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Balkon Boutique Hotel

Riviera Maya / Playa del Carmen · Mexico

Avenida 10 Entre Calle 60 Y 62View location

8.6/10Excellent82 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.6/108.6
Condition8.6/108.6
Amenities8.8/108.8
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Photos are not available for this hotel yet.

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Balkon Boutique Hotel

Located in Playa del Carmen (Luis Donaldo Colosio), Balkón Boutique Hotel is within a 15-minute walk of Mamitas Beach and Quinta Avenida. This hotel is 0.8 mi (1.3 km) from Playa del Carmen Main Beach and 2.1 mi (3.4 km) from Playa del Carmen Maritime Terminal.

Make yourself at home in one of the 24 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Bar/Lounge
Airport transfers
Concierge
Entertainment
Beach services
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available By ocean Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 8:00 AM to 9:00 PM.
    • No pets and no service animals are allowed at this property.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 009-025-000894/2026
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: MXN 2500 per vehicle (roundtrip, maximum occupancy 4)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Guadalupe Church 0.8 km / 0.5 mi
Mamitas Beach 1 km / 0.6 mi
Playa Avenida Colosio 1 km / 0.6 mi
Coco Beach 1.1 km / 0.7 mi
Super Chedraui Selecto Avenida 10 1.1 km / 0.7 mi
Playa 88 1.2 km / 0.7 mi
Quinta Avenida 1.2 km / 0.7 mi
Playa del Carmen Main Beach 1.2 km / 0.8 mi
Mario Villanueva Madrid 1.3 km / 0.8 mi
Punta Esmeralda Beach 1.5 km / 0.9 mi
Quinta Alegría Shopping Mall 1.6 km / 1 mi
Calle Corazón 1.9 km / 1.2 mi
Calle 12 1.9 km / 1.2 mi
Pier Navega 2 km / 1.2 mi
Nuestra Senora del Carmen Catholic Church 2.1 km / 1.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 24
  • hotel
  • Wi-fi
  • Lift access
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Balkon Boutique Hotel

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Balkon Boutique Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Balkon Boutique Hotel

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Balkon Boutique Hotel

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Balkon Boutique Hotel

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LUXURYDOUBLE • LUXURYDBL.LX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Balkon Boutique Hotel

    DOUBLE LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN LUXURYTWIN • LUXURYTWN.LX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Balkon Boutique Hotel

    TWIN LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Balkon Boutique Hotel

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Balkon Boutique Hotel

    QUADRUPLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Balkon Boutique Hotel

8.6
Excellent
82 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.6 /10
Amenities
8.8 /10
42 reviews shown
10/10
Exceptional
24 Oct 2025
Tara
The Balkon boutique Hotel has the best staff in Playa Del Carmen!
10/10
Exceptional
20 Aug 2025
Yaritza
Amazing Place ,
very clean and quiet !
Business_and_leisure
2/10
Poor
08 Jul 2025
Mateo
The hotel is very noisy
Family
10/10
Exceptional
06 Jul 2025
Marco
Great staff, smells nice, and some how new. I’ll definitely stay again
Business_and_leisure Family
8/10
Excellent
15 May 2025
Marco
Great stay, although didn’t feel as nice as the first time I stayed there
Leisure Partner
10/10
Exceptional
30 Apr 2025
Marco
Great experience! I would definitely come back
Leisure Partner
8/10
Excellent
06 Apr 2025
Kirsten
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
Leisure Partner
10/10
Exceptional
02 Apr 2025
Simon
Extended stay on extended stay, wish I was still there!
Leisure Self
10/10
Exceptional
02 Apr 2025
Simon
Enjoyable stay that got extended more than once, that says it all!
Leisure Self
6/10
Pleasant
01 Mar 2025
Amber
No hot water
Business Self
8/10
Excellent
21 Feb 2025
Donald
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
Leisure Family
10/10
Exceptional
03 Feb 2023
Mily

Lovely stay

Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
Partner
10/10
Exceptional
04 Aug 2022
Estefania
Awesome service, very clean and neat overall. The rooms were spacious and had nice, modern decorations. My favorite part was the rooftop pool which despite not being ocean front had a very nice view. Fairly close walking distance to main attractions ( 5th avenue ) staff was nice and respectful. The little restaurant at the corner has pozole Thursdays and let me just say best pozole I've ever had!! Had an awesome stay at Balkon Boutique Hotel! Thanks!!
Leisure Family
2/10
Poor
05 Jul 2022
Kristy Perez-naranj

Better options elsewhere

The only thing this hotel has going for them is that it is new and modern. It is far from practically everything, it is adjacent to homes so you hear dogs barking and kids crying at all times of the night. The lobby remains with its sliding glass doors open all night so you have some sketchy people hanging in the lobby. We didn’t sleep for two nights due to the noise and decided to cut out loses and check out early and pay for another hotel. When we approached the lady at check out about our issues she just gave us a blank stare and said nothing she could do and then charged us $2 for a bottle of water we consumed considering we were leaving early and loosing our money. This was our 12th trip to Playa del Carmen and we have never felt so uncomfortable before at a hotel. Stay elsewhere. There are many great options in Playa.
Friends_and_family Family
6/10
Pleasant
16 Mar 2022
Agustin
It is downtown.
Leisure Self
8/10
Excellent
13 Mar 2022
Andrew
Hotel was fantastic and the pool was great. The area is under development so there's some construction and its a little ways from the more bustling areas or the more picturesque parts of Playa. But the hotel itself is very nice.
Leisure Partner
10/10
Exceptional
03 Mar 2022
Sylvia
Such a cute and very clean hotel! Newly renovated and wonderful service! Is adora was so kind, helpful and accommodating. She made sure we knew where to go, arrange Covid tests for them to come to our room and day beds at Martina beach club! On the downside the neighborhood is noisy at night but overall nice place for the rate.
Leisure Family
10/10
Exceptional
03 Jan 2022
Dinara
I loved staying here! The hotel is small but very tasteful and impeccably clean! The staff is super nice, the area is convenient and safe and the rooftop is amazing!
Leisure Self
6/10
Pleasant
19 Mar 2026
Diana Fabiola
La habitación no limpiaron bien y las toallas no las cambian a menos que informes, todo muy céntrico y la atención de los encargados muy bien
Friends
4/10
Poor
14 Feb 2026
Leif
Fick först nyckel till fel rum. Nästa rum var en enda röra. Sen var vi tvugna att byta rum. De rummet hade inga handdukar. Lite för många problem på så kort tid.
Partner
10/10
Exceptional
25 Dec 2025
MARIA
Ubicación
Friends_and_family Family
10/10
Exceptional
26 Oct 2025
Cindy
La propiedad está bien ubicada, tiene lugares para comer cerca (recomiendo mucho \"Que huevos\" y considero que era bastante seguro. Me gustó el trato del personal, el area de la piscina, la habitación muy bonita. Lo unico que no me gusto fue que se sentia mucho un olor a cigarro en los ascensores. Les sugerería tener un fridge para que los huespedes puedan comprar bebidas :)
Leisure Friends
10/10
Exceptional
22 Oct 2025
Luis
El personal fue muy amable desde nuestra llegada, está perfectamente ubicado y la comodidad de la habitación permite descansar
Leisure Partner
10/10
Exceptional
21 May 2025
Jaime
Excelente lugar
10/10
Exceptional
12 May 2025
GibboRadio
instalaciones, comodidad.
Business
10/10
Exceptional
20 Apr 2025
Kathrine

Super service - udemærket hotel.

Lille hyggeligt hotel med fin beliggenhed.Vi havde booket 2 nætter, men endte faktisk med at booke en mere, da vi ikke var helt færdige med at se området.
Det tager ca 30 minutter at gå ind til centrum og vi kunne godt have fundet noget tættere på til cirka samme pris.
Men hotellet var rent og pænt samt meget serviceminded.
Det var nok primært pga. den gode service fra Rosset og Guillermo og trygheden der gjorde at vi blev.
Parkering er i øvrigt gratis og let tilgængelig.
Partner
8/10
Excellent
29 Mar 2025
Gerald
Bon hôtel mais un peu froid sans âme.
Leisure Family
10/10
Exceptional
27 Mar 2025
Renato
El hotel es muy bonito y a unos pasos de los restaurantes y tiendas de la 5ta y la playa. El personal es muy amable, sobre todo Min, la chica de recepción. El único detalle es que la alberca podría estar en mejores condiciones, pero aún así es muy bonita. Totalmente recomendado si vistas Playa del Carmen.
Leisure Self
10/10
Exceptional
14 Mar 2025
Clara
Muy buena opción en relación al precio y la calidad del hotel.
Esta a unos 10 minutos caminando de la 5ta avenida.
El hotel está limpio y el personal nos trató muy bien.

La zona del hotel no es la mejor y hay un poco de ruido en la noche por la avenida.
Leisure Partner
10/10
Exceptional
26 Jan 2025
Carlos
Nice
8/10
Excellent
22 Jan 2025
Kathrin
Installation agréable mais sans plus. La chambre était petite et l’hôtel se trouve loin des restaurants et du centre, où se trouve l’ensemble des activités/attractions.
Leisure Family
10/10
Exceptional
23 Dec 2024
Liveth
.
10/10
Exceptional
19 Nov 2024
Naimity

Siempre nos hospedamos aquí por trabajo.

Siempre nos quedamos aquí por trabajo. Muy cómodo y situado muy bien. Sobre la 10 y la 60. En medio de Playa DC de la zona hotelera. Sin el agobio de la zona de fiestas pero tampoco metido en donde viven los paracaidistas de la zona. Tiene un frigobar dentro del clóset para que metas tus bebidas. A/C y amenities en el baño como shampoo, gel, conditioner y body cream. En la zona común tienen cafetera, leche, infusión y agua que viene muy bien por la mañana, porque es cortesía. En el roof, tienen la terraza muy cuidada y piscina. Con ascensor muy lento y que estuvo descompuesto 2 días de los 4 que estuvimos. El intenet va bien para trabajar en la habitación. Front Desk 24/7. Muy amables y profesionales los de recepción.
Business Family
10/10
Exceptional
10 Apr 2024
Oswaldo
Las habitaciones son muy confortables y las camas muy cómodas, definitivamente se volvió uno de mis lugares de primera elección para hospedaje en esta zona
Business Friends
6/10
Pleasant
16 Dec 2023
Yeeke
The room was clean and had all the facilities needed. Staff was friendly.
The rooms are so noisy, you hear noise the entire night, I think there is no isolation at all. They provide earplugs in the room, but even they don’t help a lot, you can still hear the noise from outside through them.
Leisure Partner
10/10
Exceptional
07 Aug 2023
Salime Icela
El hotel está excelente al igual que sus servicios, los acabados en las habitaciones y atención del personal muy buenos puntos y no tienen ningún pero... sin embargo, la suciedad y condiciones de la propiedad de enseguida (casa vecina) dan mala imagen al hotel
Leisure Family_with_children
6/10
Pleasant
12 Feb 2023
Ricarda
Extrem laute Umgebung
Leisure Partner
10/10
Exceptional
08 Nov 2022
Yahir
Muy cómoda para pasar las vacaciones
Leisure Partner
10/10
Exceptional
25 Oct 2022
Karla
Muy agusto. El personal fue muy amable, solo falto poca limpieza los dias que siguieron a nuestro check in.
Partner
8/10
Excellent
03 Oct 2022
Yamileth
El ambiente agradable el personal muy servicial lo recomiendo
Leisure
6/10
Pleasant
06 Jan 2022
Juan Pablo
En general todo fue bien. Excepto que el cobro fue mucho más del que reflejaba la reserva en hoteles . Con , la cama era pequeña a pesar de ser “queen” , y bastante cara , tuvimos un problema con la cantidad de persona x habitación y quedamos 2 en una para 4, que subió mucho el costo
Friends_and_family Friends
10/10
Exceptional
14 Dec 2021
Juan
Amabilidad de todo el personal, limpieza y comodidad.
Leisure Friends

Location & surroundings

Balkon Boutique Hotel
Avenida 10 Entre Calle 60 Y 62, Playa Del Carmen, Mexico

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