Hotel MX portal maya

Mexico , Riviera Maya / Playa del Carmen
Playa del Carmen, Calle 16 Norte Bis LB entre calle 10 y 15
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75 reviews shown

10/10

Exceptional

25 Jul 2024

Jazmin

Very nice place

Leisure Family

10/10

Exceptional

13 May 2024

Katrina

My friends and I stayed here and we had a great time!

CONS:
- no elevator
- water takes a little while to get hot
- pillows super firm (we had to beat them each night to help soften them)

PROS:
- this place is QUIET!
- super walkable to go partying/dining
- SAFE! Security posted outside

Leisure Friends

8/10

Excellent

14 Mar 2024

Jeffrey

Older hotel, with no elevator. Swimming pool very small and worn out (needs new tile work and flooring) for the most part clean, good location and friendly and helpful staff.

Leisure

8/10

Excellent

27 Feb 2024

Elizabeth

No fridge

10/10

Exceptional

17 Jan 2024

chern

Best hotel in PDC for the money

Friends_and_family Friends

8/10

Excellent

23 Dec 2023

Andrew

Great place for a couple of days.

Great staging area out of Playa del Carmen to go to Cozumel, Chichen Itza. Very convenient to all the touristy shops and eateries. A bit noisy at night sometimes since it is by a small mall. Great staff that wants to make sure your needs are met.

Friends_and_family Family

8/10

Excellent

12 Aug 2023

Felipe

The property has no elevators, and they originally gave me a room in the third floor. This time I traveled with my two kids that are under five years old. After talking to them, they were able to accommodate me to the second floor, which was nice of them. Overall, if you’re going to travel to Cancun, December is the time to go. Thank God this place has air-conditioning because most of the time we spent it in our room.
Also, one thing I wish they had was a mini refrigerator. But overall staff was nice. It was a quiet and clean hotel.

Leisure Family_with_children

8/10

Excellent

09 May 2023

Luis

Buen lugar, perfecta ubicación, queda todo cerca, el precio es justo así que vale totalmente la pena.

Leisure Friends

8/10

Excellent

22 Feb 2023

sally

Aspira was delightful! What a sweet place, perfectly located near the pedestrian walkway, shops, cafes and the beach. I would definitely stay there again.

Business_and_leisure Self

10/10

Exceptional

13 Jan 2023

Maureen

Nice hotel

Great location, nice staff, clean, confortable.

Partner

6/10

Pleasant

10 Jan 2023

Maria

Very centric. They make you wear a bracelet even though is not an all inclusive. Only one key is provided and is on the bracelet so that person needs to be letting others in the room. There is no elevator. No fridge or microwave in the room forcing you to be eating out your whole trip.

Leisure Partner

10/10

Exceptional

29 Mar 2022

Archie

Staff is super polite and very helpfull.

Leisure Friends

8/10

Excellent

10 Mar 2022

Claire

Location is excellent

Leisure Self

6/10

Pleasant

09 Feb 2022

Ana

I wanted to love it.

I should have listened to other reviews and just booked somewhere else. To start the customer service is horrible, if you don’t like your job just don’t work there. Then I got charged a hundred US dollars more because I had an extra person, although I asked for double beds and had proof. The pictures are not what you actually get and the beach club part is literally a joke. Be prepared to pay extra for that part per person per day. Now the the actual rooms, the bed is hard, pillows are lumpy but the size is not bad and the balcony was very roomy, we did like that. The room had lots of nats flying around, don’t know what that’s about. The plus side to this hotel was that it was cheap for what we needed ( we were fully booked of excursions) until they bumped it a hundred bucks. Otherwise it’s not worth it at all. It was really close to Quinta Avenida if you like that sorta thing. I wish it had turned out great but they did leave a bad taste in my mouth, like literally, their water to shower or wash your hands was so gross almost worse than ocean water. While showering it’s impossible to not get a taste even if very minimal and it’s really bad. We brushed our teeth with water bottles.

Friends_and_family Family

10/10

Exceptional

17 Dec 2021

Jose

Great stay close to everything

Hotel was pretty nice, very close to la quinta avenida next all the bars, restaurants, nightclubs, and beach clubs.

Saff is super nice, they upgraded our room from a double to a quadruple for a very decent rate

Friends_and_family Friends

10/10

Exceptional

21 Mar 2021

kayser

It’s a great place for solo or couple. Service was great and everyone very communicative. I wish they would told us the pool was closed before booking but other than that everyone was perfect

Friends_and_family Friends

8/10

Excellent

14 Feb 2021

Verified traveler

Normal

Normal

Partner

4/10

Poor

28 Nov 2020

David

Phone did not work, balcony door did not lock and front door deadbolt did not work. Frequent power outages

Charged me USD30 extra to allow my friend who was staying at a different hotel to come to my room for a drink

Screaming children from 0700 to 2300

Ended up leaving after one night

Leisure Self

8/10

Excellent

09 Oct 2020

George

conveniently located

Aspira hotel is conveniently located steps from bustling 5th street but is quiet and the staff are responsive and the building is secure safe and clean.

Partner

10/10

Exceptional

12 Sep 2020

Amanda

Right on 5th Avenue!

Beautiful room pretty much right on 5th Avenue! Loved my little enclosed balcony and the set up of the room. Great staff, would definitely stay again!

Self

2/10

Poor

21 Feb 2020

Verified traveler

Unfriendly desk staff especially morning. Adults only but children everywhere. Unclean water. Occassional hot water. Obligatory wearing of identification bracelets throughout stay.

Leisure Partner

6/10

Pleasant

18 Feb 2020

Gary

Picture that are posted are not want room looks like . Was no view of beach or Lagoon. No refrigerator in the room no blow dryer good for a short stay

Leisure Partner

4/10

Poor

24 Nov 2018

Verified traveler

Service was not good. They only had one or two house keepers which delayed us checking in and the pillows were rock hard, and shower leaked so much it left a puddle on the floor once you were done. The one bright side was that it was across the street from the mall and one street down from the Main Street where all the night life was and close to the beach although it was rocky and crowded.

Family

8/10

Excellent

09 Aug 2018

david

Ok hotel

Ok hotel but same as sister hotel not enough water and the water jug as Broke

Friends

8/10

Excellent

15 Aug 2017

Joe

Great hotel, bad restaurant next to them.

It was a great stay the place was nice and clean. At first the host at the front desk in the mornings was a little on the sour side. The after noon guy was excellent very helpful. The hotel provides 1 coupon for a margarita or beer, the restaurant I don't recommend at all they are very weird and make you feel awkward. I would defiantly won't go back to Legends restaurant.

Family

8/10

Excellent

16 Mar 2017

Dan

probably very nice,sick and could not make my trip

I was sick and had to cancel my visit to the area...probably a nice place though....Have to try going again sometime in the future!

2/10

Poor

07 Mar 2017

Williams

NOT FOR YOUR ENEMIES

No hot water at least half the time. No water pressure to speak of. Mold in the bathroom ceiling. Rusted shower head. Toilet leaked. No washclothes so bring your own. You have to rent the lock to utilize your safe. Requested a mini fridge in both rooms and never received either one. I asked and was told \"we don't have fridges\". Next day I saw one being delivered to a guests room. Floors are black so even when they clean, you still have dirty black feet. Wifi is based out of the hotel across the street. It sucks in this hotel. (I'm guessing the hamster died and they haven't checked on it recently.) One pool and it's small. Pool bathroom stinks constantly.

6/10

Pleasant

06 Mar 2017

Verified traveler

Central location, clean rooms, but elevator is missing

6/10

Pleasant

01 Feb 2017

Verified traveler

Hotel was mediocre

Hotel was clean and blocks away from the beach. There is no free shuttle (it was broken), no phone in the room, we had to pay extra for a key to lock the safe as well as wifi which was not that great. Made it difficult to reach family back home to give updates.

8/10

Excellent

10 Dec 2016

Verified traveler

Great location, fantastic rooms

We had a nice time there with my husband.We stayed four days and went to explore all around with the great location. is very close to all the things you need in the area.

10/10

Exceptional

09 Nov 2016

Stephanie

Convenient location in the city

Beautiful hotel in the middle of Playa del Carmen. It is perfect if you are not going to spend a lot of time at the hotel since it was a cheaper hotel and did not offer a lot of amenities. This was perfect for us since during the day we went to the local nature parks and explored the city during my stay. The rooms had a modern feel and were very modern. The only downside was that the shower took a while to heat up.

Partner

10/10

Exceptional

25 Feb 2026

MARTHA ALICIA

Personal muy amable, un hotel modesto con las 3b, destaco el excelente desayuno.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

José

Todo perfecto

2/10

Poor

21 Jan 2026

Carlos Alberto

La plataforma de reservaciones no dio solución a la falta de desayunos durante nuestra estancia a pesar de que ese servicio se contrato y se incluyo en el cobro.

6/10

Pleasant

11 Dec 2025

CESAR

La regadera muy mala, no había nadie al hacer check out y tuvo que venir una persona de otro hotel a realizarlo, el lavabo tapado, el baño muy incómodo con una esquina que le pusieron justo frente a la regadera, este hotel ha decaído desde que le cambiaron de nombre de Aspira a este nuevo, tenía más categoría antes

Partner

8/10

Excellent

24 Nov 2025

Ricardo

Habitacion limpia, con todos sus servicios. Proceso de Check in y check out muy agil.

8/10

Excellent

10 Jun 2025

Manuel

En general un hotel cómodo en sus habitaciónes, un elevador estaría genial

Business

8/10

Excellent

16 May 2025

Leonardo Daniel

Mi viaje fue en familia tenía dudas sobre el ruido de la fiesta pero no escuché nada no sé si tuve suerte o es así siempre.Bien en general.

Leisure Family_with_children

10/10

Exceptional

04 May 2025

Elmer

Excelente eelation quamity-price and ideal for goimg with your family and pet.

Leisure Pet

10/10

Exceptional

21 Mar 2025

JEAN

Buena atencion y ubicación

10/10

Exceptional

11 Mar 2025

tommaso

Stanza molto ampia e luminosa,pulizie impeccabili,hanno soddisfatto tutte le nostre richieste, colazione strepitosa, struttura TOP

10/10

Exceptional

16 Jan 2025

Juan

Es cómoda y práctica la cercanía de todos los puntos de interés

Leisure Family_with_children

8/10

Excellent

06 Dec 2024

Rolando

Vacaciones

Buen hotel, buena ubicación.

Friends_and_family Family

10/10

Exceptional

06 Dec 2024

Yarixenia

Centrico y acogedor

Lugar centrico cerca de las mayores atracciones del área caminando. Solo hace falta un elevador.

Friends_and_family Family

8/10

Excellent

29 Nov 2024

Rolando

Playa del Carmen después de Cozumel

Es un buen hotel, buena ubicación, muy cerca de la 5ta avenida, de renta de carros, de restaurantes, supermercados y de la estación de autobuses ADO.
Habitación amplia y cómoda.
No tiene ascensor.

Friends_and_family Family

10/10

Exceptional

03 Oct 2024

Jose Luis

Excelente ubicación

Leisure Family

10/10

Exceptional

25 Sep 2024

Katia

Gran ubicación, caminando llegas a puntos de encuentro con tours, 5ta avenida, muelle a Cozumel, etc.
Habitaciones amplias, cómodas, limpias y tranquilas.
Hemos reservado dos veces y siempre es garantía

Leisure Partner

10/10

Exceptional

24 Sep 2024

Rafael

Un hotel basico, comodo, amplio y muy buena ubicación

Leisure Family

10/10

Exceptional

29 Aug 2024

Nicolas

Super

Leisure Friends

10/10

Exceptional

15 Jul 2024

Areli

Exelente atención y todo limpio

Leisure Family_with_children

10/10

Exceptional

04 May 2024

Samantha Mondragón

Habitaciones agradables y buena atención

Leisure Family

10/10

Exceptional

14 Mar 2024

Jesus

Muy amplia las habitaciones

Leisure Family_with_children

8/10

Excellent

28 Jan 2024

Alejandro

Servicio de una de las recepcionistas pésimo

Leisure Family

6/10

Pleasant

21 Jan 2024

Norihisa

シャワーがお湯がほぼでないです。歯磨きセットはもってきてください。お湯のポットはありませんが、水のウオーターサバーでお湯は得ることは出来ますが、私の滞在7日間で2日間お水の供給がない日がありました。

6/10

Pleasant

20 Jan 2024

Norihisa

シャワーのお湯が常時でない。2004号室でした。

10/10

Exceptional

16 Sep 2023

Rosalina

Me encanta siempre limpio grande el cuarto y súper buena ubicación

Leisure

6/10

Pleasant

16 Aug 2023

fernando

Amabilidad del personal muy buena, la cercania con la 5ta avenida es fenomenal, lo que hace que no sea perfecto es que tienes que tener suerte para poder estacionar tu auto, ya que tienen solo 4 cupos fuera dle hotel y si no tendrias aue dejarlo fuera en la calle arriesgandote a que lo golpeen o peor aun le hagan algo ( deberian tener alguna asociacion con 5ta alegria para que uno como huesped pueda tener algun descuento o algo significativo para dejar el coche ahi), otra cosa es aue no tiene elevador, asi que tus maletas subiran en tu espalda. A la llegada el hotel se siente caliente oues en el lobby del hotel no tienen aire acondicionado y eso te da una primera impresion no agradable , el resto bien

Leisure Family_with_children

8/10

Excellent

14 Aug 2023

Merydeth

No avisan bien si tienen o no estacionamiento a disposición

Leisure Partner

8/10

Excellent

26 Jul 2023

Carlos Alberto Cabrera

Sugerencia: el agua para bañarse es salada y es incómodo. La alberca tiene demasiado cloro. Los sillones de la recepción muy incomodos.

Leisure Family_with_children

6/10

Pleasant

01 Jul 2023

LUIS ALBERTO DE LA RIVA

excelente ubicación y básico. Está bien!
solo que el agua de la llave del hotel no creo que sea tan potable\".... es agua salada

Leisure Partner

10/10

Exceptional

30 Mar 2023

Julio

Gran opción para hospedarse en Playa del Carmen, queda centrico a prácticamente todo lo que necesitas.
El sitio de encuentro para los Tours de Gpo Xcaret en Plaza Las Perlas esta a 4min caminando (2 cuadras aprox) y la central Turistica de ADO a 10 min aprox.
Hay un MEGA Soriana igual a 5min caminando, haciéndolo super conveniente para las compras de ultimo minuto.

Las habitaciones son muy comodas, y muy amplias. La alberca es chica pero realmente no necesitas más.
¡Repetiremos la experiencia definitivamente!

Leisure Family

10/10

Exceptional

30 Mar 2023

Christian

Es muy céntrica, a un lado queda una farmacia, a 1 cuadra de la 5ta avenida, los cuartos son limpios, amplios, tienen buena vustata y una alberca muy linda, el personal fue muy amable.

Leisure Partner

10/10

Exceptional

09 Mar 2023

Maritza yajhaira

Excelente estancia

Leisure Family

10/10

Exceptional

05 Mar 2023

Rosalina

Todo nuevo

10/10

Exceptional

26 Jan 2023

Jessica

El agua de la alberca es demasiado fria

Leisure Family

10/10

Exceptional

03 Jan 2023

Luis eduardo

Las instalaciones en general

Leisure Family

8/10

Excellent

03 Dec 2022

Monica Guadalupe

Olía mucho a humedad y está un poco escondido falta un letrero o algo que se distinga un poco más la habitación estaba bien pero si olía mucho a humedad

Leisure Family

6/10

Pleasant

02 Dec 2022

Sergio Adrián

El hotel esta a una cuadra de la quinta avenida y cuenta con estacionamiento. Ideal para pasar la noche. Desayuno buffet en un restaurante cercano muy económico y cumplidor.

Leisure Family

8/10

Excellent

28 Nov 2022

ERICKA DANAEE

Buena opción y ubicación

El hotel tiene una ubicación excelente para pasear e ir a los clubs de playa, la limpieza es buena y las habitaciones cumplen con el valor precio que da.
El estacionamiento no es cerrado pero fue útil en nuestro caso que solo lo usamos como punto de descanso una noche.
No es muy cómodo para personas mayores, con problemas de movilidad o equipajes pesados, por que tienes que usar escaleras para ir a las habitaciones.

Friends_and_family Family

8/10

Excellent

21 Oct 2022

Verified traveler

Muy bien el hotel

Business

6/10

Pleasant

25 Jul 2022

Martin

Llevaba ropa nueva (con etiquetas) y me la robaron después del primera noche .
El baño con deficiencia en su mantenimiento y limpieza, el agua sabia salada.
La llave de la habitación se desactivaba (la reactivé 2 veces el mismo día) y no hay elevador

Leisure Family_with_children

4/10

Poor

19 Jun 2022

JOSE RAMON LOPEZ

La limpieza del lavabo y de las toallas dejó mucho que desear.
No tuve presión de agua ni agua caliente para bañarme, fue un tema complicado para lograr quitarme el shampoo de la cabeza.
No hay una botella de agua en la habitación ni aparato telefónico para solicitar algo a recepción.
Se supone que mi reserva tenía el desayuno incluido, pero al parecer no fue así. No puedo confirmar este punto porque en mi reserva no aparece, pero si no lo hubiera tenido marcado no lo hubiera reservado.
La ubicación del hotel es muy buena, y la atención de la Srita Agostina también, pero no creo volver por ese lugar.

Business Self

10/10

Exceptional

02 Apr 2022

Ari

Muy cerca de quinta avenida

Leisure Partner

10/10

Exceptional

13 Sep 2021

Verified traveler

Muy buena ubicación, a metros de la 5ta avenida, excelente trato. El baño olía un poco mal desde que llegamos pero fuera de eso todo excelente