Name: Sayab Hostel
Address: Calle 6 Norte Entre Avenida 15 Y 20, Playa Del Carmen, 77710, MX

6/10

Pleasant

18 Aug 2021

Martin

I was not expecting having to pay a rent fee and deposit for my towel. Which would have not be a problem as long as it was mentioned before booking.
Employees had an attitude when I asked basics about the property, giving me very short to no answers. It was like I was supposed to know the place and how things work around there.
Air conditioning was not working properly in the shared room (I complained about it and they were like... it works fine.😂😂😂) so I decided to upgrade to a private room. In this new room the top bed sheet was not changed, there were what it seemed like food stains. When I asked the lady in charge about it, she said everything was changed and clean.

Leisure

2/10

Poor

04 Sep 2020

Kirkland

Highly disappointed with the service!

I had ask to extend my stay and I was told that no beds were available. I notice that there were 4 other beds that were avaible, so I went to hotels.com to book a reservation for another night. I was able to and still was denied to extend. I ask what was the reason. The lady at the front desk could not give me an answer. I asked to speak with the manager and then another man went down the street to call the police once I stated I was going to give a bad review on Hotels.com, Google and Facebook. I was asked to leave once the police arrived 5 hours before checkout without a refund. Highly disappointed with the service.

Self

10/10

Exceptional

03 Aug 2020

Nora Irene

100% RECOMENDABLE

EXCELENTE HOSTAL, LIMPIO, LA SINSTALACIONES BUENAS Y EL PERSONAL CALIDO Y FRATERNAL

Self

8/10

Excellent

01 Jun 2019

ILiveOnTheRoad

Always a pleasure to stay at Sayab. I'm bias as I'm a repeat customer.
+ Great location.
+ Great and unique pool experience.
+ Friendly staff.

- Rooms do not offer full size lockers.

Leisure Self

6/10

Pleasant

28 Mar 2019

Jessica

Room was not air-conditioned and considering 8 beds in one room was very stuffy and smelly. The staff assisting and almost all guests were Argentinians so pretty much felt like was an outsider but was fine with me as I minded my own business. Otherwise the bathrooms were clean. There is a pool, which is cool. Very loud at nights but if you don't mind this would be for you.
Maybe would return.

Leisure Family

10/10

Exceptional

23 Mar 2018

Rebecca

Awesome staff, clean beautiful location.

Great location and super clean. Loved the pool. They played a soccer game from a projector above the pool. We stayed in a private room with a huge balcony. Everyone was beyond nice. As with most hostels, don't expect to sleep before 1 or 2am but that didn't bother us. Will definitely stay here again.

Partner

10/10

Exceptional

23 Mar 2018

Maria

Good place to stay.

Excellent location. Nice rooms with ac and clean. Only downfall was carolina and her lack of friendliness.

Family

10/10

Exceptional

27 Jun 2017

Miguel A.

Sayab Hostel

The location is great and it is a pretty cool place to stay

Family

6/10

Pleasant

06 Jan 2017

Verified traveler

Great hostel

The infrastructure is great: amazing garden area with an amazing pool and great rooms and bathrooms, but the service is ok, in particular the reception. he's not really interested in his job and tried to keep some extra pesos if you forget to claim the deposit. the rest of the staff do a better job.
The rooms are spacious and clean, the bathrooms as clean as well and have great hot water, the kitchen is small but it's everything you need.

Family

4/10

Poor

11 Jan 2022

Djamel

Autres options bien meilleures

Dortoir de piètre qualité, noséabond et bondé.

8/10

Excellent

08 Sep 2021

Yessenia Pilar Najarro

Me gusto las instalaciones pero

8/10

Excellent

24 Mar 2021

Verified traveler

Me gustó mucho la ubicación,la atención del personal .
Un lugar con experiencia única
Creo que pueden mejorar mucho más en donde se preparan los alimentos y recomiendo si hubiera en cada baño un limpiapisos,para secar cada ves que uno se baña.
Me la pasé muy bien .recomiendo el hostal .

Business_and_leisure Self

2/10

Poor

03 Mar 2021

Verified traveler

Bartender was sensitive, left yeezy boots and they won't return my messages to return them.

Business Self

10/10

Exceptional

12 Mar 2020

Norberto

A good place to stay. Near to downtown and many places to visit in playa del Carmen.

Friends_and_family Friends

6/10

Pleasant

14 Dec 2019

Paul

pas vraiment emballé mais en tout cas propre...

si vous aimez le bruit et la fête vous y serais bien, rien a dire sur la propreté (ce qui est déjà bien!) en revanche la cuisine est très mal équipé et je me suis fais piqué de la nourriture (et en discutant je me suis rendu compte que je n'étais pas le seul petit casier à cadenas pour les petites affaires mais pas de casier pour les sacs dans dortoir de 6 (les autres je ne sais pas. attention, a l'arriver ils vous demande une taxe supplémentaire de 20 pesos qui est justifié par ... vous m’aurez compris!!! sinon le cadre est agréable, dommage que la piscine ne sois pas vraiment accessible la journée car on y croise des plongeurs en apprentissage... :-)

Self

10/10

Exceptional

17 Nov 2019

Verified traveler

Ambiente excelente, los hostess son super amables y amigables.
Siempre se respeto mucho mis cosas y mi persona.
Limpieza, todo super recomendado.
Miguel me ayudo a ubicarme y darme recomendaciones de lugares donde ir, muy servicial.
Julian igual, muy servicial y amable.
El chef comida deli, buen sabor (es opcional comer ahi, pero me parecio una buena idea y es economico), buenas opciones en la semana.
Ubicación grandiosa, cerca de la 5ta, de bares, de la playa.

Leisure Self

6/10

Pleasant

22 Apr 2019

Adrian

Schöne Anlage, freundliches Personal, gute Lage, Zimmer ok, Frühstück i.O., sehr ringhörig und relative lange laute Musik von der Pool Area (vielleicht sind wir einfach etwas alt für diese Art Unterkunft?!). Wir hatten zu viert ein Zimmer mit eigenem Badezimmer. Preise Leistung stimmt.

Leisure Family

8/10

Excellent

04 Feb 2019

JESUS A

Excelente lugar, solo hay un pero

La atención del personal, increíble, excepto el chico argentino del turno nocturno en recepción. Arrogante, pedante, antipático. Evitenlo y todo lo demas es perfecto

Friends

8/10

Excellent

09 Jan 2019

Verified traveler

Not impressive but In general terms, great value for money, Great location, atmosphere and supportive staff.

It is interesting that most of the guests and staff are Argentinian :)

Note:

8/10

Excellent

28 Dec 2018

Nicolás

Hostal tranquilo en temporada baja, puros argentinos de huéspedes y trabajando, desayuno sin mucha variedad

Friends