CB
Continental Breakfast
This meal plan may be available depending on the selected room/rate.
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Playa Encantada
Riviera Maya / Playa del Carmen · Mexico
Calle 12 bis NteView location
8.6/10Excellent267 Reviews
Cleanliness8.8/10 8.8
Service8.8/10 8.8
Comfort8.4/10 8.4
Condition8.6/10 8.6
Neighborhood8.2/10 8.2
Amenities8.2/10 8.2
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Playa Encantada
The modern Hotel Playa Encantada is located in Playa del Carmen, just 4 blocks from Mamita's Beach and has an outdoor swimming pool, garden with barbecue facilities and free Wi-Fi.
Rooms at Hotel Playa Encantada are stylish and feature flat-screen cable TV, work desk, fan and private bathroom with shower and towels. The Hotel Playa Encantada offers a free continental breakfast each morning. Only 5 minute walk the famous 5th Avenue, replete with shops, restaurants and lively bars.
The hotel is situated 800 meters from the ADO bus station in Playa del Carmen and 1 km from the ferry terminal to Cozumel.
The Xcaret Eco Park is a 10 minute drive, and 45 minutes by car from Cancun International Airport.*Direct payment reservations will be debited in the local currency, at the current exchange rate.
Show less
Hotel Playa Encantada is centrally located in Playa del Carmen, a 5-minute walk from Quinta Avenida and 11 minutes by foot from Mamitas Beach. This hotel is 0.7 mi (1.2 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.
Stay in one of 32 guestrooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.
Popular amenities
Free WiFi
Dining services
Concierge
Entertainment
Smoking areas
Childcare
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
6:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Beach nearby
No cribs (infant beds) available
No alcohol served onsite
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MXN 58.66 per accommodation, per night
We have included all charges provided to us by the property.
-
You need to know
- Pool access available from 8:00 AM to 10:00 PM.
- Only registered guests are allowed in the guestrooms.
- Alcohol is not served at this property.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher and a smoke detector
- Property Registration Number 008-007-004906/2025
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately MXN 195 for adults and MXN 195 for children
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
German
Portuguese
Korean
Japanese
English
Chinese (Mandarin)
Italian
French
Spanish
Nearby attractions
Calle 12
0.1 km / 0.1 mi
Nuestra Senora del Carmen Catholic Church
0.2 km / 0.1 mi
Riviera Gran Casino
0.3 km / 0.2 mi
Central Square
0.3 km / 0.2 mi
Quinta Avenida
0.4 km / 0.2 mi
Quinta Alegría Shopping Mall
0.4 km / 0.3 mi
3D Museum of Wonders
0.4 km / 0.3 mi
Calle Corazón
0.5 km / 0.3 mi
Mercado Playa del Carmen
0.5 km / 0.3 mi
Chabad Playa del Carmen
0.6 km / 0.4 mi
Frida Kahlo Museum
0.6 km / 0.4 mi
Playa del Carmen Lighthouse
0.6 km / 0.4 mi
Mario Villanueva Madrid
0.9 km / 0.6 mi
Mamitas Beach
1 km / 0.6 mi
Pier Navega
1 km / 0.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2012
- Year of most recent renovation: 2016
- Total number of rooms: 20
- Number of floors (main building): 3
- Double rooms: 16
- Junior suites: 4
- hotel
- American Express
- MasterCard
- Visa
- Visa Electrón
- City centre
Show 20 more facilities & services
- Airport
- Beach
- Wheelchair-accessible
- Car parkExtra charge
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Multilingual staff
- 24-hour security
- Luggage room
- BBQ facilities
- Towels and bed linen
- Outdoor freshwater pool: 1
- Sun loungers
- Deposit on arrival
- Identification card at arrival
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
AI
All Inclusive
Meals and selected drinks/services may be included.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT KING SIZE BEDAPARTMENT • KING SIZE BEDAPT.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
APARTMENT KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: APT.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
DOUBLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
QUADRUPLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT WITH DOUBLE BEDAPARTMENT • WITH DOUBLE BEDAPT.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
APARTMENT WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: APT.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT SUPERIORAPARTMENT • SUPERIORAPT.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
APARTMENT SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: APT.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT TWO DOUBLE BEDSAPARTMENT • TWO DOUBLE BEDSAPT.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
APARTMENT TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: APT.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE GARDEN VIEWSUITE • GARDEN VIEWSUI.GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
SUITE GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.GV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT DELUXE KING BEDAPARTMENT • DELUXE KING BEDAPT.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
APARTMENT DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: APT.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
SINGLE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SGL.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
HOUSE RUN OF HOUSEHOUSE • RUN OF HOUSECTG.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–8 • Adults: max. 8 • Children: max. 4
- Room type
- HOUSE
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
HOUSE RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–8 • Adults: max. 8 • Children: max. 4
- Room type
- HOUSE
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: CTG.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room CITY VIEWRoom • CITY VIEWROO.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
Room CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 25 m²DBL.ST
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Desk
- Housekeeping
- Cable TV
- Bathroom: 1
- Shower
- TV
- Individually adjustable air conditioning
- Outdoor swimming pool
Show all 11 amenities
- Children share the bed with parents
- Alarm clock
- Toiletries
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
DOUBLE STANDARD
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Desk
- Housekeeping
- Cable TV
- Bathroom: 1
- Shower
- TV
- Individually adjustable air conditioning
- Outdoor swimming pool
- Children share the bed with parents
- Alarm clock
- Toiletries
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT SUPERIOR GARDEN VIEWAPARTMENT • SUPERIOR GARDEN VIEWAPT.GV-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- SUPERIOR GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
APARTMENT SUPERIOR GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- SUPERIOR GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: APT.GV-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaya Encantada
JUNIOR SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
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Room code: JSU.2D
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APARTMENT SUPERIOR TWO DOUBLE BEDSAPARTMENT • SUPERIOR TWO DOUBLE BEDSAPT.2D-SU
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- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- SUPERIOR TWO DOUBLE BEDS
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APARTMENT SUPERIOR TWO DOUBLE BEDS
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
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- APARTMENT
- View / characteristic
- SUPERIOR TWO DOUBLE BEDS
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Room code: APT.2D-SU
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JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST
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- Guests: 1–5 • Adults: max. 5 • Children: max. 3
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- JUNIOR SUITE
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- STANDARD
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JUNIOR SUITE STANDARD
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- Guests: 1–5 • Adults: max. 5 • Children: max. 3
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- JUNIOR SUITE
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- STANDARD
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Room code: JSU.ST
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APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
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- APARTMENT
- View / characteristic
- STANDARD
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APARTMENT STANDARD
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
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- APARTMENT
- View / characteristic
- STANDARD
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Room code: APT.ST
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Room TWO BEDSRoom • TWO BEDSROO.2B
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
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- Room
- View / characteristic
- TWO BEDS
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Room TWO BEDS
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
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- Room
- View / characteristic
- TWO BEDS
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Room code: ROO.2B
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APARTMENT DELUXE TWO QUEEN BEDSAPARTMENT • DELUXE TWO QUEEN BEDSAPT.2Q-DX
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- DELUXE TWO QUEEN BEDS
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APARTMENT DELUXE TWO QUEEN BEDS
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
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- APARTMENT
- View / characteristic
- DELUXE TWO QUEEN BEDS
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Room code: APT.2Q-DX
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QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
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- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
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- WITH DOUBLE BED
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QUADRUPLE WITH DOUBLE BED
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- Guests: 1–6 • Adults: max. 4 • Children: max. 3
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- QUADRUPLE
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- WITH DOUBLE BED
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Room code: QUA.DB
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Room WITH VIEWSRoom • WITH VIEWSROO.WV
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
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- Room
- View / characteristic
- WITH VIEWS
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Room WITH VIEWS
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
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- Room
- View / characteristic
- WITH VIEWS
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Room code: ROO.WV
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APARTMENT DELUXEAPARTMENT • DELUXEAPT.DX
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- DELUXE
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APARTMENT DELUXE
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- DELUXE
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Room code: APT.DX
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
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- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
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DOUBLE STANDARD
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- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
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Room code: DBL.ST-1
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Guest reviews
What other guests saying about Playa Encantada
100
reviews shown
Alejandra
Un buen servicio y trato
Robbie
Short walk to the beach, and close enough to the 5th Avenue buzz.
Miroslaw R
Clean room, friendly stuff, short walk to the beach. Breakfast was not at the hotel. We were not able to fully use it due to excursions we booked (breakfast starts at 7:30am). Beside that it was nice place to stay.
Faye
Front desk performance. Housekeeping irregularities, costly breakfast considering what you get.
Guillermo
La sábanas tenían sangre y no había agua caliente te en la regadera
Senén David Castillo
Bad customer service.
Irisis
My overall stay at Playa Encantada Hotel was decent, and I enjoyed the location, it is right next to the ADO bus terminal. However, I was slightly disappointed with some aspects of the service. One issue was that the hotel provided only cold or room-temperature water for showers, despite it being advertised otherwise. This meant I had to deal with cold showers every day, which was uncomfortable, especially during cooler evenings. Additionally, the water flow was not strong, which made showering take longer. When I asked for a cup or glass to use with the water dispenser, I was told none were provided, so I had to bring my own. Moreover, when I requested repairs for the cold water and other amenities, I often felt like I was asking for favors rather than receiving standard service, even though I was paying for it. It also took more than half a day/next day to get basic necessities like toilet paper, clean towels and shampoos, as the front desk couldn’t help and I had to wait for the cleaning staff to provide them. Overall, while the experience wasn’t terrible, these issues, along with a lack of transparency about what was offered, did impact my comfort during my stay.
Joshua
The hotel is in a great location and covers all the basics for an ok stay.
However there were a few things that could be improved.
We saw many cockroaches and bugs on the counter, the coach had stains that looked super gross and the internet didn’t work over half of our stay .
We spent most of the day out so it made it better for us however we wouldn’t stay here again .
However there were a few things that could be improved.
We saw many cockroaches and bugs on the counter, the coach had stains that looked super gross and the internet didn’t work over half of our stay .
We spent most of the day out so it made it better for us however we wouldn’t stay here again .
Alfredo
Clean room quick check in
Gary
There was no hot water this time. Other times there was so am not sure what that was about.
Convienient location right next to the bus depot
Convienient location right next to the bus depot
Rudi
I will recommended this hotel. Close everything and easy to move to other city.
The staff was always helping.
Clean and the pool was very nice, specially for the family.
The staff was always helping.
Clean and the pool was very nice, specially for the family.
Kathy
The bus station from the airport only goes to the one on 5th avenue going back to the airport it's the one very close. The room was ok but only air conditioning in the bedroom if you have the suite. Our tv had to be changed as it didn't work. The pressure in the shower ok for Mexico but not great we had hot water. Didn't see any bugs... getting in the elevator is like walking in to an oven. Overall it was ok. Location good as it's quiet.
Javier
Staff was very helpful and friendly. Recommended food spots for us
Cassandra
Perfect location, right by mega, super aki, yummy taco stands and walmart. Even thoughthert
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Great hospitality and location. Mucho gracias!
Gary
We stay here frequently as it is beside the bus depot (alterna). Rooms are big. There is acoffee maker and pack of coffee in room but no water, creamer, or sugar.
The shower head has at least half the holes blocked and this is common in México.
The a/c is mounted over the bed so the cold air falls rapidly onto your feet. Your upper body will be comfortable, but your feet will be freezing. Best take a blanket for them.
Coffee in the lobby in the am. Fresh squeezed orange and grapefruit juice on the corner in front. Othe
corner towards the squarehas good tacos. Try the taco's camarones.
The shower head has at least half the holes blocked and this is common in México.
The a/c is mounted over the bed so the cold air falls rapidly onto your feet. Your upper body will be comfortable, but your feet will be freezing. Best take a blanket for them.
Coffee in the lobby in the am. Fresh squeezed orange and grapefruit juice on the corner in front. Othe
corner towards the squarehas good tacos. Try the taco's camarones.
Joy
We really enjoy this hotels for all the right reasons! Thanks for having us!
Irene
Very good location, close to downtown without the noise. Lovely older pool.
Susan
Love the location. Only issue was free coffee from 7 to 11 a. Only happened when we showed up at nine and had them make a very small pot. 2 cups at a time in the back room.
Jaime
Convenient location, a block away from the Ado alterna station. Attentive staff, room was spacious and clean. Would stay there again.
Mariano
Good hotel
maria
It's good place if you're looking for a place to stay for the night or on a budget....staff very friendly and if you're going to be late for your check in time they're understanding about!
JAMIE
Average layover hotel
Juan
The location is good.
The noise from night clubs bus shuttles right next to our room was inconvenient.
Expect to be woken up at 3 am on most days.
The bathroom needs an update
Sliding door is broken and no hot water on some days..
The noise from night clubs bus shuttles right next to our room was inconvenient.
Expect to be woken up at 3 am on most days.
The bathroom needs an update
Sliding door is broken and no hot water on some days..
Sophia
Walking distance to the beach
Tieh
No water early mornings pumps turned off !!!!
Hotel is convenient next to Ado bus station , restaurant Nextdoor.
We booked it because it was close to Ado and we can walk there to get to Airport on bus.l2 days in a row NO WATER TO SHOWER EARLY MORNING.
They use cistern and turn off pumps t nite no one can turn back on till mgr comes in 7-8am too late .
No shower —- bad bad bad .
Can use normal reg pillows too not tiny makeshift one .
Could be very nice place toasty if more attics oid to customers comfort.
People expect good service clean place AND WATER .
We booked it because it was close to Ado and we can walk there to get to Airport on bus.l2 days in a row NO WATER TO SHOWER EARLY MORNING.
They use cistern and turn off pumps t nite no one can turn back on till mgr comes in 7-8am too late .
No shower —- bad bad bad .
Can use normal reg pillows too not tiny makeshift one .
Could be very nice place toasty if more attics oid to customers comfort.
People expect good service clean place AND WATER .
Tieh
Clean close to ado bus station
Good front desk staff during our checkin, room was clean.
Could use NEW TOWELS twice have stayed here twice towels have holes .
Bed needs a mattress cover your mattresses are very hard .
The blow hair dryer was not working tried different outlets.
They turned elevator off at nite we least a5 am had to carry our luggage down stir 83 yr old man .
Could use NEW TOWELS twice have stayed here twice towels have holes .
Bed needs a mattress cover your mattresses are very hard .
The blow hair dryer was not working tried different outlets.
They turned elevator off at nite we least a5 am had to carry our luggage down stir 83 yr old man .
Francisco
Excellent location 1 block from Bus terminal
Leonardo
Excelente relación costo beneficio
La ubicación es muy buena, ya que queda a una cuadra de la terminal alterna de ADO, lo que facilita los traslados hacia otros destinos, está muy cerca del centro comercial de la w, excelente relación costo beneficio.
Oscar Treviño
Taxis and Food Store around the corner
Pamela
Pleasant
My room was spacious, clean and I felt safe in and around the place which also the Ado bus station across the street. I really like the place
Jorge
Need more fixed hotel
Scott
This hotel is very conveniently located next to the bus station, walking street and a great park with lots of local food vendors. The room is big and the pool is pretty well shaded.
Svetlana
Ценовая политика
simon
Showering water is cold most of the time . Some towels are old and ripped . The room needs some maintenance , freshing it up . Location is central , staff are nice , clean water is provided in public area. WIFI and phone needs Maintenance.
Joseph
We have stayed here several times over the years as an overnight or 2 before flying home post AI stay. The beds are not comfortable, but we always get an apartment with a kitchen and plenty of room for my family of 4 and that makes it worth it for the price. There is a small pool in an enclosed courtyard to cool off in. Any time we have needed anything from the staff, they were quick to help and friendly. We enjoy this hotel
s location because it is away from the touristy area and there are tasty food options all around.
s location because it is away from the touristy area and there are tasty food options all around.
Brandon
Great service and clean
Joy
This was centrally located and an easy walk for anything you need! 4 blocks from the beach!
Joy
We truly enjoyed our one month stay at this hotel! We always felt safe and comfortable. It's located in the perfect area. Shopping for needed items is close, Restaurants are near and walkable.
The rooms are nice and cleaned daily. The staff is very helpful and fun!
The rooms are nice and cleaned daily. The staff is very helpful and fun!
Susan
Love it!
We have stayed there multiple times. There is a refrigerator, microwave, coffee pot. It has all the amenities bed and shower are wonderful. The room is spacious. We will go there again.
Josie
Nos facino muy limpio agua para beber gratis todo el tirmpo,y tofo esta cercas para ir a disfrutar una caminata por la calle quinta y muy economica
EFRAIN
Muy buen lugar en relación costo y calidad, no esperen lujos. Las habitaciones las limpian todos los días. El servicio es atento. Si desea pasar unos días en Playa del Carmen y no cuenta con un gran presupuesto este hotel es muy buena opción.
norma borjas
very close for bus station ,restaurants and super markets also close to the 5th ave, only one thing is no amenities on lobby !
norma borjas
This hotel very close to the 5th ave close for supermarkets and restaurants
Bella
Staff is nice, but don’t speak English. Very noisy environment, can not sleep well at night. No hot water available, no basic supplies like fork or spoon. Location is good, bus station right across, close to Walmart.
Enrique
Todo bien
Liza
We stayed 3 weeks in a kitchenette unit next to the pool. We chose this location because it was reasonably priced, convenient to groceries, 5th and 10th Ave, the beach is a 10 minute walk and bus station (ADO Alterna) next door. There are no views and a loading dock next door that, at times, was noisy from the back up beepers which is minimal. We had a wonderful time here, the beds are nice and our unit was very comfortable. Wifi is great and the staff were friendly and helpful. Would stay here again.
CHARLES
Nice little property just off of Fifth Avenue a few blocks. Very basic room but spacious. Had a coffee maker but no coffee (no big deal). It is close to Wal Mart and another large grocery store. Plenty of restaurants in walking distance. Very good price. Maid service was very good. The small refrigerator worked very well for keeping sodas, wine and beer nice and cool. Had a little tiny ice tray which we did not notice at first but it was nice to make a very small amount of ice for our drinks. I would definitely stay here again.
Melissa
The property is simple and the rooms were clean. The beds were comfy but the pillows were rock hard. The hotel needs to enforce better rules for guests after hours. Every night we were there, a group of guests were drunk and screaming til 2 am. Every night. I requested front desk to help out and I think only the third night they did something around 1 am. So if you are ok with that, this hotel is for you, as location and hotel itself Is good for the price.
nimisha
Nice location. Very good accommodation for the price.
ARIANNE
Habitación grande con aire acondicionado y limpia. Buena calidad / precio
Mohja
Very nice hotel.
David
Amazing staff , secured, great location
Joseph
Very nice basic suite. The beds are very hard however. The price makes up for the hard bed.
Verified traveler
Great hotel in a convenient location.
Verified traveler
Excellent location, room was clean, staff was super nice
Verified traveler
Buena ubicación
Verified traveler
Nice inexpensive hotel with a pool. Friendly staff and large suites. Only issue was during checkin; showed up at 1 and was told it would be an hour before the room was ready. Showed up an hour and a half later and was told it will be 30min. Unloaded the car and as I finished I was told it will be done in 5 min. Which it was. Left me scratching my head on timings. Pool is big and very inviting. Did see a cockroach in the room but it’s Mexico.
Amy
Great location
Reasonably priced and great location! The room was comfortable and spacious.
Vicente
Playa
The staff was great! They have a nice pool! Rooms can get a little hot if you are not in the bedroom. Overall a great place to stay for the price! Close to everything! Easy walk to 5th Avenue.
Lucie
Friendly staff
Excellent service
Lucie
The best central hotel
Excellent location, friendly staff, spacious room & it’s quiet at night.
Verified traveler
wszystko mi odpowiadało wielkosc pokoju fajny basen szybka i miła obsługa darmowa kawa i babka każdego ranka kosmetyki uzupełniane codziennie i wszedzie blisko do morza marketu walmart polecam przyzwoity i niedrogi hotel
Verified traveler
Basic accommodations. Very good location especially for those who party at night. A bit pricy for what is offered. Cable was very limited. Pleasant staff.
Verified traveler
Calmly and relax a very nice team clean and safe ok location.
jorge
Personal amable
Suarly
La atención fue bastante bueno, nosotros llegamos al rededor de las 10:30pm, ya que tuvimos un retraso en nuestro vuelo, y llame al. Hotel para informar sobre la. Situación y nos respetaron la reservación y nos esperaron, todo súper bien y no nos cobraron nada extra por la demora. Es la 3era vez que nos hospedamos en este hotel y no nos decepciona, las habitación son bastante amplias, les recomiendo ya que tiene la. Cocinera, es mucho más cómoda, lo único malo es que si te gusta mirar tv antes de Door o al despertar nunca tienen señal y no hay tv por cable, en las 3 estancias emos pasado por ese detalle, pero de ahí enfuera esta SÚPER BIEN, ES EXCELENTE
Victor Manuel
Bueno, únicamente faltan amenidades
Jostin
Habitación cómoda
Rocio Alejandra
La habitacion esta bien comoda con lo ne esario, buena atencion del personal, lugar centrico cerca de todo, como el walmart plaza las perlas donde te recojen los tours de xcaret.
Todos los dias hacen limpieza.
Todos los dias hacen limpieza.
Nancy Cristhell
Súper limpio todo muy linda y espaciosa la habitación
Israel
excelente trato super amables y la habitacion super limpia
Pedro
Muy limpia y amplia la habitación. Muy cómodo
WENDY
Buena ubicación, habitaciones amplias y limpias
JORGE CARLOS
Las habitaciones son amplias y cómodas. Cuentan con frigobar. Internet rápido. La ubicación cómoda frente a la terminal ADO Alterna, a un par de cuadras de la 5th Av.
Enrico
Excelentes instalaciones y cerca de ambiente nocturno de la ciudad.
Guadalupe
Muy lindo todo
JEAN-LUC
Positif : grande chambre avec très grand lit. Accueil agréable. Bien situé. Petit réfrigérateur dans la chambre.
Negatif : internet mauvais. Débit d'eau faible dans la douche. Ménage pas bien fait. Une cafetière dans la chambre mais rien pour faire du café ni du thé.
Negatif : internet mauvais. Débit d'eau faible dans la douche. Ménage pas bien fait. Une cafetière dans la chambre mais rien pour faire du café ni du thé.
Jose
Habia tiendas cercanas, restaurantes etc
Maria
Exelente atención
Yorleny
Muy bien un hotel muy acogedor y muy bien ubicado
Koichi
Shower water volume is low.
Fernando
Un hotel muy lindo, cerca del ado y con opciones de comida
Blanca
Muy bien localizada, en la esquina de ADO y caminando a unas cuadras de la quinta avenida
Suarly
En general muy buena, está bien para dormir,
Jessica
Trabajadores muy serviciales y amables
Oliver
Hotel algo viejo, muy sencillo y basico
Héctor Daniel
Estuvo bien la estancia solo el único detalle que en una habitación encontramos chinches en la pared lo reportamos y la chica de recepción muy amable nos soluciono cambiandonos de habitacion me consta que al día siguiente fumigaron en general todo bien
Sergio
Todo excelente
adriana
Todo estuvo perfecto excelente atención
Gabriel
Todo excelente, volvería a hospedarme
JORGE CARLOS
Ubicación cómoda
Llegamos para año nuevo, el personal muy amable, la ubicación excelente si vas en autobús porque se encuentra frente a ADO alterna. El único \"pero\" es que no cuenta con estacionamiento, solamente algunos cajones que forman parte de unos locales comerciales. Tiene alberca y elevador. Cómodo y sencillo. Tiene frigobar!!!
abraham
Todo muy tranquilo y de fácil acceso
ERIKA
Buena atención.
Yorleny
Excelente
Yorleny
Excelente balance precio calidad
Dul
Normal
Luís Alfonso
Buena ubicación, traslados a pie cercas, muy tranquilo, buenas instalaciones, buen clima en interior, servicio al cuarto muy bien. Sin problema.
Ari
La hab que nos asignaron se atora al abrir y da hacia una zona de carga que, en ese momento, contaba con un mal olor.
Maria Luisa
Bien a secas
El hotel es tal cual tres estrellas, el personal atento y amable, la ubicación es perfecta y segura. Solo que la habitación que nos dieron daba a un lateral de un supermercado y no había división, solo unas rejas y mirabas ratas muertas y olia mal, otro punto es que solo la recamara contaba con aire acondicionado, y no la sala y cocina comedor.
Location & surroundings
Playa Encantada
Calle 12 bis Nte, Playa Del Carmen, Mexico
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Playa Encantada
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