Name: Tukan Hotel Playa del Carmen
Address: 5 ta. Av. Norte Entre Calle 14 y 16, Colonia Centr, Playa Del Carmen, 77710, MX

Tukan Hotel Playa del Carmen

Riviera Maya / Playa del Carmen · Mexico

5 ta. Av. Norte Entre Calle 14 y 16, Colonia CentrView location

100 reviews shown

2/10

Poor

21 Jul 2026

Dagoberto

Pictures do not show the reality of this place the rooms are worn out smell bad the pool is horrible who knows the last time they had cleaned it literally checked in and checked out with in the hour moved over to Hotel calixta was just their for two nights till we checked in to Xcaret definitely recommend calixta

Family_with_children

6/10

Pleasant

05 Jul 2026

melissa

En general tuve una buena estancia. El personal fue muy amable y siempre estuvo dispuesto a ayudar, y la ubicación del hotel es excelente.

Sin embargo, la comida fue una gran decepción. Era muy repetitiva y le faltaba sabor, especialmente comparada con mi visita anterior. La barra libre también tenía opciones muy limitadas y cerraba demasiado temprano.

Además, la persona encargada de los tours casi nunca estaba en su lugar, lo que hizo muy difícil obtener información o reservar actividades.

Por el precio del hotel está bien, pero si piensas pagar un paquete con upgrade, en mi opinión no vale la pena. Ojalá mejoren la calidad de la comida, las bebidas y la atención en el área de tours, porque el hotel tiene mucho potencial.

Friends

10/10

Exceptional

08 Jun 2026

Maha

Great room, pool, staff, & location! Would definitely stay here again

6/10

Pleasant

04 Jun 2026

America

This place was dirty, not maintain, staff was not very kind. For the price it’s not worth it

Friends

6/10

Pleasant

02 May 2026

Antonio Dercy

The hotel is well located and has reasonable facilities. There are some better accommodations and others that are not so good. Be careful not to book a room that is only cleaned every 4 days. I had never seen this before. There is no mini-fridge in the rooms, and, in addition, the water in all the showers and taps is salty.

Partner

10/10

Exceptional

16 Apr 2026

Jorge De jesus

Buen hotel por su ubicacion ya que está a metros de la 5 avenida

4/10

Poor

01 Apr 2026

Ken

Severely dated, barely any hot water, water was salty and every faucet was decaying to wobbling on the pipes?? Do not lean on any railing as they are extremely rotten. The staff seem to try hard for what they have to work with. Our room was across the street in another totally resort. Hot tub pool was falling apart, cold and no jets. Same with hot tub at main pool. The pool did get sun for 4-5 hours at high time. This place needs a severe renovation to jump up to a three star

Family

6/10

Pleasant

03 Mar 2026

Jason

More like a hostel with a nicer outdoor pool area and courtyard. Room was clean but no soap, shampoo, bar fridge, face cloth and the safe was unusable as the lock was missing. Not sure if you had purchase or not as it wasn't mentioned at check-in.

Partner

4/10

Poor

23 Feb 2026

Giannaliz

…

8/10

Excellent

22 Feb 2026

Joanne

The rooms are nice and clean, i always get the same room and I love the balcony. Added bonus this year was soaps and bottled water

6/10

Pleasant

20 Feb 2026

Silvestre

Room

8/10

Excellent

26 Jan 2026

Emma

Leisure Family

2/10

Poor

10 Jan 2026

Hector

I had a terrible experience with this hotel, and when I asked for assistance from Expedia, rhe rep didn’t care. I arrived close to midnight, and the Hotel receptionist was busy with a report and took about 30 minutes to pay attention to us (no other people were waiting, just us). He was annoyed that we were waiting for him and gave us the worst possible room, in front of a busy street (noisy at night), on the 3rd floor with no elevator. We had to carry our luggage up the stairs, with no bellboy to help either. The water from the shower and faucet is from the sea (salt water), so no fresh water even to wash your face. No glasses, no table to put our stuff, rotten and private faucets and outlets (I attached pictures), mold on the walls. When I explained this to the Expedia rep, he only offered to talk to the hotel to get me a refund, but offer no solution or second accommodation, not even at a “higher price” that I would have gladly paid

Leisure Partner

2/10

Poor

26 Dec 2025

Jesus

Lots of non-working or damage amenities, including stairs, pool, jacuzzi etc. Very limited parking and most employees have an attitude with clients, saw a few people arguing with front desk.

Leisure Family

6/10

Pleasant

10 Nov 2025

Leonel

Excellent choice due to the convenience to walk around the most popular street in Playa del Carmen and offers a variety of choice to eat, walk, shop, and explore the area. It’s safe to walk around during the days and nights. Great choice! If you are looking to save a buck.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Irma Leticia

Excelente servicio
Recepción muy amable volveremos pronto ❤️

Family

10/10

Exceptional

03 Nov 2025

Irma Leticia

The staff was very helpful and kind.

Family

10/10

Exceptional

11 Oct 2025

SANDRA

The room was spacious and comfortable. Very very clean and lots of storage and plugs for my electronics. Shower worked well. Location is uber convenient. My room was across the street from the main building. The reclusiveness worked for me. Bed is very comfortable. Felt safe too!

Leisure Self

10/10

Exceptional

09 Oct 2025

Melanie

The room was clean and the staff was friendly and nice! The pool was well-kept and clean. The bar across the street blared their music SO loudly at night it’s hard to sleep.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Henri

Yes

8/10

Excellent

17 Sep 2025

Gwen

I have previously stayed at Tukan.
It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again.

Business_and_leisure Self

6/10

Pleasant

12 Aug 2025

Luz L.

At the beginning when we first arrived to our first room, the room was very hot because AC wasn’t working and smelled humid and moldy. It seems there was a leak from roof because there was water on the floor by bed. But they did a great job in changing our room to a better room. In that room AC was working and it smells better. There is no fridge or microwave. Breakfast buffet was good and staff were polite, friendly and helpful.

Leisure Family

8/10

Excellent

29 Jul 2025

YAMARIE L ROSA

La llave del cuarto la ponen en el brazalete, lo cual es buena idea, PERO lo MALO es que es a UNA SOLA persona p/c. Eso NO nos gustó porque fui con una amiga y ella dependía de mi para entrar al cuarto. Si se le quedaba algo, yo tenia que interrumpir lo mío para buscar lo de ella. :-( En lo demás, está bastante bien y buena ubicación.

Leisure Friends

6/10

Pleasant

12 Apr 2025

miguel

From the out side the property looks nice and it is in a great central location where you can walk to shops, restaurants, and excursion meeting points. Lots of mosquitos inside the rooms. We had to change rooms due to a water leak then in the new room the shower did not drain properly, the toilet would not fill up after flushing, and one of the AC units made loud clicking noises. We chose this hotel because of location and price. We booked several tours around the area and did not spend a lot of time at the hotel. The staff was helpful and attentive.

Leisure Family

6/10

Pleasant

08 Apr 2025

Juan

Needs upgrades.

Leisure

6/10

Pleasant

17 Mar 2025

Martin

Needs some updating too outdated it

Leisure Partner

8/10

Excellent

05 Mar 2025

Joanne

This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out

Leisure Self

10/10

Exceptional

14 Feb 2025

Janice Lynne

I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed.

Leisure Friends

10/10

Exceptional

01 Jan 2025

Christel

Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.

Leisure Self

8/10

Excellent

19 Dec 2024

Nerina

When open the water in the sink smells like drainage.

Leisure Family

8/10

Excellent

30 Oct 2024

Luis

Very Good stay

in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.

Friends_and_family Family

8/10

Excellent

12 Sep 2024

Liza

Great location for dinning and shopping options. Good price.

Leisure Family

10/10

Exceptional

04 Sep 2024

Gia

The people were kind, the price and location were excellent. I plan to travel a d stay there again .

Leisure Self

8/10

Excellent

10 Aug 2024

Edgar

Economic

O e4 night stay was good, just a little bit louder at night since us closer to a clubs

Friends_and_family Family

10/10

Exceptional

06 Aug 2024

luis alfonso

cada estancia es aun mejor que la anterior

Super agradable estancia, la habitacion que nos toco esta en excelentes condiciones, el aire acondicionado enfria tan bien que hasta da frio, la atencion del personal es simplemente magnifica, mucho mejor que anteriores estancias de años anteriores, la ubicacion pues inigualable, esta todo cerca y caminando, super, 5ta avenida, playa, restaurantes, etc.

Friends_and_family Family

2/10

Poor

17 Jul 2024

candelaria

Había muchos insectos en la habitación

Leisure Partner

4/10

Poor

30 Jun 2024

JUAN

Almohadas demasiado duras no se puede descansar no hay elevador nos toco la habitación en el tercer nivel y tuvimos que llevar el equipaje por las escaleras pedimos una habitación en planta baja y no nos quisieron cambiar

Leisure Partner

6/10

Pleasant

28 Jun 2024

Carlos

In General it was ok, water inside of the hotel it seems that is salty water.

Leisure Family_with_children

6/10

Pleasant

21 Jun 2024

Leiby

I didn't like that no microwave or fridge

Leisure Family_with_children

8/10

Excellent

06 Apr 2024

Erick

Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.

Leisure Family_with_children

2/10

Poor

03 Mar 2024

Nikki

The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning.

Leisure Family

10/10

Exceptional

24 Feb 2024

Joanne Florence

I like being right by 5th avenue

Leisure Self

8/10

Excellent

13 Feb 2024

Rebecca

Rene was an excellent asset. I'd say he was very good at running the hotel. The cleaning women were too, except they were a bit chatty when they convened. The young women in the registration/lobby were not very helpful and it appeared to pain them that they were interrupted...although they weren't working. Also, can I suggest that you 1) power wash the pool area later in the day, not at 7:00 a.m. and 2) provide a small refrigerator and coffee pot in every rooms.

Leisure Friends

6/10

Pleasant

19 Jan 2024

Martin

Close to the 5ta Avenue

4/10

Poor

17 Jan 2024

Roydon

Stayed at Tukan before covid and was treated well. Totally diferent this time around. Unresponsive and grummpy recepton. Wasted hours just to ty and get the TV to work. Toilet was junk and hotel ignored request to fix. Many noisy guests carrying on to all hours with no reponse from the hotel.

Leisure Partner

4/10

Poor

12 Jan 2024

Mireya

The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights.

Leisure Family

4/10

Poor

10 Jan 2024

WILBERTH

No fridge or microwave. Not assigned parking. Had to parking on the street. Poloce officer giving tickets when arriving just because parkingbin front is illegal.

Leisure Family

10/10

Exceptional

31 Dec 2023

Lloyd

The location is great. Its a little loud
..but you are so close to everything ...and so easy to find food ect

Leisure Friends

2/10

Poor

30 Aug 2023

Alffy

Yes you get what you pd for but you deserve better

The hotel is not even an all inclusive hotel for them to deny your friends to invite them into your room so you can all pre drink. They said it’s a policy but there is no where states that policy on their website.

The water smells sewage. I don’t habe hot water in my shower. Maintenance came to fix it and he said he will check something but never came back.

Pool is not open.

Self

10/10

Exceptional

15 Aug 2023

Carolina

Everything is closer all the stores clubs and restaurants

Leisure Family

2/10

Poor

12 Jul 2023

jose

A all the employees but the hotel needs maintenance, the pool was closed the whole time we where there they send you to a hotel across the street if you want to get in a pool the bathroom has little roaches and the water in the shower and sink is salt water so bring extra conditioner also if you paying all inclusive or just breakfast they'll send you across the street to The Ceiba restauran no ac and the food is not that good (really bad actually)at the end you get what you paid for if you planning to stay here I hope you read more comments no just this one then is up to you, they respond to all negative reviews with a generic comment

Leisure Family

10/10

Exceptional

10 May 2023

Luis

Parece un poco viejo el lugar, eso lo me gustó tanto.

4/10

Poor

14 Mar 2023

Honor

It’s very old and needs a complete upgrade

8/10

Excellent

11 Mar 2023

Heidi

This is a cute property and great for a short stay if you want to be on 5th Street but NOT near the LOUD clubs, etc. The staff was very nice and it was in a good area. The room was clean but the bathroom had a horrible smell. Probably a sewer issue, but its an inexpensive hotel in Playa so we dealt with it. I would definitely go back if I needed a place to stay for a few nights for not a lot of money.

Leisure Friends

10/10

Exceptional

22 Feb 2023

Miguel

Close to mall bars,beach,safe clean excellent service, all at walking distance. HIGHLY recommended, and good price.

Leisure Family

4/10

Poor

11 Feb 2023

Daisy

No working hot tubs

Leisure Family

4/10

Poor

16 Jan 2023

Mary Jo

The location is in the center of 5th Avenue, which is the hotel's best feature. There are only a few chairs around the pool, so sometimes hard to get one. The hot tub never worked. Upon check-in, someone had used my toilet and overflowed it onto the bathroom floor. Just gross. They sent someone to clean it. There was always a sewer smell and fruit flies every day. The lock on the sliding door was about to fall off and 3 lights in the room did not work. When I tried to tell the front desk several times, they nodded and walked away. There were also some public areas that they could have attended to instead of standing around talking. The top of the water cooler needed to be dusted off and the sofa in the lobby has a gaping hole in it. There were always tons of leaves outside my door each morning. I was in 305 and it was right by the cleaning room, so each morning, I was woken early by the cleaning people laughing and eating and slamming doors. The size of the property and the location are its best features, but they could make it so much more. I met many Canadians and they were not too impressed either. I did like the tropical atmosphere too, but on the last night, a roach scurried across my bedroom floor. Also, at check-in, they told me I owed $10, which was a different amount than what Expedia told me it would be. They didn't care even when I showed them the paper.

Leisure Self

8/10

Excellent

11 Jan 2023

Hector

Very Old with strong smell
Of humidity, water taste and smell bad

Leisure Family

8/10

Excellent

30 Dec 2022

rita

Amazing location

Leisure Family

4/10

Poor

29 Dec 2022

Julio Antonio

The hotel is very well located, but buffet breakfast is very bad

Leisure Family_with_children

10/10

Exceptional

04 Oct 2022

carlos

Great place to stay

Leisure Self

8/10

Excellent

27 Sep 2022

Miguel

La propiedad está en la 5ta. Avenida y cerca de la playa.

Leisure Partner

2/10

Poor

26 Jun 2022

maria

Pictures from the website are very different from the actual location. In the bathroom in particular the tiles and Faucet lever are the worse they are rusting and look like they have mold. Once you get to the hotel they try to make you spend more on either other amenities or the room itself.

Leisure Family

6/10

Pleasant

19 Jun 2022

Sheyla

Needs fridge, bigger pool, better parking

Leisure Family_with_children

10/10

Exceptional

08 May 2022

Richard

Excellent location, clean room, responsive front desk and housekeeping staff with a friendly and positive attitude. I was a bit apprehensive after reading some very negative reviews online, however this experience reminds me that frustrated people are more likely to post a negative review than those, like myself who were pleasantly surprised with both the facility and the staff. Thank you!

Leisure Friends

6/10

Pleasant

05 May 2022

Lester

Nice hotel, friendly staff, centrally located.

Leisure Family

6/10

Pleasant

22 Apr 2022

Robert

I did not like the security guy with the lazy eye there. He was very rude. Also the bracelets for the hotel are annoying and unfashionable. The place needs a severe update. It looks like it was built in the 50s and never remodeled. The restaurant across the street that is part of the hotel is expensive. Especially the beer, 2 beers for 160 pesos when you can walk 1 to 2 minutes to 7 11 and get a 6 pack for 120 pesos

Leisure Self

4/10

Poor

04 Apr 2022

kate

Nothing on this property nothing at all

2/10

Poor

25 Mar 2022

Francisco Xavier Inzunza

The water

Family

10/10

Exceptional

21 Mar 2022

Verified traveler

Great location, simple hotel in need of renovation

Location! Is the best part of this hotel!! We had a nice stay. The hotel room we got had two rooms, cold ac, hot water and Netflix on both televisions. Hotel room is basic, does not have phone if you need towels you need to go to the reception, which was not a problem to us since hotel is small. We spent most of the time out of the hotel. Staff was friendly, willing to help. The hotel does need a renovation, but rooms are clean and good to rest. I left my wedding ring, and call the hotel they did find it!!!! Overall not as bad as I expected, based on other reviews I saw.

Friends_and_family Family

6/10

Pleasant

18 Mar 2022

Pedro Castillo

All inclusive is not worth it, first room was a mess. The shower didn’t work and the TV didn’t work as well. We got the breakfast and it was the same items every day, and the food was meh. They wanted you to wear a wristband everyday for the time duration of your stay and if you lose it they may “charge” extra.

Besides that the hotel was decent, it’s located near a nice place in Playa Del Carmen. The rooms when done right were not that bad for the price and there’s a lot to explore around. Very few parking spots however.

Leisure Family_with_children

4/10

Poor

17 Mar 2022

Everardo

Location is good, the property is horrible

Leisure Family

6/10

Pleasant

05 Feb 2022

Tiago

Hotel muito bonito e bem localizado logo na esquina da 5a avenida que concentra maior parte das atividades da praia. Na mesma quadra é possível encontrar 7 Eleven e Oxxo (lojas estilo mercado/conveniência), casa de câmbio e restaurantes diversos.
O quarto e varanda bastante espaços os e confortáveis assim como a cama. O hotel deixa a desejar em alguns pontos bem importantes. A pressão da água no chuveiro é muito fraca, a entrada para nossa apto era externa (direto para rua) e nem sempre havia segurança no local (apesar de tudo parecer seguro isso nos gerou questionamento), as toalhas de baixíssima qualidade (daquelas que machucam a pele de tão secas) e nem sempre eram trocadas mesmo seguindo as instruções do local para deixá-las e, por fim, a ausência de frigobar na habitação.

2/10

Poor

25 Jan 2022

Sandra

Place is not at all clean had huge cockroaches in our room the first night we checked in.

Leisure Partner

8/10

Excellent

06 Jan 2022

Clint

Great location!

Great location close to all 5th ave has to offer.

Self

8/10

Excellent

04 Jan 2022

Darek

I am puzzled by some poor reviews here.. this is a 3.5 star hotel, not a 5 star. If you don't like rusty drains, you should see the other 3 or 3.5 star hotels here. I've seen loose electrical wiring, missing appliances, plumbing backing up.. none of that at Tukan. It is a beautiful complex with 5 star service, very nice rooms, cable and Netflix with a router for every room, great location that is still shielded from the night noise of 5th Ave.

Some negatives:
- doors do not quiet close.. you have to slam it so you hear slamming doors through the day
- I came in high season so I paid a 5 star price. Normally this is a great value

Leisure Partner

8/10

Excellent

12 Dec 2021

Gregory

Excellent location and friendly staff.

Business_and_leisure Self

6/10

Pleasant

05 Nov 2021

Verified traveler

You get what you pay for I guess, shower floor was nasty, sink fixture was rusty, none of this is cleaning ladies fault she was excellent, the sliding glass door that lest outbto the pool was broken and has been broken for some time so we had to walk all the way around the building to get to the pool also it took 4 days to get a safe key

Partner

4/10

Poor

18 Oct 2021

cesar

The place is next to the 5th av in Playa del carmen but the hotel best days are in the past. I didnt have water for one day and the stuff told me to wait until tomorrow instead of change me the room.

Leisure Partner

2/10

Poor

10 Jul 2021

Verified traveler

Expédia made us pay for a room with breakfast included but there was no breakfast!

Leisure Family

2/10

Poor

28 Jun 2021

Verified traveler

No hot water to shower. Water tasted gross when brushing teeth had a gross flavor. The wost part was the smell in the restroom it smelled like sewer. We went to get towels because in my kids room they only had 2 and i have 3 kids they told us they didn't have anymore so they had to share a wet towel never staying their again. They gave us the wrong ac control the employee said he would be back in 10 minutes 2 hours past he never came back so i had to send my son to ask

Leisure Family

2/10

Poor

27 Jun 2021

Verified traveler

It was a family vacation of 3 adults and 4 teenagers. Hotel was \"ok\"...yet not satisfied with it overall. Where do I start. When you look at the hotel pics online much prettier and elegant it no where near what we were given once arrived. 3 rooms...one of which had no water..no towels and of course no AC. Requested someone to come to assist with the AC yet no one arrived on a timely fashion. Other room had no AC yet had mold. Main room was ok. Showers where's horrible had mold and just not what their website has.i also understand that the main reason they do that is to get people to book with them.
Additional TAX $ was charged at the front desk on top of what was booked initially. Like Really? No...never will I ever stay or recommend this hotel again to anyone. Wristband, keys and 3 remotes were REQUIRED to be turned back in and if.any were lost we were responsible to pay $300-$900 pesos for one remote. Seems a little ridiculous. The only thing that was ok was that were were allowed in the pool til 8pm yet no one said anything to us or anyone that stayed past 8pm. Yet 12am were required to be in our rooms. We're not allowed to be out in the pool drinking or not....you were told to go.

DO NOT Book this hotel.

Leisure Family

8/10

Excellent

04 Jun 2021

Verified traveler

Close to the the main Avenue and the beach not to far from. Great location

Leisure Partner

10/10

Exceptional

01 May 2021

Verified traveler

The hotel is in walking distance to the beach, restaurants, bars , very good location and parking is available, our room was at the very top, very spacious , nice & always kept very clean, thanks Mrs. Rebecca...all staff was kind, there are no elevators but to me that was ok, and a bit noisy in the weekend but again didn't bother me, people are just having thier fun 😀. FYI...It doesn't have a mini fridge, iron, coffee in room but for the price its still ok.

Leisure Partner

8/10

Excellent

22 Mar 2021

Verified traveler

Good place to stay in good breakfast good views right next to shopping centers and bars and restaurants

Business_and_leisure Self

10/10

Exceptional

17 Feb 2021

Verified traveler

El personal excelente, muy buena ubicación y varias opciones de alimento y entretenimiento cerca

Leisure Family

8/10

Excellent

08 Feb 2021

Verified traveler

Muy centrico, sobre la misma 5ta avenida, excelente ubicación. Vale la pena. Recomendable

Leisure Family

2/10

Poor

09 Jan 2021

Verified traveler

Nothing like the photos. It was really bad. Spiders and cockroaches in the room! AC did not work. Terrible hotel!

Friends_and_family Friends

2/10

Poor

31 Dec 2020

Verified traveler

the hotel is old, rooms are outdated with a funny smell, the toilet seemed either was used or cleaned long time ago. The receptionist was not friendly. And to make matters worse i think we left a tablet and have not been able to get in touch with them to verify if was left in the room. The only plus is tha they have great location, thats it

4/10

Poor

21 Dec 2020

Kathrine

NOT Pet Friendly

I booked this online because it said pet friendly. When I was walking up with my small chihuahua, they said I had to leave her outside. I asked why? .... They said the hotel is not pet friendly. I showed the internet post from their hotel website and they looked at me like I was speaking a foreign language and just said sorry no pets.

Business

8/10

Excellent

20 Oct 2020

Raymond

central location, budget but upscale

Nice place, great location. I stayed in the upper tier room, so the nice big swimming pool in photos was in another building about a block away. There are several buildings. The one where I stayed had a smaller but nice pool area and decent fitness room.

Overall, would recommend this place. Not a big fan of the plastic bracelets the nicer hotels have you wear during your stay. Understandable that it helps staff identify guests, but the tourist touts seem to target you a little more.

No elevator, and I was on the third floor, so lots of steps each days. Good workout, but tough if you have lots of luggage or dive gear. You can request a mini fridge.

Self

8/10

Excellent

20 Oct 2020

Raymond

Great location, comfortable

This was my favorite places to stay in Playa del Carmen, the location is really good. Part of the hotel was closed during my stay. I stayed in the upgrade room by their Aspira partner hotel so the big pool in photos was in a different building a block away. There was a smaller pool and a nice little fitness center.

Overall, this was a really comfortable room, great AC, great water pressure. I liked that didn't have to walk through the lobby to get to my room. Electronic key cards.

Didn't really like the plastic bracelet you wear. Many nice hotels have these, and I know it helps hotel staff identify that you are a guest, but it also makes you a little more of a tout target while on walking street.

Huge balcony was nice. My only complaint was that I was on the third floor, which was not easy for lugging my dive gear up and down. You may need to request a mini fridge.

Self

2/10

Poor

15 Sep 2020

Alainleon

Don’t go. Not good. Staff try to still money from me. Because the hotel brazaletes. Crazy. Never going back

Leisure Partner

6/10

Pleasant

06 Sep 2020

JULIO ANDRES

OK if not looking for excellent service

It was ok for the price but had a lot of improvement with the AC, one day there was no water to shower and at this time is under renovation has NO lobby and no where in the site states that for you to be aware

Partner

10/10

Exceptional

31 Jul 2020

FernandoCamara

I was assigned a double bedroom suite, it was more than excellent. Very pleasead!

Leisure Family_with_children

4/10

Poor

26 Jul 2020

Kathy

At check-in, the clerk added \"cleaning fee\" of $26 CASH, did not want it on credit card. That made me uneasy right off the bat. No elevator, and sliding glass door to balcony would not lock.

Leisure Self

6/10

Pleasant

09 Jul 2020

CARLOS

Different hotel that we paid

The hotel that we paid for was closed. We had to asked the people on the streets what happened to it as it didn't have any information of what to do. I thought we were scammed. After walking around for 10 minutes somebody told us that their office was a block away and it was closed as well. Someone approached us across the street and told us that they were closed and guest were going to stay in the hotel across the street which had a total different name. How we were supposed to know???? No email, no sign in the hotel, nothing

Friends_and_family Friends

6/10

Pleasant

08 Mar 2020

Mando

Liked all the hanging plant and greenery. Accommodations were large and spacious

Leisure Partner

8/10

Excellent

26 Feb 2020

Verified traveler

Staff amazing. Location perfect: close to everything. Decent hotel price with breakfast. Bathroom old with some mold & rusty pipes.

Leisure Family

2/10

Poor

14 Feb 2020

W. Chris

Ripped off and defrauded by the Tukan

An all inclusive package was purchased for 1 day while there. We were quoted $51 US per person for one day. When reviewed on credit card statement, approx $153.46 US was charged per person for one day. When this was discussed at the front desk, I was told I was charged correctly. I feel extremely ripped off here and do not recommend anyone staying there.

Partner