Ame Hotel Boutique & Spa

Mexico , Riviera Maya / Playa del Carmen
Playa del Carmen, Calle 28 número 132
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50 reviews shown

4/10

Poor

04 Mar 2026

Jim

The room we had was designed poorly. For example, the sink tended hit the basin then splash all over you. We had to be careful to turn on the water gently. The shower head was positioned so that you always had water splashing in your face from directly above. The view from the balcony was a wall about 15 feet away. The toilet clocked very easily because the big flush button was disabled. The safe instructions were incorrect. Very poor lighting and mirror position.

On the plus side, it's very close to 5th street. It has a working elevator and the pool is not bad.

Partner

8/10

Excellent

04 Mar 2026

joseph

Clean hotel in an easy to access area.
Not enough loungers by the pool and the ones that are there are in poor condition. Not too sure if it was the time of year but the roof bar and lobby lounge bar wasn’t in service.

Partner

2/10

Poor

01 Mar 2026

Andrew

Staff support was lack pool was not advertised to be what it was tryed charging me for used towels that where clean will not stay here again

Partner

10/10

Exceptional

01 Mar 2026

Kate

The room was very clean and yhe staff was exceptionally kind. I spent 6 days and was very pleased.

The spa downstairs was small but well thought out, and I had an excellent massage there as well

Friends

8/10

Excellent

21 Feb 2026

Marisela

The stay was good. They would come every day to change out the towels, make the bed and take out the trash. There was a learning curve on how to get the air conditioner to blow out cold air. Had to get maintenance to come clean out the shower drain, they came and took care of it right away. Great location between 5th and 10th avenue.

Partner

10/10

Exceptional

20 Feb 2026

Juan

Rooms are clean , the staff is great . You are literally less than a minute walk to Quinta Avenida . The beach is about a 5min walk . It’s in the more quiet side of Quinta so don’t worry about any loud music and not being able to sleep . 38th street is not too far either .

4/10

Poor

17 Feb 2026

Justine

Rooms were dirty. Pictures of hotel weren’t accurate. Very noisy. When we asked for extra towels they didn’t have any clean ones. Pool area had broken and moldy chairs.

4/10

Poor

10 Feb 2026

SHANTA

Unfortunately this property does not live up to its four-star rating. The lack of transparency regarding ongoing construction was a major issue, and the poor insulation between rooms only made matters worse. Its hard to justify the price tag when you can't get any rest. I will definitely not be returning!

Business Self

4/10

Poor

09 Feb 2026

Shanene

The room smelled like mildew mold and old water. They put us in the back of the hotel pillows were dirty so were the towels in the bathroom…then the tv wasn’t working they refused to move us instead they racially profiled us and threatened to call authorities because they assumed we had marijuana in our room. The shower pressure was awful the water barely was hot. Next time I’ll stay at a resort. The location good for shopping and tourism but that’s it.

Leisure Partner

6/10

Pleasant

08 Feb 2026

Anna

The location is excellent — very close to the beach, supermarkets, and all the nightlife, bars, and restaurants. This makes it extremely convenient, but it also means the hotel can be quite noisy at night.
The room was very large and bright, which we really appreciated. However, the kitchen was poorly equipped. When we arrived, there was only one frying pan and nothing else. The microwave wasn’t working, and the light in the extractor hood was broken. The administration ordered kitchenware for us, but we only received it after six days. The light bulbs were replaced, but the microwave was never fixed.
The bed and pillows were very comfortable, but the bed itself is quite short. For anyone taller than 175 cm, this could be uncomfortable.
We stayed for almost a month, and unfortunately, housekeeping was very inconsistent. During the last week, the room wasn’t cleaned at all — even the trash was not taken out. This was probably the biggest downside of our stay.
Also, the room photos showed a large mirror, which was actually not present in the room.
Despite all of this, I would still consider giving this hotel a second chance. Overall, it has good potential, and we might return again in the future.

Leisure Family

10/10

Exceptional

03 Feb 2026

THENEKHAM

Staff, good service and great location

Leisure Partner

10/10

Exceptional

01 Feb 2026

Wells

The hotel does not have a bar but the staff was very nice and helpful

Leisure Partner

8/10

Excellent

01 Feb 2026

MYUNGJIN

Room was clean and all staff are excellent.

Leisure Family

4/10

Poor

01 Feb 2026

Tracey

Room was clean and beds comfortable. But this is not a 5 star hotel, 2.5. No amenities. 3 pool chairs, no pool service as advertised, no bottled water. Our room didn’t have balcony chairs, but they brought up 2 from the dining room. Staff are super nice and were helpful. The location is great… close to the beach and 5th in this area isn’t too loud. Starbucks and lovely French pastry shop are steps away!

Leisure Partner

10/10

Exceptional

26 Jan 2026

Renata

I had a great time at this hotel! Great location and service! Pool area is a must!

Leisure Friends

6/10

Pleasant

25 Jan 2026

The room is clean.
The staff are kind and very helpful.
The swimming pool area needs to be upgraded.
The internet was upgraded during the stay.
The towels are old.
This is not a 4-star hotel, but a 3-star hotel.

10/10

Exceptional

17 Jan 2026

LUCIA

Great Location, just a few steps fron 5th st.

Business_and_leisure Self

8/10

Excellent

11 Jan 2026

Mike

Great location and friendly staff. The location is excellent for the price, and the staff were very friendly and helpful throughout our stay. The pool area is nice, though not particularly impressive. Our initial room had a musty/mildewy smell, but the staff were accommodating and helped us change to another room that was better. The hotel uses multiple Wi-Fi networks, which made staying connected a bit difficult depending on where you were. There’s no bottled water in the rooms; instead, you fill bottles from a large water cooler in the lobby. Overall, we had a good stay and would still recommend it for the location and value.

2/10

Poor

10 Jan 2026

Ibrahim

Very Disappointing – Misleading Listing & Poor Service

I stayed at this hotel from Dec 30–Jan 1 and booked two rooms with balcony and street view through Expedia. The experience was unacceptable.

There is no real 24/7 front desk. After certain hours, only security is present. I landed around 6 PM and called the front desk many times before arrival — no one ever answered.

Upon arrival, we were given rooms with a balcony but no street view, which is not what we booked or paid for. I showed them my Expedia confirmation, but they didn’t care, blamed Expedia, and then asked for $200+ per room to “upgrade” us to the exact room type we had already purchased.

Basic amenities were missing — not even bottled water was provided in the room.

The bathroom faucet is poorly designed and positioned so close to the sink that turning on the water causes it to splash everywhere, soaking you.

Customer service was dismissive and unhelpful. This hotel clearly relies on misleading listings and inflated ratings. There are many better hotels around Quinta Avenida.

Recommendation: stay away from this hotel.

Leisure Family

10/10

Exceptional

05 Jan 2026

Hany

Very clean rooms, super friendly staff, close & convenient. Will be back

Leisure Self

10/10

Exceptional

04 Jan 2026

Nabile Musaine

Habitación limpia, cómoda. Ubicación del hotel excelente. No se escucha el ruido de fuera. Volvería a reservar. Sin embargo algo por mejorar sería el internet.

Friends_and_family Friends

10/10

Exceptional

26 Dec 2025

Sandyrose

Love Ame! Gold find! The staff goes above and beyond. I just wish the sauna could be open more hours. They open later in the morning. Thank you!

Leisure Self

10/10

Exceptional

21 Dec 2025

Frances

The Ame hotel is gorgeous. The front desk staff are just lovely . I love rooftop pool. The hotel is close to everything amazing restaurants up the block . Starbucks on the corner it’s a great location !!!

Leisure Partner

10/10

Exceptional

29 Nov 2025

BERENIS

Rooms were clean, great customer service from all staff.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Fallon

Everything was perfect. Great location.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Olga

Great property and some rooms accessible.

Leisure Family

10/10

Exceptional

26 Aug 2025

Susana

Excellent hotel! Loved it

10/10

Exceptional

20 Aug 2025

Susana

Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.

8/10

Excellent

17 Aug 2025

Robert

Imbgb

10/10

Exceptional

13 Aug 2025

Blanca

Excelente servicio y atención por su personal

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Olga

The second time I've come. Looked all over for an accessible hotel. The staff was very helpful and excellent. Rooms were accessible and entrance is also accessible.

Leisure Family

10/10

Exceptional

05 Aug 2025

Stephane

Perfect

Leisure Family

10/10

Exceptional

20 May 2025

Uriel

AMAZING FRIENDLY RECEPTION

All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :)

Partner

10/10

Exceptional

12 Mar 2026

Hector

Tenía la Suite Presidencial execelente habitación muy amplia, más bien es un departamento, muy buena atención del personal de recepción.

Self

8/10

Excellent

11 Mar 2026

Leslie

Nous avons passé un excellent séjour de 3 nuits à l’hôtel. Le check-in a été particulièrement chaleureux et agréable, l’équipe a été très accueillante dès notre arrivée.

Nous avons également testé le spa (service payant) et l’expérience était vraiment très réussie : installations relaxantes et moment parfait pour se détendre. Notre chambre était superbe, très confortable et bien entretenue, ce qui a grandement contribué à la qualité de notre séjour.

Petit bémol toutefois : le rooftop a beaucoup de potentiel mais manque peut-être encore un peu d’aménagement ou d’ambiance pour être pleinement à la hauteur du reste de l’établissement.

Enfin, un point un peu étrange au moment du check-out : on nous a demandé de payer deux serviettes de l’hôtel. De mémoire, nous n’avions qu’une serviette tachée à cause d’une coloration pour cheveux, ce qui nous a un peu surpris et a laissé une petite note négative à la fin du séjour.

Malgré cela, nous avons beaucoup aimé l’hôtel et gardons un très bon souvenir de notre séjour. Une très belle adresse à Playa del Carmen.

Partner

10/10

Exceptional

10 Feb 2026

Hector

Excelente opción, a media cuadra de la 5a ave a pesar de la cercanía hacia la 5a el hotel muy silencioso perfecto para dormir agusto, tenía la Suite Presidencial muy buena habitación me gustó la tina, lo espaciosa que era mi habitación, no pude agarrar el servicio de Spa por falta de tiempo, pero se veía muy bueno a la otra tomo el servicio seguro, agradecer a Luz en recepción que me hizo resguardo de equipaje desde un día antes de mi llegada muy buena atención por parte de todos los recepcionistas, la otra chica también era super agradable, buena atención de roof tranquilo pero linda alberca, seguro vuelvo pronto!!

Business Self

10/10

Exceptional

17 Jan 2026

Luis Carlos

Muy amables

2/10

Poor

16 Jan 2026

Maurizio

É la seconda volta che con mia moglie andiamo in vacanza a Playa del Carmen e questa volta non siamo rimasti per niente soddisfatti della struttura che ci ha ospitato. L’hotel AME si presenta su Expedia come un 4 stelle con tutti i servizi che un hotel di quella categoria dovrebbe avere ma purtroppo non è proprio così. Le camere sono tenute male con polvere ovunque, i bagni presentano rubinetterie completamente coperte di calcare e la doccia, anche se di dimensioni generose, non ti permette di lavare solo il corpo perché ha solo il soffione principale che tra l’altro ha anche pochissima pressione. Le camere inoltre sono molto rumorose, si sente qualsiasi movimento o persona che transita nella camera sopra o di fianco o nei corridoi. I servizi di SPA e piscina sul rooftop poi sono in totale abbandono. Un vero peccato perché per la posizione e il personale della reception che è stato sempre gentile questo hotel potrebbe essere davvero un 4 stelle. Comunque non capisco come Expedia con la quale ho già prenotato diversi viaggi e non ho mai avuto problemi possa promuovere un albergo che di fatto non corrisponde alle caratteristiche citate sul sito.

Leisure Partner

6/10

Pleasant

24 Dec 2025

Emily

Instalaciones muy descuidadas, la privacidad del baño en la habitación no es la adecuada para 2 personas que no tienen una relación de pareja

Friends_and_family Friends

8/10

Excellent

23 Nov 2025

Carlos raul

O quarto estava muito bem apresentado, a equipe do hotel foi gentil em todo momento

Partner

10/10

Exceptional

03 Nov 2025

Jessica

Excelente

Leisure Friends

10/10

Exceptional

30 Oct 2025

Juan David

La habitación es perfectisima, el hotel precioso y muy bien ubicado. De mis favoritos.
Punto malo que el desagüe de la ducha se tapaba un poco.

Partner

10/10

Exceptional

15 Oct 2025

Alma Karina

Leisure Self

10/10

Exceptional

08 Oct 2025

Geovanni Alejandro

EXCELENTE!! REGRESAREMOS!!

Leisure Partner

10/10

Exceptional

22 Sep 2025

jorge armando

Hgh

Leisure

10/10

Exceptional

17 Sep 2025

Gabriel

Excelente ubicación y muy buena habitación , muy amable el personal y Roxana está muy atenta en tido

Business_and_leisure

10/10

Exceptional

15 Aug 2025

Jesus

Súper recomendable

Business Family

10/10

Exceptional

12 Aug 2025

Verified traveler

Excelente atención

Business Family

10/10

Exceptional

12 Aug 2025

Verified traveler

Excelente atención

Business Family

2/10

Poor

28 Jul 2025

José Abelardo

Mi estancia en el Hotel fue pésima, el hotel al momento de la reserva ofrecía Servicios como alberca y estacionamiento qué no me brindaron, al momento del check in como la elberca no estaba habilitada, me ofrecieron un club de playa sin costo adicional, pero al llegar a el lugar me dijeron que no tenían ningún convenio con el hotel, por lo que fue Mentira tampoco contaban con estacionamiento. En los cuartos de alado se escuchaba desde muy temprano trabajos de albañilería por lo que tampoco se podía descansar.. En general la experiencia no se la recomiendo a nadie.

Friends_and_family Family