Name: Mondior Emperors Palace
Address: Jones Street, Kempton Park, 64, Johannesburg, 1620, ZA

4/10

Poor

14 Jul 2026

David

Very tired hotel that needs an upgrade!

Self

2/10

Poor

26 Jun 2026

Darren

Try booking any where else before booking here.How this hotel is a 4 star hotel baffles the mind. Disgusting rooms got moved to another room due to how bad the first room was , 2nd one was just as bad, had to get our own cleaning supplies to clean the bathroom and room. Staff stand screaming at each other in the hallways with no regard to any of the people in the rooms, buffet breakfast was cold with some of the items visibly there for a long period of time I Wouldn't serve it to my dog . Had a extractor fan in the bathroom that would not switch off and was making a massive noise to which the maintenence teams solution was sticking toilet paper in it and telling us thats all he can do

Partner

6/10

Pleasant

08 Jun 2026

Angel L

Convenient

8/10

Excellent

14 Mar 2026

Louise

Great location for restaurants and entertainment.
Room clean, if a little old fashioned.
Staff helpful and friendly.

Self

10/10

Exceptional

08 Mar 2026

Hilde

Wonderful quick check in and the staff were so friendly from check in to bar to housekeeping and breakfast.

8/10

Excellent

24 Feb 2026

Harriet

The bathroom was somehow shady! The cleaning was not really up to standard

Friends_and_family Friends

6/10

Pleasant

16 Feb 2026

Nana

Check In process took more than 20 minutes because staff was struggling to find my name on their system. He eventually got it after that long.

Business Self

10/10

Exceptional

07 Feb 2026

craig

Staff is great

2/10

Poor

26 Jan 2026

Jean Claude

Didn't even stay there.

Owing to snow falls my flight from Aberdeen was cancelled and the next earliest BA could offer was 3 days later. I wrote and explained and asked if the dates could kindly be changed - got no response.

I booked and had to pay for another hotel.

Leisure Self

8/10

Excellent

03 Jan 2026

Tendai

Everything is walking distance and under the roof, didn’t have to go outside. Loved that about the hotel.
The Spa was excellent from the moment you walk in. I give all the ladies there 10/10.

Leisure Friends

10/10

Exceptional

15 Nov 2025

Johann

So clean and fresh

Friends_and_family Family

8/10

Excellent

05 Aug 2025

Richard

The TV in both rooms did not work

Leisure Partner

4/10

Poor

25 Jul 2025

adnane

Old and tired rooms. Terrible breakfast buffet.
Toothbrush kit and shaving kit available at a cost.

Business Self

4/10

Poor

26 Jun 2025

Elaine

Very underwhelmed with this hotel. The room was outdated and looked like a motel rather than a hotel. Bed was comfy and it was clean, but would not stay here again if I had the choice.

Leisure Self

6/10

Pleasant

10 Apr 2025

Carol

Not a great stay rooms very small

2/10

Poor

21 Feb 2025

Mkhabela

The property has list its lustre that it had, ...having used the location for over 6 years this stay felt different.

Uber drivers used to be able to drive in to pick and drop off passengers.. now one has to pay to enter the promises. The customer service that the staff had had gone....the Shuttle driver couldn't wait for 2 minutes while we picked up our luggage.

This is one facility that i liked in Johannesburg..but all good things come to an end.

Leisure Partner

10/10

Exceptional

20 Feb 2025

Tawanda

The property is near the Airport and its very classy also many restaurants and shops around

2/10

Poor

06 Nov 2024

Rifat

This is probably the most inappropriate $203 I paid for a hotel at the airport which has it turned out The room was terribly small, the TV didn’t work even after they came to change the battery in a remote control and if you call 1010, you would be on the phone for ever for someone to come and give you a hand. It is far away from the casinos and restaurants and so I will not advise anyone to ever book a room in this hotel and Expedia you know better than to advertise this hotel. So if you fly to Johannesburg, do not go there. I had to pay another extra $12 for a private car to take me to the terminal because the shuttle only works from 7 o’clock on. Not happy.

Business Self

10/10

Exceptional

24 Sep 2024

Kathryn

We used the free transport from the airport which was so nice. The hotel was clean and staff were nice. Many dining options as well.

Leisure

10/10

Exceptional

18 May 2024

Trevor

The staff went above and beyond to assist us and to make us feel welcome

Leisure Family

10/10

Exceptional

25 Apr 2024

MARY ANN

Absolutely beautiful. Great service, comfortable rooms, great breakfast. Walk to many restaurants. Close to the airport

Leisure

10/10

Exceptional

20 Apr 2024

MARY ANN

This hotel is elegant! Comfortable and clean. Great breakfast every morning, beautiful garden/pool area just the other side of the casino. Many choices to eat and drink. Best of all is the awesome service in every area of the property. I really enjoyed my stay.

Leisure Partner

10/10

Exceptional

11 Apr 2024

Paul

Quality of service was excellent. Staff is fantastic. Rooms were fantastic. Everything about the facility and grounds are outstanding.

Leisure

6/10

Pleasant

05 Mar 2024

Ray

3 stars for highway noise

The reason for 3 stars, we were given a room by the highway although the hotel was pretty much empty this time of year
We stayed here before and we got a very nice room and no noise
Traffic and noise from it, did not die down until about 1 am, and started again at 5 am. We were very tired but could not sleep

Partner

10/10

Exceptional

29 Feb 2024

paul

good value, excellent hotel amenities, highly recommend.

Leisure Family

10/10

Exceptional

10 Feb 2024

John

Great breakfast... 10 minutes drive from JNB airport.. Lot of restaurants next to hotel.

2/10

Poor

01 Jan 2024

EMMALINE

Bed bugs/dust mite dilemma

Our check was at 3pm, we arrived at 4pm to find out that the rooms were not ready yet. We were asked to return at 5pm and to our disappointment had to wait another 30mins for the reception to receive feedback from housekeeping. Eventually we checked in, and was told maintenance will be coming to fix a leaking handbasin. We walked through the passages that reeked of tobacco smoke!! Rooms are tiny for the price we paid; the worst experience was the tiny little bites we endured soonest we slept on the beds which was most uncomfortable, too soft and wobbly mattress with very thin duvet ; clearly poor quality linen! Hardly slept through the night due to the severe scratching from the dust mites or bed bugs as we couldn’t hear or see one mosquito.

Friends_and_family Family

6/10

Pleasant

12 Dec 2023

Martin

Shower head had not been cleaned in years! At breakfast found hair in several of the dishes. Other than that, the stay was OK.

Leisure Family

8/10

Excellent

22 Nov 2023

Verified traveler

Very good breakfast and location for my purpose (close to airport, to RSA office and CP premises). Availability of diverse resto options at Emperor Palace. Just difficult to access the pool as have to go for a long walk

Business

8/10

Excellent

21 Sep 2023

Duncan Sean

Hotel room was clean and well maintained

Leisure Self

6/10

Pleasant

12 Sep 2023

Neil

First 3 hours after arriving the aircon wasn’t working on a 30° day. At night the speakers outside the main entrance and outside my window and by the lifts played music until 4 in the morning despite multiple visits to the front desk- no sleep! Room next door ordered room service and the tray was left on the floor outside for 24 hours - dirty

Business

8/10

Excellent

10 Mar 2020

Jacqueline

Emperors Palace mondior Hotel

Room OK.. Bit tired but has everything including fridge. Tea/coffee making. Iron. TV etc and full bath with shower. Excellent bedding and pillows.
Great pool at 5 star sister hotel.. Spent a lovely

Friends_and_family Family

8/10

Excellent

08 Mar 2020

Frederic

Needs a better air conditioning
Showers need maintenance

Business

10/10

Exceptional

27 Feb 2020

Verified traveler

Quick response to my reservation booking. My guest were well taken care of

Business Friends

10/10

Exceptional

07 Feb 2020

Eric

Fun, convenient hotel for a JNB transit.

Quick shuttle ride to hotel, although it filled up quickly on a Saturday. Check-in process was quick and staff is friendly. The casino and surrounding restaurants are fantastic as well as the buffet breakfast. We’ve stayed here around 5 times now while transiting through JNB and always had a great experience.

Partner

6/10

Pleasant

05 Nov 2019

Verified traveler

Every time I stay the showers always leak on the floors so you need plenty of towels to mop the water up. The extraction fan in the bath room is very noisy and it runs all the time making it very noisy at night. Everything else was fine. Thanks

Leisure Self

2/10

Poor

26 Sep 2019

John

Totally unacceptable

It was dreadful I reported to the front desk that the air conditioning was not working. They said they would report it to maintenance to come and fix it. At 9.15pm I went in person to the front desk they assured me that it would be fixed. I asked for another room as it was unbearably hot. We waited until 10.30pm and the air conditioning still hadn't been sorted. For the amount of money that was paid the situation was completely and utterly unacceptable.

Partner

10/10

Exceptional

20 Sep 2019

Verified traveler

Right next to casino with at least 12 restaurants, perfect stopover place. Clean and comfy bed, great water pressure!

Leisure Partner

8/10

Excellent

05 Aug 2019

Verified traveler

The staff of the hotel was the best part. always trying to help and making sure I have everything that I need. Very flexible and always welcoming.

Business Self

2/10

Poor

02 Aug 2019

Cecilia

Poor case management

I was charged twice for my room. No one would give me a receipt or come forward with a truthful explanation on what happened. If there is a trainee who has made errors this should be communicated to clients . I now have to wait for 7-14 days for a refund.

2/10

Poor

09 Jun 2019

Tony

Probablynthe worst hotel I have ever stayed at.

Terrible. Easily one of the worst hotels I have ever stayed at. Incredibly bad value for money - this was almost R3.5K for the night. Room was like a box with a dripping toilet. Eventually got moved to another box next to a staff room. Noise all night. Never ever ever again.

10/10

Exceptional

01 May 2019

Verified traveler

Super

Absolutely no complaints,

Partner

8/10

Excellent

30 Apr 2019

Jennifer

Perhaps introduce a car lane for hotel guests at the entrance. Guests shouldn’t have to pay entrance fees if they are a guest at the hotel and can provide proof of hotel accommodation.

Leisure Self

8/10

Excellent

14 Apr 2019

susanne

Convenient, clean and entertaining.

A good hotel, room was a bit small but clean and quiet. Complex included many restaurants and attractions. Great for a stopover.

Partner

8/10

Excellent

02 Apr 2019

Verified traveler

Safe and secure with airport shuttle, indoor area with lots of food choices and on site cinema

Business

8/10

Excellent

26 Mar 2019

Verified traveler

Smallish room, nicely appointed with a good shower. Friendly staff. Hotel airport shuttle ever 20 minutes

Business

6/10

Pleasant

23 Mar 2019

Verified traveler

For the price it is an average hotel.

6/10

Pleasant

23 Mar 2019

Verified traveler

Whilst the hotel was fine, our experience has been soured by a double charge for our room, through both Expedia, with whom we booked, and Gulliver's Travels, who we do not recognise.

We have referred this back to the hotel by email, but after 48 hours have had no acknowledgment.

On our previous stay, a similar double booking was remedied by staff.

Have we been scammed?

Leisure Family

8/10

Excellent

02 Mar 2019

Verified traveler

Convenient to airport with a good shuttle service. Breakfast was excellent.

Access to restaurants also a big plus.

Room was ok and a just a little dated, Couple of old peanut shell on the floor, so cleanliness rating was just average.

Leisure Family

8/10

Excellent

01 Mar 2019

Verified traveler

Well located for us as as a stopover from the airport

Leisure Partner

8/10

Excellent

26 Feb 2019

Ed

fine

Friends

10/10

Exceptional

12 Feb 2019

Eric

Great food and good sleep.

Comfortable bed and a ton of restaurants to choose from in the casino area.

Partner

10/10

Exceptional

27 Jan 2019

Jane

Sinidile at reception was amazing. Excellent customer Seevice and went the extra mile

10/10

Exceptional

25 Jan 2019

M

Close to airport and efficient hotel shuttle service to hotel

10/10

Exceptional

11 Jan 2019

Verified traveler

Wuick efficient. No fuss. Airport transport available

Business Self

8/10

Excellent

06 Jan 2019

sin kit

Wrong room type?

The day we arrived they were fuller booked. I suspect they gave us the standard room (room 305) in stead of the superior room that we paid for, much smaller room.
We question the next day and front desk responded immediately by giving us another superior room (room 301) which is 20% bigger. I believe Hotels.com should challenge the hotel and get a partial refund for that first night.
Otherwise everything is great.

Partner

8/10

Excellent

26 Nov 2018

quigie

Close to restaurants and not far from the Airport....great Buffet breakfast...

10/10

Exceptional

26 Nov 2018

JACKIE

Room comfertable, food good and staff very friendly

10/10

Exceptional

24 Nov 2018

Alice

The stay was great. Thanks a lot.

Partner

8/10

Excellent

20 Nov 2018

Verified traveler

Goid value for money. Great breakfast. I will be back soon.

10/10

Exceptional

03 Oct 2018

Verified traveler

Fun stay

It was fun and just perfect. Ordered room service. Pizza was awesome and double thick milkshake also. Slept well. Thanks a mill!

8/10

Excellent

03 Oct 2018

Verified traveler

Convenient location to airport and lots of restaurants/to do in complex.

2/10

Poor

30 Sep 2018

AB

Ser

4/10

Poor

25 Sep 2018

RajRallan

Check in and check out was a disaster. Both times the staff tries to charge me an incorrect rate. I had to fight for my rate.

The room safe didn’t work and they couldn’t fix it.

8/10

Excellent

22 Sep 2018

Bruce

Sauna

Room was like a sauna and aircon useless.

8/10

Excellent

18 Sep 2018

Denise

Great location. Free shuttles and decent food

Friends

8/10

Excellent

18 Sep 2018

Dante

Hotel next to the Airport and with a complex with a casino and lots of restaurants.

10/10

Exceptional

13 Sep 2018

Boitumelo

Comfortable rooms, clean environment, friendly and very helpful staff, The breakfast is great with a good variety of tasty food.

I had a good experience at this hotel.

8/10

Excellent

23 Aug 2018

Verified traveler

No mention on paper of which hotel inside the Peermount complex. Also Iwas registered as Mr.Iii and they had a hard time finding my booking. Probsby

6/10

Pleasant

05 Aug 2018

MRJF

A very average hotel

I booked a Superior Suite which from the photo on the site was a big comfortable room but was shoehorned into what was probably their cheapest room. No one really cared and they just did what they had to to get by.

8/10

Excellent

05 Aug 2018

Julie

Free airport shuttle,ambiance of hotel & convenience to casino & restaurants.

10/10

Exceptional

29 Jul 2018

Verified traveler

Everything great except free WiFi which only gives you 500 mg. Useless

10/10

Exceptional

24 Jul 2018

Vicki

Convenient, safe, good service.

It was 100% better than what I expected. Everything about this hotel felt right. Service was good (friendly); food was excellent (great breakfast); room was clean and comfortable. It is so convenient to the airport and the shuttle works well. Definitely will be using this hotel again and recommending to my travelling clients.

8/10

Excellent

17 Jul 2018

RG

You owe is for one days booking!!!!!

We arrived early am 16th so they only charged is for one day. Check in was made harder by our late arrival and their lack of english. Ot all was made right and we enjoyed the hotel. I will be contacting expedia for a credit when I get back to Australia in September. RG

8/10

Excellent

05 Jul 2018

LHD

GOOD LOCATION CLOSE TO AIRPORT

HOTEL IS ONE OF MANY IN A COMPLEX WITH A CASINO RESTAURANTS AND STORES

6/10

Pleasant

30 Jun 2018

Gerard

Noisy and no customer care

6/10

Pleasant

20 Jun 2018

Felix

Water from the shower goes to toilet.

6/10

Pleasant

08 Jun 2018

Verified traveler

Poor service despite having good location.

Booked 5 rooms and encounter several frustrations
1) One of the room, door could not be opened by card-key. Every time must call the housekeeper to open. The hotel does not take initiative to change to another until being asked. When asked, the receptionist said 'Please to my Manager'. That is the level of service for 4-stars hotel !
2) Some room does not supply with bottle water ?
3) Bar at the hotel rejected to charge bill to room. I have to go to reception counter to get authorization by myself before they agreed. The staffs is behaving like customer while the guest have to settle all issues by themselves.

10/10

Exceptional

30 May 2018

Verified traveler

Perfect location

10/10

Exceptional

21 May 2018

Robert

The hotel was great! Good food, close to the airport and casino on site!

8/10

Excellent

14 May 2018

Verified traveler

convenient for airport with hotel shuttle every 20 minutes

10/10

Exceptional

10 May 2018

Robert

Nice hotel-casino-restaurants

Very friendly and helpful staff-great breakfast included

10/10

Exceptional

05 May 2018

Esther

Amazing hotel experience. I didn't realise this was part of a complex of hotels - there were 16 restaurants to choose from and a variety of cost options, although I packed in enough at the included breakfast to only need one other meal per day. I had 3 days that I needed to stay here waiting for an overseas package - I went to the movies (as they have an excellent and comfortable movie theatre), the casino to play the tables, the gym to work out (although this could have been better equipt) and the spa.
The staff were friendly, the place was very clean and comfortable. The only downside was room was a bit smaller than I expected - usually I like enough room to put my yoga mat down and stretch out (i don't expect to be able to stretch out in all directions, but there wasn't enough room at the side of the bed to stretch at all).
Overall really great though

6/10

Pleasant

03 May 2018

Spike

Handy location.

Handy location for the airport. Plenty to eat, good buffet breakfast and connected to the casino food court.

Windows are shocking, we had two rooms none of the windows closed properly and the double glazing is not what I would expect from an airport hotel.

Aircon worked well in only one of the rooms and one TV had a full selection of HD channels while the other was like watching a bootleg VHS from the 1980s.

There are plenty of hotels near JNB. Choose carefully.

8/10

Excellent

10 Apr 2018

david

Great near the airport stay

Lots of good restaurants, beautiful properties and pools in the complex. Great service. Be sure to check out the Barnyard Theater inear the Casino

Partner

8/10

Excellent

01 Apr 2018

heather

Great hotel

Very good in all aspects especially as I was a lady on her own. TV channels could be expanded. Staff outstanding. Breakfast excellent. Al la carte mediocre. A very pleasant stay overall.

8/10

Excellent

28 Mar 2018

Verified traveler

Good hotel connected to the main building & casino

4/10

Poor

11 Mar 2018

Sally

Having stayed just two weeks before we were looking forward to our visit. The first visit was brilliant but the room allocated on our return was dirty, the windows broken, couldn’t lock the safe, noise from the lift at first reception was a bit dismissive but moved us to a clean room where everything worked

Partner

8/10

Excellent

11 Mar 2018

Sally

What a difference a couple of weeks makes

Our first stay was excellent I am afraid our second, two week’s later was awful

Partner

8/10

Excellent

08 Feb 2018

Verified traveler

Nice Hotel

Nice hotel, smallish showers, need new shower heads that can adjust pressure. Overall nice stay

10/10

Exceptional

31 Jan 2018

Bill

Nice hotel close to the airport with a shuttle.

The hotel is located near the airport and a reliable shuttle delivers you within minutes. There is a wonderful food court next door with several great places to eat. Th ebreakfast is wonderful as well.

8/10

Excellent

27 Jan 2018

Jane

All was well with our stay but we did find the room rather small. The breakfast was very nice with a good selection of foods, Handy airport/hotel free shuttle. Emperors palace has a great selection of restaurants and entertainment.

Partner

10/10

Exceptional

06 Jan 2018

Warren

Great place, stayed twice

Used it a couple of times for its proximity to the airport and it’s free shuttle and would definitely stay again. Staff are friendly, check in is fast, rooms are comfortable and clean, WiFi is fast and breakfast was included and very huge

Partner

6/10

Pleasant

28 Dec 2017

Verified traveler

Close to the aiport, like many others

The lady at the reception was very nice and professional, but she was the only staff we crossed that was like that.
Although the shuttle is free, drivers will ask you for tip every time. the shuttle times are not reliable and calling to the hotel to request for informaiton is not helpful, they will answer agressively and give contradictory answers, like there are no more shuttles today or the shuttle is on its way in the same sentence.

4/10

Poor

01 Dec 2017

David G C

Expensive and staff not friendly.

Hotel price expensive compare to other international Hotels with same rating. Poor service from staff at breakfast. It seems that you must be very great full to receive Coffee. Not friendly at all.

8/10

Excellent

16 Nov 2017

Vanessa Geoffrey

Good comfortable Hotel with friendly staff

The overall stay was good on most counts. Excellent staff member on checking in! Neat, comfortable room. A good selection of restaurants to choose from and an exciting casino with an amazing verity of slots to play.
The not so good points as follows: 1) no top sheet on the bed - it was either the duvet or nothing, the duvet was too hot and nothing was too cool, we like to have a sheet to pull up if cool 2) the breakfast had a good selection, but there were a few problems in this area a) the regular bacon was extremely chewy, I don't know why that should be and i found it most strange - perhaps I should have selected the crispy option of bacon on display.b) the staff frying the eggs seemed efficient in her duties but the egg she served me broke on the hot/grilling plate and I presumed she would give me one of the others that were almost ready (she had quite a number of eggs on the go at that moment) however she continued to serve me the egg with the yellow of the egg dripping out all the way to my plate - I accepted this without causing a scene as there were a lot of people in the queue c) the labelling of the food on display - First error was the \"Haddock\" was actually Kippers! The second was the cauliflower - there was no warning or signage that this was cooked in an EXTREMELY hot sauce! We both eat HOT/Spicy food, hot curries (Vindaloo) & Hot Peri peri dishes - and this spoilt the breakfast overall - a person with a low tolerance could have had a serious problem!!

6/10

Pleasant

08 Jul 2017

Ahmed

Close to the Airport-Good for one night

We chose this hotel because it is close to the airport and next to a shopping mall and some restaurants.

We stayed for one night as the next day we had to drive to Kruger National Park. It is close to the highway N12 that leads to Kruger National Park and just 5 minutes from the Airport.

The rooms are old and very small but clean. Breakfast was average. The hotel staff were good and nice. Parking is availabe and walkable.

8/10

Excellent

25 Mar 2017

Cathy

Very convenient

We have stayed a number of times. We have always found the staff very friendly and we enjoy the fact that we don't have to leave the premises for dinner, there a number of restaurants within the building. We have only ever used it for one night stay on way to or from the country. The breakfast is great! The shuttle from and to the airport is also available free of charge. They will also hold your luggage if you need that.

10/10

Exceptional

18 Mar 2017

stumpy

Hotel close to the airport, which was important.

The breakfast very good with a wide range to choose from. It was central to all the restaurants and casinos.

8/10

Excellent

02 Jan 2017

Valerie

New Year' Eve at Peermont Mondior Emperor's Palace

Checking in was disappointing.We occupied our room almost 1.5 hours after arrival.Problems with linen and guests booking out later than usual.Medical services a great plus

Family