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Encanto Riviera

Riviera Maya / Playa del Carmen · Mexico

Calle 10 Bis entre 20 y 25 Avenida Colonia CentroView location

7.0/10Very good14 Reviews
Cleanliness7.0/107.0
Service6.2/106.2
Comfort7.0/107.0
Condition6.8/106.8
Amenities7.0/107.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Encanto Riviera

Encanto Riviera is a condo hotel in Playa del Carmen, heart of the Riviera Maya, a few minutes from the magnificent beaches of the Mexican Caribbean and the cosmopolitan 5th Avenue surrounded by stores, boutiques, restaurants, bars and the active night life.

Lodge in this luxury condo in downtown of Playa del Carmen. Offering modern and spacious apartments of distinct capacities, with hotel service, which makes it the ideal place to spend your vacation as a couple, with family and friends or on your business trip.

You can also bring your small pet.

Read more about this hotelShow less

With a stay at Encanto Riviera in Playa del Carmen (Gonzalo Guerrero), you'll be a 5-minute walk from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.7 mi (1.1 km) from Mamitas Beach and 0.7 mi (1.1 km) from Playacar Beach.

Make yourself at home in one of the 31 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies. 40-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.

Conveniences include safes and complimentary newspapers, and housekeeping is provided once per stay. Featured amenities include laundry facilities, a safe deposit box at the front desk, and a water dispenser. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Beach services
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 12:00 PM

Hotel policies

Beach nearby No rollaway/extra beds available No cribs (infant beds) available No elevators Noise-free rooms not guaranteed Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Noise-free guestrooms cannot be guaranteed
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Spoken Language

    English

    Spanish

Nearby attractions

Calle 12 0.1 km / 0.1 mi
Riviera Gran Casino 0.2 km / 0.1 mi
Central Square 0.2 km / 0.1 mi
Nuestra Senora del Carmen Catholic Church 0.2 km / 0.1 mi
3D Museum of Wonders 0.3 km / 0.2 mi
Mercado Playa del Carmen 0.4 km / 0.2 mi
Quinta Avenida 0.4 km / 0.2 mi
Calle Corazón 0.5 km / 0.3 mi
Chabad Playa del Carmen 0.5 km / 0.3 mi
Frida Kahlo Museum 0.5 km / 0.3 mi
Playa del Carmen Lighthouse 0.5 km / 0.3 mi
Quinta Alegría Shopping Mall 0.5 km / 0.3 mi
Playa del Carmen Main Beach 0.7 km / 0.4 mi
Founders Park 0.9 km / 0.6 mi
Mario Villanueva Madrid 1 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2007
  • Total number of rooms: 20
  • Accessible rooms: 1
  • hotel
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Beach
  • Entertainment Area
Show 22 more facilities & services
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Airport ShuttleExtra charge
  • Laundry serviceExtra charge
  • Multilingual staff
  • Hotel safe
  • Lift access
  • Supermarket
  • Bicycle storage
  • Sun terrace
  • Luggage roomExtra charge
  • Toaster
  • Towels and bed linenExtra charge
  • Business centreExtra charge
  • Outdoor freshwater pool: 1
  • Deposit on arrival
  • Identification card at arrival
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Encanto Riviera

7.0
Very good
14 Reviews
Cleanliness
7.0 /10
Service
6.2 /10
Comfort
7.0 /10
Condition
6.8 /10
Amenities
7.0 /10
5 reviews shown
10/10
Exceptional
21 Apr 2025
tiki
Everything was great
Stuff was helpful and kind
Location is great,close to everything
Just I wish it was everyday cleaning
But overall we love it and def highly recommend
Leisure Family_with_children
8/10
Excellent
03 Feb 2025
Glenn
The rooms are very nice, but the main property needs a little TLC. Elevator didn't work for the first few days.
Leisure Partner
2/10
Poor
21 Jan 2025
Ronald

Bad business

I booked and paid to stay here. After a day of flights and bus travel I finally arrived exhausted to have them tell me that they have no rooms. I had even walked there with my luggage from the bus station. They didn’t seem to care.
Partner
2/10
Poor
13 Jan 2025
Robert
We booked as a flight and room package. When we arrived, there was no room. Horrible situation and staff were not very concerned or helpful :(
Leisure Partner
10/10
Exceptional
28 Dec 2024
Arthur
Near Quinta Avenida and Calle Constituyentes, this property is wonderful ! Very modern and spacious and clean. Easy walk to everything in Playa Del Carmen. I love the Acapulco style chairs!
Business Self

Location & surroundings

Encanto Riviera
Calle 10 Bis entre 20 y 25 Avenida Colonia Centro, Playa Del Carmen, Mexico

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Encanto Riviera

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