Mahekal Beach Resort & Spa

Mexico , Riviera Maya / Playa del Carmen
PLAYA DEL CARMEN, Calle 38 entre ZFM y 5ta Avenida LT S/N Hotel shan, 2
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100 reviews shown

2/10

Poor

09 Jun 2026

james

The smell from the seaweed MADE US SICK!

We were unable to stay and had to leave after just one night.

We tried to get a refund for the unused nights we paid for but they refused.

WORST HOTEL EXPERIENCE WE HAVE EVER HAD!

Family_with_children

10/10

Exceptional

07 Jun 2026

Tatiana

Everything was great. Clean property, everybody was so friendly. We’re so enjoying our vacation.

Family_with_children

2/10

Poor

06 Jun 2026

Alma Veronica

Nothing special about this resort definitely not worth your time or money. Upon arrival you’re hit with astronomical “resort fees” expect to pay an insane amount of money when you get there. Nobody can tell you what these hidden fees are STAY FAR AWAY FROM HERE. One place to eat with reservation only. No night entertainment, beach is disgusting, they “clean” it but not really. Ran out of water so it smelled horrible.

Family_with_children

6/10

Pleasant

06 Jun 2026

Jennifer

The hotel is old and shows it. Wind comes in all around the doors, there are holes in the roof. We walked into a worker changing out the shower head and he was supposed to bring a big one back - not! We called the first day to have our soap dispenser changed out because the pump didnt work, they never did. The air conditioner didnt get cold. Check in time was 3pm. They had 2 workers checking people in with 5 people in line. There were people walking behind the counter, not helping. They should have as many people as possible at check in time to help. The food was marginal - most no taste at the buffet. Because of the sargassum, you cant go into the ocean. They didnt have enough chairs at the pools and the hotel was only 1/2 full. They wouldn't let people put tables together so they could sit with each other. The outdoor seating was minimal and again couldnt put tables together. The bell boys were very helpful and nice. Kimberly, at the buffet was super nice and helpful. They can make some changes to make it better - more chairs, more helpful staff and maintenance would help.

Family

2/10

Poor

05 Jun 2026

Salvador Castillo

DO NOT BOOK HERE!! Upon arrival we were hit with “resort fees” I booked 6 rooms here and we were all robbed at check in.told them Expedia showed our resort fee would be significantly less per room and they denied ever receiving money from Expedia and they didn’t know who that was. Staff was unhelpful and rude at front desk. Definitely not worth the price, please don’t waste your time and HARD EARNED MONEY at a place like this. Nothing special about this resort, only one place to choose from to eat WITH reservation only. Which one night they lost our reservation for 17 people and basically shrugged their shoulders when we asked where to eat. No night time entertainment either. BORING place to stay at.

Family_with_children

10/10

Exceptional

03 Jun 2026

Michael John

Loved this place, it was beautiful. Rooms very clean, staff awesome, pools were clean and loungers available.
My only complaint was the seaweed at the beach. I understand its a huge problem but there was not attempt to clean it all in front of their property. It smelled really bad. Other places close by made attempts to clean it front of their beach.
But I would return here, just at a different time of year.

Family_with_children

10/10

Exceptional

31 May 2026

Ericka Jazmin Reyes

The beautiful place property location is great , friendly staff, clean rooms and property
Food was really good but they don’t offer service all day and we booked all inclusive so it was a little inconvenience when we go out and we don’t make back on time for diner, we have to do out and buy food and also the hotel fee was a different amount booked said that we have to pay at the property hotel fees but the amount was doble the one was described wen we booked.

Family_with_children

10/10

Exceptional

31 May 2026

Pascual

This place is a beautiful and peaceful place don’t have a lot of activities in the property but you have 5 Avenida 5 mn walking distance, room and property was clean.food was great and the staff was friendly

Family_with_children

10/10

Exceptional

26 May 2026

James

Super value resort hotel in a great location. Beach-front rooms probably have the best situations, but the forest rooms are quiet and offer some interesting wildlife - agoutis, coati mundis, and so on.

Partner

10/10

Exceptional

24 May 2026

Jekaterina

Most favourite place. 6th time back and will return again and again. They never miss.

Partner

10/10

Exceptional

21 May 2026

Michael

Staff was amazing. Especially Enrique and Manuel who assisted us everyday for breakfast. The staff will not disappoint.

Friends

8/10

Excellent

19 May 2026

Micheal

The food and drinks were excellent! The room was fantastic but did have plumbing problems which staff attended very quickly! Overall we loved our stay and would go back but were presented with charges that exceeded what Expedia had stated we woyld have to pay for activity fees and taxes. Our expedia bill stated we would be paying 440$ CAD Upon arrival but the price we were given by the hotel was 568$ USD. With conversion was almost double what we were told! Hotel stated it was an Expedia problem but have not yet spoken to Expedia about the issue yet! We will see! Anyhow it was an amazing time and do highly recommend this resort!

Partner

10/10

Exceptional

13 May 2026

Candace Ann

The room location was superb, but it definitely needed updating.

Self

10/10

Exceptional

13 May 2026

Candace

The room location was superb, but it definitely needed updating.

Self

8/10

Excellent

09 May 2026

Vladislav

We stayed 10 nights at Mahekal. It’s definitely different from our usual pick - the Royal Hidaway- but we wanted a change. It’s a 4 or 3.5 star resort that needs a bit of a TLC, but it didn’t bother us. The noise didn’t bother us either, very reasonable. Mosquitos are relentless, very grateful for the Off provided in each room. Staff are very friendly and polite.

The welcome at the reception needs improvement. Important to give folks the room that was advertised and paid for. After travelling for 16 hrs, walking to the Oasis part in the heat, then walking back to complain about the room is not great. Then a young person at the reception starts arguing how the resort is not under the obligation to give us the room from the picture only to be interrupted by a more experienced colleague who immediately helped us. And we received the welcome drink :)

We ate outside of the resort and I fully recommend it. The resort location is excellent and the 38th street has great restaurants. We only had lunches at Fuego and the food was not great. Starbucks on the property is amazing and Cesar rocks - so friendly!

What we liked the most is the Oasis part of the resort and the small pool there, which was mostly empty. We enjoyed the jungle and that pool so much! If everything else was not good we’d still be happy with this vacation due to our room balcony and that pool.

I recommend Mahekal, but be aware, you will not find the ACed lobby etc. If you like bohemian, it’s a place to be!

Partner

6/10

Pleasant

04 May 2026

KELLY

Breakfast never had sausage or bacon only two juice flavors to pick from my biggest thing is no coffee in your room unless you buy whatever that machine takes

2/10

Poor

30 Apr 2026

Justin

We booked to Expedia and the hotel did not recognize our booking even though we had confirmation on our phones. So we’re forced to stay elsewhere. After charging me $1600 American dollars.

2/10

Poor

29 Apr 2026

Rosalie

overcharged on \"pay at property\"

8/10

Excellent

26 Apr 2026

jill s

Extremely friendly staff. Property and room was very nice.
Only downside was food. Most meals were mediocre

Partner

4/10

Poor

23 Apr 2026

Kari

This was our 3rd visit to Mahekal and this was once my favorite getaway but will not likely return again. Had a couple of unpleasant experiences with waitstaff at Los Olas restaurant. Waiter was unfriendly, unkind and I was treated very disrespectfully, unattended to during our meal. The pool towels ran out almost daily, and the pool/hot tub hours close at 7pm-much too soon in the day to close.

Partner

8/10

Excellent

16 Apr 2026

Theresa

Great layout of resort. Beach during time we were there was not swimmable. Choose beach bungalows overlooking the ocean top bungalow if possible. Even if you get meal deals be prepared to pay tips at every meal. Very relaxing and staff is helpful. Get to meals early when it opens because when busy or towards end it feels rushed. Area felt very safe. Tours recommended by onsite tour guide were great!

Family

8/10

Excellent

16 Apr 2026

jennifer

Great - casual, unfussy but very nicd

8/10

Excellent

14 Apr 2026

kosala

Excellent location. Friendly staff. Room service is inconsistent. Review your bill for incorrect billing. Would stay here again.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Natalia

I truly appreciated beautiful traditional unique houses where we lived, the nature, and the way the whole resort was maintained. The beautiful beach, comfortable sun-bathing beds, and white towels were great to have! Breakfast menu was great, however, I'd welcome more variety of juices beyond \"jugo verde\" and \"jugo de naranja\", like a variety of fruit and vegetable juices with no sugar, however, the selection of food was great. Staff was kind and hospitable, polite and helpful. Our room was always clean.

Partner

10/10

Exceptional

28 Mar 2026

Talya

Everything was wonderful, the staff the food the service and the resort.

Family_with_children

10/10

Exceptional

24 Mar 2026

Karen

The location was amazing. There are so many seating options around the resort and they are very comfortable. I would have liked the hot tub hotter. Several pool options so it wasn’t ever too busy. The staff are so friendly and very hard working. Would definitely recommend.

Partner

6/10

Pleasant

16 Mar 2026

Katie

The first thing you will notice is the awful smell, the beach has so much seaweed it smells of fish. The beach is small and filled with seaweed, so not pleasant at all. It's a busy beach, with lots of local people. Thankfully there is a decent amount of seating on the resort side of the rope. The food was good, I appreciate the decent selection of veg/vegan options, but options are limited, there is only one buffer and one restaurant. You will see the same food selection day in and day out. We went with the all inclusive option, which I would not recommend, since there are so many great restaurant options close by. The daily activities were very basic and limited. This is not a true all inclusive in my mind. There is some nickel and diming for little upgrades here and there, like better drink and food options. Though the facilities are nice, and the staff are mostly very friendly, I would not go back to this resort.

Partner

6/10

Pleasant

12 Mar 2026

Angela

Overall, the staff was very helpful. However, the desk staff did not solve an issue we had. While respectful we encountered inadequate solution and was warned down by the time that it took and the aggravation it caused us while a vacation should be down time. The resort is wonderful, the beach itself and waters are naturally overpowered by the natural phenomun of the seagrass.

8/10

Excellent

09 Mar 2026

Deborah

Loved the hotel & staff
Beach seaweed in front of hotel was not cleared away as I would have expected. There was some effort but the seaweed won while we were there

Partner

10/10

Exceptional

05 Mar 2026

Anna

The staff are amazing always have a smile on their faces & they seem genuinely happy to help in anyway they can if at all necessary. The rooms are spotlessly clean . The location is perfect for peace & if you choose to walk out of the resort gate youre then right into the heart of all the lovely restaurants, loval clothes stores coffe shops etc with a vibrant atmosphere. This is my 3 rd time staying at the mahakel & I will always return . Great private beach areas four pools & beautiful gardens to walk around totally peaceful ohh and the spa is amazing & im a sucker for a deep tissue massage and boy can they deliver . I give this peaceful beautiful resort a 5 star . I have done both ocean views & garden views here and their both excellent choices

Partner

10/10

Exceptional

01 Mar 2026

Rich

Prior to our trip the communication was appreciated. Daniel, our concierge, was so easy to work with. I began receiving texts from the moment we landed. That same communication continued all week long. He made sure to check in throughout the day. Even on his day off he asked if he could do anything for us.
Enrique was our setver when dining. He knew our namesand greeted us always with a smile. On our last day he arranged beautiful table for us. He treated us as family. Make sure to meet him and ask for him by name.
The room and property were amazing. Staff takes care of your every need.
This is the place to stay in Playa del Car

Partner

10/10

Exceptional

01 Mar 2026

Sergio

Absolutely Amazing

Partner

10/10

Exceptional

25 Feb 2026

Lenia

Great location, great staff! We had a great time. Everything’s tasteful. Book your excursions here!

10/10

Exceptional

22 Feb 2026

Amber

Mahekal Beach Resort was everything I hoped for and more. From the moment you arrive, you feel transported into a peaceful, bohemian oasis tucked right along the beach. The resort strikes the perfect balance between laid-back luxury and natural beauty—lush gardens, sandy pathways, and charming bungalow-style rooms that make it feel intimate and authentic rather than resorty.

The location is unbeatable: steps from the ocean, yet close enough to walk into town when you want a bit of buzz. Waking up to the sound of the waves and enjoying mornings with ocean views felt surreal. The pools were beautiful and never overcrowded, and the beach setup was relaxed and inviting.

10/10

Exceptional

20 Feb 2026

trevor

Great location, and excellent staff.

Partner

10/10

Exceptional

19 Feb 2026

Ann

Beautiful property in a great location.

Friends_and_family Friends

10/10

Exceptional

19 Feb 2026

Michael

Entire resort was spotless

Partner

4/10

Poor

13 Feb 2026

Dianna

They room was noisy as it next to busy street.Furnishings outdated and bathroom floor gets completely soaked every shower. I asked for queen beds and upon checkin had king only double was this disaster. Their hot tubs were cold tubs and unless youre cute or have a handful of tip money beach waiters could care less about serving. Wouldnt recommend

completelysoakedake

Leisure Family

10/10

Exceptional

10 Feb 2026

Mitchell

Clean rooms, friendly staff, clean resort grounds and beaches and pools, close proximity to 5th avenue and shopping outlets.

Leisure Family

10/10

Exceptional

09 Feb 2026

SIDNEY

beautiful facilities and relaxing vibes. staff was helpful

Leisure Partner

10/10

Exceptional

08 Feb 2026

Miguel

Todos muy amables
Excelente servicio

10/10

Exceptional

07 Feb 2026

benjamin gordon

Mahekal is our home away from home and we always recommend them as a great resort to stay at. We have stayed at the resort 12 times now and every time is a special time. Some of the staff has been there for 15 years plus and are always welcoming and go above and beyond to make sure the guests old and new feel special! The only negative the last couple trips has been the hot tub/jacuzzi’s have been anything but warm/hot and this years trip the wait time getting in for breakfast was something we had never experienced and could be avoided if they opened back up the other restaurant Fuego for breakfast.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Trevor

My stay at Mahekal was great. The rooms were clean and comfortable with a very tropical vibe. Location is amazing and the staff was friendly and helpful. One negative thing was I had my bose and apple headphones go missing. While there. The staff was very helpful in looking for them.

Leisure Self

10/10

Exceptional

30 Jan 2026

Andrea

We spent 7 days at Mahekal at the end of Jan 2026. LOVED every minute. Small, un-crowded resort with clean pools and spotless, comfortable rooms. The staff is simply amazing and friendly, they made every moment special with their attention to detail. We stayed in the King Palapa gardem view. We loved the natural roof and the attached porch with seating and hammocks. Mahekal is truly a magical place. We did the half-board option with breakfast and dinner buffets and had no regrets. Food was very fresh and a bit different every day. We headed into Playa for lunch, which was great due to the cental location of the resort. We cant wait to go back!!!

Leisure Partner

10/10

Exceptional

29 Jan 2026

Eldon

Beautiful resort, beautiful location, terrific food & a warm & hospitable staff. We loved it & will defn be back.

Friends_and_family Family

2/10

Poor

28 Jan 2026

Jeannette

This resort needs a major update. Everything is worn down and dirty, the bungalows stink. I did not enjoy my stay at all.

Leisure Friends

10/10

Exceptional

24 Jan 2026

Randy

Everything perfect. Quiet spot with just the right amount of fun. Would 100% stay again!

10/10

Exceptional

18 Jan 2026

Nicole

Great staff, beautiful location

8/10

Excellent

28 Dec 2025

Walid

Room were clean

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Pamela

Mahekel has soul, charming palapas; beautiful pools, great beach; close to 5th avenue adventures in shopping.

10/10

Exceptional

22 Dec 2025

Boris

All is perfect

Leisure Family

8/10

Excellent

19 Dec 2025

Jonathan

If you’re going to Expedia. You may think that this is all inclusive. It is but you have to pay extra for it! With the all inclusive and the extra fees, the hotel throws at you. Expect to spend about $1900 extra. Just under 1600 for the all-inclusive. And 300 and extra. Once I got past the initial shock of extra fees. It was an amazing resort! I would suggest getting a room in the upper 100s room. Far enough away from the music. We stayed in 179. Great room, great staff, and amazing food! Absolutely beautiful here. They don’t runoff the wildlife either. Had a cute Coati that lives in a tree next to my room.

Leisure Partner

2/10

Poor

13 Dec 2025

David

Terrible hotel,and experience with this hotel and rental car in enterprise from Expedia, We arrived around 3 am in the this hotel because we have some problems with the rental in enterprise rental car from Expedia in the beginning. like i said before. So Since the minute we arrived at the hotel was horrible, nobody received our car, they didn't have parking space and told us to park outside in the street and use a parking spot to pay with coin every hr. This was ridiculous because they didn't even try to help or give us chance to keep the car , The reception guy was very unprofessional and the guy was unhappy and with mood attitude, he didn't even help for our luggage or asked about it, nobody was there to help or receive our luggage in the beginning. So after we saw this inconvenience we want to check the room and nothing like I saw in the pictures. Ocean view were was blocked from another unit. A little bathroom with one sink. Very disappointed and the guy he didn't even know where was our room or what sección was in the hotel. Looks like he was sleeping and we interrupted , probably is the reason was upset. Terrible experience at 3 am we have to leave this hotel after all of these. Almost 5000 dlls for 1 week snd even i complained and expedia didn't want to give us a refund for that Terrible hotel and rental car. I never have thia kind the experience with Expedia. But this time you have to think two times about to get a package or any hotel in different countries.

10/10

Exceptional

03 Dec 2025

Adrian

Amazing experience! The food was great and the drinks were tasteful. The staff was very friendly and attention to detail. I had the best experience because of them very welcoming and hospitality unlike no other. Money well spent definitely coming back especially to Playa De Carmen just to stay here.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Anthony

This resort is conveniently located on the beach in downtown Playa which makes access to 5th Ave restaurants and shops a short walk. The property is beautiful and well maintained with a nice stretch of beach, multiple pools, restaurants and bars on site. The half board option provides breakfast and the option to choose lunch (which you can order on the beach) or dinner which is perfect if you like to explore local restaurants for dinner. The quality of the food and drinks is very good and the staff deserves a shout out for their fantastic service and attention to detail. Ishmael, Armando, Enrique, Manuel and the rest of the staff too many to name will make you feel at home and go above and beyond to make your stay enjoyable. These guys work really hard and let you know that they appreciate you ‘re staying with them . I don’t typically write reviews but have stayed at this resort on many occasions and continue to return. From what we’ve seen it appeals to singles, couples, groups and families. When you experience the view of the crystal blue water while eating breakfast or the sunrise on the beach a few steps from your room you’ll be planning your return trip.

Partner

6/10

Pleasant

20 Nov 2025

Elena

Expedia is what can be improved not the resort! The resort was beautiful. Only 2 restaurants open out of 3! We had no notification of that… so very little choice for all inclusive. Not fair. On top of that annoyance, I was also charged extra when arrived for my child. I booked my 10year old with us as I always do. I chose the age as there is that option there when you click on child. I received confirmation email stating 2 adults and a child not infant.No age was showing in the receipt. I didn’t think much of it at the moment. So at the resort because of Expedia issue I had to pay over $1200 USD! Beware. Double check everything and call I would say. Do not rely on just email confirmation. I didn’t get much help from Expedia they covered $400 out of this whole price. This was an issue. As we had a family of 5 booking through Expedia as per my recommendation! Very very disappointed.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2025

Leona

Excellent hotel right on the water. Loved it.

Leisure

10/10

Exceptional

15 Nov 2025

Emily

Gorgeous resort on the beach. Beautiful, clean, comfortable room in a bungalow overlooking one of the pools. Friendly staff. Hammocks on every terrace. Took us a day to even notice there was no TV in the room —we like TV but didn’t miss it for a moment.

Leisure Family

10/10

Exceptional

13 Nov 2025

maria

It was a very nice experience. It was the first time and I would recommend this place.

10/10

Exceptional

12 Nov 2025

Laura

We had a great experience. The rooms were clean and spacious. The staff was great and attentive. 100% recomendado.

Leisure Family

6/10

Pleasant

09 Nov 2025

Jessica

The staff is always AMAZING! But I sent several requests for a specific room and they were ignored. That was my 6th stay at Mahekal so I know what I need. The room they gave me was surrounded by loud people yelling and slamming doors and too close to other noise. There was a leak in the roof and it rained in the room. Not a big deal fortunately not on the bed. I just wished my emails didn’t go ignored. Especially since I am a loyal guest of the hotel.

Leisure Self

8/10

Excellent

22 Oct 2025

Lilliana

This resort is perfectly located. The staff is wonderful, the food was great! I give it a 8/10. They need natural bug repellent since the mosquitos are relentless. Slippers and robes would be nice.Some areas need a little upgrade. Overall I would stay here again!

Leisure Friends

6/10

Pleasant

14 Oct 2025

Joshua Paul

Wasn’t given upgraded room like VIP Access
Hotels normally do (cost me an extra $600), when I searched for the hotel I had “all inclusive only” selected but this place is only PARTIALLY all inclusive (was an extra $900 if I wanted to do it), the “penthouse” I upgraded too has ZERO sound insulation so you can’t sleep because they party until 2am (not kidding) right outside the room, it was not airtight so I got stung by mosquitoes virtually every night, and they wouldn’t let me cancel. Additionally their ad says “hot tub on site” which is false advertising because there is NOT (it’s a jetted tub that’s the same temperature as the pool).

Leisure Partner

10/10

Exceptional

11 Oct 2025

claire

We have visited Mahakal resort about 6 or 7 times, we are never disappointed.

8/10

Excellent

10 Oct 2025

Suzanne

Our stay was great. I'll start with the bad. We had a tropical storm and it flooded our room. But the staff was attentive and came that morning, cleaned the room, put plexiglass over the screen, so that when it rained again, the rain had less of a chance to get into the room. That mostly helped, but the window seal was in need of repair and we discovered that is where some of the rain was coming into the room. So, when it rained again, we still had rain on our floor, but less of it. Again, they came right away the next morning and cleaned it up while we were at breakfast. Okay, the great things I loved about this place... EVERYONE was so nice and welcoming. Daniel checked in daily via text. The servers at the pools were circling back right when you needed a refill. There was daily activities going on around the resort, rain or shine. We only ate at the restaurants a few times but what we had was good. We ventured off the resort for dinner because we were so close to walking distance to anything and everything you might be in the mood for. Navigating around was easy with Google Maps. Overall, I would recommend this resort to family and friends.

Leisure Partner

10/10

Exceptional

05 Oct 2025

rebecca

Perfect Vacation

A perfect stay at a perfect location on the beach beautiful grounds close to everything incredible property friendly excellent service

Friends_and_family Friends

6/10

Pleasant

05 Oct 2025

Dylan

The check in process was easy but the package we purchased was not explained at all. We also were not greeted with the complimentary welcome drink. There were plenty of staff at the resort during the day however there was not any pool service and you had to go to the bar to order drinks over and over.
The property itself it’s absolutely stunning and very easy to relax. Beaches were clean, pools were clean, and chairs were plentiful. The food options were limited and menus did not change so by the end of the week you are burned out of the same meals. The village within walking distance was a plus as we got to shop and eat with the locals. Checkout was quick but no way to easily check if the charges were correct since they were not dated. Very good value resort. We enjoyed our stay.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Rolando

Excellent resort, customer services and quality of the food and drinks

Leisure Partner

10/10

Exceptional

15 Sep 2025

Andrew

We just got back from 10 nights at the Mahekal. We got a free upgrade as it was low season, which was great, though the view from the balcony was poor in one room. Check-in was smooth, cleaning was thorough and regular and the facilities were great. No problems finding a spot at the pools or the beach. The only downsides were that my son lost his key card on the second day and the receptionist wanted US$15 for a new one, which is a ridiculous price — many hotels do them for free and we had spent so much on the rooms that this seemed like and extra “squeeze” to me; the other was that they wanted to charge US$60 per room to check out three hours after the checkout time — again, another “squeeze” to get more out of their customers. This is why I have marked them down for service. That said, the entire resort is all about US-style tips and extra payments here and there, so I guess the mentality simply fits in with the local ethos. Lovely hotel though

Leisure Family

10/10

Exceptional

09 Sep 2025

Odalys

The staff is very nice and friendly!!

Leisure Family

10/10

Exceptional

06 Sep 2025

Danilo

We had the absolute pleasure of staying at Mahekal Beach Resort in Playa del Carmen, Mexico for the entire month of August, and it was, hands down, one of the best travel decisions we've ever made.

August is considered low season, but that worked in our favor — the resort was peaceful, beautifully lush, and we got to truly immerse ourselves in everything it has to offer. We stayed in the penthouse room, which offered breathtaking views of the beach, infinity pool, and one of their restaurants. Waking up each morning to the sound of the ocean and tropical birds was nothing short of magic.

But what made our stay truly unforgettable was the people. The staff at Mahekal are some of the most genuine, kind-hearted, and attentive individuals we’ve ever encountered. My husband, our 9-year-old daughter, and I felt so taken care of — like we were truly welcomed and looked after every day.

A special thank you to Abraham, one of Mahekal’s supervisors, who made such a lasting impression on us. He checked in with us daily and went above and beyond for our daughter — surprising her with treats and organizing a beautiful early birthday celebration that she'll never forget. His warmth and thoughtfulness were a highlight of our stay.

We also want to recognize the incredible restaurant and pool staff — truly some of the best humans we've met! A huge shoutout to:
Enrique (Qique), Manuel, Braian, Ana, Ignacio, Marco, Juan, Maria, Emilia, Annibal, Uriel, Ismael (barista/bartender), Camelia, En

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Stephanie

All the staff at Mahekal were excellent. Abraham was amazing always available to help and accommodate us. He went out of his way to make our experience unforgettable at the hotel and in Playa del Carmen. I highly recommend this place. I would definitely stay here again! We left today and miss it already.

Leisure Family

10/10

Exceptional

01 Sep 2025

Kristin

Leisure Family

10/10

Exceptional

30 Aug 2025

Yacov

Super clean
Friendly staff

Leisure Partner

10/10

Exceptional

19 Aug 2025

Christian

The

10/10

Exceptional

05 Aug 2025

Richard

We’ve been coming here for years! The place is amazing but even more impressive are the Staff Members that have been there for years their attention to detail is incredible.

Leisure Partner

10/10

Exceptional

01 Aug 2025

Vianey

We love Mahekal! We visit every year! The staff goes above and beyond to make your stay exceptional! It’s our home away from home and we love coming back every year.

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Kristian

Amazing place, staff was super helpful

Leisure Family

10/10

Exceptional

20 Jul 2025

Azusa

Locations, environment of facilities and good stuffs!

Family

10/10

Exceptional

14 Jul 2025

Roxanne Jimenez

Amazing stay

Leisure Family

4/10

Poor

11 Jul 2025

Caroline

Location, garden are good
The rest is not good: average food, bad attitude, zero follow up, they let me outside under the sun at 2:30 pm while they looked for my reservation (didn’t even ask for my ID), a little over 50% occupancy and they did not give me the room at 3:00 saying checking started at 3:00 pm. The roof had holes, the shower floor had black long hair and green water, very disgusting, the beach towels are no longer white but grey and broken

6/10

Pleasant

07 Jul 2025

AMY

Really beautiful property

2/10

Poor

02 Jul 2025

Jessica

If You Value Hygiene and Sleep — AVOID THIS HOTEL

This was the worst hotel experience I’ve ever had. I booked it thinking it would be better than others in the area since it was more expensive and had decent reviews — but it was an absolute disaster.

Our room was infested with bugs, including cockroaches that hit us in the head while we slept. The actual beds had bugs crawling all over them. I woke up with bites all over my legs, and I’m convinced the beds had bed bugs or fleas. We had to switch rooms FOUR times, and every single one had bugs in the bed.

There were blood-stained sheets and towels, a toilet that made an alarm sound after flushing, and broken soap dispensers. The only toiletry was a pathetic 2-in-1 shampoo — bring your own. The toilet noise made it nearly impossible to use the bathroom in the middle of the night without waking everyone up.

Mosquitoes were everywhere — room, hallways, even the dining area — so you’ll need bug spray and After Bite just to survive.

When we reported all of this, the staff did nothing. No apology. No compensation. No concern.

The only redeeming thing was the food, which was actually good.

This place tries to wear a 5-star disguise, but it’s not even worth 1. If I could give zero stars, I would. Do not stay here.

Leisure Friends

10/10

Exceptional

29 Jun 2025

brian

The property was was absolutely beautiful!
The staff went out of their way to make sure me and my wife had a great time!
It’s the second time we’ve been to Mahekal. Can’t wait to go back.

Leisure Partner

10/10

Exceptional

24 Jun 2025

Jekaterina

Amazing staff, property and location. Thank you to Daniel for making our stay smooth & worry free!

Leisure Family

10/10

Exceptional

17 Jun 2025

Aiman

Their hospitality was great. The resort was very welcoming and the staff was very nice and accommodating. The only thing I didn't like was that they didn't clarify the importance of the bracelets they provide.

Leisure Family

10/10

Exceptional

15 Jun 2025

Deana

My second stay at Mahekal, will definitely go back again. An excellent time every visit! Staff is incredible and the resort is beautiful.

Leisure Partner

10/10

Exceptional

12 Jun 2025

Jennifer

I MISS THE NIGHTLY BUFFET. THE FOOD ON THE MENU IS NOT AS GOOD AS BEFORE.

Leisure Family

10/10

Exceptional

11 Jun 2025

Brian

We love Mahekal. This is the second time we've been there and the staff was so friendly and helpful. It is always just a relaxing feel to be there.

Leisure Friends

10/10

Exceptional

05 Jun 2025

Wendy

What a wonderful little resort. It is truly a beautiful and tranquil place just a short walk from the main shopping and dining hub of Playa del Carmen. We extended our stay because we loved it so much!

Business_and_leisure Partner

6/10

Pleasant

31 May 2025

Angela

We wouldn't recommend the palapa roof units due to odor. The odor is stronger in some units, and less in others, but always present; they “treat” these units with a “smell good” to hide the odor, but doesn’t always work. The odor is most likely mold and mildew; this particular unit (#135) didn’t get as much sun to keep it dried out thus the stronger odor. They also spray the roofs with a flame retardant and water-resistant chemical that supposedly dries within 30-minutes and the next guest is ushered in, per the contractor spraying the unit next to ours. We moved to #96 (garden view) on the morning of our 4th day and it was perfect for our needs. You'll notice noise in all units; property is in a good location with tons of restaurants just outside the front gate. We dined on property our entire stay; we had an ocean view at breakfast buffet @ Las Olas and lunch @ Fuego each day AND a daily stop at Starbucks. Property needs maintenance and updating (pools and furniture need cleaned more regularly). No TV, but great WiFi; bring your laptop for streaming, if that’s important. Servers are incredible. BIG SHOUT OUT to Sophia, Enrique and Manuel for taking such good care of us during our stay! While there's a great view here, it's the people that make the difference and the team here is amazing and works so hard to make your stay enjoyable. Front desk was great too, no issues with overcharging etc. and they were quick to move us to a comfier unit when requested. Thank-you!!

Leisure Partner

10/10

Exceptional

31 May 2025

Shellie J

The property is gorgeous and the staff are very attentive. The atmosphere is very relaxing.We will definitely be back!!

Leisure Family

6/10

Pleasant

28 May 2025

Krystal

Lovely setting - but needs work!

The hotel grounds are lovely, and the view of the (albeit very shallow) section of beach and sea is nice when the sun is out. We liked the proximity to the beach and fuego from our room.
However, £700 per person for 4 nights did not reflect the hotel. The rooms are tired, the sun loungers, beanbags etc were all stained,ripped ,bleached. One pool was closed entirely. The service at times was odd.

We’d often sit for a long time waiting for menus at lunch, even though there were so many staff around. The food was just ok at fuego. The breakfast had little vegan options, although the staff were lovely & a nice view over the pool. The other a la carte restaurant we tried only once and the food was bad. The hummus was like soup and with no bread? A confused menu.

There were no updates/info on the activities (could never find the staff) the concierge never responded on the WhatsApp. We’d go in person to the desk and they were never there. At our 5am checkout we were asked to walk back to the room to get the 2nd plastic key card before they’d let us leave. Once in the cab the security demanded we show a receipt before he’d let us leave, even tho he’d just watched us check out?

Could be lovely but needs some serious overhaul with modernisation of the rooms and some injection of initiative to some of the service. Overpriced for a place that reflects a tired 3*.

Roberto at dinner, blonde lady at breakfast/lunch & taller/bald beach service waiter all wonderful & worked v hard.

Partner

10/10

Exceptional

27 May 2025

Jaime

Even though the property was just off the main street, you would never have known it. It is a hidden gem alongside the beach.

Leisure Partner

8/10

Excellent

25 May 2025

ERNESTINA

Staff clean room was perfect viewof sea

Leisure Partner

10/10

Exceptional

25 May 2025

Markus

I've been to this property 5 times or more. If I want to stay in a resort in Playa del Carmen, this is the only one I would consider. You are right in town (5th avenue is practically outside the resort) yet it feels like you are in a very natural, almost jungle-ish setting, with a cool vibe and multiple pools and restaurants, and the occasional animal walking by. All other Playa hotels are concrete bunkers by comparison.

Leisure Partner

10/10

Exceptional

25 May 2025

Deborah

Skip

10/10

Exceptional

22 May 2025

Elizabeth A

The property is absolutely beautiful. Service was great. Just keep in mind. It’s a small private beach for a few feet and then it’s public beach to the water so that can get pretty crowded with the general public using the beach in front of the property.

Leisure Partner

8/10

Excellent

15 May 2025

Dawn

Beautiful……

Leisure Partner

10/10

Exceptional

13 May 2025

Jessica

The staff is fantastic!