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The Carmen Hotel - Ocean Front

Riviera Maya / Playa del Carmen · Mexico

Calle 8 Nte 876, CentroView location

8.2/10Excellent891 Reviews
Cleanliness8.6/108.6
Service8.4/108.4
Comfort8.8/108.8
Condition8.0/108.0
Location10.0/1010.0
Neighborhood9.6/109.6
Amenities7.8/107.8
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  • Golf hotels
  • Beach hotels
  • Adults Only
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Carmen Hotel - Ocean Front

THE CARMEN HOTEL is an award winning beachfront boutique hotel for adults only located in the heart of Playa del Carmen and only a few steps away from the World Famous 5th ave. with world class shopping, outstanding restaurants and some of the best bars and nightclubs anywhere.

We offer 37 unique designed suites and a rooftop sky bar infinity pool. If you are hungry our SANDBAR Beach House with its international cuisine is a must. Thirsty? try our DECK5, the only rooftop Skybar and Pool -5- stories above the beach in Playa del Carmen.

With its changing entertainment program of DJs and live bands, it is the perfect place to catch some sun during the day or share a memorable evening with friends. Best rooftop in Playa!

Read more about this hotelShow less

With a stay at The Carmen Hotel - Ocean Front in Playa del Carmen (Downtown Playa del Carmen), you'll be a 4-minute walk from Quinta Avenida and 9 minutes by foot from Playa del Carmen Main Beach.

This luxury hotel is 0.6 mi (1 km) from Playacar Beach and 0.6 mi (1 km) from Playa del Carmen Maritime Terminal. Stay in one of 37 guestrooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Featured amenities include a 24-hour front desk, luggage storage, and an elevator.

Popular amenities

Free WiFi
Dining services
Concierge
Beach services
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby No cribs (infant beds) available Minimum guest age is 18 By ocean Noise-free rooms not guaranteed Caters to adults only Professional property host/manager Pets not allowed Service animals are allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: MXN 58.66 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Guests under 18 years old are not permitted at this adults-only property.
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • Guests can access their rooms with a mobile device.
  • Special Instructions
    If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately MXN 280 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Central Square 0.1 km / 0.1 mi
Riviera Gran Casino 0.2 km / 0.1 mi
Mercado Playa del Carmen 0.2 km / 0.2 mi
Calle 12 0.3 km / 0.2 mi
3D Museum of Wonders 0.3 km / 0.2 mi
Chabad Playa del Carmen 0.3 km / 0.2 mi
Quinta Avenida 0.3 km / 0.2 mi
Frida Kahlo Museum 0.4 km / 0.2 mi
Nuestra Senora del Carmen Catholic Church 0.4 km / 0.2 mi
Playa del Carmen Lighthouse 0.6 km / 0.3 mi
Calle Corazón 0.6 km / 0.4 mi
Quinta Alegría Shopping Mall 0.7 km / 0.4 mi
Playa del Carmen Main Beach 0.8 km / 0.5 mi
Founders Park 0.8 km / 0.5 mi
Plaza Paraiso 0.9 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2016
  • Total number of rooms: 37
  • Number of floors (main building): 3
  • Twin rooms: 2
  • Double rooms: 2
  • Suites: 2
  • Triple rooms: 2
  • Quadruple rooms: 2
  • Accessible rooms: 2
  • hotel
  • American Express
  • MasterCard
Show 57 more facilities & services
  • Visa
  • Visa Electrón
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Beach
  • Golf course
  • Entertainment Area
  • Small pets allowed (under 5 kg)Extra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Car hireExtra charge
  • Transfer serviceExtra charge
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Terrace
  • Concierge
  • Sun terrace
  • Luggage room
  • Private pool: 1
  • Private beach area
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant: 2
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Swim-up bar
  • Breakfast room
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Continental breakfast
  • Snacks
  • Only Adults
  • LGTBIQ friendly
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 17
  • DivingExtra charge
  • GolfExtra charge
  • Paddle tennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE CITY VIEWSUITE • CITY VIEWSUI.CV

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE SEA VIEWSUITE • DELUXE SEA VIEWSUI.DX-VM

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE DELUXE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PARTIAL OCEAN VIEWSUITE • PARTIAL OCEAN VIEW • 1 Bedroom • 34 m²SUI.PO-1
    SUITE PARTIAL OCEAN VIEWPhoto unavailable7 photos

    The Carmen Hotel - Ocean Front

    SUITE PARTIAL OCEAN VIEW

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    PARTIAL OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PO-1

    Room amenities

    • Housekeeping
    • Bathroom: 1
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Outdoor swimming pool
    • Smoke detector
    • Balcony
    • Wi-fi
    • Wake-up service
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Plug adaptor

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN VIEW KING BEDSUITE • OCEAN VIEW KING BEDSUI.KG-OV

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE OCEAN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BEDSUI.KG-SU

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SEA VIEWSINGLE • SEA VIEWSGL.VM

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SINGLE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRANDSUITE • GRAND • 1 BedroomSUI.GD

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD

    Room amenities

    • Mini fridge
    • Private Beach Area
    • Outdoor swimming pool
    • Housekeeping
    • Smoke detector
    • Plug adaptor
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • 220V power supply
    • Wake-up service
    • Wi-fi
    • Balcony
    • Living room: 1
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Bathroom: 1
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUM SEA VIEWSUITE • PREMIUM SEA VIEW • 1 Bedroom • 71 m²SUI.PI-VM
    SUITE PREMIUM SEA VIEWPhoto unavailable6 photos

    The Carmen Hotel - Ocean Front

    SUITE PREMIUM SEA VIEW

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    71 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    PREMIUM SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PI-VM

    Room amenities

    • Bathroom: 1
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Terrace
    • Wi-fi
    • Wake-up service
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Plug adaptor
    • Smoke detector
    • Housekeeping
    • Outdoor swimming pool
    • Private Beach Area

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE ONE BEDSUITE • DELUXE ONE BEDSUI.1B-DX

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE DELUXE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PARTIAL SEA VIEWRoom • PARTIAL SEA VIEWROO.PS

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    Room PARTIAL SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PARTIAL SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRAND WITH VIEWSSUITE • GRAND WITH VIEWSSUI.GD-WV

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE GRAND WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUMSUITE • PREMIUM • 1 Bedroom • 60 m²SUI.PI-1
    SUITE PREMIUMPhoto unavailable3 photos

    The Carmen Hotel - Ocean Front

    SUITE PREMIUM

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    60 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PI-1

    Room amenities

    • Bathroom: 1
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Balcony
    • Wi-fi
    • Wake-up service
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Plug adaptor
    • Smoke detector
    • Housekeeping
    • Outdoor swimming pool
    • Private Beach Area

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SEA FRONTSUITE • SEA FRONTSUI.SF

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE SEA FRONT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SEA FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SF

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE OCEAN VIEWSUITE • DELUXE OCEAN VIEWSUI.DX-OV

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE DELUXE OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SIDE SEA VIEWSUITE • SIDE SEA VIEWSUI.SS

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE SIDE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SIDE SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN FRONTSUITE • OCEAN FRONT • 1 Bedroom • 32 m²SUI.OF-1
    SUITE OCEAN FRONTPhoto unavailable7 photos

    The Carmen Hotel - Ocean Front

    SUITE OCEAN FRONT

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    OCEAN FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.OF-1

    Room amenities

    • Balcony
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom: 1
    • Safe
    • Individually adjustable air conditioning
    • Wi-fi
    • Wake-up service
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Fan
    • Smoke detector
    • Housekeeping
    • Outdoor swimming pool
    • Private Beach Area

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SIDE SEA VIEWSINGLE • SIDE SEA VIEWSGL.SS

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SINGLE SIDE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SIDE SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDSDBL.2Q-DX

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    DOUBLE DELUXE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXE TWO BEDSSINGLE • DELUXE TWO BEDSSGL.2B-DX

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SINGLE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CITY VIEWSINGLE • CITY VIEWSGL.CV

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SINGLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE LUXURYSUITE • LUXURYSUI.LX

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUMSUITE • PREMIUMSUI.PI

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PARTIAL SEA VIEWSUITE • PARTIAL SEA VIEWSUI.PS

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE PARTIAL SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PARTIAL SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PARTIAL OCEAN VIEWSUITE • PARTIAL OCEAN VIEW • 1 Bedroom • 34 m²SUI.PO-3
    SUITE PARTIAL OCEAN VIEWPhoto unavailable6 photos

    The Carmen Hotel - Ocean Front

    SUITE PARTIAL OCEAN VIEW

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 0
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    PARTIAL OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PO-3

    Room amenities

    • Private Beach Area
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom: 1
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Balcony
    • Wi-fi
    • Wake-up service
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Smoke detector
    • Housekeeping
    • Outdoor swimming pool

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH VIEWSSUITE • WITH VIEWSSUI.WV

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE CITY VIEWSUITE • DELUXE CITY VIEWSUI.CV-DX

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS WITH VIEWSSUITE • TWO QUEEN BEDS WITH VIEWSSUI.2Q-WV

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE TWO QUEEN BEDS WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRANDSUITE • GRANDSUI.GD-2

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SEA VIEWSUITE • SEA VIEWSUI.VM

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE TWO BEDSRoom • DELUXE TWO BEDSROO.2B-DX

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    Room DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRANDSUITE • GRAND • 1 Bedroom • 50 m²SUI.GD-1
    SUITE GRANDPhoto unavailable10 photos

    The Carmen Hotel - Ocean Front

    SUITE GRAND

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD-1

    Room amenities

    • Ironing set
    • Private Beach Area
    • Outdoor swimming pool
    • Housekeeping
    • Smoke detector
    • Plug adaptor
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Wake-up service
    • Wi-fi
    • Balcony
    • Safe
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Mini fridge
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom: 1

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUM OCEAN VIEWSUITE • PREMIUM OCEAN VIEWSUI.OV-PI

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE PREMIUM OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIUM OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.OV-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PARTIAL OCEAN VIEWRoom • PARTIAL OCEAN VIEWROO.PO

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    Room PARTIAL OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PARTIAL OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SIDE SEA VIEWRoom • SIDE SEA VIEWROO.SS

    Photos are not available for this room type.

    The Carmen Hotel - Ocean Front

    Room SIDE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SIDE SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Carmen Hotel - Ocean Front

8.2
Excellent
891 Reviews
Cleanliness
8.6 /10
Service
8.4 /10
Comfort
8.8 /10
Condition
8.0 /10
Location
10.0 /10
Neighborhood
9.6 /10
Amenities
7.8 /10
100 reviews shown
10/10
Exceptional
30 Jul 2026
Anyla
8.5 out of 10, cheap I would come back
6/10
Pleasant
29 Jul 2026
Sharika
Very OUTDATED!!! Hot tubs don’t work! Shower head old and rusty and no one knows English! Not to mention people walk up to you, begging for money while you’re outside eating trying to enjoy the beach water!

The staff don’t know English and they will cheat you out of your food so check your order and the prices. You will order one thing and they’ll give you half of what you ordered and charge you the same price and act like they don’t understand.
6/10
Pleasant
28 Jul 2026
VICTORIA
It was ok but nothing really stood out.
4/10
Poor
23 Jul 2026
Raquel
They advertise airpot shuttle and that is not true, when I checked in they didn’t inform me of the breakfast special and everything there is expensive. The beach area was very small and water was brownish. The location ia good near lots of places you can go nearby. The pool area its cool with a nice view
10/10
Exceptional
20 Jul 2026
gustavo
Una ubicación genial a pasos de lo que quieras comprar comida ,la quinta Avenida, discotecas
Partner
8/10
Excellent
20 Jul 2026
Gregory
Very nice hotel. Great location.
Friends
8/10
Excellent
09 Jul 2026
Beatriz
Location was great walking distance to 5th Ave lots of restaurants nearby Ery clean room
Partner
10/10
Exceptional
07 Jul 2026
cappuccino
I lovee it
Partner
10/10
Exceptional
07 Jul 2026
Damilola
Very comfortable bed and clean room. Big balcony with a nice ocean front view. Beautiful roof top bar.
Partner
10/10
Exceptional
28 Jun 2026
Lillian
Love it. Will be back next year!
Partner
10/10
Exceptional
27 Jun 2026
DaMarra
I like that the hotel was right by the ocean and had a rooftop with a swimming pool and bar looking over the ocean. It also had an amazing steakhouse restaurant. My room was amazing and eccentric in a great way! I've never seen a hotel room like it! It looked like the inside of an expensive spaceship! I felt so comfortable and at home at this hotel/ inside my room. Everything you could ask for right in this hotel. Highly recommended and the price is phenomenal.
Family_with_children
8/10
Excellent
23 Jun 2026
Donnese
The room was spacious and clean but the set up of the bathroom sink causes a lot of excess water to spill onto the counter. The AC and ceiling fan were excellent until the power went out for 4 hours on one day with no explanation or ETA. The passion fruit margaritas and fresh guacamole were the highlights. The seaweed made it completely impossible to access the sand behind the so called beachfront hotel.
4/10
Poor
21 Jun 2026
Vladimir
Beat up but still a nice hotel. If you are booking an oceanfront room be prepared to have a loud music from the beach the whole day, you can rest only after 9 pm.
The airport shuttle provided by the hotel is a scam,they will call you a regular taxi and you will pay for it 1300 pesos.
Bright side: delicious breakfast (the breakfast burrito is the winner) and the AC is very good. I won’t come back.
Self
10/10
Exceptional
18 Jun 2026
Chris
Amazing hotel right on the beach. The Sargassum was everywhere but that is nothing that could be avoided. The pool on the rooftop was excellent and great view of the ocean. The rooms in this hotel are amazing. They were very clean and very spacious. Beds in the Carmen are so comfortable. Staff at the front desk, Arthur was so helpful and friendly. The restaurant attached had awesome food and our waiter Cris was amazing. Definitely going to book this hotel on all future trips to Playa Del Carmen!! 5 stars all the way around!! Well done Carmen Ocean Front Hotel!!!
Partner
6/10
Pleasant
14 Jun 2026
Guy
It would have been 5 stars across the board but we checked out after the first day because the Sargassum seaweed on the beach was so bad you could not use the beach and the smell was sickening. This is no fault of the hotel, but when we checked out after the first night, the management charged me for two extra nights for leaving early. This is just bad business. I had only made the reservation the day before we arrived so they did not loose any opportunity due to my cancelation, that coupled with the fact that the resort was nowhere near full, leads me to believe they just wanted to take advantage. The hotel is nice as is the staff, and we have stayed here before so I thought nothing of prepaying for the entire week. I won't make that mistake again. I highly recommend if you are going to stay here, do not prepay. I was in the restaurant and hospitality business my whole life, I learned early on never to penalize my customers for their dissatisfaction regardless of where the blame falls. i.e. I would not be writing this scathing review had the management been more concerned about my wife and I having a nice vacation rather than a few hundred dollars.
Family
8/10
Excellent
12 Jun 2026
Tiffany
I loved the room the staff was great location was great only thing is the hot tub on the balcony did not have hot water which was disappointing oh and when it rains the water comes in the room
Friends
10/10
Exceptional
28 May 2026
Carlos Jose Torres
Everything was amazing. All the restaurants and shops were really close by. The ocean view was another level and the roof top super nice. Very safe and everything in the room was spacious
Self
10/10
Exceptional
21 May 2026
Griselda
Muy bien todo, el personal muy atento, muy buena ubicación. muy recomendable.
Family_with_children
10/10
Exceptional
10 May 2026
Monika
This was my second stay at The Carmen Hotel in Playa del Carmen, and I absolutely loved it just as much as the first time. The location is perfect — steps from the ocean and walking distance to 5th Avenue, restaurants, shops, and nearby resorts.

The staff here is truly amazing. Everyone at the front desk, housekeeping, rooftop bar, and coffee shop was so kind, welcoming, and helpful. Even though I don’t speak Spanish, communication was always easy and everyone went above and beyond to make our stay fun and comfortable.

The rooftop bar has such a great atmosphere, delicious drinks, and an amazing staff. The breakfast included with our room was phenomenal, and honestly some of the best hotel food I’ve had.

We stayed in the Owner’s Suite and highly recommend it. The suite was spacious, very clean, and had incredible wraparound balcony views. The beds were super comfortable, and having the mini fridge, coffee supplies, and plenty of closet space made everything so convenient.

Overall, this hotel has everything — amazing people, excellent food, beautiful rooms, and the perfect location. I already can’t wait to come back again!
Friends
8/10
Excellent
07 May 2026
Denise
Wonderful, new, hotel on the beach, great staff. food and drink prices were a little high, and you can’t go in the water because of the seaweed but that’s the location. Everything is upgraded and new and clean, great room, wonderful balcony, and they even have a coffee machine in the rooms which a lot don’t.
Self
10/10
Exceptional
04 May 2026
roderick
Amazing stay
Partner
10/10
Exceptional
14 Apr 2026
Alvidri
Nice beach front location.
Friends
8/10
Excellent
03 Apr 2026
Lyne
We were there for 10 d’autre days
The staff was really nice and friendly
Cleaning was fine
They don’t have facecloth so bring your own
There is a very bad smell coming out of the shower drain so we had to put a wet towel on the drain and it helped
There is 4 choices for breakfast and we asked for pastries a couple of times
Being in the city you are close to many restaurants for other options
Walmart is 10 minutes walk so you can have more options in your fridge (food drinks and alcohol)
Being a small hotel makes it a nice and quiet place and not too crowded
The room was beautiful
The roof top has amazing view and very nice staff but it needs some tlc
No long chairs at the pool or beach but you can rent spots nearby
The beach is very rocky so you need water shoes
The prices are high but you’re on vacation
I would go back there!
Partner
10/10
Exceptional
18 Mar 2026
Lexis
Great location and staff was so nice and helpful! Is a Party location next to the beach. If you want a quiet room ask for a room away from the street. The restaurant was great with great food next to the beach. Rooms were clean and spacious just as shown in their pictures. Is a great hotel if you want to be next to the busy downtown area. Walking distance to the ADO bus and Walmart.
Self
10/10
Exceptional
17 Mar 2026
Dishant
Clean room , Some staff dont speak English. Airport shuttle don't available. Ocean view is perfect .
Partner
4/10
Poor
15 Mar 2026
Rachel
Did not know cars were not allowed to the front door. The police will take your license plate. Be aware. No doorman with luggage assistance, be prepared to carry your own luggage. Room was outdated for an ocean front property in my opinion. Showerhead was inoperative and toilet was nearly inop as well. Next door was a nightclub with music blaring over television and continued till 2am. No sleep whatsoever. Breakfast is provided at extra cost and is extremely limited with 4 options. Cleaning staff cleaned our room and turned off air condition. Came back late at night with 80 degrees plus humidity after a long hot day at amusement park. Rented a parking space for 3 days 70 US dollars, had to walk 4 large suitcases 4 blocks uphill because no cars permitted as stated above. Local police booted car after parking in business lot not identifying payments will be required. Traveled for ease of access for the Xcaret parks but will stay in Cancun and bus in next time.
Friends_and_family Family
6/10
Pleasant
11 Mar 2026
Cynthia
The price was fair for the location on 5th Avenue and right in front of the ocean. The hotel is clean and the bed was comfortable, but the property clearly needs renovation. The toilet area felt very small and somewhat claustrophobic.

There is also noise at night from nearby restaurants and music from the surrounding area. I personally sleep deeply, so it didn’t bother me, but light sleepers might find it an issue.

Overall, it’s a reasonable option for a short stay if you want an affordable beachfront place in a very central area.
Family
8/10
Excellent
03 Mar 2026
dan
The ocean was barely visible.
The pool was too small to swim lenghts
Self
10/10
Exceptional
25 Feb 2026
Kendall
The staff was friendly, great location
Friends_and_family Friends
4/10
Poor
25 Feb 2026
Luis
People at the check in were not very well trained. They are not up to date with guest using their credit card, not willing to call to verbally verify when their machine does not approve the card. This is a common practice in any respectable hotel. Not very friendly. The sheets were never changed during 8 days. Location great but lousy service. Be aware.
Friends
2/10
Poor
21 Feb 2026
ARTEMIA
Service was the worse in restaurant and front desk. My first day arriving. My welcome was my room number no instructions on where the restaurant and pool was no wi fi password was given.
Self
6/10
Pleasant
15 Feb 2026
Elizabeth
They had construction going on during our stay. The floors in lobby were being replaced, which is disappointing because the old floors looked and suited the aesthetic better. So the constant noise and tape and dust was a bit overwhelming.
We couldn’t even enjoy the restaurant next door due to the constant noise through the day.
The staff were very friendly and helpful. The food and drinks at the rooftop were surprisingly delicious. The passion fruit margaritas and salmon were *chefs kiss*.
However, the pool was super cold, didn’t even get in almost wish it was heated but the weather wasn’t too hot.
10/10
Exceptional
10 Feb 2026
Alina
Very clean. Very friendly and a really nice place in general. Enjoyed my stay & would recommend
6/10
Pleasant
09 Feb 2026
Deborah
The room was cool but definitely had some issues. For example the paint was peeling, the sofa broke, the shower knob was weak and pulled out of the wall.

One of the elevators was broken, but we were on the 2nd floor so we walked the majority of the time.

JP (Juan Pablo) was great as was the blond at the beach bar, but Armando at the beach bar was HORRIBLE. The rooftop bar and pool were also very cool, but the pool was freezing cold and the drinks were ridiculously expensive. And in the future I most definitely won’t pay the extra money I spent to stay here since the beach bar was open as was the rooftop pool and bar. Anyone can go!

The music was super loud since they put us in a room next to the MUZA, and btw, that MUZA balcony was disgusting and sadly we had to look at it when we sat outside and played cards.

They also decided to redo the reception area floors when we were there so that was another minus. The Lucia a hotel uses the same reception desk and it less money AND has a better beach bar and beach chairs. All of the Carmen hotel beach chairs were broken.
Leisure Partner
4/10
Poor
07 Feb 2026
Natallia
The hotel front desk staff were incredibly rude. The room smelled of mold and had cockroaches, the bedside lamps had broken light bulbs, and the towels were very old and stained.
The hotel is located right next to a bar that plays very loud music until 4 am, so it's very noisy and impossible to sleep.
Repair work is being carried out on the floor in the lobby. I do not recommend this hotel.
Family
6/10
Pleasant
31 Jan 2026
Elvia
The staff was absolutely amazing? However the room itself could use some updates and better cleaning. The balcony had a Jacuzzi however, the Jacuzzi did not have hot water. The balcony could’ve actually had better cleaning as well.
6/10
Pleasant
28 Jan 2026
Gary
Start with the good. Hotel is right on the beach. There is a good beach club attached and food. Amazing views from the top floor bar area. Room designs are fun and balcony is nice. Front desk staff was quick to address any issues. Meena was wonderful. Unfortunately, the hotel is located next to open air night clubs that play extremely loud music until 4 am every night which is a big issue all along 5th Ave. Your room just thumps all night so don't plan on sleeping or bring ear plugs and headphones. We tried moving rooms but there was no availability and they said it wouldn't make much difference anyway. Toilet poorly flushes and sometimes not at all. You also are not allowed to flush any toilet paper. yuck! The hotel, in it's prime was probably top notch and a big effort was put into the design, but it's a bit tired and needs some TLC. Cleaning staff did a nice job with cleanliness in our room. We tried toughing it out but after 4 nights we had to check out early due to the noise and their supposed to refund us the remaining nights, so we'll see if that happens. If you don't mind not being able to sleep and the few other items I mentioned it's a good value. It really is too bad for hotel owners and guests that nothing can apparently be done with all these nightclubs near 5th ave. playing crazy loud music and no one is even in them most the time!
Leisure Partner
10/10
Exceptional
26 Jan 2026
Neil
Nice chill place.
Leisure
8/10
Excellent
21 Jan 2026
Rafael
I loved the modern vibe and the great pool. The location is excellent, and overall it’s a fantastic stay. The only small improvement I’d suggest is updating the beach club lounge chairs, as they’re a bit worn, and possibly adding a parking partnership with a nearby parking lot.
2/10
Poor
17 Jan 2026
Helga
Although staff members in general were nice there was one receptionist by the name Mina who not only wasn't nice to us but we felt being treated by her differently. We were the only one being told that the check out would be 11 oclock despite our clear written time of 12 pm. Whenn we indicated that she was very nasty about it. Also when stating the rules, she was very intimidating. We didn't see this treatment with other customers while waiting. We really believe thisvwas a result of us being minarity group. The other receptionist was very nice and even told Mina in spanish that check out was 12. Other staff members were nice.
8/10
Excellent
16 Jan 2026
Hayden
Room was clean, missing a bathroom mirror. Music from the restaurant was extremely loud until late at night keeping us awake. Beach loungers were old and falling apart.
Leisure Family
4/10
Poor
09 Jan 2026
Albert
The room has no mirrors except a 5 inches round mirror on a pivot, bathroom is very tiny so if you’re a plus size don’t go there, like a lot of hotels in that area lots of wear and tear. Staff needs to be replaced as they are not friendly at all, will not go there again.
Leisure Partner
6/10
Pleasant
30 Dec 2025
Rebecca
The staff was not friendly, the room showed a lot of wear and tear. Restaurant/ bar was closed during stay
Partner
8/10
Excellent
29 Dec 2025
doug
The room is very nice, and the staff is terrific. The cleaning services every day are very good and the views from the hotel are great and the location is great. It’s right next to Muza a very nice restaurant. There is also a restaurant in the hotel when tourism is at its peak.
Leisure Friends
2/10
Poor
29 Dec 2025
Irvin
No hot water in shower. Coffee machine did not work. Room was very cold. Light switches difficult to operate. Hotel is not on beach. No chairs in room.
Leisure Partner
8/10
Excellent
09 Dec 2025
Payton Sydney
Overall, nice beach access hotel right on the Main Street in playa del Carmen. Walkable distance to shops, restaurants and beach.
8/10
Excellent
06 Dec 2025
Janice
I left a gold wedding ring in the room by accident, when i checked out. I phoned.. thirty minutes after check out but the number was not in service..no numbers were in service. My emails bounced back as not able to deliver. ..I had a plane to catch so I had to leave it. Two phone numbers that didn’t work and two emails that were not able to deliver. That.. is poor service so someone has my wedding band!
8/10
Excellent
06 Dec 2025
Alejandro
The view was okay and the same with the room. It is in the center of town, half a block from the 5th avenue, so it is noisy and I prefer more peace.
Business_and_leisure Family
2/10
Poor
26 Nov 2025
breon
Stinky musty ass smelling room
2/10
Poor
20 Nov 2025
Regina
Terrible hotel.
Just spend a little more and stay somewhere else.
When we checked in it felt like we were bothering the receptionist. She just asked for our ID’s and credit card and went straight to letting us know that if we lost the key we will get charged for it. That’s pretty much all the information she gave us.
We asked for two room keys, since it was two of us, and she said we could only get one….

The music from Sr Frogs it’s ridiculously loud and it does on all day. You will be up at 8am with all the roosters from the lot across from the hotel.
We didn’t have hot water the first day.
One of the elevators was broken for two days.
The swimming pool area could be really nice but looks like they just gave up on this hotel.
The bar is a total joke, the pool furniture is old and dirty. The water is freezing. The bar staff is very unwelcoming. And to top it off when we asked pool staff for pool towels they said we had to go to the lobby for them lol.
I’ve stayed in 20 different hotels in playa del Carmen and this is the first time I write a review.
Leisure Friends
4/10
Poor
12 Nov 2025
Eric Ming Yin
The room was dirty and had bubble gum on the sheets
8/10
Excellent
06 Nov 2025
Sandra
We liked the room ,even though it wasn’t the one I thought we were supposed to get! Front desk were nice. proximity to all the action was nice.
Leisure Partner
8/10
Excellent
02 Nov 2025
Kenneth
Clean room. Affordable drinks but no bath towels.
10/10
Exceptional
23 Oct 2025
MIGUEL ANGEL
Fue una gran experiencia quedarme en The Carmen
Leisure Self
10/10
Exceptional
15 Oct 2025
Irina
I had a sunrise suite and the view was breathtaking!
10/10
Exceptional
21 Sep 2025
Jackie
Very nice room but definitely starting to show its age. Main vent in center of room leaked water the entire stay. For the proce and location its well worth it though.
Leisure Friends
10/10
Exceptional
19 Sep 2025
Yessenia
Beautiful hotel !! The service amazing .
Leisure Partner
6/10
Pleasant
18 Sep 2025
Erendira

Great location but bad service

The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room.
Friends_and_family Friends
2/10
Poor
24 Aug 2025
Bruce
Staff VERY unfriendly
Leisure Self
6/10
Pleasant
18 Aug 2025
Jesse
Location is great. Staff can be more friendly
Leisure Self
10/10
Exceptional
16 Aug 2025
Scott
Right on the water. Clean room. There is no parking so you have to walk a few blocks to get there
10/10
Exceptional
15 Aug 2025
Matthew
Great location a little pricey and outdated
Leisure Family
8/10
Excellent
08 Aug 2025
Romaldo
Nice location and good staff. Food was not good.
8/10
Excellent
06 Aug 2025
Jasmine
Staff was super friendly and helpful. I felt safe the entire time as a solo traveler. Great happy hour specials and tasty food options. Menu pricing was similar to surrounding restaurants. It was exactly what I needed.
Leisure Self
8/10
Excellent
04 Aug 2025
Jennifer
Stay was Great
Leisure Partner
8/10
Excellent
02 Aug 2025
Verified traveler

Pretty decent

Great location. Nice hotel with an excellent roof top pool and bar. Bar staff was amazing and very friendly.

The front desk has a rule that if you bring a friend or guest back to the hotel they have to fill out paperwork and provide identification. The night shift front desk woman was rude, aggressive, and made my friend very uncomfortable. Making assumptions about the reason we were going to the room wanting to know if they would be staying the night. It upset both of us. I realize this may be a hotel policy for security but many of the details she requested were an invasion of privacy. I wouldn’t return as a solo traveller for this main reason.
10/10
Exceptional
19 Jul 2025
Verified traveler
Amazing stay!! Thank you Diego and the deck 5 crew for making it such a pleasant stay. -Taylor
Business_and_leisure
10/10
Exceptional
08 Jul 2025
Kirk

Contemporary

Super cool hotel right on the sand.
Partner
4/10
Poor
07 Jul 2025
Joseph
Servicio
10/10
Exceptional
27 Jun 2025
Stacey
Only bad thing was the shower water did not get hot
Leisure Partner
6/10
Pleasant
16 Jun 2025
Migdalia
There’s no phone in the rooms air conditioner was not working properly
Leisure Friends
10/10
Exceptional
10 Jun 2025
Francisco
Great location and plenty to do.
Leisure Partner
6/10
Pleasant
09 Jun 2025
Fernando
Normal
Partner
10/10
Exceptional
05 Jun 2025
Maria Eugenia
We loved our balcony! The room was great! Modern decor.
Leisure Family
6/10
Pleasant
05 Jun 2025
claudia
All is perfect just the roof top/bar needs some renovations!
Leisure Family
10/10
Exceptional
03 Jun 2025
Darren
Great location. Spacious room.
Leisure Family
10/10
Exceptional
02 Jun 2025
casey
I searched for ages for a regular place to stay in play, and THE CARMEN ticks all the boxes... Now it's the only place I stay!
Business_and_leisure Self
4/10
Poor
21 May 2025
JoAnn
The property needs improvement
10/10
Exceptional
19 May 2025
Cory
Awesome
8/10
Excellent
19 May 2025
Vanness
Great location, property was a bit outdated nice rooftop staff was nice.
Leisure Partner
8/10
Excellent
12 May 2025
Alan
Will stay again
8/10
Excellent
06 May 2025
DOUGLAS ROBERT
The location is excellent and the staff was very nice. Unfortunately, most of the plumbing needs to be replaced
10/10
Exceptional
04 Apr 2025
Luis
Excellent at all
Leisure Partner
10/10
Exceptional
26 Mar 2025
Sharon

Love it here

The ocean breezes, unique rooms, the music from the club next door, and great location make this one of my favorite places in Playa
Self
10/10
Exceptional
24 Mar 2025
Plutarco
I would definitely go back beautiful view and love iit
Business_and_leisure
6/10
Pleasant
23 Mar 2025
yajaira
The property was located in a great spot their cleanliness was not the greatest for the price that was paid. My grandmother suffers from itchy skin and will sometimes bleed. Instead of them switching them out as they were cleaning they turned them around.
Leisure
6/10
Pleasant
13 Mar 2025
Jason
A stone’s throw away from The Beach, 5th Avenue and all of The Excitement…… Pool can use a Good cleaning but Otherwise, The Rooftop was Nice:)
Leisure
10/10
Exceptional
08 Mar 2025
Christina
Excellent location beach front and walk downtown
Partner
4/10
Poor
06 Mar 2025
Ana Maria
The hotel needs to be more maintenance smell old .. towels are really old and hard
Business_and_leisure Family
4/10
Poor
04 Mar 2025
Andrea
Our toilet didn’t flush at all and we didn’t have washcloths the entire time. Outside of that, it was a bit clean and the staff was friendly. A little extra effort and this could be a nice place to stay.
Leisure Partner
10/10
Exceptional
02 Mar 2025
Valentin
Great location, amazing room views, great staff. Building itself a bit run down; it has unique features, feels like on a cruise. Would recommend for the location and uniqueness.
Leisure Partner
2/10
Poor
24 Feb 2025
Bruce
Horrible staff! Don’t stay here!!!
Leisure Partner
10/10
Exceptional
22 Feb 2025
dennis
Really had a good experience at this hotel but it has so many aesthetic things wrong with it.
Leisure Partner
6/10
Pleasant
17 Feb 2025
Yamileth Chavez
The location is excellent, right on 5th avenue, you can walk around everywhere and it’s right in front of the beach. However, the room was outdated, there is no privacy in the restroom so be mindful If you are not going with your partner. The balcony didn’t have a lock which made us feel unsafe. They denied our request to get more towels because only one per guest was allowed. Keep in mind there is no room service so there is no phone in the room for any needs you may have. If you don’t about any of those, the location was good for the price?
Leisure Partner
4/10
Poor
09 Feb 2025
Jacqueline
Do not go here if you plan on enjoying the beach or the pool. There is no umbrella coverage anywhere on the property and no pool chairs upstairs. They refuse to put umbrellas up on the beach even though they have them. Total of 6 chairs for the whole hotel.

Music is blasting until midnight every night.
The hotel itself is also run down with lots of water/moisture damage.

If you like to party and want to be in a busy and loud location, then it could be recommended.
Leisure Partner
6/10
Pleasant
08 Feb 2025
Jose
No wifi service for a few days
The cleaning crew were not thorough
A tip is earned not pushed on by servers
Leisure Family
6/10
Pleasant
07 Feb 2025
Vincent
Great location in heart of Playa Del Carmen. Hotel has nice rooms and design. However, has aged and could use a bit of TLC. Roof pool area is small and there are no lounge chairs, just couches and normal chairs. Overall, descent place to stay at a good price point.
Leisure Family
10/10
Exceptional
26 Jan 2025
christopher

Love it

Amazing place, the rooftop right on the beach is definitely something you want to live. Spacious room and clean. And service and the staff were very welcoming.
Self
10/10
Exceptional
24 Jan 2025
casey
I love this place. I regularly stay here, it needs a little updating and maintenance, bit great service, great spot. Party but quiet sleep
Leisure Friends
2/10
Poor
22 Jan 2025
carlos
Terrible

Location & surroundings

The Carmen Hotel - Ocean Front
Calle 8 Nte 876, Centro, Playa Del Carmen, Mexico

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The Carmen Hotel - Ocean Front

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