Name: Holiday Inn Club Vacations Tahoe Ridge Resort
Address: 400 Ridge Club Drive, Stateline, 89449, US

10/10

Exceptional

30 Jul 2026

Ricardo

Nice place.

8/10

Excellent

27 Jul 2026

Lisa

We loved our stay but being there on a hot week without air conditioning made it unbearable at times.

6/10

Pleasant

23 Jul 2026

Janani

The rooms are not equipped with Air conditioning. Quite uncomfortable during warm days. Apart from that everything else was great.

10/10

Exceptional

22 Jul 2026

Dixie

Our stay was very nice

10/10

Exceptional

22 Jul 2026

Qudrat

We hadn't been to South Lake Tahoe in years, so I used a recent long weekend to take the kids up there. After looking around a bit, I booked the Holiday Inn Club Vacations Tahoe Ridge Resort in Stateline, NV. The location is awesome-literally right on the state line between California and Nevada.
Check-in was incredibly smooth, thanks to the wonderful front desk staff who gave us a great overview of the property and daily activities. At 7,000 feet elevation, the surrounding nature and views are stunning.
We were placed in the Terrace building. Our room was huge and matched the website description perfectly. Having a full kitchen with a fridge and all the right utensils made it feel like a home away from home. I loved the layout of the bathroom; it has dual entry from both the master bedroom and the main living space. If you have guests or kids sleeping on the living room sofa, you can use the bathroom without walking past them and disturbing them.
The resort is also super close to local amenities, including restaurants, shopping, casinos, and rental shops for e-bikes or paddleboards. We even saw a brown bear during our stay, which the whole family loved! On-site, there are indoor and outdoor pools, a gym, a game room, and a nice bar area. The lobby immediately gives off a great forest vibe. This was a summer trip, but we're already planning a winter return because the kids are so excited to come back.

10/10

Exceptional

21 Jul 2026

Noel

The suite is very comfortable and very clean, and has a very beautiful view.

Family_with_children

4/10

Poor

20 Jul 2026

Christopher

Hotel need to be refurbished
Too old for that kind of price.

Partner

8/10

Excellent

16 Jul 2026

Levon

Clean room family friendly

Family_with_children

8/10

Excellent

14 Jul 2026

Donald

The room was very large and clean. This facility has no air conditioning. It is high in the mountains, so AC is not often needed.

Partner

10/10

Exceptional

14 Jul 2026

Vick

Right from the beginning of the stay, Check-in was a breeze and the lovely lady who checked me in was so nice and welcoming!
Room was beautiful and clean, as always. Love this place. My only Go To place when in Tahoe. Thank you for your hospitality!

Friends

8/10

Excellent

13 Jul 2026

Shannon

We went for the 4th of July weekend. we had a fantastic time. Our room was clean.
All of the staff were friendly and helpful. We will defiantly stay again.

8/10

Excellent

13 Jul 2026

shaunesi

There is no air conditioning. As long as you keep the windows open at night and close the curtains during the day it’s not to bad. The hallways are pretty bland the carpet could use an update. The rooms are nice and clean. It’s just an old building. It needs a facelift. The pool in nice, the hot tub nice but the jets don’t work.

Friends_and_family Friends

6/10

Pleasant

07 Jul 2026

Millra

I didint like that my room did not have an AC and the bathroom was a bit dirty other than that it was really nice resort and staff was really friendly

10/10

Exceptional

06 Jul 2026

Jaskiranjit

We had an awesome stay.

Friends

2/10

Poor

26 Jun 2026

Bethany

Mechanical roar caused me to be unable to sleep and then opt to leave instead of stay a second night

Self

8/10

Excellent

24 Jun 2026

GILBERT

Views from this property are amazing. However, there is no AC available if it becomes warm during a summer visit. Staff are great.

Family

8/10

Excellent

21 Jun 2026

Dan

Wonderful stay. The only issue was lack of A/C during an unusually warm week

Friends_and_family Family

2/10

Poor

19 Jun 2026

carmen

Horrible stay!!! The staff was not accommodating they were rude and dismissive. No elevator after 1st day stay and we were on 11th floor. No air conditioning Would never stay at this place again!!! They would not entertain any compensation for our horrible stay!!!

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Katherine

This was a family friendly option for a summer wedding in Tahoe. Enough space for parent, grandparent and two adult “kids”. Not fancy but comfortable.

Family

6/10

Pleasant

01 Jun 2026

Angelo

Pros:
i liked the different pool options, 2 outdoor pools, one indoor and a jacuzzi. The scenery was beautiful and i liked the arcade and full kitchen. The shower was also unique due to the double shower heads. Staff was helpful!

Cons:
Parking garage was difficult, limited space to maneuver while parking.
Only one tiny trash bin in toilet/bathroom, No trash bin in bedroom.
No sitting chair in the bedroom, i had to take a chair from the dining room.
One pool said it was heated, but it wasn't, it was a very cold pool.
No Complimentary coffee

10/10

Exceptional

29 May 2026

Swapandeep

I stayed in ridge point villa.Love the room, kitchen has all the utensils, pots and pans to cook, having washer and dryer in the room is convenient.Bed and sofa bed were comfortable. The amazing view. I would love to try other rooms in next trip. Absolutely recommend everyone to stay at Holiday inn vacations club resort.
Thank you Expedia and Holiday Inn team!

Family_with_children

8/10

Excellent

24 May 2026

Theresa

Clean room in spacious villa. Wish kitchen had a few more utensils etc Coming in at night it was slightly confusing to figure out where things were but the next day was better after finding front desk

Family_with_children

6/10

Pleasant

21 May 2026

steve

So,, you have to be careful where you stay at this resort. Give 4 to 5 stars if staying in main area. Once you go out to the outer buildings 2 stars. Really old and out dated in the outer buildings. Will try not to make the mistake again and ask which area will be staying. So main area is great, if you have to drive back out to main road then bad....

Family

4/10

Poor

18 May 2026

Morgan

My recent stay at the Holiday Club Inn was a bit of a mixed bag. On the plus side, having a kitchen in the room was super convenient, and the bed was surprisingly comfortable. I slept well despite some of the other issues.
However, the room had a noticeable musty smell as soon as I walked in, which wasn't very inviting. The lack of air conditioning was also a major drawback, especially since the weather was warm. It made the room stuffy and uncomfortable. I booked a room with a view, but was disappointed to find that there wasn't any nice view at all.
Another issue was the noise. It seemed like there were hardly any other guests, but the hotel decided to put someone in the room right above us, and they were incredibly loud. It was disruptive, especially in the evenings. Plus, there was rust in the shower, which was pretty unappealing. Overall, the Holiday Club Inn has potential, but needs to address these problems to improve the guest experience.

Partner

10/10

Exceptional

17 May 2026

Mitchell

Stayed here a couple of nights for a wedding. Room was great and the bed was super comfortable. Property is for sure a bit older but well maintained and the kids loved all of the activities offered for them!

Family_with_children

8/10

Excellent

14 May 2026

Hector

Location

Partner

4/10

Poor

12 May 2026

SEEMA

I booked room with view but the one we got had no view. When I complained receptionist said they can't do anything. Carpet was in bad shape. It was smelling.

Family

10/10

Exceptional

08 May 2026

timothy

Good property. Very helpful staff. Always a great stay

Family_with_children

10/10

Exceptional

30 Apr 2026

Catherine

the room has complete kitchen amenities. Very spacoius and perfect for families. We will definitely come back❤️

Family_with_children

8/10

Excellent

27 Apr 2026

Angelene

Unfortunately, I was not able to avail myself to the amenities. The room itself was standard. The bed was hard, the window allowed the wind to howl and there was a 2 inch gap under the main door keeping the room bathed in light. It was clean and the staff were exceptional.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Ximing

Good property! Just be prepared for the elevation of the thin air (7000 feet)!

2/10

Poor

12 Apr 2026

Danielle

Pubic hair in shower, mirrors dirty, and shower was not clean.

10/10

Exceptional

12 Apr 2026

Crystal

Beautiful resort, reasonable rates and great for family's. I wish we would have had more time to enjoy it , 2 days wasnt enough.

Family_with_children

10/10

Exceptional

12 Apr 2026

Shanna

Very nice two bedroom, 2 bath room

8/10

Excellent

11 Apr 2026

Richard

The property is up on top of a mountain. Eating breakfast or dinner and looking out onto nature was great. The outdoor/indoor pool is very small. The hot tubs are located at each tower so not too crowded but they are small. The sauna was not hot enough the first day so we turned it on 30 min prior to using it.The property is very dated and really needs a refresh. The main reason we booked was because of the availability of a tennis court. When we checked in, they said the indoor was out of commission and that the outdoor was not usable. Not sure why since it looked to be in nice shape.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Gabrielle

Great views, amenities, and staff! Perfect family getaway!

Family_with_children

8/10

Excellent

06 Apr 2026

Kat

The check-in experience was pretty awful. We did not realize we were checking into a timeshare. When the woman who we were sent to “to activate our room key” found out that we were not interested in attending the timeshare presentation, she quickly switched to being rude and disparaging. It was not a pleasant start. However, our room was clean and the view was wonderful.

Partner

8/10

Excellent

04 Apr 2026

Anthony

The drive up Kingsbury Grade can be a little dicey at night, but the destination is worth it. The view is like looking out the window of a plane - wild, but cool! The room was great - fully stocked kitchen, dual shower head in shower, fireplace, and cozy. The amenities were good, spa and sauna without having to leave the Terrace. Minor hike uphill to the clubhouse, but that wasn't a bother. Game room with pool and ping pong table were fun, including the arcade. Nice place overall. Of course staying at a vacation club, you got the sales pitch for some extras before you get your room keys. If you want those extras, you got to give an hour and a half of your time. We did it, but didn't sign up for the \"timeshare.\" They will definitely try to rope you in. Know what you are getting yourself into if that is what you want. Otherwise, stick to your guns, just enjoy your stay, get your goodies, and go.

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Laura

Fantastic location within walking or shuttle distance to Heavenly Ski resort.

Amazingly comfortable king size beds and new linens. Rooms were adjoining with connecting hallway , making it great for families. Stunning views of the ponderosa pines and Sierra mountains. Club lounge and jacuzzi amenities were a huge plus for our kiddo as skiing was non existent this 2026 Spring Break.

Pillows and blankets on the living room sectional would have been a nice touch. Room service every 3 rather than 4 days also would have made the stay more enjoyable. And we could not figure out if the periodical loud banging through the day and early morning was metal trash cans on the 3rd floor above us. Please fix the bathroom vents.

Family_with_children

8/10

Excellent

26 Mar 2026

Lynn

Room clean the hotel will be in different buildings make sure the receptionist quite far

2/10

Poor

22 Mar 2026

Alan

Not clean at all my kids got pink eye from sleeping on the couch!!!!!
The staff was rude only one nice receptionist there was rude timeshare scammer guys that kept calling and asking personal questions and super rude and hostile!!!!!
Outdoor pool was not clean!!!! Looked black at inside from all the bugs!
Didn’t go in the spa couldn’t imagine how nasty!!!!
We checked out early due to the hostile guy calling my personal number and the hotel room number!!! We were scared for our safety but not only that my daughter’s eye was so red after our stay we went to the emergency room and they had pink eye!!!!!

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

joshua

Beautiful pool and hot tub at the Cascade building.

Family_with_children

10/10

Exceptional

18 Mar 2026

Steve

The hot tub was hot and the location to t to he lift is hard to beat.

Self

2/10

Poor

17 Mar 2026

Varsha

I booked this hotel because it was mentioned that this is a family friendly property . We were put up in an isolated building far away from the main building .The two rooms we got were on different floors. Next day our keys stopped working , our phones did not work , the building was so outdated that even to enter the room we had to go through an outdated elevator and an open area . There was no one i could talk to when our keys stopped working and there was no way to contact the main building as our room phones were broken(both the rooms) . i called the office through my phone and no one picked up. We had the worst experience and complained to the main office the next day . They then moved us to a new building on the second day of our stay . Why were we put in such a bad building and room when we are paying more than 1300 dollars for our stay . I do not expect hotels.com to randomly assign us bad rooms .It caused so much inconvenience to us as we had 3 kids with us

Friends_and_family Family

4/10

Poor

16 Mar 2026

Swapnil

Didn’t like the housekeeping and front desk support. Stayed there for 2 nights and when entered inside found the floor having leftover stuffs and uncleaned entire apartment floor. They also had left one hoodie in the kitchen counter. When called after checkin the hotel room, they said they can’t send housekeeping service because it was late at night around 11am which I understand but they didn’t help in getting that cleaned throughout our stay for 2 nights. Even the person came and verified that night that the floor was not cleaned and had dirt and leftover stuffs from last customers and said someone can help clean it next day. Next day I called 2 times and texted also the front desk people 2 times. They said someone will come and clean but nobody showed up. Extremely unprofessional and unhygienic property to stay the least. Never considering this property again and it’s hurting brand name of Holiday Inn.

Family_with_children

8/10

Excellent

16 Mar 2026

Alan

The location right next to Stagecoach lodge at Heavenly is amazing. We had a renovated two bedroom room and we thought the room was fantastic. We will come back to this property because of the room and the location.

If you care a lot about the amenties, like the swimming pool then we aware those are quite outdated. The jacuzzi in our building was good, no issues with that. For example, the main indoor pool was not heated even though they claimed it was heated.

Family_with_children

6/10

Pleasant

15 Mar 2026

John

Everything was clean and neat. There is not much of a ski village on the NV side. If we come back to Heavenly, we will book lodging on the CA side where there is more of a ski village with shopping and dining.

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Gabriella

Breakfast is not included or offered. Convenient location. Checking out is seamless. Make sure to leave the pool towels in your room or they will charge you $25 for each one.

Family_with_children

10/10

Exceptional

08 Mar 2026

James

Perfect location and rooms are great, with a bed that sleeps very comfortably!

Partner

10/10

Exceptional

08 Mar 2026

Gaurav

Good

10/10

Exceptional

06 Mar 2026

Michelle

I recently stayed in the Plaza building, and had an awesome time. The condo itself was in great condition and clean. The convenience of being one quick shuttle ride away from Stagecoach was the best. One minor thing was that the single bedroom smelled a bit like smoke, which was odd because the rest of the apartment didn’t. We stayed during winter so there was no need for AC, which was great. We didn’t take advantage of all of the other amenities because we didn’t have time. But we would def return! Also, all of the staff we encountered were polite—including guys who ran the shuttle, they were the best.

Family_with_children

8/10

Excellent

05 Mar 2026

Nikolay

Everything was great overall. The staff was friendly and helpful, and the room was cute, clean, and in good condition. I also appreciated having a full kitchen, which made the stay more comfortable.

The only downside was the building itself, which looks quite outdated. There was also an issue with the heating system - it made a pretty loud, unpleasant noise that made it difficult to sleep properly at night.

Family_with_children

6/10

Pleasant

03 Mar 2026

BARBARA

The skier express was not working for the majority of our stay. We did not receive an invoice prior to leaving the property because the system was down. I still have not received an invoice despite two phone calls. We stayed in the Plaza building. There were times during our stay that only one elevator was working.
Generally, staff were pleasant. There were problems with facility maintenance.

Friends_and_family Friends

8/10

Excellent

25 Feb 2026

SANDY

We were given the privacy we were looking for.
We had a lot of stressful things going on and this was the perfect get away.

Family

10/10

Exceptional

23 Feb 2026

Edmund

10/10

Exceptional

23 Feb 2026

Philip

Villa 1 bedroom was very spacious. Nice big living room. Dining table for six people. Full size kitchen. I needed a spatula for cooking and the workers brought me one very quickly.

Family_with_children

4/10

Poor

23 Feb 2026

Marc

A significant detractor to the stay was the Skier Express tram to Stagecoach lift was non-operational during our entire stay (and according to the staff it rarely is actually working). This benefit of the property is advertised in multiple photos on Expedia and the hotel site, so extremely disappointed it was not available and we had to wait 20 mins + for their overfilled shuttles to get us to skiing.

8/10

Excellent

21 Feb 2026

Jessica

Room was clean but a bit run down, took 3 calls to get an extra blanket for the kids… Super convenient location at Ridge Crest - we could ski down to stagecoach but only because there was tons of snow, then someone walked back up for the car at the end of the day

Family_with_children

6/10

Pleasant

17 Feb 2026

Micaela

We were placed in a building far from the amenities. If you don’t have a car it’s a hike.

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Sandra

The place is clean and comfortable, the restaurant food is good, and the staff is friendly.

Family_with_children

8/10

Excellent

16 Feb 2026

Stacy

The room was clean and big. The resort was in a good spot to get to lifts. We were above Tahoe but it was really pretty. DoorDash takes forever because of the location but otherwise we really liked it and would go back.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Autumn

Gorgeous views from the patio! Extremely clean, organized and inviting living space with a fireplace. This winter vacation at Tahoe Ridge was a great start to our adventures. From the moment we checked in the staff was attentive, polite, and accommodating. The hot tub was located conveniently in the middle of the buildings and easy access for all guest. We will absolutely recommend this place to our friends and family.

6/10

Pleasant

15 Feb 2026

Gurminder

Staff

8/10

Excellent

14 Feb 2026

Kris

The water filter for icemaker needed to be replaced, we called about it when we checked in but it never got replaced, so we had no ice and no ice machine on property

10/10

Exceptional

12 Feb 2026

ROBERT

If you’re a skier, the best thing about this property is the proximity to the Stagecoach lift at Heavenly. The free shuttle picks you up outside your building and it’s a 7 minute ride to the lift. The location is about an hour’s drive to Northstar, Kirkwood and Squaw Valley.
The 1 bedroom villa in the Cascade building was spacious, quiet and had a full kitchen. The outdoor pool and jacuzzi were really nice with great views.

Leisure Partner

8/10

Excellent

10 Feb 2026

Evan

Second time staying here, we stayed in a different tower this year. Previous year we stayed in cascade and this year we stayed in neagle tower. Room was great, some minor maintenance issues such as one of the burners on the electrical stove not working. Broken tile in one of the bathrooms, heater didn’t work great throughout the rooms. We stayed in a two bedroom villa, kids room was always cold even when thermostat was set to 80. The refrigerator was also leaking water at one point, not sure if a something was missing to catch it but had to put a pitcher under the water run off so the food wouldn’t get wet. Aside from those few small things the staff was helpful and positive, loved that they gave games and puzzles to rent. Game room was a great place to hang out for a few hours to entertain the kids, the coloring activity would have been fun if more kids signed up. Best part about staying here is the full kitchen, I like being able to cook a few meals in the room to cut down the cost of eating out. Kids loved the playground as well, next year we will make sure to pack our swim suits and use the jacuzzi and indoor pool!

Leisure Family_with_children

8/10

Excellent

08 Feb 2026

Shin

The hotel was clean & well-stocked. There is a shuttle to and from the stagecoach lift which is very convenient. However, Neil from the hotel key pick up station was rude and left a bad taste during our trip. He tried to push us to sign up for a timeshare presentation and when we said we need time to think about it, he threw our hotel keys onto the table. To make things worse, later in the evening, he came up to me pointing his finger into my face asking if I was ready to make a decision or not regarding the timeshare. Very rude and unprofessional.

8/10

Excellent

08 Feb 2026

Debra

Yes. The rooms were great and well equipped.

The staff was attentive.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Han Jin

Room was clean, had a great view. What stood out was that it was equipped with a washer & dryer that we were happy to take advantage of. Its close proximity to the resort lift made this one something we hope to return to more often. Very happy with the entire stay!

Leisure Partner

10/10

Exceptional

07 Feb 2026

Annemarie

Immaculate and peaceful. If you want peaceful, its there. If you want family fun, its there. This resort can be what ever you want it to be.

10/10

Exceptional

04 Feb 2026

Daniel

Clean room

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Debora

Love it.

10/10

Exceptional

02 Feb 2026

Dmitri

Wonderful staying. Excellent location, close to Stagecoach Lift. Very comfortable apartment.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Mayra

Best great experience for my family of 4. We stayed two nights this winter of January. Villa was clean and had everything we needed. We call for extra blankets and towels and Staff was always fast, checking with us since beginning. We went to 4 jacuzzi in different buildings, emazing views. Shuttle was always available to take us place to place. Lots of activities for kids and adults. Pool water was very pleasant. I definitely would stay again in the future.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Nataliya

Friendly workers, clean room, everything is perfect!

Leisure Family

10/10

Exceptional

01 Feb 2026

jaime

The room was spotless and incredible

Friends_and_family Family

6/10

Pleasant

30 Jan 2026

Christine

After checking in, they had us get our room keys over with this women at a desk, she was very pushy when I told her my husband and I did not want to go to a 90 minute meeting to receive some gifts she was trying to bribe us with. We were very clear that we weren’t interested but she still was pushy. There for we problem will not be coming back which is very sad because we have been in the past and it was great. I think ever since the Ridge was taken over by Holiday Inn Club vacations the quality has gone down. Besides the pushy timeshare women all the other staff were very friendly.

10/10

Exceptional

28 Jan 2026

Clinton

Customer service was outstanding!!! Our room was absolutely phenomenal and we loved all that the resort had to offer. Cannot wait for our next stay!

10/10

Exceptional

27 Jan 2026

Marcelo

Nice place

Leisure Family

6/10

Pleasant

27 Jan 2026

Jeff

Room was ok. Lots of white noise from some unidentifiable source. I used earplugs half the time, the other times I was tired enough that it didn't bother me.
The \"Skiers Express\" thing is one of the dumbest ideas I've ever seen. Just establish a real cat walk/trail down to the lift area! Probably cheaper than trying to keep this thing operational!

10/10

Exceptional

26 Jan 2026

Igor

This is a great hotel. Close to two ski lifts

Family_with_children

4/10

Poor

26 Jan 2026

Douglas

We had an electrical issue in the bathroom during our second night. While my wife was in there showering after the casino the lights and fan just popped and turned off. I called the desk and was told maintenance would be back the next morning. I asked about the location of the breaker box and no one on duty knew.
I guess it's going to be safe. The rest of us will shower in the dark.

10/10

Exceptional

26 Jan 2026

Rao

Staff, Amenities

10/10

Exceptional

25 Jan 2026

Miranda

Excellent Service

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Paul

The fireplace was clutch

10/10

Exceptional

24 Jan 2026

Lucy

Love the texting option

10/10

Exceptional

22 Jan 2026

Dirk

Everything was perfect.

Leisure Friends

10/10

Exceptional

22 Jan 2026

Lifang

Will come back next time

Leisure Family

6/10

Pleasant

20 Jan 2026

Homa

This is a beautiful property and my family really enjoyed the views and the amenities

Leisure Family

4/10

Poor

20 Jan 2026

Dmitry

Many things weren't in order:
Pool was cold
Women's steam room not working
Tram to ski lift out of service

Getting a hold of hotel staff by phone always took a long time on hold or at one point no one even picked up

Leisure Family

10/10

Exceptional

19 Jan 2026

Marina

Very conveniently located close to Stagecoach lift

Leisure Family

10/10

Exceptional

19 Jan 2026

Joastine

We had a great room and great front desk staff

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Norma

The staff and amenities were excellent, and my family truly enjoyed our stay at Holiday Inn Tahoe Ridge. The rooms were well maintained and comfortable. They offer shuttle service throughout the resort and daytime shuttles to Bally’s, which is conveniently located near Heavenly Village. I highly recommend Holiday Inn Vacation Resort at Tahoe.

Leisure Family_with_children

10/10

Exceptional

16 Jan 2026

susannah

Everything was amazing!

10/10

Exceptional

14 Jan 2026

Yun

After reading lots of negative reviews, I was worried my room not meeting our expectations. I booked a two bedroom villa. I was pleasantly surprised upon check in that we got our suite in the Ridge Pointe building. The two bedroom villa is a one bedroom suite with full kitchen and a studio combined. The rooms are renovated with a fireplace and washer/dryer in unit. Bathroom toiletries are decent quality Dove products. The balcony overlook the mountain and ski runs. The views are fantastic. Location is wonderful too. It's 2 minute drive to Stagecoach lift or a 10 minute downhill walk. We didn't need to use the shuttle service. We used the sauna and pool table in the building and enjoyed them too. Service was great when we requested additional blankets. Overall we had a perfect stay because of the building that we were luckily assigned to. So I am giving five stars. I just wish this property advertised with the pictures of what you will really get.

Leisure Family

10/10

Exceptional

12 Jan 2026

Courtney

Hot tub was hot and fire place put out good heat! The place was very comfortable for our weekend stay and the proximity to Stagecoach on the NV lift at Heavenly was fabulous! We didn't need the shuttle bc the place was so close. Would recommend staying here again!

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Margaret

We had a great stay! The suite, staff and view were amazing. We love the close and easy parking. Plus getting to stagecoach lift was fast with the little gondola that picks you up outside your room.

Partner

8/10

Excellent

10 Jan 2026

LORI

The room was beautiful! Complete with a sauna
The hot tub in the cascade building was not working well
The wording of ski in/ski out was misleading

Leisure Friends

4/10

Poor

10 Jan 2026

Evan

Service was way off the mark for the price. Inaccurate information, flubbed attempts to help, and a general lack of hospitality.

We checked into our unit (at the separate check in desk). Told all was well in our building and hot tub was working. Changed into bathing suits with kids and went down to tub to discover it wasn’t working. Called the front desk (is separate building). Received conflicting information on status of hot tub and whether/when it would open. Told to use to tub in another IHG building next door. Walked over and found our keys did not work. Asked for keys that would work. Front desk said someone would drop off keys, then confirmed someone had dropped off keys. No keys were delivered. Then drove over to the check in desk to have keys recoded — which they did. Tried keys on building next door and they did not work. So, drove back to front desk to update coding — third time was a charm.

Asked for a credit or refund multiple times and was offered zero compensation or apology. All the while, vacation club sales reps are calling us trying to strong arm us into attending a timeshare sales presentation. What a ridiculous ask — “buy a timeshare at our hotel that has broken amenities, bad service, and lack of customer care!” What a joke.

Beyond this, room was fine but not great. Non-carpeted floors were dirty, and dishwasher was loud. No coffee filters (though instant hotel coffee with filter was available). No room cleaning.

Not sure what else to say.

6/10

Pleasant

10 Jan 2026

Samantha

Need more amenities inside in all the buildings