Emporium Hotel Istanbul

Turkey , Istanbul
Istanbul, Ordu Caddesi, 11 3
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50 reviews shown

10/10

Exceptional

26 Dec 2024

mihaela

Hotel is clean ,near to bazar and other shops ,staff very helpful .

Business_and_leisure Partner

6/10

Pleasant

21 Jan 2024

Jeyapala

Service was good. However, the rooms need some major renovation.

Self

6/10

Pleasant

14 Jun 2023

Pritha

Hotel needs to be upgraded

Friends_and_family Friends

2/10

Poor

12 Jan 2022

mohammad abdul mamun

These people not freindly at all.

Business

6/10

Pleasant

29 Dec 2021

Sami

The hotel was good value for money, reception staff was helpful and pleasant, Kitchen staff and cleaning staff was also very good. However, it would be helpful to train staff in speaking English, this will improve the customer experience massively.

Leisure Family_with_children

2/10

Poor

21 Oct 2021

Verified traveler

A real nightmare

A real nightmare, the rooms are so small, the food is so poor, i have no words to say! Not reccomended at all!!!!!!

Friends_and_family Family

8/10

Excellent

19 Oct 2021

Fadi

clean Hotel not much on the service

it was a good hotel, I had couple issuse, the first one I reserved 5 nights paid and I got mixed up in the dates I left a day early to the aorport and the front desk did not say anything, the taxi to the airport cost me $100 US thats when I knew I was too early so I had to stay in another hotel for one night by the airport,
the other issue I had a bag missing from the room, I conteced the hotel and two days later they found it, Im still waiting for them to send it

Friends_and_family Family

10/10

Exceptional

18 Aug 2021

Hisham

Excellent

Amazing I liked it a lot very friendly staff.

Friends_and_family Family

8/10

Excellent

21 Feb 2021

Nezar

Realistic notes

The place is fairly quiet and the breakfast is average ... the location is excellent for business ... the small problem that happened on the first day was that they wanted to calculate the cost of the stay in euros and I had booked on the hotel website in dollars ... They wanted an additional 8 dollars and I refused and at the end they added Only 3 dollars for the total ... the receptionist should be more open and understanding than asking for trivial additional sums, but to the honesty the service staff were wonderful

Business

6/10

Pleasant

26 Feb 2020

Nezar

Evaluate by staying a day

Staff very good
Breakfast poor
The sofa covers have a smell of smoking

Business

10/10

Exceptional

22 Jul 2019

Amena

Near to all

Great

Partner

8/10

Excellent

28 Jun 2018

Verified traveler

It was good experience. Nice a clean room.
The internet is not that good but definitely it's not bad.

8/10

Excellent

01 Nov 2017

Verified traveler

Good Hotel, placed very close to Grand Bazar, parking area and many stores.

10/10

Exceptional

23 Aug 2017

judy

It was good

Very good very helpful Close to everything on the Main Street very convenient

8/10

Excellent

24 Sep 2015

Judy

Very good.

The hotel is very good: place is perfect ( in the middle of the old city, about 5-7 minutes walk from the metro, tram, and grand bazzar) . breakfast is good , room is comfort, staff are friendly and helpful.
We recommend everything about this hotel, except ordering guided tours.

Partner

8/10

Excellent

21 Sep 2015

Ahmed K.

holiday in istanbul

great hotel with short distance to istanbul attraction, blue mosque, grand bazar. good friendly staff. I highly recommend

Partner

4/10

Poor

07 Sep 2015

Manny

I paid for 2 days but my flight was late. I called in not to cancel my booking.I went their next day 10:45 A.M. Rooms was not ready for me. Receptions told me to take walk around the city till 2 'o clock. I actually stayed one day and have 2 pay for 2 days $157. This hotels is not for this much money. Sub standard breakfast. Not recommended to any one.

8/10

Excellent

29 Jul 2015

Stuff357

Great Location

Hotel in located in old towne one block from the Grand Bazzar

10/10

Exceptional

07 Jun 2015

Retired

Good location.Near museums.

The hotel had excellent service. Everyone was so nice! Spoke English and did their very best to help us with tours and suggestions of where to eat. We want to return to Istanbul and want to stay here again.

10/10

Exceptional

30 Apr 2015

Alex C.

Amasing trip

Wonderful place to stay with very helpful stuff. The hotel location is great is right across from the Great Bazaar and very close to the public transportation. It is in walking distance from Blue Mosque , Topkapi Palace and the rest of main attractions in the old Istanbul's center. If you don't want to walk just jump on the tram and it takes 2 short stops to be in the middle of everything. Decent continental breakfast Clean rooms and well maintain We are planing more trips to Istanbul and Turkey and definitively we will like to stay again in this hotel.

Family

8/10

Excellent

16 Apr 2015

Tuncay O.

istanbul nice

Close to old town and public transport. İ suggest this hotel

Family

8/10

Excellent

15 Apr 2015

Russel

Good

Good hotel with good service.

2/10

Poor

27 Mar 2015

Disappointed

Very disappointing

We were not given the type of room we had paid for and were told that Expedia had sold us a room that was not available. The first night we were given a room with only 2 beds, so we had to ask for an additional cot. The rest of the nights we were given a room with 3 single beds, instead of a King and 2 twins.
Toiletries were not replenished daily and we had to call almost everyday for either soap, toilet paper, etc.
The last night of our stay we were not provided with bath towels.
Cleaning was deficient, and the bath tub was not cleaned every day
Breakfast was the same everyday, not varied and did not include either fruits or fruit juices
There was a humidity smell in the halls and they were also used as storage

10/10

Exceptional

22 Feb 2015

JoseCo

Awsome!!!!

It was a short stay and lots to do and see so a good rest is essential, you can find it here at Emporium since it has a great location, you can walk to the Grand Bazar, Hagia Sophia, Bosphorus, Blue Mosque and so many beautiful places to visit there in Istanbul. By the way, the staff is so kind and helpful. I absolutely recomend this stay.

Family

2/10

Poor

03 Jan 2015

dtango

Lousy hotel with Lousy manager's attitude

I was charged an additional USD80 on top S$150 that I'd paid for having 2 extra kids when I booked the room for 2 adults. The manager by the name of Karem or Kamel showed me some really unpleasant 'attitude' when I protested for bring charged too much. I did not mind being charged a little more but what I really can't stomach is the manager's rotten attitude that spoilt my holiday in Turkey, that was the lousy highlight of this trip. This was on new' year day 1st Jan. 2015, was my last day in Turkey really really spoilt the New Year day for me & my family. I am a frequent traveller & All other hotels that I have stayed had some kind of flexibilities to accommodate children. My advise to ALL, STAY CLEAR of this hotel with such bad attitude manger

Family

6/10

Pleasant

28 Oct 2014

Frazzels

Good for short stay

The hotel looks just like the photos. There is no bar. Breakfast had enough variety to satisfy us, 2 adults & 1 junior child.
The room we had was lovely, the shower room smelt of drains quite badly, but I know U bends in Turkish plumbing are not standard so didnt bother complaining as I suspected all the rooms might be the same. The extractor fan didnt work either. The staff were friendly enough & reasonably helpful. The hotel location is 5 mins walk from the Grand Bazar & about 40 mins walk from the Hagia Sophia, you could probably walk quicker if you didn't get side tracked by all the delights on the way. The taxi from Ataturk airport was 50 Turkish Lira about £15 depending on the exchange rate & takes 30 to 40 mins. All in all it wasn't a bad hotel for a short stay.

8/10

Excellent

09 Oct 2014

Excellent location nr main sites & tram stop

Helpful & friendly staff, room comfortable, good breakfast. Will recommend to friends.

10/10

Exceptional

23 Aug 2014

Angelina

Close to Grand bazaar, Metro, local shops.

The staff were friendly, helpful and very supportive, good atmosphere.
Good buffet,
Very clean and the hotel is a walking distance to all local shops, Metro and the Grand Bazaar.

8/10

Excellent

04 Aug 2014

Gabriel

Good deal for business traveler

Good place to stay. Internet was great so I could catch up on my work while at the same time enjoy the sites of Istanbul.

10/10

Exceptional

15 Jun 2014

commie canuck

an excellent hotel

this was my first time travelling and this hotel was just perfect for what I needed. situated just right in the middle of the old city, I was never neglected for a second, the staff all spoke good english and was able to help me out with everything I needed.

4/10

Poor

08 May 2014

Vibz

Centrally Located but below average

The location of the hotel was its best feature - access to the trams and Grand Bazaar was ideal. The room was too small without a view. The bathroom wasn't cleaned thoroughly on a daily basis. Requests we made were attended to after a long time. Breakfast was ordinary. They did, however, accommodate us for an early check in and a slightly late checkout.

Partner

8/10

Excellent

26 Apr 2014

Traveller4

Excellent location to tramway and attractions

We stayed for one week with my family. This hotel met all our expectations on location, cleanliness, and services. Tram station as well as entrance to grand bazar was a block away. As other reviews, breakfast was not traditional western but typical Turkish. We had no issues, but kids had difficulty choosing other then cereals. Rooms were comfortable and staff very courteous and well mannered. On hind side, our suggestion is to always be watchful that bargaining is key at every place, and not to fall for pressure sale. We had booked a larger room for 4 people and when we reached our room was not available and we ended up in two rooms. We were told our room has electrical problems. Interestingly when my cousin came he was offered the same, he took a stand and got his room with no electrical issues. He had to argue and bargain. Additionally return cab to airport was booked through hotel. Rates vary on same service. My cousin got it for 60 TL a day before our departure while we were offered the same type of van for $50 instead and the hotel reception wouldn't budge and told us to go yellow cab ourself or take their van. We ended up with Van to not put a dent in our one week excellent stay. So be careful. Bargaining is everywhere, even in your hotel.

Family

8/10

Excellent

07 Apr 2014

Kundız

I liked staying at this hotel. The service was good, personal was friendly and kind. The room was cleaned every day and it was very clean. Personal always quickly helped and solved every problem and request. The breakfasts were good and rich with different types of food and fruits. The location is perfect for sightseeing, very close to main sights and metro station. But it was noisy a bit if your window goes to the street. Blackout curtains helped to relax at night. This hotel is very comfortable for resting and relaxing. But i didnt like that street was very crowded. Other side, it wasnt dangerous if you return to hotel at night lately.

8/10

Excellent

07 Jun 2013

Robert

Mostly very good

Was looking for real Turkish coffee, but neither existed in room or in breakfast. Also orange drink was not orange juice but powdered mix. Other than those two things everything else was excellent.

8/10

Excellent

28 May 2013

badie

Location and bed are very good

Location is great and also the bed.
Staff rarely smile or great guests. Room is smaller than small. No fresh fruits on breakfast and if fresh fruits are there then it will look old. No services for disabed guests.

8/10

Excellent

05 May 2013

valarie

Nice hotel close to the Grand Bazaar

Rooms were clean and newly decorated. Large, marble shower with great water pressure. Unfortunately, they also had the worst breakfast buffet. I had to go through the line twice to find the lesser of all evils. Would stay for facilities and cleanliness but not the breakfast. Bring small towels for baths.

8/10

Excellent

09 Dec 2025

Hajar

Personalen var trevliga, hotellet låg centralt

Friends_and_family Friends

8/10

Excellent

05 Oct 2025

Chantal

Hotel bien, l’accès ne se fait directement en voiture il faut marcher 5-10 minutes pour s’y rendre. Le personnel s’est occupé de mon transfert vers l’aéroport ($)

Self

10/10

Exceptional

08 Jul 2025

Denis

Great service, great room!

10/10

Exceptional

27 May 2025

Christian

Très satisfaits

Petit déjeuner copieux. Personnel à l'écoute. Très propre.
Le seul bémol est l'accessibilité (ascenseur et conciergerie au 1er étage sans ascenseur depuis le rez de chaussée, pour les clients) pour les PMR

Partner

6/10

Pleasant

16 Oct 2023

Joaquin

Habitación sin agua caliente

Es un hotel céntrico , pero no está muy limpio. La toalla tenía roturas . No salía agua caliente de la ducha . Además de que la calle estaba en reparación

Self

8/10

Excellent

06 Mar 2022

El houcine

Propre

Il peuvent faire un effort au niveau de la préparation des petits de déjeuner pour les lever tôt
Sinon le reste est pas mal

Friends_and_family Friends

10/10

Exceptional

07 Dec 2021

WALID

Hotel merite 4 étoiles

L’emplacement de l’hôtel est idéal pour les voyageurs qui connaissent pas la ville de istanbul
A cote des centres d’intérêt
Grand bazar sultanahmet le tramway
Petit déjeuné varié
Chambre propre

Friends_and_family Friends

8/10

Excellent

20 Nov 2021

samir

acceptable

good

Friends_and_family Friends

8/10

Excellent

09 Nov 2021

Sabedin

Det var bra men sängen var vemodig hårt

Partner

8/10

Excellent

24 Oct 2021

Hasina

Grei hotell

Hotellets beliggenhet var sentralt, og vi følte oss trygg. Bare litt dumt at veien rett ved hotellet oftes var stengt og hvis man skulle ta taxi, måte man stoppe 10 min unna. Ved ankomst hadde vi litt problemer, siden hotellet sendt feil informasjon hvor vi skulle bli hentet av taxi som vi bestilte fra de. Da vi kom til hotellet hadde de gitt allerede bort det ene delux rommet til noen andre, så et par av oss må det være i en annen rom, uten noen form for kompensasjon. Dagen etter ble et delux rom ledig og vi kunne bytte. De skiftet ikke sengetøy i løpet av hele oppholdet vårt og rengjorde ikke ordentlig rommet. Vi tok med frokost, og den var ok. Men servicen ellers var hyggelig.

Friends_and_family Family

8/10

Excellent

31 Jan 2021

Mourad

Bon séjour agréable tres bon hôtel

Friends_and_family Friends

8/10

Excellent

28 Jan 2021

Mohamed

Bien