Name: Selectum Luxury Resort
Address: Kadriye Mah. Taşlıburun cad, 14/2, Belek/antalya, TR

4/10

Poor

22 May 2026

Kuntal

The property is outdated and requires refurbishment. Room provided at first had drainage issue with outside light not working. That makes it hazards in dark corner of the property.
Second room was good enough but again stairs to room were sloppy making it hazards.
We were offered upgrade to room where air conditioning wasn't working properly and noone attended to complaint.

The staff are pretty much aware of issues with property especially rooms but not bothered about it especially for customers from Europe as only client base is Russia.

All mattresses are of spring and sagging, that makes it uncomfortable.

Outdoor pool, beach side area were nice while spa area with hamman is acceptable.

Food was good but most sweets were repeated on weekdays and hardly any change.

Good thing was that there was 24/7 restaurant.

Not going to recommend based on poor quality of rooms.

Partner

2/10

Poor

29 Apr 2026

Jason

The hotel has gone backwards form last year. There was no AC in any rooms and outside the rooms the AC was working. Buffet was standard and nothing special.

Business

8/10

Excellent

12 Apr 2026

Husam

Besonders positiv hervorheben möchte ich:

· Zimmer: komfortabel, sauber, stilvoll
· Küche: ausgezeichnete Qualität und Vielfalt
· Mitarbeiter: stets freundlich, aufmerksam und professionell
· Entertainment-Team: ein riesiges Dankeschön an Zahir und Aylin – sie haben mit ihrer Art meinen Urlaub unvergesslich gemacht
· Fitnesscenter: sehr gut ausgestattet und gepflegt

Gerne möchte ich Ihnen auch einige Empfehlungen für Ihre weitere Optimierung mit auf den Weg geben, denn ich würde mich freuen, das Haus noch besser zu erleben:

· Beach & Open Parties: Bitte führen Sie Beach- und Open-Air-Partys bereits ab Saisonbeginn (1. April) ein.
· Disco / Abendunterhaltung: Die Disco sollte nicht nur aus 30 Minuten Show bestehen. Bitte setzen Sie auf interne Tänzer/Tänzerinnen oder laden Sie externe Acts ein, damit echte Partystimmung aufkommt.
· Kinderbetreuung & Erwachsenenbereich: Ein isoliertes Kinderprogramm bis 21:30 Uhr wäre wünschenswert. Danach bitte kein Kinder-Eintritt mehr bei Erwachsenen-Shows und in der Disco.
· A-la-carte-Restaurant (Sushi): Bitte ergänzen Sie ein Sushi-Restaurant mit Live Show Cooking – das wäre ein echtes Highlight.
· Beach-Pflege: Der Sand am Strand sollte regelmäßig gesäubert werden.
- Pediküre gab nicht
- transport nach belek zentrum shuttle gab nicht nur vip or taxi

sonst alles in ordnung

Self

8/10

Excellent

16 Oct 2025

Oladipo Akinbode

Lovely and relaxing place to stay. The kids at a great time. I would stay at this hotel again. The only let down for us is the cleanliness

Leisure Family

8/10

Excellent

22 Jul 2025

Gizem

When we arrived at the resort, there was little to no introduction or orientation, which made it hard to settle in or understand how things worked. Unfortunately, our water stopped working twice, and we also experienced a power outage, which was unexpected for a resort claiming five-star service.

We had a disappointing experience with the Puppy’s Club (kids club) — not all staff were friendly, and communication was a major issue. My son asked for water and to participate in an activity, but they misunderstood him and did not assist, likely due to the language barrier. Most staff appeared to speak Russian only, and this issue was consistent throughout the resort — with very few staff fluent in English or even Turkish. This made it difficult to get proper assistance or feel fully included as an international guest.

While the entertainment was well-organized, it also catered almost exclusively to Russian-speaking guests, with little representation of Turkish culture, which we had hoped to experience. As an Australian traveler, I felt that the resort was heavily geared towards a specific demographic, and not very inclusive of others.

Additionally, the spa staff were overly persistent, constantly approaching us to sell treatments. When we did book a spa session, it came at a very high price, and the experience did not meet five-star expectations.

On a positive note, the pool and restaurant facilities were excellent, and the food was truly delicious.

Leisure Family

10/10

Exceptional

28 Jun 2025

Stuart James

Simply everything we wanted from an ultra all-inclusive. Great service, food and drink quality with superb entertainment in a luxury hotel.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Chaudhry

Amazing hotel the best service we had the presidential suite it’s worth the money go and enjoy

Leisure Family_with_children

10/10

Exceptional

12 Jun 2025

Simon

Das Hotel bietet eine Menge für groß und klein. Wir waren 10 Tage dort und haben jeden Tag genossen. das großartige Essen und eine breite Getränkeauswahl haben uns täglich begeistert. Unsere zweijährige Tochter hat den Puppiesclub und die zahlreichen Spielplätze voll ausgenutzt. Wir hatten ein Zimmer mit Meerblick und Außenpool - Top! Hervorheben möchte ich auch den großartigen Service. Wir wurden von Yalcin sehr warmherzig in Empfang genommen. Man konnte ihn 24/7 via Whatsapp erreichen. Bei jeder Frage stand er mit Rat und Tat zur Stelle.
Wir werden wieder kommen!

Leisure Family_with_children

8/10

Excellent

08 May 2025

Adam

The hotel seems quite run down

Leisure Family

2/10

Poor

24 Apr 2025

Abdel

Worst experience of my life

10/10

Exceptional

23 Apr 2025

Harshal

Thank you for the lovely stay. I do definitely recommend

Leisure Family_with_children

8/10

Excellent

30 Oct 2024

Sam

This is an excellent property, We stayed as a family with our 7 year old for 4 nights. The facilities are perfect for this resort to have an nice rejuvenation. The all inclusive food package was very good. There is a 24x7 restaurant which came in handy as we reached the hotel only by 11pm and the main restroom was closed so we could eat here. We stayed at the Superior room it was a class apart. They toilets had bidets. Only few drawbacks i found were that even though they say the rooms are air conditioned it actually isn’t. When i enquired why the room wasn’t cooling they said , Quote “ I(receptionist)spoke with the technical service department and because of the weather conditions and many claims about the cold weather they decided to turn off the cooling system.“ it was difficult to sleep at 26-27degree celcius inside the room. Finally after 2 days of argument they provided me a fan. I couldn’t leave the windows open also because from 9pm to 1am every night there is very very loud disco/karoake. Another drawback I found is the bathrooms have no doors which is a privacy issue when you have kids. Also the toilet and ensuits have only a glass door(frosted glass) but everything is visible from outside, we found that very difficult. Apart from this everything was top notch. I would highly recommend

Leisure Family_with_children

10/10

Exceptional

06 Oct 2024

Sunny

We recently had the pleasure of staying at the wonderful Selectum Luxury Resort Belek and what a great experience it was from the minute we stepped into the resort till the minute we departed.

We would like to say the biggest thanks to Samet & Handan (guest relations) for the superb hospitality we were provided throughout our stay! Samet & Handan were always friendly, attentive and went over and above to ensure we had an unforgettable stay - it was truly a pleasure getting to know you both and look forward to crossing paths in the near future.

The hotel itself, facilities and entertainment was 11/10 and couldn’t fault it at all. Rooms were lovely and spacious and resort is spotless throughout.

Location is great and only a 35 minute transfer from the Antalya airport.

We would highly recommend the resort to friends and families. Samet thank you once again to you in particular and the Selectum team for an unforgettable holiday.

Leisure Friends

10/10

Exceptional

29 Sep 2024

Vrej

Very good

8/10

Excellent

11 Sep 2024

Taru-Maija

Music was too loud till midnight. The service from Samet Sillet was superb. Without him we would have found it hard to communicate with the customer relations team as they didn’t speak much English.

Leisure Family

10/10

Exceptional

08 Sep 2024

oluwayemisi

Superb Holiday

We had a fantastic time! The service was impeccable, and the food options were excellent, including plenty of choices for kids. There was something for everyone, with great activities for families and adults alike. Sebiha and Samet were wonderful hosts who made our stay truly memorable. We can't wait to return and wholeheartedly recommend this place.

Friends_and_family Family

10/10

Exceptional

31 Aug 2024

Ahmed

It was good experience, staff was doing their best and this was really helpful and good.

Leisure Family_with_children

10/10

Exceptional

26 Jul 2024

FIRAT

This resort offers premium amenities, high-quality dining options, and excellent customer service. Ms. Gecem from the guest services department and the front office manager, Mr. Ozgur, were extremely attentive and helpful. Kudos to both!

I recommend it to everyone who wants to experience a luxury all-inclusive resort.

Leisure Family_with_children

10/10

Exceptional

16 Jul 2024

Ali

Hotel need to improve the cleaning staff practice and also need to accommodate the staff in a good manner and should give them free laundry service.

6/10

Pleasant

12 Jul 2024

Francis

Beautiful but not good service with room

3 nights, two King rooms, $750 each with balcony/porch with jacuzzi and partial view of sea. We lost power two times.

One room had a bad smell in the room on 1st and last day (air conditioner, smell like toilet leak somewhere).

They never gave me the WhatsApp contact for personal relations, until night before we left. I contacted them 3x with no response.

Friends_and_family Family

10/10

Exceptional

09 Jul 2024

turgut

An amazing hotel

An amazing hotel with lots of to do during any season. A very good variety of drinks and food and quality service.

Friends_and_family Family

10/10

Exceptional

13 Apr 2024

Majdi

Bar food

Leisure Partner

8/10

Excellent

09 Apr 2024

Fatih

Food was delicious, staff are always helpful and smiling, pools and seaside is beautiful

--- Some parts of aquapark facility was not working, some stations for water, ice-cream etc. was not open

Leisure Family_with_children

8/10

Excellent

08 Apr 2024

Alexandra

Hotel is good, food tasty, good quality and variety of drinks.
Clean facility.
Pillows uncomfortable. Tennis courts in poor condition.
Overall had a great time.

Leisure Partner

8/10

Excellent

17 Aug 2023

Verified traveler

Compared to last year's stay, the aquapark was closed, the family restaurant was closed. No alert or informatio' was provided in advance, only when we reached the hotel we discovered that these 2 great options are not available. Having that information would have impacted our decision to book.

Friends_and_family Family

10/10

Exceptional

17 Jul 2023

Wissam

Great place to stay , luxury and employees are excellent

Business_and_leisure Partner

8/10

Excellent

04 Jul 2023

fadi

Staff tries their best. Need to be able to better communicate

Leisure Family

10/10

Exceptional

04 May 2023

Amir

Very nice resort friendly mahshid and faryar 5 star service

Leisure Family

2/10

Poor

04 Sep 2022

Baruch

We have arrived with our young baby and the room was right in front the SArena, very loud music was up until 2AM, not reasonable at any way. We couldn't get a decent sleep all through this week. Besides, the rest was fine BUT it's hard to enjoy when you're tired. So unfortunately I won't recommend this resort.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2022

Rama

Excellent hotel. With amazing views. Food was very good.
Staff went beyond to take care of any issues we had.
Mojtaba went way and beyond for helping us achieve a great stay.
Highly recommended.

Leisure Family

6/10

Pleasant

04 Aug 2022

lana

The hotel itself is nice, food is decent , staff most of them are amazing, but it was very hot and we always had issues with the air-conditioning in the room, even the lobby and the restaurant they were very hot. Also as an expedia VIP hotel they didn't give us any of the perks promised, they even don't know anything about the program.

Leisure Family

10/10

Exceptional

17 Jul 2022

Verified traveler

A magic kids village!

Excellent place for families and kids! Kids felts as they are in an magic land : the restaurant, the aqua park, the room the garden, all is designed kids-friendly!

Friends_and_family Family

10/10

Exceptional

16 Jul 2022

Walaa

It's fully recommended ... amazing teams from reception, guest relations, house keeping&cleaning team, animation, spa and lifeguards ... they made our vacation magnificent.

Friends_and_family Family

8/10

Excellent

04 May 2022

Verified traveler

Generally a positive experience. The family room given to us was a little disappointing, you would think it's common sense to offer a male themed room to a family with boys. I appreciate they did suggest an alternative but that was no better.I didn't even think I would needto request this. The check in was cold and could have been friendlier, hardly much of a welcome. Although we appreciated the early check in, thank you. We spent the first few hours in the room getting the room in order. Telephone and TV wasn't working.

Friends_and_family Family

10/10

Exceptional

28 Dec 2021

turgut

amazing hotel with very good quality of service. children area is limited during the winter period but I am sure there is a lot during the summer.

Friends_and_family Family

8/10

Excellent

03 Sep 2021

Aya

Excellent

Leisure Family_with_children

10/10

Exceptional

24 Aug 2021

Ramin

Excellent hotel

Leisure Family

2/10

Poor

24 Oct 2020

Verified traveler

When we arrived it looked really stunning from the entrance then we entered no one speaks good English staff and mangers were VERY RUDE, unfriendly and not helpful.

The rooms were dark and smelled really musty to the point my 4 year old said she didn’t want to stay and wanted to go home. They showed us two different level rooms and both were not 5* standard.

They sat us at a table to fill out forms which had food and dirt on it. The service was so bad I was actually in tears thinking I’ve spent so much money and ruined my family’s holiday. It got to a point we’re my husband said let’s just leave so we left at 11pm to go to another hotel.

In my opinion not a 5*!!! more like a 4* if you like Morden, fresh classy places DO NOT STAY HERE save your money.

The kids club is in a small little indoor room, not enough space for them to enjoy themselves.

We ended up staying at the Rixos which in my opinion was so much better, Clearner, better customer service, the kids club was amazing me and my husband could actually enjoy dinner the beach and pool whilst they also got to enjoy themselves.

Leisure Family_with_children

10/10

Exceptional

23 Sep 2020

Verified traveler

Great service, all beautiful around.

Business Family

10/10

Exceptional

22 Feb 2020

Verified traveler

Excellent service throughout, definitely recommend it

Business_and_leisure

6/10

Pleasant

16 Jan 2020

Verified traveler

rooms and staff are great, but that's where the positives end. food was below par (something i'm not used to in turkey) plus there is not enough space to sit all the guests at the main restaurant, you're always looking/fighting for an available table... the main bar has no background music of any kind so you're listening to everyones conversations all the time (and mostly in Russian as well), the fitness/pool area closes at 19:00 so forget about your late evening workouts.

Business_and_leisure Friends

6/10

Pleasant

09 Jan 2020

alexander

it was worse than expected

the three first days were accellent . I enjoyed my stay in whole 100 % . the territory and the hotel were clean . the room - comfortable , the personal - very friendly . the personal assistant Ekateryna and her manager Diana just outstanding .
but after that the rain started !!! and ruined everything (apart from the perfect work of the personal) ! a water inserted from balcony door to the room and turned it to the lake ))) . in many areas in a hotel appeared drippings and puddles . The hotel is not ready for winter . not at all ! but i plane to return in summer

Partner

10/10

Exceptional

21 Oct 2019

Ashraf

Memorable experience in the beautiful Belek

Amazing resort for a great vacation. The food is EVERYWHERE and available 24/7, and mouth-watering dishes and desserts. Will come again to the same resort for sure. Also; the rooms are very clean, the whatsapp service upon checkin is very convenient. Finally, the facilities, pool, arcade room, theatre, circus shows, DJ parties, it’s a full package and amazing getaway for everyone.

Friends_and_family Friends

10/10

Exceptional

14 Oct 2019

Taraneh

Super Luxury!!

The best place I've ever stayed at. Amazing staff, best quality food,super comfortable and clean rooms and great entertainments. Loved it! we will be back again there. Thank you so much Selectum you are truly the number one super luxury hotel I've ever been.

Partner

6/10

Pleasant

17 Sep 2019

Verified traveler

The food is ok, but not outstanding. No sockets at the working desk in the room.

Business Self

8/10

Excellent

13 Sep 2019

Verified traveler

Staff were very friendly ,room clean was proper ,,,

Leisure Family

8/10

Excellent

23 Aug 2019

Verified traveler

Hotel was very clean
Good was very good and a lot of variety

Leisure

8/10

Excellent

13 Aug 2019

Verified traveler

The resort is unique and luxurious. There is lots to do for kids, the kids club is of a very high standard. This resort caters for both families and couples. The only frustrating thing i would say, is that most staff do not speak English, therefore you will struggle to communicate. Having said this, the staff will go and find another member if staff who can speak English so that they can translate communication just takes a bit longer. The head chef at Puppy's restaurant 'Etam' was amazing, he listened to our requests and delivered to a high standard. Also to mention Elif and her team, who were excellent at rectifying any issues to make your stay amazing. Overall this is an excellent resort and you will NOT be disappointed !

Leisure Family_with_children

10/10

Exceptional

09 Aug 2019

Sally

An amazing resort for all ages

Fun for all the family

Family

10/10

Exceptional

03 Aug 2019

Verified traveler

....................................................

10/10

Exceptional

07 Jun 2019

joseph

On arrival we was greeted with Champaign and chocolates. Julia from guest relations made us feel very welcome and checked us in whilst we enjoyed our drink in the lobby. When in the lobby my son realized he had left his phone in the Taxi. I made Julia aware of this and they contacted the taxi company and within an hour the phone was returned. Thank you so much Julia and Grand transfers for your honesty. Iphone X’s are not cheap!
The interior of the hotel is amazing. Myself and my two sons shared a luxury room with sea views. When booking the room I was unable to book a triple but this was not a problem. The room was very large with probably the biggest double bed I’ve ever slept in and a large single put up bed, both of which had memory foam matrasses and was extremely comfortable.
There was a number of restaurants and bars within the hotel complex. All of which was excellent. I would recommend booking up the a’lacarte restaurants as early as possible as we missed out on the steak house restaurant. Service inside the restaurants and around the pool was excellent. At the end of most nights we ended up playing cards in the lobby or on the terrace. Big thanks to Our friendly bar man/ Waiter “Hasan Uslu” made sure our drinks and snacks was kept topped up.
The entertainment both in the day and evening was good. When checking in to the hotel they set up a Whats App group chat and forward over all the information you need regarding activities times and up and coming shows. The en

Leisure Family

10/10

Exceptional

06 Jun 2019

stephanLambert

SELECTUM RESORT is absolutely stunning and staff are very friendly and helpful. We had awesome time with great memories.

Leisure Family_with_children

10/10

Exceptional

25 May 2019

Apurva

Loved it!

We were here for 3 nights and could have easily stayed for 5. Super property in an equally good location. My kid had a great time too with so many pools and play areas. The food was good and the choice of drinks was fantastic. The property rates as super luxury and it does justice to its name and photos. We loved the overall experience.

Family

10/10

Exceptional

30 Apr 2019

Roaa

I like design of family suits, walking around with many things for kids. Like puppies world very much. I wish they open it more than 4 hours a day.. so the kids can enjoy it more. I liked the main restaurant.. but i think in summer it will be crowded.. it should be larger

Family

8/10

Excellent

04 Oct 2018

Hisham

Good hotel but not comfortable

We stay in the family area which have main restaurant offering 3 meals in the day we very disappointed to know that the quality not the same as the main restaurant in the main hotel area and going to the main restaurant from the family territory it's not easy with to kids the hotel offering bagy service to the main hotel building but not comfortable it's not coming in time.
The room very good and the beds very comfortable also the pools are very clean and the food in the main restaurant is good .
The cleaning service also good.
Enjoy your stay I recommend the main building not the family territory.

Family

10/10

Exceptional

03 Oct 2018

Thaer

One of the best in antalya

Its was a very nice stay good food and nice room view (see view) you can reach main rest in 1 min from your room and see about 4 min with this resort i will be agin in selectum

Family

10/10

Exceptional

20 Sep 2018

Verified traveler

Hotel: 5/5
Service: 3/5
Room: 5/5
Food: 5/5
Pools and bars: 5/5
Entertainment: 5/5
Transportation from hotel: Very Expensive

10/10

Exceptional

17 Sep 2018

Verified traveler

nice hotel really and I ll go back again next visit to Antalya

10/10

Exceptional

10 Sep 2018

Verified traveler

Good stay

Very good hotel most of the staff helpfull and nice. The food very tasty. We had very good stay. The luxury Room very nice sea view. The only negative was the bed was noisy, the other facilities were very good

Family

4/10

Poor

27 Aug 2018

Mussa

Nothing make us WOW.... family room very small.. standard food.... nothing special... we were disappointed

10/10

Exceptional

22 Aug 2018

Azzam

Its was Amazing,, everything perfect
Staff was very nice and friendly

10/10

Exceptional

15 Aug 2018

Verified traveler

great place to stay

10/10

Exceptional

10 Aug 2018

Masood

I would love to come again and again.

It was Sb amazing experience of staying in an all inclusive resort with delicious food , respectful stafff and state of art indoor and out door facilities.
Room size was so big and nicely stylish placed furniture gave it very homely touch.

Family

10/10

Exceptional

17 Jul 2018

FC

rooms, food, friendly and kind staff, variety, quality of the items

10/10

Exceptional

22 May 2018

Utku

It was amazing . Especially out house keeper Fatma Sesli Ayak went way beyond our expectations. I never been to same resort twice within a week because of the attention of housekeeper before . In this case her excellent care and attention to detail brought me back to this hotel so fast . Also Mr Hakan was so helpful along with the rest of the stuff . They have very good DJ and broadway quality shows .

Partner

8/10

Excellent

20 May 2018

Ian

Very nice hotel

Very nice hotel with excellent facilities and staff

8/10

Excellent

15 May 2018

Dr.Ahmed

It was a relaxing stay

The overall experience was good.

I will start by negatives first:

-The staff don't speak English, some of them understand a little.
-There was no activity at the hotel and was so boring especially at night, I guess because still the season didn't start, but the hotel beside us, the activity was on fire, beach as well as musics and parties at night.
-The AC system is central, so if one room asked that AC is cold, all other rooms should follows, we suffered a lot from this point, it was so hot and we couldn't sleep at night, the hotel solve the problem partially and change our room to garden view so we can opened the balcony and take a natural cold air.
-The restaurant is ok but not the best.
-My iPhone wireless headphones (Eearpods) was disappeared from the room and I am sure 1000% that I left it there, I don't want to say it was stolen but take care of your personal belongings.
-The Watersport activity was super expensive as well as concierge services (e.g. renting car).

Positives:

-The staff are very very cooperative, smiley and wish to help.
-The hotel is clean and new, rooms are big.
-The price per night including all inclusive was great.
-Clean beach side and swimming pools.
-Good desserts everywhere.
-Fast check in and check out.

If you asked me will you repeat the stay again ? I will answer yes.

Partner

10/10

Exceptional

09 May 2018

Verified traveler

great hotel

10/10

Exceptional

08 Jul 2017

martin

Modern and beautiful hotel

Really a modern and beautiful hotel . Fantastic services in and around the pool and gardens. Will go there again if in Belek.

6/10

Pleasant

27 May 2026

Nujin

Annefaler hotellet for barnefamilier bare

Friends_and_family Friends

6/10

Pleasant

27 Oct 2025

Serkan

Wie waren das dritte mal hintereinander da. Leider mussten wir Gestellen, dass das Hotel abgebaut hat.
Die Familienunterkünfte bedürfen dringend einer Renovierung.
Zu allem Überfluss waren meine vor die Tür gestellten Schuhe (im Schuhschrank) plötzlich weg. Es war auch keiner bemüht sich drum zu kümmern.

Leisure Family_with_children

8/10

Excellent

22 Oct 2025

Cedric

Spa agréabl, la zone piscine toboggans geant!

Leisure Family

10/10

Exceptional

17 Oct 2025

Liljana

Vielen Dank, alles war perfekt, aber wir waren besonders zufrieden mit Mesud und Husein, den Mitarbeitern von Selektim ❤️

Leisure Family

8/10

Excellent

06 Oct 2025

Ramazan

Preis-Leistung TOP, Essen sehr gut. A la cart bei 7 nächsten 1 kostenlos. Italienisch a la cart ein Traum.

Leisure Family_with_children

4/10

Poor

22 Sep 2025

Cihan

Das Hotel ist zwar etwas in die Jahre gekommen, aber grundsätzlich entspricht die Anlage einem gehobenen Standard. Leider wurde unser Aufenthalt durch gravierende Mängel im Bereich Sicherheit und Notfallmanagement überschattet.

Am ersten Tag ereignete sich ein schwerer Unfall im Wasserpark: Ein Kind und sein Vater stürzten aus über 10 Metern von einer Rutsche. Es war kein Arzt vor Ort, und der Rettungswagen traf erst nach über 20 Minuten ein. Für ein Hotel dieser Größe ist das absolut inakzeptabel.

Am dritten Tag erkrankten mein Sohn und ich an einer Lebensmittelvergiftung. Trotz Meldung an der Rezeption kam lediglich am Abend eine Krankenschwester, die meinen Puls kontrollierte, aber keine Hilfe leistete. Eine Stunde später erlitt ich einen Kreislaufkollaps und musste per Rettungswagen in eine Privatklinik gebracht werden – fast 40 Minuten entfernt. Für zwei Tage Aufenthalt wurden uns fast 2.000 € berechnet. Auffällig: Das Krankenhaus wollte nicht bestätigen, dass es sich um eine Lebensmittelvergiftung handelt, was den Eindruck einer Kooperation mit dem Hotel verstärkt.

Vom Hotel gab es weder Unterstützung noch eine Entschuldigung. Auf meine Bitte um Hilfe oder zumindest eine Bestätigung für die Versicherung wurde ich abgewiesen und sogar darauf hingewiesen, ich könne „gern einen Anwalt einschalten“.

Für ein Luxushotel ist fehlende medizinische Notfallversorgung ein gravierender Mangel. Das ist ein Sicherheitsrisiko und für mich ein absolutes No-Go.

Fazit: nie wieder!

Leisure Family