Name: Scandic Pohjanhovi
Address: Pohjanpuistikko, 2, Rovaniemi, 96200, FI

6/10

Pleasant

07 Apr 2026

Sunil

If is centrally located, with good parking. Rooms are clean, pool is dated and water is cold, fridge was not working and because of that a lot of our food went bad.

Family_with_children

6/10

Pleasant

23 Mar 2026

Bishal

It's 4 stars but old.

8/10

Excellent

17 Mar 2026

James

.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Ciaran

Overall not a bad stay. We stayed 4 nights. The housekeeping could have been better and top up of tea/coffee/milk didnt happen. The family room had a great view of the river and lumberjack bridge. Location is great with lots of shops/cafes/restaurants nearby. Bus to Santa claus village leaves right outside. Lots of options for breakfast. Swimming pool is on the cold side when you first get in but you get used to it, maybe too cold for very small kids.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Stephen

Fab location, lovely rooms, very cosy, breakfast was lovely. Had a wonderful stay

Partner

10/10

Exceptional

04 Mar 2026

Lester Edmil

Great location, breakfast variety was superb. Bus to SCV and airport stops just in front of the property. I would stay here again.

Partner

10/10

Exceptional

25 Feb 2026

Jaymie

Very nice hotels with renovated rooms. Got a family room facing the lake in the second building above the Lapland Safari adventures shop. Elevator actually went straight into the Lapland Safari shop so I didn’t have to exit the building and wear tons of clothes in order to start my activities. The staff was super friendly and the hotel is close to the city center, shops and restaurants. The bus stop is right next to the building so if you didn’t want to use Uber, public transport was right there. I was traveling for work so needed a place that allowed me to work and have fun on my days off. The hotel was great for my 4night stay. Highly recommend for business or solo travelers like myself. Warm, renovated, cozy rooms with good WiFi and easy access to all Rovaniemi offers.

Self

10/10

Exceptional

22 Feb 2026

Ashleigh

Perfect location, views of the river were breathtaking, the family room was a good size, and the hotel in general was beautifully decorated.

What a start to our trip.

Family_with_children

10/10

Exceptional

14 Feb 2026

Karina

Beautiful hotel. Excellent food options and very nice view in front of restaurant and gym. The gym is big and with several machines. Loved the gym

Leisure Partner

10/10

Exceptional

12 Feb 2026

Ross

Very clean, the choice at breakfast was great, something for everybody.
Staff were very nice and we really enjoyed the stay. So central, easy to get to anything we wanted

10/10

Exceptional

29 Jan 2026

claire

Staff were extremely helpful. Breakast was super. We had a newly renovated room with a river view which was spectacular, and bunk beds which proved very popular. Location was perfect, close enough to everything but far enough away to feel like your not in the city...a lovely mix. Overall a fabulous stay. Would definitely recommend,

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Neil

We have stayed here before and returned due to many factors. High quality rooms and amenities. Location of the hotel is perfect for any trip out. Views across the river are outstanding. Lots of parking spaces. Breakfast is great and the bar really good. The hotel has everything for families or couples.

Leisure

6/10

Pleasant

14 Jan 2026

Jenifer

The bathroom was super tiny. I understand it needs fit the size of the room, but it was super small. The sink beinh a size of a cutting board. Also a fire alarm was raised but there was no communication when the issue was resolved. The communication could have been better. Also the floorboards are mog carpets, the yoing ones kept slipping and falling as the floor was really slippery. The floor in the bathroom freezing during winter. I just dont understand why the floors arent carpeted. The hotel needs some refurbishments. Breakfast not so great either, could have been much better. Truthfully if given a choice I wouldn't want to stay here again.

10/10

Exceptional

13 Jan 2026

Alice

Wonderful hotel, our room was modern and clean and fitted 5 of us in (2A, 3C).
The bus from the airport and to SCV stops right outside. Our room overlooked the river, there are playgrounds and shops within walking distance.
We didn’t eat at the restaurant as the menu wasn't to our taste, but there are loads of places to eat nearby. But the breakfast had a good selection, and we all managed to find something to fill up on for the day!
Also to note there are multiple playrooms for kids in both the restaurant and main reception area, which our kids loved!
Would absolutely rebook this hotel in a heartbeat!

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Narinder

The service and quality of the hotel was excellent. Location is spot on and the breakfast is lovely. Staff are helpful.

Leisure Family

10/10

Exceptional

31 Dec 2025

Ling

excellent

Friends_and_family Friends

2/10

Poor

27 Dec 2025

Jose

Big problem to check in. Made this reservarion since april 2025. Two rooms were not on the hotel system, had hard time to solve this. Manager in charge was very disrispectful. I will like to be contacted to raise a higher claim and tell more about this big issue.

Leisure Family

10/10

Exceptional

23 Dec 2025

Kirsty

Room was much nicer then the pictures make them look, was expecting budget travel lodge style from the photos bust actually really well done, good quality and lovely and warm, view was beautiful. I've seen comments about the tunnel, but it's not really that long and saves you going outside in the freezing temps to get to breakfast or the bar.
Staff were lovely, friendly and so helpful. Bus stop for Santa village/ park / airport just outside hotel (only real stop in the city for it) so perfectly located, breakfast was good and varied plenty of options for the whole family. If we were to come back we'd absolutely look to stay here again.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

giedrius

Good hotel

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Chelsey

Great location for walking into the city centre, not far from sledging at the Naava cafe, we had a family superior room, the room was huge and very modern, breakfast was great, lots of choice of hot and cold food, would definitely recommend

Leisure Family_with_children

6/10

Pleasant

18 Dec 2025

Rohit

The room does not get cleaned despite adding the sign board each day

Leisure Family_with_children

10/10

Exceptional

12 Dec 2025

IAN

Staff were incredible and could not do more yo help rooms were also stunning

Friends_and_family Family

2/10

Poor

12 Dec 2025

Mark

Awful experience. Took an hour to check in, given the wrong room, had to move rooms on the 2nd day.

10/10

Exceptional

09 Dec 2025

The

Highly recommend staying there good service good breakfast excellent rooms as a family of four it suited us extremely well thank you for a great time away

Leisure Family

4/10

Poor

08 Dec 2025

Jacqueline Elizabeth

Check in was a complete shambles !
We booked a superior room ? The room was so small we had no room to move around , with a suitcase of 28inch a medium case we could not open the bathroom door , no safe , no phone or anyway of contacting reception, we asked for the room to be made up upon our return they had put a roll of toilet paper on the bed , the only thing that had been done.

Leisure Family_with_children

8/10

Excellent

07 Dec 2025

Gareth

Overall, we had a pleasant stay at the hotel. The room, however, felt a little small and lacking, and we expected a bit more considering the price we paid. The layout of the building was also quite unusual — the very long corridors leading to the rooms made it feel more like walking through an underground car park than a 4-star hotel.

The staff were helpful and friendly throughout our stay, although on one occasion housekeeping knocked to clean the room quite late in the afternoon. Breakfast was enjoyable with plenty of hot and cold options, though a few items that should have been hot were on the cooler side. Still, there was a good overall selection.

We did enjoy our time at the hotel, but like much of Rovaniemi during this time of year, everything comes at a premium.

8/10

Excellent

30 Nov 2025

Juan

Good hotel. Excellent location. Great view of the river. New rooms. Not sure why reviews have the hotel as dated. Looks great. Just crazy at breakfast. Could have better coffee options.

Partner

10/10

Exceptional

26 Mar 2025

jeneth

Very nice

Location is great. Behind the hotel is the river with beautiful views, in front is a bus stop to Santa Claus village. Multiple restaurants and stores around and close to city center. It's just that we refused cleaning but housekeeper came anyway while we were out.

Partner

8/10

Excellent

10 Feb 2025

UGUR

It good locatiıon help full staff clean And good wiew

Leisure

8/10

Excellent

29 Dec 2024

Laura

Swimming pool was freezing (too cold to be useable) and areas of the hotel were worn/in need of renovation. Main single beds in room were very comfortable, but sofa bed was awful and has left me with a very painful back.
That said, staff were friendly, location was good and breakfast was good.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2024

Leon

Great choice for the area

Great facilities in the spa and very friendly staff.

Business

6/10

Pleasant

22 Dec 2024

Fego

The swimming pool was very cold, the sauna was not very hot. There was no provision for early check in.

Friends_and_family Family

8/10

Excellent

18 Dec 2024

lyndon

Good area

Leisure Family

10/10

Exceptional

14 Dec 2024

David

Lovely hotel

Lovely hotel, friendly staff and nice room.

Friends_and_family Family

10/10

Exceptional

14 Dec 2024

Yeison

Excellent

Very nice hotel with amazing views with a very good breakfast

Partner

10/10

Exceptional

08 Dec 2024

Amanda

Great stay

8/10

Excellent

06 Dec 2024

Patricia

Staff are very welcoming and friendly. Restaurant's dinner was delicious! though service was very slow, I waited 40 minutes for my order to get to my table (only 1 person at my table). The room was spacious and comfortable, the view was pretty, but the cleaning was superficial. I found hair and small paper and plastic residues from previous guests. The location is perfect and it was an overall pleasant experience (except for the cleaning, definitely an area of improvement).

Leisure Self

6/10

Pleasant

01 Dec 2024

gary

Great location lovely staff pool freezing, dated interior small bar

Friends_and_family Family

10/10

Exceptional

24 Nov 2024

Christopher

Unbelievably helpful and friendly staff. Junk beds were a huge hit with the kids.

Friends_and_family Family

8/10

Excellent

14 Nov 2024

Nitin

Nice views from the room we had,conveniently located at City centre with decent parking facilities.However didn't like the fact that they do not provide basics like a kettle to boil water in the room.No dental kits, etc. and rooms do not have phones to connect to the reception.

Leisure Family

10/10

Exceptional

03 Nov 2024

Gretta

Well worth

The hotel was excellent, while the main hotel is a little dated the service and cleanliness of the rooms was excellent. Breakfast had a huge selection. Would highly recommend and plenty of restaurants to choose from in the City.

Friends_and_family Family

2/10

Poor

22 Dec 2023

Haiyan

My family arrived at the hotel around 1pm. I asked if possible to check in earlier. I was told the room was not ready. We waited patiently and I went back to the reception to check whether the room might be ready around 2:45pm. The receptionist first said she was not supposed to answer my question as the standard checkin time was 3pm. When I insisted she checked again, she questioned my nationality. I requested to talk to a manager and complained about my experience. The manager said it was their standard procedure to ask about my nationality before checking the room availability. We finally checked in at 3:20pm. The first thing my son found near his bad was a pair of used underwear. The room is tiny. There is nothing except for 3 single beds.

I will definitely not be staying at this hotel in the future. The hotel staff do not respect the guests and there is 0 service. You definitely don’t want to see other people’s underwear in the room.

Our family vacation in Finland was still a memorable one except for the terrible experience at this hotel.

Leisure Family

4/10

Poor

20 Dec 2023

Paul

Central location

Hotel was ok for what we needed and very centrally located to centre.
Pool was freezing, hence I dipped a toe and came out…quiet as people don’t stay in long.
tea/coffee in room never replenished.
Breakfast was good and plenty to choose from.
Price reflects the season

Friends_and_family Family

8/10

Excellent

19 Dec 2023

Peter

Loved the newly renovated section , parking is close , no payment , nice room and bathroom was excellent quality … breakfast was great selection and quality … just it was a bit expensive for the overall hotel and no baggage service or help was difficult with 3 kids, snow and small elevators .

Leisure Family

10/10

Exceptional

15 Dec 2023

Diane

We loved the location.
Very easy for our family to get around.
Very close to shopping.

Leisure Family

10/10

Exceptional

10 Dec 2023

Danny

Highly recommended

Fabulous stay for a family of 4, the hotel is ideally located and has all the facilities that we needed. The breakfast was included and was delicious with plenty of choice. The room was large for a family of 4 and the kids loved the bunk beds. It was quiet and had a beautiful view of the river. I would highly recommend this hotel

Friends_and_family Family

10/10

Exceptional

20 Mar 2023

Gina

My first time Traveling alone and I found the Perfect place to do it! This Hotel has been amazing and the Staff were so very helpful when I asked about the City and Busses, I want to give a special shout out to Juuli at the reception! Over all I had a lovely stay and plan to come back next year!

Leisure Self

8/10

Excellent

22 Jan 2023

Shabbir

excellent location, close to restaurants and shopping. nice and clean though dated/older hotel. probably a 2-3 star but still good. bathroom shower could have been better. room was adequate and clean. sauna and swimming pool good.
breakfast was excellent and staff good. view from restaurant looked into frozen river was very good.

Leisure Family

8/10

Excellent

16 Jan 2023

Seppo

Finland's biggest river close by c 50 meters , of cause
it was frozen this time of year . . . other scenic nature ,

in the newer part of the hotel , the corridor carpets
emanated stuffy smell of which I told at reception ,
they said they know about it and are looking to
solve the issue . . .

Leisure Self

4/10

Poor

31 Dec 2022

Helen

So disappointed to end a super trip to Lapland here. Swimming pool was so cold we couldn’t enjoy it. Room didn’t look like any of the pictures!! Tired hotel with frustrating lifts. No kettle or facility in room, minibar warm, tv didn’t work nor comms in room. Felt completely ripped off partying £320 for one night.

Leisure Family

10/10

Exceptional

27 Dec 2022

ILIAS

WARM ROOM WITH NICE RIVER VIEW

Very comfortable and clean room. It was spacious and the most important: warm! the beds are comfortable and the room has a very beautiful view to the river

Friends_and_family Family

2/10

Poor

25 Dec 2022

Danny

Very overcrowded, understaffed and all around poorly maintained. We were checked in late(4pm) after arriving early and spending the day out. Breakfast was poor and overcrowded. Room was never cleaned despite us asking for it. Very bad service levels - after paying 400 euros a night for a basic room.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2022

Kathleen

New rooms look great and are very comfortable. Great location too. Needs more milk in room though!

Leisure Family_with_children

10/10

Exceptional

31 Mar 2022

Tony

Receptionist was absolutely excellent when I arrived at 9pm (I stayed on 28th March 2022) 10/10 fpr help, information and efficiency and dealt with an incorrect booking excellently (it was my fault)

Leisure Self

8/10

Excellent

08 Jan 2022

Alisha

It’s an older hotel and the family rooms are in a separate building from the main building. But many amenities in the room. But it was clean and very centrally located. It was basic but worked fine for our family.

Friends_and_family Family

8/10

Excellent

12 Feb 2020

Debbie

Ok but needs modernizing

Ok for the rate, needs some updating, good position for the river and town.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2020

Anthony

Hotel stay

Very good hotel good breakfast good views and very helpful staff

Partner

4/10

Poor

06 Jan 2020

Joann

Property needs upgrade.. Expensive for almost $500 per night on new year eve etc.

Leisure Partner

2/10

Poor

06 Jan 2020

Verified traveler

Room was dusting, no slippers, no bathrobes, needed2 pay extra4 that. Even ehole price for dusting rokm was too high!

Friends_and_family Family_with_children

2/10

Poor

04 Jan 2020

Yasemin

Worst room i have ever stayed in my life!

Terrible place to stay at!

Friends_and_family Family

8/10

Excellent

03 Jan 2020

Adam

Cosy in a fantastic location

The hotel was located perfectly for our stay. High floor river view for NYE. Surrounded by lots of restaurants bars and two big shopping complexes.
Our biggest regret was booking a meal for NYE in the hotel at a cost of €70 pp! This was absolutely not worth the cost. It was buffet style, limited food options with no table service or entertainment. Very disappointed.
Breakfast was was satisfactory.
The hotel is just slightly dated inside and in need of some renovation. Two things for us were the fire pit around the pool area not being on. No ambient music and the sauna only being available 1700 til 2200.
We would also of appreciated our balcony being cleared of snow so that we could of used it fully.

Partner

8/10

Excellent

26 Dec 2019

Verified traveler

We enjoyed our stay. The room wasn’t what the website said when we booked it, but it worked and we had a good stay. We booked a family room where we were supposed to have two single beds, a double bed plus a double sofa bed. We didn’t get the double bed, just the two singles and the sofa bed.
Anyhow, the breakfast buffet was amazing. One of the largest selections I have experienced as a free breakfast with the room. There was a bus stop right next to the hotel which made getting to the Santa village, Santa Park, and the airport very easy with Santa Express Bus. The hotel had a sauna and a pool. The water in the pool was too cold for me though. The downtown was a quick easy walk away so the location was very convenient. Overall I would recommend this hotel.

Friends_and_family Family

10/10

Exceptional

26 Dec 2019

Verified traveler

Good experience

The hotel is located in a great location. The reception were helpful and friendly. It is a good place to stay at Christmas. But book very early for a good rate, probably 4 months or 5 months prior to your trip.

Self

8/10

Excellent

25 Dec 2019

Verified traveler

Thought the breakfast was very good with lots of variety

Leisure Friends

4/10

Poor

24 Dec 2019

Verified traveler

I thought the place was scruffy and the service at breakfast was terrible. Sometimes couldn’t find a place to sit as tables had not been cleared.
Best thing about the place was it’s proximity to the Santa express bus

Leisure Family_with_children

10/10

Exceptional

23 Dec 2019

Verified traveler

Good buffet breakfast, located in city center. Near convenience store sell most stuff. Staff were friendly and helpful.

Leisure Friends

8/10

Excellent

22 Dec 2019

Verified traveler

The hotel is quite old. There seem to be a new wing but we stayed on the old wing.
The View was very beautiful though especially the trees with snow and the bridge.
Food was not so great (breakfast).
Overall a comfortable stay and walking distance to the city centre and there was a tourist shop (beside) to arrange for attractions.

Leisure Partner

10/10

Exceptional

19 Dec 2019

Verified traveler

The tv didn’t have any English channels. The room was large enough for a family of 4. Coffee amenities were topped up. Good quality soap and shampoo provided. The breakfast selection was excellent. Room was clean and well maintained.

Leisure Family_with_children

4/10

Poor

15 Dec 2019

Verified traveler

Very basic hotel . Breakfast closes at 9.30. No tea coffee facilities in room.

Leisure Family

10/10

Exceptional

10 Dec 2019

Steven

Excellent family hotel

Very nice family hotel, with excellent restaurant and close to the city centre with bus stop outside.

Friends_and_family Family

10/10

Exceptional

10 Dec 2019

Verified traveler

Great location, family friendly. Breakfast ok big selection

Leisure Family

8/10

Excellent

05 Dec 2019

Verified traveler

Property was clean and tidy, in need of modernisation in places.
The pool was freezing but I am assuming that this is on purpose as this is meant to be used after the sauna in a traditional Finnish way.
We got little static shocks off the door handles around the lift and rooms which was unpleasant, not sure if this was due to the type of clothing we were wearing (ski wear) but we didn’t experience it outside of the hotel.
Overall our stay was good and I would recommend the hotel and the staff were really helpful.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2019

James

Scandic pohjanovi - rovaniemi

Nice hotel, better than expected. Close to restaurants and a great breakfast.

Friends_and_family Family

10/10

Exceptional

23 Oct 2019

Verified traveler

Staff at main desk were excellent and very helpful, breakfast buffet was very good with plenty of choice for all types of breakfast. The restaurant in the evening was very good, but had a limited number of choices. However what ther was wa excellent. The hotel in general was very quiet. Rooms did not have a phone or hot drinks materials (kettle etc)

Leisure Self

10/10

Exceptional

17 May 2019

Verified traveler

very easy access i like it u have everything
even tours u can easily book

Leisure Friends

10/10

Exceptional

22 Apr 2019

jan-erik

Short and nice visit

Short visit, nice welcome and good breakfast - thanks....:-)

4/10

Poor

05 Mar 2019

Verified traveler

Very outdated, no open bar in the evenings, rooms were small, dirty bathroom. No safe in room, no tea and coffee facilities in room. This really wasn’t value for money. It was quiet and close to other restaurants.

Leisure

8/10

Excellent

08 Feb 2019

Verified traveler

Good hotel in city centre

Good stay with nice river view.Great breakfast options and awesome dinner buffet.Feast for vegetarians!! Changes in breakfast options are recommended.

10/10

Exceptional

18 Jan 2019

ANDRZEJ

Family holiday

Central location. Nice people. 10/10 experience.

Family

10/10

Exceptional

14 Jan 2019

Verified traveler

Good place to stay and well located. Friendly staff

Leisure

8/10

Excellent

14 Jan 2019

Roger

Perfect location in the city center

Very good location in the city center, clsoe to restaurants, pubs and shops. Good breakfast. Friendly and efficient staff, and nice design in the rooms.

2/10

Poor

10 Jan 2019

Toshy

This is definitely not a 4 star hotel - closer to 2 star.

Also, do not let the staff try and convince you to change rooms. We booked a family room (as it was only slightly more expensive than a double room). We thought we'd fold up the sofa bed so we have more space.

The receptionist told us since we don't have 2 kids we should take a double room, as double rooms were the same size as family rooms and without the sofa bed we'd have more space in the double room.

Initially we took her advice, but the double room was tiny. There was two twin beds and not much space to walk let alone fit a sofa bed (refer to photo of disgusting shower in the double room).

Fuming, I went back to her and explained I paid more for the family room and wanted to stay in one. She said she'd have to check if they were still available and managed to get me one.

The family room was extremely spacious and comfortable and probably 4 stars. But that initial double room was closer to a 2 star motel.

For the extra 9 euro, highly recommend you buy the family room (and don't get suckered in to giving it up when they see you don't have kids).

Great location right opposite Lapand Safaris (which I rated 10/10) and highly recommend you try if you visit Rovaniemi

10/10

Exceptional

02 Jan 2019

Verified traveler

Great location and very conveniently located near amenities. Need a kettle in the room as the rooms are spread out and not always possible to go down to reception to get water.

2/10

Poor

31 Dec 2018

George

On reaching the reception, we were directed to our room which was at another building, roughly 10-15 minute walk from the reception including going up and down, not fun if you have luggage with you. The room itself was quite old with twin beds. We were told by staff there are no rooms available with double beds in the entire hotel.

The beds and pillows in our room were very poor quality and resulted in both of us waking up (after a rough night’s sleep) with back and neck pain.

Our room was NOT SERVICED/CLEANED AT ALL for 2 consecutive days. We had to complain about this at Reception (after walking all the way from the room because the rooms do not have a phone!) each day. On the days that it was cleaned, it was cleaned very poorly.

There is no kettle provided in the room and obviously no tea, coffee, etc. You would think a 4 star hotel would at least provide a kettle for hot drinks when it is -15 degrees outside. Reception staff informed us that we can rent a kettle for 15 Euros per day. No safe provided in the room either to store your valuables, which is useful when heading out for winter activities, etc.

The reception staff were generally unhelpful and not interested in helping out either. The only helpful staff were trainees, the more experienced staff were quite dismissive and looked like they’d rather just be home.

2 decent points about the hotel - location is good & breakfast spread is decent.

8/10

Excellent

24 Dec 2018

Verified traveler

shower had issues with hotwater .. I complained to the reception twice none came to check on .. even after repeated reminder.. that sucks
imagine -1 degree and not hot water

other than that rest was all good

6/10

Pleasant

22 Dec 2018

Man Tat

Old hotel, good location.

Partner

4/10

Poor

21 Dec 2018

Verified traveler

We didn’t get the room that we paid for. We booked a family room for 3 and was provided a room for 2. No daily room service. While there was no in-room tea or coffee, you could get hot water from reception area which was then a long walk back to the room. Customers were regularly complaining and yelling at staff in reception area and staff appeared rude and didn’t seem to care much.

Family

8/10

Excellent

02 Dec 2018

Verified traveler

Convenient location and friendly staff.

Partner

8/10

Excellent

09 Jun 2018

Verified traveler

Breakfast was excellent. The pool is excellent. The main problem was there were many hours of no internet conections. Also, no samovar (no possibility to make coffe or tee in the room).

8/10

Excellent

07 Apr 2018

Verified traveler

Improvement for rooms

The Room’s TV is responding very badly. It takes awhile to respond. The room is too hot as in there is not enough ventilation. Need to switch on the fan everytime when back to the room.
Apart from tht the staff are helpful and friendly.

Family

10/10

Exceptional

15 Feb 2018

Teresa

Fantastic location

Lovely central hotel overlooking river
friendly staff, great food and nice spacious rooms
Highly recommend

8/10

Excellent

10 Feb 2018

Verified traveler

Good hotel in city centre

Location is great.Everything is closeby. Rooms are decent size .Breakfast was good.

10/10

Exceptional

22 Jan 2018

Verified traveler

The room and hotel was very clean and lovely. The staff was friendly and helpful. I would recommend this place to anyone.

10/10

Exceptional

22 Jan 2018

Tony

Good and convenient hotel.

We enjoyed the comfort and the quiet there, though some rooms require a bit of a walk inside from Reception. The shuttle bus from the hotel to the airport was a very good thing. The staff were very willing to help and give advice, and there is an office for tours etc. next door. Check in does NOT close at 11 pm.

4/10

Poor

17 Jan 2018

Verified traveler

I was in the annexe. The hotel is too old and needs to be refurbished.

8/10

Excellent

17 Jan 2018

Lauren

Excellent location, clean hotel.

Great facilities, restaurant was delicious and breakfast good too! Easy walking distance to everything and central location so easy pick-up for activities further out. Staff helpful. Room slightly small however this is advertised by hotel so was not a surprise.

10/10

Exceptional

09 Jan 2018

Chantal

Convenient for our safari tours

Helios tours unreliable, front desk very helpful, breakfast satisfying.In totality an overall good experience. Will visit again.

6/10

Pleasant

01 Jan 2018

Monique

Great location

Great location, staff were lovely.. Only annoyance I had was the long walk to our room from the reception entrance & not being advised by staff of the elevator in the Lapland Safari building that can be used during the day.. we worked this out ourselves on the last day. Breakfast was enjoyable..

6/10

Pleasant

26 Dec 2017

Hoppy

Close to everything

Whilst I have rated this Hotel low, and we will not stay here again it does cover lots of things you need when on a holiday especially if you have children. I just felt that this hotel treats everyone like a number (money) not a person(referrals). Check in was dreadful only 2 on the counter so you had to wait ages to check in due to filling in paperwork with details which are on your passport the process would be shorter if you take photo copies of passports rather than filling in a form. You have been on a plane and all you want to do is have a shower or freshen up not queue.The room was OK very old looking. No double beds all single beds even though we booked a room with a double bed no drama we just rearranged to room. You cannot make calls from your room, no toiletries, broken lamp and whilst the doona was pulled up on the bed each day the room and bathroom was not cleaned over the 3 nights we stayed. Breakfast was a shambles most things empty and took 10-15 min to refill after you mentioned it to the staff. Conveyer belt food and everything cold and bland. I understands and appreciate it is Christmas and lots of people however the Hotel knows how many are checked in so therefore put more staff on to cover housekeeping and kitchen staff. What I did like about the Hotel was that it was close to everything we required. Should anyone ask me about this Hotel I will tell what I have said in this review and let them make their on decision.

Family

10/10

Exceptional

20 Dec 2017

Verified traveler

Nice historic hotel right in the center of the city.