Hotel Indigo Playa Del Carmen

Mexico , Riviera Maya / Playa del Carmen
Playa Del Carmen, 1a Avenida Norte #300
Show on Google | Website | Map

20 reviews shown

10/10

Exceptional

28 Mar 2026

Alexandra

Room was impeccable, staff very friendly, bed and linens cozy, and the rooftop poo was a haven. Fri and Sat night music from the bar across the street was VERY loud but stopped at midnight—bring your earplugs and a vacation attitude and you’ll live being in the thick of it in lively Playa del Carmen, one block from beautiful Playa Mamitas beach, and in easy reach of everything you need. Bonus—Trattoria del Centro is just up the street and has the best Italian food and atmosphere in town!

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Erica

We had a wonderful experience during our stay. We were received by a warm greeting, check-in was quick and received all the information we needed. Our room and the common areas were clean. There seemed to always be someone around to city up and keep the areas clean. The breakfast was made to order from a menu, the staff were courteous. and the hotel is central located and close to everything. Great stay with wonderful staff.

Friends

10/10

Exceptional

15 Mar 2026

Richard

Very nice rooms and well located. Areas of improvement could be 1) better tv channels, no us channels, very little in English -add Fox News. 2) bathroom has no door, more privacy exiting shower, 3) ice machines and laundry 4) beds are shorter than us standard 5) adding microwave would be nice

Partner

8/10

Excellent

12 Mar 2026

Alexander

Helpful reception

Self

10/10

Exceptional

07 Mar 2026

Nayeli

ocean view and great location

Partner

2/10

Poor

04 Mar 2026

Kayla

There was no ocean besides a wall visible. The light fell from the ceiling. The staff had no idea wha was flying and was not helpful at all.

Friends

10/10

Exceptional

24 Feb 2026

Afik

Amazing

Partner

8/10

Excellent

24 Feb 2026

Lynne

Great location, clean and modern, helpful staff.

Partner

10/10

Exceptional

23 Feb 2026

Julian

Hotel was clean and very aesthetic. Staff was very nice. Located close to Quinta Avenida and beach. Lots of food, pharmacies and convenience stores nearby.

Partner

10/10

Exceptional

22 Feb 2026

Sunghee

The room was spootless, well decorated. We were worried because of the noise we have asked for a quiet room and it was very quiet. Well located as well.
The breakfast included was a la cart, not too many options but really good and yummy.
The avocado toast and pancakes were some of the best I had. But sometimes when the restaurant is full they take a lot of time to serve... whem they are full, they should make the essential things as a buffet (like coffe, juice, souces, etc)
The parking is a bit small but the staff at the parking is very polite and can acommodate you well

Family_with_children

10/10

Exceptional

17 Feb 2026

Zachary

Great location, literally 1 block from 5th Ave and 2ish blocks to the beach.. Staff was awesome and free parking for those who have a car!

Friends

8/10

Excellent

13 Feb 2026

James

Staff was great, rooms are a good size, location is perfect.

Leisure Friends

10/10

Exceptional

12 Feb 2026

Alicia

Real clean, great staff. Location close to Main Street with restaurants and shopping

Business_and_leisure Self

10/10

Exceptional

10 Feb 2026

David

Location, location ! - easy access to beach and mile long pedestrian shopping.

Good staff service and lovely rooftop pool area.

Partner

8/10

Excellent

02 Feb 2026

Louise

The room was spotlessly clean and nicely decorated. Air con was great and obviously being a brand new hotel also didn’t have that odd air con smell you can sometimes get in hotels.

Benjamin on reception was exceptional . He was so helpful and gave us all the best tips on where the locals eat away from the strip.

The location could not be more central . Literally right by 5th Avenue walking distance to everywhere and right near the beach.

The only reason we didn’t give 5 stars was due to a few little touches that we feel were missing - breakfast (which wasn’t included ) we decided to try breakfast at the hotel but waited a while , ordered and then 15 min later a staff member came over to say they couldn’t make it and would have to order something else (was yoghurt and granola ) and my husbands dish was completely different to what was on the menu . We had to wait so long that he was so hungry he just ate it. Our cofffees took around 30min to arrive and mine was also not what I ordered . We understand though as we don’t speak very good Spanish that maybe it was our fault and maybe some things were lost in translation.

We did feel a bit uncomfortable when we were then pressurised into leaving a big tip. I know tipping is customary but given the experience it just seemed odd to be pressurised into tipping over the average .

Aside from this , we really enjoyed our time at the hotel - it is so clean and fresh and tastefully decorated . Pool area small but nice .

Partner

6/10

Pleasant

18 Jan 2026

Ina

If uninterrupted sleep isn’t a priority for you, this might be the place. On our first night, we had to change rooms due to extreme noise. The replacement room was only a little bit quieter and still not very possible to sleep in, as our original room was right in the middle of the most intense party scene I’ve ever encountered.

After moving, we discovered the shower wouldn’t drain, causing the entire room, including the carpet, to flood. Needless to say, rest was impossible. I had to travel back downstairs to get multiple towels to wipe up the floors.

The second night was again filled with noise from the 5th Avenue nightlife, though sheer exhaustion allowed us to sleep through it somehow.

Ultimately, the convenience of the location does not outweigh the constant noise. What was meant to be a relaxing stay turned into a complete disappointment.

The staff were kind, accommodating, and genuinely tried to help, but these are larger issues that need to be addressed at a corporate level. This stay was extremely disappointing, especially compared to other Indigo locations I’ve enjoyed.

On a positive note, the café on the property was excellent - the food was outstanding and the staff there were wonderful. The bed and pillows were also very comfortable; unfortunately, we rarely had the opportunity to enjoy them without disruption.

Leisure Partner

8/10

Excellent

06 Jan 2026

Wai Fung

Great towels, clean rooms

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Tania

Obstructed ocean view from the 4th floor.
Each room should have a blow dryer and iron or steamer.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Michelange

this is a brand new hotel, everything are in mind condition.. beautiful space beautiful decor and very simple and minimalistic .. hotel is in a great location 1 block from 5th ave and 1 block from the ocean and the famous mamitas beach club.. staff was excellent , breakfast was good with some good choices .. pool is on the roof and has amazing views .. this is a small hotel maybe 30 rooms but exactly what you need if you are visiting g playa del carmen..

Leisure Family_with_children

6/10

Pleasant

01 Jan 2026

hongoro

The hotel did not appear ready to be open to the public. Upon arrival on our first day, there was a strong acidic, chemical-like odor throughout the hallway. This smell created an unpleasant environment and raised concerns regarding air quality and guest safety.

We also experienced repeated and ongoing problems with our room keys. Both keys were frequently deactivated, requiring us to visit the reception desk multiple times to have them reactivated. This was extremely inconvenient and disruptive, especially during urgent situations when my husband needed immediate access to the room.

In addition, the hotel was falsely advertised as having a jacuzzi/hot tub. While the area clearly had visible jets, the jacuzzi was not functioning at all. When we asked staff about this, we were told that there was no hot tub available, which directly contradicted the advertised amenities and was very misleading.

Other issues further reflected the hotel’s lack of readiness: construction workers were still on-site during our stay, there were no trash bins in our room until we requested one, and in one of the two rooms I booked, a ceiling LED light fell down. Although this was reported to the front desk, it was never repaired during our four-night stay.

I would like to acknowledge that the staff were generally friendly and polite, especially a young man working as one of the baristas, whose kindness stood out despite these circumstances.

Family