had a leak with our ac and carpet had a wet spot and room wouldn’t have been able to rent after speaking with hotel staff informing them that we were extending and would stay in the room and they didn’t have to comp us but they made us check out due to over bookings and not enough vacancy for an in town event even though we had previously informed them that we would need to be staying for 7-10 days and being assured it was ok. On the day we checked out we were told management would help figure out something and if not we would be comped points through their rewards program and never received any

Business_and_leisure Family

8/10

Excellent

05 Sep 2024

Dayeon

the only problem i had was the air conditioner went out.

10/10

Exceptional

31 Aug 2024

LaTorrie

Everything about my stay was amazing including the staff. The facility is kept very well, didn’t hear any noise from other guests or staff.

Leisure Self

4/10

Poor

29 Aug 2024

Daffany

Could have been a great state only it was just so

The stay could have been marvelous but it wasn't I was really good in this process and I acted in a way of manner that I should acted and handle the situation it was very very hot in the room I never did say anything it was an air conditioner in the living room but it was no air conditioning a bedroom which that was fine if the bedroom was stay cool so I thought maybe that it was just cuz it was so hot outside that that's probably why it wasn't cooling down at the time I waited until 11:00 to see that it's not going to cool down and it's going to stay hot in that room so I notified front desk the girl at the front desk was amazing she was very alert about my situation she wouldn't check the other rooms to see if it was cooler and I end up getting another room well the other room wasn't cooler either them hotel might want to get a little small unit put in those rooms cuz it's extremely hot in there very uncomfortable for you to sleep you can't even sleep in the bed other than that I can say it was great but it was a miserable Stay cuz it was hot only only cuz it was hot I'm really good and I never complain about anything but I would like somebody take this in the manner of doing something special for my hot stay due to this I had to stay in the living room the whole time and I could not sleep in the bed like normal people do at night time

Self

4/10

Poor

12 Aug 2024

Howard

Room smelled awful. Tv didnt work. Front desk put me in another room. In that room the door card key needed batteries replaced. The lamp didnt work. And also smelled awful.

8/10

Excellent

08 Aug 2024

Tonia

The was comfortable but it could use some renovations.

Business

8/10

Excellent

26 Jul 2024

Michael

Nice accommodations

Business

10/10

Exceptional

07 Jul 2024

joyce

Okay for one night.
64. For Hotel
75.00 for our pet...really ???

Pet

10/10

Exceptional

30 Jun 2024

Loche

Friendly receptionist. Very welcoming. Comfortable environment.

Leisure Partner

10/10

Exceptional

27 May 2024

Eddie

The only thing I didn’t like about was they don’t have a pool and my kids love the pool.

Leisure Family_with_children

6/10

Pleasant

25 May 2024

Demetrice

Elevator was broken & hotel very dated… Staff was extremely friendly which was a plus

Friends_and_family Family

8/10

Excellent

23 May 2024

ANTHONY

The service and cleanliness were very good, the only negative thing about our stay was that we were on the 2nd floor and the elevator was out of service the whole time. Having said that, I work in the maintenance field and understand that sometimes the time it takes to have repairs done can be out of your control.

Partner

2/10

Poor

17 May 2024

Miriam

I feel like I was ripped off!!!

I wasn’t satisfied with my room. It was hot in the bedroom and cold everywhere else. The TV in the bedroom didn’t have any sound to it. I called the front desk and a lady told me she would come check it. She said to give her 5 minutes, she never showed up! I asked for a room with two beds. I booked my room on line, I clicked on a room with two beds. When I checked in I was told that they don’t have rooms with two beds. I didn’t believe that!!!! So I got a room with a let out bed and a bed. My room cost $118 per night and the was no BREAKFAST! I was very disappointed with the service we had to make up the bed we pulled out! I promise I won’t bother you guys again and I’m going to warn my friends to steer clear!!

Friends_and_family Friends

10/10

Exceptional

25 Feb 2024

Trina

Great hotel- many pluses

The location is nice and quiet!
Hotel has a few better than average amenities- like the fitness room which is more than just a treadmill and elliptical.
The room was very comfortable and the bed was heavenly. I love that this property has the full Dove shower gel, shampoo and conditioner in the shower. Thank you!
The staff was super friendly
We’ll be back!

Partner

10/10

Exceptional

09 Feb 2024

TYLASH

Amazing customer service, clean rooms

Leisure Self

10/10

Exceptional

01 Feb 2024

channell

Kitchen

Leisure Family

4/10

Poor

24 Dec 2023

Keenila

Sadly the rooms are in need of repairs. I had to change rooms due to broken bathroom tile and TV. The second room wasnt any better.

But the customer service I received was amazing. The front desk clerk was friendly and did her best to resolve my issues.

Self

10/10

Exceptional

06 Nov 2023

Verified traveler

Faith in humanity and kindness restored.

I have stayed at a lot of hotels, we just stayed at double tree, Fairfield inn and a lot of higher-end hotels. I would choose candlewood suites any day over those high-end hotels. The Assistant Manager Christina Bishop was absolutely amazing and so helpful. We were there for a family member in the hospital in very poor health. Instead of the usual hotel stays where the staff endlessly bangs on your door asking when your checking out( even before it's checkout time), this experience was totally different. They were so kind and understanding of our situation and the need to have to keep extending our stay( due to the ups and downs of our family members health). I have to say this has been one of my best hotel experiences I have ever had and I have stayed in a lot of hotels due to my work. The main factor was the kindness, understanding and the feel of staying with family while we were there. Christina and our staff were absolutly amazing and I van not mention one negative aspect of our stay. Thank you so much to the entire staff.

Friends_and_family Family

8/10

Excellent

11 Sep 2023

Ralph

Hotels need to simply invest in taking out all carpet and keep hard floors. Its a cleaner look and doesnt hide smells. You can only clean carpet so many times. The carpet here smelled like there was a leak somewhere in the room. Rid the carpet... it will cost less over time.

Business Self

10/10

Exceptional

09 Jul 2023

Corey

Staff was amazing all week with our group. Suites are definitely the way to go!

Business

10/10

Exceptional

23 Jun 2023

Kayla

Great prices, very convenient location, and wonderful staff.

8/10

Excellent

16 May 2023

Todd

Location and access to everything

Business Self

10/10

Exceptional

30 Apr 2023

Chadrick

This Candle smells good

Bed was nicely made & clean
Bathroom was spotless
No battery in the smoke detector tho
No plug for bedside table

Self

10/10

Exceptional

25 Apr 2023

Tandra

Pet friendly

Business_and_leisure Self

2/10

Poor

22 Apr 2023

allison

LOUD

People constantly opening doors and going in and out of rooms on my floor every 3-5 minutes all night long. Every time the doors would open and shut it would shake my door in its frame and echo throughout my room.

I finally looked out my peephole to see what was going on and there was a man who looked drugged out, pacing up and down the hallway for a long time.

If you are looking for a quiet hotel, look elsewhere.

Business

6/10

Pleasant

20 Apr 2023

Laurel

I didn't know how high the rate for a dog for one night would be. Outrageous. The place is very nice, but would notstay again. Having a dog almost was the same as the room rate

Leisure Pet

6/10

Pleasant

11 Apr 2023

Matthew

Reservation was for 2 twin beds. Room ended up having a queen and a pullout couch….disappointing. They said there is an issue with Expedia’s reservation system.

Leisure Friends

8/10

Excellent

03 Apr 2023

Kari

Friendly staff and convenient location based on the purpose for our trip

Leisure Partner

4/10

Poor

02 Apr 2023

david

Had a lot of trouble checking in. Hotel said i didn’t pay prior to check in which I showed them on my Expedia account that I did. Had to pay again for the room. Then was given a 1 bed room when I booked a room with 2 beds. The property was convenient for where we needed to go. But it is not the greatest. Does the job if you just need a place to sleep.

Leisure Friends

10/10

Exceptional

28 Mar 2023

Sheryl

Everything was nice. The staff was super friendly. Every one of them. I will DEFINITELY stay there again. I absolutely loved it.

Leisure Partner

8/10

Excellent

09 Mar 2023

Cynthia

Convenient, clean and affordable.

Leisure Family

10/10

Exceptional

01 Dec 2022

Tashara

Rooms were clean, property was clean. Staff was very friendly and welcoming.

Leisure Self

6/10

Pleasant

23 Jul 2022

Robert

Old

Business Self

8/10

Excellent

16 Jul 2022

Darrell

Front desk was amazing. Thank you again

Partner

8/10

Excellent

15 Jun 2022

John

Mixed reactions

Was disappointed that breakfast was not available but everything else was good.

Hotel was under heavy renovation as have the last 3 I've booked through Hotels.com1😡

Business

2/10

Poor

01 May 2022

Leon

Very unsafe! All cars were parked backwards so they wouldn’t get broken into when we came back in.
Therefore we didn’t feel safe and didn’t stay at this hotel. Plus the office in front was closed and no security!
That’s why we left and didn’t stay

Leisure Family

8/10

Excellent

16 Apr 2022

Frank

our hostess/concierge was terrific. she went above and beyond to accommodate us.
however, I thought I was booking a two person suite (with two twin beds). turned out there was only one queen bed.
this was fine for our late booking during Masters week. but it is a very "old school" hotel.

Leisure Friends

8/10

Excellent

12 Apr 2022

Gerald

Fridge and kitchen sink were helpful. Rolloway bed was a good one, but should be more clear that a Studio suite only contains one double (maybe queen?) bed and no pullout couch.

Leisure Friends

10/10

Exceptional

11 Apr 2022

Nicholas

Crystal made our stay enjoyable. She was extremely accommodating after an initial hiccup with our booking.

Leisure Family

8/10

Excellent

08 Apr 2022

Claudia

Hotel was ok. Had a different smell. But fit our needs

Leisure Family

8/10

Excellent

23 Feb 2022

Verified traveler

candlewood

great staff big room with kitchen and full fridge just clean just need to get new matress otherwise good place to stay

Friends_and_family Friends

8/10

Excellent

01 Nov 2021

Mandy

not enough silver ware for two people in the room

Business Partner

10/10

Exceptional

04 Oct 2021

Cheryl

The cleanliness

Family

6/10

Pleasant

02 Oct 2021

Kathryn

So-so stay. Has laundry facilities.

Hotel was fair for an overnight stay while passing through. Check-in staff was pleasant, but it’s odd to have staff wear logo scrubs- makes it seem like you’re checking into a psych ward. Nice to have laundry facilities, but guests/tenants left clothing in machines. Gym was dirty and bike, tv didn’t work, and there were no cleaning supplies. Hallway carpets were stained & dirty.

4/10

Poor

21 Aug 2021

Verified traveler

Need an update to facilities… if you are checkibg in after 10pm it is hatd to communicate with staff

Business Family

10/10

Exceptional

25 Jul 2021

Verified traveler

I enjoyed my stay. Nice rooms and very quiet.

Leisure Partner

10/10

Exceptional

28 Jun 2021

Nicholas

3 night stay.

Our room / suite was quite clean and orderly. Carpet in the hallway and stairs is beginning to show wear.

Friends_and_family Family

10/10

Exceptional

23 Dec 2020

GWEN

All good. Great people great facility great value.

Business

8/10

Excellent

11 Nov 2020

Jonathan

Not bad

Overall stay wasn’t bad. The hallways smell a little bad. I’m guessing it’s because of the all the kitchens in rooms. The separate room gets hot if you don’t leave the door open. I would have rather had the studio if I had known that. Stag was very helpful and very nice. Very pet friendly and has a nice little community people that stay there.

Partner

10/10

Exceptional

07 Nov 2020

Anna

Anna

They actually let us check in a little earlier. Staff is very friendly. Room was really clean. I will stay here again on all my trips to Augusta.

Partner

8/10

Excellent

18 Oct 2020

Michael

It was quiet and relatively clean. The studio that I was in needs a better chair to use for being able to use the dining table for typing.

Business Self

4/10

Poor

15 Sep 2020

Lilia

I found the staff to be less than accommodating first of all when after traveling 3 hours with a toy hauler and vehicle at almost midnight, I was told my fiancé was not going to be able to check in before me, 45 minutes to an hour before I was to arrive. The room was paid fir the weekend and I called to let the hotel know that I was running late because of my special needs daughter and to give permission for him to be able to rest for a race in the morning we were in town for and was told “No ma’am, we won’t be able to let him in. We’ll do it right with an I’d when you get here.”

Friends_and_family Family

6/10

Pleasant

11 Sep 2020

Caitlin

This place was perfect until check out and the general manager was nasty and cussing at us. Never will i stay again

Friends_and_family Family

10/10

Exceptional

06 Jul 2020

Tiffany

satisfied

The hotel was clean, staff was great from check in to checkout. The room was great, spacious and comfortable. We will certainly be back.

Friends_and_family Family

10/10

Exceptional

06 Jul 2020

Verified traveler

Amazing Stay!!!

Great place to stay for a nice weekend getaway. Great location and the staff was very friendly. The hotel was very clean they made sure that whatever we needed was taken care of. I recommend anybody who needs to get away stay here!!!

Friends_and_family Family

8/10

Excellent

10 Jun 2020

Verified traveler

The room and facility was nice, the clerk supervisor was a bit rude. I’m not sure what happened.

Self

10/10

Exceptional

29 May 2020

Barbetta

Nice clean modern facility. Friendly staff. Unable to use all of the amenities secondary to pandemic.

Business_and_leisure Pet

8/10

Excellent

09 Feb 2020

Verified traveler

It was fine, the staff was very friendly and helpful.. would stay here again if in the area.

Leisure Self

8/10

Excellent

20 Jan 2020

Theresa

I reallyl enjoyed my stay, i love the fact it has a kitchen in the rooms.

Partner

8/10

Excellent

12 Nov 2019

Verified traveler

Clean and comfortable room. Convenient location. Plenty of parking.

Business Pet

10/10

Exceptional

19 Oct 2019

LevonByrd

Is nice and cozy I enjoy the property plus I get a chance to enjoy my day off and get rest not a noisy place real quiet

10/10

Exceptional

23 Sep 2019

Chadrick

I wanna stay again!

Cozy hotel with a feeling of being at home...definitely booking at Candlewood again!

10/10

Exceptional

22 Sep 2019

MARSHALL

Great Experience

First time at Candlewood and was very impressed

Partner

8/10

Excellent

15 Sep 2019

Bernard

Bernard

It was average

Self

4/10

Poor

09 Sep 2019

Verified traveler

This place is scary! Not clean, total confusion, bad smells! Nothing good to say!

Leisure Self

8/10

Excellent

07 Sep 2019

Verified traveler

Staff needs to enforce the rules — the stater above

8/10

Excellent

16 Aug 2019

Mary

My night at Candlewood Suites and Inn

I enjoyed my stay

10/10

Exceptional

08 Aug 2019

Rita

Just Me & Da Hubby

The check in clerk was phenomenal & genuinely cared about our stay! She wore a beautiful smile! The room, area & entire visit was awesome!

Partner

10/10

Exceptional

04 Aug 2019

Julie

Great stay!

Great stay! The accommodations were perfect for us. The staff was extremely friendly and helpful. They went above and beyond to make sure we had everything we needed. We will definitely be back!

Family

10/10

Exceptional

22 Jun 2019

Verified traveler

Enjoyed the fact that the laundry was accessible and included in stay. Who doesn't like free! My only complaint was is that sometimes my room keys had to be re-keyed.

Business_and_leisure Self

6/10

Pleasant

21 May 2019

Verified traveler

Toilet seat was broken and found random things from previous patrons.

Leisure Partner

10/10

Exceptional

20 May 2019

Verified traveler

Great staff, very helpful! Property and rooms clean, spacious.

Business Friends

6/10

Pleasant

01 Mar 2019

Verified traveler

Was not impressed with the property. Looks much better on line than when you stay there. The hallways and elevator smelled like smoke. The dishes in the suite were limited. 2 forks, 2 knives, 2 spoons, 2 cups. Really? The coffee maker didn't work, but they did give us another one. The place was ok, but not worth the price we paid per night.

Business Family

8/10

Excellent

20 Feb 2019

Torino

Great hotel. A little out of the way for where I wanted to be. But convenient to alot of restaurants.

Family

6/10

Pleasant

22 Jan 2019

Bonnie

the only thing that was annoying was the refrigerator in our room was extremely loud. If you get room 214 beware!