Name: Santuario Playa
Address: Av. 1 Norte entre 24 y 26, Playa Del Carmen, 77710, MX

10/10

Exceptional

22 May 2026

Jacqueline May

This is my second time at this property in the year. It has large rooms and it is close to all the restaurants stores and beach. The room includes a hot plate fridge microwave and coffee maker. Remember to bring utensils pots and plates etc. it is also close to a supermarket where you can find unique and well priced souvenirs. The hotel is well priced and well located. Also included is a breakfast at chez waffle next door which can fill you up till dinner. Thanks again for a great stay and friendly staff like Eidi, Jackie

Friends

8/10

Excellent

30 Apr 2026

Daniella Nicole Sousa

Good breakfast

Friends

2/10

Poor

23 Apr 2026

Issam

We had a disappointing experience at this hotel. Most of the staff do not speak English, which made communication very difficult. The only exception was the lady working the late-night shift — she spoke English well and was very helpful and kind
We had to ask twice for our room to be cleaned, and even then, they only changed the bath towels. The bed sheets and face towels were not replaced. Unlike other hotels where daily cleaning is standard, here you have to specifically request it.
In general, the staff were not very welcoming. Breakfast was okay, nothing special. The hotel and rooms are quite old and definitely need renovation.
For the price we paid, you can definitely find a much better hotel. I would not recommend staying here.

Partner

6/10

Pleasant

16 Apr 2026

Brian

Childcare services terrible. I had asked for a crib I didn’t receive that. Baby’s spill lots of stuff and there was no napkin or extra towels to clean up. I asked the staff for anything to help and they said they don’t have any and if I used their towels and stains were made I will be charged. It’s in the middle of the city so there is many people drinking and lots of noise. Definitely don’t recommend for a child under 3.

10/10

Exceptional

28 Mar 2026

Angela

I had an excellent stay at this hotel, one of the best I ever had, considering the price. I was in the master double bedroom suite, which was very large, with a bedroom, a living room/kitchen and a bathroom. But what surprised me the most (which wasn't in the description of the room) was that I had a huge private terrace all for myself!

The apartment was in great condition, I loved the decor. It had a fridge with a freezer which was key considering the hot temperature outside, so I could stock up ice creams and cold drinks. There was AC and also 4 ceiling fans, which made it very pleasant.

The location was perfect, in a super safe area just round the corner from Avenida 5, with so many options for shopping and eating, and a supermarket just a few seconds away. The ADO bus station is just 12 minutes away

Just a couple of things, which did not affect my score as my stay was very enjoyable:
1. The breakfast is served in a cafe' next door, which was very good just there were only a couple of options free of charge: an omelette or a chilaquiles, whilst in the room it said that waffles were also an option. I am not used to salty breakfast and in any case I got a bit bored of eating the same thing after a few days, it would have been nice to have a few more options, including some sweet ones.
2. The apartament has a stove and a microwave, however no cutlery, plates or pots, which would have been very helpful.

I definitely recommend this place to everyone staying in Cancun!

Self

4/10

Poor

15 Feb 2026

osman

First day manager or owner not sure she was very helpful. But it was very load night time. Under the hotel it’s a bar and not possible to sleep. We request another room. We were lucky they had one gave us bigger room. They didn’t clean new room very well. Couple spots easy to see dirty. Also breakfast only 2 plate option and small. Breakfast employee was charge us tea because we order coffee and isn’t like so we want to replace our coffee with tea but they charged. It’s kind of tourist trap like other mostly places in the area! We didn’t extend our stay in same hotel! Needs improvements!

Leisure Family

10/10

Exceptional

16 Nov 2025

Andrea

I have stayed here many times over the last few years and it never fails to impress! The bed is comfy, the roku tv gives me youtube comedy i love before sleeping, the warm water shower in a big bathroom is excellent and the included breakfast is amazing with wonderful staff and superb coffee each morning! Highly recommend and will return if i need a hotel again in playa! Excellent!

Business Self

8/10

Excellent

30 Aug 2025

Raymond

Limited kitchen supplies would be helpful

Leisure Partner

4/10

Poor

07 Aug 2025

Ana luisa

No sirve el refrigerador

8/10

Excellent

31 Jul 2025

Stanley

Property was good. It had a pool. A little far away from the main attractions but overall an amazing room for the budget. One ac unit for a room this large can be insufficant. The rooms are large almost like an apartment. Overall an amazing experience.

Leisure Partner

10/10

Exceptional

16 Jul 2025

Ruth

The place was clean, and everything worked well. The swimming pool was not big but clean so we were able to cool off after our activities. The breakfast options were very limited but not bad. However although we had a kitchen there were no kitchen utensils. Nonetheless we really liked our stay there.

Leisure Friends

10/10

Exceptional

11 Jul 2025

Xavier

Hermoso lugar y servicio amable. Es muy tranquilo y el desayuno es abundante. La habitación estaba bien limpia todos los días. En general, una estancia de 10/10 sin problemas.

Leisure Partner

8/10

Excellent

04 Jul 2025

Sheila

I liked that this hotel looked very unique and it fit the vibe of the surrounding area. It was antique and very much jungle vibes. What I didn’t like was that our toilet was barely flushing and the sink water kept pooling up. however, we told the staff and they resolved the issue. Overall everybody was nice and we were treated nicely.

Leisure Partner

4/10

Poor

28 Apr 2025

Victoria's

Not a great area very noisy. No help

Leisure Partner

8/10

Excellent

20 Apr 2025

Ophir Olivia

Reception lady was the best! Room was switched on request and they were very accommodating to my needs.

Leisure Family_with_children

4/10

Poor

09 Apr 2025

Maria

Unkempt, nobody cleaned the unit, horribly smelling bathroom, grey colored, old bedsheets, rosted mirror and waste basket.
The people are very friendly, location is good.

Business_and_leisure Partner

2/10

Poor

05 Apr 2025

SARA

Tuvimos un tema que nos cambiaron múltiples veces de habitación y después su TV no servía y nos terminaron cobrando una cantidad tonta según porque nosotros dañamos la TV y la cantidad que pagamos por una TV que la verdad no es buena ni nueva es tonta. No vuelvo a regresar. Eran mi hotel para llegar a playa pero nunca más regresaré

Business Family

10/10

Exceptional

02 Apr 2025

Viraf

Normally when I go to Playa Del Carmen, I stay at all inclusive resorts nearby but often find myself going into town a lot. This time I opted to stay right in town. The double suite I got was large and spacious. The location was great. It was convenient to the beach and to 5th Ave and lots of dining options. The staff were really great too. I would definitely stay there again.

Business_and_leisure Self

10/10

Exceptional

06 Mar 2025

tammy

Friendly staff, room was always clean. Breakfast was always delicious, pool was in shaded area of property so we chose to use the roof top pool across the street which was perfect. Also the beach was a block away as well as famous 5th Ave. Very ideal location with inexpensive accommodations. Simple and favorable property conditions with 24 hour staff. If your on a budget this place was great!

Leisure Family

6/10

Pleasant

04 Mar 2025

John

Wifi does not work in the bedrooms. They only cleaned twice in a 7 day stay although we had asked them on two different days to clean and said they would but didn’t. We booked an extra night with front desk at a certain price only to back to pay and it was a much higher then told. We didn’t extend our stay.

4/10

Poor

24 Feb 2025

Juana

Great location and excellent customer service

No hot water in room 201. Mirrors slightly dirty. Sheets/pillow cases smelled of body odor. No WiFi, no tv that worked.

Good location, excellent customer service, made every effort to appease problems, was provided with free breakfast at nearby restaurant which was very yummy. Nice atmosphere, gardens. Rooms were larger than expected and nice. Bed and pillows were comfy for enjoyable sleep.

Friends_and_family Friends

2/10

Poor

17 Feb 2025

Dave

The state of the place shocking and the service. The noise form the stress is so loud. When I checked in I was given a bed sheet, so I had to make my own bed and the sheets were so thin.

The utensils in the space hardly exist and the one that are there are flirty and dirty. It was use and no one washed them.

I asked the staff about directions to travel, his answer was I don’t know and asked me to seek the tour operator which scared me. I believe the hostels and the tour operator are connected

There is no hot water. The air condition was never switch on so the room was too hot and the place is dirty.

Leisure Self

8/10

Excellent

15 Feb 2025

Oleksii

Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am.

Family

4/10

Poor

16 Jan 2025

Sankalpa

There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!!

Leisure Friends

8/10

Excellent

10 Jan 2025

Jennifer

The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place.

Leisure Family_with_children

8/10

Excellent

06 Jan 2025

Chelsea

Great stay for a couple of nights

The room was comfortable but next to the washing so it’s quiet loud plus it’s bright in the room with the blinds down. Breakfast at Mr.waffle isn’t bad and worth a bite so no complaints!

Self

2/10

Poor

30 Dec 2024

Thomas

Bruised up lady and toddler

Fell down the stairs since they decided to use plastic slick paint on the handrails which are also covered on tree gunk, the stairs are steep with a few remnants of anti slip strips, those are nearly eroded from I suspect are multiple falls. The staff heard the commotion and witness the bruises on myself and my toddler, their answer was to evade the topic and just indicate that they couldn't take care of it because of bad weather, some rain.

On the last morning there was a block energy blackout and of course this dingy place had no back up power, which led to us precariously trying to not fall again while climbing the death stairs now without any light to help find the last remnants of anti slip strips

No TV service, bad WiFi, bad toilets. This place is lucky I'm not litigious which might be what has led to such an abismal service.

Friends_and_family Family

6/10

Pleasant

22 Nov 2024

Olivia

Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to.
Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay !

Leisure Self

6/10

Pleasant

26 Sep 2024

Francisco

Good for the price never again

Self

10/10

Exceptional

10 Aug 2024

Paola

Good service

2/10

Poor

29 May 2024

Scyi

They advertised free wifi but there was none in the only air conditioned room. Air conditioning was only from 9 pm to 9 am and you couldn’t turn it on. They came into your room with the remote. The hostel rooms had no locks on the bedroom door OR on the hostel communal rooms. It felt very unsafe. There was no storage big enough for a suitcase. I had to fight for over two weeks to get a refund after I checked out after one night. There was extremely loud music blasting until midnight. The best thing going for it was the instagram worthy exterior.

Business_and_leisure Self

8/10

Excellent

25 May 2024

Edwin Alexis

It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.

Business Self

4/10

Poor

06 Apr 2024

Monica

Water was too cold

2/10

Poor

24 Mar 2024

Anne

My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.

Leisure Self

8/10

Excellent

19 Mar 2024

Verified traveler

Good for a short stay in Playa

We were thankful to be on the main level, not needing to carry our luggage up 2 floors, but we were not put in the room that we paid for. We paid for a 2 bed room, and we were given a King bed. We were told they were full and none available. Then when I showed my receipt stating we paid for 2 beds they had a room but it was on the 3rd floor and the AC was off.

Breakfast is just around the corner, but their English is quite limited. We didn’t realize that they had a set menu for hotel guests, but when they tried to translate, it didn’t make sense.

The pool was nice, but in need of some TLC and FULL of pollen. The other grounds and greenery were beautiful.

Friends_and_family Family

6/10

Pleasant

08 Feb 2024

Sheila

The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.

Leisure Family

4/10

Poor

17 Dec 2023

German

The hotel is located in a nice area of Playa del Carmen with lots of places to have fun, but the hostel for men only have one shower and one toilet for more than 8 guys to use it, and some of the employees come to take showers there too. theres a bar downstairs that plays music live till 1 or 2am that makes very hard to sleep, some of the front desk people are rude, specifically a lady who always has a smelling poop face, the hand soap container to wash your hands after using the toilet is usually empty and one day of the week I spent there, nobody came to clean around, overflowing kitchen and bathrooms waste baskets, also bad doors and broken electrical outlets which is dangerous., but the place has lots a potential with some improvements!!

Business_and_leisure Friends

6/10

Pleasant

20 Nov 2023

Ivan Blumenfeld

Ran down property. Not recommendable. Good location but overall a bad stay.

Business_and_leisure Family

8/10

Excellent

18 Sep 2023

Reyna

The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.

8/10

Excellent

28 Aug 2023

Simon

Easy to walk to the beach just around 200 meters.

Business Self

2/10

Poor

20 Jul 2023

RAUL

S

Leisure Partner

8/10

Excellent

11 Jun 2023

Clark lemuel

Very friendly staff!

Leisure Self

10/10

Exceptional

08 Feb 2023

Kayleigh

Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!

Leisure Self

4/10

Poor

29 Nov 2022

Verified traveler

In serious need of an update

Partner

10/10

Exceptional

04 Aug 2022

Jaseon

Comfortable at home chill vybes

Business Friends

6/10

Pleasant

03 Jul 2022

William

Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great

Business Self

6/10

Pleasant

06 Dec 2021

Griselda

Ok so my family had 3 reservations and we arrived early, they were able to hand us 2 rooms about an hour before 3pm which was check-in time. The third room was not ready till 4:45pm, but it’s fine we had our stuff in one of the other rooms in the meantime. So one of my families deluxe room did not have a trash can and we asked about it they said they were out of them. I had the presidential suite and it was cute and all, but there were some issues.
First you should know they don’t have elevators which seems fine until you have to haul big luggage’s up 4 flight of stairs. The water pressure was ok, one of the bathrooms in the suite did not give any hot water, luckily the other shower did. Our king size bed was hard as a rock,
But the other room had 2 queens that were better. Wifi is included but really bad in some areas. Also no iron in the room and when I asked the front desk they said they had just lended it out to another room and when they received it they would let me borrow it. We had the rooms reserved for 7 days and never got the iron. Also you should know they don’t allow drinking or eating of any sort , outside of your hotel room. Which means you can’t bring any thing to the pool or outdoor patio etc. It is a cute place but nothing more than that, very very basic, unfortunately would not stay here again. Also breakfast that was included was not good- a soggy waffle and “fruit”, they brought me a plate with 1/2 of a banana in slices lol. I honestly expected more!

Leisure Family_with_children

6/10

Pleasant

05 Jun 2021

Verified traveler

I would not recommend this hotel. The night I arrived, the room was dirty, the included breakfast is a joke. The orange juice is like a kool aid or tang drink and you only get coffee if you wake up early or you’re stuck with none or a clear brown drink they called coffee. We ended up not even staying for the included breakfast.Also, don’t be fooled by the kitchen amenities mentioned in the description. Yes the room has a kitchen but does not have even a spoon or even a napkin. No utensil whatsoever, no pan, no fork, nothing! Staff were very friendly that’s about the only good thing I can say about the hotel. Overall, do not recommend.

Leisure Family

10/10

Exceptional

18 May 2021

Adriana

Great space, lots of room. I had a single dwelling, it was so big, I felt like I was in my own apartment! Great staff, great breakfast. Noise from 5th st can be heard, that’s the only drawback.

Self

4/10

Poor

03 Apr 2021

Verified traveler

Do not go

Insecure, badservice, not clean, unconfortable

Self

10/10

Exceptional

10 Feb 2021

Megan

Cute, comfy and great location

Near great restaurants, room was spotless and large, breakfast was tasty.

Self

6/10

Pleasant

19 Jan 2021

Nickling

They canceled my 3-day reservation.

I had a flight delay. When I arrived they had already canceled my reservation even though I reserved it for 3 nights. The hotel clerk was not able to contact the travel agency. Even though the room was available they could not give it to me until the reservation was reactivated. After waiting an hour I found another hotel.

Self

10/10

Exceptional

13 Jan 2021

Wendy

Me encanto la atención, muy lindo y muy cerca de la playa, la comida es deliciosa! Recomendado!

Self

10/10

Exceptional

27 Dec 2020

Verified traveler

El lugar es esta perfectamente ubicado para la playa y la 5ta avenida

Leisure Partner

8/10

Excellent

18 Dec 2020

Catrina

The room was really nice for the price we paid. We got a suite to ourselves.

Partner

10/10

Exceptional

16 Dec 2020

Verified traveler

Very close to the beach & shopping places, so happy to be close to 5ft Ave

Family

10/10

Exceptional

04 Dec 2020

Catalina

We ❤️ Mala Vecindad!

Mala Vecindad is awesome! It exceeded our expectations. We definitely recommend it.

Partner

8/10

Excellent

02 Dec 2020

Hector

Close to the main avenue.

I definitely stay again on my next trip to Playa del Carmen.

Self

8/10

Excellent

28 Oct 2020

Tricia

Hotel is great , we were stuck in the middle of a hurricane and they made sure we were taken care of. The only thing I would recommend is Having more cookware in the private rooms. There was only one frying pan and it didn’t work well in a full kitchen. A pot and a couple spoons And a knife would go a long way. But the hotel is great in a good location and the staff was very friendly. Overall awesome choice for the money.

Partner

10/10

Exceptional

11 Mar 2020

Dan

This hotel is in a great area, close to everything with friendly and helpful staff.

Business_and_leisure Self

8/10

Excellent

28 Feb 2020

AndyBrown

Excellent location, 1 block from 5th Street and 2-3 blocks from the beach. Helpful staff, nice and clean rooms. Great value!

Leisure Self

6/10

Pleasant

19 Feb 2020

Pedro

Rough but acceptable for the price.

Well the main issue is that the hotel (which is a rebrand) is very new, which comes with pros and cons.

Pros:
-The rooms have a kitchen-living room aside from the beds effectively making a normal room a suite (at least in 201, we weren't upgraded as far as I know)
-Location
-Fun \"instagrammable\" decor
-Full size fridge
-Very decent breakfast
-Some plates were in our room (never returned after using them)
-Room was very clean.

Cons:
-NO BEER AT A BEER HOTEL (They don't have a liquor license yet)
-Bathroom ammeneties are scarse and not marked. (Couldn't tell the difference between shampoo and soap)
- Room service (or any food or drink aside from breakfast) does not exist.
- Most of their breakfast juice options weren't available.
- WiFi did not work in our room (201) and we're told it was the general wifi not working. Funny enough it did work in the dinning area.
-Lamp in the middle of the terrace is not only cumbersome but not secure, I tripped on it and it felt over.
--The staff have me conflicting information about street parking. To be fair the new Pay-for-parking law just started in December 2019.

Partner

8/10

Excellent

28 Apr 2019

Verified traveler

Friendly staff, breakfast included. Be aware that location is close to the action so you will hear loud music late into the night.

Leisure Family

10/10

Exceptional

19 Mar 2019

Verified traveler

Nice place to stay! Great location

Excellent location and service from everyone there. Rooms are very spacious and clean. Stayed in a suite and the only thing I would add are utensils and kitchenware (since it had a stove, fridge and microwave but no plates, cups or anything to make stuff). Bathroom was very big too. I would definitely stay there again and recommend it 😊

Family

6/10

Pleasant

26 Feb 2019

Verified traveler

It’s good location, but it’s a lot noise from outside of the street. There is restaurant bar and play live music very high volume that you can’t sleep.

Friends_and_family Family

10/10

Exceptional

18 Feb 2019

Verified traveler

The location was good! And affordable price, the front desk receptionist was pleasant.

Leisure Friends

10/10

Exceptional

10 Dec 2018

Beatriz

Recomended

Great location, great breakfast and great staff

Partner

10/10

Exceptional

27 Nov 2018

Catherine

The hotel is in a great location -- only a short walk to the beach and to all the shops/restaurants/music on 5th Avenue. It's also right near a taxi stand. The staff is very friendly. They were putting in a new patio by the pool, so there was some construction -- but, that should be finished soon.

Business_and_leisure Partner

8/10

Excellent

31 Oct 2018

Vicki

Modern-obviously has been updated recently
Apartment style rooms so lots of room
Ceiling fans in both the bedroom and the lounge room which is good

Hugo the chef was super friendly and pointed me in the direction of the less tacky end of 5th ave

Slightly awkward access into the property with no slope, just steps for your luggage. The address doesn’t always come up on google maps etc, but is exactly opposite the Grand Hyatt so you can use that as a reference point.

10/10

Exceptional

20 Oct 2018

Amber

I was pleasantly surprised with this hotel, it was very affordable for the location...once we got there I realized it was much closer to everything than I had imagined. 5th Ave. Was just a block behind us, the beach was a 3min walk away, they also served us breakfast, and for a 6person room it was very spacious,I usually hate sleeping in hotel beds but everything was very clean and comfortable. Will definitely be booking again for our next trip.

8/10

Excellent

02 Sep 2018

Regina

Nice clean and convenient

Nice little hotel. Great cool and clean rooms, bathroom is top.

Friends

10/10

Exceptional

23 Jun 2018

James

MYKO IS AWESOME!

AWESOME

10/10

Exceptional

22 Jun 2018

James

AMAZING

AMAZING

10/10

Exceptional

12 Feb 2026

Leon

Todo ok tal como lo ves en las fotos

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Alexandro

Buen servicio

Leisure Family

8/10

Excellent

20 Oct 2025

Juli

Habitación grande y limpia pero la tv y la cafetera no funcionan la tv no agarra ni un canal y la cafetera se reportó y la cambiaron

Leisure Partner

10/10

Exceptional

14 Sep 2025

Enrique

Rico desayuno, céntrico y con todos los accesos fáciles a la playa y restaurantes.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Sergio Ivan

Buena estancia

Solo el horario del desayuno es muy corto y no hay muchas opciones, pero en general esta tranquilo, esta en buena ubicacion para ir a playa mamitas

Self

4/10

Poor

20 Jul 2025

carlos arturo

Mi habitación tenía cucarachas

Mi habiatacion tenía cucarachas

Partner

10/10

Exceptional

19 Apr 2025

Margarita

Excelente opción para hospedarse

La habitación es muy amplia, el lugar es muy muy lindo, el desayuno que dan es excelente mejor de lo esperado, lo recomiendo también la ubicación es excelente

Self

10/10

Exceptional

31 Mar 2025

Margarita

Excelente opción para hospedarse en Playa del Carm

Excelente, ofrecen el servicio de desayuno incluido y al personal que atiende muy muy amable y atento. El lugar es muy lindo y bien ubicado

Business

8/10

Excellent

31 Mar 2025

Cecilia

Regular/ Excelente atención del personal

El cargo por mascota es exageradamente alto, 350% más elevado que en otro hotel al que llegué es misma semana. Las señoritas de recepción es muy amable y eso mejora mucho la experiencia. La ubicación es muy buena. Las camas muy incómodas y el horario de desayuno limitado. Las áreas comunes no fueron limpiadas en 3 días pues la misma basura en la escalera el día que llegué seguía ahí. Sin embargo en general es buena opción.

Partner

10/10

Exceptional

20 Mar 2025

Rodrigo

Excelente ubicación

Excelente ubicación

Friends_and_family Family

8/10

Excellent

11 Mar 2025

Edmundo

A nice choice, near the 5th Avenue (a big plus) and the Mamitas Beach. You have plenty of options for food and beverages. The property is interesting very holistic. The room is enormous! The thing i didn't like is that my TV didn't have cable or... service... I needed to ask ay reception about a Rokú to watch... nothing, because it was blocked by a PIN that i didn't had... The wi-fi was good, but you need to connect to other network, not the one that the info tells you. A big plus: the breakfast, plenty of options, but the only day i was there, i ask for the chef's recommendation, and it was a fail... they didn't gave me anything else.

Leisure Self

8/10

Excellent

09 Mar 2025

Citlali

Hubieron varios detalles de mantenimiento
Como que las televisiones no estaban funcionando
Un frigobar de un cuarto no enfriaba
Otra habitación tenía falla en focos

En general las condiciones de los colchones muy deterioradas

Eso sí. La atención de todo su equipo EXCEPCIONAL atentos.

La ubicación es fenomenal!

Leisure Friends

10/10

Exceptional

08 Feb 2025

Enrique

Propiedad tranquila, personal muy alegre y recepción muy amables, resolvieron muchas dudas en check in, no conocí sus nombres, pero agradezco sus atenciones.

Leisure

2/10

Poor

07 Feb 2025

Josue

El peor hostel en el que he estado, el baño sucio huele mal, el aire acondicionado solo lo prenden en la noche, no cambian las sabanas de los que se van, las toallas te la cobran aparte, no hay jabon,la regadera no funciona correctamente, lo rescatable es el desayuno que esta muy rico y y el personal de recepción

10/10

Exceptional

27 Jan 2025

Angeles

Un lugar bien ubicado la playa y la terminal de camiones muy cerca me gusto que no tiene escaleras así que todo muy bien, el desayuno que ofrecen variado y rico lo recomiendo, seguro regreso

Self

4/10

Poor

13 Jan 2025

Elvin

Muy sucios los baños las favhadas en elni terior demasiada maltratasas, ruidos extraños de los centiladores huele horrible los baños

Business Self

4/10

Poor

12 Jan 2025

Elvin

La propiedad en general se ve bien olos servicios baños super sucios , apeatn , revamaras que huelen a sucio muy m la limpieza en habitaciones , si fues que limpiaran yseria genial el baño es horribla

Leisure Self

2/10

Poor

06 Jan 2025

baby

hôtel hyper vieux internet non présent dans la chambre alors que nous avons payé 448€ pour 4 nuits, l’hôtel était sale honnêtement fuyez

Friends_and_family Family

2/10

Poor

03 Jan 2025

Lydia

Very very noisy, cannnot sleep with the band playing at the bar downstairs, beds are old and hard, they have net done the housekeeping even if we asked for 2 days, this is a hostel do not expect much. Only good thing is the breakfast, good choice of eggs, but have the tea as coffee no good.

6/10

Pleasant

01 Jan 2025

Christian

Si quieres fiesta, es bueno

8/10

Excellent

23 Dec 2024

Edgar Fernando

Es un lugar bonito, amplio, buen servicio del personal
Lo unico malo es que tiene algunas áreas un poco descuidadas, pero en general esta muy bien en su relación con el precio

Leisure Family

6/10

Pleasant

10 Dec 2024

MARIA EUGENIA

No todo lo que dicen se cumple

Ofrecieron servicio de internet y TV en la habitación y no hay tal, el desayuno incluido únicamente es de 7:00 a 9:00 hrs., sólo un café y un plato con un Pat de huevos

Friends_and_family Family

8/10

Excellent

07 Dec 2024

Jesus

Alojamiento limpio y ordenado aunque faltan algunos accesorios para tener en la cocina del mismo departamento. Esta muy cerca de playas y la quinta avenida buena zona restaurantes etc

Leisure Partner

8/10

Excellent

16 Nov 2024

Brenda

Falta un poco de mantenimiento al mobiliario de las instalaciones y el servicio de limpieza no es tan frecuente como en otros hoteles, pero en general está muy bien.
El que tenga alberca e incluya el desayuno es excelente.
Muy buena ubicación. La atención de las chicas de la recepción es muy ágil y amable.
Excelente relación precio - servicio.

Leisure Friends

10/10

Exceptional

07 Nov 2024

Jesus

Alojamiento muy recomendado aunque el horario de desayuno es muy pequeño pero está cómoda y limpia y muy cercana de l aquinta avenida y playa mamitas

Leisure Partner

8/10

Excellent

06 Sep 2024

Jörg

Santuario Playa ist wirklich eine coole Location. Außergewöhnlich ist schon der erste Eindruck… Gebäude und Innenhof alles in mexikanischem Altrosa, was auch gut zur Deko passt.
Das Zimmer welches wir hatten, „Master Suite“, war modern eingerichtet, großzügig mit eigenem Wohn- und Essbereich, einer kleinen Küchenzeile und großem Bad… neu renoviert (ca. 35€ pro Nacht).
Die Mitarbeiter waren alle sehr freundlich und zuvorkommend.
Einziger kleiner Minuspunkt war, dass am ersten Tag der Safe-Schlüssel nicht auffindbar war und das obere von zwei Schlösser an der Zimmertür nicht funktionierte. Dies wurde aber am zweiten Tag zügig repariert. Wir hatten trotzdem immer das Gefühl dort sicher zu sein. Nachts war extra noch ein Wachmann am Eingang.
Die Umgebung ist auch sehr gut. Gleich rechts neben dem Hotel ein Oxxo, wo man Getränke und Kleinigkeiten kaufen kann, eine Straße weiter ein paar coole Bars mit Life Musik und um die Ecke schon die 5ta Avenida, die Fußgängerzone.
Der Strand ist ebenfalls nur einen Block weg (ca. 10 min Fußweg). Die Strände im allgemeinen sind sehr sauber, allerdings in manchen Bereichen sehr schmal, da die letzten Hurrikane viel weggespült hatten.
Bester Strandabschnitt ist vor dem Hotel Mahekal, in dem man auch Essen oder Getränke bekommt oder einen Tagespass kaufen kann (in der Nebensaison 1200 MXN pro Person All-Inklusive!).
Alles in allem kann ich das Santuario Playa absolut empfehlen.

Leisure

8/10

Excellent

21 Aug 2024

Jesús Enrique

Están un poco descuidadas las instalaciones