Name: Serenity Hotel Boutique by Alsol
Address: Avenida 10 con Calle 40, Playa Del Carmen, 77720, MX

10/10

Exceptional

14 Jun 2026

Freddie

We had an excellent experience. Very clean, peaceful, and the location was ideal for those who enjoy walking and exploring the city. Close to shopping, food, bars, and the beach. We will stay here again in the near future.

Partner

10/10

Exceptional

28 May 2026

Rebeca

El hotel es precioso, buena ubicación. Fue un viaje familiar

Family_with_children

10/10

Exceptional

14 May 2026

Jenna

Clean room, great setup, fantastic location. Staff are amazing.

Friends

6/10

Pleasant

29 Apr 2026

Kristina

The beds were right next to the door and you could hear everything. The water never got warm. Not great

Partner

10/10

Exceptional

21 Apr 2026

Edy

La coordinación de Rexp

6/10

Pleasant

13 Apr 2026

Padmaja

Don’t opt this hotel for breakfast. They say it’s included but it’s very very basic. Not a lot of options. Just an omelette and some fruit. Parking was ok. But it’s a very small parking lot.

10/10

Exceptional

12 Apr 2026

Victor

We went to our honeymoon with my wife. The hotel is good and it has a great location if you want to be near the fifth avenue but not so near. The observation

10/10

Exceptional

12 Apr 2026

Dayana Patrícia

The apartment was great! Clean and everything worked por perro y

8/10

Excellent

10 Apr 2026

Stephanie

Amazing stay. Stay was friendly & informative with great recommendations. Location is quiet & perfect. Would stay again. Only complaint was the shower head was oxidized besides that everything was great. Comfy beds, beautiful room & kitchen

Partner

10/10

Exceptional

31 Mar 2026

Charles

Our favourite place to stay in PDC. The location is perfect for our favourite places to dine (calle 38). 5th ave is close but you are away from evening noise. We love how peaceful and clean the hotel is as well as the large rooms.

Partner

2/10

Poor

30 Mar 2026

Sekina

This hotel is very dirty with stains on all the furniture.
The towels are a dingy gray color and most of them frayed at the edges. I had no hot water for 4 days. When we informed the staff of the water issue, she said | probably just don't know how to operate the shower!
Pool had a beer can floating it. I ordered the mango habanero chicken wings which tasted like they were boiled in orange jam. Overall not a good experience.
There tons of cute hotels in the area and this one looks good in picture but definitely not in real life

Friends

6/10

Pleasant

22 Mar 2026

Mabel

The room we had was very basic. A bed, a desk, two night stands, tv, luggage stand, armour with a safe. The bath room was clean with a couple towels and basic toiletries. The a/c worked well and the bed was comfortable. The staff was helpful. They only provide housekeeping every other day.

Partner

10/10

Exceptional

18 Mar 2026

Michael

Great experience overall

10/10

Exceptional

14 Mar 2026

Fernando

They upgraded me to suite for free.

10/10

Exceptional

28 Feb 2026

christina maria

Very clean, very polite staff located in a very nice area where you could walk around and see many different parts of local life and culture. It was really a great weekend. Our room was not ready for whatever reason and so they gave us the penthouse, and that was the most gorgeous room we have ever stayed at anywhere in the world, and we travel frequently

Partner

8/10

Excellent

27 Feb 2026

Maryse

This place has seen better days. They promote a full kitchen but there are no utensils to cook or to eat. Towels and bedding are clean but I can’t say the same for the rest. Desk receptionist Fernanda was very welcoming and helpful

Family

10/10

Exceptional

26 Feb 2026

Janice

The room was beautiful, clean and in a great location. Staff were friendly and helpful. The hot water was a tiny bit iffy and there was a lot of constructuon noise. But we lo

Friends

8/10

Excellent

21 Feb 2026

Anargyros

Very good hotel

8/10

Excellent

21 Feb 2026

Anargyros

Very good hotel

Leisure Family

4/10

Poor

18 Feb 2026

Amy

There was no running water. The elevator was broken. The pool pump was broken, so the pool was dirty. Room had a weird smell. Very disappointing.

10/10

Exceptional

15 Feb 2026

Yolanda

Muy bueno el lunar nos encanto todo.

6/10

Pleasant

14 Feb 2026

Steven

The room was beautiful, Lorenzo the cleaner was awesome. Front desk Service was not great. Charged me extra when my mom visited, even though the grand junior suite was for 4 people. The pool bar was often not attended. Three days they were using jackhammers in the hotel and didn’t notify us. When we checked out, they didn’t even ask me how my experience was. Customer service was not great, especially for an expensive boutique hotel.

Leisure Family_with_children

6/10

Pleasant

12 Feb 2026

Annaelle

Staff was great! Room was large but cleanliness was a big disappointment. Towels had red/brown spots, grey from washing, some ripped and some tiny. Additionally, the shower head was extremely dirty and rusty. Water pressure was terrible and temperatures kept shifting. Location was ok but not the best. I would recommend for someone on a budget, but I myself would not return there.

Leisure Family

10/10

Exceptional

09 Feb 2026

James

Very clean, spacious and u room

10/10

Exceptional

25 Jan 2026

Anargyros

Nice hotel

Family_with_children

8/10

Excellent

10 Jan 2026

Judith

Clean room. Nice staff. Cleaning service was great. Don’t expect life up in the bar on the rooftop.

8/10

Excellent

05 Jan 2026

Tiffany

Overall clean room for Mexican standards, missing some amenities for the kitchen like dishwashing soap & sponge. Hot water on & off throughout the stay, but they accommodated us by proposing another room for our hot showers, inconvenience to step out of the room each time. Well situated near a great gym, restaurants, beach & 5th avenue. Big room great for a family of 3 or 4. Breakfast & restaurant staff very friendly.

Leisure Family_with_children

8/10

Excellent

05 Jan 2026

Katherine

I noticed in the kitchen there was no cutlery, which was strange given I had all the facilities to cook.
I also didn't see any washing up liquid for if I had needed to wash up pans etc.

Partner

4/10

Poor

19 Dec 2025

Chad

The main issue which was not communicated was that the front of hotel was undergoing major road construction.Being that i had a lot of luggage it was a big inconvenience,i had to walk 2 blocks to get a taxi .Along with the noise of jackhammers late into the night ,my stay was less than comfortable

Self

6/10

Pleasant

16 Dec 2025

Denise

There was construction in the street until late at night - later than 10 PM. We didn’t have hot water to shower. The room was only equppiedcwith a large knife - no other utensils. No complimentary coffee in the room- only a maker. Positive: The location is good they have parking.

6/10

Pleasant

16 Nov 2025

Jennifer

Security guard at front desk was unresponsive and spoke no English

10/10

Exceptional

15 Nov 2025

Julia

Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!

Business_and_leisure Family

4/10

Poor

10 Jul 2025

Megan

The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.

Leisure Partner

2/10

Poor

25 Jun 2025

Kelly

Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!

Leisure Family

10/10

Exceptional

20 Jun 2025

Andrew

Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.

Partner

10/10

Exceptional

03 Jun 2025

Edy

Muy buen servicio en general

Leisure Family

10/10

Exceptional

26 Apr 2025

Karen

Excellent

Leisure Family

8/10

Excellent

17 Apr 2025

Roger

This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic.

Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience.

If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food.

The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold.

Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel.

Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much

Leisure Partner

10/10

Exceptional

15 Apr 2025

Verified traveler

Will stay there again

We got one that’s set up like a one bedroom. Kitchenette, nice dining table and sofa in one space separated from bedroom and bathroom.Clean and quiet. Nice staffs.Don’t expect wonderful views outside of balcony, you’re in the “city”,just get a higher floor. We checked out the roof top pool. A very nice set up, if you like to hang by the pool it’s for you. We paid a fee to hotel to use the Martina Beach Club. Worth it !

Partner

10/10

Exceptional

14 Apr 2025

Meredith

I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!

Leisure Partner

10/10

Exceptional

13 Apr 2025

Memory

Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th.

Negative- the generator needa to be vented. Fumes come up from the basement/parking garage.

We wouod definitely stay here again!

Leisure Partner

10/10

Exceptional

27 Mar 2025

Michael

Quiet, clean, comfortable, excellent service.

Quiet but close two blocks from 38th street, nicest street in all of Playa. Great friendly service. Very large and comfortable apartment. Looks like photos. Seven minute walk to beach.

Partner

10/10

Exceptional

12 Mar 2025

Richard

Very clean. Very Safe. Walkable to 5th Ave and 38Th Street Public Beach

Business_and_leisure Friends

10/10

Exceptional

07 Mar 2025

David

Pool on the roof!

Leisure Family

10/10

Exceptional

04 Mar 2025

Mike

The Waiters and Lupita at tge main desk were excellent

Leisure Family

8/10

Excellent

01 Mar 2025

Rosa

Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.

Leisure Family_with_children

10/10

Exceptional

28 Feb 2025

Charles

This was our second time staying here because our first was so pleasant. We loved the staff, large clean and quiet rooms. We find the location really convenient and still just enough removed from the loud areas of 5th Ave. We will continue to go back here again and again. No reason to look for a different hotel.

Leisure Partner

6/10

Pleasant

15 Feb 2025

Deisy

Rude front lady staff making a big deal about towels I would not stay here again

Leisure Partner

10/10

Exceptional

09 Feb 2025

weijie

We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend

Leisure Family

10/10

Exceptional

04 Feb 2025

Julia

Great place! Live every day we stay at this hotel.

Leisure Friends

10/10

Exceptional

02 Feb 2025

Mike

Everything was great we would stay there again

Leisure Family

6/10

Pleasant

26 Jan 2025

DEBORAH

It’s hard to review this hotel because it has pros and cons. The pros are it’s a great value - a modern roomy suite with separate living room, balcony, kitchenette, comfy bed in a spacious bedroom, daily housekeeping. Most staff was friendly. However, one staffer charged us $90 pesos for getting makeup spots on towels and a pillow case. She called me to the front desk to tell me this mid-week like being called into the principal’s office. I thought it over and signed her little form for $90 MX and took great care thereafter to not leave any spots on the towels. Then, after checking out and paying in full at the front desk last night before checking out this morning, the same staffer came out on the front steps and asked me to come back inside to pay for 2 bottles of water and 2 soft drinks. I told her we were paid in full, that we paid last night for two bottles of water and that we never drank any of their soft drinks at all. She argued with me about it! (1) we were paid in full with receipts (2) it was so petty (3) she openly doubted me over 2 water bottles & two soft drinks (4) a bummer sendoff after 7 nights. It was very strange behavior. This hotel is not the Four Seasons, but it is a nice place to stay in town for the equation of quality divided by price equals value. There is a small rooftop pool. For the beach we paid to go to nearby beach clubs. Club Martina was our favorite. Be aware you Csnyon but Day Passes to many of the All-inclusives if you wish.

Business_and_leisure Partner

10/10

Exceptional

22 Jan 2025

Anna

Our stay at the hotel was wonderful, we slept well, the bed was extremely comfortable, our towels were changed every day, we were satisfied)

Partner

8/10

Excellent

11 Jan 2025

DORIS

Everything fio

Leisure Family

6/10

Pleasant

09 Jan 2025

Ivan

Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.

Business_and_leisure Partner

10/10

Exceptional

08 Jan 2025

Lisa

One block off main strip, this is a fabulous option.

Leisure Partner

10/10

Exceptional

06 Jan 2025

amorn

very good nice front deck

Leisure Friends

6/10

Pleasant

06 Jan 2025

Blanca

Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great
Garage very small narrow for a suv

Leisure Partner

10/10

Exceptional

05 Jan 2025

Gloria

Nice hotel with kitchen

Leisure Family

8/10

Excellent

04 Jan 2025

Luci

I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service.
Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available
Room was comfortable and staff were very helpful and friendly

Leisure Family

2/10

Poor

02 Jan 2025

Quaadirrah

I had a terrible experience at this hotel and would not recommend it to anyone. The staff was extremely rude and unhelpful from the moment I arrived. The room was not clean—there were visible stains on the furniture, and it looked like it hadn’t been properly sanitized. Housekeeping never came to clean the room during my stay, and when I asked for extra towels, I was given a hard time as if it were a huge inconvenience.

To make matters worse, they charged me extra at check-in even though I had already paid for my entire stay in advance. The parking garage was a nightmare—small, poorly lit, and difficult to navigate. On top of that, there was loud music playing all night, making it impossible to get any rest.

This was easily one of the worst hotel experiences I’ve ever had. Avoid this place at all costs!

Business_and_leisure Family_with_children

10/10

Exceptional

30 Dec 2024

Rick

The hotel was exactly as advertised. The balcony, kitchen and rooms were modestly sized, but worked well for the two of us. Two televisions with popular streaming services kept us entertained on rainy days.

The rooftop pool area was a nice feature that we used every day. The complimentary breakfast with friendly service from Charles was a perfect start to the day.

The location was very convenient. It was close enough to the beach and only one block from 5th Ave. Many restaurants were close by, as well as a very large grocery store. It wouldn’t be considered quiet, but the noise was reasonable and to be expected, given the proximity to everything.

There was a Salsa Night on Friday that guests were invited to, although it seemed to be open to the public. The fairly loud music lasted until 1:30, so that is something to consider if it might be an issue.

Overall, we found it to be a very enjoyable place to stay and would recommend it.

The staff were very friendly and helpful.

8/10

Excellent

27 Dec 2024

Carlos

friendliness of staff

Business_and_leisure

8/10

Excellent

23 Dec 2024

Irene

We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.

Leisure Family

10/10

Exceptional

17 Dec 2024

Oscar

Excellent place

Second time selecting this Hotel. It is located in the area we enjoy the most in Playa del Carmen. The staff was always friendly and accommodating. We enjoy the swimming pool and the dancing event one of the evenings. We will definitely look forward to our next visit in Serenity.

Partner

10/10

Exceptional

08 Dec 2024

Sara

Amazing epic STAY

What an epic stay.
We had the best check in - even though we were wildly early. Had acess to the rooftop pool and bar. Reception was accommodating - stored bags - had a change room for pool.
- bartender on the roof for three days - CHARLIE! I work in hospitality and Charlie is the best of the best.
- the room. WOW - just WOW. I can’t say enough about it. Felt pampered

One - and the only one con.
There were no wash clothes for the kitchen : so I did use a face towel to wash plates etc. (also no dish soap)
And in the bathroom had face towels.
We got charged for soiled towels. I won’t disagree there were stains - but we were charged $80 CAN
- and bathroom towels … I’m a women washing my face there may be makeup left over 😳

Over all 100% stay at this place what a hidden gem

Partner

10/10

Exceptional

27 Nov 2024

DIEGO ALBERTO

excelent plac, very confortable and with a lot of space.

10/10

Exceptional

23 Oct 2024

Rubén

Great

8/10

Excellent

20 Oct 2024

Jamilla

Good option, not much complaints except front desk staff allowing another guest's dog to drink from glassware. I only hoped it wasn't the same glassware other guests were using. Unsanitary.

Leisure Partner

6/10

Pleasant

22 Sep 2024

Bonifacio

Safe,walkable

Family

10/10

Exceptional

18 Sep 2024

Matthew

The place was super clean and comfortable. I will absolutely be back!

Leisure Partner

8/10

Excellent

04 Sep 2024

Esmeralda

We enjoyed our stay everyone is very nice and attentive

Partner

8/10

Excellent

27 Aug 2024

Daniel

The restaurant is only open for breakfast. So claiming to have a restaurant is misleading.
It was loud, motorcycles riding up/down street at all hours of the night revving their engines.

Leisure Self

10/10

Exceptional

23 Aug 2024

Cher

I was amazed how big and beautiful this place was … a 6 min walk to the beach…

Leisure Family

6/10

Pleasant

15 Aug 2024

John

Value for money

Decent hotel, value for money and location is great. The service and the Friendliness of the staff are excellent. But the comfort level and facilities are average or below average

Partner

8/10

Excellent

14 Aug 2024

Rosemary

Hotel was pretty good. Friendly and helpful staff. However hotel was pretty hot if you were not in your room. Last night hotel was running on a generator so the whole suite was hot.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2024

Francisco

Excellent place

Family

10/10

Exceptional

05 Aug 2024

Jose

Hotel had everything we needed. 2 restaurants , roof top pool and bar. Great staff and service was excellent. Few blocks to beach and a tin of restaurants with in 5 min walk.

Leisure Partner

10/10

Exceptional

20 Jul 2024

Robert

Lovely staff and very nice and clean room. Indoor Parking available for free.

Leisure Family

10/10

Exceptional

17 Jul 2024

Ernesto

We Loved Everything about this Hotel, except the fact that they had a Salsa Night on the roof Friday bught that didn’t end until 1:30am, so it was pretty loud all night! But, the staff was Great, the place was super clean & we really enjoyed our stay!

Leisure Family_with_children

10/10

Exceptional

17 Jul 2024

Ragheeba

Stopped for one night, very close to beach and town, loved it!

Leisure

2/10

Poor

12 Jul 2024

Alan

Bad

10/10

Exceptional

25 Jun 2024

Scarlett

Beach, dinning , and shopping all within walkable distances. Pool and bar on the roof is very nice and complimentary breakfast is delicious. 😋

Leisure Family_with_children

10/10

Exceptional

22 Jun 2024

William

Serenity

Amazing! The penthouse is a must see. Our waiter at the lobby restaurant fantastic!

8/10

Excellent

07 Jun 2024

Esther

The room was clean but shabby chic. There were buttons missing on the chairs and sofa. The sheets were itchy the 1st night and I had them change the whole bedding. After that, the bed was fine. Service was exceptional. The food in the restaurant was better than the burger restaurant on 5th street.

Friends_and_family Friends

8/10

Excellent

05 Jun 2024

Geanella

The service at the hotel restaurant was lovely.

Leisure Self

6/10

Pleasant

03 Jun 2024

Ignacio

Corner Suite was great overall! Some of the furniture looked dated simple changes(rugs and sofa cushions) would make this place really pop and make it more appealing! However the pool closes at 7 pm (really) just the perfect time to go to the pool. Found out later the pool closes to hotel guests so that they can rent out the pool and pool bar for events!

Leisure

10/10

Exceptional

30 May 2024

jason

Five stars

8/10

Excellent

30 May 2024

MARIO

Separate living room and dining area with refrigerator were nice. Bedding and pillows were comfortable.

Business Partner

8/10

Excellent

14 May 2024

AMBER

Clean, nice pool, rooftop, nice staff, very helpful, restaurant was decent, and good coffee, area is walkable and lots of 7/11, coco, and markets near by. I would stay here again. Only thing is I feel the suite rooms should have microwave and paper towels like it had everything else

Leisure Self

10/10

Exceptional

12 May 2024

anthony

It’s in the name. Serenity

Clean quiet a spacious.

Self

10/10

Exceptional

10 May 2024

Anthony

Repeat customer.

Clean quiet hotel. Nice rooftop with pool with staff member named Ricardo who’s nice and can make a drink while lounging.
Rooms spacious with full size fridge and oven.

Self

8/10

Excellent

09 May 2024

Skandakumar

Liked the service and vicinity to 5th Ave. Didn't like dinning options.

Business_and_leisure Self

10/10

Exceptional

08 May 2024

Marc

Everything was amazing about my stay except the shower as the water never got hot so I actually was taking chilly showers No matter if I took one during the day or in the evening, the water never warmed up . The breakfast every morning was fantastic and the entire stay was comfortable and location was wonderful. I would definitely stay here again!!!

Self

8/10

Excellent

07 May 2024

Hyuna Alice

LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas.

ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy.

Pool: Nice and relaxing.

Leisure Friends

10/10

Exceptional

30 Apr 2024

Pedro

Excellent

Business

10/10

Exceptional

29 Apr 2024

anthony

Choice hotel

Third time at serenity hotel. Solid choice for a hotel. Fair price. Quiet and clean and close enough the 5th ave shops and bars without having the hear all the blaring music when you wanna daytime nap.

Self

10/10

Exceptional

29 Apr 2024

Gilberto

Recommended✨

Good Service
Good Location
Nice Rooftop
Nice Pool
The room was very nice, clean, and comfortable.

Friends_and_family Friends

10/10

Exceptional

28 Apr 2024

Christopher

Very nice.

Leisure Partner

6/10

Pleasant

28 Apr 2024

Ivan

I didn't receive any \"vip benefit\" at all...
Not a welcom, they denied me an upgrade cause the room available was \"too fancy\".
I didn't been welcom properly at all, no welcome amenities at all. So basically no \"vip Access\". So disappointed.

Leisure Partner