Name: Moonshine Hotel
Address: 1 avenida Norte Entre Calle 12 Y 14, 0, Solidaridad, 77710, MX

10/10

Exceptional

06 Apr 2026

Hertwing Yasseer

Excelente lugar para llegar con familia o de fiesta ... todos te atiende súper bien

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Michael

Nice

Business_and_leisure Self

10/10

Exceptional

11 Sep 2025

Taylor

Very close to everything in central Playa. You can pretty much walk to anything including restaurants and tours. Great service and very clean!

Leisure

4/10

Poor

30 May 2025

Oleksandra

Tbere was a black mold on the ceilling in the bathrooms. You can hear the music all night long. Pictures are highly edited, it looks worse in real life. Pool is tiny and filthy. Fridge in one room barely worked, and the one in another room froze our drinks

10/10

Exceptional

07 Mar 2025

hector

Great staff

2/10

Poor

09 Feb 2025

Brenda

Close to everything but even though the clubs are 1/2 block away it wasn't as loud as I expected. Beach is close but is extremely eroded so theres really no where to enjoy the beach without taking a cab and paying for a beach club set up. The hotel looks nice from the outside but is in serious disrepair in the rooms. Walls have mold on them that is continuously painted over and there's paint splatter all over the floors & furnishings. Bathroom scum on every surface, mini fridge is rusted & severely beat up & runs very loud all night, they had no table for the fridge so I had to use a chair. lighting is horrible, flicking lights most of the time. The bed is hard as the floors and bottom sheet will not stay on at night when using it. I wasn't given the King bedroom I paid for, was givin a double bed & twin and nothing else was available. This place was disgusting and I in no way will ever return.

Leisure Self

8/10

Excellent

07 Nov 2024

Nathalie

Es excelente la persona que está en front desk

Leisure Family_with_children

2/10

Poor

29 Oct 2024

Vitthal

The property was outdated and old. Sinks were dirty, very noisy and alot of facilities were not functional. Won't recommended.

Leisure Friends

2/10

Poor

13 Oct 2024

Mariana

Ir si imposible to sleep there, todo noisy,

Business Self

2/10

Poor

06 Oct 2024

Ivan Eduardo

solo me quede un par de horas a dormir y no hubo luz y estaba muy sucio

10/10

Exceptional

06 Aug 2024

Stephani ivette

Muy bonito lugar, lo disfrutamos mucho

Friends_and_family Family

4/10

Poor

31 Jul 2024

Brendan

Mattresses were poor. Rooms need more TLC. A little upgrade would go a long way for this very well located hotel.

10/10

Exceptional

24 Jul 2024

KANWARDEEP

It was a great stay on budget. Right beside the clubs, restaurants, and market. 3 mins walking distnace to the beach. The front desk staff were super nice. The check in was very quick and so was the check out. Also, the housekeeping found our beach clothes in the bathroom and handed over wihin 2 mins while we were checking out. I'd love to stay again next time.

Leisure Partner

10/10

Exceptional

28 May 2024

Adrian

Great location, walking distance from the beach and 5ta avenida, quite centric. Great price for clean rooms, great service from the staff, safe location.

6/10

Pleasant

19 Apr 2024

Marina

Good enough for short stay

Leisure Self

8/10

Excellent

13 Apr 2024

Myrtala

It’s great if your main goal is to party till 2 am everyday. Would not recommend if you have kids as it is extremely loud they’re 3 clubs just one building next to the hotel. Important to know.

Leisure Friends

10/10

Exceptional

19 Mar 2024

VIDALINA

The staff at the front desk was very accommodating very nice. Change the beds daily. The staff very accommodating to your needs. This is a hotel for couples only who love night life not for family with children music at a near bar lounge is blasting too loud not able to get a good night sleep. The beach is about two or three blocks for the hotel.
A Great place to have breakfast n great sandwiches is at Les Amis inexpensive go see Tony the owner.
I did enjoy my stay n staff very helpful to accommodate me for another 2 days.
Best wishes
Vida

Business_and_leisure Family

4/10

Poor

12 Mar 2024

Eric

I stayed one night from 11-12 March.

There is constant loud noise late at night from a few open patio dance clubs around the corner that continue until around 2AM. I sleep with earplugs as I normally live near a runway, but the noise cut through the earplugs along with white noise from the air conditioner.

There was a loud, rapid knocking noise that jolted me awake twice between 10PM and 1AM. I'm not certain if it was a water pump, air compressor, or something else mechanical that was left on overnight.

The room was clean, the A/C unit worked well and the wifi worked semi-frequently.

If you're in Playa to party, this might be an economical option if you're out late. I was here for one night prior to flying and I had an rotten sleep.

Leisure Self

10/10

Exceptional

10 Mar 2024

Juan

Great place to stay near all the excitement and beach!

Business_and_leisure Friends

8/10

Excellent

02 Mar 2024

ROSA

Tuve una experiencia un poco dificil el primer dia, pero Marisol es un sol. Me ayudo y se encargo que mi hijo y yo estuvieramos comodos.

Leisure Family

6/10

Pleasant

27 Feb 2024

Ray

This is a great hotel if you like to party for free! You will have access to loud music until 3 or 4 AM from the bars around the corner.

I got the room on the roof, the stairs were in very bad condition. I wonder why the hotel advertised that they have a swimming pool when they really have a sink...

Leisure Self

10/10

Exceptional

27 Feb 2024

Amalia

Everything it’s good

Leisure

6/10

Pleasant

25 Feb 2024

Marysol

Marysol at front desk is the best !!!
She's very friendly and make you feel very welcome to the moonshine hotel

Leisure Family

2/10

Poor

25 Jan 2024

Liza

Good location Bad everything else

Noisy, falling apart, shower sprayed entire bathroom, sink smelled like sewerage, mattresses hard, we were told not to leave stains on towels or sheets (who tells guests that?) or we will get a fine. Overall very disappointing.

Friends_and_family Family

2/10

Poor

03 Jan 2024

Verified traveler

Overpriced

I paid over $80 US a night to stay here. Unfortunately I was booked for 2 weeks. (The pictures are very misleading.) The first week was without hot water and noise so loud from the 5 open air dance clubs on the corner that the walls shook--every night until 2AM. The 2nd week was to a room with a bed only slightly softer than the floor, and internet that went off every 3-4 minutes. Don't stay here!

Friends_and_family Friends

4/10

Poor

28 Dec 2023

Manuel Alejandro

The property did not quite meet the expectations for the price we paid. I must mention the property is behind 3 major nightclubs that blast super loud music until 3am; however, that is not within the control of the hotel, and they provide you with complimentary earplugs. The location was really nice (outside the loud music).
Items within the control of management include providing you with better quality beds and pillows. The pillow was super hard, I didn't know such pillows even existed. We were 3 people, and they provided us with 1 small shampoo bottle 1 soap bar, and 2 towels; we had to ask for additional items. No conditioner or lotion was available. The second day after cleaning our room, there was no soap left for us at all and no toilet paper. After we asked for it, the person at reception was a bit rude like it's our fault the cleaners didn't leave toilet paper!
You must know there rooms are small and dated, and the pool doesn't look like it's swimmable, kind of murky. The air conditioning worked well.
Overall, I would not stay here again. Pretty disappointed :(

Leisure Friends

4/10

Poor

21 Dec 2023

Andres

Loud Music unable to sleep

this hotel is steps away from 3 major nightclub that have loud music until 2am,
making it impossible to sleep.
the tv was broken, towels look like rags to clean the floor.
I do have to say that the staff did their best to acomodate but the problem is the Owner is a cheap…. that doesn’t want to invest a dime on the properry

Partner

10/10

Exceptional

20 Nov 2023

Tatia

Very beautiful trees in the courtyard of the hotel

Leisure Friends

4/10

Poor

20 Oct 2023

Kim

Don’t go there if you want to rest and sleep . The nightclubs are behind the rooms . It doesn’t stop u til 2 am . The pool was suppose to be able to swim in . When we got there they decided to empty it and do maintenance on it . So we were unable to use it the time we stayed . The location was good near the 5 th Avenue . Staff were lovely .

Leisure Family

2/10

Poor

09 Oct 2023

Verified traveler

One night stay

I only stayed for 1 one night even though I booked for a whole weekend, this place was extremely loud all night till 2am. The tv sucked, i found a cockroach in the bathroom & there’s absolutely no smoking allowed. Staff was great tho!!!! I really enjoyed talking with the front desk girl in the morning shift

Self

10/10

Exceptional

07 Oct 2023

Alejandro

great

Leisure Partner

10/10

Exceptional

13 Aug 2023

zulema

Our stay in moonshine hotel was a pleasent surprise, the service we received was greatly appreciated, they treated us like a 5 star hotel.

Leisure Family

8/10

Excellent

03 Mar 2023

Owen

We arrived early but they had luggage storage free of charge b Room was very spacious and the bed was comfortable. I booked a room with a King and a twin. The king bed was comfortable but the twin was just a sofa with some sheets that we had to put on. Nit very comfortable for a 6 foot man.

Leisure Friends

6/10

Pleasant

12 Feb 2023

Robert

Too close to the nightclubs & needs a little TLC.

I rented the penthouse. Room was clean. Friendly and helpful front desk and hotel staff. Everyone spoke at least minimal english. Freezer needed defrosting, which was not a big deal. WiFi is good. Breakfast is coffee and toast. Now the bad. No real pool. No real TV service or cable. TV is smart, so you can watch Youtube or connect to your Netflix or other streaming accts.
Also you can't escape the fact this place is LOUD. You are on top of the open nightclubs on 12th street. I am not joking when I say the windows vibrate from the music which you can expect every night till 2am. And finally. That jacuzzi/hot tub you see on the roof patio of the penthouse. It does not work at all, has No water.

Self

10/10

Exceptional

25 Jan 2023

Hugo

It's a very noisy area, did not read the the reviews. Would not have stayed here. Some of the major clubs are right behind the hotel.

Leisure Partner

10/10

Exceptional

25 Jan 2023

Jose

Awesome place to visit if you are at Playa del Carmen to shop, hit the beach and enjoy the nightlife! Staff was very nice and the room has a great vibe.

Leisure Partner

6/10

Pleasant

05 Jan 2023

Wilhelm

It is in a poor condition.
NO PARKING

Leisure Family_with_children

10/10

Exceptional

07 Dec 2022

Erick

Excelente staff, muy limpio, buen ambiente y bonito hotel!

Leisure Family_with_children

10/10

Exceptional

29 Nov 2022

Sergio

This is a cute little boutique hotel. The staff is extremely friendly & professional. The rooms are cozy, clean & has all the essentials. I was very happy with the services I received. The location is great & easily accessible (within walking distance) to all the shops & restaurants. Great value for the money.

Leisure Self

2/10

Poor

29 Aug 2022

m angel

Cockroaches and impossible to sleep!!!!

Terrible experience!

Partner

6/10

Pleasant

21 May 2022

Paola

Great location if you plan to go clubbing, there are several clubs less than a block away, so the noise is loud until 3-4am.

Leisure Family

2/10

Poor

16 Jan 2022

Victoria

I don’t know how to start NO one thing worked
Noise I didn’t sleep in a week
The toilet the doors no mirror in the washroom I will give it a 0

Leisure Friends

8/10

Excellent

06 Dec 2021

Boris

Great service

The staff is very helpful and accommodating. I had to cancel an other room for my friend and they added extra nights for me even if it wasent refundable, basically they didn't need to, that was extremely nice of them. Nice ambiance whit the trees nature. Location is amazing. I had a good experience

Self

6/10

Pleasant

22 Mar 2021

Verified traveler

Excelente locación in the middle of downtown. The Internet doesn’t work and the tv

Friends_and_family Family

2/10

Poor

07 Mar 2021

Verified traveler

If you want to sleep, avoid at all costs. The music from the surrounding clubs was extremely loud, to the point where the walls were vibrating until 6 am. I was notified by the staff that it was my fault for having booked there because I should have looked at other people’s reviews before booking and once I made a complaint, they did absolutely nothing to help. Save yourself the hassle and go elsewhere!!!!

Leisure Friends

10/10

Exceptional

16 Feb 2021

Jason

Great location near the busiest bars

I've stayed here a couple times. It's a nice place for a good price. The beds are comfortable, the water is hot with great water pressure.

Here's the kicker. It makes it a great place for you - or one you want to avoid. It's half a block from the corner with 3 of the busiest and trendiest nightclubs. Great location wise if you plan to be out enjoying that - or miserable if not, as it can be pretty loud until late. It's only a block from the beach as well.

The service is great and very friendly, and the place is clean. As with many places in Mexico, the toilets / plumbing can be better.

Self

10/10

Exceptional

28 Jan 2021

Verified traveler

Close to everything, clean, good price, nice staff.

Leisure Family

10/10

Exceptional

25 Jan 2021

Stevan

Perfect location

Right in the center of town, and one block to the beach. Nightclubs nearby play loud music until 3 am, and then you can sleep until noon. Maybe not the best for families looking for quiet time, but great for singles and couples. I would stsy here again.

Self

2/10

Poor

03 Jan 2021

inmaculada

Unbearable noisy street

Located in a bery noisy street. Loud music from a diaco till 3am. The room was resounding. Horrible.

Friends_and_family Family

8/10

Excellent

27 Dec 2020

Pawel

Great stay for clubbing

The hotel is boutique style, placed just next to two nightclubs. My room was big and comfy. The shower was good. However, the noise and music and night were unbearable.

Self

8/10

Excellent

27 Dec 2020

Andrew

Great staff, hard to sleep due to loud nearby club

The staff and the property is great. The hotel is also located near everything. The only issue is the loudness of the nearby club. It’s hard to sleep until the music stops at 3am.

Friends_and_family Family

4/10

Poor

25 Dec 2020

Angel

What was unique is that there was no TV but there was a TV stand and remotes and their was no fridge and we changed rooms and nothing was as advertised and there was stains in the sheets I would not recommend here.

Friends_and_family Partner

10/10

Exceptional

18 Oct 2020

Victor

Close to everything nice place to stay in, close to ado

Leisure Family

10/10

Exceptional

10 Oct 2020

Derek

Great night sleep

The place was very clean however it was a little loud because of a nightclub nearby.

Friends_and_family Family

8/10

Excellent

01 Sep 2020

Verified traveler

Overall a nice little hotel with a unique little pool. Rooms are spacious. The only down I found was that there was no hot water at all to shower any of the nights.

Friends_and_family Friends

8/10

Excellent

10 Mar 2019

Nicholas

Canadians having fun🇨🇦

It was a block from the beach and clubs. We went for a good time. Loud at night so bring ear plugs. Alex at the front desk was very helpful to us saying what clubs are good and places to eat.

Partner

10/10

Exceptional

12 Feb 2019

Niles

Norra

Nice staff -clean room.

Partner

10/10

Exceptional

18 Jun 2026

Charly

Excelente servicio

Friends

10/10

Exceptional

18 Jun 2026

Charly

Excelente servicio

Friends

10/10

Exceptional

10 May 2026

Charly

Excelente servicio

Friends

8/10

Excellent

26 Apr 2026

Dulce

Es agradable que el lugar sea pet friendly. Ese fue uno de los principales motivos por los cuales decidí reservar para mi y mis amigos.
Por motivos de tiempo, no pudimos disfrutar de la piscina, pero se veía agradable. Espero volver a hospedarme ahí

Pet

10/10

Exceptional

04 Mar 2026

Leslie

Excelente ubicación, la alberca está preciosa y llena de plantas

Family_with_children

10/10

Exceptional

07 Feb 2026

Eliseo

Atención del personal. Limpieza. Excelente ubicación y precio.

Business

10/10

Exceptional

27 Oct 2025

Charly

Excelente servicio

Leisure Friends

8/10

Excellent

04 Oct 2025

Karla

a una cuadra de la 5ta avenida, excelente ubicación

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

Charly

Me gusto que queda todo cerca

Leisure

10/10

Exceptional

23 Sep 2025

Charly

Excelente lugar

Leisure

10/10

Exceptional

23 Sep 2025

Charly

Me gusto excelente servicio

Leisure Friends

6/10

Pleasant

12 Sep 2025

Jos

El personal durante el check in y el check out

Me hicieron sentir incómodo

Business_and_leisure Partner

6/10

Pleasant

15 Aug 2025

Martine

Hotel un peu vieux, mais super bien situé. Il est à proximité de la gare Ado (terminal turistico et terminal alternatif). Par contre, c'est assez bruyant le soir à cause des discothèques qui se trouvent tout près.

Leisure Family

8/10

Excellent

17 Jul 2025

Daniela

El cuarto fue solo para dormir, demasiado ruido por los antros como hasta las 3 am. Habitación básica ya se ve todo muy viejo pero sabía a lo que me atenía por el precio tan bajo, repito solo fue para dormir.

Leisure Partner

8/10

Excellent

24 Jun 2025

CLAUDIA

Todo muy bien en las instalaciones y super centrico

10/10

Exceptional

28 May 2025

Charly

Excelente servicio , una buen lugar

Leisure

6/10

Pleasant

28 May 2025

Rebeca

No me gustó el trato del personal del turno vespertino

Business_and_leisure Partner

6/10

Pleasant

07 May 2025

Rebeca

Todo

4/10

Poor

29 Apr 2025

Diego

Las instalaciones no funcionan bien.

Leisure Partner

6/10

Pleasant

24 Apr 2025

ISRAEL

El lugar estuvo en excelente ubicación, hubo buena limpieza, lo malo de lugar es la piscina tan pequeña, muy clorada y el ruido de las discotecas es aturdidor para dormir, en plan familiar, si vas en plan de relajo pues te queda bien

Leisure Family_with_children

8/10

Excellent

31 Mar 2025

Martha

Hola lo unico malo fue q me sacaron 20 dolares de la caja fuerte

10/10

Exceptional

16 Mar 2025

Rodrigo

Excelente atención y cariño del personal bien ubicado cerca de todo... Muy recomendable

Leisure Partner

10/10

Exceptional

13 Mar 2025

Charly

Excelente servicio

6/10

Pleasant

27 Feb 2025

Nuestra cuenta

Buen lugar, los empleados son muy atentos, solo hace falta mantenimiento.

Business_and_leisure Partner

10/10

Exceptional

12 Feb 2025

jose manuel

Buen hotel céntrico a muy buen precio

Muy bien hotel relación calidad costo, a media cuadra del mandala y la calle de los antros, súper céntrico con todo a la mano. Se escucha un poco el bullicio de los antros pero nada q sea imposible de soportar.

Self

6/10

Pleasant

02 Feb 2025

Lizmar

El lugar tiene muy buena ubicación, si deseas fiesta es el lugar escuchas la música hasta las 3 am

No me gusto que el
Hotel está muy deteriorado, deben darle mejor mantenimiento.

Los empleados muy amables

10/10

Exceptional

25 Jan 2025

victor

Excelente

Leisure Family

8/10

Excellent

11 Nov 2024

CARLOS

Location

Leisure Self

10/10

Exceptional

28 Oct 2024

Flor Itzel

Buen lugar para quedarse

Leisure Family_with_children

10/10

Exceptional

28 Sep 2024

Carlos

La recepcionista fue siempre amable, muy alegre. Le recomiendo el hotel siempre segura al huéspedes😊

Business_and_leisure Friends

8/10

Excellent

30 Aug 2024

Asael

Lugar cerca de la quinta avenida

Business Friends

8/10

Excellent

20 Jul 2024

Roxana

La recepcionista que nos recibió fue excelente en su trato. Lo único que no nos gustó que de noche mucho ruido, de todos modos pudimos descansar. La zona muy buena, cerca de la playa y zona de restaurantes

Leisure Family

10/10

Exceptional

15 Jul 2024

Charly

Me gusto el mejor servicio de hotel

Leisure Friends

6/10

Pleasant

12 May 2024

Ioanna

Sehr sehr laut, da bis in die Nacht super laut Musik gespielt wird im Club daneben und die Wände kaum schalldicht sind. Ist nicht das sauberste Hotel gewesen, hat aber eine Top Lage

Leisure Partner

4/10

Poor

28 Apr 2024

Eduardo

Instalaciónes sucias.

La habitación que reservamos era una suite con jacuzzi en terraza privada la cual no pudimos estar por qué estaba asquerosamente sucia, llegamos tarde a la propiedad y aún así no se tomaron el tiempo para limpiar, la música y los borrachos en la calle hacen mucho ruido para dormir pero es de esperarse por la ubicación

Partner

8/10

Excellent

13 Apr 2024

Carlos

Habitaciones descuidadas, falta darles una mano de pintura

Business_and_leisure Self

8/10

Excellent

04 Apr 2024

Jaime

Muy cómoda, los precios son muy accesibles, muy cerca de la playa, todos los servicios cerca, excelente trato