Playa Maya by MIJ

Mexico , Riviera Maya / Playa del Carmen
Quintana Roo, Zona Fmt Entre Calle 6 Y 8 Norte
Show on Google | Map

100 reviews shown

8/10

Excellent

15 Mar 2026

Melissa

The Luciana was fine. I liked the location. Its really right between the beach and La Quinta Ave. I actually found it to be a fairy quiet place considering location. The only thing i would complain about was no hot water in shower. But after a hot day on the beach and roof top pool it was still ok.

Self

10/10

Exceptional

10 Mar 2026

mark

Steps to the beach

6/10

Pleasant

09 Mar 2026

Jennifer

Never responded to my calls or return end my calls.

10/10

Exceptional

08 Mar 2026

Aaron

Staff were friendly. Rooms clean but basic.

Partner

6/10

Pleasant

27 Feb 2026

Anthony

Room was clean and the location was great, but the hotel is quite old the not maintained great. Staff was friendly but not very responsive.

Partner

10/10

Exceptional

19 Feb 2026

Dean

We had a very pleasant stay. The room was nice and the ‘partial’ ocean view was lovely. The staff was organized and courteous. The attached beach cabanas and restaurant was exemplary along with their staff and food. Granted, this is a Mexican hotel so be prepared for construction ‘oddities’ and smaller bathroom dimensions. Nothing unsafe just quirky. A lovely lovely place in the heart of the action of Playa del Carmen

Partner

10/10

Exceptional

16 Feb 2026

Mario

Excelente servicio y ubicacion

10/10

Exceptional

16 Feb 2026

Julie

Luciana Hotel was a great escape from our Minnesota winter! Our room was large, had a comfortable bed, terrific shower, coffee maker and refrigerator. Mere steps away from the beautiful beach bar where a calm

Partner

10/10

Exceptional

11 Feb 2026

carolyn

really really great stay

Leisure Self

8/10

Excellent

08 Feb 2026

Jose Israel

Exelente ubicacion, habitaciones acorde al precio. Buen club de playa

Leisure Friends

8/10

Excellent

01 Feb 2026

Glenda

Staff were all
very pleasant and helpful.

Partner

10/10

Exceptional

25 Jan 2026

Sean Garett

Nice rooms, nice beach good value.

Self

2/10

Poor

25 Jan 2026

Marshall

Played very loud thumping music all day, & even into the night! We like to go to be early so that we can get up early and enjoy the sunrise. Not with loud thumping music until 12:15 a.m.

Also, we patronized the restaurant a few times, but once we had our own sandwich to eat. The staff we had generously tipped previously, then threatened to call the police on us.

We do not recommend Luciana, & we will never, ever stay at Luciana again.

Partner

2/10

Poor

21 Jan 2026

Jonathan

The room had roaches in it, was dated and did not reflect the images online.

6/10

Pleasant

21 Jan 2026

Marlaina

Nice room in great location with friendly staff. Unfortunately the restaurant/party place is not owned by the hotel so they have no control over noise levels or time of events. Very loud thumping music until midnight one night. The kind of music that you can feel thumping in your mattress and pillow. If you value quiet, this is not the place for you. But then neither is Playa del Carmen.

4/10

Poor

12 Jan 2026

Kristin

We had a very smooth check in and the front desk was great! Getting into our room, we had to walk down the street, through the El Carmen restaurant, through the Luciana restaurant and then to our room. The room was fine, it was clean, but it wasn't updated. Our unexpected surprise was that we could see the ocean from our room! First negative- There aren't ashtrays on the balconies. Someone threw a butt and it landed on my shorts, ruining them! Next, there seems to be a feud between the two restaurants. When you book the hotel, it says you can use both properties. I was told to move from a chair because it was on the wrong side? The man at the Luciana got me a new appropriate chair, but then aggressively bad mouthed (inc. excessive cursing) the owner of the restaurant next door. (After this point, the workers at the El Carmen restaurant began blocking the walk way between properties.) On the last day, we couldn't get a chair. We had to check out, so we were only hoping to get 2 lounge chairs until about 10 am. Basically buying food/beverages wasn't enough. We watched the workers pocket money and then people, who arrived after us, obtained or reserved chairs. There were many empty chairs when we left to shower before checking out. Lastly, when we went in to shower, the water had been turned off without warning. When we went to check out, a worker did show us a shortcut through the hotel so that we wouldn't have to walk through the sand with our luggage.

Leisure Partner

2/10

Poor

06 Jan 2026

Yi Jing

Pool & hot tub are way too small to swim.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Tana

The hotel and staff were wonderful! Needs some updates but overall clean. On the main strip next to shopping and walkable to everything. The rooftop access to bar and pool of the Carmen hotel had amazing views of the ocean and more relaxing if you didn’t want to be on the sandy beach.

The only downside was there is no onsite parking and we had to drag luggage down main streets and park blocks away. Expect it to be busy, noise and regular activities along a main strip of a city.

Leisure Friends

2/10

Poor

03 Jan 2026

Carolina

The balcony was share with the adjacent room and the sliding door couldn’t locked they sent someone who did worse. The adjacent door also didn’t have a lock and the receptionists said it was like that, no need to have a lock. They didn’t have any maintenance the bathroom was terrible. And the noise was al night until 7:30am. Was the worst experience, I felt unsafe sleeping with doors without lock. I have a partial ocean view that I couldn’t use because the balcony was share and the other guests from the adjacent room were smoking weed on the balcony the whole night every night.

Leisure Partner

8/10

Excellent

29 Dec 2025

Layla

You don't come here for the pool when the beach is literally 30 seconds outside your door. Breakfast at the bar was nice and convenient. Trouble getting a lounge chair if you don't go out early, but there's other spots down the way if you ask them. I enjoyed that they didn't start music until later in the morning and that it was stopped at a decent hour of the night.

Leisure Family

2/10

Poor

21 Dec 2025

Wendy

Front desk staff is excellent, the hotel on the other is not. Door had no lock on it and was direct to the outside. Kids everywhere, setup was terrible. Needless to say we stayed at the sister property The Carmen, which was wonderful.

Friends_and_family Family

8/10

Excellent

20 Dec 2025

Gabriel

Room was spotless but had an adjoining balcony to the next room

8/10

Excellent

16 Dec 2025

William Murray

Room was clean , staff were exceptional , amenities were decent.

10/10

Exceptional

13 Dec 2025

Arif

The staff are so friendly. The rooms are clean and comfortable. The beach and surf side was literally perfect and out of a magazine. Will definitely recommend and return.

Leisure Family_with_children

10/10

Exceptional

06 Dec 2025

scott

The gentelman who helped qith our bags was really nice as well as the ladies working at the bar by the beach

Friends_and_family Friends

10/10

Exceptional

04 Dec 2025

Megan

Great value for the price! Want to keep this place a secret to myself!

6/10

Pleasant

24 Nov 2025

JIM

Yes, everyone was kind and efficient. Check in was from a desk at the neighboring hotel. Way to the room was a little funky walking across decking and sand. We would have enjoyed this more had we been in our 20's and partying. Loud music started at 9 a.m. and lasted until 9 p.m. We don't drink heavy so this was way to loud for our liking.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Bonnie

great rooms very clean and very nice outdoor sitting area

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

Randall K.

Initially the room assigned to us was smelly and musty, so we upgraded to a different room, but only for 4 days. We ultimately returned to the musty smelly room on the final day because we were told there was no more rooms available. Probably won’t be back to this hotel.

Leisure Family

10/10

Exceptional

18 Nov 2025

Pia

Everything was nice

Friends_and_family Family

6/10

Pleasant

13 Nov 2025

Noriam

The water shower was cold

10/10

Exceptional

11 Nov 2025

Tyler

Great room hot tub private in Back was great

10/10

Exceptional

10 Nov 2025

JUAN

Room was always clean, the staff is amazing, great food and beverages right by the beach. Couldn’t have asked for a better place to stay, only thing is no elevator, walking 3 flights of stairs when you’ve had a bit to drink isn’t fun, but it’s one of our best experiences, 100% recommended

Leisure Partner

2/10

Poor

27 Oct 2025

Nikolay

Hot water worked once for a few mins during my 1 week stay. Roaches in my room. Had property taken from my day bed when I was in the ocean and when I spoke to the desk they told me the beach club was not affiliated with the hotel (the beach club is called Luciana) . Staff was dismissive and generally unfriendly. Highly recommend going elsewhere for your stay.

Leisure Self

8/10

Excellent

09 Oct 2025

Luis

our check in was a bit cood, maybe the lady was not in her best mood, but we hope to receive a better welcome.

the hotel itself is a jeel, very confy, coffeemaker with coffee, 4 bottle of water, shampoo, conditioner., all the necesities. we even had a great time in the sea.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Luis Fernando

Todo muy bien

Business Family

6/10

Pleasant

11 Sep 2025

Clarence

The hotel was close to 5th Ave.
The hotel was at best, adequate. There were limited electrical outlets in the room. No parking available. The swimming pool was dirty.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Roberta

Too many stairs. Nice balcony.

Leisure Partner

8/10

Excellent

27 Aug 2025

Heather

It’s a fantastic location in the middle of 5th Avenue but there is noise and music at night. The hotel is also tucked away around the side of The Carmen hotel, so it’s sort of amazed to get to your room. They also do not have an elevator. Fifth street is also closed at different times during the week, so a taxi cannot always get up close to the hotel…that means walking to try to find them elsewhere. Also beware of the sargassum (seaweed season). It has a cute little beach club right in front that faces Cozumel, which is nice. The only true disappointment we had was about a noise complaint for a neighboring visitor who was playing loud music and we tried to contact the front desk, but no one answered until the next morning, so no sleep at night. Bummer when you’re excited to get up and start fresh the next day! Overall, I would stay again but consider it a budget hotel (but on the water!).

Leisure Partner

8/10

Excellent

16 Aug 2025

Andrew

Nice ocean views

Leisure Family

10/10

Exceptional

15 Aug 2025

Matthew

Nice property small pool great restaurant

Leisure Family

10/10

Exceptional

27 Jul 2025

Lyall

Hidden gem in PDC. Rooms were excellent with everything you needed for a beach stay. Recently updated, comfortable beds and lots of large fluffy pillows. Housekeeping staff did amazing job cleaning and providing extra clean towels. Hotel staff very attentive to needs. Very nice beach club, kept sargassum cleaned up every morning. WI-FI did drop out and was slow, that’s was only minor issue we experienced. Great location right on 5th Ave. so close to everything. We had a great stay!

Leisure Family

8/10

Excellent

13 Jul 2025

Chris

This is a charming boutique hotel with a no frills style but big hospitality, chill beach vibe and near 5th ave.

Leisure

10/10

Exceptional

05 Jun 2025

Mimi

Clean, quiet and in the beach. Staff were friendly specially Raul at the bar. Highly recommend

Leisure Partner

10/10

Exceptional

21 May 2025

Anne

Clean and close to everything. Helpful staff, nice pool and right on the water.

Leisure Partner

8/10

Excellent

07 May 2025

Lia

Nice hotel steps from the water. Our room was nice and clean for the most part - make sure to ask for new coffee if you want some otherwise it’s hit or miss each day. But they gave us more when we asked at the front desk. The music at the nearby restaurant was quite loud until about 11pm and started up about 7:30am but it was still quieter than 5th. The front desk at the Carmen serves as the reception for Luciana hotel as well and although the Luciana front staff are not present as often, the folks at the Carmen were happy to help us out. Our room was steps from the water which was a real bonus. The location was great and I’d recommend this hotel.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Guy

Everything you could want in a Mexican beach resor

Everything was working as it should, the a/c was cold the shower was hot, the room was clean and well appointed and the location was fabulous. The Beach and restaurant staff was friendly and accommodating. The Restaurant had great food at reasonable prices. One of the nicest beaches around. I will definitely go back.

Partner

8/10

Excellent

27 Apr 2025

Dhruvesh Nileshbhai

Recommended for the people who want to stay near beach.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Carla

We stayed at the hotel Luciana and had just a wonderful stay. The restaurant has especially good food and Raul our waiter was very helpful and ambitious. I would definitely go back to stay at this hotel. The only thing was the maids had forgotten to give coffee and waters one they clean the rooms.

Leisure Family

10/10

Exceptional

25 Apr 2025

dib abi

Everything Was OK

10/10

Exceptional

24 Apr 2025

steve

Great hotel. Excellent food. Raul was a fantastic servercand the rest of the employees were great too. Rooms were clean. Fridge worked great. Beach is very nice walk about 100ft to the south to enter the water to avoid rocks at tge water edge

Leisure Family

10/10

Exceptional

23 Apr 2025

Barbara

Great small hotel

We stayed 3 nights to try out this smaller hotel directly on the beach. We arrived before check in . They happily stored our luggage so we hopped on the ferry to cozumel to soend the day before we could check in. Checkin was easy. You get a bracelet, beach towel and 1 room key. The room was a good size. Very basic in decor but we dont spent much time there. The bed was hard . Clean sheets and bath towels. Soaps etc in the bathroom. A shower mat was on the towel rack but no hand towel or wash clothes were provided. So the next day we took a towel from rhe cleaner. There is a coffee pot and mugs with pkgs of coffee. The deck was large with a small ocean view room 101. We noticed other decks are very small. We enjoy our morning coffee there so it was nice. The best part of this hotel is their beach restaurant area. Chairs, loungers, umbrellas available. Raul the waiter is amazing. He's very attentive to all. Other staff were VERY kind helpful with luggage etc. We felt very safe and at home here. I'd definitely come back for the beach club, the great staff, good food drinks. And close to everything .

Partner

4/10

Poor

20 Apr 2025

Anna

hotel entrance from the beach through the bar and on the sand hopeless. Service so-so. Rooms clean but old-fashioned. Not very clean. No attractions at the bar in the evening. Breakfast poor, I do not recommend. The beach is ok, there are few sunbeds. The hotel is only good because it is in a good location

Business_and_leisure Family

10/10

Exceptional

17 Apr 2025

Maria Jose Garrido

Cumple con los requisitos aparecidos en la app, lo único que no estaba en la habitación que elegí (cama King con balcón hacia la playa) era que el balcón era compartido con otra habitación, lo que hizo que perdiéramos un poco de privacidad y se escuchaba TODO. En general un buen espacio para rentar por el precio ofrecido, los funcionarios muy amables en todo momento.

Leisure Partner

8/10

Excellent

14 Apr 2025

Mayra

There is some wear and tear but the room is clean, bed was comfortable and I felt safe during my stay. The entrance is on the beach side or passing through a restaurant. Walkable to ADO and plenty of restaurants and stores. There is music that goes on 24/7 but it didn’t affect my sleep. To access the ocean

2/10

Poor

06 Apr 2025

George

Double Charged Thievery

Horrible experience! I arrived about 9 PM, and the front desk is operated by two different hotels. The hotel I was staying at did not have a person at the front desk, and I ended up being double charged because the woman who checked me and did not know how the other system worked for the other hotel. It’s been two weeks that I’ve been trying to get this corrected on my AMEX, and the hotel refuses to cooperate. Hotels.com has not been of any help, and I’ve had to go to American Express to file the dispute. Such a waste, find a big hotel that can assist you instead of trying to save a few bucks.

Business

8/10

Excellent

04 Apr 2025

Joel

The hotel rooms are clean , average accommodation , the pool is nothing special but we didn’t go to swim in the pool we went for the beach and it’s right out our room and awesome . Service was great at the beach club and hotel ,The hotel is close to everything you need . If your looking for good place to hangout at the beach this is it. I would use this hotel again .

Leisure Partner

8/10

Excellent

30 Mar 2025

Irina

A perfect location (right on the beach), an excellent value for the budget.

Leisure Family

6/10

Pleasant

23 Mar 2025

Maria

This property is incovenient

Leisure Family

2/10

Poor

23 Mar 2025

Ryan

Paid for beach view and got concrete view

I did not get the room I paid for. They said \"tobad\". The room also smelt bad

10/10

Exceptional

18 Mar 2025

Michael

Excellent place to stay. Had no complaints. Location was amazing. While near the beach and Quinta Avenida, it was a quiet location and we heard no noise from nearby businesses. Staff was friendly and helpful. Would definitely do again.

Partner

10/10

Exceptional

17 Mar 2025

Mailis

Right on the beach with chairs and umbrellas available. The swimming pool was really clean and great for the kids.

Leisure Family_with_children

10/10

Exceptional

14 Mar 2025

Javier A

Close to beach and other areas of interest.

Leisure Partner

10/10

Exceptional

13 Mar 2025

Liana

Wonderful

It’s was great. The room was very clean and the beds were comfortable. There was hot water for showers. Refrigerator in the room. The staff was absolutely amazing!!! Location is perfect!! We had perfect beds to lay out on!!! It’s a definitely be back as I have been to playa 18 times!!!

Friends_and_family Family

2/10

Poor

08 Mar 2025

Stacy

We booked a deluxe room with Oceanview and patio, king bed through Expedia. When we checked in, they tried giving us a ground floor room with no view, no patio, and two beds. I went back to the reception and they moved us up one floor to a room with a balcony and Oceanview, however, it was a basic room, not the deluxe. It did not have a king bed, but had two double beds. It was much smaller, with no sitting area as stated in the listing, and was extremely dirty.

There was sand on the floor throughout, mold on the shower doors and ceiling, blood on the bathroom floor. The furniture was dated and nothing like advertised. We were told they did not have another room. We paid extra for the upgraded room category and did not receive it. I feel we should be refunded a portion of what we paid as we did not receive what we paid for. We absolutely will not stay here again.

Business_and_leisure Partner

8/10

Excellent

05 Mar 2025

Vlad

Clean and comfortable rooms, bar located on the beach, friendly personnel. I would definitely return.

Leisure Family_with_children

8/10

Excellent

26 Feb 2025

Gabriela

Great Access to beach, friendliness of beach/bar area personnel

10/10

Exceptional

24 Feb 2025

Andrew

Travel disruptions left us needing a room last minute and later at night. Check in was fine and the room was a great end to our chaotic day. I would recommend this hotel to anyone looking to stay in Playa del Carmen.

10/10

Exceptional

21 Feb 2025

Bruce

The property was very clean, it was close to the beach, and we got excellent service all day long on the beach. Darien took very good care of us.

Leisure

4/10

Poor

19 Feb 2025

Marysol

The place is clean and nice, but the card (key) didn't work I could not go to sleep until late then the next day they forgot to save me a beach chair that was only for International tourist . 😡

Leisure Self

2/10

Poor

16 Feb 2025

Verified traveler

VERY loud

We were not able able to check in until after 5pm, after which point the Luciana reception was gone for the day. Unfortunately at approx 6pm we checked in through the adjacent hotel, and our room vibrated and reverberated because of the adjacent parties and people yelling and partying next door. We were told this was only going to get worse but that there was nothing that could be done or accommated until possibly the next day. The sound was so potent my phone shook off the table.

Partner

8/10

Excellent

16 Feb 2025

Joanne

This is the hotel we chose to stay after a terrible night at another place. This place was formerly Playa Maya Beach Hotel that we have stayed at before. The rooms do need upgrading which I think they are doing slowly. Bed was ok but somewhat hard. Staff mostly spoke Spanish but food and service was excellent! The chef Victor went out of his way to cook whatever you wanted and it was most excellent. The best is that it is right on the beach and they have very comfortable beach chairs and beds! There are a few stairs to contend with but all in all, I would stay here again! They were installing new refrigerators when we left.

Leisure Partner

10/10

Exceptional

31 May 2024

Jennifer

My husband and I just spent 3 nights at Playa Maya. We got to the hotel a little late, but was greeted by Marvin (I believe he's night time security) who helped us to our room. The hotel doesn't have a street entrance so you must walk through the beach, which was fine, we're at the beach anyway! They provide fresh water for the rooms and ours was cleaned nicely everyday. We have nothing but good things to say about this property. Our favorite person was Marvin. He carried great conversations with my husband and I and suggested many fun things for us to check out. The breakfast was good and the hospitality was even better. We will be back!

Leisure Partner

6/10

Pleasant

29 May 2024

Andrea

Run-down and overpriced

Entrance is difficult to find so call upon arrival. Website listing is inaccurate; the room was very run-down, uncomfortable and with bare bones amenities. The main light was burned out, the closet had no hangers, the safe was broken and unusable, no fridge, a coffee maker without coffee or cups and the only toiletry provided was shampoo through a soap dispenser. The hot water ran out after one minute and the bed was old and uncomfortable, as were the pillows.

That being said, the staff was amazing!! and it's a great location. The a/c worked well...

Self

6/10

Pleasant

29 Apr 2024

Dinah Elizabeth

Small hotel which is good

Leisure Friends

10/10

Exceptional

16 Apr 2024

Alfredo

A returning customer, this hotel is beautiful and has the front entrance in front of the beach so it's very relaxing to see. I always recommend Playa Maya Hotel :)

Leisure Partner

8/10

Excellent

12 Apr 2024

Venkata Srinivasarao Chekuri

Enjoyed our stay. Little interior to public access

8/10

Excellent

07 Apr 2024

Jean Pierre

The property needs a direct access from Calle 8 NTE and not to have your shoes wet by the ocean while accessing the hotel by the beach - the rest was fine and the management are excellent people and very hospitable

Leisure Partner

2/10

Poor

03 Apr 2024

Javier

Very dirty mold everywhere and broken items

Friends_and_family Family

2/10

Poor

20 Mar 2024

Raymond

Not very well kept

Partner

6/10

Pleasant

05 Mar 2024

Alfred

Nice staff, spacious room, ample hot water, good views of ocean. Rocky beach, seaweed discolored water, a bit run down, wifi a bit spotty.

Leisure Partner

8/10

Excellent

26 Feb 2024

Verified traveler

Great day at the beach. Perfect proximity.

4/10

Poor

11 Jan 2024

Paul

Below average hotel

Toilet was running; TV didn't work. The room was barely better than backpacker hostel. Really disappointing stay based on the 8.4 star rating which is clearly innacurrate

Partner

4/10

Poor

02 Jan 2024

Albert

Liked it was right on the beach. No deadbolt or peephole on the door. Room was entered twice
While we were in bed. Had stayed here several years ago, property has gone downhill.internet only worked half the time. Staff was nice, but new.

Leisure Partner

2/10

Poor

02 Jan 2024

michelle

very rude

your man at the desk would not let me in with my service dog.
Your ad on hotels.com said that service dogs were ok.
He was tude to me and unkind. he did not care that I
had no other place to stay. I asked for a refund and he said no. so you will either refund my money now or I will file a claim with spread word on the internet of your very difficult hotel!!! Michelle

Self

6/10

Pleasant

01 Jan 2024

chris

No Wifi for 3 consecutive days in the rooms, wifi was available at main restaurant though. Location is great. Right on the beach. People talk about walking across beach to get to hotel, its 30 feet off the street via beach. Rooms are very basic, not dirty but no extras at all. No blanket on bed beyond sheets for example. Breakfast is great, good omelette and coffee, friendly staff. Office staff are so - so, not looking to help. Location is perfect, on the beach, close to everything and central.

Leisure Partner

2/10

Poor

01 Jan 2024

German

Nothing works like the jacuzzi, the pool was so dirty, I’d told the guy who’s cleaning to don’t clean my bedroom and he didn’t lessen and throw away my wife’s very expensive lotion.

Leisure Family

6/10

Pleasant

26 Nov 2023

martin

The property needs some major maintenance, we didn't get clean towels all week, staff were good, although, there was different staff every day. Great location

Leisure Partner

6/10

Pleasant

25 Nov 2023

Bobby

The biggest problem I have is that you actually have to drag all of your luggage through the sandy beach to get to hotel. Also lots of mold under wall AC unit. Only way in and out of room is through sliding glass door with very questionable lock. I didn’t feel comfortable leaving the room or sleeping at night.
There are many choices on the beach here. I would recommend finding somewhere else.

10/10

Exceptional

13 Nov 2023

Laura Gail

The beach was wonderful and the staff at Playa Maya were so amazing and kind!! We really loved the people working at the hotel. Beachfront access is awesome. Also, food here is actually quite good for an included breakfast. The facilities like shower etc are not luxurious, so if that is what you’re looking for this isn’t for you, but it is clean and nice enough for the price! I would definitely recommend this hotel based on how well we were taken care of.

Leisure Partner

10/10

Exceptional

17 Oct 2023

Sergio

Beach *)& pool

10/10

Exceptional

06 Sep 2023

Mark

great manager

Leisure Self

2/10

Poor

30 Aug 2023

Carlos

I do not recommend this place

This place is really old and there’s sea sand everywhere, there’s not even a matt at the entrance of the room to keep it clean. Room furniture are ugly and the bathroom needs a completely remodeled.
I dislike the place till the point I went to a different hotel without thinking i. The money I had already paid. Btw. The pictures on website has nothing to do with the reality.

10/10

Exceptional

27 Aug 2023

Mark

The manager was very helpful

Leisure Self

10/10

Exceptional

24 Aug 2023

Verified traveler

Perfectly combined the best of both worlds:

Perfectly combined the best of both worlds: beach views and tranquility away from the bustling noise. My stay at serene and relaxing escape while still being just steps away from the beach.

The location was absolutely perfect for those seeking a restful stay without the disturbances of the lively nightlife scene.

The accommodations were both comfortable and well-appointed. My room had the beach views exactly what I wanted and boasting all the amenities I needed for a pleasant stay. The attention to detail was evident, and the cleanliness of the room truly added to the overall sense of comfort.

The hotel's staff deserves special recognition for their warm hospitality and attentive service. They were always available to assist with any inquiries or recommendations, making me feel truly valued as a guest.

In conclusion, my stay at was a delightful experience that combined the beauty of the beach and be near the main street. If you're looking for a relaxing getaway in Playa del Carmen, away from the noise yet in the beach, I wholeheartedly recommend this hidden gem. I left feeling rejuvenated and grateful for the wonderful memories created during my stay.

Friends_and_family Family

8/10

Excellent

09 Aug 2023

Ernesto

The hotel is adequate. Friendly service but lack parking.

4/10

Poor

18 Jul 2023

Carlos

It was not terrible but its really a run down property. It reaaalllyyyyy needs some renovation. Beside some of their staff and the location, I would not stay here again. A/C is very little for the space, pool is not clean, resception is a room 10x8, rooms are ok in side- but we had to upgrade because the original was a cave…. And the one that really make me mad!!!:: last day we had no water! Yeap, like you heard it… No water for a very long time. Had to take water from the pool. Free breakfast was very good actually.

8/10

Excellent

18 Jul 2023

max

Great little hotel right on the beach. Clean, friendly and affordable. Be aware that like with every other small beachfront hotel in the area, you do not have parking and have to pay for street parking or a parking lot.

Partner

8/10

Excellent

02 Jul 2023

Matthew

On the beach! Small hotel with view and great eats

We has a nice stay. The power was out on Quinta Avenida so we were concerned about being hot but the manager Benjamin was very nice and showed us the room ahead of check in and it looked great. Power came on right after tour and rooms cooled off quick with in-room ac. Really good value for adjoining room suite. The food at the attached restaurant was delicious way above expectation and the staff were very kind and friendly. The splash pool was convenient but water was a little hazy. two things to consider were that the water pressure was pretty weak in one room, and not working in the other, but that could’ve been just our units. Also, there is no street access for this hotel (it’s literally between sixth and eighth Avenues) so you have to cut through a construction site with your checked luggage to get in (or drag it on the beach). overall a nice stay and a great location just off all the excitement on Quinta Avenida!

Friends_and_family Family

2/10

Poor

18 Jun 2023

Carlos

They did not fulfill their promises. There was no free parking, we didn’t receive free breakfast due to the employees boycotting outside. The employees are hardworking sweet people but this hotel does not pay their employees on time and make them work free extra time. We had to leave a day early because there were no workers or service. I would not come back or recommend!!

Leisure Family_with_children