AI
All Inclusive
Meals and selected drinks/services may be included.
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
Find your next stay
Los Itzaes
Riviera Maya / Playa del Carmen · Mexico
Avenida 10 Lote 3 Entre Calle 6 Y 8View location
9.0/10Excellent240 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort8.8/10 8.8
Condition8.8/10 8.8
Location9.0/10 9.0
Neighborhood9.0/10 9.0
Amenities8.4/10 8.4
See all ratings- Hotels with charm
- Beach hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Los Itzaes
Situated in the heart of Playa del Carmen, just 150 meters from the beach and steps from 5th Avenue's vibrant shops and restaurants, this hotel offers convenient access to public transport. The 16-room hotel features a 24-hour reception, tapas bar, air-conditioned restaurant with an exclusive wine selection, and internet access.
Guests can enjoy laundry service and on-site parking. Comfortable, air-conditioned rooms include a bathroom, hairdryer, satellite TV, internet access, safe, and balcony. A rooftop pool and sun terrace offer stunning views of the city, ocean, and Cozumel Island.
Local water sports are available at the beach, and a golf course is just 3 km away.
Show less
With a stay at Hotel Los Itzaes by 5th av, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach.
This hotel is 0.4 mi (0.7 km) from Playacar Beach and 0.4 mi (0.7 km) from Playa del Carmen Maritime Terminal. Make yourself at home in one of the 16 air-conditioned rooms featuring minibars. Rooms have private balconies.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Beach services
Non-smoking
Childcare
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
5:30 AM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Beach nearby
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Service animals not allowed
Only dogs are allowed
Maximum number of pets per room 2
Pets cannot be left unattended
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Important information
-
You need to know
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number 008-007-001448/2025
-
Minimal age
18
-
Optional fees
- Fee for continental breakfast: approximately USD 7 to 10 for adults, and USD 7 to 10 for children
- Airport shuttle fee: USD 130 per vehicle (roundtrip)
- Nearby parking fee: USD 15 per day (16 ft away)
- Pet deposit: USD 100 per stay
- Pet fee: USD 10 per pet, per day
- Rollaway bed fee: USD 10.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
French
Spanish
Nearby attractions
Mercado Playa del Carmen
0.1 km / 0.1 mi
Chabad Playa del Carmen
0.1 km / 0.1 mi
3D Museum of Wonders
0.1 km / 0.1 mi
Quinta Avenida
0.2 km / 0.1 mi
Frida Kahlo Museum
0.2 km / 0.1 mi
Central Square
0.2 km / 0.1 mi
Calle 12
0.3 km / 0.2 mi
Riviera Gran Casino
0.3 km / 0.2 mi
Playa del Carmen Lighthouse
0.4 km / 0.2 mi
Nuestra Senora del Carmen Catholic Church
0.4 km / 0.3 mi
Calle Corazón
0.4 km / 0.3 mi
Playa del Carmen Main Beach
0.5 km / 0.3 mi
Founders Park
0.5 km / 0.3 mi
Quinta Alegría Shopping Mall
0.5 km / 0.3 mi
Portal Maya
0.6 km / 0.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Number of floors (main building): 2
- Single rooms: 4
- Double rooms: 11
- Junior suites: 1
- hotel
- American Express
- MasterCard
- Visa
- Visa Electrón
- Beach
- Golf course
- Car parkExtra charge
Show 14 more facilities & services
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Transfer serviceExtra charge
- Airport ShuttleExtra charge
- Laundry serviceExtra charge
- Multilingual staff
- Hotel safe
- Luggage room
- Meeting room
- Outdoor freshwater pool: 1
- Parasols
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
CB
Continental Breakfast
This meal plan may be available depending on the selected room/rate.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 1 Bedroom • 20 m²JSU.KG
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Shower
- Hairdryer
- Ironing set
- Centrally regulated air conditioning
- Safe
- Balcony
- Wi-fi
Show all 10 amenities
- TV
- Mini fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
JUNIOR SUITE KING SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Room amenities
- Bathroom
- Shower
- Hairdryer
- Ironing set
- Centrally regulated air conditioning
- Safe
- Balcony
- Wi-fi
- TV
- Mini fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
JUNIOR SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE TWO QUEEN BEDSJUNIOR SUITE • TWO QUEEN BEDSJSU.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
JUNIOR SUITE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
DOUBLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE DELUXEJUNIOR SUITE • DELUXE • 1 Bedroom • 20 m²JSU.DX-2
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 2–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width, Sofa bed
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Shower
- Hairdryer
- TV
- Mini fridge
- Ironing set
- Centrally regulated air conditioning
- Safe
Show all 10 amenities
- Balcony
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
JUNIOR SUITE DELUXE
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 2–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width, Sofa bed
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: JSU.DX-2
Room amenities
- Wi-fi
- Shower
- Hairdryer
- TV
- Mini fridge
- Ironing set
- Centrally regulated air conditioning
- Safe
- Balcony
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE DELUXEJUNIOR SUITE • DELUXEJSU.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
JUNIOR SUITE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: JSU.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO BEDSDOUBLE • TWO BEDSDBL.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
DOUBLE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE STANDARDTRIPLE • STANDARDTPL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
TRIPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TPL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO BEDSDOUBLE • TWO BEDS • 1 Bedroom • 20 m²DBL.2B-2
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 2–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Balcony
- Wi-fi
- Bathroom
- Shower
- Hairdryer
- TV
- Mini fridge
- Ironing set
Show all 10 amenities
- Centrally regulated air conditioning
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
DOUBLE TWO BEDS
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 2–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2B-2
Room amenities
- Balcony
- Wi-fi
- Bathroom
- Shower
- Hairdryer
- TV
- Mini fridge
- Ironing set
- Centrally regulated air conditioning
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 20 m²DBL.KG
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Balcony
- Wi-fi
- Bathroom
- Shower
- Hairdryer
- TV
- Mini fridge
Show all 10 amenities
- Ironing set
- Centrally regulated air conditioning
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
DOUBLE KING SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Safe
- Balcony
- Wi-fi
- Bathroom
- Shower
- Hairdryer
- TV
- Mini fridge
- Ironing set
- Centrally regulated air conditioning
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLos Itzaes
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Los Itzaes
100
reviews shown
Vivian E.
Amazing staff and location! The room, specifically the bathroom, was in need of a deep cleaning. There was mold in the shower and you can tell they only do a very superficial cleaning.
Also, just a heads-up, the hotel is next to a bar with a 2nd floor terrace and you can hear the music until very late.
Also, just a heads-up, the hotel is next to a bar with a 2nd floor terrace and you can hear the music until very late.
Janeth
Great short stay. Covenient to everything. Ladies at the front desk make the difference. Shout out to Elizabeth
gaby
Nice clean property with comfy beds, got kept up until the early hours even with ear plugs in though due to nearby noise. We live above 2 train lines at home so I’m used to noise!
Jean
Dining area - microwave and hot water should be accessible, considering no microwave or coffee maker in the room
Melissa
Room was very comfortable, 4 different balconies looking out with a great city view. Martha at the front desk was absolutely delightful! She truly went out of her way many times to make my family’s stay pleasant! Would recommend to anyone!
Laura
Everyone there is so friendly and helpful. The room was nice and very clean. Beds are comfortable and the air conditioning is very good.
There is music from 5th but mostly you only hear the bass. The air conditioner sound masked it well. It was an overall awesome experience. I’d come back to this hotel!
There is music from 5th but mostly you only hear the bass. The air conditioner sound masked it well. It was an overall awesome experience. I’d come back to this hotel!
JUAN
No elevator. No coffee in the room.
Very ordinary.
Very ordinary.
Maiqi
I have been to cancun 5 times and this resort was definitely one of the best. The hotel feels newer and clean. Staffs were super friendly. There are multiple activities by the pool area including water volleyball, beach volleyball, bingo, iron man contests, etc… beach is spacious and not busy. We liked the towel system, you need to return your towel every time you leave so chairs are not occupied with unclaimed towels. The food was okay, not much variety each day but it was delicious.
KATHERINE JOY
the owner is friendly, the rooms and hotel is clean and conveniently located in PDC. oxxo and mercado is just around the corner. I love the pothos plant decor cascading from the top floor and around the common area. affordable price.
Ivan
This was only one night stay, but it was amazing night
truly comfortable nice people desk lady was really and helpful friendly I recommend this hotel 100%. I definitely stay at this place again.🙏🙏 5 ⭐️ of 5
truly comfortable nice people desk lady was really and helpful friendly I recommend this hotel 100%. I definitely stay at this place again.🙏🙏 5 ⭐️ of 5
Antonio
Beautiful place...
Darius
Good little motel a block from fifth ave. Nice simple pool on the roof with chairs and shower. A bit on the loud side with two motels/restaurants playing loud music but nothing like the bars a block away. Night shades help with all the street lights and the not so quiet a/c will drown out the music. So you can’t really sleep in any kind of quiet without earplugs. Room was clean, bathroom could use a deep clean. Overall, it shows its age and could use an update.
Staff was super nice, friendly and helpful.
No elevator sucked with two 50lb bags and carry on bags.
Lots of coffee/bfast and restaurant options around.
Close to Cozumel ferry, ADO bus terminal and taxis everywhere.
Will look for something even further away from the party zone and any bars/djs next time. As much as I like loud music and all the bars/restaurants, I’d like to sleep when I go to sleep.
Staff was super nice, friendly and helpful.
No elevator sucked with two 50lb bags and carry on bags.
Lots of coffee/bfast and restaurant options around.
Close to Cozumel ferry, ADO bus terminal and taxis everywhere.
Will look for something even further away from the party zone and any bars/djs next time. As much as I like loud music and all the bars/restaurants, I’d like to sleep when I go to sleep.
Nedra
This is the 2nd time staying at Los Itzaes. Hotel is very well situated to food & shopping! It is noisier that we remembered from our previous stay. No hot water in shower, but there were a lot of footsteps we heard before trying it. Maybe others used up the hot water. No big deal. The staff has been terrific and friendly.
Derek
Lovely little hotel, great location, but the difference was Martha at the front desk. She helped make our first night in PDC comfortable and relaxing. Thanks!
Chance
Nice room within walking distance of the ferry terminal and the ADO bus terminal.
eduardo
Little hotel close to everything
Small little hotel, great location close to everything, very nice staff, the only shortfal, no elevators! Otherwise a little gem
Rebecca
Friendly, helpful hosts and a nice clean space. Good location.
N
Our room was quite nice, the staff was great and the location was close to everything. A little noisy at night, but that's Playa del Carmen.
Tania
Everything was good!
& was near everything!
& was near everything!
Edwin
Location and comfortable
Philippe
Loved the hotel and the friendliness of the staff. Would definitely stay there again
Cindy
Front office young lady was rude since my first day checking in , every time I will ask for beach towels she will get me an attitude or telling her the tv doesn’t work or toilet
Monica
This hotel felt like home! The staff were super friendly and our room was cleaned perfectly everyday. Everything was easy to walk to. Will be coming back soon!!
ricardo
Great service
Luis
Everything qas great
Chelsea
Had a great stay for a week in early April 2024! Property is easy to find and check in was smooth and staff were friendly. The hotel is in a great location with a few really excellent restaurants very close by and then everything 5th Avenue has to offer a short walk away.
We stayed in the junior suite which was exactly as described - very spacious, lots of storage, surprisingly quiet once the fan/air conditioner unit are turned on. Housekeeping staff were attentive and the property is generally quite clean.
The rooftop pool was awesome! Often had the place to myself! A nearby hotel pool plays music all day so the vibes at this rooftop pool are just perfect.
It’s not the fanciest place or the place for anyone who is remotely high maintenance, but if you consider yourself a reasonable traveller just looking for a safe, quiet, and convenient hotel, then this is the one.
Notes: there is no elevator, so you have to take your luggage up the stairs. There is a corner store across the street for drinking water and snacks. The little pizza stand across from the hotel is delicious!
We stayed in the junior suite which was exactly as described - very spacious, lots of storage, surprisingly quiet once the fan/air conditioner unit are turned on. Housekeeping staff were attentive and the property is generally quite clean.
The rooftop pool was awesome! Often had the place to myself! A nearby hotel pool plays music all day so the vibes at this rooftop pool are just perfect.
It’s not the fanciest place or the place for anyone who is remotely high maintenance, but if you consider yourself a reasonable traveller just looking for a safe, quiet, and convenient hotel, then this is the one.
Notes: there is no elevator, so you have to take your luggage up the stairs. There is a corner store across the street for drinking water and snacks. The little pizza stand across from the hotel is delicious!
Rolando
I think it was a good deal for what i pay. You have everything around also the attention we got was great pool upstairs was great it was empty... only down side was parking space not available from hotel we pay 1500 pesos for 6 days across the street. It was a car rental so i didn't want nothing to happen to the vehicle. We had a good time.. good for what we pay.
K
Very comfortable hotel
A very comfortable hotel, one block from the main 5th Avenue thoroughfare - near enough to stroll, yet far enough to not be bothered by too much noise/too many people. that said, there were a couple of night where music went on all night - not happy bunnies.
The best part about the hotel was the rooftop pool, with plenty of loungers and tables/chairs/umbrellas - this was the highlight.
There are a lot of restaurants, bars and supermarkets nearby - there's also a bank with ATMs for withdrawing cash.
One grumble was that although there was a safe in the room, you had to pay MXN$500 for the locking mechanism. The receptionist trying to short-change us by giving us US$25 instead of the local currency - we declined as this would've meant a MXN$80 deficit. . .
The best part about the hotel was the rooftop pool, with plenty of loungers and tables/chairs/umbrellas - this was the highlight.
There are a lot of restaurants, bars and supermarkets nearby - there's also a bank with ATMs for withdrawing cash.
One grumble was that although there was a safe in the room, you had to pay MXN$500 for the locking mechanism. The receptionist trying to short-change us by giving us US$25 instead of the local currency - we declined as this would've meant a MXN$80 deficit. . .
Sara
Good location
Rick
Los Itzaes Feb 2024
After reporting black,on our first evening, black mould, in our bathroom, was swiftly dealt with. The hot water was hit or miss and pressure was too. The staff were very friendly and most spoke English. The hotel room was cleaned daily. The hotel is attractively designed, despite no elevator. The rooftop pool is not an attractive feature and feels like an afterthought.
Location is good with plenty of local eateries and close enough to Quinta Avenida and the beach. Several supermarkets were only a few blocks away - very walkable.
Location is good with plenty of local eateries and close enough to Quinta Avenida and the beach. Several supermarkets were only a few blocks away - very walkable.
Aria
Everything was absolutely great. Very clean and the service was great. The only thing is that the neighborhood is very noisy so if you want to sleep in a quiet place you're not going to get that.
Ricardo
I loved everything there, definitely going back to that hotel
Jorge
Great place it can be loud at night. Staff are great I would definitely stay here again recommended if you like the night life
Max
Very clean, well maintained property, in a good location of center of the town but on a quieter side of Quinta Avenida, so there's not blasting music all day and night. Much quieter than other places we stayed at near Quinta avenida. Highly recommend the hotel for a good deal! Despite not being right in the beach, it is a quick <5 min walk to the beach.
JIajiun
Easy access t beach, shopping areas, bus stations.
Our stay at Hotel Lis Itzaes in Playa del Carmen is fantastic! Room settings and size are exactly like the pictures on the website. The location is great because it's easy to walk to the beach, shopping areas, bus station, tour meeting stops, and even colectivo station. There are so many great restaurants nearby. Food from the street vendors outside of the hotel is tasty and affordable if you travel in a budget.
The area is very safe day and night. You will see police cars patrol on street every 5 minutes.
Also, hotel crew is amazing.
However, if you are a morning person and go to bed by 8 pm, then you probably need ear plugs for a better sleeping.
If I travel to Playa del Carmen again, I definitely will stay at this hotel because of its great location, convenience, and value of money.
The area is very safe day and night. You will see police cars patrol on street every 5 minutes.
Also, hotel crew is amazing.
However, if you are a morning person and go to bed by 8 pm, then you probably need ear plugs for a better sleeping.
If I travel to Playa del Carmen again, I definitely will stay at this hotel because of its great location, convenience, and value of money.
martin
Great location, very clean, terrific room with 3 balconies, excellent value for money, we were very happy with our week there
ricardo
Exelente service everything was close the hotel
Ivan
Great staff and big rooms with plenty of space
Reyson
Kind staff and helpful
Manuel Antonio
Excelente hotel, personal muy amable, habitaciones amplias, ubicación perfecta para desplazarse a otras zonas. Nos preocupaba el ruido por la cercanía con la 5ta avenida, pero a pesar de estar a una cuadra es sumamente silencioso y tranquilo. Piscina muy bonita en la azotea.
Niall
Very nice staff and room. Very clean hotel that is centrally located
Richard
Excellent hotel for the price. Great proximity to the main tourist area of PdC, excellent staff and the room was as clean as can be. Rooftop pool isn’t large but does the job. Will stay here again.
Bibiana
Its an awesome hotel
Has all its services and really good attention from the staff
Friendly and helpful at all times
Just hope the couls have their own parking lot
Other way you have to pay for parking per hour in that area
Besides that its really good
Has all its services and really good attention from the staff
Friendly and helpful at all times
Just hope the couls have their own parking lot
Other way you have to pay for parking per hour in that area
Besides that its really good
David
In the heart of the action in Playa del Carmen
I liked Los Itzaes and the location is right in the heart of PDC. Close to the ferry port, the municipal park which has fun happenings on the weekends, and the hotel lobby and main floor are nice and the room was very clean.
But if you are an early riser and not a late night party person, then the location may be too noisy for you too. Nearly every night was loud music and yelling until at least 3 am. Also if you come with a car then be prepared with lots of change for parking meters. Not on the same street but fairly close. PDC is great since so much of everything is a short walk away. But I had to spend far too much time and energy thinking about and taking care of parking. Also there is no pool so if that’s important there are other choices. But overall it was nice. The staff were all very friendly and helpful at all times of the day.
But if you are an early riser and not a late night party person, then the location may be too noisy for you too. Nearly every night was loud music and yelling until at least 3 am. Also if you come with a car then be prepared with lots of change for parking meters. Not on the same street but fairly close. PDC is great since so much of everything is a short walk away. But I had to spend far too much time and energy thinking about and taking care of parking. Also there is no pool so if that’s important there are other choices. But overall it was nice. The staff were all very friendly and helpful at all times of the day.
Rosemarie
Easy check in and the room is clean,close to all stores and restaurants.Will definitely stay here again.Thank you very much
David
Travertine tile throughout
roberto
Quinta ave.
Nice because it’s clove to Quinta ave. But it has loud music from close bars and can slightly hear it in rooms.
Hugh
My stay here was amazing. Great staff. Walking distance to 5th, which was a huge plus and very quiet for being that close in proximity.
VIRGINIA
Convenient location, Clean, friendly staff. Missing elevator.
Rachel
If you are looking for inexpensive hotel in a great location this is the best option!!! Close to centro and room is spacious and clean
Raquel
Absolutely perfect location, amenities and service. The front desk staff were amazing always gracious with tips for things to do and where to go. I highly recommend this property for a stay in playa. Will def go back.
Cenk
Such a cozy place. You feel like home. Staff is extremely nice. Espacially Vicky :)
Christian
Sencillo, habitaciones limpias y cómodas. El hotel no cuenta con estacionamiento y no ayudan a conseguir uno. El hotel se encuentra en una calle de un solo carril, por lo que es complejo estacionar para bajar las maletas. La zona es un poco bulliciosa, pero eso es Playa del Carmen, más si estás cerca de la 5ta avenida. Pero por el resto, el personal muy amable.
antonio
Overall everything is good.
Emma
Our stay was really pleasant and hotel was absolutely nice. I also like to thank very helpfull staff.
Our room was spaceous and clean. You can also find a flatter pillow from the closet. Bed was huge and nice.
Pool area was clean and you can relax under the sun all day.
The location was absolutely great!! Few minutes walk from the beach and the dock (ferries to Cozumel for example). Also the 5.Th avenue is just around the corner, but still not disturbing noise at night time.
You can find a supermarket, restaurants and pharmacies just by walking out the front door. We would defenitily stay again!
Our room was spaceous and clean. You can also find a flatter pillow from the closet. Bed was huge and nice.
Pool area was clean and you can relax under the sun all day.
The location was absolutely great!! Few minutes walk from the beach and the dock (ferries to Cozumel for example). Also the 5.Th avenue is just around the corner, but still not disturbing noise at night time.
You can find a supermarket, restaurants and pharmacies just by walking out the front door. We would defenitily stay again!
Kiran
Right in the centre so a little noisy if you are worried about that. I had a great and and would definitely come back :)
William
We were pleasantly surprised at the cleanliness and care that the staff put into this older property. Also, for being right on 10th Ave., it was very quiet for sleeping.
Scott
Great staff…. Great location…. Fun neighborhood 1 block from 5th Avenue.
Hugo
Staff super friedly and helpful.
reyna
Excellent service, excellent location
Verified traveler
You get what you pay for. The location is very good the staff is friendly. There was no hot water to shower, no ice machine and you have to pay a 25$ deposit to get the key to the safe. The pool area was very quite. It was okay.
Elizabeth
5 stars!!!!!
Excellent service and the gal at reception recognized me from my previous visit! Super friendly and accommodating service. I will stay at this hotel on my future visits, most definitely!
MARCELO
Bom hotel
Hotel limpo e bem cuidado. Não tem elevador nem café da manhã. Atendentes e funcionários amáveis e educados.
Verified traveler
It has a great location and for the price was a good hotel. It does not have elevator only stairs. Good stay.
Rogelio
Friendly staff. Ease of check-in is great. Large rooms. Good pool area on the roof. Close to everything. Clean. Nice. Stay here.
Verified traveler
The hotel was accommodating and let us drop off our luggage early before check in to avoid keeping it the car. The hotel was clean, the sanitize your luggage when you arrive. The pool was on the rooftop! Very clean and you get a nice view of the city!
robertoruocco
i liked everything. personnel is special
cleaness outstanding
cleaness outstanding
Elena
Not customer friendly service, poor management
Poor general management, refusing to give me the room I booked ( king size bed) while hotel was empty - explaining that it’s because I have a pet. And I had to pay extra for the pet and sleep in short kids bed( not that I’m even tall) . And to all that noisy night location , party next door doesn’t stop until 4am . I would change management , a shame for this hotel could be much better
Karla Sharely
Family friendly
Good for staying with family
Breeze
Nice, clean place close to the center of the activity in Playa Del Carmen.
Ike
Best choice for sure
The hotel was perfect in every way. It is exactly what it says. Clean compostable and extremely friendly people. Very helpful and always willing to do ehat they need to to help you. The rooms are always clean and stay that way throughout the trip. The locatuon is perfect if you want to be close to the night life and beach without being right on 5th Avenue. We will be returning and know that we will be meet with and freindly face and a smile
Stephen
Great value hotel
Very nice place. The only issue was a late night club—now shut down by the police. So no problem with that now, at least.
Mireya
The staff is amazing. Very helpful and friendly. I felt safe and that was really important for us. Location is amazing. The place is very peaceful and the comunication with the front desk is excellent. They are always ready to listen and to help you with anything that you need. I would highly recommend this place.
PD: I suggest to have someone helping with the suitcases for the check in. That would give you a great fist impression, also, it would be nice to have some kind of room service or delivery. You need to leave the room every time you are hungry. That would be my only negative comment about the whole experience
PD: I suggest to have someone helping with the suitcases for the check in. That would give you a great fist impression, also, it would be nice to have some kind of room service or delivery. You need to leave the room every time you are hungry. That would be my only negative comment about the whole experience
Verified traveler
Everything was very good about the hotel, it was near 5th Ave. The only two things I didn't like is that the hotel didn't have an elevator and most of the days you can hear the music from a Bar across the street until 6 am.
Verified traveler
we got the suite which was spacious and clean. the lady at the reception was extremely helpful and went above and beyond to make the stay wonderful.
No parking but got the parking next to building on the street luckily.
unfortunately the A/C was not adequate and despite one whole day the to room temperature stayed between 27-29 degrees. the receptionist provided with a fan due to which we were able to sleep but ended up leaving after one night.
good internet connection and may not be a bad place if they fix the A/C.
No parking but got the parking next to building on the street luckily.
unfortunately the A/C was not adequate and despite one whole day the to room temperature stayed between 27-29 degrees. the receptionist provided with a fan due to which we were able to sleep but ended up leaving after one night.
good internet connection and may not be a bad place if they fix the A/C.
Eric
Liked the location and cleanliness of the hotel. Staff was helpful and courteous
Verified traveler
Cockroach found in hotel room
Staff and location are great, unfortunately we found a cockroach in our room, which made us be worried all the time when sleeping and our stuff for the rest of our stay. And there is a nightclub on the weekends playing loud music just across the hotel.
Verified traveler
A good option for Playa Del Carmen
I needed a safe, clean, comfortable, affordable place for one night in between resorts and found just that. I’d stay here again and would recommend it to Playa Del Carmen visitors looking for an affordable option close to the fun and beach.
Art
Nice hotel close to 5th Ave & taxis to Xcaret Z
Staff at the hotel is excellent, very friendly. The person on the second shift got us a good price on a taxi to Puerto Juarez and the person on the first shift, gave us good advices on future trips to the area. We didn't rent a car but that was not a problem, everything is within walking distance but, if you rent a car, parking is right across the street. The room was clean.
mira
One of my best hotel\n
The staff is very friendly, helpful . In Los Itzaes hotel you feel like at home with family
Verified traveler
room is clean.and nice, location is perfect easy to anywhere. staffs are great and.friendly. only thing is bring ear plug as entire street is noise due to.clubs and bars.
Delph
Impossible to sleep due nearby clubs
This hotel and the staff was really nice. The major problem was the clubs across the street facing the room. Impossible to sleep for the entire stay despite earplugs and sleeping pills!!
2 clubs blast music from 7pm until 5am. The manager of the hotel said that she couldn't do anything because the police is not enforcing the Mexican regulations on noise disturbances. These clubs are new and are completely ruining the neighborough.
The windows of the room were old and had huge cracks. Maybe replacing them by soundproof windows like they do in New York city hotels would solved the problem (and yes they exist in custom size to accomodate old architectural buildings) but until then I strongly suggest non-party people to sleep somewhere else.
2 clubs blast music from 7pm until 5am. The manager of the hotel said that she couldn't do anything because the police is not enforcing the Mexican regulations on noise disturbances. These clubs are new and are completely ruining the neighborough.
The windows of the room were old and had huge cracks. Maybe replacing them by soundproof windows like they do in New York city hotels would solved the problem (and yes they exist in custom size to accomodate old architectural buildings) but until then I strongly suggest non-party people to sleep somewhere else.
Oscar
A perfect Vacation.
Amazing place to stay. Grate rate and easy access to everything. Great staff and very friendly.
Verified traveler
Great value. Great staff. But you are in down town so expect the noise.
Verified traveler
Noisy on the street
Very loud if you stay on the street. No elevator. Rooftop was adequate but nothing special. Nice rooms and hotel.
Myrna
Clean & secure hotel.
Friendly helpful staff.
Verified traveler
Nice enough, but a little quirky
The room was nice enough, and I thought I needed to be close to the beach, but I feel like there were better options out there; maybe not as close, but better locations. The main problem was that the reservation said \"self-parking $10\" so we assumed there was a parking garage, but there was a lot across the street that felt sketchy. The room made us laugh because you have to use the room key to turn on the electricity! So until you slide the key into the proper slot, there are no lights that will come on in your room. And the air conditioning won't work unless both the balcony door and entry door are closed tight! The breakfast was okay - cereal or toast and juice, with a little fruit. The staff were nice.
Nina
Convenient and good value for price.
The hotel was in a great location to everything (beach, tourist mile, transportation services and restaurants) It was clean and the rooms were a great size. The breakfast ist not very good but I recommend buy some cheese from the local Walmart and the bread and coffee is sufficient.
alan
Maria, at the front desk, is very nice. Everything is in walking distance to the hotel. Quiet area.
Terence
Do not stay here if you want a good night's sleep
We were disappointed with this hotel at $91 per night, the rooms didn't represent the pictures shown on the website, the beds were hard and extremely uncomfortable, there was no double glazing on the french door, your only window, and it was very poorly fitted, consequently we were kept awake all night until 4am by the noise from the local bars and karaoke, would not recommend this hotel to anyone over the age of 21 and certainly not at the price we paid, there were far nicer hotels in the area for almost half of this. Staff were very apathetic and not at all interested in the guests, maybe that's just Mexico?
Monica
Definitely will stay again!
It was in a great location and the staff was very kind and always eager to help!
Monica
Great place to stay!
The staff was very helpful and kind! I would definitely stay again!
Verified traveler
Great location, very clean!
Great hotel just one block from 5th avenue. Hotel staff is very nice and accommodating!
Verified traveler
nice, safe close to 5th but QUIET
We were nervous about staying in a new hotel we had never seen. The staff was excellent and very attentive. Close enough to the beach close enough to fifth Avenue but far enough not to hear any noise
Darrin
Lovely, Quaint, and Cozy
I truly enjoyed my stay. The room was cozy, and loved our beautiful terrace where you can look onto the street! The lobby garden was spectacular!
henry
Safe, clean hotel, centrally located.
Safe accessible hotel, Short walk to beach, plaza, ferry, 5th avenue, ADO bus line. Don't need a car but parking lot across the street which is great -must pay fro parking. Front desk service was fantastic. Hotel is clean, rooms are comfortable, clean nice bathrooms, good beds, nice little balcony is a big bonus. Construction site aside hotel is unsightly and attracts drunks at night, can be a little noisy at night but that is downtown Playa del Carmen in prime. time. Breakfast is self serve and mediocre.
Verified traveler
Our one night stay was perfect in this nice, clean & conveniently located hotel. No elevator so getting the luggage to the 3rd floor could have been a problem but Virginia at the front desk asked a local boy to bring our bags for a $5 tip - well worth it! Breakfast was limited to cereal, fruit, toast, juice & coffee but perfect for us. You can park across the street for $10 but we found a spot on the street for free, just watch out for yellow curbs as they signify \"NO PARKING\". Free passes to the Senior Frogs beach club w/ a coupon for a free margarita was also included. We would definitely stay here again & would recommend it to family & friends!
Holly Matt
Beautiful hotel
This is a beautiful boutique hotel. Staff are helpful and friendly. Location is close to 5th Ave. and beaches.
Erin
Amazing place, Great Staff!
The staff was amazing and gave us additional items we needed like extra towels or pillows. The wifi is free, you get free breakfast and its wiht in 3 blocks walking distance from the beach. Our room had air conditioning, and the shower pressure was great (which in some hotels i have found it hasn't been in mexico). we had a great stay and the pool on the roof had a great few of some of the other local hotels and was a nice perk.
Donna
Nice hotel close to beach and Avenue 5.
Realy enjoyed our stay here. Rooms were pretty, spacious and very clean. Staff was friendly and helpful. Hotel manager booked several tours for us that we enjoyed. Hotel is centrally located two blocks from beach and one block from Avenue 5. Quite noisy at night, but that seems to be the rule in Playa del Carmen. When we shut the drapes and closed the bathroom door it wasn't really disruptive to sleeping. All in all, very nice.
Location & surroundings
Los Itzaes
Avenida 10 Lote 3 Entre Calle 6 Y 8, Playa Del Carmen, Mexico
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 46 more nearby hotels
Los Itzaes
42 hotel photos
