Name: Paradisus La Perla-Adults Only-Riviera Maya AI
Address: Quinta Avenida, Luis Donaldo Colosio, ., Playa Del Carmen, 77728, MX

10/10

Exceptional

06 Aug 2026

Andriana

This property is an above and beyond luxurious property so sometimes you can expect quieter months. Though there are people that do book and also book the reserve side area. It is not a party resort from what we experienced but people still are at the pool bars and having fun. Atmosphere could be a little more lively, but it is a wellness resort. Will definitely go back with a group again.

10/10

Exceptional

05 Aug 2026

Deja

Best vacation I’ve ever had. This turned out to be the perfect 5 year anniversary trip with no problem whatsoever

10/10

Exceptional

02 Aug 2026

Jorge

Rooms were cleaned and tide up every day, always supplied with snacks and drinks; pools were clean and relaxing, water was always warm; staff was amazing, Eddy at Sal. was super nice and helpful, Naldia at Hadar was also super nice and always asking if everything was okay, Adrián Bosquez (our concierge) was always sending us the itinerary of the day early in the morning for activities to participate in, first day he gave us a tour of the place and helped us with our dinner reservations for the duration of our stay, Ariadne at Santé was also super nice and helpful, very polite, can't remember the name of our cook at Tokimeku hibachi restaurant but he was awesome, great show; also Jaime our carer of the night was super nice; all staff was super wonderful, food was delicious, activities were great, drinks were refreshing and the bartenders were nice.
In general my wife and I had a beautiful and wonderful experience, we'll definitely be back, loved everything about this place

4/10

Poor

31 Jul 2026

Nicolas

Si van a tener algo todos adultos, no pueden tener un bufes familiar , también tienen que tener un bufes pequeños para solo adultos. Ya que personas van a recrearse y dejan su niños en casas.

10/10

Exceptional

31 Jul 2026

Laura Jane

The most incredible experience from start to finish. I went here with my boyfriend and there is not a single negative thing I can say about this resort. We were treated like royalty. The food was five star quality, staff the nicest I’ve ever experienced, insanely talented entertainment, and I was blown away by the cleanliness and overall gorgeous aesthetic of this resort.

10/10

Exceptional

30 Jul 2026

Blanca

What makes this resort special is the amazing staff! Each of them are very special and make you feel pampered. The hotel surrounding are very beautiful and is very spacious. Location is also great! As is easy to take a taxi to go to Quinta Avenida

8/10

Excellent

29 Jul 2026

Michelle K

Hi,

Having breakfast in the \"Adults Only\" restaurant with Carlos each morning was great. He was very attentive, pleasant and the service provided was great. Angel, at the pool bar, remembered our drink order and we were always greeted with the smile. The dinner and service at the Lemon Fish was great! And if you have to keep moving during your stay attend a class with Nestor. He was energetic and motivating. The room was clean and very spacious. However, I was disappointed with the fact that when we checked in to the resort we were asked if we were to celebrating anything while we were in Mexico and our respond was \"yes.\" We were in Mexico to celebrate our 35 year anniversary. The person who checked us in stated that he would setup something special for us and it never happened. My only other complaint was trying to make reservations to eat at the restaurants each night. The QR code was not user friendly and it was easier to call or see the concierge. Even then, on certain evening dinner reservations were not available until 9:30. My husband and I did enjoy our stay and it is a beautiful resort.

6/10

Pleasant

26 Jul 2026

Patricia

We had a good time , staff was very nice however everything was very hot . The restaurants were super hot inside and the room was also hot . It seems as if the ac units cannot keep up with the heat.

2/10

Poor

24 Jul 2026

Derek

From start to finish it was a horrible time decided to spend my 50th birthday at this particular hotel have stayed at the milia in other countries and it was wonderful however I'm not sure what happened with this place but most of the amenities that they advertise for make sure you read the fine print because it's usually for the presidential suite only if you want creamer good luck getting it for your coffee also I had a personal concierge which I never even met the entire time I was there on my 5-day stay be careful putting the do not disturb sign on because I don't know if they just don't understand what it means but they will walk in on you The beach they said was fine however be very cautious because you will cut your feet if you try to walk in the ocean because of the coral and they do not warn you in advance also the seaweed was so bad you couldn't swim or even inhale the air around it so there was no hanging out at the beach. Even after complaining to management about the issues we had, the manager said he was going to make it up to me and asked what restaurant we were eating in the evening, but nothing happened. When we returned to our room, there was a mini personal cake with \"Happy Anniversary\", and again it was my birthday. Overall there was a breakdown in communication and poor service. Make sure you know when off season is because some restaurants and buffets will be closed, in our case the adults only dinner buffet.

10/10

Exceptional

21 Jul 2026

Jasna

Our stay at Paradisus La Perla Playa del Carmen was absolutely unforgettable! My mom and I had the most wonderful vacation, and every member of the staff made us feel genuinely welcomed and cared for from the moment we arrived.

A special thank you to Ana from the Concierge team for taking such great care of us. She made all of our dinner reservations throughout our stay and even surprised my mom with a thoughtful birthday celebration that made her day extra special.

Every morning, Nelia, Paloma, and Julio at Hadar Restaurant greeted us with warm smiles and exceptional service. Starting each day with such kindness truly set the tone for an amazing vacation.

We also want to recognize Angel at the pool bar, who crafted some of the best drinks we had all week! Esmeralda, Oscar, and Omar provided outstanding poolside service, always checking on us with friendly attitudes and making sure we had everything we needed to relax.

The daily activities were another highlight of our trip. Daniel and Carlos brought so much energy and fun to every activity, making it easy for everyone to join in and have a great time. We especially loved the aqua aerobics classes,the instructor was fantastic and made each session both fun and engaging.

From the incredible hospitality to the beautiful resort, delicious food, and fun-filled activities, this trip exceeded all of our expectations. My mom and I created memories we’ll cherish forever, and we’re already looking forward to returning. Thank you!

Family

10/10

Exceptional

20 Jul 2026

Araik

We had an amazing stay at Paradisus La Perla – Adults Only – Riviera Maya! This is now one of my favorite resorts. The property is absolutely beautiful, the rooms are spacious, elegant, and spotless, and the entire resort is so well maintained.

The customer service was exceptional from the moment we arrived. Every staff member was friendly, welcoming, and genuinely went above and beyond to make our stay unforgettable. The food was outstanding, with a great variety of restaurants to choose from, and every meal exceeded our expectations. One of my favorite spots was the restaurant right next to the pool. We had lunch there every day, and I absolutely loved it. The food, atmosphere, and service were all amazing.

We celebrated my birthday during our stay, and the staff made it incredibly special. They surprised me with a birthday cake and a bottle of champagne in our room, and I was also presented with a birthday cake at one of the restaurants. Their thoughtful gestures and attention to detail made me feel truly celebrated.

My husband and I had such a wonderful experience and created memories we’ll cherish forever. We will definitely be back! I highly recommend Paradisus La Perla to anyone looking for a luxurious, relaxing, and unforgettable adults-only vacation in Riviera Maya.
I want to say special thank you to
Angel !
Monica!
Diego!
Sergio!

Family

10/10

Exceptional

19 Jul 2026

Alina

We’ve been coming back to this resort every year for the past 4 years, and it never disappoints. We truly love everything about this place! The property is beautifully maintained and always spotless. The rooms are spacious, comfortable, and very clean. The food is excellent, with a large variety of delicious options for everyone. There are also plenty of activities to enjoy throughout the day, making every stay fun and relaxing. We always have an amazing experience here and can’t wait to come back again. Highly recommended!

Partner

10/10

Exceptional

17 Jul 2026

Donald

Very upscale and great staff - always ready to assist.

Family

2/10

Poor

17 Jul 2026

Serenity

Our family had 4 rooms and we stayed 6 nights. Unfortunately our stay got progressively worse the longer we were there. The resort is open concept. So everything is essentially outside. Which means to get anywhere you need to walk in the wet air. There are ponds throughout the walk ways which are beautiful with koi and turtles in them. However it also means you get eaten alive by mosquitoes everywhere you go. 5 of the restaurants were closed
The entire time we were there. The buffet is the only option for breakfast and lunch. Room service food was gross. We were told we had resort credits when booking, but then when we confirmed how to use them on day 5. We were told anything we charged to our room could be used. Then the following day were told that was incorrect and could only use them with some sort of coupon book that was never provided to us. And there was no accommodation made when it was the day before check out. Most restaurants had an up charge menu. All the food we had was mediocre. The hibachi place had no menu. You got whatever they served and many places overlapped in food options. Which were also on the small side. The only thing that was good was the service at the Fahrenheit pool. We will not be returning.

Family

6/10

Pleasant

14 Jul 2026

Myrna

I didn’t like that the family resort was connected to the adults resort…. And that some of the night restaurants were IN THE FAMILY RESORT. Couldn’t go back another day to same adult resort restaurants…. Just little things like that that made it uncomfortable… other than that 90% of the staff were very helpful.

Partner

8/10

Excellent

09 Jul 2026

Kristina V

The staff at the property was great. A special thank you to Laura, our personal concierge. She was exceptional and took care of all our needs. Her attentiveness enhanced our experience.

There is one aspect that was a little disapointing, was the division of guests. The property offers Reserve rooms at higher price which includes the use of extra onside amenities such as an additional pool, bar and restaurant. So if you are not staying in this type of room, you are not permitted to use these areas. While I understand paying extra for larger room and services such as the spa, I disagree with restricting access to amenities. Walking past these areas knowing they are off limits lessen the otherwise enjoyable and relaxing stay.

Partner

10/10

Exceptional

09 Jul 2026

Larissa

The room was spacious and clean. The food was great as well but what impressed me the most was the customer service. A guest service supervisor by the name of Mariana reached out to us to make sure that everything was on point. She went above and beyond. She even went out of her way to have the chef make fried red snapper after I inquired about it. She suggested restaurants, activities and made reservations for us. Furthermore, she sent little treats to our room throughout the day such as champagne, chocolate covered strawberries and even had our jacuzzi filled with rose petals for a romantic night. I would 1000% recommend this hotel to anyone celebrating a special event with a significant other. They truly embody the meaning of hospitality.

Partner

6/10

Pleasant

08 Jul 2026

Ana

First of all, we were there the middle of June for six days, we get to our room our AC is not working. It took practically till 10 o’clock until they gave us another room. Secondly, the guest services people were rude. It seemed like they didn’t want to do their job.. They were not very welcoming. You ask them for help and it’s like you’re bothering them. The staff at the restaurants. We’re so nice and welcoming the guys at the bars at the pool were amazing.. angel was very sweet and welcoming. I will not be returning.. this hotel I give it a 6 of 10.

Partner

10/10

Exceptional

06 Jul 2026

Jameelah

My sister and I recently stayed at Paradisus La Perla in Playa del Carmen, and we had an amazing experience from the moment we arrived. The resort has a beautiful, relaxing atmosphere that's perfect for couples looking for a romantic getaway, but it's also a great destination for sisters or friends looking for a fun, relaxing trip to Playa del Carmen.
As soon as we arrived, we were warmly welcomed by Monica at the front desk. She made check-in seamless and immediately made us feel valued as guests. Shortly afterward, we met Luis (aka \"Padrino\"), who introduced himself as our dedicated Food & Beverage Host. Luis truly elevated our vacation experience. He checked in with us every day to make sure everything was going well, recommended restaurants based on our preferences, and even handled all of our dining reservations. His attentiveness and genuine hospitality made us feel like VIPs throughout our stay.
Another standout was Gabriela from the Guest Services team. She reached out to us during our stay to ensure we had everything we needed, which was such a thoughtful touch. We did experience an issue with the air conditioning in our original room, but Gabriela responded immediately. She quickly arranged for us to be moved to another room and made sure the transition was smooth and stress-free. Her prompt attention and commitment to making things right ensured our vacation remained exceptional.
The resort itself is beautiful, the grounds are well maintained, and the overall vibe

Family

10/10

Exceptional

05 Jul 2026

Dominique

The views was great smells nice and was well put together antonio was a great help as well as Mariana!

Partner

10/10

Exceptional

04 Jul 2026

Melissa

Great place but not very adult only focused resort! Some restaurants are shared with the kids on the other side of the resort so if you’re looking for a free kids resort it’s not the case if you want to go to those restaurants.

Partner

6/10

Pleasant

04 Jul 2026

Miguel Angel

Jairo, Víctor, and yusmara are the best and are the reason why I would return!!

Family

8/10

Excellent

02 Jul 2026

Griffin John

The room was good the staff was very friendly there was a lot of food selection but the food taste was average.

Partner

10/10

Exceptional

01 Jul 2026

Kimberley

The pool was amazing and the hotel was beautiful. It was the perfect place to celebrate our anniversary

Partner

10/10

Exceptional

29 Jun 2026

Nidia Gabriela

There is not enough good things I can say about my stay at Paradisus La Perla! The resort was beautiful, our room was clean abd comfortable The food was outstanding but in all honesty what impress me the most was the people working there. From the, bellboy, to the receptionists, cleaning crew, waitresses, cooks. Every single one of then was invested in making out experience the best we ever had. I do have to give a special thanks to Eleazar in the reception area for working with us to upgrade our room, to Veronica our concierge for being so attentive and in constant communication with me to make sure that all our needs were met and specially to Don Carlos who was such a wonderful person and did something special every day on the last 3 days of our stay to make sure that my birthday trip was nothing less than magical. There arw many more people to thank Miss Rosa, Lupita, Gaby and many more that I do not recall be name but I will remember for your kindness and all the effort yoh put to make sure thar we felt pampered during our entire stay! Thank you so much for giving me a fabulous trip to remember 💗

Partner

10/10

Exceptional

26 Jun 2026

Terrence

Fantastic stay

Friends

10/10

Exceptional

24 Jun 2026

David

This resort is a 10/10! From the moment we stepped into the resort we were met with nothing but smiles and the best customer service I’ve ever experienced.

Our concierge Julia, was an absolute dream! The most helpful, thoughtful and kind woman.

The food was amazing, the Tokimeku (hibachi) and Blue Agave were amazing! The facilities are gorgeous, including 2 Nespresso cafes!

Partner

2/10

Poor

23 Jun 2026

Luis

I booked Paradisus La Perla through Hotels.com specifically to enjoy a beachfront vacation for my birthday. Unfortunately, the experience was significantly different from what was advertised.

The beach was effectively unusable due to massive amounts of sargassum and ongoing cleanup operations involving heavy machinery throughout the shoreline. The issue is not the natural occurrence of sargassum itself, but the fact that no warning or disclosure was provided before booking. During my stay, hotel staff informed me that guests booking directly with the hotel were being advised of the beach conditions in advance. Had I received the same information, I would have selected a different destination.

In addition, several advertised amenities were not provided, including a USD 150 spa credit and complimentary sparkling wine. The Wi-Fi in the room was unreliable, the room telephone was not functioning, and the TV remote control was defective.

I raised these concerns with both the hotel and Hotels.com. While Hotels.com ultimately offered a small credit, it did not adequately reflect the impact these issues had on a trip that was planned specifically around enjoying the beach.

My recommendation to future travelers is to verify current beach conditions directly with the property before booking, especially if beach access is a primary reason for choosing the destination.

Partner

10/10

Exceptional

21 Jun 2026

James

The resort was super clean with a modern design. Julia, my concierge, was the highlight of the trip. She made sure that every need I had was addressed - she even came to personally knock on my door to wake me up for my early morning flight and she walked me to my car at four in the morning. The buffet changes every day so you won’t get bored and in particular the Japanese restaurant on site was delicious. In addition it had a great espresso bar with many choices of desserts, and pastries. Moreover, it was a quick five minute ride to fifth Avenue and the hotel staff was always attentive to me getting back-and-forth. Lastly, the pool set up was ideal and was very spacious.

Self

10/10

Exceptional

20 Jun 2026

Sergii

Wonderful vacation at Paradisus La Perla Adults Only!
The hospitality was exceptional, and every staff member made us feel welcome and cared for. Big thanks to the entire Guest Services team for all the care. This resort helped us relax, recharge, and create amazing memories.
We hope to come back again!

Partner

10/10

Exceptional

18 Jun 2026

Syed Adnan

Excellent resort with beautiful amenities, incredible variety of good food options, and very accommodating staff!

Partner

10/10

Exceptional

10 Jun 2026

Priscilla Michelle

Most luxurious experience I’ve ever had. Service in all areas was exceptional, the resort was so clean, beautiful and inviting. Turn down service was great and our concierge Carlos Aquino checked in us daily & made sure everything was going smoothly. I was ecstatic that the room was upgraded & we got an outdoor tub. The room was HUGE & so comfortable. Drinks & food everywhere! Our bartender Victor in the reserve lobby was amazing. The little bites they had in the lobbies were so good! My fave restaurant experiences were at Tokimeku (sushi) & Blue Agave (Mexican Night) where they had the 3 Maria’s singing and dancing & the food was amazing! Also the Michelin star restaurant Sal Steak was so delicious! The breakfast buffet was well stocked & had a variety of food options. The Nespresso cafes were great and their cakes & sandwiches were delicious. The beach was well taken care of, although the sargasm was pretty bad some days, the hotel did clean the beach so you could still enjoy it. The pool was fun. We played pool volleyball and met a fun family that we played with. The swim bar had friendly service & the cabanas were well worth it ($31) especially if the lounges are all taken. Food at the Fahrenheit by the pool was great & convenient. The resort used fresh ingredients that I could see the difference once I left the resort & visited Cancun (especially the Guacamole). We were able to get tours/excursions directly from the hotel via Optium. Cannot recommend enough.

Partner

10/10

Exceptional

08 Jun 2026

Stormi

One of the best all inclusive resorts we’ve been too. The staff did everything possible to make our stay the best. And the food! Make sure you spend some time in the quiet zone.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Lidia

One of the most relaxing vacations! Rooms where more than expected, supper clean and staff very friendly. Highly recommend!!!

Family

10/10

Exceptional

30 May 2026

Alejandro

Had a really nice stay overall. The hotel is clean, well kept, and just a nice place to be. The staff were the best part — super attentive and helpful, which made a big difference. The food was also better than I expected, especially for an all-inclusive that wasn't super expensive.
The one real downside was the beach. It was completely covered in seaweed so you couldn't really use it, and sometimes you could smell it in the outdoor areas of the hotel. The drinks weren't great either, but honestly that's pretty normal for most all-inclusives.
Would I go back? Probably yes — mostly because of the staff and I really liked the vibe of the place. It's also in a good spot if you want to do stuff around Playa del Carmen. Next time I'd just check the seaweed situation before booking.

Partner

4/10

Poor

29 May 2026

Teuta

The resort was very clean, and housekeeping did an excellent job throughout our stay. The food was average and may not appeal to people who are used to authentic, high-quality cuisine. The service overall was okay.

Unfortunately, we were unable to enjoy the ocean because there was an excessive amount of seaweed. I have never seen so much seaweed on a beach before, and it made swimming impossible.
What really made our stay better was the waitress her name REYNA at the beach bar. She was always attentive and brought us great drinks. She even went out of her way to bring a special drink and a cake for my daughter’s birthday. I had informed the resort in advance that it was my daughter’s birthday and hoped they would do something special, but unfortunately, the resort did not acknowledge it. Thanks to the beach bar waitress, my daughter still felt celebrated, and we truly appreciated her kindness and excellent service

Family_with_children

6/10

Pleasant

26 May 2026

Monica Alejandra

Overall the resort was clean and the staff was helpful and professional. We were given 2
Rooms in the Reserve which were very spacious and cleaned twice a day.
We made reservations for Hibachi the first night which was great. The second night we had reservations at Cielo (Mexican) which was pretty terrible. How does the Mexican resort mess up Mexican food? The birria tacos were far from birria..watery & very plain. The short rib was pretty basic and the sweet potatoes description as a side was misleading because it was smeared on the plate as presentation only..not a side of mashed sweet potatoes. The appetizers were just ok.
We decided to schedule Hibachi for our third night to avoid another unpleasant dining experience.
The buffet for breakfast was good. The lunch & dinner buffet items were just ok with not a large variety.
The beach unfortunately was a huge disappointment because of the Sargassum. The water was brown and murky and smelled horribly. Although the beach/sand was cleaned it was still impossible to be near it due to the smell. The smell also reached the pool area and hit you in the face the moment you walked outside your room.
The overall entertainment at the hotel was sub par. We have stayed at resorts where they have karaoke shows and other theater shows but there was none of that. Sometimes there was music playing at the pool, sometimes it was very quiet. Staff/pool entertainment was no -existent except for once daily aqua-exercise.

Family_with_children

10/10

Exceptional

26 May 2026

George

It was a great hotel. The concierge were not as attentive as we have had in the past. Overall, beautiful hotel, great food and quiet atmosphere.

Partner

10/10

Exceptional

25 May 2026

Mark Dana

We have been traveling to this area for over 15 years and this was the best resort we have stayed at. Love the adults only but still could use the family side. Definitely recommend the Reserve option. Elmer, our concierge was awesome. He took care of everything for us but was never overbearing. Loved the bartender at the Asian restaurant Saturday night ( I can’t remember his name). Nancy and her partner bartender at the Martini bar were awesome. Jesus, at the Ginger bar was great also. Some of the best food we have had…the hibachi was excellent. Blue Agave had the best tacos and one of the best servers- Eduardo. He actually took the time and explained the menu. Sal steakhouse was amazing but you have to pay extra if you want a good size Filet. We went to Sal’s on our Anniversary and they really made our night special. We didn’t go to the special Reserve pool because we were having so much fun at the Fahrenheit pool. We had the best waitress at the pool ( again, I can’t remember her name) but I know she always remembered us. She would even find us in the pool. She even remembered that I like sparkling wine with cranberry juice! Oscar was another bartender by the pool that was very attentive to us also. What I didn’t like - no ceiling fans in the rooms., The pool chairs are awful - very heavy and hard too move around. Also, I wish they had more open air spaces on the adult side like the Ginger bar in the family side.

Partner

8/10

Excellent

21 May 2026

Maria Guadalupe Nolazco

We had a good stay overall. The rooms were clean, and we had a great time with family.

The biggest downside was definitely the amount of seaweed. It was absolutely awful and really ruined our beach time. There were mountains of seaweed, so the only time we could really enjoy ourselves was at the pool. I would have appreciated a heads up about the beach conditions, because we ended up paying for a catamaran tour just to visit another beach. I expected to spend most of our time at the all inclusive resort, but unfortunately that wasn’t the case.

The food was okay, but we were not the biggest fans of the Mexican buffet. I definitely think that restaurant could improve the taste and quality of the food.

Another thing I didn’t love was the check in experience. When we arrived, we were just pointed in the direction of our room instead of someone helping us or giving clearer instructions, so we had to figure it out on our own.
Overall, we enjoyed our family time and the rooms were clean, but the seaweed and a few service details really affected the experience. The staff was excellent. Thank you for our stay.

Family

10/10

Exceptional

21 May 2026

Shawntel

This place was so relaxing. The staff were very friendly.

Self

10/10

Exceptional

07 May 2026

Lleni

The room was kept clean throughout the day. The staff knew me by name after just one day. The servers even knew our orders!

Friends

10/10

Exceptional

05 May 2026

Peter

Excellent hotel. Excellent staff. They treat you like family

Partner

10/10

Exceptional

04 May 2026

Samantha

Great environment, a mix between relaxing and lively! Delicious food, big pool, and beach access! The rooms were big, and the staff were very kind

Partner

10/10

Exceptional

03 May 2026

Jason

The staff do a fantastic job maintaining the property while making your visit memorable and enjoyable. They go above and beyond to give you great service! Shout out to Eduardo, Armando, Humberto, Ernesto, Reyna and Manuel and to everyone else who made our anniversary stay amazing! We will be back!

Partner

10/10

Exceptional

30 Apr 2026

Jaivon

Book the reserve if you can! The service was exceptional, and our concierge, Veronica, was amazing. Every staff member was incredibly helpful and friendly. Our room was simply amazing. We’ll definitely be back soon. 10/10

Partner

10/10

Exceptional

17 Apr 2026

Dale

Incredible resort! Truly enjoyed our time there!

10/10

Exceptional

14 Apr 2026

Cameron

We had an amazing experience here! We came for our 10 year anniversary and Rosanna (our concierge) made sure that we felt special and taken care of. Her thoughtfulness and attention to detail is something that would make us want to return to this resort. The pools and restaurants were also a highlight of our experience. With our package, one dinner at Sal was included and that was our favorite food by far! But the breakfast buffet was great every morning too. There was also an excursion to a cenote included in our visit and that was one of the most beautiful and cool experiences we’ve ever had in our lifetime! Our other favorite relaxing activity was spending time at Kannan beach club. We went 3 times and Arileth and Elizabeth took AMAZING care of us. They were so personable and attentive. Can’t wait to return!

10/10

Exceptional

14 Apr 2026

Esther

the place is 5 stars

Family_with_children

10/10

Exceptional

13 Apr 2026

JAKE

Very beautiful resort and lots of quiet spaces to enjoy the days.

Partner

10/10

Exceptional

12 Apr 2026

Andrew

Service was exceptional. Amenities and food were fabulous. Out concierge, Adrian, went above and beyond.

Partner

10/10

Exceptional

12 Apr 2026

Ethan Joseph

Clean pool staff were great clean rooms only complaint was beach smelt bad and sometimes the resort did too

Partner

8/10

Excellent

06 Apr 2026

Amanda

After researching and comparing several resorts we decided to celebrate our anniversary at Paradisus La Perla. This resort exceeded our expectations. The resort is sooo beautiful! The rooms are very spacious (we stayed in a junior suite - nature view). Housekeeping was top tier. We never ran out of anything (towels, snacks, mini bar). There was always plenty of activites day and night. The only thing I would give less than 5 stars for is the food - mainly the buffets. Although the food was on a heater, it was still cold (which was very odd). The buffets also centered more around mexican and indian cuisine (I love both).

Overall, we were thoroughly impressed and will be looking forward to visiting another one of the Melia properties in the future.

Partner

8/10

Excellent

06 Apr 2026

Travoun

.

10/10

Exceptional

05 Apr 2026

Carolyn I

Really great relaxing first time stay in a Reserve Junior Garden Suite adults only section for long weekend. We will be back.
Exceptional staff all around with really personalized assistance. Angelo, the Reserve Pool Concierge, went out of his way to make us comfortable and surprised my gf with balloons and cake for her birthday. A true angel!
We also felt comfortable there as a lesbian couple, which is rare at a resort!
ROOM - large, comfy bed, double headed shower, big bathtub, balcony overlooking pool. Only downside was that closets smelled of mold.
The entire grounds is beautifully designed and also maintained some original mangrove habitat.
FOOD -lots of dining options, food was good overall but could use more flavor and spice level. Highly recommend scheduling all your dinner reservations when you arrive so you don’t have to bother with it later.
BEACH - beautiful with lots of lounge chairs, a bar, towel station and showers. There are some rocks on the ocean floor so suggest bringing water shoes.

Paola, Guest Concierge, went above and beyond to help us take advantage of activities like getting couples massages and reserving a beach cabana with grilled seafood for lunch.
Franco and Estefania with the Circle member team were also wonderful and really responsive in meeting our needs.

8/10

Excellent

05 Apr 2026

Esteban

The property is split between family and adults only. The restaurants have below average quality food and you need a reservation. The buffet is above average in food quality but at least you never need to wait. They have a steak restaurant that is not included and way over priced for the food.
The spa is great and it includes a sauna and with private pool and jacuzzi. Prices are negotiable $100 person or lower is where you want to be.
All the staff are very friendly and welcoming. They all want you to have a good time.

Friends

10/10

Exceptional

02 Apr 2026

Ivonne

Great hotel can have better quality of how they take care of the resort. Some pool bathroom doors were falling apart from the humidity. The wall was chipped in some areas throughout the resort. The floor had a few cracks but nothing overwhelmingly bad. Just for the price and status of the hotel, I figured it would be kept up to date. The service was excellent; the staff made this stay feel great.

6/10

Pleasant

31 Mar 2026

Mihail Detelinov

The cleaning staff did an exceptional job throughout our stay - everything was thoroughly cleaned, and they even folded and organized our belongings. The only exception was our last full day, when it appeared that only the beds were made.

The resort offers many restaurants, but most are only open for dinner, which you need to make a reservation for. During the day, your options are limited to the buffets, the swim-up bars, and the Sante restaurant, which is only available with the \"Reserve\" package.

Overall, the resort feels luxurious and everything was quite good. The staff were excellent for the most part, though we did encounter a select few who were rude and unwelcoming. The biggest downside was inconsistent communication. Different staff members gave us conflicting information about the resort's amenities and \"Reserve\" benefits, even though a member of our party spoke fluent Spanish. That inconsistency from the staff side is the main reason I'm giving it three stars.

Partner

10/10

Exceptional

30 Mar 2026

Brad David

Everything was impeccable

Partner

10/10

Exceptional

30 Mar 2026

HOUSSAM

Ernesto at the buffet was very nice and professional

10/10

Exceptional

29 Mar 2026

Kevin

The staff are amazing. Professional, friendly and very accommodating. This was our second trip here and we would come again.

Friends

10/10

Exceptional

29 Mar 2026

steven

Everything exceeddd our expectations

10/10

Exceptional

28 Mar 2026

Vera

Staff was warm and welcoming

Friends

10/10

Exceptional

25 Mar 2026

Vinayak

Beautiful property!We also had a wonderful stay.

10/10

Exceptional

24 Mar 2026

Suzanne

Super beau resort.
Service très rapide au lobby à notre arrivé.
Très bien entretenu et très propre.
Notre chambre était nettoyé 2 fois par jour avec de belles attention comme un panier de fruits, macarons et fraises dans le chocolat.
Nourriture excellente et très bon service partout sur le resort sauf au resto Italien.
Service très profesionnel au spa, nous avons pris le forfait massage de couple avec hydrotherapie.
J'y retournerais sans hésiter!

Family

10/10

Exceptional

23 Mar 2026

Emma

Wow - this resort is absolutely incredible. It truly exceeded our experiences. The level of service, care and attention to detail is something else. Not only were we upgraded to a beautiful master suite but the staff remembered special events like my boyfriends birthday and surprised us with champagne and dessert - shoutout to Arturo for remembering this detail on a conversation we had on the beach on day 1. He is an amazing member of your team and we want to thank him for this special gesture.

Alan at the front desk was also great, so friendly and professional. Sofia our house keeper was extraordinary. All the bartenders were amazing - Alfonso made the best drinks and always made us smile.

Usually the food at resorts is the missing piece but the food here was so delicious and restaurant quality. Our favorite restaurants were The Asian (sushi and Hibachi) and Lemon fish (seafood).

The grounds were beautiful and well kept. The only downside was the seaweed this time of year but this is all across Cancun.

We had the best time and we can’t wait to return. Thank you for the best holiday.

-Emma and Will 💗

Partner

10/10

Exceptional

23 Mar 2026

Mark

Staff was very nice and helpful. Always in a positive great attitude , and very attentive. The resort itself was very luxurious, and high quality. Will definitely recommend coming back. Eduardo Gamboa was the best destination concierge !

Friends

10/10

Exceptional

23 Mar 2026

Teresa

Rooms were very clean and staff/service were exceptional. The beach was small but had an unobstructed view

10/10

Exceptional

22 Mar 2026

Blanca

My husband and I had an AMAZING time at La Perla! The Reserve was absolutely worth it — every staff member made us feel special every single day, especially while celebrating my husband’s birthday.

A heartfelt thank you to Eduardo, our Concierge at The Reserve, for taking such great care of us. Ariadna at Sante and Yusmara at the Reserve pool provided wonderful service, and Yasuky at the Fahrenheit Bar always created a great atmosphere. Alejandro, concierge at the timeshare, was also very helpful throughout our stay.

Raquel, the hostess, and Hazier at Sal Steak House made our dining experiences memorable. At the Spa, Wendy, Isabella, and Ruby gave us a relaxing and rejuvenating experience we truly enjoyed. Special thanks as well to Angelo at the Reserve towel booth for his kindness and attention.

We also attended the Reserve presentation with Carlos, and it was completely hassle-free — it literally took only 40 minutes! We even received a free massage, and we would definitely recommend this presentation to anyone. Make sure to ask for Alejandro!

We truly felt welcomed and celebrated the entire trip. We can’t wait to come back!!

Partner

10/10

Exceptional

18 Mar 2026

Blanca

I just wanted to start off by saying this resort has been one of the best ones I have ever been too. As soon as i stepped foot into the entrance, a sense of relaxation was evident everywhere. The staff was amazing and so friendly.
Huge shoutout

10/10

Exceptional

03 Mar 2026

Andee

Rooms could use a little refreshing

Self

10/10

Exceptional

01 Mar 2026

Jennifer

Staff (Elvis at pool bar especially)
Great amenities and food
Nice vibe

Friends

10/10

Exceptional

28 Feb 2026

Adam

Room was clean, staff were friendly and helpful, koi pond was cute.

4/10

Poor

25 Feb 2026

Kevin J

Review of Paradisus La Perla
I’ve stayed at Paradisus La Perla twice before and always had great experiences. Both times, I booked a Junior Suite Reserve with a nature view and was placed in the Reserve building, which is quiet and relaxing. Because of those positive visits, I chose the resort again for my 40th wedding anniversary and even upgraded to a Master Suite Reserve with a nature view six months in advance.
Unfortunately, this stay did not meet the standard I had come to expect. Instead of being placed in the Reserve building, I was given a room in the main building overlooking the main pool, which is extremely loud. I also did not receive turn-down service on the first night. When I asked to be moved to the Reserve building, I was told that only Junior Suites were available and that I would receive no credit for the downgrade, which was disappointing.
For my anniversary, I booked a romantic dinner for two at the La Perla pavilion. Unfortunately, a worker was power-washing the sidewalk about ten feet away during the meal, making it hard to enjoy the atmosphere. On top of that, the food arrived barely warm, likely because the waiter had to carry it from far away. Overall, the food quality seems to have gone down compared to past visits.
I will say that the staff remains friendly and helpful, which I truly appreciate. However, between the room issues, the noise, and the disappointing anniversary dinner, this stay fell short of the excellent experiences I once associated

Partner

10/10

Exceptional

22 Feb 2026

Kristina

The room was awesome, private pool for the Reserve was great. The service here was absolutely top-notch. Our concierge, Cynthia got us everything we could ever want or need and also went above and beyond with special surprises. She was fantastic! A shoutout to Alfredo at the Reseve area, he was so friendly and attentive. Daniel and Victor at the ocean side bar were amazing. We had the best time and the service definitely stood out compared to other places we have been. Feeling very thankful and blessed for the wonderful vacation!

Partner

10/10

Exceptional

20 Feb 2026

Quinn

Experienced a wonderful stay at Paradisus La Perla for a week over Valentine’s Day with my partner. We enjoyed it very much and would recommend to anyone looking for a high end, quiet getaway.

Partner

10/10

Exceptional

19 Feb 2026

Giulio

Our stay at **Paradisus La Perla - The Reserve** was nothing short of a five-star paradise, perfectly situated along the stunning beaches of Playa del Carmen in the heart of the Riviera Maya. The location is truly unbeatable — close enough to enjoy the vibrant town, outstanding local golf courses, and the breathtaking nearby cenotes, yet peacefully secluded for complete relaxation (and yes, the Quiet Zones actually allow you to \"Embrace the silence\"! Every amenity exceeded our expectations, from the pristine pools and luxurious beach beds to the numerous, diverse, and exceptional restaurants, each offering impeccable ambiance and presentation.

Leisure Family

10/10

Exceptional

19 Feb 2026

Maria

The property is spectacular. Everywhere we went was spotless and clean. The food was absolutely delicious and stood out from any other resort we have been to over the years. I was very pleased with everything we at the whole week!
We stayed in the Reserve and it was worth the extra $$ as we got even better service from the staff and especially our concierge Eduardo M.
All the wait staff was very friendly but Marco and Carlos at Lemon Fish were particularly fun and attentive.
Our room was always cleaned at our preferred time of day which hasn’t always been the case at other resorts.
We will definitely be returning to the Paradisus for another wonderful vacation.

Family

10/10

Exceptional

18 Feb 2026

Andrew R

The staff, service, food and amenities were all outstanding!

Partner

10/10

Exceptional

17 Feb 2026

Gilian

Excellent service and amenities

Family

8/10

Excellent

17 Feb 2026

Kristie S

The resort is beautiful and spotless. We had a bit of a hiccup at check in but it was resolved quickly. Food was typical all inclusive-good enough, not great. The beach was cleaned of all sargassum each morning. It’s a lovely walk each way along the beach. Staff could not be any kinder or more helpful. As usual, the Expedia “resort credit” isn’t a credit rather is a book of coupons for small amounts off exorbitantly priced spa services.

Family

6/10

Pleasant

16 Feb 2026

Tegan

Needs updating, food was not to par for a 5 star resort.
High pressure to buy into their membership.
No hot water in bathtub.

Leisure Friends

6/10

Pleasant

16 Feb 2026

Matthew Daniel

There some things that were great some that were not. We have had butler/concierge at other resorts and they were so good this one non existent. The only reason to consider the reserve is for the exclusive restaurant for breakfast and lunch. Main pool is big fun if that the vibe your looking for. Overall customer service was not even close to that of an excellence property.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Joshua

Great rooms and amenities.

6/10

Pleasant

09 Feb 2026

David Pereira Silva

The room was fantastic. Very well furnished and kept. Staff came once or twice to room to replace drinks in mini bar. The buffet restaurant offered a wide variety of foods and some cooked to order. The other restaurants within the resort were disappointing. The bartender staff at both beach bar, and pool bar could use some improvements, the servers were all much friendlier. Private events happening at pool area and other locations of hotel displaced other guests and excluded us from enjoying those areas. Overall it was not the 5 star experience we were anticipating.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Miguel

Installations are spotless. The staff throughout the facility are incredible.

Partner

10/10

Exceptional

07 Feb 2026

Catherine

Loved it! Will be back with my children and grandchildren .

Leisure Friends

10/10

Exceptional

07 Feb 2026

Alejandra

The food was amazing!! Normally
All inclusive places don’t always have the best food but this was sooo good, even the room service. Very clean, staff was nice. Overall would recommend!

Leisure Friends

10/10

Exceptional

03 Feb 2026

Charnjit

Great resort

10/10

Exceptional

03 Feb 2026

Abbey

Comfortable bed, clean room, room layout was perfect with good lighting

10/10

Exceptional

30 Jan 2026

Cre

The staff was friendly

8/10

Excellent

20 Jan 2026

Sarah

We really loved the property and had a lot of fun. The restaurants had delicious food and the breakfast buffet was delightful.
We did not enjoy the dinner buffet.
The pool was clean and spacious, but we wish there was more lively entertainment at the pool, or atleast music playing.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Holly

The staff at this resort are above and beyond fantastic! Carlos (concierge) and Christopher (beach attendant) at the Reserve were some of our favorites but they were all amazing!

Leisure Family

10/10

Exceptional

19 Jan 2026

John Chung-Chi

Had an amazing experience during my stay there

Leisure Friends

10/10

Exceptional

16 Jan 2026

Mona El

Very nice and the housekeeper Bianca was the BESTT!!

10/10

Exceptional

15 Jan 2026

Michelle

I really enjoyed my stay at La Paradisus Adults only. From the beautiful lobby to the delicious food - it is one of the nicest resorts I’ve been to - compatible to the Royal Hideaway and Excellence. Service was excellent and the cleaning ladies were so so great. The only feedback I’d give is that I should have been informed that some restaurants were on the family side. I did not enjoy the Italian restaurant because it was way way too loud with kids. More on this when booking my reservations would be useful. Also I missed most of the fun activities because the tv screens were never updated for the adults only and when I would scan in the adults only actives never showed . This was very very disappointing as a solo traveller . Next time a printout for the week on the room I would want -

Leisure Self

10/10

Exceptional

13 Jan 2026

Matthew D

The pool was nice and clean, but it was very cold

Leisure Partner

10/10

Exceptional

12 Jan 2026

George

Our stay was very enjoyable. The rooms were very clean, well maintained and house keeping staff were prompt to cleanup every day. The dining options were also good. Some of the restaurants like Flora could do with an actual Mediterranean menu since it was advertised as such. The staff was very hospitable and responsive. We really enjoyed and stay. Thanks.

Leisure Family

10/10

Exceptional

12 Jan 2026

James

Great energy at pool loved the entertainment at sports bar beautiful beach

Leisure Friends

10/10

Exceptional

06 Jan 2026

Jared

The rooms were pristine, the service was even better than expected! Best vacation in the country!