Name: Novotel Nadi
Address: Namaka Hill P O Box 11133 Nadi Airport, Nadi, FJ

8/10

Excellent

04 Aug 2026

Kali

No complaints it was all good

6/10

Pleasant

03 Aug 2026

Ratu Wame

Awesome breakfast

10/10

Exceptional

29 Jul 2026

Amy

Love our short stay here at Novotel staff were lovely very helpful. Would definitely recommend if you need a place to stay in Nadi.

8/10

Excellent

23 Jul 2026

Marcus

Comfortable and close to the airport.

8/10

Excellent

21 Jul 2026

Christina

My room wasn't clean when I entered! I have a habit of wiping down the counter tops etc and there was a lot for dirt and grime!
And the worst was that at 3:55am I was awoken by the sounds of people very loud .. talking and laughing and moving things around! I complained .. I actually called the the front desk! I went outside twice! No one bothered to check-in with me to see what issue was! Extremely dissatisfied and disappointed!

Self

6/10

Pleasant

14 Jul 2026

Manpreet

The rooms need updating and better cleaning.

Family_with_children

2/10

Poor

14 Jul 2026

Balwinder

The staff, service, and breakfast room, unpleasant.
On Sunday evening, the water shut off for all the units; the staff kept saying and telling us that the water would be back up and would run, and that never happened. We had to find another hotel, and we moved out in the middle of the night with our kids. This place is Horrible to stay at; the staff is unfriendly.

Family_with_children

4/10

Poor

10 Jul 2026

Dawn

The staff was very nice, the food was fine but the menu was the same everyday. The rooms can use a good upgrade, especially the bathroom, and sadly there was roaches in my room.

Family

6/10

Pleasant

08 Jul 2026

Harpreet

Expedia’s photos are very misleading for the rooms. The rooms were more run down than the photos. Would not have booked if photos were accurate.

Breakfast was pretty good. Gym and pool were good. The common areas were maintained better than the rooms.

Family_with_children

4/10

Poor

25 Jun 2026

Areshna

If I can give the room 0 star I probably would. Room, bathroom, sheets and glass were so dirty.
definitely needs some maintenance.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Sushma

Perfect location,nice, environment,clean surrounded by nice view,I enjoyed my stay and staff was friendly.

Family

2/10

Poor

03 Jun 2026

Dheeraj

Rooms are in poor condition , not worth the money

Partner

10/10

Exceptional

01 Jun 2026

Be

The hospitality is top tier. Fijian people are the nicest people I’ve ever met. We had a wonderful stay. The food in the restaurant was great ( definitely recommend the Fijian Lamb curry and the Lamb tikka ) the breakfast was also really really good !! The room is cleaned and spacious. This hotel is great, super close to the airport!! The staff were wonderful :-)

Friends_and_family Friends

4/10

Poor

20 May 2026

Joe

Novotel Nadi is terribly run down to the point where Exe

10/10

Exceptional

16 May 2026

Saula

Staff were nice and helpful to my Parents.

Family

6/10

Pleasant

02 May 2026

Nishant

The staff were extremely helpful and welcoming, which we really appreciated. However, the facility itself is in need of a significant upgrade. Our bathroom did not meet expected standards the shower had very poor water flow, and when set to hot, no water came out at all. As a result, we were forced to take cold showers, which was quite inconvenient.

Considering this is a 4-star hotel and not a budget option, we expected a much higher standard of maintenance and overall quality.

Family

4/10

Poor

01 May 2026

Judith

Very old and dated , bathrooms were shocking , but the water was hot and showers good .
Comfy bed . Good breakfast .
Not somewhere you would want to spend more than one night .

Partner

10/10

Exceptional

28 Apr 2026

Estefania

I can't understand why this hotel don't have better reviews. Is just so great, so peaceful, full of garden, the breakfast is so good and the staff is just so kind, always willing to assist you. I lost my phone and the help me to find it. Always smiling.
Also I went to the spa and the services and prices are very fine

Self

8/10

Excellent

22 Apr 2026

Tevita

Very good even it’s busy but workers were professional.

Partner

6/10

Pleasant

11 Apr 2026

Venkatesh

Breakfast was okay

Family_with_children

6/10

Pleasant

07 Apr 2026

Leen

Needs a bit of work and TLC

Family_with_children

6/10

Pleasant

04 Apr 2026

Pushpa

Breakfast was good

Friends

6/10

Pleasant

30 Mar 2026

Andrew

.

10/10

Exceptional

21 Mar 2026

Robert

Novotel is always my go to hotels in Suva and Nadi. They are convenient, the staff are awesome in all the areas of the hotel. They also provide free breakfast with accommodation..
Vinaka for hosting.

From Guest Robert Steele

Self

8/10

Excellent

16 Mar 2026

Gary

good hotel great staff and ideal location

Self

10/10

Exceptional

06 Mar 2026

Mohini

Nice hospitality and fro staff

Friends

8/10

Excellent

21 Feb 2026

James

It was overall good

10/10

Exceptional

15 Feb 2026

Venetia

The staff were very friendly, helpful and professional. The grounds are beautiful and well maintained with great views of the mountains and the sleeping giant. The hotel is close to the city center and only 10 minutes or so from the airport. However, be careful with the so-called official taxi-drivers. They refuse anyone with credit cards and will try to rob you blind if you ask to use foreign currency, quoting a rate at least twice as much as normal. The good news is that I found out there are Uber operators that quote a fair price at the going rate. The one I used, Nathan, was wonderful- friendly, helpful, and professional, like the Novotel Hotel Nadi staff. The hotel is definitely worth a stay.

10/10

Exceptional

09 Feb 2026

Robert

great location and service

10/10

Exceptional

04 Feb 2026

Marilyn Anne

Room spotless! Staff wonderful! A wonderful hotel. Big rooms and a beautiful view.

Leisure Family

8/10

Excellent

21 Jan 2026

Mahesh

Nice and convenient , easy access to every thing, helpful staff , clean quite old but nice place to stay with family

Leisure Family_with_children

6/10

Pleasant

13 Jan 2026

Quyen

I stayed at Novotel Nadi and was disappointed with the standard room. The bathroom was poorly maintained and the beds were very old and uncomfortable, clearly needing replacement. Ironically, the landscaping around the property is far better maintained than the standard rooms, which highlights where attention is lacking.

The front desk receptionist was welcoming, helpful, and friendly. However, dinner service was very poor. We waited about 15 minutes to be greeted and seated even though the restaurant was not busy. After ordering, we waited close to 40 minutes with no food and no drinks served, despite having ordered drinks. Customers should not be left sitting that long without either food or drinks, especially during dinner service when the restaurant was clearly manageable.

The location is excellent and very close to Nadi Airport, making it convenient for late arrivals or early departures, but overall the room condition and restaurant service need serious improvement.

Leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Jacqueline

Great staff

10/10

Exceptional

09 Jan 2026

Priyal

Everything was perfect!

Leisure Partner

8/10

Excellent

05 Jan 2026

Cynthia

We did last minute booking and it was fantastic

Leisure Partner

6/10

Pleasant

04 Jan 2026

Juan

Facilities are old. Room with stale smell and damp. AC/bathroom ventilation Fans are loud, but you have to keep them on, so sleep is greatly disturbed.

Staff were in good manner but working in low efficiency.

Leisure Family

8/10

Excellent

03 Jan 2026

Reg

Ok property, it was not clean though. The toilet in our room had crap stains in the basin.

8/10

Excellent

22 Dec 2025

Ryan

I checked into Novotel Nadi on the evening of Thursday 18/12 this was my second stay with them for the week as I was overnighting on my way out of the country.

At Reception I was met by a lovely lady (Named Loata) who promptly and professionally checked me in.

I had a different room than the stay I had the week before and It was in a bit better condition, AC worked better as well as the ceiling fan.

I went for dinner and had the NZ T-bone steak, which was okay possibly a little overcooked or had been in the freezer a tad long but was still not the worst.
The staff were friendly and professional.

On check out the next morning, the staff were prompt and quickly found a taxi for me to get to the airport.

Overall my stay was short but Novotel Nadi was able to accommodate my needs.

I hope to return to Fiji again next September or October (26) and will include a couple of nights back at Novotel Nadi

Leisure Self

10/10

Exceptional

21 Dec 2025

Ngawai

The room was clean, stress-free, friendly and professional check in service in the evening. All of the staff were nice and welcoming. Breakfast had a good variety of foods, and my children enjoyed a swim im the pool afterwards. Would rerurn in the future. Well done to the team.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Rima

The breakfast was very good, room clean, nice staff

Leisure Family

10/10

Exceptional

21 Dec 2025

Mark

Beautiful landscaped setting on the golf course, friendly staff and large room

Leisure Self

6/10

Pleasant

20 Dec 2025

Niel

The property: It’s showing its age, the rooms balcony screen door was broken wasn’t easy to open. The sliding door needs upgrading-very old. Our room main entrance the tile area is very old.

Staff: Friendly and welcoming. However, one night our family was sitting at the bar and this fijian lady staff served fijian customers nicely-smiling. But when I asked her for dessert menu she was grumpy, rude and just walked away and had no smile on her face. She was not happy to serve us except her nationality guests only. I understand working in hospitality industry can be difficult at times but other staffs who may have had a long day but they still went out off their way to cater us! The indian guy at the egg station was the same, he was grumpy at all times, when I asked him few things from the menu - it seemed like he didn’t enjoyed his job, was very grumpy, had no smile on face and didn’t communicate at all. Made me feel like he was in a wrong industry!

Breakfast: It’s average, it took them a while to restock food after it run out. Not much options, utensils and trays were old too. Some of the food had no seasoning and salt at all-which made it taste less. I think having more options for breakfast would be better.

Cleanliness: When we walked into our it had a very bad odour as if the room was closed for a very long time. We stayed having allergy issues. The room was no cleaned well enough, the room bed side tables had dusts, the tv cabinet had dust that was very visible.

Leisure Family

10/10

Exceptional

20 Dec 2025

Alice

Good

10/10

Exceptional

16 Dec 2025

Nalin

Excellent staff

Friends_and_family Family

8/10

Excellent

12 Dec 2025

Ryan

Novotel Nadi, was a good choice for me as I was just overnighting on my way out to the Islands.

At the check in I was meet by a lovely and professional woman who checked me in promptly and gave me a good rundown of the facilities.

The hotel room is a little tired but looked to have had a soft makeover at some point in the past with a good TV and new lamps.

Dinner was served pretty quickly for a South Pacific hotel with a very nice local dish of Kakoda and followed up with a club sandwich with fries.

The Bed in the room was comfortable, but the Aircon struggled, and the fan only had one speed and that was slow. Hopefully management can look at that at some point.

Overall the hotel has some problems yes, but I found that the staff made up for the hotels shortcomings

Would rate it a High 3.5 stars

Leisure Self

8/10

Excellent

09 Dec 2025

Vinesh

Beautiful like love the location, rooms, breakfast and excellent customer service...vinaka Novotel

2/10

Poor

04 Dec 2025

Parbeena

The room was full of mosquito's and was not pleasant to stay in at all.

Leisure Friends

10/10

Exceptional

08 Nov 2025

Umlesh

Nice friendly staff , always ready to help.

Leisure Partner

10/10

Exceptional

05 Nov 2025

ashnita

The staff were super friendly and helpful. I will definitely return to this hotel.

Leisure Family

10/10

Exceptional

19 Oct 2025

tekori

Good

Business Family

10/10

Exceptional

27 Sep 2025

Robert Richard

Convenient location

Business_and_leisure Partner

4/10

Poor

25 Sep 2025

Alicia

I’ve never left a hotel review, but felt compelled after this experience.

Positives: the staff here are truly warm and welcoming. Their friendliness is the highlight of this property.

Unfortunately, the condition of the rooms does not reflect the quality of the staff.
-The rooms are in desperate need of updating. Cracks in the bathroom sink and floor made the space look and feel dirty.
-Ants were in the bathroom upon arrival. At first it seemed minor, but second night, they were on my bed. After waiting 10 minutes for someone to “look” at the issue, I finally requested and received a new room.
-The second room had a better TV, showing that not all rooms are equal, but it lacked a luggage rack (bolted to the wall). Unfortunately, I woke up to a large roach near my bag the next morning.
-Mold in the shower triggered a mild asthma attack.
-More bugs appeared on my bed and nightstand the final night.
-I also found loose hair on the bedding (not mine).
-Breakfast could have been good, but everything was cold despite being in hot pans.
-Towels were consistently an issue, with waits ranging from 15 minutes to an hour.

Expedia gave a small credit and tried to get a refund from the hotel, but stopped after 24 hours.

Overall, while the price may be lower than other options, the discomfort, bugs, and lack of cleanliness made the stay unpleasant. If you’re used to clean, comfortable accommodations, I would not recommend this property—the low cost simply isn’t worth it.

Leisure Friends

8/10

Excellent

24 Sep 2025

Andrew

Requiring a written review is a disincentive for me to rate this property.

6/10

Pleasant

23 Sep 2025

Kevin

Great staff

Self

6/10

Pleasant

17 Sep 2025

Nitish

No smart Tv. Cave like atmosphere. Its was named Mocambo before. Since Novotel took over ,its a no vibe
, no music and no smart tvs. No entertainment.

4/10

Poor

17 Sep 2025

Jacqueline

Was charged more than advertised price on Expedia . Not hotels fault , they sent me the info they had from Expedia and it was $100 more than I thought I was paying .

4/10

Poor

16 Sep 2025

Sandra

Check in to the hotel was smooth and relatively quick.... everything went downhill from there. I was told to get get pool towels from the front desk - after requesting multiple times over the course of 3 hours by walking to the front desk and being told towels would be delivered... finally towels arrived. staff suggested that I use the towels from our room.
Next up - restaurant service... Limited menu selection was disappointing. The menu from lunch to dinner was basically the same. I ordered lunch to be delivered poolside. My colleague and I ordered at the same time - while her meal was delivered in reasonable time.... Upon she finished her lunch, mine had still not been delivered. I had to go back to the restaurant and chase down my lunch. Then came dinner time.... As we had a flight to catch, i figured 1.5 hours was sufficient to sit, order and eat our dinner and leave for the airport. After seating ourselves, and waiting 15 minutes to be noticed by the staff... finally went to the bar and told them we were ready to order. Server came: we ordered our drinks and meals immediately. Approx. 30 minutes later the server can to tell us that the dish we ordered was no longer available and the choose something else. Why were we not made aware of this at the time, or within minutes of ordering? And finally, checking out of the hotel we asked about the taxi service we booked at check-in, earlier that day, we found out had NOT been booked. Had to wait additional time for!

Business

10/10

Exceptional

15 Sep 2025

Aubrey

Super helpful and lovely staff. Breakfast choices was extensive and very nice. Dinner was delicious with good options too.

Our room was little older but clean, with lovely bed and nice outlook. In-house day spa and masseuse was a very nice suprise.

Late checkout was good, but then relaxing by the pool then massage while waiting for flights was even better.

Leisure Partner

8/10

Excellent

13 Sep 2025

Dillon

Hotel was slightly dated, but staff were very friendly. Rooms were also very clean. AC didn’t work very well

Leisure Partner

10/10

Exceptional

09 Sep 2025

Lankeshwar

Excellent Staff.

Leisure Self

6/10

Pleasant

07 Sep 2025

Antonio

very convenient

Leisure Friends

6/10

Pleasant

04 Sep 2025

Kevin

Dated, very basic room. Cramped shower. . Staff were excellent however. Also. VERY close to the airport making airport commute excellent

Self

10/10

Exceptional

04 Sep 2025

Firoz

Amazing Staff, great personality and always welcoming
Central location.
Highly Recommended

Business_and_leisure Friends

2/10

Poor

30 Aug 2025

Hitesh chand

Poor room service
Bartenders poorly serve they took more than 45 minutes to deliver our alcohol

Leisure Family

8/10

Excellent

24 Aug 2025

Desiree

Just neded a close motel to the airport and this was a great price and good for just that. Rooms were clean and staff were nice.

Leisure Family_with_children

6/10

Pleasant

21 Aug 2025

Andrew

The accommodation is urgently in need of a significant upgrade. The standard of accommodation is a major blight on the name of NOVOTEL. One would expect a much higher standard of quality in terms of the accommodation space. The staff throughout the facility are exceptional and very friendly and helpful

Leisure Self

8/10

Excellent

12 Aug 2025

Byron

The site was well kept a great price although the bathroom had some damage that's a pretty minor detail.

Leisure Family

10/10

Exceptional

10 Aug 2025

Robert Richard

I was given the renovated room and am so glad will definitely come back to this place l.

Business_and_leisure Self

4/10

Poor

10 Aug 2025

James

Dinner at the restaurant was inedible. I ordered the poke. Every item was cold, including the brown color yellowtail. I ordered the French fries after taking a few bites of the poke. However, the fries were soggy and dripping with oil. I gave up and had some mints that were in my carry-on luggage

Business Self

10/10

Exceptional

09 Aug 2025

ILIESA

Well Done

Very nice and comfortable. Service was second to none.

Friends_and_family Family

6/10

Pleasant

05 Aug 2025

Susan

The environment is cozy although the promised to return my deposit through my account but up to now they havent dont so make sure you collect your deposit

Leisure Family

6/10

Pleasant

23 Jun 2025

Matthew

Clean bed, nice staff, older rooms

8/10

Excellent

14 Jun 2025

Olivia

Close to the airport and not too far from town. Staff are very friendly

10/10

Exceptional

14 Jun 2025

Arti

Friendly staff, clean and swimming pool was great!

Leisure Family

4/10

Poor

23 May 2025

Paul

I was very disappointed with this hotel.
Not up to the Novotel standard. The rooms are very dated and old from the 70s.
I felt a bit ripped off. Staff are lovely.

Business_and_leisure Family

4/10

Poor

23 May 2025

Tammie

Rooms were dark, dingy and run down. The property definitely needs upgrades. We also requested a handicap accessible room. We were put on the bottom floor that you had to go up and down a series of winding ramps. Not handicap friendly.

Leisure Family

8/10

Excellent

16 May 2025

PUSHPANJALI

Very convenient

Leisure

6/10

Pleasant

15 May 2025

Shabina

Friendly staff but the rooms looked like they need a facelift. Room was old. Bath tub and accessories looked old.

Leisure Family

10/10

Exceptional

22 Apr 2025

Felicity

Vinaka for your service with a smile.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Archana

Very accommodating

Leisure Partner

4/10

Poor

12 Apr 2025

SUBHASCHANDRA

We would firstly like to extend our Thanks to Mr Sevoki (Reception Manager) who took the time out to come and talk to us about our check in debacle caused by the reception staff during our stay. Whilst we do appreciate his efforts of an apology on behalf of his staff members, we still feel that this was an avoidable, unfortunate and unnecessary incident to have occurred. We were looking forward to our hassle free relaxing overnight stay at the Novotel Nadi. Our check in should’ve been a very straightforward process, since we didn’t request any additional upgrades/changes just expected to be provided with the room which we’d paid for, but rather it turned out to be a great hassle and inconvenience for us. We were sneakily given a downgraded room without being informed of such a change. When we called from this hotel room to advise of the error, no apologies were forthcoming from the receptionist and we were told to allow them 10 minutes to remedy the issue and we’d receive a call back. Even after 10 minutes of waiting in the 1 Bedded room, there wasn’t a call back so we had to call them ourselves to get the update, and were informed that they’re still working on readying up our actual room. In the meantime we informed them that we’d be having lunch at the Hotel restaurant. Even after our meal (now 2 hours had lapsed from our check in time) we made our way back to reception to see what the situation was with our room, only to be met with unbothered staff

Business_and_leisure

6/10

Pleasant

11 Mar 2025

Rita

The property is overdue for a facelift. The decor is outdated and appliances need to change especially the TV and phones. The hotel staff are very friendly though.

Business_and_leisure Friends

8/10

Excellent

06 Mar 2025

Antonio

Close proximity to airport. Staff are very friendly and provide excellent service. Room/pool needs some updating & maintenance. Air Conditioning/Musty room.

Leisure Partner

4/10

Poor

10 Feb 2025

Fazeel

The hotel hasn’t been updated for 10 years. Food and service lacks attention. Could not get a basic cocktail due to not having liquor.

Leisure Family_with_children

8/10

Excellent

24 Jan 2025

Saso

It was good, only in for a night. Free breakfast was good too.

6/10

Pleasant

23 Jan 2025

Marcus

Our stay in general was quite pleasant. The rooms were adequately spacious and clean. Bathrooms need upgrade and ongoing maintenance as it appeared 'tired'. The hotel facilities were well maintained for a hotel of its age. The food was incredibly tasty. Full compliments to the Chef and kitchen staff! During our stay however, there was a clear and present issue with mosquitoes around the main areas of the hotel. Being attacked by mosquitoes prevented us from enjoying the outdoor dining/bar area and from being able to enjoy the balcony that came with our room. That was probably the only disappointing part of our stay. However, all in all, a pleasant stay, great food, wonderful Staff and conveniently close to the International Airport. Vinaka!

Business_and_leisure Partner

10/10

Exceptional

19 Jan 2025

Josephine

I loved that the property was so clean and beautiful and very reasonably priced! The food was great and the facilities were very relaxing!

Leisure Friends

2/10

Poor

16 Jan 2025

Rebecca

There were only 2 things we liked about this hotel:
1. A good restaurant
2. Close proximity to the airport.
However, overall, we have been left with a sour taste in our mouth and a bitter end to our time in Fiji. We were incredibly disappointed with our stay at Novotel Nadi and agree with other reviews suggesting a 2 star would better reflect this hotel.
We had booked a superior double room with multiple beds. However, the room we ended up with did not match that description.
The room was crawling with ants near the bed, by the tea station, and through the bathroom. The room was dirty - notably toilet, bath and floors did not look clean. The room was dark and stunk of cigarette smoke. The bed was uncomfortable, and the pillows were in effect lumpy pillow cases.
If you have booked here a warning that they may attempt to overcharge you for the room. On arrival, it was acknowledged that we had paid in advance via Expedia, and we were advised a FJD100 hold would be charged to our card for any damages. On check out after a comedy of misunderstandings, they charged an additional FJD113.50 after misleading me to believe they needed my card to refund the original hold.
The hotel was then reluctant to refund either transaction until we could prove that we had already paid (despite, I'm sure their system showing the settled account). Our taxi driver who had witnessed the interaction told us we are not the first people he's seen impacted by this.
Avoid at all costs!

Leisure Partner

6/10

Pleasant

08 Jan 2025

Andrew

Positives - great friendly staff. Delicious buffet breakfasts. Relaxing grounds. However, the buildings need a lot of maintenance - leaks, decaying timber, bubbling/flaking paint everywhere etc... Our room was also quite run down. All the furniture had swollen from historic water damage, and some were shedding sawdust. The fridge was missing a leg, so it rocked every time we opened it. The kettle was odd as it turned itself off and then automatically on again so my wife burnt her hand on the handle - had to switch it off at the wall. One of the desk lights was temperamental. The exterior screen door was very difficult to operate due to worn tracks. One of the chair legs was not even so rocked when sitting in it. The sliding door to the toilet was stuck on the tracks, so difficult to operate. Inferior finishing work in the tiled bathroom. Ultimately, we were disappointed with the quality of the room as it was our 25th wedding anniversary trip that we had booked to Vanuatu, but then we had to make a last-minute change to Fiji due to the Vanuatu earthquake. We had been to Fiji previously in other resort accommodation that was much better quality, so I guess our expectations were too high, but for the price, I thought it should have been better.

10/10

Exceptional

06 Jan 2025

Jo

Friendly helpful staff. Beautiful well-maintained grounds. Lovely hotel surroundings. Proximity to airport, local shopping centre. Great stay

Leisure Partner

10/10

Exceptional

03 Jan 2025

Kamoe

up keeping was good however rooms highly needed upgrades

Business_and_leisure Partner

4/10

Poor

25 Dec 2024

Harata

This is our second time staying with Novotel. Highlights were the friendly staff five stars rated for that. Down side was I had already paid my room through Expedia, a day later after checking out my credit card was charged another night. I attempted to make contact, response was slow but I understand it’s busy during the Christmas season. I’m still yet waiting on the refund to be processed.

Leisure Family_with_children

4/10

Poor

06 Dec 2024

Nadiah

The room is old the restaurant gave me a vibe of being in a horse barn, the staff are the best specially Niethan and Talateiki.

Leisure Friends

8/10

Excellent

27 Nov 2024

Robert

An older hotel that is clean and comfortable.

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2024

Yogeeta

Very good

2/10

Poor

17 Nov 2024

Clarence

After getting bit we checked the bed and found bed bugs
When we called to complain, the staff wanted to see the bed bug . I guess they didnt belive us? Then they tried to tell me that it wasnt a bed bug when we were getting biten...i guess they've seen bed bugs before? They moved us into another room . The next day we saw the cleaners changing the bedings from the bed bug room. No fumigation was done. Be careful when staying there.Goodnight! Dont let the bed bugs bite.

10/10

Exceptional

15 Nov 2024

Robert

Older property, but well maintained, and close to Nadi International Airport. Comfortable.

Business_and_leisure Partner

8/10

Excellent

24 Oct 2024

Robin

No comments

Leisure Partner

4/10

Poor

21 Oct 2024

Trisha

Rated my stay poor because the room next to ours was so noisy, we can hear the kids next door screaming and crying. I stayed at Novotel a lot of times before but this time it wasn’t what I expected.

Ordered room service and waited for an hour only to get half of my order. Had to walked to the restaurant to pick up the rest of my order because we waited for another 30 minutes and nobody came back with the rest of my order.

Business Self

4/10

Poor

20 Oct 2024

Taam

average

Leisure Family