Name: Hotel Indigo Playa Del Carmen
Address: 1a Avenida Norte #300, Playa Del Carmen, 77720, MX

10/10

Exceptional

26 Jul 2026

Nathan

Here's a polished version of your hotel review:

The hotel staff was top-notch, from the front desk team on both the day and night shifts to the wonderful staff at the Mayan Bistro. Their exceptional service was truly appreciated.

My room was beautiful, and the ocean view was absolutely breathtaking. The pool and other amenities were excellent, making my stay even more enjoyable.

I had a fantastic experience and will definitely be back soon. Thank you for such a memorable stay!

10/10

Exceptional

25 Jul 2026

hussein

Excellent hotel, friendly staff, and close to everything

10/10

Exceptional

23 Jul 2026

Anika

Amazing stay in Playa del Carmen, checkin was fabulous with Luis (all staff were friendly and helpful), room was spacious, modern, spotlessly clean - hotel is quite new and very tastefully decorated. Lovely rooftop pool and well equipped gym on the ground floor. No restaurant service after breakfast but we knew that and there’s a lot of food choice around. Situated just off 5th Avenue, seconds walk to shops and restaurants at the quieter end of town. We would recommend a massage at Veronica’s across the road and beauty treatments at Monika’s on 5th. We stayed at the end of a 1 month trip and were aware of sargassum at the beach so were happy to stay nearer town. Perfectly located also for the Xcaret parks. Highly recommend.

10/10

Exceptional

22 Jul 2026

Rafael

:)

8/10

Excellent

12 Jul 2026

Livier

Nice but too expensive for the surroundings.

Family_with_children

10/10

Exceptional

11 Jul 2026

Sylvester

Beautiful modern hotel highly recommend. Perfect location in the heart of playa del carmen. Very clean and front desk people very helpful. Definitely will be back.

Family

10/10

Exceptional

04 Jul 2026

Jose

Perfect location from 5th ave and beach, newer hotel so AC feels awesome after being out all day!

Partner

10/10

Exceptional

03 Jul 2026

Rozi

The room was clean and very nice all was super new and well maintained

Self

10/10

Exceptional

03 Jun 2026

Ronald

Nice new property great staff especially Lluvia front desk , beautiful accommodations, steps from all the action. Will definitely return

Partner

10/10

Exceptional

24 May 2026

Charles

Really enjoyed my stay. Staff was incredibly helpful.

Family_with_children

10/10

Exceptional

19 May 2026

Bartosz

All great, perfect location

Self

10/10

Exceptional

16 May 2026

Ariana

Everyone was so nice here, 10/10 service! Even left a sweet bit on the bed. Alma was the best she so sweet!!

Partner

10/10

Exceptional

04 May 2026

Ralph

From the time I checked in until I checked out the staff were very professional and we had a great stay.

Partner

10/10

Exceptional

25 Apr 2026

Alena

Great hotel! We enjoyed every minute of our stay. Very stylish interior design, nice furniture, outstanding cleanliness, great rooftop. Amazing neighborhood just two blocks from the beach. Staff is extremely helpful and friendly. 100% will stay again next time!

Family_with_children

10/10

Exceptional

23 Apr 2026

Roger

We had Ana amazing time, the hotel was new, clean and every staff member was great, especially Alma. She was the icing on the cake.

Partner

10/10

Exceptional

22 Apr 2026

JONATHAN

Staff was top notch, Alma at the front desk was so helpful.

10/10

Exceptional

10 Apr 2026

Mac

The hotel is very nice and clean, and the beds are great. Alma at the front desk was more than helpful and made my stay even better. I would give her 10 stars

10/10

Exceptional

09 Apr 2026

Richard

This was a perfect hotel for our family. It was close to the beach and 1 block away from 5 Ave. Everything we needed was close by. And the rooftop pool on the property was amazing. Not large but perfect for us with sea views. But the best part?? The staff. They have the best people: Ricardo in the parking, Yoan and Alma at the front desk, Ricardo and Sandi in the restaurant. They were the best. We will back at this property again and again. Thanks for everything!!!

Family_with_children

8/10

Excellent

07 Apr 2026

Som

Nice view

10/10

Exceptional

07 Apr 2026

YIXUAN

The hotel had a very strong scent throughout, which was quite overwhelming and uncomfortable.

10/10

Exceptional

06 Apr 2026

Mistyca

The hotel was great, the staff was great, the design was great. Everything was close a good walking distance to the beach.

10/10

Exceptional

28 Mar 2026

Alexandra

Room was impeccable, staff very friendly, bed and linens cozy, and the rooftop poo was a haven. Fri and Sat night music from the bar across the street was VERY loud but stopped at midnight—bring your earplugs and a vacation attitude and you’ll live being in the thick of it in lively Playa del Carmen, one block from beautiful Playa Mamitas beach, and in easy reach of everything you need. Bonus—Trattoria del Centro is just up the street and has the best Italian food and atmosphere in town!

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Erica

We had a wonderful experience during our stay. We were received by a warm greeting, check-in was quick and received all the information we needed. Our room and the common areas were clean. There seemed to always be someone around to city up and keep the areas clean. The breakfast was made to order from a menu, the staff were courteous. and the hotel is central located and close to everything. Great stay with wonderful staff.

Friends

10/10

Exceptional

15 Mar 2026

Richard

Very nice rooms and well located. Areas of improvement could be 1) better tv channels, no us channels, very little in English -add Fox News. 2) bathroom has no door, more privacy exiting shower, 3) ice machines and laundry 4) beds are shorter than us standard 5) adding microwave would be nice

Partner

8/10

Excellent

12 Mar 2026

Alexander

Helpful reception

Self

10/10

Exceptional

07 Mar 2026

Nayeli

ocean view and great location

Partner

2/10

Poor

04 Mar 2026

Kayla

There was no ocean besides a wall visible. The light fell from the ceiling. The staff had no idea wha was flying and was not helpful at all.

Friends

10/10

Exceptional

24 Feb 2026

Afik

Amazing

Partner

8/10

Excellent

24 Feb 2026

Lynne

Great location, clean and modern, helpful staff.

Partner

10/10

Exceptional

23 Feb 2026

Julian

Hotel was clean and very aesthetic. Staff was very nice. Located close to Quinta Avenida and beach. Lots of food, pharmacies and convenience stores nearby.

Partner

10/10

Exceptional

22 Feb 2026

Sunghee

The room was spootless, well decorated. We were worried because of the noise we have asked for a quiet room and it was very quiet. Well located as well.
The breakfast included was a la cart, not too many options but really good and yummy.
The avocado toast and pancakes were some of the best I had. But sometimes when the restaurant is full they take a lot of time to serve... whem they are full, they should make the essential things as a buffet (like coffe, juice, souces, etc)
The parking is a bit small but the staff at the parking is very polite and can acommodate you well

Family_with_children

10/10

Exceptional

17 Feb 2026

Zachary

Great location, literally 1 block from 5th Ave and 2ish blocks to the beach.. Staff was awesome and free parking for those who have a car!

Friends

8/10

Excellent

13 Feb 2026

James

Staff was great, rooms are a good size, location is perfect.

Leisure Friends

10/10

Exceptional

12 Feb 2026

Alicia

Real clean, great staff. Location close to Main Street with restaurants and shopping

Business_and_leisure Self

10/10

Exceptional

10 Feb 2026

David

Location, location ! - easy access to beach and mile long pedestrian shopping.

Good staff service and lovely rooftop pool area.

Partner

8/10

Excellent

02 Feb 2026

Louise

The room was spotlessly clean and nicely decorated. Air con was great and obviously being a brand new hotel also didn’t have that odd air con smell you can sometimes get in hotels.

Benjamin on reception was exceptional . He was so helpful and gave us all the best tips on where the locals eat away from the strip.

The location could not be more central . Literally right by 5th Avenue walking distance to everywhere and right near the beach.

The only reason we didn’t give 5 stars was due to a few little touches that we feel were missing - breakfast (which wasn’t included ) we decided to try breakfast at the hotel but waited a while , ordered and then 15 min later a staff member came over to say they couldn’t make it and would have to order something else (was yoghurt and granola ) and my husbands dish was completely different to what was on the menu . We had to wait so long that he was so hungry he just ate it. Our cofffees took around 30min to arrive and mine was also not what I ordered . We understand though as we don’t speak very good Spanish that maybe it was our fault and maybe some things were lost in translation.

We did feel a bit uncomfortable when we were then pressurised into leaving a big tip. I know tipping is customary but given the experience it just seemed odd to be pressurised into tipping over the average .

Aside from this , we really enjoyed our time at the hotel - it is so clean and fresh and tastefully decorated . Pool area small but nice .

Partner

6/10

Pleasant

18 Jan 2026

Ina

If uninterrupted sleep isn’t a priority for you, this might be the place. On our first night, we had to change rooms due to extreme noise. The replacement room was only a little bit quieter and still not very possible to sleep in, as our original room was right in the middle of the most intense party scene I’ve ever encountered.

After moving, we discovered the shower wouldn’t drain, causing the entire room, including the carpet, to flood. Needless to say, rest was impossible. I had to travel back downstairs to get multiple towels to wipe up the floors.

The second night was again filled with noise from the 5th Avenue nightlife, though sheer exhaustion allowed us to sleep through it somehow.

Ultimately, the convenience of the location does not outweigh the constant noise. What was meant to be a relaxing stay turned into a complete disappointment.

The staff were kind, accommodating, and genuinely tried to help, but these are larger issues that need to be addressed at a corporate level. This stay was extremely disappointing, especially compared to other Indigo locations I’ve enjoyed.

On a positive note, the café on the property was excellent - the food was outstanding and the staff there were wonderful. The bed and pillows were also very comfortable; unfortunately, we rarely had the opportunity to enjoy them without disruption.

Leisure Partner

8/10

Excellent

06 Jan 2026

Wai Fung

Great towels, clean rooms

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Tania

Obstructed ocean view from the 4th floor.
Each room should have a blow dryer and iron or steamer.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Michelange

this is a brand new hotel, everything are in mind condition.. beautiful space beautiful decor and very simple and minimalistic .. hotel is in a great location 1 block from 5th ave and 1 block from the ocean and the famous mamitas beach club.. staff was excellent , breakfast was good with some good choices .. pool is on the roof and has amazing views .. this is a small hotel maybe 30 rooms but exactly what you need if you are visiting g playa del carmen..

Leisure Family_with_children

6/10

Pleasant

01 Jan 2026

hongoro

The hotel did not appear ready to be open to the public. Upon arrival on our first day, there was a strong acidic, chemical-like odor throughout the hallway. This smell created an unpleasant environment and raised concerns regarding air quality and guest safety.

We also experienced repeated and ongoing problems with our room keys. Both keys were frequently deactivated, requiring us to visit the reception desk multiple times to have them reactivated. This was extremely inconvenient and disruptive, especially during urgent situations when my husband needed immediate access to the room.

In addition, the hotel was falsely advertised as having a jacuzzi/hot tub. While the area clearly had visible jets, the jacuzzi was not functioning at all. When we asked staff about this, we were told that there was no hot tub available, which directly contradicted the advertised amenities and was very misleading.

Other issues further reflected the hotel’s lack of readiness: construction workers were still on-site during our stay, there were no trash bins in our room until we requested one, and in one of the two rooms I booked, a ceiling LED light fell down. Although this was reported to the front desk, it was never repaired during our four-night stay.

I would like to acknowledge that the staff were generally friendly and polite, especially a young man working as one of the baristas, whose kindness stood out despite these circumstances.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Tania

Obstructed view. No blow dryer, no iron. Room was clean

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Vanisha

This hotel is very new and is going through its growing moments which we see as an opportunity. We have loved our stay - the beds are actual queen which we appreciate. Love the rooftop pool. The rooms are so spacious and big and modern. The people truly make this place wonderful. Can’t wait to see them do well and grow. We will certainly be back

Leisure Pet

8/10

Excellent

09 Jul 2026

VANDO

Hotel é novo, bem localizado, próximo aos principais pontos de playa del carme. Acomodações bem decoradas, quantos novos e limpos, tudo perfeito.
O único ponto que poderia ser melhor é o café da manhã. Não existe variedade e não funciona na modalidade de buffet, são servidos a lá carte e todos os dias são as mesmas opções.

Mas em geral é um excelente hotel, e recomendo a hospedagem.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Gerardo

Excelente servicio y habitaciones amplias!

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Carlos

Excelente hotel em ótima localização. O cofre do nosso quarto nâo estava funcionando e quando fui reclamar na recepção, disseram que era um problema que eles já sabiam mas que não conseguiram resolver. Sendo assim, deveriam ter nos colocado em outro quarto!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Jorge

Exelente Servicio

Family_with_children

10/10

Exceptional

02 Jun 2026

Miguel Ángel

Alma fue muy amable y servicial durante el check-in