Name: The Palm At Playa
Address: Calle 8 Norte Block 29 between 5th and 10th ave, lot 5, Playa Del Carmen, 77710, MX

6/10

Pleasant

05 Aug 2026

Nobel

Great staff. Free Breakfast is just quick grab and go and not meals. The property could've been cleaner.

10/10

Exceptional

05 Aug 2026

Irving

The service itself was great. The Deck and the Floor deck was not in the best shape. So they had it blocked off. There is no Jacuzzi. There’s just two small pools so that was kind of a disappointment but overall, the place is great breakfast. Not so much.

10/10

Exceptional

16 Jul 2026

David

Best place to stay . We will always stay here

Partner

10/10

Exceptional

09 Jul 2026

Gerardo

Creo que pueden mejorar por mucho el desayuno

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Leandro

Excelente

Partner

10/10

Exceptional

21 Jun 2026

Luis

Great hotel , the staff is so kind and helpful

4/10

Poor

31 May 2026

Facundo

La verdad decepcionados, estuvimos en ese sitio 3 años atrás, nos dimos cuenta que han cambiado de dueños por lo tanto todo se ve terriblemente, poco ciudad, los empleados de allí no tienen la culpa de eso. El servicio, atención y amabilidad es un 5 estrellas, pero el resto muy muy malo. Este es un mensaje para la nueva administración o dueño de este sitio, que pena que tengan el hotel así, las cosas se rompen en pedazos, baños descuidados, humedad o moho por donde quiera.
Me saco sombrero para las personas que trabajan allí y dan lo mejor con lo poco que tienen, mis respetos, gracias !

Family

6/10

Pleasant

31 Mar 2026

Ziba Safarkhah

The breakfast was awful

Family_with_children

6/10

Pleasant

02 Mar 2026

Teres

Good location, steps from the famed 5th Avenue. The suite I had was clean and spacious but lacked character, art. The only common space is the rooftop pool area and bar which is nice, friendly staff. But there was rarely anyone in the rooftop pool area. Bummer.

Self

6/10

Pleasant

01 Mar 2026

Kenneth

I took photos of when I left and after I left and I definitely had my stuff gone through. I bought a lock the next day. My room was also smelly and half the lights were not working. They also wanted to charge me for having a friend visit a few hours

Self

10/10

Exceptional

26 Feb 2026

Viktor

Nice room , nice pool

6/10

Pleasant

25 Feb 2026

Anabela

The staff and room was great. The towels were grey and could need upgrading. Very quiet and was reasonable for the price

Family_with_children

6/10

Pleasant

19 Feb 2026

Edward

The Palm is getting older and is in need of some repair. The maintenance of the Palm is in desperate need of an improvement! As a long time visitors we have seen the damage and decline of the property, for example the toilet seat shouldn’t slide around as you sit because the toilet seat is broken! The towels should not feel like sandpaper and a face cloth or wash cloth is now nonexistent and when asking about it you get looked at and treated like you are crazy! The plus side is you can get away and use the beach club at the Carmen hotel down the block to the beach! Very nice place and amenity!
The Palm is comfortable but don’t expect a luxury experience! Rain showers were hot but needs to be cleaned so the shower heads can rain fully and not drizzle! Overall doable but do not expect a blanket if you get cold or a toilet seat that is safe to use, or hospitable treatment.

Partner

4/10

Poor

16 Feb 2026

Edward

Toilet seat was broken, the room looked as if it were not properly cleaned, some substance smeared on one of the nightstands, and the staff were not at all friendly or welcoming!

Partner

6/10

Pleasant

11 Feb 2026

Gema

Hotel has a lot of potential. Hot tub was not hot :/ aside from luke water. Front desk is not the greatest with service. Otherwise, location is great. Rooms are very spacious

Leisure Family

8/10

Excellent

09 Feb 2026

Petrov

The room was clean, staff was helpful and friendly. I wish they have provided more bottles of water. They only provided two small bottles the first night and that was it.

Leisure Self

4/10

Poor

08 Feb 2026

Jessica

The whole place is in need of some fixing up. We checked in to a dirty room with hair on the sheets and multiple contact lenses in the window ledge. They told us to wait an hour for them to clean up. Came back and the lenses were still there!! No wash cloths. Shower was leaking all over the floor. No blankets just a tiny sheet to cover yourself. Only one bath towel per person. When we asked for an extra we were told no by the cleaner. The location and pool are the only reason I gave them 2 stars. Save yourself the headache and go elsewhere.

Leisure Friends

10/10

Exceptional

08 Feb 2026

Lawrence

Location quiet and clean nice rooftop bar and pool the staff were nice!
I’d stay here again!

Leisure Friends

2/10

Poor

06 Feb 2026

Michael

Staff support was lacking. Had no blankets/ wasn’t allowed to bring guests over/ no hot water and my room was above the lobby which played music all day

Leisure Self

10/10

Exceptional

04 Feb 2026

Marcin

Greate time in this hotel

Leisure Family

8/10

Excellent

01 Feb 2026

ARIE

Room was clean
Staff was very nice

Leisure

10/10

Exceptional

28 Jan 2026

Allison

Clean room, friendly staff and location is perfect!

Leisure Family

8/10

Excellent

24 Jan 2026

ava

The water was very cold in the shower only would stay warm for five minutes. The facilities are beautiful clean staff was there 24 seven. The only thing was that the Jacuzzi was not working.

2/10

Poor

21 Jan 2026

Jose

Room felt neglected. Staff not very helpful.

Leisure Family

10/10

Exceptional

18 Jan 2026

Martin

The staff was amazing

Leisure

8/10

Excellent

10 Jan 2026

Christina

Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)

Self

10/10

Exceptional

09 Jan 2026

John

Room was very clean. I enjoyed my stay

8/10

Excellent

07 Jan 2026

Kosta

Nice rooms

10/10

Exceptional

02 Jan 2026

Avigail

The rooms were very spacious and the hotel is very central, great location and very nice roof top. There is no hot tub.

Leisure Family

2/10

Poor

31 Dec 2025

SHAHRZAD

Hotel was out dated, dirty & poor management. Sheets were dirty & had stain, towels were so old & pale.
No soap & shampoo , we were asking for few days & finally bought by ourselves. Not a four star only one star motel! Not happy at all. 🙂

Leisure Family

6/10

Pleasant

27 Dec 2025

alain

No hot water in the shower, the mattress is probably from the early 2000s old enough to have visible wear. Excellent staff.

Leisure Self

10/10

Exceptional

20 Dec 2025

Jennyfer

The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too!

The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.

Leisure Family_with_children

8/10

Excellent

19 Dec 2025

Victor

Nice place

Leisure Family

2/10

Poor

19 Dec 2025

Marina

Room was dirty, no refrigerator but had a huge bar area, had mold, hot water didn’t work, room smelt of bleach, we had kids with us and the shower was in the middle of the room and was all glass. I asked to be moved to another room and they were rude and said only for an extra charge.

Leisure Family_with_children

10/10

Exceptional

18 Dec 2025

Alan

Spotless

2/10

Poor

14 Dec 2025

Renee Elizabeth

Room was not what it used to be! Smelled like it went through a hurricane and never repaired. No smoke detectors, holes around air conditioning and the bathroom shower head. No waitresses at the pool. Ripped up large layout beds. One single lay down chair (unlike photos) no cushions on backs of chairs. People were bringing their room throw pillows to the pool? Towels are crusty supposed to be white but gray now and they have the logo of another property. Time for a remodel! Must be new management because we loved the customer service and came 2x a year. We left early and to be fair got the prorated days refunded. Photos on website are from long ago.

Leisure Family

4/10

Poor

13 Dec 2025

Mark

No hot water in shower

Self

10/10

Exceptional

13 Dec 2025

Milan

This hotel has priceless location right in the middle of the Playa Carmen fun area. Rooms are big and well noise isolated as there are many nightclubs around. The rooftop pool is great
The

Self

6/10

Pleasant

12 Dec 2025

Rudy

Rooftop was nice. Two pools up there . The family room is really weird though . The only bathroom and the master bedroom are in the same room so anyone showering, using the sink or using the toilet will disturb whoever is in the bed that is literally right beside that. The shower and the bed are only separated by clear floor to ceiling glass. The kitchen and other two beds are in the other room.
So that room is set up super weird. Staff seemed a bit disorganized but were friendly enough. It was also loud at night until 3 am because of a club nearby . We all slept with noise cancelling earbuds or didn’t sleep until 3 am when the music stopped . We spent 3 nights here and all were the same.

Leisure

2/10

Poor

07 Dec 2025

Emelie

This place has seen better days. Perhaps this was a nice hotel 10 years ago but now it is so run down. The room was clean but felt so warned down. The bathroom smelled like rancid cheese, the bed linnen had stains on them. The white sofa in the livingroom area had lots of stains. The safety box was not secured. In two weeks they never sweept our balcony that was full of sand. The sink in the bathroom was not attached and could be moved and leaked water. The pool area, OMG, there was no sunbeds accept one and that was broken, the sofa pillows and the big cusion by the pool where torn and smelled like mold. The overall inpression of the hotel is terrible and the picture on the website don’t even conforms to reality. DON”T STAY HERE!!!

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Stefanie

Great location have stayed here before. The staff is great and it’s nice to have a roof top pool and bar service. Always a predictable and affordable option. Will definitely stay again can’t beat the location.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Tyrell

Hot tub never was hot

Leisure Family

10/10

Exceptional

23 Nov 2025

Floyd

Staff is very helpful and friendly. My only concern was the neglected rooftop pool.
No umbrellas, torn tanning beds, and limited sitting areas.

Leisure Family

10/10

Exceptional

21 Nov 2025

Scott

Yes and yes

10/10

Exceptional

20 Nov 2025

Brianna

Shower was great! Very clean.

Leisure Family

10/10

Exceptional

19 Nov 2025

Maximilian

Great location no
Noise in front anymore gear roof top

Business

10/10

Exceptional

16 Nov 2025

Daniel

Absolutely…3 times staying at The Palm… always the best

6/10

Pleasant

14 Nov 2025

Catherine

Pros: Excellent location to town and beach. Room was spacious and clean. Full kitchen with all you need to cook meals.
Cons: our 10% off food was not honored, nor were our 2 free drinks that were included in our package.
Some of the food at Breakfast were ice cold upon arrival.
No lounge chairs at the pool..only 3 beds in the pool.
Front desk did not communicate anything about the hotel, where to find things, amenities…had to ask for hairdryer and found out you need to put a deposit down. Not a big deal but could have been told up front instead of going back and forth from room to front desk.

Leisure Partner

2/10

Poor

08 Nov 2025

Kevin

Water was hot for 2 min

4/10

Poor

06 Nov 2025

Antonio

Los muebles del cuarto olian mal la yave del laba manos estaba mal

10/10

Exceptional

03 Nov 2025

James

Very clean and spacious

2/10

Poor

02 Nov 2025

jonathon

Hotel is nothing like the photos,run down ,needs alot of tlc.

Business_and_leisure Partner

10/10

Exceptional

25 Oct 2025

kingsley

Super limpio, personal atento y buena vibra, apto para ir en pareja o en familia. Recomendable para estar relax y cerquita de la 5ta avenida. 🏪

Super clean, attentive staff and good vibes, suitable for going as a couple or as a family. Recommended to be relaxing and close to 5th Avenue. 🏪

Leisure Family

10/10

Exceptional

19 Oct 2025

Lisa

Restaurant was closed early. Did not get to enjoy anything but the room.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Leticia

The hotel staff and amenities were great!

only thing was its so loud at night (parties in the area)

Leisure Family_with_children

8/10

Excellent

02 Oct 2025

Marius

Nice location, good pool and working hot tub, Giovani a bartender at the pool bar is so good and nice.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Jeremy

Great Property close to everything. Loved the pool and the large rooms with plenty of space to spread out and relax

Leisure Partner

8/10

Excellent

16 Sep 2025

Adriana

Easy access to the beach, great eats, and entertainment. We were able to park our car rental in their lot and that was really convenient to access. The only thing the rooftop bar is a separate entity and there was slight miscommunication but they were able to rectify it without a problem.

Leisure Family

2/10

Poor

01 Sep 2025

Jeanelle

No air conditioner

Leisure Family

6/10

Pleasant

26 Aug 2025

Elsa

I think they have to work in Better cleaning especially in the room, some cool air in the lobby and waiting area the shampoo,body wash and conditioner has all the same things

Leisure

4/10

Poor

22 Aug 2025

miriam

Not everything that they offered is available, they list it so you will book it and when you arrive they tell you they don’t have it.

Leisure Family

10/10

Exceptional

12 Aug 2025

Gindra

Todo estuvo muy bien! Muy cómodo, quizás algún edredón por el A/A

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Carlos

Convenient located and it has parking

Family

8/10

Excellent

03 Aug 2025

Alvaro

Hotel is centrally located. Close to all the shops, nightlife and beach. The ac could be better for the rooms.

Friends_and_family Family

4/10

Poor

24 Jul 2025

Brenda

Location was selected due to walking distance to Ferry. Location very noisy is off of main Avenue. Did not use any services for 1 night was affordable and convenient.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Allen

Great stay

Everything went well. Check in was a breeze and parking below was a bonus
Dj on the roof top pool area was perfect

Partner

4/10

Poor

16 Jul 2025

Naela

I expected hotel to be nicer..rooms are not what the pictures show. It’s older and no iron or blow dryer in rooms, towels were old, no wash towels.Toilet was clogged when we got there already but was fixed quickly. FYI ..The shower has no door/privacy. No comforters only a flat sheet to cover yourself. The only thing that I like was cold ac, the rooftop pool, bartenders were nice and that is close to 5ta ave but I wouldn’t stay there again. Oh and the parking garage is horrible not enough space to move your vehicle around to be able to park.

Leisure Family

6/10

Pleasant

09 Jul 2025

Bjorn

Decent hotel, bit run down. Big minus for only having 3 working sun chairs by the pool, there were 5 when we arrived, I broke on by sitting on it and another guest broke another. They were super old and worn out on the mesh part. The last 3 days of our trip they only had sun 3 beds with umbrellas, which went super fast. a staff member said the owner knew and planned to buy more, but didn’t during our 5 day stay. Not at all what the pretty pictures show on Expedia and their rooftop show. We had to spend additional money going to the beach to rent sun chairs. Staff was friendly and it’s a great location. Just really worn down and the owner not seeming to care. 3 sun chairs for a 70 person hotel, quite disappointed

Leisure Partner

10/10

Exceptional

09 Jul 2025

Aleyssa

The atmosphere , includes free parking and beautiful palm trees

8/10

Excellent

26 Jun 2025

Rafik

Good relaxing one night stay at the palms playa .

Excellent location right next to 5th Avenida. Large one bedroom with separate living space for our 2 teen daughters. Big balcony . Impressive view from top floor terrasse and pool . Hospitable staff .very comfy super king bed to rest after a 16 hour flight from Middle East .
Cons : no microwave
Will recommend this hotel .

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Emily

Large, comfortable room that was quiet at night. Rooftop was very nice, a great place to hangout in the pool and get a margarita. Location was perfect right off 5th Ave.

Leisure Partner

10/10

Exceptional

16 Jun 2025

Livia

Good

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Yamila

Room are huge with beautiful decoration.The location is a plus(less than one block from 5th ave) and staff friendly.We'll be back again for sure!

Leisure Family

10/10

Exceptional

15 Jun 2025

Perrin

Amazing Hidden Gem

Amazing room and rooftop. The hotel is in a great location.

10/10

Exceptional

15 Jun 2025

Thomas michael

Very nice

Self

10/10

Exceptional

11 Jun 2025

elie

bonne situation geographique, très propre

Partner

10/10

Exceptional

09 Jun 2025

Victor

Clean and quiet

Leisure Family

6/10

Pleasant

07 Jun 2025

ROBERTO

Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.

Leisure Friends

6/10

Pleasant

30 May 2025

Kathryn

First room was terrible …they moved us to another.No shower pressure and the knob was broken.
Water was scalding hot
The guys were nice and tried to help.
Blankets were torn.
The hotel was overall very dirty.
There was no tv in the first living room.
The mirror was splattered with cleaner!

Leisure Family

8/10

Excellent

30 May 2025

Priscilla

2min walk from beach

Business_and_leisure Partner

8/10

Excellent

29 May 2025

Loretha

Great location, clean and friendly staff

Leisure Partner

10/10

Exceptional

27 May 2025

Floyd

Great time at the roof top pool, close to everything.

Leisure Family

8/10

Excellent

22 May 2025

Stewart

It was ok

Nice hotel .. needs some updating .. there were no pool parties as you see online..I felt like we had to ask for everything .. like a blanket.. beds only had one sheet on them.. have to leave your driver license for a hair dryer

Friends_and_family Friends

10/10

Exceptional

20 May 2025

Michael

Great location, clean, close to 5th avenue steps away from the beach.

Leisure Partner

6/10

Pleasant

14 May 2025

Katie

I initially booked a week stay at the Palm and received a warm welcome from reception on arrival. I had booked a loft room which was large for one person and it had a lovely balcony overlooking Calle 8th and the corner of 5th which was great for people watching. The hotel has an amazing location next to all the bars and shops on 5th but if you’re a light sleeper or enjoy an early be warned you may want to bring ear plugs as it gets quite noisy with music blasting from surrounding bars and hotels and the music from the palm’s own rooftop. The housekeeping were amazing the room was spotlessly clean throughout my stay, however cleaning times varied each day it could be 11am or 2pm and my room was not cleaned on the final day as I asked them to come back a bit later which they didn’t. The Palm has a lovely upstairs pool area with bar, restaurant and great views looking out to the ocean, the service is ok and staff could have been friendlier. The palm is rated as a four star hotel but I can’t quite agree with this rating for the following reasons:

- bed linen had cigarette holes in it
- bath towels were small and all stained
- beach towels were not proper towels and made of a cheap cloth
- coffee grounds in my room were not given for all of my stay
- the pool was filled with dead flies & needed more regular cleaning.

Overall a very pleasant stay but management needs to work on attention to detail for a perfect stay.

Leisure Self

10/10

Exceptional

12 May 2025

Sara

Estadia de fin de semana placentera para celebrar por el día de las madres.
Su ubicación hacen una perfecta estancia, las paredes de la habitación requiere pintura y más detalles de limpieza, sin embargo es comoda. No nos dejaron shampoo, y en el labavo dejaron acondicionador no jabón.
Hubiera sido beneficios para ambas partes, que nos brindaran los beneficios por ser miembros Expedia VIP, ya que tuvimos que preguntar...etc,
Nos comebtaron al checkin que estaba Prohibido fumar en todas las instalaciones del hotel, el cual descubrimos es condominio, pir lo cual subimos a conocer el roof pero la primer noche cenamos fuera ya que queriamos fumar y pues perdieron ese ingreso ustedes.
Al dia siguiente la pasamos genial en el roof, conocimos en el roof a Antonella, y es por ella que danos las 5 estrellas de este review ya que es super servicial y amable. Aunque fue al final del día que nos enteramos podiamos fumar, ya que le comentamos que ya nos.ibamos para poder fumar y de haber sido por la mala info del check in la estancia hubiera mejorado la experiencia. En fin, gracias por todo. Todos muy amables en el roof. Jardines muy lindos, elevadores y áreas comunes limpias. Habitacion comoda. Gracias, volveremos quizá por su ubi, comodidad y ambiente en el roof.

Leisure Partner

8/10

Excellent

07 May 2025

Tessa

It was nice

Leisure Self

10/10

Exceptional

07 May 2025

Michael

Very nice

Leisure Partner

10/10

Exceptional

06 May 2025

CHRISTOPHER

Our second visit in the last 10 months, already planning the third, the Palm is absolutely a gem we love it

Leisure Family

6/10

Pleasant

22 Apr 2025

Mallenny

The room was a good size. The shower had two shower heads but we were only able to use one. Once the shower head was on it created a major leak in the room. There aren’t any additional towels or blankets. We loved how close it was to everything but the smell in the room is overwhelming.

Leisure Partner

6/10

Pleasant

21 Apr 2025

Benjamin

Roof top pool seems to be working on upgrades. Not so much for the rooms.

8/10

Excellent

19 Apr 2025

John

Big room with comfortable bed and sofa area close to everything.

Leisure Partner

2/10

Poor

18 Apr 2025

Jasmin

I booked with Expedia multi travel city city Boston to Cancun Cancun to Tampa, Tampa to Boston with hotel stay, and I paid with one luggage but learnd yesterday at the JetBlue that Expedia agent did not add 1 suitcase from Tampa To Boston, so I have to pay for that$50,00 at the check-in JetBlue.. very upsetting 😡

Business_and_leisure

8/10

Excellent

15 Apr 2025

charlotte

This place is unique- 2 blocks from the beach is great. The garden is 4/5 stars, beautiful lush greens, nice seating areas, very cool and well maintained. The roof top pool and bar is nice- 3.5/5 stars, good drinks, nice pool, can see the ocean, tables for the \"bar tops\" crappy, but really enjoyed the service here. The rooms- crap 2/5 stars and being generous. Clean but old, basic, needs up keep, the furiture on the private balcony terrace needs tossed- completely falling apart, the kitchen is crap, and the cupboarss and tables are old wood that needs replaced. No rugs no decorations. Very meh. For us the stay was fine, i drank wine and read my book in the garden, and we had nice sunset cocktails at the roof pool (the mural art work is awesome). Room was a disappointment, but worked.

Leisure Partner

4/10

Poor

10 Apr 2025

Paul

Well for starters the floor in my room was never cleaned and my feet were black after walking around for a few minutes. The coffee was never refilled and no extra water was replaced in my room even though I had VIP service. And to top it off I had 300USD stolen from bags (it was hidden really good) but my bag was rifled though buy what i can only assume was the house keeping staff and 3 100 dollar bills were missing.

I will not be staying here again.

Leisure Friends

10/10

Exceptional

09 Apr 2025

Marcos

Excellent option, close to everything you need in Playa del Carmen and the staff are amazing.

Leisure Partner

2/10

Poor

07 Apr 2025

Claudia

EXTREMELY DIRTY!!The bed sheets were dirty, stained, and covered in hair. The pillows had a horrible smell and hadn't been changed either. The toilet was flushing. I called reception at 4 pm and they only left me one sheet to change the sheets since there was no cleaning staff. It was very, very dirty. And hair in the headboard I took some pictures

Leisure Family

8/10

Excellent

30 Mar 2025

Eric

Location was very convenient

Leisure Family

4/10

Poor

28 Mar 2025

Verified traveler

Just OK!

We rented a room for 3 nights and 3 days. The location is great since it is a short walk to Quinta Avenida and a block or two from the beach and a 5 min walk from the bus terminal. The Hotel itself needs an upgrade! Our room as just Ok! The kitchen area had a sink that was old and rusty. The room had coffee and 2 bottle waters which we used the first day and they were never replaced while we were there. The towels were old and thin and looked far from white. There was no warm water coming from the shower even though we mentioned this and accordingly they said they checked it and it worked, well it never did. The only thing we liked were the drinks at the rooftop bar. The pool water was very cold so we used the hot tub which was ok. The Concierge was helpful recommended a great buffet for breakfast and the employees were nice. However, like I mentioned before the place does need an upgrade. I must mention that the bed which was comfortable!

Partner

6/10

Pleasant

26 Mar 2025

Marie Kimberley

Not Adults-Only As Advertised & Lacking Basic Amenities - We booked this property specifically because it was advertised as an \"Adults-Only\" building (ages 14 ), exactly what we wanted as parents of five children looking for a quiet getaway. Unfortunately, the rooftop pool and hot tub were filled with screaming kids ranging from babies to around 10 years old—yelling, splashing, and likely peeing in the pool. Definitely not the relaxing, adults-only atmosphere we expected.

On the positive side, the rooftop restaurant offered a great happy hour, very friendly staff, and reasonable prices.

However, the unit lacked basic amenities: we received no Wi-Fi information or instructions upon arrival, no face cloths, no conditioner, only one bath towel and one hand towel for the two of us. Bedding consisted only of a bottom and top sheet, without blankets or duvets. The unit itself was clean, but the coffee maker was dirty and gross—we decided not to use it.

Overall, disappointed as our primary reason for booking (Adults-Only experience) was not respected.

Leisure Partner