Name: D'oreale Grande Hotel Emperors Palace
Address: Jones Str. Kempton Park - Johannesburg, 64, Gauteng, 1620, ZA

10/10

Exceptional

21 May 2026

Shalen

Beautiful place with excellent staff and lots of food choices

Partner

10/10

Exceptional

14 May 2026

Shalen

Close to Airport and excellent choices of Restaurants and the staff is amazing

Family

10/10

Exceptional

12 Apr 2026

Hugh Douglas

Have stayed at hotel 5-10 times. Very convenient to airport, nice property and staff, and will continue to book when traveling thru Joberg.

10/10

Exceptional

13 Mar 2026

Andy

.

Self

10/10

Exceptional

16 Jan 2026

Gurveer

HIGHLY RECOMMENDED!!!!! Beautiful luxury resort

Business_and_leisure Self

10/10

Exceptional

17 Dec 2025

Lucille

Everything was amazing! Staff was friendly and helpful, room was amazing. Everything worked.

(I might ask for a bit more tv channels, felt like there were too many sports channels)

But thats just me 😅

Thanks again for a wonderful stay xx

Partner

10/10

Exceptional

01 Nov 2025

Manish

Amazing hotel

Business Self

10/10

Exceptional

19 Sep 2025

gabriele

Perfect for the night before our transatlantic flight.
Convenient, free airport shuttle, choice of restaurants, nice bar.
We were very happy

Leisure Partner

10/10

Exceptional

07 Sep 2025

Tendai

Very clean and neat. Spacious rooms, convenient of you have an early morning flight free shuttle service every 30 mins to the airport.

Leisure Self

8/10

Excellent

10 Jul 2025

Alessandrea

The staff were very friendly and helpful. The breakfast was very good. Unfortunately we had rooms right above the reception which was an open rotunda and early in the morning they were vacuuming, polishing the floors and talking loudly which woke us up.

Leisure Family

10/10

Exceptional

21 Jun 2025

Monica

Perfect hotel near the airport

Great hotel and wonderful staff. Breakfast was excellent.

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Paul

Wonderful property, while my stay was short it was a nice visit.

Leisure Friends

8/10

Excellent

31 May 2025

JAEPHIL

Shower booth needs to be fixed. Water leaked.

10/10

Exceptional

30 Apr 2025

Eliana

Amazing stay, thank you

10/10

Exceptional

28 Mar 2025

Hugh

Close to airport. Nice accommodations. Casino connected to hotel. As are many restaurants. Have stayed at hotel many times and will continue to do so.

Business_and_leisure

10/10

Exceptional

26 Mar 2025

Eliana

Absolutely fantastic in every way

Leisure Family

10/10

Exceptional

01 Dec 2024

Lorraine

Great property, room spacious and attention to detail impressive.
I would recommend this hotel

Leisure Partner

10/10

Exceptional

01 Apr 2024

Douglas

Have stayed at this hotel numerous times. Convenient to airport and staff is friendly. Didn't hurt that they upgraded me at check-in!

Business_and_leisure Self

4/10

Poor

27 Mar 2024

Christian

I did booked the President suite and we have been given a standard room when we arrived at 15h30!
It was Orly at 23h45 that we were given the President suite.
Not what you expect and definitely not professional.

8/10

Excellent

04 Jan 2024

David

Not great if you don’t gamble.

Vegas style resort, less than 10 years old, but starting to show wear. Staff were wonderful, but some things took longer to arrive than you would hope. Not much to do if you don’t gamble. Reign was good food, and food court in complex.

Partner

10/10

Exceptional

29 Nov 2023

Gerhard

Nice and convenient close to every thing.

Leisure Self

10/10

Exceptional

19 Aug 2023

Aurora

Beautiful hotel, friendly staff and a great restaurant.

Leisure Friends

10/10

Exceptional

10 Jul 2023

Allen

The whole property was great! We just wish that there were USB outlets available

Leisure Partner

10/10

Exceptional

10 Jul 2023

Sandra

Ease of check in. Location great. Transportaion service good and safe

Leisure Friends

10/10

Exceptional

27 May 2023

Michael

This is a wonderful place to stay for an overnight or extended stay, business or pleasure. Walkable dining and casino. Safe. My only wish would be an update of the fitness facility. Tired equipment and treadmills did not work.

Business Self

4/10

Poor

27 Feb 2023

Thomas

Seriously Poor

This hotel is seriously tired/in need of updatating.
The service is absolutely woeful.

Business

4/10

Poor

15 Feb 2023

Patrick

Never been served a cold burger before in a restaurant. The kind waitress tried to get the maitre in charge to deal with the matter, but his reply was that he was busy with more important matters to have time to deal with me.
Might have been the case, but the attitude tells even more.

Business Self

6/10

Pleasant

29 Dec 2022

Sutton

The property was clean.
The staff are not willing to assist/go that little bit out of their way in terms of room service. No porter assisted on arrival. The breakfast at Reign restaurant was terrible. Lack of qualified waiter. Bread given as toast with extra well done eggs when Sunny Side soft were requested. No mushrooms, substituted with bake-beans :-( A lot more and they were not even busy at the time. Terrible service. Requested manager to no avail.

Leisure Partner

8/10

Excellent

18 Dec 2022

Yolandi

Beautiful hotel.

Friends_and_family Family

10/10

Exceptional

01 Sep 2022

Christopher

Room are pretty nice. Convenient and close to airport.

Leisure Self

8/10

Excellent

29 Aug 2022

Verified traveler

Our stay was good. Just that the sleeper couch was very uncomfortable

Friends_and_family Family

10/10

Exceptional

25 Jul 2022

Fiona

Beautifully appointed and fabulous service!

Leisure

2/10

Poor

21 Jul 2022

Sean

Tired and over priced

Restaurant and bar under reconstruction which they did not mention on website.

Water pressure and temperature in rooms are terrible.
Gym is ancient . Terrible value for price paid.

Business

4/10

Poor

21 Jul 2022

Heather

What a bummer paid for a 5 star hotel and got a room over a jackhammer. They are doing major renovations and the place is super loud. We literally had room right over the area they are working on and the hammering started early. Restaurant is closed and they send you to a casino for breakfast.. at least you can get wine for breakfast.

Oh and the water In Tub was green and you can’t see through it.

Nicely mentioned these issues at check out and the only response was sorry. Still charged the full price

Sheets are awesome and a great shower

Leisure Partner

8/10

Excellent

10 Jul 2022

Daniel

Very convenient for travel.

Leisure Friends

10/10

Exceptional

07 Jul 2022

david

All Around Excellence.

Excellent all around. Good value. Splendid rooms. Very reasonable dinner prices.Friendly and helpful staff

Friends_and_family Friends

2/10

Poor

06 Jun 2022

Paulo

The property had a nice view during breakfast of the pool area. But overall the property was a disaster for the price. The heater for the room was set at one temperature couldn’t control it so it was extremely hot in the room. Attempted to take a shower there was no hot water. Called the front desk and there was no concern about that, staff was incompetent

Leisure Partner

8/10

Excellent

01 Jun 2022

Harry

Lovely pool and outdoor area. Great dining options.

Leisure Self

10/10

Exceptional

25 May 2022

Tracey

5 star service. Excellent

Leisure Family

10/10

Exceptional

16 May 2022

Karen

The decor is beautiful.

Leisure Friends

10/10

Exceptional

07 May 2022

Marcus

Nice stay

Business_and_leisure Self

10/10

Exceptional

06 May 2022

Steven

The staff were friendly and helpful. Convenient location and shuttle service to the airport.

Leisure Family

10/10

Exceptional

25 Apr 2022

Glen

Property maintained to very high standards. Room really comfortable and had everything needed to make it a really comfortable stay.

What set it apart was the staff. Cannot single any individual out they were all extremely friendly and efficient

Leisure Self

8/10

Excellent

18 Apr 2022

EVONNE

I think I expected a little more given the opulence, but overall the hotel and facilities were great. Room was a little outdated but fine for my stay.

Leisure Self

10/10

Exceptional

07 Apr 2022

Shawn

Beautiful hotel, very convenient location, wonderful staff, though their app could use a little more development. We placed an order that was not received and there was no way to view our order. Additionally, it wouldn’t pull up the menu options on my iPhone.

Leisure Partner

10/10

Exceptional

23 Mar 2022

David

Excellent staff.
Friendly and eager to help.
If I come back to Johannesburg, I will stay here.

Business Family

10/10

Exceptional

23 Mar 2022

Cathey

Convenient to the airport and free shuttle. Limited shopping. Hotel restaurant is very good.

Leisure

10/10

Exceptional

04 Mar 2022

Sandra

Friendly and quick

Leisure Self

6/10

Pleasant

27 Feb 2022

J Moore

Shameful Behavior

There were three or four patrons in the lobby bar that were basically “screaming “ for two hours nonstop. A number of other patrons left in disgust. The staff never said a word.
That alone , is enough for me not to return.
There are a number of decent choices in Sandton.
Also, the shuttle stops running at 6 pm.
I have stayed Ed there several times in the past , it “no mad”

Self

2/10

Poor

31 Jan 2022

Patrick

Don’t feel safe

My iPhone charge was taken from the room!

Partner

6/10

Pleasant

30 Jan 2022

Melissa

Convenient for the airport - though you can’t rely on getting a taxi. Charming staff and mostly efficient (not all proactive in the dining room though). Rooms are somewhat dated and it is a bizarre setting amongst the tired casino area. Good selection for breakfast.

Leisure Friends

6/10

Pleasant

19 Jan 2022

Melissa

Charming, helpful staff. Tired glitzy gold and brown decor but it is a casino hotel. Convenient for the airport so it’s good for a one night stopover.

Leisure Partner

8/10

Excellent

21 Dec 2021

Robert

Okay a bit dated. Had confusion upon departure regarding bill for breakfast when we were told at check in that it was included.

Leisure Partner

10/10

Exceptional

13 Nov 2021

Verified traveler

Great facilities. Friendly and helpful staff. Amazingly comfortable bed

Leisure Partner

10/10

Exceptional

29 Aug 2021

Bei Bei

Breakfast was excellent. Staff was friendly and the facilities were beautiful. Hotel is also connected to the casino which made going to the restaurants very easy.

COVID protocols were followed, everyone wore a mask at all times and everyone coming into the hotel was screened.

Would come back again and recommend to family/friends.

Leisure Partner

6/10

Pleasant

29 Aug 2021

Verified traveler

So so…

Was accommodated with an early check-in after a long haul, which was greatly appreciated. Safe in room didn’t work due to low batteries. Hot water in shower wasn’t consistent, so got unexpected bursts of cold water (invigorating!). Floor lamp wasn’t plugged in, nor was there an available plug point for it anyway unless I wanted to drag it across the room. Bed was super comfy. Breakfast was good. Restaurant service overall was excellent, but someone should tell the hostesses to get off their cell phone chats to be more present to the customer (happened at dinner and breakfast).

Self

6/10

Pleasant

22 Aug 2021

Verified traveler

I understand the curfew limited things but communication on the limits could have been better. Bar and restaurant staff took way to long to acknowledge/take order despite nearly 1:1 ratio of staff v customer. Hotel basics: if you book a double bed, you want a double beds. I love my friend but we don’t sleep together. Taking an hour to sort that out after returning downstairs 3x so housekeeping could exchange our keys was beyond frustrating. The fact this delayed us after curfew so we couldn’t get a decent dinner was salt in the wound. Shower also had extreme temp changes despite not moving the setting/dial. Again, I get curfew limitations but the majority of these issues were basic hotel expectations.

Leisure Friends

2/10

Poor

23 May 2021

Tiana

Bad service

The experience was not good, called room service and placed an order it never came was told to be patient..it is the next day and we still never received the order...When making the booking the booking said two double beds however we got a room with 2single beds pushed together and a sleeper couch..very disappointed with the service

Friends_and_family Family

10/10

Exceptional

21 Apr 2021

Verified traveler

Great location. Attentive staff. Clean. Breakfast very good with variety for all

Leisure Friends

10/10

Exceptional

15 Apr 2021

Verified traveler

The hotel is impressive, decorations, paintings & impressive set up.
The personnel is awesome & restaurant staff is very attentive.
The breakfast is complimentary & variety of plates to chose from. Excellent in all aspects !!!

Leisure Self

2/10

Poor

29 Mar 2021

Coenraad

Horrible Stay

We did not get the room as shown in the advert. There was no gowns as advertised, and no blackout curtains or turndown service as advertised on the website. Their excuse: COVID19. How they put these 2 together only they know. Why do they serve us with towels and bedding and cannot supply gowns only their minds can tell them.

The waiters have absolutely no training as they do not know the difference between butter and margarine and they cannot take a proper order for breakfast, which needless to say was served at ice cold temperatures. This happened every day we stayed at this place. The chefs probably bought their certificates somewhere because they also do not know the difference between a medium and raw egg and for sure their \"daily fresh baked scones\" was not fresh and not even 1 cm high. A 5 year old will do better than that. The food preparation and taste was horrible and we will not give this to our dog at home.

This place is so focussed on the Covid rules that they totally forget they are dealing with customers and human beings who still need a service.

Never ever will this place see us again.

Partner

8/10

Excellent

25 Nov 2020

KEITH

I was surprised !

I was surprised that the drains at the shower were \"partly blocked\"causing a flood in the bathroom

Business Self

4/10

Poor

05 Nov 2020

Rowena

Poor service. Badly managed breakfast area. Rooms are dated. Front desk not interested to help. Decent hotel but poorly managed.

Friends_and_family Family

2/10

Poor

31 Oct 2020

Kasim

Bad experience

I dont want to stay any more service is very bad you will wait for 2 hour get service
And people they are very rud especially restuarant maneger she was very rud

They dont have enough table to serve people in restaurant thats why you have to wait in queue for 1 hour to get serve

And they dont have enough staff even

It was a very bad experience to stay in this hotel

Business

6/10

Pleasant

28 Oct 2020

Bruce

Could e batter

Room needs updating. shower head leaking and weak

Business

2/10

Poor

29 Sep 2020

Betty

bad service

I booked dinner at the restaurant and the service was terrible and did not even have breakfast as all the customers were complaining about the service. Will never go back there

Partner

10/10

Exceptional

13 Mar 2020

Pritchard

Too much positive to list.
Very convenient and comfortable for the airport when waiting for connecting flights

Leisure Partner

10/10

Exceptional

15 Jan 2020

Joubert

Awesome place

It was awesome I had a wonderful stay and will definitely go back

Business

6/10

Pleasant

03 Oct 2019

Sven

Good hotel - but not well managed

I think that this hotel does not have very service-oriented staff -and if something can go wrong it does. Had to go 3 times to the room before the room key worked..
The bar and restaurant I like a lot - completely different attitude.

8/10

Excellent

14 May 2019

Muriel

Las Vegas style airport hotel in Jo'burg

We felt this hotel was somewhat overpriced. We chose it because of its location as an airport hotel for O R Tambo at Johannesburg and that worked out well as they have a free shuttle bus with luggage van every 15 minutes in each direction. The distance between the airport and the hotel takes about 10-15 minutes. The hotel complex is huge as it includes a few other less glamorous accommodation options in the Peermont brand and a casino (The Emperor's Palace) and a monster food court called The Emporium. However, that's it. No shops or local life. We took the Gautrain from the airport into the city and would recommend that as fast, safe and clean. No need to take the private driver option offered by the hotel for twice the price. Food at the hotel is very disappointing and the dining room was incredibly noisy and chaotic. The concierge desk was hopeless. Couldn't even provide a map. If you go in warm weather, the pool and garden were excellent way to pass the time. Other great experience for a free day is the Cradle of Humankind between Jo'burg and Pretoria.

Partner

8/10

Excellent

13 Apr 2019

AB

I wasnt happy with my room as what I saw was bigger and better

2/10

Poor

26 Feb 2019

Verified traveler

Downgrade

After arriving at the hotel, they told me the hotel is full and I’d be transferred to the Mondior.. Mondior is a 4 star hotel and d’oreale 5.. when checking out I paid a relative high amount compared to if I’d booked it with hotels.com. After complaining only got a small discount.. all with all not good experience..

2/10

Poor

23 Feb 2019

Verified traveler

Fake advertisement I paid for a classic king room and I end up into a small room far different from what I saw on the pictures.
Hotel is old smells horrible at the corridor ...

I would rather stayed at Mondior or metcourt way better than d’orale

Leisure Family_with_children

2/10

Poor

22 Feb 2019

Verified traveler

I did nt get to see much as they didnt honour my booking

Business Self

8/10

Excellent

16 Feb 2019

Thiago

Great stay - nice hotel for family trip

Very nice hotel and service. Food a little disappointed.

4/10

Poor

21 Jan 2019

Kurt

Room was not Ready until 4PM. Pool was out of order and under construction, Breakfast was a disaster, Lunch was not to great either. Room was not to clean

Partner

10/10

Exceptional

12 Jan 2019

Verified traveler

Professional, courteous staff, helpful but not intrusive

Leisure Family

8/10

Excellent

18 Dec 2018

Angela

Great spot to stop over in the way to fly out

Family

8/10

Excellent

05 Nov 2018

Verified traveler

Mostly loved it but Wifi that is a life line was poor. You could only get workable wifi in the lobby and it is not secure so shifting money and personal information is a no go zone.

10/10

Exceptional

29 Sep 2018

George

Good spot close to the airport

Dated but clean & comfortable.

Surprisingly quiet & a very good spot for an overnight stay when in transit at OR Tambo Airport.

Our anniversary & they went out of their way to make the room nice & also left a complimentary bottle of bubbly.

Would happily stay again.

Partner

10/10

Exceptional

11 Sep 2018

Verified traveler

It was a great hotel. Clean and classy. Good breakfast buffet.

6/10

Pleasant

20 May 2018

Dirk

Old world charm in desperate need of an upgrade

We spent our wedding night at the D’Oreal. The event was made very memorable with a complimentary bottle of MCC and an abundance of gorgeous rose petals. Very special! The room was smaller than the one booked. (It was cheaper so this was ok) There were also no usb or european plugs to allow for cellphone charging whis is unacceptable at a 5 star establishment. The room was also not entirely sound proof as we could hear our neighbour banging around, doors opening an closing. Lastly the room is furnished with a pod coffee machine but only with two decaffeinated coffee pods.

Partner

8/10

Excellent

12 May 2018

Verified traveler

Good hotel, close to the airport. No complaints except for the housekeeping staff was slow to respond to my need for soap/shampoo as there wasn’t any in my room. Eventually, found someone in the hallway who got me some, but housekeeping never came.

10/10

Exceptional

12 Apr 2018

Verified traveler

close to airport

great place to stay and do things from. within complex are CASINO, many resturants and shops. dont need to leave complex.

8/10

Excellent

10 Apr 2018

Ankush Ashokrao

Excellent

It was excellent stay, places near vicinity is very good.

10/10

Exceptional

16 Jan 2018

Taffy

Always a wonderful stay

Absolutely love staying here from the staff to the rooms to the breakfast... I would like to give a special thanks to front desk staff Keneilwe who went above and beyond to ensure our stay was pleasant we where travelling with our kids and she took great care of us. We requested late check out as we had a late flight and we where offered a complimentary late check out. We stay here everytime we travel and will continue doing so

10/10

Exceptional

14 Jan 2018

Maria

It was our first great experience in South Africa

Conveniently located, great facilities, the staff is superb

10/10

Exceptional

08 Jan 2018

Verified traveler

Conveniently locateded. Staff always smiling

Came at the right time, were able to see the Christmass lights while being a guest.

6/10

Pleasant

26 Nov 2017

Verified traveler

Standard american hotel in South Africa

We stayed here to blow the last of our money in the casino located within the complex, so mission accomplished but the hotel was a bit of a let down. We booked the cheapest room (twin) which was still a little pricey but we weren't expecting too much from this stay. However, the room was a little dirty upon arrival and we had to move furniture to get to the (working) power outlets. We had to boil the kettle on the floor as it was the only SA power supply working and had to charge the mobile device in the bathroom due to the euro power also not working. The breakfast was a free for all queuing for some time for food items and the cooked food (bacon and sausage) were cold. The serving staff were very friendly but then there seemed to be supervisors walking around who were not. As I walked to my table with a plate of food a lady shouted from another doorway where I was going with the food when I was just walking to the table we were allocated. We did achieve our goal in the casino and were helped with a late check time but the hotel itself was disapointing.

Partner

10/10

Exceptional

21 Nov 2017

Feejeegal

Great for a short stay.

Close to airport and a complementary shuttle. Great comfort and walking distance to a large food court. Room service and bar costs are very reasonable.

8/10

Excellent

01 Nov 2017

Sanpie

Well Maintained

Older facility but well maintained with exceptional staff. Open areas such as coffee shops and breakfast area small but well stocked. Inside access to Entertainment Center.

10/10

Exceptional

24 Aug 2017

Logan

5 Star Hotel

Hotel is exceptional, truly 5 star. Breakfast is great and overall service is really good, highly recommended

Partner

8/10

Excellent

07 Aug 2017

Benhard

The stay was fine. The telephone for room service was wrong had to walk first to reception to get the new no before ordering food

Family

10/10

Exceptional

15 Jun 2017

Rares

Good location for overnight close to the airport

Conveniently located close to the airport (shuttle every 20 min). Lots of places to eat, but not much to do except gamble. Nice hotel, elegant, clean, good service.

Partner

8/10

Excellent

31 May 2017

craig

Great stay

Great service lovely room a bit noisy at night but lovely stay

Partner

8/10

Excellent

14 Nov 2016

Simon

Nice hotel close to OR Tambo airport, but not on i

This hotel is conveniently located about 5 minutes drive from OR Tambo airport, which good highway links to most locations.
It is based on the Emperors Palace complex ( casino / restaurants / shops ) which are all within a short walk. The rooms are clean, comfortable, and have the usual facilities required for business travelers ( free good wifi ), satellite tv and tea / coffee making facilities. As the hotel is located in an area with external restaurants etc, what is available in the hotels is slightly limited in the way of food. There is a restaurant, but not really much for a quick bite unless you want room service. External restaurants are only 5 mins away so not really a problem unless you do not want to go out.

8/10

Excellent

28 Jul 2016

Kim

Near to the airport and business area.

The best hotel in the area.

4/10

Poor

12 Jul 2016

Belinda

Took half an hour to check in, totally unacceptable, we had a function that evening and left us no time to get ready. No one seemed to really care. Queued for breakfast the next morning too, only to find out they were full, had to eat in the foyer!

8/10

Excellent

11 Jun 2016

Verified traveler

Perfect Start

We started our 14 day trip to south Africa trip here, it was perfect. We were suffering from jet lag coming from the states and wanted a place that we would have the ability to stay up to local time. The bellhop arranged a taxi to drive us around in the city, we had an amazing meal right in the hotel with five star food at a reasonable price and we finished by playing roulette. The room was comfortable with balcony over their fountains and the staff was friendly. Perfect way to start our adventure!

10/10

Exceptional

23 May 2016

Peter

Enjoyable stay! Pleasant stay and service of the best quality. will certainly come again.

Partner