Name: Les Demeures Champenoises Confort - Vacanceole
Address: Rue Francois Bonal, 2, Epernay, 51200, FR

10/10

Exceptional

23 May 2026

Jason

Great service

Family_with_children

10/10

Exceptional

02 Apr 2026

Billy

Wonderful place.
Convenient great parking and excellent if you’re in champagne for visiting many wine houses.

10/10

Exceptional

06 Aug 2025

Robert

For location, good value for money. We arrived late at night and self check in worked well, rooms were basic, but big.

Family_with_children

8/10

Excellent

16 Jun 2025

Jackie

Beautiful old military building.

10/10

Exceptional

05 Jan 2025

Steven

Very helpful staff

10/10

Exceptional

18 Aug 2024

Vicky

Good value for family stopover

Good value, perfect for stop over on way through France. Grateful for simple kitchenette, with Lidl next door, as all the restaurants in Epernay were fully booked the night we stayed!

Friends_and_family Family

2/10

Poor

28 Jul 2024

Adi

The room felt dirty because of the carpet, also smelled musty and since we are allergic we started sneazing. The corridor and the stairways smelled like stale air. There was no AC and we had to sleep with the window opened — thankfully it was not too hot since it rained the days we were there, but in hot weather it would have been uncomfortable. For cheap price it may be agreeable to many, but I’d spend a bit extra to stay in a nicer place.

8/10

Excellent

05 Jan 2024

sj

Great choice of stopoff for Epernay

A real surprise in terms of space of the room and facilities. Nice quiet location too.

Partner

4/10

Poor

09 Jun 2023

Roy

Excellent value for money. Very noisy and no air conditioning if hot. Town centre circa 15 min walk.

Leisure Partner

10/10

Exceptional

08 Apr 2023

Verified traveler

Satisfied

Everything we needed as a family over night stay.
Great breakfast too.

Friends_and_family Family

6/10

Pleasant

17 Sep 2022

Jeffrey

The staff was fantastic. The food for breakfast great. The location - inconvenient. The best I can refer to this as a dormitory style building that wants to charge more for hotel guests. They have bizarre rules - they are not at the so called hotel at certain times And leave notes on cork boards telling you will be fined for doing certain things. Never been to a place quite like this before

Leisure Partner

10/10

Exceptional

17 Aug 2022

Karen

It was a little bit different and interesting. The location was great for exploring Epernay and it was very quiet.

Partner

10/10

Exceptional

05 Jun 2022

T

Good, comfortable stay

We only stayed one night, and it was very comfortable. The reception staff were friendly and helpful. Car parking was plentiful and safe. The champagne for sale was superb.

Partner

10/10

Exceptional

18 Jul 2021

Verified traveler

Amazing location. Beautiful hotel with friendly staff. The only issue was their was no parking on site. If you do not reserve parking at hotel, parking becomes an issue. No easy to find parking around town.

Business Family

8/10

Excellent

05 Sep 2020

John

Nice hotel but could do with a bathroom refurb

Although we liked the hotel location and the staff were very friendly and helpful, the room and bathroom were not as clean as we would like or expect.

Friends_and_family Family

6/10

Pleasant

10 Aug 2020

stefan

Room lacks A/C and the reception is literally closed before 4 pm.

Partner

8/10

Excellent

28 Aug 2019

Verified traveler

Good location for a stop-off while visiting champagne region. Breakfast had a great choice available. Room was really big and comfortable with everything we needed, it was just a little tired and dated. Staff on the desk were pleasant enough, the late check-in is not great but we were able to work around it.

Leisure Partner

8/10

Excellent

12 Jul 2019

Will

A nice hotel that did what I wanted. The only disappointment was that I wasn’t in one of the split level rooms at the front.

Partner

8/10

Excellent

05 Jul 2019

Verified traveler

Great breakfast and easy check in. There is no luxury but it served its purpose for a quick in and out stay overnight.

Leisure Family

8/10

Excellent

10 Jan 2019

Deborah

Check in time was restricted. The app said that it was 4-8pm but when we arrived at 5.30pm it stated that it opened at 6pm. Definitely a pain. Rooms well equipped and staff were friendly when they arrived back. Great kitchenette and adequate parking. Room was spacious and bathroom big.

Family

6/10

Pleasant

02 Sep 2018

Sam

Basic hotel

Very basic and small room. Strange smell in the room too. We used this as a stopover on a long journey but wouldn’t have wanted to stay any longer. We had the continental breakfast which was good.

8/10

Excellent

02 Sep 2018

Heidi

Comfortable appart'hotel

This appart'hotel is convenient for anyone who is driving to Epernay and wants to be able to park for free by their hotel. It is also about a 20 minute walk from the town and on bus routes - so no need to toss a coin to decide who drives and who gets to taste champagne! The reception area is pleasant but our initial impression of the common areas was that they were a bit spartan - but then again, until recently the building was an army barracks. We had a duplex, which offered plenty of space for us as a couple and would also be comfortable for three. \"Kitchen corner\" was a bit cramped but it was adequate for our needs and we were able to self-cater easily for the two nights we were there. Also, it felt like somewhere we could have stayed comfortably for a longer period, so suitable too for someone travelling on business who perhaps needs to find somewhere to stay for a week or two. Breakfast is offered by the hotel but we preferred to prepare our own. There is a coffee and snacks machine on the ground floor and also a bar that opens in the evening.

10/10

Exceptional

31 Aug 2018

Alejandro

Nice hotel. Friendly staff. Good value. Recommend

Very nice hotel. Reception very friendly. We had a room upgraded. Very happy with everything. Recommend.

Partner

10/10

Exceptional

28 Aug 2018

John

Loved our stay. Thankyou.

Great location, great service, great breakfast. Nice play area for the kids right next to the hotel. The staff went out of their way to help us out. Plus it is really good value. I could not fault it.

Family

8/10

Excellent

08 Aug 2018

N

Convenient

Good parking, nice hearty breakfast and very functional studio room. Great for a 20 minute walk into Epernay. And a good way of walking off dinner!

8/10

Excellent

08 Aug 2018

Verified traveler

Quiet stop over.

Comfortable stop over whilst journeying south. Good parking, simple check in and fine rooms. Town was walkable for evening meal. Good.

6/10

Pleasant

07 Aug 2018

Verified traveler

Great stop off

No air con or fans = very hot rooms! Great value and location.
Ample space on family rooms.
Lots of car parking

10/10

Exceptional

03 Aug 2018

Sharon

Thumbs up

Very helpful service, clean rooms and comfortable beds. Very happy with it.

Family

6/10

Pleasant

29 Jun 2018

Kimberly

Stop over Epernay

I arrived early for check in and was advanced to a suite which was kind of the hotel manager. The rooms are circa 60's/70's. I was only staying one night so I didn't need the use of the kitchenette, which was functional but outdated. The hotel is not in the city center and be careful about the oneway streets to get there. Their breakfast is hearty. The distance to wineries in city center is too far if you are there to taste wine

4/10

Poor

10 Jun 2018

Verified traveler

Hallways look like hospitals, with firedoors closed in the middle of hallways at all times. Fire doors are extremely loud and swing back and forth several times throughout night. Hotel was much older and run down than pictures look.
No air conditioning required windows to be open all night, however several people partied outside all night dancing on tables/music/yelling. This was right outside the front door/desk lobby where the hotel staff are sitting, and they never asked the patrons to be quiet, even at 3AM.
All I want is a clean, average, quiet hotel, and I didn't really get any of those things.

8/10

Excellent

30 May 2018

David

Rooms a bit warm, and a bit of noise outside on Saturday night. The instant coffee and sugar was not replaced the second day, so no coffee for us the second morning. Shower was good and plenty of parking.

Friends

10/10

Exceptional

29 May 2018

Shannen

Great Overnight for our Champagne Tour

I called to let them know I would be arriving late, and they were very accommodating and easy to follow instructions. Nice suite for our family to use overnight.

Family

6/10

Pleasant

14 May 2018

Francisco

Utilitarian place for your stay at Epernay

The room is spacious given the loft bed arrangement. The bathroom however was a better match for a hospital or an army base. I’m not looking for luxury, given the reasonable pricing, but a slight touch of class would have gone a long way.

Family

10/10

Exceptional

11 Apr 2018

Verified traveler

Very clean and spacious room for the price!

Very clean and spacious room for the price!

Family

8/10

Excellent

07 Feb 2018

Linda

Good value in Epernay.

Warm and comfortable suite. Receptionist was very helpful, polite and welcoming. Only gripe is that only 2 towels were provided and they were rather thin and meanly sized. Very good value otherwise. Plenty of free parking. 5 minute drive into centre ville.

Partner

10/10

Exceptional

27 Dec 2017

weijiun

great location, close by to few restaurants, decathlon. plenty of parking and decent rooms.

Family

8/10

Excellent

13 Oct 2017

Bruce

Hotel was in a good location. Able to get into town easily with your own vehicle. Hotel was advertised with a kitchenette but there was nothing available to use. A fridge only

Partner

6/10

Pleasant

30 Sep 2017

Joanne

Broken Safe

We had a window for check in that we weren't going to make...so we called the hotel and they told us they would leave room code in safe. The safe broke and we didn't have another living sole in the hotel to help us . The hotel closes up completely and everything is locked. I feel there should be an emergency number posted that we could talk too in such a situation. We didn't speak the language and tried to call the international number but they didn't seem to be able to help either. Fortunately my friend cracked the safe. (New skill she has now acquired ). This was late at night and in a small town, we didn't know where we would have stayed that night, other than the car.

6/10

Pleasant

20 Aug 2017

clara

Great building and an ideal stop off

It is an ideal place to stop over. The building is lovely. Parking and wifi included. Buffet breakfast was expensive so we didn't have any.

8/10

Excellent

07 Jul 2017

Huester45

Nice and quiet!

Nice and quiet, close to city center so you're not far away from many Champagne wonderful tasting rooms. Just minutes away from many dining establishments.

8/10

Excellent

23 May 2017

Jennifer

Good rooms, bathroom needs a reno.

The hotel itself is good. The reception staff were happy, kind, and helpful. I really liked having a room with beds and a room with a couch and table/chairs. Good to have the kitchenette, however, no plates, cups, utensils... left me wanting more. The room I was in, A205, was fine but there was a rather unpleasant small in the bathroom. Sewage? Pipes? Not sure. I certainly could not drink the water from the taps.

Family

4/10

Poor

23 Apr 2017

Sean

Uninspiring bordering on miserable!

Don't stay here! Rooms are like a caravan but bigger. Receptionist to told me I was lucky to check in as he was there! I realised what he meant when every time I passed reception it was roller shuttered off. No ambiance. No bar. No nothing. Impressive building, very sadly let down but it's interior. Comfy bed, quiet and good breakfast however.

4/10

Poor

21 Apr 2017

richard

Choose carefully.

Mmm if the inside was a fraction of the exterior - wow it would be good.
Real issue is check-in only open select hours and were not the hours advertised on the noticeboard - beware late check in !

10/10

Exceptional

10 Oct 2016

Cassie

Confortable and Convenient

Very comfortable room (bed and shower, especially). Convenient location (close to LIDL grocery store) and town. Nice view from upper floors. Friendly, helpful staff. Would stay here again.

8/10

Excellent

25 Sep 2016

Will

Great cycling location

Great location for a few days cycling in the Champagne region. The hotel had all of what we needed including a kitchen area. Only negative was that we had to pay extra for the kitchen utensils.

Partner

6/10

Pleasant

25 Sep 2016

Maria

Clean hotel

Nice 3 star hotel. Room was OK but mattresses too thin. The building is beautiful from outside and very clean inside. Ample parking. Breakfast was 10 Euros per person and it was Continental with lots of pastries, cheeses & yogurt.

Family

4/10

Poor

07 Jun 2016

Richard

Not very nice rooms.

Rooms are needing renovation - for instance, paint around the window sills were cracked and needed to be repainted. Rooms are very spartan. Maybe it was what we paid for. Hot water heater broke during our first night and the staff ended up letting us use another vacant room. Hotel staff shuts down for the night around 9 pm, so good luck getting any help after that. We went into several rooms trying to figure out if we wanted to pay for the better view, and all the rooms had a dank, stale smell. In hindsight we wish we paid up for nicer rooms.

Partner

6/10

Pleasant

06 Jun 2016

Michel

Decent priced hotel not far from the center

Overall we enjoyed our stay there as staff was very kind and efficient. The hotel is not far from the centre, walking distance but still better with a car. The room size was ok, the bed on the small size tho. The bathtub/shower was quite poorly designed tho, with the shower curtain cutting the bathtub in half. If anything the room could use a refreshing.

Partner

2/10

Poor

25 Apr 2016

Luis

Terrible hotel. Maybe good for one star! Awkward room. No space. Doors were taking away from room in order to fit the bed.

Family

2/10

Poor

18 Nov 2015

Garry

Appalling!

Check in service was slow, unprofessional and just not good enough. Receptionist chatting and smoking out the front when our room was ready. We had to repeatedly ask if we could check in. Hotel area and location is terrible! €10 taxi fare to town. Room was small and it was advertised as having a kitchenette. Not one glass, plate or fork was provided. Cobwebs in room. No one at check out when we left, reception closed. Couldn't pay. Left our details with the cleaning lady who was very helpful. No one called us back. We had to ring the hotel and sort it ourselves. They still haven't sent us a copy of the bill by email.

Partner

6/10

Pleasant

06 Nov 2015

David

Value for money hotel. Had a microwave hot plates but could not be used as there was no crockery, glasses or cutlery. Very strange

Partner

10/10

Exceptional

09 Oct 2015

Christtine

Comfortable Apartment

Stayed here for 3 nights every thing was fine
Found it strange that facilities were provided for self catering, but no utensils, i.e. plates, pans etc..
However we always have our own, so we had no problem, but some people may find it a bit off.

Staff were fine and very quick check in.

Partner

6/10

Pleasant

01 Sep 2015

Verified traveler

Basic clean accommodation but reasonable value for money as a one night stop over.

4/10

Poor

01 Sep 2015

Verified traveler

Ok if you can sleep in a sauna

Was allocated a ground floor room on a very hot evening. As we had our youngest daughter with us we could not sleep with the windows open. There was a electric fan in the hallway so I asked the receptionist if we could use it during the night, I was told no as that was for reception and I should leave the windows open.

6/10

Pleasant

27 Aug 2015

Elizabeth

Fine for one night.

Clean room and fine for one night. Wouldn't wanted to have use it for longer as it's quite basic and lacks the finishing touches. Slightly more expensive than the Ibis we had stayed in and would probably opt for the Ibis in future. Building a bit tired and could do with smartening up.

Partner

8/10

Excellent

23 Aug 2015

Matthew

OK for a nights stopover to act as a Base for a visit to the Champagne houses, but too far out of town to walk.

Family

8/10

Excellent

01 Aug 2015

Anthony

Simple and Comfortable

Looks like an old army barracks (in a nice way!) but the simple rooms were comfortable. The inexpensive breakfast was excellent for the price. Only 10 minutes from champagne heaven!

Partner

8/10

Excellent

28 Jul 2015

Michael

short stay

Large basic room. Hotel impressive looking outside not so good inside. Large bathroom but no shower curtains. Breakfast basic but good.

Family

6/10

Pleasant

17 Jul 2015

Whizz

OK if you are just passing by for a night. No WiFi

WiFi very difficult to connect, only in the reception area.

6/10

Pleasant

13 Jul 2015

Verified traveler

Good location for traveling, okay hotel

Good location for exploring the region, okay for a one night stay but I wouldn't stay longer. The shower curtain was dirty, no soap in the bathrooms, the AC didn't work in either of our 2 rooms.

Family

8/10

Excellent

30 Jun 2015

Verified traveler

good reasonably priced hotel, Beds a little hard.

6/10

Pleasant

24 Jun 2015

Gregory

This hotel was very hard to find. None of the GPS coordinates worked. When I mentioned it at check in the desk clerk said it has been that way since they opened. The WiFi didn't work either. Probably would not stay here again.

Partner

8/10

Excellent

23 Jun 2015

Verified traveler

Basic cheap but very clean

Very basic accommodation , really really cheap . Surprisingly good breakfast ,€10 extra . Helpful pleasant staff .

6/10

Pleasant

14 Jun 2015

Helen

Clean and comfortable but a few compomises.

Hotel was fine, but not happy with our booking. We booked and paid for a Suite, hoping for a bit of extra space when staying for 4 nights. However, on arrival they advised that our booking had only come through from Hotels.com as a studio. However they couldn't provide a refund or give us the Suite we'd paid for.

Nice views from the room and a fairly quiet location, although a bit of a walk from town if you're inclined to walk. Quite close to shops in a smaller town just outside Eperney though.

Good sized bathroom, but the (only hand held) shower is a little tricky to use.

There is a small kitchenette and they provide cooking utensils, but there is no toaster or kettle, which is an oversight.

Partner

2/10

Poor

27 May 2015

Dirk

Great location, terrible rooms!!

The beds were absoluteley terrible! They'd been used so many times, the imprint of the previous person was still in there! It felt like laying in a hole, and not comfortable at all! The building is quite nice, and has charachter, but they could've done more to increase guest comfort. We had a kitchenette room, including fridge and stove. No kitchen utensils, no glasses present in the room. We occupied the room (suite) with 3 people, but only enough big towels for two, 2 plastic cups and 2 soap bars.

On the second day, the shower broke (the hose just came loose mid-shampoo session) and so it just didn't do much for our comfort levels. Please keep in mind the sofa bed is about 1,75m long, so an average adult will not be able to fit on the bed, so use it for kids only!
I actually recommend the IBIS hotel in downtown Epernay, similar pricing and an even greater location.
They say you get what you pay for, but we got even less than what we paid for....

Family

10/10

Exceptional

06 May 2015

Verified traveler

Lovely Views of Wine Country

I really loved my time at this hotel. The staff was so friendly, and willing to make lots of recommendations. They sent us to visit a local winemaker, which was awesome. The view from the hotel is overlooking vineyards in every direction, which was beautiful. Breakfast was wonderful. I really enjoyed my stay.

8/10

Excellent

23 Apr 2015

Verified traveler

Nice stay in Epernay!

Great stay in Epernay!

Partner

2/10

Poor

01 Jul 2014

florgan01

Very ordinary

Wifi never worked, hotel room was unremarkable, staff were a mixed bag of 'enthusiastic' to 'lazy'. Didn't bother staying for breakfast so can't comment there. No smoking rules are not enforced so place stinks of cigarette smoke.

8/10

Excellent

16 May 2014

R

Awesome

Great hotel close to every thing and close to Reims

6/10

Pleasant

18 Feb 2014

Verified traveler

Second floor slamming door

Noisy the room we stayed was close to a hallway door that made lots of noise when it swinged back and forth

8/10

Excellent

05 Jan 2014

Verified traveler

Spacious, safe, with free parking and WIFI

The hotel is a remodeled barracks. It has a beautiful brick wall that surrounds the place. There are plenty of rooms. It is away from the Champagne Ave, which is okay, since there is plenty of available parking nearby the Champagne Ave. The rooms are spacious and have a refrigerator and oven. The decor is not thrilling, but the room is comfortable. We did run out of hot water after one shower as each room has it own little water heater above the toilet behind a wood panel. The staff was pleasant and accommodating. As my title states there is plenty of parking and it is free. There is also free WIFI.

10/10

Exceptional

06 Dec 2013

Billy

A wonderful experience

We enjoyed it immensely.

4/10

Poor

19 Nov 2013

SW

Not what it was

Have stayed here before - twice. Will I be staying again? NO! This time got put in the 'other' building - which is awful! Rooms ridiculously small, no lounge or sitting area. No breakfast in this building (so 150m walk in the rain to breakfast). If you are thinking of staying here, specify original building in your requests. This was always a budget hotel, the original building was ok for the money, the new building is reminiscent of a prison.

8/10

Excellent

04 Sep 2013

Norm

Lovely Countryside

The room was clean with very comfortable beds. The kettle with coffee, tea and biscuits was a welcome surprise together with the kitchenette and fridge. The addition of a bar was nice. I would have welcomed a shower instead of a bath as the shower cradle was too low down for a shower. Otherwise we enjoyed our stay, albeit quite a long walk to the town.

4/10

Poor

12 Aug 2013

RkA

Not provided the service it claimed

We reached at 1 pm and been told to come back after 2 as rooms are not ready.Once we have checked-in, the key (car) does not work and we have to ask them to help us - twice. Wi-fi was not working in the room/floor - we were in the top floor. When I asked they told us to come down to use it. Finally it was a basic accommodation.

8/10

Excellent

08 Aug 2013

Craig

Good hotel

Good sized, well kitted out and comfy. Lack of air con would not normally be an issue but was v hot while we were there. Would definitely use again.

6/10

Pleasant

16 Jul 2013

Lyn wine taster

Not my cup of tea

Ok if using as a base as has cooking facilities but no utensils

Partner

8/10

Excellent

14 Jul 2013

Park

Good hotel for price

The hotel was located little farther from the downtown Epernay so be prepared something to eat for the meals. Fortunately there was a grocery store close to the hotel and delivery service for foods was available from restraurants located nearby. The staff at the reception was very friendly and kind for questions regarding public transportation and restaurants.The hotel has been renovated from the old military facility so there was some smell and feeling like a military camp. Unlike many other hotel in France, the room was big enouh for a family.

4/10

Poor

03 Jul 2013

Peter

disappointing stay

The room was not as advertised. Supposed to be a 45 sq.m Not half that. Queen size bed and sofa. Double bed and a wooden chair. Climate control? Open the window if you're hot.
Very disappointing when staying in such a beautiful place.

4/10

Poor

30 May 2013

Pamela

Cheep and not so cheerful

Very basic, no cutlery, plates, pots, pans. Beds small and uncomfortable, pillows cheep and basic.

6/10

Pleasant

29 May 2013

Lovescats

Poor check-in experience

Although we had paid in full nearly one year ago, the receptionist spent 30-40 minutes trying to find our booking/names - highly unsatisfactory! The façade promises what the internal rooms do not deliver.

8/10

Excellent

20 May 2013

Robert, Jenny and Emma

Added to our enjoyment of Epernay

A bit hard to find, but clean and spacious for three people. Very comfortable. A bit of a walk into town but we like to walk.

8/10

Excellent

02 Apr 2013

Janice

I booked a twin bedded room but was originally given a double although it was changed without fuss. There should have 2 blankets available in a twin bedded room. Would have liked a proper shower rather than a hand held one.

8/10

Excellent

01 Apr 2013

Verified traveler

A

Good. Shame I cannot reply without having to write a whole sentence!!!

Family

8/10

Excellent

30 Oct 2012

Darren

Great hotel once you find it

There is no signs to go into the place, so unless your gps takes you down the back road, it may take awhile. other than that, a nice hotel overlooking the vineyards.

Partner

6/10

Pleasant

09 Sep 2012

Theresa

Middle of nowhere , didn't speak English, spacious rooms with kitchenette but no cutlery, cups or plates etc.!! Cleanliness not up to usual standards and although it looks new from the outside the bathroom and bedroom fittings and fixtures in poor repair, eg. Shower head holder broken off.

4/10

Poor

20 Aug 2012

Kate

Adequate but wouldn't recomend

The hotel was adequate for an overnight cheap stay, however staff were disinterested, 1st room we had was not what we had booked, moved to another which had tub of meat left in fridge. Tap & shower was broken. Noisy.

2/10

Poor

06 Aug 2012

Robin

Possibly the worst

This hotel was possibly the worst hotel ever ,amazing you can call it a hotel.Road to hotel resembled a war zone .Welcomed at hotel by an oaf who could barely speak any language,could not smile ,didn't have the booking and then couldn't care anyway .Function on at same time which meant multitudes of drunks outside hotel ,inside and even behind reception .No televisions ,air conditioning ,ambience or sense of being a hotel .Frankly dreadful .!!!Your company is great and my stays are usually excellent so why advertise these hovels .

4/10

Poor

30 Jul 2012

R Duke

Sat nav could not locate the hotel, so followed the signs for the hospital first and then used the hotel web site map. Room was clean, and was equipped with a fridge, cooker and sink - as you would expect in a Comfort Suit Hotel. But that was it!! Not even a teaspoon. No evening meals available in the hotel either, so a trip into town needed for the evening meal. Breakfast not taken so cannot comment on that. Would not use this one again.

4/10

Poor

26 Jul 2012

Verified traveler

Whilst we stated needed disability access The hotel provided no disabled services

8/10

Excellent

16 Jul 2012

Alicia

Air conditioning

Hi - staff was very friendly, convenient location. We would have liked air conditioning in the room. Since the bedroom is on the top floor, it got very hot upstairs.

6/10

Pleasant

25 Jun 2012

Verified traveler

A night of Champagne

There was potential mix-up over the reservation but the staff were most helpful. The room was comfortable if very basic which was what we expected. The quality and selection of food at beakfast was very good. A full shower would have been a considerable bewnefit.

4/10

Poor

07 Jun 2012

John

The Not So Comfort Suites

Bad customer service. The hotel smells like wet sheep. Our room had not been made up by 6:00 PM the following day and they could not care less until I raised my voice several octaves. Finally some one saw some sense and provided a bottle of champagne, (not that we needed it, because that's what we had been doing all day) We still had to make our own beds. The previous occupant's child had left some toys behind a door which is testament to the poor cleaning service. This is the Not So Comfort suites.

Partner

10/10

Exceptional

06 Jun 2012

Verified traveler

The hotel was very good, but some clearer information on how to locate it would have been very helpful - the postcode was not sufficient for our sat nav - but some helpful ladies at a bus stop directed us (we just happened to have pulled up outside the entrance to the former barracks on which this hotel is situated). Nonetheless, we were very satisfied with the hotel and the service which they provided.

6/10

Pleasant

03 Jun 2012

Deb & Peter

A work in progress but with great potential.

The room was pleasant enough, comfortable and clean and good value for money, BUT...

The whole building complex looks like its suffered from the Euorpean debt crisis, with many things incomplete or not finished. The front of the building drastically lacked gardens of any description. This was very disappointing as the view of any window was an overgrown building site still in construction phase.

We ordered a double bed and we got 2 single beds side by side. The beds were very hard but not totally uncomfortable. The room was advertised as a 'self contained' and did have a small cook top in the room and had an electric kettle and toaster, but there wasn't a piece of crockery or cutlery supplied nor a saucepan or frying pan. The cups supplied with the kettle and teabags were cheap and very nasty, very small, disposable plastic, and the 'glasses' in the batheroom were the flimsiest plastice that split when water was poured in.

If green credentials are important to the extent that you want to minimise the laundry of towels then the provision of disposable plastic cups seems incompatible with those stated aspirations, especially when the towels were replaced every day regardless of the fact that we had hung our towels up. The placement of the shower head in the bathroom was too low, ie very good for washing your navel, but difficult for washing your hair.

8/10

Excellent

10 May 2012

Liz

Basic but good value for money

We have stayed here twice, both times at the same time of the year for three nights. It is not very sophisticated but it is clean, comfortable and cheap. The staff are always polite and try to be helpful. We have been upgraded to suites both times despite paying the cheapest rate. There is equipment and space to cook and eat in if on a budget. It is not ideally placed being on the edge of town but there are local shops etc. We have never really found location an issue (but we always have a car).We would stay again.

8/10

Excellent

06 May 2012

Cindy

Nice hotel for price

This is a good hotel for the price. The room was clean and the staff was friendly and helpful. It was very cold in the room when we arrived and the hallways were very cold. Housekeeping came to ensure that we were able to figure out how to turn on the heat. The hotel is in a newer area. Our GPS could not locate the road but googlemaps will find the area and then there are signs. Free wireless and a great breakfast were offered. The water did not stay hot very long. My husband had to take a cold shower.

8/10

Excellent

11 Apr 2012

Verified traveler

Comfort Suites - Epernay

An impressive ex-military building, with high windows and more space than expected. Facilities all appeared well kept, and quite new.
Spacious, generally clean, and comfortable.
Excellent price. Only slight negative is a 25 min walk in to town centre.

8/10

Excellent

21 Mar 2012

Gordon

Suite Hotel Epernay

We were very pleased to be guests at the Hotel. The staff were particularly helpful and the suite was most comfortable and clean. We will certainly stay again at the same hotel.

10/10

Exceptional

10 Jan 2012

Rachel

Amazing!

My friend and I had an amazing stay at this hotel. Our only disappointment was that we didn't get to stay longer. Great staff, so helpful and the rooms were amazing!
I would definitely stay there again and would definitely recommend to others.